Razorpay Complaints & Reviews

सर,
मैंने 22मार्च को IRCTC की एप से टिकिट बुक किया था, जिसके लिए भीम UPI के द्वारा पेमेंट किया.. पर टाइम आउट का मैसेज आया... टिकिट बुक नहीं हुआ पर 655 रुपये कट गये. ट्रांजेक्शन आई डी[protected] है।
मेरी UPI ID [protected]@UPI है। अत:आपसे अनुरोध है कि उक्त ट्रांजेक्शन के लिए काटे गए अमाउंट को रिफंड करने की कृपा करें।

हरि बाबू मीणा
[protected]@gmail.com
[protected]@UPI

+1 photos

Apr 29, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2018

Razorpay Customer Care's response Hi Hari,

We have updated you over mail with ticket reference- 172341 in regards to details of the transaction. Kindly follow the same for further details.

Thanks and Regards,
Team Razorpay

Verified Support

Mar 27, 2018

Razorpay Customer Care's response Hi Hari,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 172341. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Address: Nagpur, Maharashtra

Sir, maine[protected] ko mera ticket cancel kiya tha. Par abhi tak mere khate me refund credit nahi huwa... Irctc ke sath contact karnepar pata chala ki unhone[protected] ko refund bhej diya hai. Lekin abhi tak mujhe refund receive nahi huwa hai.
Maine apani ticket booking ki details niche di hai kripaya is par shigr vichar kare... Aur jitna jaldi ho sake refund de...
Thanking you.

Refund id-[protected]
Refund date:[protected]
Irctc transaction id [protected],
Date of cancellation of e-ticket:10-mar-2018

Apr 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 23, 2018

Updated by Flamboyant Misra Sir, maine[protected] ko mera ticket cancel kiya tha. Par abhi tak mere khate me refund credit nahi huwa...
Maine apani ticket booking ki details niche di hai kripaya is par shigr vichar kare... Aur jitna jaldi ho sake refund de...
Thanking you.

Pnr number [protected]
Irctc transaction id [protected],
Date of cancellation of e-ticket:10-mar-2018

Verified Support

Mar 26, 2018

Razorpay Customer Care's response Hi,
We see that we have responded to you earlier https://www.consumercomplaints.in/razorpay-for-refund-c1905532 . Please check your mail thread as well we have responded to you with details to your transaction.

Thanks and Regards,
Team Razorpay

Verified Support

Mar 27, 2018

Razorpay Customer Care's response Hi,

The issue regarding your refund has been resolved.
We have updated the refund details over the mail with ref: 171932.
In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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T

teja sunkara

from Delhi, Delhi

Mar 26, 2018

I booked a in IRCTC app through Razorpay UPI. Money got deducted from my account but ticket is not booked. It shows that No response from the Bank. So please complete the transaction or refund my money.
My mail ID- [protected]@gmail.com
How to send my transaction ID?
Thank you

for refund - Comment #3051496 - Image #0

for refund - Comment #3051496 - Image #1

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Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Teja,

We have shared the transaction details over an email to you with the reference number: 172085. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Sir mene 6 march ko transaction kiya tha 810 rs ke 2 bar transaction fail hua mera mene aapke support ke mail pe mail bhi kiya tha unka reply aya the refund 11 march ko initiated hua lekin abhi tak muze mera refund mila nahi he me mere transaction id upi reference no aur aapke support center se aye mail ke screenshots attach kar raha hu please mere refund ke bare me muze update dijiye.

+4 photos

May 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2018

Razorpay Customer Care's response Hi Sagar,

We understand there is a considerable delay in getting this refund processed.
We have replied to your mail with ticket reference 166609.Please follow the mail thread for further updates on the same.

Thanks and Regards,
Team Razorpay

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Sagar,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 166609. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Website: irctc.co.in

Dear madam/sir,

This is to inform you that on 6-mar-18, there were three failed transactions (Transaction id - [protected],
[protected], [protected]) of rs. 635/- each through irctc connect app's upi payment tab on android, amounting to a total of rs. 1905/-, for booking a ticket from bbs to hwh in train no. 18646 for 7-mar-18. As per your refund policy for 'failed transactions', the amount should have been credited back to my account within 7days, but it's already been more than 2 weeks and not a single failed transaction amount has been credited back to my account.

