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Razorpay reviews & complaints page 171

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Hi razorpay
I booked two tickets on 29th april which both got failed. I had paid by bank of maharashtra debit card with razorpay payment gateway. Deatils are
1) darbhanga express (11061) ltt to jl
Refund id=[protected]
Refund amount=rs.385
2) mahanagar express (11093) dr to jl
Reading id=[protected]
Refund amount=rs385
Irctc is showing that my money is refunded. But i still didn't get it even after 12 working days. Please do the needful.

Jun 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 15, 2018

Routa's response Please contact my no [protected] I will explain detail transaction

Verified Support

May 15, 2018

Razorpay Customer Care's response Hey,

The refund for the refund ID [protected] has been successfully processed on April 30. For further details please drop us a mail to [protected]@razorpay.com, we will be happy to help. ðŸ™‚

Best Regards,
Team Razorpay

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Routa

from Burla, Odisha

May 15, 2018

I have paid rupees 600 through IRCTC but ticket not booked and transaction successful showing so I request to you please refund the amount 600 rupees

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi,

We checked the transaction with the UPI reference number - 813512073190 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

seruva

from Chennai, Tamil Nadu

May 15, 2018

Hi team,
May 8 th 2018 i use irctc app ticket booking payment ur gateway bhim option.
rs 1100 is debit my account and amount credit ur bhim account but ticket not booking... That transaction id[protected] pls refund
My upi id [protected]@upi

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Seruva,

Your refund has been processed for the UPI number 812816792928 on May 13. Please follow the mail thread with reference 192844 for further details.

Thanks and regards
Team Razorpay

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Address: Shahdol, Madhya Pradesh, 484001

Dear sir, i'm ashish kumar rohani i have paymented in razorpay to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Google transaction id: hdf476bda6439334b909c838f46bf557b37

Upi transaction id:[protected]

Please check the mistake and refund my amount to my account

Thanking you,
Yours faithfully
Ashish kumar rohani.

Jun 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Razorpay Customer Care's response Hi Ashish,

We checked the transaction with the UPI reference number[protected] and see that it is a unsuccessful transaction. We have updated you the details over the mail with reference 169670. Kindly check and follow the mail thread for further updates.

Best regards,
Team Razorpay

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ayush rajan

from Haridwar, Uttarakhand

May 15, 2018

I want to book 3A ticket from bareilly to patna on 15 may 2018 so i pay using gateway of razerpay and my money get deducted so pls do my refund as fast you can

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Ayush,

We checked the transaction ID 100001268519004 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [email protected] for further details, we will be glad to help.

Best Regards,
Team Razorpay

rgbsusanta

from Jharsuguda, Odisha

May 16, 2018

My transaction through razorpay for booking a ticket of Rs 555 through paytm UPI on IRCTC failed but the amount has not been refunded yet..

UPI Ref No:[protected]
Date of booking: 27.04.2018
Amount:555

Waiting for your reply
Regards
Susanta Kumar Patro

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Sushant,

A refund has been processed on May 2nd, for the UPI ref number 811721655996. Please follow the mail thread with reference 190277 for further details and do feel free to write back to us on the same mail thread for further assistance.

Best Regards,
Team Razorpay

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Address: Hoshangabad, Madhya Pradesh, 484001

Dear sir, I'm ashish kumar rohani i have paymented in razorpay to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids transaction id: HDF476BDA6439334B909C838F46BF557B37

Upi transaction id:[protected]

Please check the mistake and refund my amount to my account

Thanking you,
Yours faithfully
Ashish kumar rohani

Jun 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

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Address: Faridabad, Haryana, 121005

Tickets on irctc tickets were made on 18th april but cancelled due to my plan changed wide cancelled ticket transaction id [protected] of rs. 2020/- but i have not received the refund amount. Although it was going to be refunded within 6 to 7 days, it was not done yet

Irctc transaction id [protected], an amount of rs. 2020.0
Date of cancellation of e-ticket/date of failure of e-ticket booking:18-apr-2018
Refund processing date:19-apr-2018
Refund amount:2020.0
Refund reference no: a124wyknmctcf8

Jun 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

Razorpay Customer Care's response Hi Gaur,

A refund for transaction ID [protected] has been successfully processed on April 19th 2018. For further details please drop us a mail to [protected]@razorpay.com, we will be happy to help. ðŸ™‚

Regards,
Team Razorpay.

