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Razorpay Complaints & Reviews

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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 170

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M
Madhava52
from Hyderabad, Telangana
May 18, 2018
Resolved
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Address: Vizianagaram, Andhra Pradesh, 535591

Dear sir,
I'm madhava i have paymented in texas app to irctc connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Irctc transaction id: [protected]

Phonepe transaction id: hdfec5bffcfb310425f86c1b611e6a76eb6

Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Madhava
+2 photos
Jun 22, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
Razorpay Customer Care's response
Hi Madhava,

We checked the transactions with reference number [protected] and see that it is an unsuccessful transaction. If funds have been debited from your a/c, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com and we will have this looked into.

Thanks and Regards,
Team Razorpay
Am book and canceled my tatkal ticket by using razorpay on 10/05/2018 but after 8 days not received refund amount rs 375 .

am madhava i'm complaining about irctc rail connect app payment - Comment #3103367 - Image #0
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    S
    star1992sachham
    from Hyderabad, Telangana
    May 18, 2018
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500001
    Website: BHEEM

    Sir i have book online ticket by irctc website. On payment time i selected bheem upi service and before complete payment i cancelled the transaction but after two minute i have received a message from bank amount 1910 is debited from my account. So please refund the amount today.
    Transaction number :[protected]

    I have received this message from bank.

    (Your a/c no. *8619 is debited for rs. 1910.00 on[protected]:04 and credited to a/c no. *4076 (Upi ref no[protected].
    +1 photos
    Jun 24, 2018
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    May 21, 2018
    Razorpay Customer Care's response
    Hi Ajay,

    We have received your mail with regard to the transaction with UPI reference[protected] and have updated you with the details on the mail thread with reference number 195571. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

    Thanks and Regards,
    Team Razorpay
    I try to reservertaion my tickets with irctc through razorpay the ticket book was failed but money deducted i tried again but same thing happend and my 1800 rupees deducted from bank.i feel cheated now with razorpay. Never use razorpay please they will eat your money.my 1800 rupees not refunded

    payment deducted - Comment #3103185 - Image #0
    gopal boora's reply, May 22, 2018
    Please help me
    Razorpay Customer Care's response, May 22, 2018
    Verified Support
    Hi Gopal,

    A refund for the transaction ID 100001276552488 has been successfully processed from our end on May 22, 2018.
    Please follow the mail thread with reference 196718 for further details, we will be happy to help you.

    Thanks and regards,
    Team Razorpay
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      S
      saksham2204
      from Nagpur, Maharashtra
      May 17, 2018
      Resolved
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      Resolved

      Hi,

      Booked ticket on irctc using razor pay amount debited inr 840.0 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.
      Transaction id:[protected]
      Date:17/05/2018
      +1 photos
      Jul 3, 2018
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      May 18, 2018
      Razorpay Customer Care's response
      Hi Saksham,

      We checked the transaction ID `[protected]` and see that it is a unsuccessful transaction. As there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
      Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

      Best Regards,
      Team Razorpay.
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        S
        saksham2296
        from Nagpur, Maharashtra
        May 17, 2018
        Resolved
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        Resolved

        Hi,
        Booked ticket on irctc using razor pay amount debited inr851.80 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm the status of the booking. The message received from my bank as below:
        An amount of inr 851.80 has been debited to your account xxxx8397 on 16/05/2018
        Jun 22, 2018
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        May 17, 2018
        Updated by saksham2296
        Hi,
        Booked Ticket on IRCTC using Razor pay amount debited INR851.80 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm the status of the booking. The Message received from my bank as below:
        An amount of INR 851.80 has been DEBITED to your account XXXX8397 on 16/05/2018
        Booking transaction id : [protected]
        Verified Support
        May 17, 2018
        Razorpay Customer Care's response
        Hey Saksham,

        We are unable to locate the transaction with the details provided. Kindly drop us a mail to [protected]@razorpay.com with the screenshot of the transaction or UPI reference number if this was a UPI transaction, we will have this looked into and update you on its status.

