Razorpay Complaints & Reviews

Hello razor pay team,

My money got deducted from bank account, ticket not booked

Have tried to book a ticket (Irctc mobile app) from pune to gulbarga on 03/03/2018 for date of journey 11/03/2018 payment mode as razorpay.

Money rs 235 deducted from my bank account and ticket has not been booked. Please look into this issue and initiate refund at the earliest.

Attached screenshots for the same.

Thanks,
Rahul p diggi

Apr 14, 2018

Complaint marked as Resolved

Verified Support

Mar 07, 2018

Razorpay Customer Care's response Hi Rahul,

Kindly provide us the transaction ID and UPI reference to [protected]@razorpay.com.
We will be happy to look into this and assist you further.

Thanks and Regards,
Team Razorpay

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S

southern diesels

from Mandapeta, Andhra Pradesh

Mar 7, 2018

Hi myself lokesh, on 6th march i have booked train ticket through irctc mobile app from RAZORPAY gateway using BHI phonepe. Transaction was successfully done but ticket was not booked. From your side i didt received any notification regarding refund yet. kindly resolve this issue. i have worked hard to earn money

Reply

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi,

A refund has been successfully processed against this transaction.
In case of further queries, please feel free to write back to us on [email protected].

Regards,
Team Razorpay

Comment marked as Resolved

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Address: 141015

I booked ticket on 20th feb. The transaction was unsuccessful but money was credited to irctc. I haven't received any refund till date. Kindly refund my money immediately. My irctc id is bplusrahul and transaction id is [protected].
Upi id for transaction is[protected]. I have already sent email at your email address but there is no reply from your side and your helpline number is not working. Very poor service you are providing. You should shut down your company. Really ridiculous. Very much upset.

Apr 7, 2018

Complaint marked as Resolved

Verified Support

Mar 07, 2018

Razorpay Customer Care's response Hi Rahul,

We see that we have updated you over mail in regards to the same issue . Please follow the mail thread with ticket reference 162953 for further updates.

Thanks and Regards,
Team Razorpay

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C

Chonben Odyuo

from Aizawl, Mizoram

Mar 5, 2018

Dear sir

I had booked a train ticket through irctc app amounting to RS.495 on 1/03/18 and made the payment through BHIM APP crediting to Razorpay account. But Razorpay did not confirm my ticket. Kindly look into the matter and arrange for reversal of the said amount back to my account no.[protected](SBI).

Thank you

Reply

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Chonben,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 162068. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

T

Tommy007

from Bhubaneshwar, Odisha

Mar 6, 2018

I tried to book two tickets on IRCTC app on 1March 2018 using Razorpay through bhim upi, the transaction of Rs1150 was deducted from my account and transferred to Razorpay but the IRCTC app showed that the tickets are not booked.Is this a FRAUD by Razorpay .I want my refund asap from Razorpay.The transaction I'd for the payment is[protected].

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Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Anshuman,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 161700. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

G

Gangichetty Munivelu

from Vijayawada, Andhra Pradesh

Apr 11, 2018

Txn id [protected] was not done funds deducted 17 days going on still refund was not add to my account.we deeply regret u r late process.pls refund soon.

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Razorpay Customer Care's response, Apr 13, 2018

Verified Support

Hi Ganichetty,

Please refer to the mail with ticket reference `173616` as we have updated you with the refund details on the same.
You can follow up if in case you have further issues.

-Regards,
Team Razorpay.

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Address: Coimbatore, Tamil Nadu

Hi,

Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

Apr 9, 2018

Complaint marked as Resolved

Verified Support

Mar 07, 2018

Razorpay Customer Care's response Hi Vinot,

We have updated you over the mail in reference to 164596. Kindly check and follow the mail thread for further updates .

Thanks and Regards,
Team Razorpay

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M

Mallu8892

from Chennai, Tamil Nadu

Mar 5, 2018

I booked tickets by razorpay.. My amount is debited from PhonePe.. But tickets are not booked.. Please refund my amont by tomorrow.. If not I will file case against you.. Are you playing with us.. I sent you all details.. I mailed to your mail id also.. But you are not replaying...
Please resolve this

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Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi,

A refund has been successfully processed against this transaction.
In case of further queries, please feel free to write to us on [email protected].