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uday kalangi

from Hyderabad, Telangana

May 15, 2018

Hai

i have done payment from the irctc app by RAZOR PAY and the money is debited and ticket is not booked .Pease resolve my issue
my reference number:[protected]

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Uday,

A refund for the UPI ref number 812919599041 has been successfully processed from our end on May 14, 2018. For further details, please feel free to write to us at [email protected].

Thanks and regards,
Team Razorpay

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Address: 781007

I'm triken das i have payment in bhim app to irctc rail connect but the amount is debited from my bank account and transaction message is successful on app, but on irctc site showing error and ticked is not booked.

Tranaction ids :[protected]
Tranaction ids :[protected]

Date 12 may 2018

The above two transactions amount has been deducted and ticket is not booked.

Email id : [protected]@gmail.com

Please check the mistake and refund my amount to my account
Thanking you,

Jun 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

Razorpay Customer Care's response Hi Triken,

We checked the transactions with the UPI reference numbers[protected] and[protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Best Regards,
Team Razorpay

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Address: Shajapur, Madhya Pradesh, 465001

Website: Razorpay payment gateway

Hey i booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap. Irctc has refunded money to razorpay but they didn't refund me yet. Please do refund my money as soon as possible please.
Thank you.

Jun 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 13, 2018

Updated by Suryadutt Dubey Hey i am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available.
When i saw irctc site u already refund amount to my account but still not refund in my account.
Please do something about it.

Please revert asap.

Thank-you

Verified Support

May 14, 2018

Razorpay Customer Care's response Hi Suryadutt,

We checked the transaction ID [protected] and see that it is an unsuccessful transaction, we have updated the details over the mail with ticket ref. 192846 . Please check the mail thread for further details.

Thanks and Regards,
Team Razorpay

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Address: 494336

Dear sir,
I'm Chetan sahu i have paymented in BHIM app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Chetan sahu

Jun 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Razorpay Customer Care's response Hi Chetan,

A refund for the UPI reference number[protected] of â‚¹ 675.00 has been successfully processed from our end on May 13th 2018. For further details, please feel free to write to us at [protected]@razorpay.com.

Thanks and Regards,
Team Razorpay

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I tried to book my ticket in irctc app but transaction is failed and money is deducted in BHIM app showing Razor pay status approved. And not get my money back into my BHIM account. The amount deducted in my account is 1305 rupees and bank is not responding for this issue. So please see this and kindly refund my money to my BHIM upi account. And I contact bank there is no response.

Razorpay customer support has been notified about the posted complaint.

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Hi,
I tried booking tatkal ticket on the morning of 11th may, 2018 on irctc & made upi payment from bhim mobile application through razorpay but the money got deducted from my bank a/c without success. Thus, i request you to revert back the amount as soon as possible.

Upi transaction id:[protected]

*i'm also attaching the screenshot of payment made.*

Jun 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Razorpay Customer Care's response ```Hi Maitrey,

We checked the UPI reference number[protected] and see that this is an unsuccessful transactions. Feel free to drop a mail on [protected]@razorpay.com for further details.

Best Regards,
Team Razorpay```

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ANkit1314

from Bhopal, Madhya Pradesh

May 11, 2018

I book raiways ticket pay through razorpay
At time of booking my ticket is in waiting list so i cancel the ticket but my payment not refund after 6 day that is i book ticket 2nd may 2018
Today 9th may 2018 but refund is not generated please privide help

Razorpay Customer Care's response, May 14, 2018

Verified Support

Hi Ankit,

We checked the UPI reference number `813110532386` and see that it is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days.

Thanks and Regards,
Team Razorpay

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Hi,

Booked Ticket on IRCTC using Razor pay amount debited INR 4200 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to sya anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Messagew recived from my bank as below:

Rs 4211.80 debited from a/c **5207 on 10-05-18 to VPA [protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on[protected] to report

Jun 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Razorpay Customer Care's response Hi Ranjit,

We checked the UPI reference number `[protected]` and see that it is an unsuccessful transaction and we have updated you the details over mail with ticket ref.- 192436. Please folloiw the mail thread for further queries.

Thanks and Regards,
Team Razorpay

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Ks9722

from Shahjahanpur, Uttar Pradesh

May 11, 2018

Sir I'm doing ticket of 12403(ALD-JP) from IRCTC CONNECT App but due to poor network connection my ticket was not print and I'm doing payment though BHIM APP UPI PAY here my money is debited from my account but ticket was not print
Please clear my transection and refund my money in account immediately...