        Best Regards,
        Team Razorpay
        I used your payment gateway to book irctc ticket via UPI, neither the ticket got booked and amount was deducted from my bank account instantly, and irctc account is not showing the transition also ..

        the transition id shown in my UPI app is[protected] and time is 11:19:38, date 10 May 2018
        upi address: genius.[protected]@upi
        Razorpay Customer Care's response, May 18, 2018
        Verified Support
        Hi,

        We checked the transaction with the UPI reference number - 813011928251 and see that a refund has been initiated for this transaction on May 15, 2018.For further details, please feel free to write to us at [email protected] we will be happy to help you.

        Best Regards,
        Team Razorpay
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          K
          kiransv
          May 16, 2018
          Resolved
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          Resolved

          Address: 560068
          Website: razorpay.com

          Hi,

          I made Payment through Freecharge via RazorPay for Medlife order (OR1886CB-003A) but they are telling payment is
          done while Medlife is denying the same. I have attached screenshots of Email confirmation
          from Freecharge and Razorpay for successfull payments.

          My registered email id with Freecharge is: [protected]@gmail.com
          Order id is: M7312KPRTOHNPI_PAY_A9FDRPAKODS722_1
          Transaction id is: M7312KpRTOHNpi_pay_A9fDRPakodS722_1

          Payment made from RazorPay gateway of Freecharge to Medlife
          Payment Id: pay_A9fDRPakodS722
          +3 photos
          May 18, 2018
          Complaint marked as Resolved 
          I contacted Medlife again and again and got it resolved
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          May 18, 2018
          Razorpay Customer Care's response
          Hi Kiran,

          We see that the payment pay_A9fDRPakodS722 is successful from our end in the favour of Medlife International Private Limited. Kindly contact the merchant, with the above mentioned payment ID, for any service/refund related queries.

          Best Regards,
          Team Razorapay.
          May 18, 2018
          Updated by kiransv
          Thank you i contacted them and its fine now
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            K
            kiranmore7991
            from Nashik, Maharashtra
            May 16, 2018
            Resolved
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            Address: Nashik, Maharashtra, 422010

            Hello,

            I made payment through upi mode Via [protected]@hdfcbank upi to Irctc, ticket is not booked and status showing on Irctc website i.e.payment not received from bank end. amount debited but ticket not booked so i need full refund.

            transaction id- SDB807360

            Please, help to sortout this issue and provide me a refund as earlier as possible,

            Regards,
            Kiran More
            [protected]/[protected]
            +1 photos
            Jul 2, 2018
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            May 18, 2018
            Razorpay Customer Care's response
            Hi Ayush,

            We checked the UPI ref number[protected] and see that it is a unsuccessful transaction. Please follow the mail thread with reference 194562 for further details.

            Best Regards,
            Team Razorpay
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              S
              sittup007
              from Pune, Maharashtra
              May 16, 2018
              Resolved
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              Resolved

              I was booking a ticket from howrah to ranchi using irctc mobile app. I had made a payment of 250 through tez upi using rezorpay. The amount of 250 got deducted from the account but the ticket was not booked. Please refund my amount as soon as possible.
              I have done the transaction on 16th may 2018,
              So please look after this matter and resolve it as soon as possible.
              +1 photos
              Jun 28, 2018
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              May 21, 2018
              Razorpay Customer Care's response
              Hi,

              We are unable to locate any transaction with the screenshot provided. Kindly drop us a mail to [protected]@razorpay.com with the transaction ID 10000... and the UPI ref number we will look into this and update you on the same mail thread at the earliest.

              Best Regards,
              Team Razorpay
              I booked ticket bt on razorpay bt transction suceesful bt tiket not book ... i want my miney back plz help me

              amount deducted from the tez upi from razorpay but ticket was not booked in irctc. - Comment #3100034 - Image #0
              Nikhil Salunkhe's reply, May 16, 2018
              Razoprpay online 2 tranction did not get the refund also mail on
              Razorpay Customer Care's response, May 18, 2018
              Verified Support
              Hi Nikhil,

              We checked the transaction with the UPI reference number - 813521460669 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
              Feel free to drop us a email to [email protected] for further details, we will be glad to help.

