Razorpay Complaints & Reviews

Address: 208011

Sir today i was trying to book a ticket from kanpur to new delhi, which i was not able to book but the money got deducted from my account. I used razorpay payment gateway and performed the payment through my tez app.

I also called the google tez customer care and they told me that amount that was deducted from my account was successfully received by the razorpay so if there is a problem then it is from razorpay end.

Sir kindly help me to get my refund
My transaction id is [protected]

Jun 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Razorpay Customer Care's response Hi Vipin,

We have received your mail with regard to the transaction [protected] and have updated you with the details on the mail thread with reference number 196570. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

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D

dmani

from Bengaluru, Karnataka

May 21, 2018

Booking ID: [protected]
amount deducted from account but in IRCTC App it showing pending from bank, i am waiting ticket confirmation, pls do needful, i hope seat will be confirmed, i dont know, whether seat confirmed or not, pls do needful urgently.

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Razorpay Customer Care's response, May 23, 2018

Verified Support

Hi Dmani,

A refund has been processed on May 20th May, for the txn. ID 100001269344513. Kindly drop a mail at [email protected] for more details about the refund. We will be happy to assist you.

Best Regards,
Team Razorpay

G

Golu Dahatre

from Vasai-Virar, Maharashtra

May 21, 2018

Booked ticket through IRCTC app amount deducted from my bank account and send successfully to your bank account but ticket not generated as it was given book confirm ticket only.transaction id HDFF4AF593AC16042F2A4A382EC1CCE4EB3 please look into matter and give refund as soon as possible
UTR[protected]

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K

kundan waghmare

from Malaut, Punjab

May 21, 2018

Dear sir I booked tickets on journey date 06/05/18 my ticket id no [protected] but ticket is not confirmed and ticket is cancelled when I mailed to IRCTC they said that they already refunded my amount of RS 1540/- for above said ticket id but till date I not got the refund amount please check it and refund me as early as possible

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Razorpay Customer Care's response, May 23, 2018

Verified Support

Hi Kundan,

We see that the refund has been successfully processed from our end for the transaction ID 100000236448283 on May 8th 2018. Please follow the mail thread with reference 193107 for further details, we will be glad to help.

Best Regards,
Team Razorpay

G

gopal boora

from Mundi, Madhya Pradesh

May 22, 2018

Sir mane ticket cancel kiya tha uska refund kab take aye ga . Please help me

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Razorpay Customer Care's response, May 24, 2018

Verified Support

Hi Gopal,

We have updated you with the transaction details for which a refund rfnd_AE6LeOUvKA65ND has been successfully processed as on 22nd May, 2018 over a mail with ref: 196718. Kindly check the mail thread for updates on the same and do feel free to write to us over the same mail thread for further queries.

Thanks and Regards,
Team Razorpay

K

Komal Sahetya

from Nagaur, Rajasthan

May 22, 2018

Dear sir 16 may i do the upi transaction my money deducted bt tikit not booked still i have refund my amt in bank.let me know when refund in my ac i do the transaction tez pls reply me

Reply

Razorpay Customer Care's response, May 24, 2018

Verified Support

Hey Komal,

We have updated you with the transaction details for which a refund rfnd_ADg8dWAgYQPaNc has been successfully processed as on 21st May, 2018 .The ticket reference for the mail is 194651 . Kindly check the mail thread for updates on the same and do feel free to write to us on the same mail thread for further queries.

Thanks and Regards,
Team Razorpay

AkshayBhanawala

from Surat, Gujarat

Oct 6, 2019

I was trying to book a ticket on irctc through razorpay but I think Payment stuck somewhere because My money got deducted but payment gateway did not process my payment and my transaction on irctc says "pending from bank" and "not booked".
Amount is: 582.7 â‚¹
Irctc Transaction ID: [protected]
UPI Ref no:[protected]

Please refund my amount as soon a possible..
Thank you.

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Address: New Delhi, Delhi, 110030

Dear sir/madame,

Yesterday i was booking train tickets
On irctc at the time of payment i selected razorpay payment gatway via upi, but unforunately the transaction got failed, however money deducted from my account.