Razorpay Customer Care's response, May 14, 2018

Verified Support

Hi,

Please drop us the transaction ID and UPI reference number to [email protected]
We will be happy to look into this and assist you further.

Thanks and Regards,
Team Razorpay

ramansagwal

from Mustafabad, Haryana

May 15, 2018

I tried booking ticket on IRCTC. 7300 rupees deducted but ticket not booked. It is showing "Pending on bank end". [protected] is the transaction ID.

Razorpay Customer Care's response, May 16, 2018

Verified Support

Hi Raman,

We are unable to locate any transaction with the txn ID provided. Kindly drop us a mail to [email protected] with the screenshot of the captioned transaction, we will look into this and update you on the same mail thread at the earliest.

Best Regards,
Team Razorpay

Prateek Devadhia

from Mumbai, Maharashtra

May 17, 2018

What should i do

Razorpay Customer Care's response, May 21, 2018

Verified Support

Hi Prateek,

We checked our logs with the transaction ID 100001265992533 and are unable to locate any transaction. Please reach out to your bank to assist you further on this.

Thanks and regards,
Team Razorpay

Rani peteti

from Mumbai, Maharashtra

May 18, 2018

Hii sir,
2 days before I have booked my tickets 4times from irctc connect app and 1 time by using paytm app continuously due to failed transactions... Always it is showing that pending from bank end but my money is being deducted and now today I got refund for paytm booked tickets only but not remaining money... So when could I get my money back to my account...?????

Razorpay Customer Care's response, May 21, 2018

Verified Support

Hi Rani,

We checked our logs with the transaction IDs provided and could not locate any transactions. Please reach out to your bank to assist you further on this.

Thanks and regards,
Team Razorpay

Janki devani

from Mumbai, Maharashtra

Jun 25, 2018

Reservation Transaction Id : [protected].
Current status: Pending from Bank End
Money has been debited from bank.

It is not a failure transaction yet. When and how can I get my money back?

Razorpay Customer Care's response, Jun 28, 2018

Verified Support

Hi Janki,

We are unable to track any transaction with the ID: 100001325863451.
Kindly drop us a mail to [email protected] with the transaction details, UPI reference number(if applicable) and the screenshot of the debit and we will check and assist you.

Regards,
Team Razorpay

Venkat Kancheti

from Hyderabad, Telangana

Jun 25, 2018

Hi Sir,

I have booked my tickets from irctc connect app and using paytm app and i am seeing that in failed transactions... Always it is showing that pending from bank end but my money is being deducted So when could I get my money back to my account.?

Thanks
Venkat

Razorpay Customer Care's response, Jun 28, 2018

Verified Support

Hi Venkat,

If the payment is made through Paytm, we request you to contact Paytm regarding this transaction. Since the payment is not made through us, we would not be able to assist you with the same.

Best regards,
Team Razorpay

Dhana Natarajan

from Vepagunta, Andhra Pradesh

Jun 25, 2018

Booking transaction ID : [protected]
Booking Status : Pending From Bank End

Money has been debited from bank. when my ticket conform or refund money ??...

Razorpay Customer Care's response, Jun 28, 2018

Verified Support

Hi Dhana,

We checked the transaction ID 100001326207455 and see that this transaction is not made through us.
As conveyed over the mail with reference: 212202, kindly contact the concerned Payment gateway to assist you with this transaction.

Best regards,
Team Razorpay

ramya30194

from Mannargudi, Tamil Nadu

Jul 8, 2018

Transaction ID: [protected]
Booking Status : Pending From Bank End

Money is debited from bank. But it is showing that not booked. What to do now? Will it be cancelled? Can i book another ticket? or else to wait?

Razorpay Customer Care's response, Aug 15, 2018

Verified Support

Hi Ramya,

We could not track the payment with transaction ID 100001347025913. Please drop us a mail with the transaction details given below: * Email id used at the time of transaction.
* Amount of transaction.
* Date of transaction.
* First 6 and last 4 digits of your card number if this was a card payment.
* A screenshot of your bank account statement showing the debit to [email protected] and we will get this checked right away.