Therefore, i request you to expedite the process of refund of my three failed transactions.

Thanking you.

Yours faithfully,
Sanjeet behera

+1 photos

Apr 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2018

Razorpay Customer Care's response Hi Sanjeet,

We have responded to you over mail with ticket reference 171793. Please follow the same mail thread for further updates.

Thanks and Regards
Team Razorpay

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Sanjeet,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 171660. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Hi,

On 03.03.2018 i have tried to book the train ticket in an irctc rail connect app and using payment option razorpay via upi but ticket didn't get booked but money was deducted from my bank account and credited into [protected]@hdfcbank at 11.06 am, upi transaction id[protected]. I have waited for a refund but so far i didn't get my money back.

May 8, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2018

Razorpay Customer Care's response Hi Hari,

We see that a refund has been successfully processed for this transaction. For further details please drop us a mail at [protected]@razorpay.com and our team will update you.

Thanks and regards,
Team Razorpay

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Address: New Delhi, Delhi, 110075

Dear sir,

I have booked air ticket through irctc for delhi-chennai on 16/03/2018 for four passengers in jet airways. Amount of rs.17746.80/- debited from my syndicate bank a/c vide irctc transaction no. [protected] through razorpay gateway. But we did not get the tickets from jetairways.

Transaction details amount

Ib pg txn lsyd[protected] 5045700 razorpay 17, 746.80

Transaction date 16/03/2018

I have complained immediately to irctc customer care, requesting for refund but till today i am not received any refund.

For refund purspose i am attaching the bank statement. Kindly refund the amount as early as possible

Regards

Raman

Apr 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2018

Razorpay Customer Care's response Hi Raman,

Your refund has been processed. Please follow the mail thread with reference #171085 for further details.

Thanks and Regards,
Team Razorpay

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Hi Sir,

I am Srajan Gupta. I booked a ticket on IRCTC on 5th March, 2018. It was Tatkal ticket. An amount of Rs. 1055 was deducted from the bank but ticket was NOT booked.

I have also attached the screenshot of BHIM app.

I am also giving the details below:

TRANSACTION ID:[protected]

Razorpay upi: [protected]@hdfcbank

In the message of transaction sent to me from the bank it shows as - UPI UPI /[protected] / IRCTC Web / [protected]aupi

PAYMENT METHOD: UPI

Date of Booking: 4th March, 2018

Time of Booking: 10:01:51

Date of Journey: 5th March, 2018

Source Station: CNB (Kanpur)

Train Number: 12033

Train Name: CNB NDLS SHATABDI

Destination Station: GZB (Ghaziabad)

Ticket: Tatkal Ticket.

Payment Method: UPI

Amount Deducted from bank account: Rs. 1055.

Please I kindly request to make the refund of my amount.

--
Srajan Gupta

+1 photos

Mar 27, 2018

Complaint marked as Resolved

Refund was late but it is done. Thanks

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2018

Razorpay Customer Care's response Hi Srajan,

We have updated you over mail with regards to this issue . Please follow the mail thread with ticket reference #170865 for further details.

Thanks and Regards,
Team Razorpay

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L

Logésh Annamalai

from Raipur, Chhattisgarh

Mar 23, 2018

Sir I paid for SlicePay money has taken from my account but gift card has not generated.when will u refund my money sir

refund not done - Comment #3049450 - Image #0

refund not done - Comment #3049450 - Image #1

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I was trying to book a flight ticket through IRCTC on 16.03.2018 the amount was deducted from my SBI account Transaction ID-IGADCYJFS8.
The transaction ID of IRCTC is [protected]
Amount 9019.80
The amount was deducted from my account but the flight was not booked and the transaction failed.
It has been almost 6 days and the refund has not been credited in my account.

Complaint marked as Resolved

Resolved.