Regards,
Team Razorpay

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Address: Bangalore, Karnataka, 411015

Website: razorpay.com/contact

I did a transaction to irctc using razorpay on 9 feb. 2018 but somehow my ticket was cancelled and on 11 th of feb. I received a confirmation message from irctc that your money will be refunded in 3 to 4 days and they provide me a refund id but till now i didn't get my refunds.
So i contact to razorpay but they are not replying only they provide me a reference number that is 161424.
But till now i didn't get my refunds so today i contacted to irctc and i got a message from them that is attached to this complaint.

Apr 6, 2018

Complaint marked as Resolved

Verified Support

Mar 06, 2018

Razorpay Customer Care's response Hey Yogendra,

Apologies for the delay. We have updated you over the mail with reference 161424. Kindly follow the mail thread for any further details in regards to the transaction.

Regards,
Team Razorpay

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Address: 148108

Website: Razorpay

Hi,

Today, i booked the ticket from razorpay via upi but ticket didn't get booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id

Apr 6, 2018

Complaint marked as Resolved

Verified Support

Mar 06, 2018

Razorpay Customer Care's response Hey Gauri,

Please drop us a mail on [protected]@razorpay.com with your transaction ID and UPI reference and we'll get back to you.

Regards,
Team Razorpay

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P

Pinku1214

from Durg, Chhattisgarh

Mar 5, 2018

I booked my ticket through razorpay but amount was deducted and transaction gets failed due to which i had to suffer a lot

Reply

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Priyesh,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 171392. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Hi,

I got 2 deduction (830 each) for 1 tickets on 3 march 2018. It should be only 830 rupees, but deduction was 1660 (830 + 830). Although i got 1 ticket successfully from irctc app.

Transaction i'd
1.[protected]
2.[protected]

Upi i'd - [protected]@icici

Please refund 830 rs back to my bank account.

Screenshot attached for transaction.

Regards
Avadhesh natani
Mob - [protected]

Mar 4, 2018

Complaint marked as Resolved

I got full refunded amount to my bank account within 24 hours. Thanks for helping me.

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Address: Kolkata, West Bengal, 797112

Website: Rozorpay

Dear sir

I had booked a train ticket through irctc app amounting to rs.495 on 1/03/18 and made the payment through bhim app crediting to razorpay account. But razorpay did not confirm my ticket. Kindly look into the matter and arrange for reversal of the said amount back to my account no.[protected] (Sbi).
Email id [protected]@gmail.com
Ph no. [protected]

Thank you

Apr 6, 2018

Complaint marked as Resolved

Verified Support

Mar 06, 2018

Razorpay Customer Care's response Hey Chonben,

We have replied you over mail in regards to the transaction details. Kindly check and follow the mail thread with ticket reference number 162068 for further queries, we will be glad to help.

Thanks and Regards,
Team Razorpay

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S

Sarvan Purohit

from Chennai, Tamil Nadu

Mar 5, 2018

I have booked ticket using razorpay in IRCTC app but the ticket has not been booked and my money is out of my bank so kindly request you to just refund my money I am mentioning my Transaction ID below
Transaction ID number:-[protected]
I am also uploading the transaction page and it is a sum of 225

Reply

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Sarvan,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 165287. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Address: 416115

Hello razor pay team, Â

Money deducted from bank account, ticket not booked 30 days complete

Have tried to book a ticket (Irctc mobile app) from dadar to htk on 31/01/2018 for date of journey 01/02/2018 payment mode as razorpay.

Money rs 385 deducted from my bank account and ticket has not been booked. Please look into this issue and initiate refund at the earliest.

Attached screenshots for the same.