Regards,
Team Razorpay

Ånööp Någår

from Nasirabad, Rajasthan

Jul 10, 2018

Transaction ID: [protected]
Booking Status : Pending From Bank End

Money is debited from bank. But it is not showing anything. help me please

Ånööp Någår

from Nasirabad, Rajasthan

Jul 10, 2018

Transaction ID: [protected]
Booking Status : Pending From Bank End

Money is debited from bank. But it is not showing anything. help me please

Razorpay Customer Care's response, Aug 23, 2018

Verified Support

Hi,

We checked the Txn id: 100001347910409 at our end and see that this particular txn has not gone through our gateway, we request you to reach out the respective merchant accordingly.

Thanks and regards
Team Razorpay

dev0612

from Jabalpur, Madhya Pradesh

Jul 30, 2018

My transaction ID -[protected]

Next ID-[protected]

ID- [protected]

ID- [protected]

ID- [protected]

ID. - [protected]

Razorpay Customer Care's response, Aug 23, 2018

Verified Support

Hi Dev,

We checked the transaction IDs and the details for the said transaction is mentioned below:

1. ID : 100001377524373 - Refund successfully processed on 4th Aug, 2018. UTR: 821622424161

2. ID : 100001374029496 - Refund successfully processed on 1st Aug, 2018. UTR: 821323723305
Kindly contact your issuing bank with the UTR to trace the refund at their end.

We are unable to find the transaction for other IDs provided. Kindly drop a mail with the screenshot of the debit and the UPI reference numbers to [email protected] and we will this check and assist you further

Best Regards,
Team Razorpay

sandeepkumar.mbd

from Noida, Uttar Pradesh

Aug 4, 2018

Transaction ID:[protected]
Booking Status : Pending From Bank End

Money is debited from bank. But it is not showing anything. help me please

Razorpay Customer Care's response, Aug 15, 2018

Verified Support

Hey Sandeep,

Kindly reply back to the mail with reference number 231356 with the details. We will help you on this at the earliest.

Regards,
Team Razorpay

Ãñsh Singh Rajput

from Nagram, Uttar Pradesh

Aug 14, 2018

Sir why site shiw pending from bank end what does it mean i can't understand

Razorpay Customer Care's response, Aug 15, 2018

Verified Support

Hi Ansh,

We were unable to locate the transaction ID provided by you. Kindly drop us a mail to [email protected] with the bank account statement showing the debit so that we can help you track the transaction.

Regards,
Razorpay

AkshayBhanawala

from Surat, Gujarat

Aug 26, 2018

Transaction ID: [protected]
Booking Status : Pending From Bank End
Money is debited from bank. Help Me Out Please..

Razorpay Customer Care's response, Oct 10, 2018

Verified Support

Hi,

We checked the transaction id: 100001413331971 and see that the refund was successfully processed on 31st Aug, 2018. Since you have not received a credit yet, we would advice you to contact your issuing bank and file a dispute/chargeback against the transactions.

Regards,
Team Razorpay

maniyar anwar

from Mumbai, Maharashtra

Sep 5, 2018

Pending bank end message show give me fast reply I lost seat

Razorpay Customer Care's response, Oct 10, 2018

Verified Support

Hi Anwar,

We checked the transaction ID: 100001426742516 and confirm that this particular txn has not gone through our gateway. We request you to reach out to the respective gateway provider and have this checked.

Regards,
Team Razorpay

Shahariar Rabby

Sep 5, 2018

I have the similar issue can you give me some help about how much time it will take and what the status?

Razorpay Customer Care's response, Oct 10, 2018

Verified Support

Hi Shahariar,

We checked the transaction id: 100001423028279 and see that this particular txn has not gone through our gateway. We request you to reach out to the respective payment gateway provider and have this checked.

Regards,
Team Razorpay

Anuj Lachyan

from Pune, Maharashtra

Sep 30, 2018

Dear,
Ticket amount 265/- Rs. debited from through razorpay to Googlepay app SBI account but ticket was not booked. Irtc web site shows pending from bank . I asked to bank but they said debited amount Please see following screen shots. please give refund . Please find attached screen shots. Contact. [protected]
Thank you...

Anuj Lachyan's reply, Sep 30, 2018

Your customers service is very slow no reply to customer

Razorpay Customer Care's response, Oct 10, 2018

Verified Support

Hi Anuj,

The refund for this particular txn is successfully processed at our end, we have updated you on the mail with ref: 269330. Please write to us on the same mail for any further queries and we shall get back to you at the earliest.

