Razorpay Complaints & Reviews

Address: Shajapur, Madhya Pradesh, 465001

Website: Razorpay payment gateway

Hey i booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap. Irctc has refunded money to razorpay but they didn't refund me yet. Please do refund my money as soon as possible please.
Thank you.

Jun 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 13, 2018

Updated by Suryadutt Dubey Hey i am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available.
When i saw irctc site u already refund amount to my account but still not refund in my account.
Please do something about it.

Please revert asap.

Thank-you

Verified Support

May 14, 2018

Razorpay Customer Care's response Hi Suryadutt,

We checked the transaction ID [protected] and see that it is an unsuccessful transaction, we have updated the details over the mail with ticket ref. 192846 . Please check the mail thread for further details.

Thanks and Regards,
Team Razorpay

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Address: 494336

Dear sir,
I'm Chetan sahu i have paymented in BHIM app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Chetan sahu

Jun 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Razorpay Customer Care's response Hi Chetan,

A refund for the UPI reference number[protected] of â‚¹ 675.00 has been successfully processed from our end on May 13th 2018. For further details, please feel free to write to us at [protected]@razorpay.com.

Thanks and Regards,
Team Razorpay

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I tried to book my ticket in irctc app but transaction is failed and money is deducted in BHIM app showing Razor pay status approved. And not get my money back into my BHIM account. The amount deducted in my account is 1305 rupees and bank is not responding for this issue. So please see this and kindly refund my money to my BHIM upi account. And I contact bank there is no response.

Razorpay customer support has been notified about the posted complaint.

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Hi,
I tried booking tatkal ticket on the morning of 11th may, 2018 on irctc & made upi payment from bhim mobile application through razorpay but the money got deducted from my bank a/c without success. Thus, i request you to revert back the amount as soon as possible.

Upi transaction id:[protected]

*i'm also attaching the screenshot of payment made.*

Jun 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Razorpay Customer Care's response ```Hi Maitrey,

We checked the UPI reference number[protected] and see that this is an unsuccessful transactions. Feel free to drop a mail on [protected]@razorpay.com for further details.

Best Regards,
Team Razorpay```

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A

ANkit1314

from Bhopal, Madhya Pradesh

May 11, 2018

I book raiways ticket pay through razorpay
At time of booking my ticket is in waiting list so i cancel the ticket but my payment not refund after 6 day that is i book ticket 2nd may 2018
Today 9th may 2018 but refund is not generated please privide help

Reply

Razorpay Customer Care's response, May 14, 2018

Verified Support

Hi Ankit,

We checked the UPI reference number `813110532386` and see that it is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days.

Thanks and Regards,
Team Razorpay

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Hi,

Booked Ticket on IRCTC using Razor pay amount debited INR 4200 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to sya anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Messagew recived...

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28 Comments

Sir
Today early morning i tried to book the ticket using irctc app. I paid the money using razorpay upi. My money was debited but the ticket is not booked. So i again booked the ticket. Finally my money was cut 2 times (1timeextra). Iam attaching the screen shot of transactions. Please verify and return the extra amount as early as possible.

Thank you

Jun 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Razorpay Customer Care's response Hi,

We checked the UPI ID's :[protected] and[protected] and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days.

Thanks and Regards,
Team Razorpay

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Address: Pune, Maharashtra

Tickets on irctc tickets were made on 23rd april but failed but i have not received the refund amount. Although it was going to be refunded within 6 to 7 days, it was not done yet

Irctc transaction id [protected], an amount of rs. 2100.0
Date of cancellation of e-ticket/date of failure of e-ticket booking:23-apr-2018
Refund processing date:24-apr-2018
Refund amount:2100.0
Refund reference no:rfnd_a30oa1p7ts4sst

Jun 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 07, 2018

K GOBINATHAN's response I'm irctc ticket booked bud not booking my
account is my amount debit please my amount is refund

May 07, 2018

K GOBINATHAN's response Please sir refund my amount Rs 850 is

Verified Support

May 10, 2018

Razorpay Customer Care's response Hey Avil,

We checked the transaction ID [protected] and see that this is a failed transaction. If there has been a debit and you haven't received the credit for this, kindly contact your issuing bank and file a chargeback for the same. For any further assistance regarding the same, kindly drop us a mail to [protected]@razorpay.com, we would be glad to help.

Thanks and regards,
Team Razorpay

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K

K GOBINATHAN

from Mavelikara, Kerala

May 9, 2018

Dear sir,
I'm gopinathan i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference

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Razorpay Customer Care's response, May 10, 2018

Verified Support

Hi Gopinath,

A refund for the txn ID 100001240863409 has been successfully processed from our end on April 24, 2018. For any further assistance regarding the same, kindly drop us a mail to [email protected], we will be happy to assist.