Now i want my refund regarding the same, kindly do the needful done.

My email id is - [protected]@gmail.com

Regards
Deepak jha

Jun 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 19, 2018

Updated by deep8355 payment got confirmed but tickets did not booked

Verified Support

May 21, 2018

Razorpay Customer Care's response Hi Deepak,

We have received your mail with regard to the transaction [protected] and have updated you with the details on the mail thread with reference number 195944. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

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S

shubham23p

from Hajipur, Punjab

May 22, 2018

I booked a ticket from NZM to DMN and made a payment of 1455/- through UPI - Razorpay gateway and the amount was debited but no ticket was booked. The Transaction number for the booking is [protected]. The UPI transction id and other relevant screenshots are attached. Please revert back the amount in my account as soon as possible.

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Razorpay Customer Care's response, May 24, 2018

Verified Support

Hey Shubham,

We checked the transaction for txn ID 100001277210400 and see that it was an unsuccessful transaction. Kindly follow the mail thread with ref: 197151 for details on the transaction and feel free to write back to us on the same mail thread for further queries. We will be happy to assist you.

Thanks and regards
Team Razorpay

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Dear sir,
I have paymented two times in tez app to irctc app but the amount is credited to ur bank not received by the irctc i have mentioned reference ids

Google transaction id: cicagkci8vtyog
Upi transaction id:[protected]

Google transaction id: cicagkci8rstsa
Upi transaction id:[protected]

Please refund my amount to my account
Thanking you,
Sachin

Jun 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Razorpay Customer Care's response Hi Sachin,

We checked the transactions with UPI reference numbers[protected] and[protected] and see that these are unsuccessful transactions. If funds have been debited from your a/c, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com and we will have this looked into.

Thanks and Regards,
Team Razorpay

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N

Navneet Babele

from Bilaspur, Chhattisgarh

May 21, 2018

I have booked a ticket today via bhim UPI from the razorpay gateway. My ticket is not booked neither I have got my refund. Kindly do the needful ASAP.
Transaction I'd -[protected]

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Razorpay Customer Care's response, May 22, 2018

Verified Support

Hi Navneet,

We checked the transaction ID `100001273318750` and see that it is a unsuccessful transaction. As there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

N

Nibaran Sarkar

from Delhi, Delhi

May 21, 2018

Lenovo k6 power not delivery to me payment bapas chiye

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S

seruva

from Chennai, Tamil Nadu

May 21, 2018

Hi team,
May 8 th 2018 i use irctc app ticket booking payment ur gateway bhim option.
rs 1100 is debit my account and amount credit ur bhim account but ticket not booking... That transaction id[protected] pls refund.

Reply

Razorpay Customer Care's response, May 22, 2018

Verified Support

Hi Seruva,

We checked our logs with regard to the transaction 812816792928 and see that the refund has been processed successfully for the same on 13th May, 2018. The details of the refund have been updated on the mail thread with reference number 192844. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,

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Address: Vizianagaram, Andhra Pradesh, 535591

Dear sir,
I'm madhava i have paymented in texas app to irctc connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Irctc transaction id: [protected]

Phonepe transaction id: hdfec5bffcfb310425f86c1b611e6a76eb6

Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Madhava

Jun 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Razorpay Customer Care's response Hi Madhava,

We checked the transactions with reference number [protected] and see that it is an unsuccessful transaction. If funds have been debited from your a/c, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com and we will have this looked into.

Thanks and Regards,
Team Razorpay

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P

prashant gholpe

from Dahanu, Maharashtra

May 21, 2018

Am book and canceled my tatkal ticket by using razorpay on 10/05/2018 but after 8 days not received refund amount rs 375 .

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Address: Hyderabad, Andhra Pradesh, 500001

Website: BHEEM

Sir i have book online ticket by irctc website. On payment time i selected bheem upi service and before complete payment i cancelled the transaction but after two minute i have received a message from bank amount 1910 is debited from my account. So please refund the amount today.
Transaction number :[protected]

I have received this message from bank.