              Best Regards,
              Team Razorpay
              Razorpay Customer Care's response, May 18, 2018
              Verified Support
              Hi,

              We checked the transaction with the UPI reference number - 813521460669 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
              Feel free to drop us a email to [email protected] for further details, we will be glad to help.

              Best Regards,
              Team Razorpay
              Dear Sir, When I was booking a ticket form Ndls to Ald then paytm is done and dabit from account and Rs 1115 credit to [protected]@hdfcbank but ticket has not booked.got a massage- Your a/c no. XXXXXXXX0801 is debited for Rs.1115.00 on 16-05-18 and credited to a/c no. XXXXXXXX4076 (UPI Ref no[protected].I request you that please refund my money.

              amount deducted from the tez upi from razorpay but ticket was not booked in irctc. - Comment #3100336 - Image #0
              Razorpay Customer Care's response, May 18, 2018
              Verified Support
              Hi,

              We checked the transaction with the UPI reference number - 813521460669 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
              Feel free to drop us a email to [email protected] for further details, we will be glad to help.

              Best Regards,
              Team Razorpay
              Razorpay Customer Care's response, May 18, 2018
              Verified Support
              Hi,

              We checked the UPI ref number 813618947287 and see that it is an unsuccessful transaction, we have updated the details over the mail with ticket ref. 194745 . Please check the mail thread for further details.

              Regards,
              Team Razorpay
              Razorpay Customer Care's response, May 18, 2018
              Verified Support
              Hi,

              We checked the UPI ref number 813618947287 and see that it is an unsuccessful transaction, we have updated the details over the mail with ticket ref. 194745 . Please check the mail thread for further details.

              Regards,
              Team Razorpay
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                M
                muralikrishnana
                from Aluva, Kerala
                May 16, 2018
                Resolved
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                My name is murali. I tried to book irctc ticket from irctc rail connect app. When i tried to pay using tez ausing razorpay as gateway, the money was deducted but the ticket was not booked. Razorpay just kept on showing waiting for the amount to arrive screen for about 5 minutes after the payment was done. Please resolve this issue and initiate my refund asap.

                Google transaction id: cicagkcqxfpjnw
                Upi transaction id:[protected]
                Jun 28, 2018
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                May 16, 2018
                Razorpay Customer Care's response
                Hi Murali,

                We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
                Feel free to drop us a email to [protected]@razorpay.com for further details, we will be happy to help.

                Best Regards,
                Team Razorpay
                I tried booking an IRCTC ticket on 14th may through TEZ. After entering the account details the amount of 260 rupees was debited from my bank account but was not transferred to irctc and thus ticket was not booked.After 2 days still i didn't receive the amount back.
                The UPI translation id is[protected]

                money deducted from account - Comment #3100032 - Image #0
                Razorpay Customer Care's response, May 18, 2018
                Verified Support
                Hi Saravanan

                We checked the transaction with the UPI reference number - 813414426003 and see that it is a unsuccessful transaction. As there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
                Feel free to drop us a email to [email protected] for further details, we will be glad to help.

                Best Regards,
                Team Razorpay
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                  H
                  Hari Ravi
                  from Coimbatore, Tamil Nadu
                  May 16, 2018
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                  I dont have any account in razorpay pay but for booking a train ticket under upi transaction i chose razorpay because there was no other option. The gateway was passed successfully and even the amount from account got deducted but after that no response my ticket also didn't get booked and in the irctc app it's showing under failed transactions and the reason mentioned was no response from razorpay. There is no helpline to call this razorpay too one of the worst gateway.
                  +2 photos
                  Razorpay customer support has been notified about the posted complaint.
                  May 16, 2018
                  Updated by Hari Ravi
                  It is been notified ok fine.when is it going to be resolved???I have provided with all necessary details so resolve it soon
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                    S
                    Sanju07rana
                    from Noida, Uttar Pradesh
                    May 16, 2018
                    Resolved
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                    Resolved