Thanks and regards,
Team Razorpay

G

Gajendra Tyagi

from Hyderabad, Telangana

May 9, 2018

My irctc payment using bhim app (Razorpay payment gateway) got failed on 24th April 2018, amount debited from bank but not received refunded after 7 days to my account. As per irctc, they have not received payment for this transaction.

An email has been already sent to [protected]@razorpay.com with attached screen shot including Transaction ID.

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Razorpay Customer Care's response, May 11, 2018

Verified Support

Hi Gajendra,

A refund for the txn ID 100001243131077 has been successfully processed from our end on May 3, 2018. And we have update the details over the mail with the ref. 187574 Kindly check and follow the same mail thread for further assistance.

Thanks and regards,
Team Razorpay

B

bhagaban reddy

from Kolkata, West Bengal

May 11, 2018

Inbox
Write
Booking Failed on IRCTC
[protected]@irctc.co.in
Fri, 11 May 2018 11:08:13 GMT+0530
An amount of Rs 725.0 deducted against IRCTC Txn ID [protected] on 11-May-2018 will be refunded as your ticket could not be booked / service not rendered.
Reply
Reply all
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Razorpay Customer Care's response, May 14, 2018

Verified Support

Hi Bhagaban,

A refund of â‚¹ 738.05 for the transaction ID 100001264690851 has been successfully processed from our end on May 14, 2018.
We have updated you the details over the mail with the reference number 192339, please follow the same mail thread for further details.

Thanks and Regards,
Team Razorpay

A

abhi89sang

from Patharia, Madhya Pradesh

May 11, 2018

Ihave made payment of rs 5565 through irctc id sangwanab on 10/05/2018 to [protected]@hdfcbank for IRCTC Mobile. the payment has been deducted from my account but the ticket was not booked
UPI Ref No[protected]
Please do something as soon as possible

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Razorpay Customer Care's response, May 14, 2018

Verified Support

Hi Abhishek,

We checked the transaction with the UPI reference number - 813111610151 and see that it is a unsuccessful transaction. And we have updated you over the mail with ticket ref 191741. Please check the mail thread for further details and feel free to write back on the same mail thread we will be glad to help.

Thanks and Regards,
Team Razorpay

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Website: razorpay.com

Dear sir,
I am asit i have paymented in app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Google id cicagmcfzddoea
Upi transaction id [[protected]]

Plz sir check the mistake and refund my amount to the bank. And refund the money as soon as possible.

Thank you sir
Your faithfully
Asit khan

Jun 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Razorpay Customer Care's response Hey Asit,

we checked the transaction for the UPI reference[protected] and see that this is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com.

Regards,
Team Razorpay

May 10, 2018

Updated by Asitkhan But sir here is a proof that funds have been debited from my account.

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I cancelled a ticket on IRCTC with cancellation transaction ID [protected] and Refund ID [protected] amounting to Rs 485 on 22 April 2018. It has been more than 12 days and the refund hasn't been credited into my account. The status is showing refund is complete.
Please complete this refund as soon as possible.
Regards
Aviral

Jun 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Razorpay Customer Care's response Hey Aviral,

Please drop us a mail to [protected]@razorpay.com with the transaction ID, we will have it checked and update you with the transaction details.

Regards
Team Razorpay

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Address: 394101

Website: Razorpay

Hello sir

I suffering since 15days about refund amount of irctc tickit cancel.

I booked tickit in IRCTC by razorpay.

IRCTC refunded in razorrpay bank.

But after that 7-8 working day still I can't receive my money in my bank account.

U say that payment refunded in bank.

Bank says me give the proof of razorpay..

What will I do.???
br...

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Website: IRCTC mobile app

Hi razorpay, I have done an IRCTC ticket booking transaction on 21april, 2018.payment option is debit card.i have done it from sbi debit card.the amount of rupees 2030 is deducted from my account but ticket was not booked.shows the message transaction failed.transaction id is [protected].i didn't get my refund till now.its above the 15 days limited time.kindly help me in this.thanx. regards Amit Sharma.

Jun 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Razorpay Customer Care's response Hi Amit,

A refund for the txn ID [protected] has been successfully processed from our end on April 26, 2018. For any further assistance regarding the same, kindly drop us a mail to [protected]@razorpay.com, we will be happy to assist.

Thanks and regards,
Team Razorpay

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Hello,
My transaction through razorpay for booking a ticket on IRCTC failed but the amount has not been refunded yet.