Razorpay customer support has been notified about the posted complaint.

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S

sban_123

from Chennai, Tamil Nadu

Mar 24, 2018

Thank your Razorpay Customer Support for your valuable help as I have received my refund on 23.03.2018 and my issue now stands resolved

Reply

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Saurabh,

That's good to know.

We would love to see you transact with us in the future.

Thanks and Regards,
Team Razorpay

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Address: Bangalore, Karnataka, 560030

Website: www.razorpay.com

Dear sir as i booked ticket from bhim app through razorpay. The ticket is not booked and refund till date not credited to my bank account. While communicating with razorpay gives feedback that refund initiated at 11march but so much awaiting till date refund not credited.. Worst and frustrated experience from razorpay. Just holding money and not refunding back. Pls help the needful and find attached file.

+4 photos

Mar 27, 2018

Complaint marked as Resolved

Refund credited thanks for consumer complaint website

Razorpay customer support has been notified about the posted complaint.

Mar 22, 2018

Updated by somnath sonawane First mob. No. is saying wrong no. second not working third toll free saying we have ue phone no. we will call back.worst and frustrated experience RAZORPAY

Verified Support

Mar 23, 2018

Razorpay Customer Care's response Hi Somnath,

We have updated you over mail with regards to this issue . Please follow the mail thread with ticket reference #167131 for further details.

Also, we regret the inconvenience caused to you. Currently we do not have a toll free number that you can reach out to us on. If you wish to connect with us on call, please provide your contact details on the same ticket and our team will get in touch with you.

Thanks and Regards,
Team Razorpay

Mar 24, 2018

Updated by somnath sonawane I do not want ticket reference. I want refund.all details are attached why ur giving ticket reference.Just refund my amount which as per ur communication initiated at 11 march.and will process 5 to 7 days.now 14 days over.till not getting refund.That's it.

Mar 26, 2018

Updated by somnath sonawane When did I get my refund ???? From 6 the march not getting money back.. where is problem.So frustrating customer..

Mar 27, 2018

Updated by somnath sonawane Now Don't try with ROZORPAY

Verified Support

Mar 27, 2018

Razorpay Customer Care's response Hi Somnath,

The refund has been successfully processed and we have updated you regarding the same on the mail thread with ticket reference #167131. Kindly check the same.

Thanks and regards,
Team Razorpay

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Address: Mathura, Uttar Pradesh, 281405

Website: www.irctc.co.in

Dear sir irctc se ticket book karte time trasection fail ho gaya aur mere bank account se 825/- rupaye kat gaye jo abhi tak refund nahin huye hain shriman mere 825/- rupaye refunde karne ki kripa karen
trasection no.[protected]
trasection date 04/03/2018
amount 825/-
service name irctc ticket booking

passbook attech hai

+1 photos

Apr 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

Razorpay Customer Care's response Hi Sundarsingh,

We have updated you over mail with regards to this issue . Please follow the mail thread with ticket reference #170447 for further details.

Thanks and Regards,
Team Razorpay

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Sundarsingh,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 170447. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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H

Harish000

from Visakhapatnam, Andhra Pradesh

Mar 22, 2018

Hi razorpay team,

I made payment to IRCTC train ticket booking through razopay using UPI by Tez app, money ₹1155 deducted on 18/03/2018 but ticket was not booked and even after more than 3 working days money not refunded to my account.
UPI transaction ID:[protected]

irctc ticket book karte time transaction failed but balance deducted - Comment #3048501 - Image #0

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Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Harish,

A refund has been successfully processed against this transaction.
In case of further queries, please feel free to write to us on [email protected]

Regards,
Team Razorpay

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Address: Panchkula, Haryana, 134102

Website: Razoepay

Sir i have booked mobile red mi 5a on 16 march and pay through my axis bank credit card. My order no is 2841 and i have already paid rs. 4949 rs for this mobile. After order confirmation mail has been recieved to me from razorpay. But there is no response from shop huge till now. I have send so many message and mail regarding this compalaint but there is no response till now. So pls sir look into the matter and pls refund my money.