(Your a/c no. *8619 is debited for rs. 1910.00 on[protected]:04 and credited to a/c no. *4076 (Upi ref no[protected].

Jun 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Razorpay Customer Care's response Hi Ajay,

We have received your mail with regard to the transaction with UPI reference[protected] and have updated you with the details on the mail thread with reference number 195571. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

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G

gopal boora

from Mundi, Madhya Pradesh

May 21, 2018

I try to reservertaion my tickets with irctc through razorpay the ticket book was failed but money deducted i tried again but same thing happend and my 1800 rupees deducted from bank.i feel cheated now with razorpay. Never use razorpay please they will eat your money.my 1800 rupees not refunded

Reply

gopal boora's reply, May 22, 2018

Please help me

Razorpay Customer Care's response, May 22, 2018

Verified Support

Hi Gopal,

A refund for the transaction ID 100001276552488 has been successfully processed from our end on May 22, 2018.
Please follow the mail thread with reference 196718 for further details, we will be happy to help you.

Thanks and regards,
Team Razorpay

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Hi,

Booked ticket on irctc using razor pay amount debited inr 840.0 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.
Transaction id:[protected]
Date:17/05/2018

Jul 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

Razorpay Customer Care's response Hi Saksham,

We checked the transaction ID `[protected]` and see that it is a unsuccessful transaction. As there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Best Regards,
Team Razorpay.

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Hi,
Booked ticket on irctc using razor pay amount debited inr851.80 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm the status of the booking. The message received from my bank as below:
An amount of inr 851.80 has been debited to your account xxxx8397 on 16/05/2018

Jun 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 17, 2018

Updated by saksham2296 Hi,
Booked Ticket on IRCTC using Razor pay amount debited INR851.80 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm the status of the booking. The Message received from my bank as below:
An amount of INR 851.80 has been DEBITED to your account XXXX8397 on 16/05/2018
Booking transaction id : [protected]

Verified Support

May 17, 2018

Razorpay Customer Care's response Hey Saksham,

We are unable to locate the transaction with the details provided. Kindly drop us a mail to [protected]@razorpay.com with the screenshot of the transaction or UPI reference number if this was a UPI transaction, we will have this looked into and update you on its status.

Best Regards,
Team Razorpay

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G

genius.kevre

from New Delhi, Delhi

May 17, 2018

I used your payment gateway to book irctc ticket via UPI, neither the ticket got booked and amount was deducted from my bank account instantly, and irctc account is not showing the transition also ..

the transition id shown in my UPI app is[protected] and time is 11:19:38, date 10 May 2018
upi address: genius.[protected]@upi

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Razorpay Customer Care's response, May 18, 2018

Verified Support

Hi,

We checked the transaction with the UPI reference number - 813011928251 and see that a refund has been initiated for this transaction on May 15, 2018.For further details, please feel free to write to us at [email protected] we will be happy to help you.

Best Regards,
Team Razorpay

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Address: 560068

Website: razorpay.com

Hi,

I made Payment through Freecharge via RazorPay for Medlife order (OR1886CB-003A) but they are telling payment is
done while Medlife is denying the same. I have attached screenshots of Email confirmation
from Freecharge and Razorpay for successfull payments.

My registered email id with Freecharge is: [protected]@gmail.com
Order id is: M7312KPRTOHNPI_PAY_A9FDRPAKODS722_1
Transaction id is: M7312KpRTOHNpi_pay_A9fDRPakodS722_1

Payment made from RazorPay gateway of Freecharge to Medlife
Payment Id: pay_A9fDRPakodS722

May 18, 2018

Complaint marked as Resolved

I contacted Medlife again and again and got it resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

Razorpay Customer Care's response Hi Kiran,

We see that the payment pay_A9fDRPakodS722 is successful from our end in the favour of Medlife International Private Limited. Kindly contact the merchant, with the above mentioned payment ID, for any service/refund related queries.