Thanks and regards
Razorpay

andugula midhil

from Kakinada, Andhra Pradesh

Oct 1, 2018

Sir it shows pending at bank but money is deduced from phonepay how can I get refund sir please tell me

Razorpay Customer Care's response, Oct 10, 2018

Verified Support

Hi Midhil,

We checked the transaction id: 100001462836802 and see that this particular txn has not gone through our gateway. We request you to reach out to the respective gateway provider and have this checked.

Regards,
Team Razorpay

ssachinshar

from New Delhi, Delhi

Oct 3, 2018

Hello Sir, I was booking a ticket directly from irctc website but money got deducted as I got the message on mobile and transaction status is showing pending from bank end. Don't know what to do. Please help.
Booking ID- [protected]
Booking Date- 3 Oct, 2018 (From KSR Bengaluru to Mysuru Jn.)
Boarding Date- 4 Nov, 2018 (Train- 12007/Shatabdi Exp.)

Razorpay Customer Care's response, Oct 9, 2018

Verified Support

Hi Sachin,

We checked the transaction id: 100001465768324 and see that this particular txn has not gone through our gateway. We request you to reach out to the respective payment gateway and have this checked.

Regards,
Team Razorpay

Shashank Rocks

from Dehra Dun, Uttarakhand

Oct 17, 2018

I tried to book my train ticket payment has been debited but still showing payment pending from your bank end.
Kindly do the needfull...
Transaction ID- [protected]
Date - 21/Oct/2018

Razorpay Customer Care's response, Oct 31, 2018

Verified Support

Hi Shashank,

A refund has been successfully processed for txn ID: 100001487054510 on 22nd Oct, 2018.
You can also trace the status of your refund here: https://razorpay.com/support/#request
For further details please write to us over: https://razorpay.com/support/#request. We will be glad to assist you.

Thanks and Regards,
Team Razorpay

Khalid Latif

from Bengaluru, Karnataka

Nov 18, 2018

Hi I was booking Tatkal ticket my money is debited from the bank but ticket is not booked. My look into this issue asap.screenshot is attached.

Razorpay Customer Care's response, Dec 13, 2018

Verified Support

Hi,

We had this checked and see that a refund: rfnd_BPEQXKiSVoU1P7 for the transaction ID 100001535940935 was successfully processed on: 23rd Nov, 2018.While refunds are instant from our end, it may take 7-10 working days from the banks end [Does not include bank holidays] for the amount to get credited. You may also check the status of the refund on https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

Khalid Latif

from Bengaluru, Karnataka

Nov 18, 2018

Hi I was booking Tatkal ticket my money is debited from the bank but ticket is not booked. My look into this issue asap.

dheerajgautam

from Noida, Uttar Pradesh

Dec 4, 2018

Razorpay Customer Care's response, Dec 4, 2018

Verified Support

Hi Dheeraj,

Kindly share the transaction details at https://razorpay.com/support/#request and we will assist you on the same at the earliest.

Best Regards
Team Razorpay

cadeebha

from Haridwar, Uttarakhand

Dec 12, 2018

HI.
Train No./Name: 14120 / DDN KGM EXPRESS
Reservation ID: [protected]
Booking transaction ID: [protected]

Transaction Status: Pending From Bank End

Ticket Charge: 1250/-
Bank Name: Razorpay

Please confirm

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi,

We had this checked and see that a refund: rfnd_BYiFubMTRXuNzb for the transaction ID 100001575415063 was successfully processed on: 17th Dec, 2018.While refunds are instant from our end, it may take 7-10 working days from the banks end [Does not include bank holidays] for the amount to get credited. You can check the status of the refund on https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

meenadp

from Mumbai, Maharashtra

Dec 22, 2018

I tried to book my train ticket on 21.12.2018 and payment has been debited but still showing Transaction Status "pending from bank end".

Kindly do the needful.

Booking transaction ID Transaction Status
[protected] Pending From Bank End

Razorpay Customer Care's response, Dec 28, 2018

Verified Support

Hey Meena,

We checked our logs and could not find any transaction with the ID 100001589534334. Please send across your transaction details along with a screenshot of your bank statement to https://razorpay.com/support/#request and we will check this for you.