Regards,
Rajender sharma

+2 photos

Complaint marked as Resolved

Razorpay customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Mar 21, 2018

Updated by 39760 Sir I have booked Mobile Red mi 5A on 16 March and pay through my axis bank credit card. I have paid rs. 4949 rs for this mobile. But there is no response from Shop huge till now.I have send so many message and mail regarding this compalaint but there is no response till now.So pls sir look into the matter.

Verified Support

Mar 22, 2018

Razorpay Customer Care's response Hi,

We checked this and see that the payment is successful at our end . If you have not recieved the service or product please contact the merchant. For filing a dispute against this transaction you could write to us [protected]@razorpay.com

Best Regards,
Team Razorpay

Mar 24, 2018

Updated by 39760 There is no response from bank. Pls refund my money

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi,

As conveyed, this is a successful payment at our end. Please contact the merchant for any service/refund related queries.

Thanks and Regards,
Team Razorpay

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Address: Ernakulam, Kerala, 682020

I had ordered 1 kg of shrewsbury biscuits from kayani bakery, pune on[protected]. The payment of rs.800/ was made through razorpay on the same day. The payment was duly acknowledged by them. (Ref: payment id: pay_9fdkhensmkwme1)

Unfortunately, i have not received it even after 25 days.

Please look into it and arrange to dispatch the same today itself.

Sreedevi r

[protected]@gmail.com ph. [protected]

Complaint marked as Resolved

Razorpay customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Mar 21, 2018

Updated by Sreedevi Raman order placed and payment made on 24/02/18.
Item not received as yet

Verified Support

Mar 22, 2018

Razorpay Customer Care's response Hi,

We checked the payment is successful at our end . If you have not received the required service or product please contact the merchant.

Regards,
Team Razorpay

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Address: 560030

Website: www.razorpay.com

Hi razorpay,

Irctc refund status

I had made payment for booking irctc tatkal wl ticket through razorpay on 09.03.2017 transaction id [protected]- amount rs.1215/- and [protected]- amount rs.810/-.

Irctc has cancelled ticket due to it was in tatkal wl and refunded the ticket amount to razorpay on 12.03.2018 irctc transaction id [protected], an amount of rs. 690/- and irctc transaction id [protected], an amount of rs. 1035/-.

I would like to know my irctc refund status for above case.

I have attached the booked tickets mails, cancelled confirmation mails and amount refund mails for you reference.

If you need further information, pls let me know.

Thanks

+2 photos

Apr 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2018

Razorpay Customer Care's response Hi Pradeep,

We see that we have updated you over mail in regards to the same issue . Please follow the mail thread with ticket reference #169824 for further updates.

Thanks and Regards,
Team Razorpay"

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A

ankitsingh chauhan

from Bengaluru, Karnataka

Mar 20, 2018

I have booked a ticket by irctc and used razorpay upi as payment money got deducted but ticket not booked .its already 15days after the transaction date that money didnt refund yet. irctc transaction id-[protected].
Please check the details asap.
Thank you

Reply

Razorpay Customer Care's response, Mar 21, 2018

Verified Support

Hi Ankit,

Please drop us a email to [email protected] with the UPI reference number for this transaction and we will update you at the earliest.

Thank and Regards,
Team Razorpay

U

Upadhyay Chandan

from Mumbai, Maharashtra

Mar 20, 2018

Razor pay has not refunded the irctc. Ticket cancelled amount of rs 3180 against cancellation of PNR no [protected]
Date of Cancellation[protected]
PNR Number [protected]

Please refund and update
Chandan upadhyay
[protected]

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Razorpay Customer Care's response, Mar 21, 2018

Verified Support

Hi Chandan,

We see that we have updated you over mail in regards to the same issue . Please follow the mail thread with ticket reference #169550 for further updates.