Best Regards,
Team Razorapay.

May 18, 2018

Updated by kiransv Thank you i contacted them and its fine now

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Address: Nashik, Maharashtra, 422010

Hello,

I made payment through upi mode Via [protected]@hdfcbank upi to Irctc, ticket is not booked and status showing on Irctc website i.e.payment not received from bank end. amount debited but ticket not booked so i need full refund.

transaction id- SDB807360

Please, help to sortout this issue and provide me a refund as earlier as possible,

Regards,
Kiran More
[protected]/[protected]

Jul 2, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

Razorpay Customer Care's response Hi Ayush,

We checked the UPI ref number[protected] and see that it is a unsuccessful transaction. Please follow the mail thread with reference 194562 for further details.

Best Regards,
Team Razorpay

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I was booking a ticket from howrah to ranchi using irctc mobile app. I had made a payment of 250 through tez upi using rezorpay. The amount of 250 got deducted from the account but the ticket was not booked. Please refund my amount as soon as possible.
I have done the transaction on 16th may 2018,
So please look after this matter and resolve it as soon as possible.

Jun 28, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Razorpay Customer Care's response Hi,

We are unable to locate any transaction with the screenshot provided. Kindly drop us a mail to [protected]@razorpay.com with the transaction ID 10000... and the UPI ref number we will look into this and update you on the same mail thread at the earliest.

Best Regards,
Team Razorpay

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N

Nikhil Salunkhe

from Kandla, Gujarat

May 17, 2018

I booked ticket bt on razorpay bt transction suceesful bt tiket not book ... i want my miney back plz help me

Reply

Nikhil Salunkhe's reply, May 16, 2018

Razoprpay online 2 tranction did not get the refund also mail on

Razorpay Customer Care's response, May 18, 2018

Verified Support

Hi Nikhil,

We checked the transaction with the UPI reference number - 813521460669 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

Razorpay Customer Care's response, May 18, 2018

Verified Support

Hi,

We checked the transaction with the UPI reference number - 813521460669 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

E

eevkv1405

from Jaipur, Rajasthan

May 17, 2018

Dear Sir, When I was booking a ticket form Ndls to Ald then paytm is done and dabit from account and Rs 1115 credit to [protected]@hdfcbank but ticket has not booked.got a massage- Your a/c no. XXXXXXXX0801 is debited for Rs.1115.00 on 16-05-18 and credited to a/c no. XXXXXXXX4076 (UPI Ref no[protected].I request you that please refund my money.

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Razorpay Customer Care's response, May 18, 2018

Verified Support

Hi,

We checked the transaction with the UPI reference number - 813521460669 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

Razorpay Customer Care's response, May 18, 2018

Verified Support

Hi,

We checked the UPI ref number 813618947287 and see that it is an unsuccessful transaction, we have updated the details over the mail with ticket ref. 194745 . Please check the mail thread for further details.

Regards,
Team Razorpay

Razorpay Customer Care's response, May 18, 2018

Verified Support

Hi,

We checked the UPI ref number 813618947287 and see that it is an unsuccessful transaction, we have updated the details over the mail with ticket ref. 194745 . Please check the mail thread for further details.

Regards,
Team Razorpay

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My name is murali. I tried to book irctc ticket from irctc rail connect app. When i tried to pay using tez ausing razorpay as gateway, the money was deducted but the ticket was not booked. Razorpay just kept on showing waiting for the amount to arrive screen for about 5 minutes after the payment was done. Please resolve this issue and initiate my refund asap.

Google transaction id: cicagkcqxfpjnw
Upi transaction id:[protected]

Jun 28, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Razorpay Customer Care's response Hi Murali,

We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be happy to help.