                    I am sanjay rana and i made a transaction through razorpay under transaction id-[protected] on 6-may 2018.
                    The transaction failed due to unavailablity of seats and there should be refund of deducted amount with in a week but 11 days passed but there is no refund.
                    How much time it will take this useless site to refund my money.
                    As they keep saying the refund us done from our end and contact your bank for further info.
                    This is the type of services you are providing to your customer.
                    +1 photos
                    Jun 19, 2018
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    May 16, 2018
                    Razorpay Customer Care's response
                    Hey Sanjay,

                    A refund for the transaction ID [protected] of ₹ 1, 375.00 has been successfully processed from our end on May 7, 2018.
                    For further details, please feel free to write to us at [protected]@razorpay.com.

                    Thanks and Regards,
                    Team Razorpay
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                      P
                      Prince raghuwanshi
                      from Singrauli, Madhya Pradesh
                      May 15, 2018
                      Resolved
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                      Resolved

                      I made payment through razorpay to book the ticket through irctc and amount was deducted but my ticket was not booked their was no response from help section too
                      Transaction id -: HDF5D94357D1D2D418AB5C9CD2B9A0329C4
                      Dear SBI UPI User, your account is debited INR 140.0 on Date[protected]:42:32 AM by UPI Ref No[protected].
                      I gave all the information which are required please look into my issue sir
                      Jun 16, 2018
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      May 16, 2018
                      Razorpay Customer Care's response
                      Hi Raghuwanshi,

                      We updated you with the details in regards to this transaction. Kindly follow the mail thread with reference number 194146 for further updates.

                      Thanks and Regards,
                      Team Razorpay
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                        R
                        Rony Bittu
                        from Kolkata, West Bengal
                        May 15, 2018
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                        Address: 711411
                        Website: BOOKED TICKED FROM IRCTC BUT BALANCE DEBOTED TWO TIMES FROM PAYTM AND PAyu

                        Booked Ticket on IRCTC using Razor pay and payu amount debited INR 2491.80 and 2491.80but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to sya anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Messagew recived from my bank as below:

                        Rs 2491.80 debite with 2491.80 from a/c **00003203 on 15-05-18 thru Ibs.. here is my prove as picture
                        +2 photos
                        Razorpay customer support has been notified about the posted complaint.
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                          wakode189
                          from Pune, Maharashtra
                          May 15, 2018
                          Resolved
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                          Resolved

                          Hi razorpay
                          I booked two tickets on 29th april which both got failed. I had paid by bank of maharashtra debit card with razorpay payment gateway. Deatils are
                          1) darbhanga express (11061) ltt to jl
                          Refund id=[protected]
                          Refund amount=rs.385
                          2) mahanagar express (11093) dr to jl
                          Reading id=[protected]
                          Refund amount=rs385
                          Irctc is showing that my money is refunded. But i still didn't get it even after 12 working days. Please do the needful.
                          Jun 17, 2018
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          May 15, 2018
                          Routa's response
                          Please contact my no [protected] I will explain detail transaction
                          Verified Support
                          May 15, 2018
                          Razorpay Customer Care's response
                          Hey,

                          The refund for the refund ID [protected] has been successfully processed on April 30. For further details please drop us a mail to [protected]@razorpay.com, we will be happy to help. 🙂

                          Best Regards,
                          Team Razorpay
                          I have paid rupees 600 through IRCTC but ticket not booked and transaction successful showing so I request to you please refund the amount 600 rupees

                          didn't get refund - Comment #3097208 - Image #0
                          Razorpay Customer Care's response, May 16, 2018
                          Verified Support
                          Hi,

                          We checked the transaction with the UPI reference number - 813512073190 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
                          Feel free to drop us a email to [email protected] for further details, we will be glad to help.