Thanks and Regards,
Team Razorpay

P

Prve

from Etawah, Uttar Pradesh

May 8, 2018

Sir mera naam prince verma h maine kal saam 6:51 par irctc par ticket book kiya tha mere accaunt se payment cut ho gya h lekin ticket book nhi hua h mere 915 rupay cut huye h plz refund my belence secend no. Bala masage h

irctc ticket refund - Comment #3090646 - Image #0

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Razorpay Customer Care's response, May 11, 2018

Verified Support

```Hi Prince,

We have responded to your query over the mail with reference number 190236. Kindly check the mail and revert back on the same thread for further details.

Regards,
Team Razorpay```

V

Vishalagarwal

from Varanasi, Uttar Pradesh

Jun 13, 2018

I cancel my ticket pnr no[protected] at dated 15/05/2018 but till now i do not got my refund according to the irctc they give it back to you at dated 16/05/2018 you provide me a refrence no 197410 but you did not credit it to my account

irctc ticket refund - Comment #3127310 - Image #0

irctc ticket refund - Comment #3127310 - Image #1

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Razorpay Customer Care's response, Jun 14, 2018

Verified Support

Hi Vishal,

We understand that there has been a significant delay. However, as conveyed on the mail we are regularly following up on this and will keep you updated on the mail thread with reference number 197410. Your cooperation is highly appreciated.

Thanks and regards,
Team Razorpay

S

Sabir Khan CS

from Delhi, Delhi

Dec 14, 2018

Hi Sabir Khan,

I was Booked Ticket and before 6 Dec 2018 Razorpay Reply but still they didn't reply...and another thing I have Booked Ticked 26 Nov 2018 and refund Initiated On 27 Nov 2018 But Still I didn't Get refund...Razorpay Team they were said to me There is Problem with but there is no problem with bank...now they are not able to gave reply...soo Please Dear Sir/mam release amount...it have been already delay 20 Days...

irctc ticket refund - Comment #3298585 - Image #0

irctc ticket refund - Comment #3298585 - Image #1

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Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi,

We are following up on this issue on the ticket with reference number 310950. Kindly check and revert on the same mail thread so that we can assist you further.

Thanks and Regards,
Team Razorpay

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Hi sir,

I booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

Thanks & regards

Apr 22, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2018

Razorpay Customer Care's response Hello,

We have dropped you a mail with the reference number #169681. Kindly check and follow the mail thread for further queries.

Thanks and Regards,
Team Razorpay

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Address: Jabalpur, Madhya Pradesh, 482004

I have tried to book a ticket on 05.03.18 thru irctc for which payment was debited from my bank and credited to [protected]@hdfc upi/[protected] but refund is not received till date. I have tried to contact irctc, sbi and razorpay but it seems that the money has not been received by irctc and the same is still with [protected]@hdfcbank.

Normally ticket refund for failed transaction is received automatically but this time i have not received despite complaining multiple time.

Sunny Abraham
[protected]

Apr 28, 2018

Complaint marked as Resolved

Verified Support

Mar 21, 2018

Razorpay Customer Care's response Hi Subi,

We checked this and see that we have updated you over mail in regards to this issue . Please follow the mail thread with ticket reference 167154 for further updates.

Thanks and Regards,
Team Razorpay

Mar 22, 2018

Updated by Subi Samuel No refund received till date.

Mar 26, 2018

Updated by Subi Samuel Still waiting...how long I have to wait. Not credited back yet.

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Subi,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 169044. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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A

Abhishekspillai123

from Kayankulam, Kerala

Mar 20, 2018

I tried to book a ticket on IRCTC app using UPI through PhonePe. The money ₹435 debited from my bank account but the ticket is not booked. UTR:[protected]. Transaction id (phonepe): HDFE5B7EED28C974C5FAF9725AA1458FDD9 Transaction id (IRCTC): [protected]

irctc failed transaction refund not received since 05.03.18 - Comment #3045656 - Image #0

irctc failed transaction refund not received since 05.03.18 - Comment #3045656 - Image #1

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Razorpay Customer Care's response, Mar 21, 2018

Verified Support

Hi Abhishek,

We see that a refund has been initiated for this transaction. For further details please drop us a mail at [email protected] and our team will update you.