Best Regards,
Team Razorpay

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S

Saravanan Nandagopalan

from Bengaluru, Karnataka

May 17, 2018

I tried booking an IRCTC ticket on 14th may through TEZ. After entering the account details the amount of 260 rupees was debited from my bank account but was not transferred to irctc and thus ticket was not booked.After 2 days still i didn't receive the amount back.
The UPI translation id is[protected]

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Razorpay Customer Care's response, May 18, 2018

Verified Support

Hi Saravanan

We checked the transaction with the UPI reference number - 813414426003 and see that it is a unsuccessful transaction. As there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

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I dont have any account in razorpay pay but for booking a train ticket under upi transaction i chose razorpay because there was no other option. The gateway was passed successfully and even the amount from account got deducted but after that no response my ticket also didn't get booked and in the irctc app it's showing under failed transactions and the reason mentioned was no response from razorpay. There is no helpline to call this razorpay too one of the worst gateway.

Razorpay customer support has been notified about the posted complaint.

May 16, 2018

Updated by Hari Ravi It is been notified ok fine.when is it going to be resolved???I have provided with all necessary details so resolve it soon

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I am sanjay rana and i made a transaction through razorpay under transaction id-[protected] on 6-may 2018.
The transaction failed due to unavailablity of seats and there should be refund of deducted amount with in a week but 11 days passed but there is no refund.
How much time it will take this useless site to refund my money.
As they keep saying the refund us done from our end and contact your bank for further info.
This is the type of services you are providing to your customer.

Jun 19, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Razorpay Customer Care's response Hey Sanjay,

A refund for the transaction ID [protected] of â‚¹ 1, 375.00 has been successfully processed from our end on May 7, 2018.
For further details, please feel free to write to us at [protected]@razorpay.com.

Thanks and Regards,
Team Razorpay

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I made payment through razorpay to book the ticket through irctc and amount was deducted but my ticket was not booked their was no response from help section too
Transaction id -: HDF5D94357D1D2D418AB5C9CD2B9A0329C4
Dear SBI UPI User, your account is debited INR 140.0 on Date[protected]:42:32 AM by UPI Ref No[protected].
I gave all the information which are required please look into my issue sir

Jun 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Razorpay Customer Care's response Hi Raghuwanshi,

We updated you with the details in regards to this transaction. Kindly follow the mail thread with reference number 194146 for further updates.

Thanks and Regards,
Team Razorpay

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Address: 711411

Website: BOOKED TICKED FROM IRCTC BUT BALANCE DEBOTED TWO TIMES FROM PAYTM AND PAyu

Booked Ticket on IRCTC using Razor pay and payu amount debited INR 2491.80 and 2491.80but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to sya anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Messagew recived from my bank as below:

Rs 2491.80 debite with 2491.80 from a/c **00003203 on 15-05-18 thru Ibs.. here is my prove as picture

Razorpay customer support has been notified about the posted complaint.

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Hi razorpay
I booked two tickets on 29th april which both got failed. I had paid by bank of maharashtra debit card with razorpay payment gateway. Deatils are
1) darbhanga express (11061) ltt to jl
Refund id=[protected]
Refund amount=rs.385
2) mahanagar express (11093) dr to jl
Reading id=[protected]
Refund amount=rs385
Irctc is showing that my money is refunded. But i still didn't get it even after 12 working days. Please do the needful.

Jun 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 15, 2018

Routa's response Please contact my no [protected] I will explain detail transaction

Verified Support

May 15, 2018

Razorpay Customer Care's response Hey,

The refund for the refund ID [protected] has been successfully processed on April 30. For further details please drop us a mail to [protected]@razorpay.com, we will be happy to help. ðŸ™‚

Best Regards,
Team Razorpay

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R

Routa

from Burla, Odisha

May 15, 2018

I have paid rupees 600 through IRCTC but ticket not booked and transaction successful showing so I request to you please refund the amount 600 rupees

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Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi,

We checked the transaction with the UPI reference number - 813512073190 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

S

seruva

from Chennai, Tamil Nadu

May 15, 2018

Hi team,
May 8 th 2018 i use irctc app ticket booking payment ur gateway bhim option.
rs 1100 is debit my account and amount credit ur bhim account but ticket not booking... That transaction id[protected] pls refund
My upi id [protected]@upi

Reply

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Seruva,

Your refund has been processed for the UPI number 812816792928 on May 13. Please follow the mail thread with reference 192844 for further details.