Thanks, Â
Vishnu pareekÂ
[protected]
Vishnupareek. [protected]@gmail.com

Apr 28, 2018

Complaint marked as Resolved

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Vishnu,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 151236. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Address: Khordha, Odisha, 751007

I have booked a ticket from razorpay gateway with IRCTC on 12 Feb 2018 and a amount of Rs. 990 was paid to [protected]@hdfcbank. The UPI transaction Id is[protected].
The UPI id used for the transaction was [protected]@okaxis

I have cancelled the ticket on the same day but till date i have not received the amount in my account. According to IRCTC a amount of Rs. 925 has been refunded to razorpay on 13 Feb 2018 with reference to the cancellation of ticket.

I have cancelled another ticket on the same day and the amount has already been credited. But the above mentioned transaction still has no track and the account is also not credited.

I request you please look into this matter and refund the money ASAP. I have also attached the screenshot of the transaction and irctc refund status with this email for your reference.

Apr 29, 2018

Complaint marked as Resolved

Verified Support

Mar 02, 2018

Razorpay Customer Care's response Hi Srikant,

We checked the transactions at our end and have updated you over the mail with reference 158573. Kindly check and follow the mail thread for further updates.
We regret the inconvenience caused.

Thanks and Regards,
Team Razorpay

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Srikant,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 158573. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Address: Indore, Madhya Pradesh, 451010

Please help as i booked a ticket from indore to jabalpur through razor pay gateway. But payment deducted from my account and ticket not booked as failed transaction. Till now i don't get any refund. Transaction i'd [protected], date of journey 23 feb 2018. And i am trying to get refund from last 5 days but did not get any response. Plz check the image attached with this mai and help me.

Apr 4, 2018

Complaint marked as Resolved

Verified Support

Mar 02, 2018

Razorpay Customer Care's response Hey Shreekant,

A refund of â‚¹ 1, 236.80 for the transaction ID [protected] has been successfully processed from our end on Feb 28, 2018.
For further details, please feel free to write to us at [protected]@razorpay.com, we will be happy to help.

Thanks and Regards,
Team Razorpay

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A

Ajit jee

from Hojai, Assam

Mar 1, 2018

I am booking ticket through u p i by razorpay payment is debited from my account and ticket was not reset this incident done on 14/02/ 2018 I am milling continuous to razorpay but different was not received till today what should I do

Reply

Razorpay Customer Care's response, Mar 2, 2018

Verified Support

Hey Ajit,

Apologies for the delay. We have updated you over the mail with reference 156335. As conveyed over the mail, we are actively checking this at our end, please follow the mail thread for further updates.

Thanks and Regards,
Team Razorpay

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Ajit,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 156335. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Website: razorpay.com

Had tried to book a ticket from MUV to NDLS on 24/02/18 at around 10:10 p.m.

Although I made the successful payment through UPI and money was deducted from my bank. But then the IRCTC stopped responding and later I found my ticket in failed booking section reason being "No response from bank".

Kindly credit my deducted amount into my bank account or take any other action in this regard as you deem fit in my favour. Thank you.

Mar 2, 2018

Complaint marked as Resolved

Amount refunded by Razorpay.

Verified Support

Mar 02, 2018

Razorpay Customer Care's response Hey Yatharth,

A refund for the transaction ID [protected] of â‚¹ 830.00 has been successfully processed from our end on March 1, 2018.
For further details, please feel free to write to us at [protected]@razorpay.com.

Thanks and Regards,
Team Razorpay

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K

Kalyan Bisen

from Akot, Maharashtra

Mar 1, 2018

I booked irctc ticket through rozarpay . Ticket not booked but money was deducted & money is still not refund. Kindly need your help to get back money.

Reply

Razorpay Customer Care's response, Mar 2, 2018

Verified Support

Hey Kalyan,

We are unable to locate any transaction at our end with this transaction ID. Kindly drop us a mail to [email protected] with the screenshot of the transaction or UPI reference number if this was a UPI transaction, we will have this looked into and update you on the mail thread.