                          Best Regards,
                          Team Razorpay
                          Hi team,
                          May 8 th 2018 i use irctc app ticket booking payment ur gateway bhim option.
                          rs 1100 is debit my account and amount credit ur bhim account but ticket not booking... That transaction id[protected] pls refund
                          My upi id [protected]@upi

                          didn't get refund - Comment #3097471 - Image #0
                          Razorpay Customer Care's response, May 16, 2018
                          Verified Support
                          Hi Seruva,

                          Your refund has been processed for the UPI number 812816792928 on May 13. Please follow the mail thread with reference 192844 for further details.

                          Thanks and regards
                          Team Razorpay
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                            Nawab86
                            from Patharia, Madhya Pradesh
                            May 15, 2018
                            Resolved
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                            Resolved

                            Address: Shahdol, Madhya Pradesh, 484001

                            Dear sir, i'm ashish kumar rohani i have paymented in razorpay to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
                            Google transaction id: hdf476bda6439334b909c838f46bf557b37

                            Upi transaction id:[protected]

                            Please check the mistake and refund my amount to my account

                            Thanking you,
                            Yours faithfully
                            Ashish kumar rohani.
                            +1 photos
                            Jun 24, 2018
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            May 16, 2018
                            Razorpay Customer Care's response
                            Hi Ashish,

                            We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. We have updated you the details over the mail with reference 169670. Kindly check and follow the mail thread for further updates.

                            Best regards,
                            Team Razorpay
                            I want to book 3A ticket from bareilly to patna on 15 may 2018 so i pay using gateway of razerpay and my money get deducted so pls do my refund as fast you can

                            irctc payment/refund - Comment #3097296 - Image #0
                            Razorpay Customer Care's response, May 16, 2018
                            Verified Support
                            Hi Ayush,

                            We checked the transaction ID 100001268519004 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
                            Feel free to drop us a email to [email protected] for further details, we will be glad to help.

                            Best Regards,
                            Team Razorpay
                            My transaction through razorpay for booking a ticket of Rs 555 through paytm UPI on IRCTC failed but the amount has not been refunded yet..

                            UPI Ref No:[protected]
                            Date of booking: 27.04.2018
                            Amount:555

                            Waiting for your reply
                            Regards
                            Susanta Kumar Patro
                            Razorpay Customer Care's response, May 16, 2018
                            Verified Support
                            Hi Sushant,

                            A refund has been processed on May 2nd, for the UPI ref number 811721655996. Please follow the mail thread with reference 190277 for further details and do feel free to write back to us on the same mail thread for further assistance.

                            Best Regards,
                            Team Razorpay
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                              N
                              Nawab86
                              from Patharia, Madhya Pradesh
                              May 14, 2018
                              Resolved
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                              Resolved

                              Address: Hoshangabad, Madhya Pradesh, 484001

                              Dear sir, I'm ashish kumar rohani i have paymented in razorpay to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids transaction id: HDF476BDA6439334B909C838F46BF557B37

                              Upi transaction id:[protected]

                              Please check the mistake and refund my amount to my account

                              Thanking you,
                              Yours faithfully
                              Ashish kumar rohani
                              +1 photos
                              Jun 16, 2018
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              May 16, 2018
                              Razorpay Customer Care's response
                              Hi Ashish,

                              We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. We have updated you the details over the mail with reference 169670. Kindly check and follow the mail thread for further updates.

                              Best regards,
                              Team Razorpay
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                                S
                                S D GAUR (Titu)
                                May 14, 2018
                                Resolved
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                                Resolved

                                Address: Faridabad, Haryana, 121005

                                Tickets on irctc tickets were made on 18th april but cancelled due to my plan changed wide cancelled ticket transaction id [protected] of rs. 2020/- but i have not received the refund amount. Although it was going to be refunded within 6 to 7 days, it was not done yet

                                Irctc transaction id [protected], an amount of rs. 2020.0
                                Date of cancellation of e-ticket/date of failure of e-ticket booking:18-apr-2018
                                Refund processing date:19-apr-2018
                                Refund amount:2020.0
                                Refund reference no: a124wyknmctcf8
                                Jun 15, 2018
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                May 15, 2018
                                Razorpay Customer Care's response
                                Hi Gaur,