Thanks and regards
Team Razorpay

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Address: Shahdol, Madhya Pradesh, 484001

Dear sir, i'm ashish kumar rohani i have paymented in razorpay to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Google transaction id: hdf476bda6439334b909c838f46bf557b37

Upi transaction id:[protected]

Please check the mistake and refund my amount to my account

Thanking you,
Yours faithfully
Ashish kumar rohani.

Jun 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Razorpay Customer Care's response Hi Ashish,

We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. We have updated you the details over the mail with reference 169670. Kindly check and follow the mail thread for further updates.

Best regards,
Team Razorpay

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A

ayush rajan

from Haridwar, Uttarakhand

May 15, 2018

I want to book 3A ticket from bareilly to patna on 15 may 2018 so i pay using gateway of razerpay and my money get deducted so pls do my refund as fast you can

Reply

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Ayush,

We checked the transaction ID 100001268519004 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

R

rgbsusanta

from Jharsuguda, Odisha

May 16, 2018

My transaction through razorpay for booking a ticket of Rs 555 through paytm UPI on IRCTC failed but the amount has not been refunded yet..

UPI Ref No:[protected]
Date of booking: 27.04.2018
Amount:555

Waiting for your reply
Regards
Susanta Kumar Patro

Reply

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Sushant,

A refund has been processed on May 2nd, for the UPI ref number 811721655996. Please follow the mail thread with reference 190277 for further details and do feel free to write back to us on the same mail thread for further assistance.

Best Regards,
Team Razorpay

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Address: Hoshangabad, Madhya Pradesh, 484001

Dear sir, I'm ashish kumar rohani i have paymented in razorpay to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids transaction id: HDF476BDA6439334B909C838F46BF557B37

Upi transaction id:[protected]

Please check the mistake and refund my amount to my account

Thanking you,
Yours faithfully
Ashish kumar rohani

Jun 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Razorpay Customer Care's response Hi Ashish,

We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. We have updated you the details over the mail with reference 169670. Kindly check and follow the mail thread for further updates.

Best regards,
Team Razorpay

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Address: Faridabad, Haryana, 121005

Tickets on irctc tickets were made on 18th april but cancelled due to my plan changed wide cancelled ticket transaction id [protected] of rs. 2020/- but i have not received the refund amount. Although it was going to be refunded within 6 to 7 days, it was not done yet

Irctc transaction id [protected], an amount of rs. 2020.0
Date of cancellation of e-ticket/date of failure of e-ticket booking:18-apr-2018
Refund processing date:19-apr-2018
Refund amount:2020.0
Refund reference no: a124wyknmctcf8

Jun 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

Razorpay Customer Care's response Hi Gaur,

A refund for transaction ID [protected] has been successfully processed on April 19th 2018. For further details please drop us a mail to [protected]@razorpay.com, we will be happy to help. ðŸ™‚

Regards,
Team Razorpay.

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U

uday kalangi

from Hyderabad, Telangana

May 15, 2018

Hai

i have done payment from the irctc app by RAZOR PAY and the money is debited and ticket is not booked .Pease resolve my issue
my reference number:[protected]

Reply

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Uday,

A refund for the UPI ref number 812919599041 has been successfully processed from our end on May 14, 2018. For further details, please feel free to write to us at [email protected].

Thanks and regards,
Team Razorpay

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Address: 781007

I'm triken das i have payment in bhim app to irctc rail connect but the amount is debited from my bank account and transaction message is successful on app, but on irctc site showing error and ticked is not booked.

Tranaction ids :[protected]
Tranaction ids :[protected]

Date 12 may 2018

The above two transactions amount has been deducted and ticket is not booked.

Email id : [protected]@gmail.com

Please check the mistake and refund my amount to my account
Thanking you,

Jun 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

Razorpay Customer Care's response Hi Triken,

We checked the transactions with the UPI reference numbers[protected] and[protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Best Regards,
Team Razorpay

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