Thanks & Regards,
Team Razorpay

Vignesh Sriram

from Ernakulam, Kerala

Jan 5, 2019

I need to Know my status soon

Razorpay Customer Care's response, Jan 9, 2019

Verified Support

Hi Vignesh,

We were unable to track the transaction with the transaction ID: 100001614949753. Please write to us at: https://razorpay.com/support/#request with additional transaction details. You can also share a copy of your bank statement with us and we will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

Chelikani Sandeep

from Amalapuram, Andhra Pradesh

Jan 24, 2019

Booking transaction IDTransaction Status
[protected]Pending From Bank End
Tuesday12Mar 2019Pending From Bank End
PNR Number : Reservation ID: [protected]
Train No./Name: 18463 / PRASANTHI EXPTicket Type: E-ticket
From: CHIPURUPALLE (CPP)12 Mar 2019 To: BENGALURU CANT (BNC)13 Mar 2019 00:00 Hrs
Booking Date: 24 Jan 2019Vikalp Status: No
Boarding Station: CHIPURUPALLE (CPP)Date of Boarding: 12 Mar 2019 00:00 Hrs
Quota: GENERALClass: 3A
Ticket Charge: 1390.0Service Charge: 0.0
Bank Name: HDFC Bank

Rajkumar Pinninti

from Mumbai, Maharashtra

Jul 12, 2019

I have booked a ticket today 12 jul 2019 in IRCTC website Ticket amount 120.49/- Rs. debited from through from phonepe to razorpay.phonepe transaction id : HDFBD8D5471B58C4E1689F60EAB96B3906F The amount was deducted but ticket not booked. Irtc web site shows ticket not booked.
Transaction id : [protected] please give refund . Please find attached screen shots.
Thank you...

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Sir
Today early morning i tried to book the ticket using irctc app. I paid the money using razorpay upi. My money was debited but the ticket is not booked. So i again booked the ticket. Finally my money was cut 2 times (1timeextra). Iam attaching the screen shot of transactions. Please verify and return the extra amount as early as possible.

Thank you

Jun 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Razorpay Customer Care's response Hi,

We checked the UPI ID's :[protected] and[protected] and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days.

Thanks and Regards,
Team Razorpay

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Address: Pune, Maharashtra

Tickets on irctc tickets were made on 23rd april but failed but i have not received the refund amount. Although it was going to be refunded within 6 to 7 days, it was not done yet

Irctc transaction id [protected], an amount of rs. 2100.0
Date of cancellation of e-ticket/date of failure of e-ticket booking:23-apr-2018
Refund processing date:24-apr-2018
Refund amount:2100.0
Refund reference no:rfnd_a30oa1p7ts4sst

Jun 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 07, 2018

K GOBINATHAN's response I'm irctc ticket booked bud not booking my
account is my amount debit please my amount is refund

May 07, 2018

K GOBINATHAN's response Please sir refund my amount Rs 850 is

Verified Support

May 10, 2018

Razorpay Customer Care's response Hey Avil,

We checked the transaction ID [protected] and see that this is a failed transaction. If there has been a debit and you haven't received the credit for this, kindly contact your issuing bank and file a chargeback for the same. For any further assistance regarding the same, kindly drop us a mail to [protected]@razorpay.com, we would be glad to help.

Thanks and regards,
Team Razorpay

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K GOBINATHAN

from Mavelikara, Kerala

May 9, 2018

Dear sir,
I'm gopinathan i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference

Razorpay Customer Care's response, May 10, 2018

Verified Support

Hi Gopinath,

A refund for the txn ID 100001240863409 has been successfully processed from our end on April 24, 2018. For any further assistance regarding the same, kindly drop us a mail to [email protected], we will be happy to assist.

Thanks and regards,
Team Razorpay

Gajendra Tyagi

from Hyderabad, Telangana

May 9, 2018

My irctc payment using bhim app (Razorpay payment gateway) got failed on 24th April 2018, amount debited from bank but not received refunded after 7 days to my account. As per irctc, they have not received payment for this transaction.

An email has been already sent to [protected]@razorpay.com with attached screen shot including Transaction ID.

Razorpay Customer Care's response, May 11, 2018

Verified Support

Hi Gajendra,

A refund for the txn ID 100001243131077 has been successfully processed from our end on May 3, 2018. And we have update the details over the mail with the ref. 187574 Kindly check and follow the same mail thread for further assistance.