                                A refund for transaction ID [protected] has been successfully processed on April 19th 2018. For further details please drop us a mail to [protected]@razorpay.com, we will be happy to help. 🙂

                                Regards,
                                Team Razorpay.
                                Hai

                                i have done payment from the irctc app by RAZOR PAY and the money is debited and ticket is not booked .Pease resolve my issue
                                my reference number:[protected]
                                Razorpay Customer Care's response, May 16, 2018
                                Verified Support
                                Hi Uday,

                                A refund for the UPI ref number 812919599041 has been successfully processed from our end on May 14, 2018. For further details, please feel free to write to us at [email protected].

                                Thanks and regards,
                                Team Razorpay
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                                  T
                                  triks47
                                  from Dhuburi, Assam
                                  May 14, 2018
                                  Resolved
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                                  Resolved

                                  Address: 781007

                                  I'm triken das i have payment in bhim app to irctc rail connect but the amount is debited from my bank account and transaction message is successful on app, but on irctc site showing error and ticked is not booked.

                                  Tranaction ids :[protected]
                                  Tranaction ids :[protected]

                                  Date 12 may 2018

                                  The above two transactions amount has been deducted and ticket is not booked.

                                  Email id : [protected]@gmail.com

                                  Please check the mistake and refund my amount to my account
                                  Thanking you,
                                  Jun 22, 2018
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 15, 2018
                                  Razorpay Customer Care's response
                                  Hi Triken,

                                  We checked the transactions with the UPI reference numbers[protected] and[protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
                                  Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

                                  Best Regards,
                                  Team Razorpay
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                                    S
                                    Suryadutt Dubey
                                    from Rajgarh, Madhya Pradesh
                                    May 13, 2018
                                    Resolved
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                                    Resolved

                                    Address: Shajapur, Madhya Pradesh, 465001
                                    Website: Razorpay payment gateway

                                    Hey i booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap. Irctc has refunded money to razorpay but they didn't refund me yet. Please do refund my money as soon as possible please.
                                    Thank you.
                                    +1 photos
                                    Jun 21, 2018
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    May 13, 2018
                                    Updated by Suryadutt Dubey
                                    Hey i am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available.
                                    When i saw irctc site u already refund amount to my account but still not refund in my account.
                                    Please do something about it.

                                    Please revert asap.

                                    Thank-you
                                    Verified Support
                                    May 14, 2018
                                    Razorpay Customer Care's response
                                    Hi Suryadutt,

                                    We checked the transaction ID [protected] and see that it is an unsuccessful transaction, we have updated the details over the mail with ticket ref. 192846 . Please check the mail thread for further details.

                                    Thanks and Regards,
                                    Team Razorpay
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                                      C
                                      chiku_4320
                                      from Delhi, Delhi
                                      May 12, 2018
                                      Resolved
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                                      Resolved

                                      Address: 494336

                                      Dear sir,
                                      I'm Chetan sahu i have paymented in BHIM app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
                                      Upi transaction id:[protected]
                                      Please chake the mistake and refund my amount to my account
                                      Thanking you,
                                      Yours faithfully
                                      Chetan sahu
                                      +1 photos
                                      Jun 23, 2018
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 14, 2018
                                      Razorpay Customer Care's response
                                      Hi Chetan,

                                      A refund for the UPI reference number[protected] of ₹ 675.00 has been successfully processed from our end on May 13th 2018. For further details, please feel free to write to us at [protected]@razorpay.com.

                                      Thanks and Regards,
                                      Team Razorpay
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                                        S
                                        Sandy0150
                                        from Eluru, Andhra Pradesh
                                        May 11, 2018
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                                        I tried to book my ticket in irctc app but transaction is failed and money is deducted in BHIM app showing Razor pay status approved. And not get my money back into my BHIM account. The amount deducted in my account is 1305 rupees and bank is not responding for this issue. So please see this and kindly refund my money to my BHIM upi account. And I contact bank there is no response.
                                        +3 photos
                                        Razorpay customer support has been notified about the posted complaint.
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