Thanks and Regards,
Team Razorpay

Comment marked as Resolved

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Address: 620015

Website: razorpay.com

Sir,

I am jibin thomas, i tried to book ticket through irctc site via razor pay (Upi) on february 12th 2018, 11.08 am.
Payment was successful but ticket was not booked.
I went through the same payment option again and booked the tickets again at 11.13 am and it was successful.
Both times money (Rs 770) got deducted from the bank but only one ticket was booked (With the latest payment)

I kindly request you to look into the matter and necessary steps to initiate my refund of the same.

Pfa screenshots of my payment, the booked tickets. And the numerous mails i have send.
Please kindly obtain clarification where my money went.

Regards,
Jibin thomas
[protected]

Mar 31, 2018

Complaint marked as Resolved

Verified Support

Feb 28, 2018

Razorpay Customer Care's response Hi Jibin,

We checked this and have updated you over the mail with the details of the refund. Kindly check and follow the same for further updates.

We sincerely regret the inconvenience caused.

Thanks and Regards,
Team Razorpay

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Address: 400708

Website: razorpay.com

I booked a train ticket worth 380rs by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked but for some reasons i cancelled the ticket and it's been 10 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but these guys aren't depositing to my account. Please solve issue quick

Cancellation id - [protected]
Upi ref[protected]
Upi id - [protected]@hdfcbank
Refund amount - 320rs

Mar 30, 2018

Complaint marked as Resolved

Verified Support

Feb 27, 2018

Razorpay Customer Care's response Hey Vamsi,

Kindly provide us the transaction ID and UPI reference to [protected]@razorpay.com.
We will be happy to look into this and assist you further.

Thanks and Regards,
Team Razorpay

Feb 27, 2018

Updated by Vamsi Nittala I have already mentioned you the UPI reference number above and all the available details which I have is again mentioned below: Please solve this issue ASAP and refund the amount.

Transaction ID - [protected]
PNR Numb - [protected]
UPI ref[protected]
UPI ID - [protected]@HDFCBANK
Train ticket amount - 380rs

Refund amount - 320rs
IRCTC Refund Status - Refunded to bank RZPMOB
Cancellation ID:[protected]

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K

kartik shende

from Mumbai, Maharashtra

May 2, 2018

i booked my ticket on[protected], due to some reason i cancelled my ticket but IRCTC app shows me refunded but still its not deposite into my account, please kindly cooperate me. the refundable amount is 840 rs.

Transaction ID:- [protected]
Cancellation ID:- [protected]

Reply

Razorpay Customer Care's response, May 21, 2018

Verified Support

Hi Kartik,

We checked our logs with regard to the transaction 100001244411089 and see that the refund has been processed successfully for the same. The details of the refund have been updated on the mail thread with reference number 187080. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

D

Deven Panchal

from Bhilwara, Rajasthan

May 21, 2018

I booked two train tickets 940 rs.booking is failed .and ammaunt is deduct from my account.irctc refund mail is received after one day. but rozorpay is not provide my ammaunt after 25 day.i request please provide my ammaunt in my bank account.thanks

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Razorpay Customer Care's response, May 21, 2018

Verified Support

Hey Deven,

Kindly provide us the transaction ID or the UPI reference number on [email protected].
We will be happy to look into this and assist you further.

Thanks and Regards,
Team Razorpay

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Address: 821111

Website: [email protected]

Sir

On 15feb 2018i booked my tatkal ticket
Sasaram to new delhi
But [protected]@icici deducted of rupees 580. By bhim
But ticket not booked after 10working days he is not refunded my balance i submitted mini statement of my account on 15 feb 2018.15/2/2018, 16:20
Avail bal in a/c xxx796: rs. 11552.24 cr
15/02/18: 119.00 dr, to trfr
15/02/18: 428.00 dr, to trfr
15/02/18: 580.00 dr, to trfr
14/02/18: 9637.00 cr, trfr credit
08/02/18: 5000.00 dr, to trfr
Sir pls nessory action
This regards

May 1, 2018

Complaint marked as Resolved

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Hari,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 158180. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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R

Ramasis

Mar 1, 2018

Hello.
My irctc ticket was cancelled on 18th February 2018 and amount was refunded back to Razorpay on19 the February 2018 and after 7 day s still not refunded my money. I don't know how Indian Railways can support this type of Fraudsters payment gateway company hope my complaint will be resolved asap.