Thanks and regards,
Team Razorpay

P

Parampreet_Sngh125

from Gurgaon, Haryana

Mar 20, 2018

While i was booking a tatkal ticket on irctc website i used razorpay as a payment portal and transaction cancelled and after two weeks also I have not received any refund while on irctc website it is showing that amount has been refunded
My transaction id [protected]
My refund id is [protected]

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Razorpay Customer Care's response, Mar 21, 2018

Verified Support

Hi Parampreet,

We have updated you over mail with regards to this issue . Please follow the mail thread with ticket reference #170374 for further details.

Thanks and Regards,
Team Razorpay

V

Vasand Khan

Mar 31, 2019

Mene Paytm Se 188 Ka Do Baar AppBrowzer Ke [protected]@hdfcbank Ke Zariye Kiya Lekin Paytm Se Wo Money Success Ho Gayi Hai Lekin [protected]@hdfcbank Wahan Par Pata Nahi Mujhe Refund Nahi Mila Please Help Me.

Thanks

irctc failed transaction refund not received since 05.03.18 - Comment #3392419 - Image #0

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Address: 600098

Website: RAZORPAY

Hey i am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap.
Transaction details:[protected]
Date of journey:15.3.18

Kindly refund my payment

+1 photos

Apr 28, 2018

Complaint marked as Resolved

Verified Support

Mar 19, 2018

Razorpay Customer Care's response Hi,

We see that we have updated you with the details regarding this on mail with ticket reference 169085. Kindly follow the mail thread for further updates on the same.

Thanks and Regards,
Team Razorpay

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 169085. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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G

gidhin

from Chennai, Tamil Nadu

Mar 19, 2018

I tried to book a ticket in irctc using Razorpay UPI method. The payment got failed and the ticket was not booked. But the amount is taken from my account. Refund is not done till now.
Transaction id:[protected]
Transaction amount:1115.0
Date of Booking: 06-Mar-2018

Reply

Razorpay Customer Care's response, Mar 21, 2018

Verified Support

Hi,

We see that a refund has been initiated for this transaction. For further details please drop us a mail at [email protected] and our team will update you.

Thanks and regards,
Team Razorpay

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi,

A refund has been successfully processed against this transaction.
In case of further queries, please feel free to write to us on [email protected]

Regards,
Team Razorpay

R

RegularIndian

from Pune, Maharashtra

Mar 21, 2018

Hi Team,

I did IRCTC transaction via razorpay but the transaction failed and money was deducted from my account . Even after 10 days no information is received regarding the same.

Txn I'd : [protected]

Could you please help me with the refund.

Thanks

refund not done from razorpay - Comment #3046046 - Image #0

Reply

Razorpay Customer Care's response, Mar 21, 2018

Verified Support

Hi,

We see that a refund has been initiated for this transaction. For further details please drop us a mail at [email protected] and our team will update you.

Thanks and regards,
Team Razorpay

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi,

A refund has been successfully processed against this transaction.
In case of further queries, please feel free to write to us on [email protected]

Regards,
Team Razorpay

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Address: Jabalpur, Madhya Pradesh, 482004

Razorpay is not returning failed transaction amount for irctc transaction done on 05.03.2018. Upi transaction no.[protected] and irctc transaction i'd [protected] (Which is showing as payment failed). How to get the refund as i have tried irctc, sbi, upi and razorpay. It seems razorpay is not returning. Relevant supporting documents are enclosed herewith. 12 days delay has already been done by the bank.

+3 photos

Apr 30, 2018

Complaint marked as Resolved

Verified Support

Mar 19, 2018

Razorpay Customer Care's response Hi Subi,

We checked this and see that we have updated you over mail in regards to this issue . Please follow the mail thread with ticket reference 167154 for further updates.

Thanks and Regards,
Team Razorpay

Mar 22, 2018

Updated by Subi Samuel No refund received till date

Mar 26, 2018

Updated by Subi Samuel Still waiting...No refund received till now.

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Subi,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 169044. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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S

Subi Samuel

from Mumbai, Maharashtra

Mar 22, 2018

Problem not resolved