Thanks and regards,
Team Razorpay

bhagaban reddy

from Kolkata, West Bengal

May 11, 2018

Inbox
Write
Booking Failed on IRCTC
[protected]@irctc.co.in
Fri, 11 May 2018 11:08:13 GMT+0530
An amount of Rs 725.0 deducted against IRCTC Txn ID [protected] on 11-May-2018 will be refunded as your ticket could not be booked / service not rendered.
Reply
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Razorpay Customer Care's response, May 14, 2018

Verified Support

Hi Bhagaban,

A refund of â‚¹ 738.05 for the transaction ID 100001264690851 has been successfully processed from our end on May 14, 2018.
We have updated you the details over the mail with the reference number 192339, please follow the same mail thread for further details.

Thanks and Regards,
Team Razorpay

abhi89sang

from Patharia, Madhya Pradesh

May 11, 2018

Ihave made payment of rs 5565 through irctc id sangwanab on 10/05/2018 to [protected]@hdfcbank for IRCTC Mobile. the payment has been deducted from my account but the ticket was not booked
UPI Ref No[protected]
Please do something as soon as possible

Razorpay Customer Care's response, May 14, 2018

Verified Support

Hi Abhishek,

We checked the transaction with the UPI reference number - 813111610151 and see that it is a unsuccessful transaction. And we have updated you over the mail with ticket ref 191741. Please check the mail thread for further details and feel free to write back on the same mail thread we will be glad to help.

Thanks and Regards,
Team Razorpay

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Website: razorpay.com

Dear sir,
I am asit i have paymented in app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Google id cicagmcfzddoea
Upi transaction id [[protected]]

Plz sir check the mistake and refund my amount to the bank. And refund the money as soon as possible.

Thank you sir
Your faithfully
Asit khan

Jun 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Razorpay Customer Care's response Hey Asit,

we checked the transaction for the UPI reference[protected] and see that this is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com.

Regards,
Team Razorpay

May 10, 2018

Updated by Asitkhan But sir here is a proof that funds have been debited from my account.

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I cancelled a ticket on IRCTC with cancellation transaction ID [protected] and Refund ID [protected] amounting to Rs 485 on 22 April 2018. It has been more than 12 days and the refund hasn't been credited into my account. The status is showing refund is complete.
Please complete this refund as soon as possible.
Regards
Aviral

Jun 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Razorpay Customer Care's response Hey Aviral,

Please drop us a mail to [protected]@razorpay.com with the transaction ID, we will have it checked and update you with the transaction details.

Regards
Team Razorpay

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Website: IRCTC mobile app

Hi razorpay, I have done an IRCTC ticket booking transaction on 21april, 2018.payment option is debit card.i have done it from sbi debit card.the amount of rupees 2030 is deducted from my account but ticket was not booked.shows the message transaction failed.transaction id is [protected].i didn't get my refund till now.its above the 15 days limited time.kindly help me in this.thanx. regards Amit Sharma.

Jun 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Razorpay Customer Care's response Hi Amit,

A refund for the txn ID [protected] has been successfully processed from our end on April 26, 2018. For any further assistance regarding the same, kindly drop us a mail to [protected]@razorpay.com, we will be happy to assist.

Thanks and regards,
Team Razorpay

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Hello,
My transaction through razorpay for booking a ticket on IRCTC failed but the amount has not been refunded yet.

IRCTC transaction ID: [protected]
Date of booking:[protected]

It has been 12 days already. Please solve this problem as soon as possible. Why is the problem with Razorpay always. I can see many complaints against Razorpay at this site.

Waiting for your reply

Regards
Dr. Irshad

Jun 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Razorpay Customer Care's response Hi Irshad,

We see that the refund for transaction ID [protected] has been successfully processed on April 26 and the same has been updated over mail with ref. number 186728. Please check and do feel free to write back to us on the same mail thread for further queries.

Thanks and Regards,
Team Razorpay

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Address: Surat, Gujarat, 394210

Website: forwww.buybeyods.com

Hello i m from surat i just request u to send me some detail for d order which i hve placed n fr it i already made payment on saturday i hve just ordered a lehenga choli n i also made payment for it but i m not geeting any contact no. Or any detail to track my order so plz help to tracking order n also give me dispatch detail on my gmail id i. E. [protected]@gmail.com

Jun 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Nilam,

We have updated you regarding the status of the payment `pay_A7K7OTJT9qR5vG` over mail with the reference number 189180. Please follow the same mail thread for further updates.