Reply

Razorpay Customer Care's response, Mar 28, 2018

Verified Support

Hi Ramasis,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 159548. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

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Hi,

On 22- feb-2018, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com
Irctc id is ul1stxx

Mar 29, 2018

Complaint marked as Resolved

Verified Support

Feb 26, 2018

Razorpay Customer Care's response Hey Uday,

We have dropped you a mail to [protected]@gmail.com. Kindly provide us the requested details over the mail and follow the same for further updates.

Thanks and Regards,
Team Razorpay

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J

JithinM

from Udagamandalam, Tamil Nadu

Feb 23, 2018

I have tried to book a ticket on irctc on feb 3, 2018 and the payment got failed. I still didn't get the refund. I payed using Razorpay and transaction no is [protected]. Now its been 15 days. according to terms refund should be done within 3 to 5 working days.Please resolve the issue asap.

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Razorpay Customer Care's response, Feb 26, 2018

Verified Support

Hey Jithin,

We have updated you over the mail with reference number 159116. Kindly check and follow the mail thread for further updates.
Sorry for the inconvenience caused.

Thanks and Regards,
Team Razorpay

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Address: Bangalore, Karnataka

On 22 Feb 18, I booked the ticket using Razorpay via UPI but ticket didn't got booked instead my money was deducted from the bank account.

I had booked a railway ticket in IRCTC mobile app using Razorpay UPI.

Transaction id is HDF4DA782287B39476589F3D67EC5FC12C6

My mail id is [protected]@gmail.com

Kindly look in to the matter and refund my booking amount .

Apr 4, 2018

Complaint marked as Resolved

Verified Support

Feb 26, 2018

Razorpay Customer Care's response Hey Vishnu,

We have updated you over the mail with the reference number 159126.
Kindly check and follow the mail thread for any further queries.

Thanks and Regards,
Team Razorpay

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On 18 feb 18, i booked the ticket using razorpay via upi but ticket didn't got booked instead my money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi.

Transaction id is [protected]

My mail id is [protected]@yahoo.co.in.

Kindly look in to the matter and refund my booking amount asap.

Alka...

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Hi,

On 17 feb 18, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com
And transaction id[protected]

How shall i send you transaction id?
My transaction i'd is[protected]

Mar 25, 2018

Complaint marked as Resolved

Verified Support

Feb 22, 2018

Razorpay Customer Care's response Hi Minakshi,

We have sent you an update on the mail for the transaction ID : [protected].
Ticket reference of the mail is 158667.

Feel free to reach out to us on [protected]@razorpay.com.

Thanks and Regards,
Team Razorpay

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Hi,

Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.
br...

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3 Comments

Address: Mumbai City, Maharashtra

I tried to book a ticket on irctc. But money got deducted on bhim and ticket was not booked.

Date: 9th feb
Upi id: [protected]@upi
Amount: rs. 930

I have attached 2 screenshots. 1 from irctc and other from bhim app.

Please initiate the refund or provide the status of refund.

My email address is [protected]@gmail.com

Mar 23, 2018

Complaint marked as Resolved

Feb 14, 2018

Sumayaa's response Pls let me know about my complaint

Verified Support

Feb 19, 2018

Razorpay Customer Care's response Hey Swapnil,

We have dropped you a mail with the refund details.
Kindly follow the mail thread for further updates.

Thanks and Regards,
Team Razorpay

Feb 25, 2018

Updated by Swapnil Gusani I need an update on this.

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S

Sumayaa

from Pune, Maharashtra

Feb 20, 2018

Booked 2 tickets from irctc website through razorpay gateway. Cancelled both of them later on.
Irctc refund status says "refunded".
The money refund, however, hasn't reflected in my bank account

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money deducted on bhim but ticket not booked.

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