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Address: Mumbai City, Maharashtra, 400072

Website: IRCTC

I raised a complaint with razorpay on 21st feb regarding the issue of two times amount deduction.
They replied back that the complaint will be resolved within 5-7 working days (Complaint reference number - 158747). I have asked them repeatedly to share the status of the complaint.

Till date, i haven't heard any update from their end.

Please resolve the issue at the earliest.

Apr 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Razorpay Customer Care's response Hi Hardik,
We see that we have updated you over the mail with ticket ref.- 158747 . Please check the mail thread for further details.

Thanks and Regards,
Team Razorpay

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Address: 603103

Website: razorpay.com

I tried to book a ticket in irctc using Razorpay UPI method. The payment got failed and the ticket was not booked. But the amount is taken from my account. Refund is not done till now.
Transaction id:[protected]
Transaction amount:1115.0
Date of Booking: 06-Mar-2018

Razorpay is worst payment gateway I have ever seen. My advice for people out there is dont use razorpay for any transactions. Its been 14 days since the failed transaction and the amount is still not refunded.

+1 photos

May 12, 2018

Complaint marked as Resolved

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Gidhin,

A refund has been successfully processed against this transaction.
In case of further queries, please feel free to write to us on [protected]@razorpay.com .

Regards,
Team Razorpay

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G

Girish.garg

from Basi, Rajasthan

Mar 20, 2018

Dear sir,
I'm Girish Garg i have payment in railyatri app to bus ticket but the amount is credited to ur bank but not received by the railyatri date 4/03/18 i have mentioned reference ids

Upi transaction id: [protected]@upi
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Girish Garg Jaipur
Mobile [protected]

irctc payment through razorpay upi is failed, but refund is not processed - Comment #3045653 - Image #0

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Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Girish,

We have shared the transaction details over an email to you with the reference number: 169845. In case of further queries, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

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Address: Deoghar, Jharkhand, 814112

Non refund of amount paid for two transactions made on 1st and 2nd march 2018. Payment was made to book irctc rail ticket through upi of google tez to razorpay. Amount was deducted from account but ticket was not booked. No refund made till date. Amount deducted was 170 on 1st march and 130 on 2nd march. Please look into the matter as early as possible and kindly initiate refund process.

+1 photos

Apr 16, 2018

Complaint marked as Resolved

Verified Support

Mar 15, 2018

Razorpay Customer Care's response Hi,

We checked the transaction IDs [protected] and [protected] and see that they have been successfully refunded from our end. For further queries feel to drop us a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay

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G

Gaurav Bhadauriya

from Delhi, Delhi

Mar 15, 2018

Dear Sir,
i was booked ticket on 5th March via IRCTC web, we pay thoughr UPI and we accept UPI payment request in ICICI app, after that i return to booking page the page were be refreshed & transaction failed. still we not received the refund of 910 Rs.

non refund of amount - Comment #3040116 - Image #0

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Razorpay Customer Care's response, Mar 29, 2018

Verified Support

HI Gaurav,

We see that we have replied to you on this 170150 with details of this transaction. Kindly check the mail thread for further details on the same.

Thanks and Regards,
Team Razorpay

S

Srinivasa Seens

from Namagiripettai, Tamil Nadu

Mar 15, 2018

Dear sir/ madam,
I am srinivasa complaining for razorpay, l was ordered Phillips 30000 mah power bank with free Samsung Bluetooth. But razorpay delivered Sony 32000 mah power bank (China make & Bluetooth used items) so please accept my complaint request and provide justice.

non refund of amount - Comment #3040161 - Image #0

non refund of amount - Comment #3040161 - Image #1

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Razorpay Customer Care's response, Mar 29, 2018

Verified Support

Hi Srinivas,

We checked the payment pay_9fmuDXwd5LjjkG and see this is successful at our end. Please contact the merchant for further queries in regards to this.

Thanks and Regards,
Team Razorpay

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