Regards,
Team Razorpay

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Address: East Singhbhum, Jharkhand, 831015

Sir
I was booking a ticket through the bhim app for a booking a flight. So after i requested for transaction for and it showed in the bhim app but after the it sucessfully got detected the required amount it did not got approved in the irctc site which led the status of the ticket saying that the ticket is not booked but the amount got detected from the bhim app through the razorpay gateway.
I tried to contact the razor pay but no one responded.
The detail below is the transaction detail.
Transaction id:[protected]
Date: 6 may 2018
Time: 08.29.40
Remarks: irctc services
Sir please help.
Also i have attached the screen shot of the transaction receipt generated and also the status of the ticket.

Jun 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Shubham,

We have received your mail in regards to UPI transaction[protected] and have updated you with the details on the mail with the reference number 180203. Kindly check and follow the same mail thread for further assistance.

Thanks and Regards,
Team Razorpay

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Dharmendra Mani Varma

from Bengaluru, Karnataka

May 7, 2018

Transaction id [protected] and [protected]
both failed but didn't receive any refund payment date 27/04/2018

please do the needful as it has been 3 days now but didn't received any refund

Razorpay Customer Care's response, May 11, 2018

Verified Support

Hi Dharmendra,

We are unable to track the txn `10001246827462`.
However we see that the txn id 100001246781598 is failed payment as your issuing bank has not sent us a successful callback message on the transaction. As such the payment is not credited to us. Kindly drop us a mail to [email protected] for further queries regarding this.

Regards,
Team Razorpay

Pinku kr gupta

from Chennai, Tamil Nadu

May 7, 2018

My name is Sumeet Sinha. I am ordered a Pizza from Pizza Hut via Airtel money Wallet using razorpay gateway. I got an email from razorpay that your Payment is Successful.Payment Id: pay_A4xy97c5o0cUSJ. I didn't get the confirmation from Pizza Hut. Please refund my money.

Razorpay Customer Care's response, May 11, 2018

Verified Support

Hi Sumeet,

We have responded to your query over the mail with reference number 192233. Kindly check the mail and revert back on the same thread for further details.

Regards,
Team Razorpay

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Address: 534425

Hi,

Yesterday, i booked a ticket from using razor pay via upi but ticket didn't get ooked but money was deducted from my bank account.
The money was deducted from my account but ticket is not booked and also not listed in the refund list of arctic showing payment not settled, but my money was deducted from bank. Please refund my money.

My email id is chaitanyasai. [protected]@gmail.com.

Please solve my issue soon. I

Jun 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Chaitnyasai,

We checked the transaction made on May 5, 2018 towards IRCTC and have updated you over the mail with the reference number 189452. Kindly check and follow the mail thread for further details.

Regards,
Team Razorpay

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Address: Jabalpur, Madhya Pradesh, 482004

Hi,
I am ajay singh patel.
I was booking train ticket in irctc rail connect app via razorpay payment mode.
Amount has been deducted but ticket is not booked.
App showing no response from razorpay bank.
Because of your bank has not responded ticket is not booked but amount is deducted from my account.
So please refund my amount asap.
Transaction i'd is -[protected]

Please find the attachment below.

Jun 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 02, 2018

Ramnagina's response Transaction ID[protected]
Send transaction id [protected]
Date 24 April 2018
Amount 445+445 please refund

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Ajay,

We checked the transaction with reference number [protected] and see that it is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit within 10 working days. Kindly drop us a mail on [protected]@razorpay.com for further details regarding the same.

Thanks and Regards,
Team Razorpay

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Kiran Gaware

from Pune, Maharashtra

May 7, 2018

I have booked ticket by using razorpay by my debit card, but ticket wasn't booked and refund not got yet, it's almost about 14 days.

Ramnagina

from Noida, Uttar Pradesh

May 7, 2018

First Transaction ID[protected]
Send transaction id [protected]
Date 24 April 2018
Amount 445+445 please refund

Razorpay Customer Care's response, May 11, 2018

Verified Support

Hi Ramnagina,

We have received your mail in regards to the txns with UPI reference 811412311889 and 81141297024, and updated you with the txn details over the mail with ref: 186104. Kindly check and do write back to us on the same mail thread for any further assistance, we will be happy to help.

Thanks and Regards,
Team Razorpay

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