IRCTC transaction ID: [protected]
Date of booking:[protected]

It has been 12 days already. Please solve this problem as soon as possible. Why is the problem with Razorpay always. I can see many complaints against Razorpay at this site.

Waiting for your reply

Regards
Dr. Irshad

Jun 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Razorpay Customer Care's response Hi Irshad,

We see that the refund for transaction ID [protected] has been successfully processed on April 26 and the same has been updated over mail with ref. number 186728. Please check and do feel free to write back to us on the same mail thread for further queries.

Thanks and Regards,
Team Razorpay

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Address: Surat, Gujarat, 394210

Website: forwww.buybeyods.com

Hello i m from surat i just request u to send me some detail for d order which i hve placed n fr it i already made payment on saturday i hve just ordered a lehenga choli n i also made payment for it but i m not geeting any contact no. Or any detail to track my order so plz help to tracking order n also give me dispatch detail on my gmail id i. E. [protected]@gmail.com

Jun 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Nilam,

We have updated you regarding the status of the payment `pay_A7K7OTJT9qR5vG` over mail with the reference number 189180. Please follow the same mail thread for further updates.

Regards,
Team Razorpay

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Address: East Singhbhum, Jharkhand, 831015

Sir
I was booking a ticket through the bhim app for a booking a flight. So after i requested for transaction for and it showed in the bhim app but after the it sucessfully got detected the required amount it did not got approved in the irctc site which led the status of the ticket saying that the ticket is not booked but the amount got detected from the bhim app through the razorpay gateway.
I tried to contact the razor pay but no one responded.
The detail below is the transaction detail.
Transaction id:[protected]
Date: 6 may 2018
Time: 08.29.40
Remarks: irctc services
Sir please help.
Also i have attached the screen shot of the transaction receipt generated and also the status of the ticket.

Jun 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Shubham,

We have received your mail in regards to UPI transaction[protected] and have updated you with the details on the mail with the reference number 180203. Kindly check and follow the same mail thread for further assistance.

Thanks and Regards,
Team Razorpay

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D

Dharmendra Mani Varma

from Bengaluru, Karnataka

May 7, 2018

Transaction id [protected] and [protected]
both failed but didn't receive any refund payment date 27/04/2018

please do the needful as it has been 3 days now but didn't received any refund

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Razorpay Customer Care's response, May 11, 2018

Verified Support

Hi Dharmendra,

We are unable to track the txn `10001246827462`.
However we see that the txn id 100001246781598 is failed payment as your issuing bank has not sent us a successful callback message on the transaction. As such the payment is not credited to us. Kindly drop us a mail to [email protected] for further queries regarding this.

Regards,
Team Razorpay

P

Pinku kr gupta

from Chennai, Tamil Nadu

May 7, 2018

My name is Sumeet Sinha. I am ordered a Pizza from Pizza Hut via Airtel money Wallet using razorpay gateway. I got an email from razorpay that your Payment is Successful.Payment Id: pay_A4xy97c5o0cUSJ. I didn't get the confirmation from Pizza Hut. Please refund my money.

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Razorpay Customer Care's response, May 11, 2018

Verified Support

Hi Sumeet,

We have responded to your query over the mail with reference number 192233. Kindly check the mail and revert back on the same thread for further details.

Regards,
Team Razorpay

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Address: 534425

Hi,

Yesterday, i booked a ticket from using razor pay via upi but ticket didn't get ooked but money was deducted from my bank account.
The money was deducted from my account but ticket is not booked and also not listed in the refund list of arctic showing payment not settled, but my money was deducted from bank. Please refund my money.

My email id is chaitanyasai. [protected]@gmail.com.

Please solve my issue soon. I

Jun 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Chaitnyasai,

We checked the transaction made on May 5, 2018 towards IRCTC and have updated you over the mail with the reference number 189452. Kindly check and follow the mail thread for further details.

Regards,
Team Razorpay

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Address: Jabalpur, Madhya Pradesh, 482004

Hi,
I am ajay singh patel.
I was booking train ticket in irctc rail connect app via razorpay payment mode.
Amount has been deducted but ticket is not booked.
App showing no response from razorpay bank.
Because of your bank has not responded ticket is not booked but amount is deducted from my account.
So please refund my amount asap.
Transaction i'd is -[protected]

Please find the attachment below.

Jun 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 02, 2018

Ramnagina's response Transaction ID[protected]
Send transaction id [protected]
Date 24 April 2018
Amount 445+445 please refund

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Ajay,

We checked the transaction with reference number [protected] and see that it is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit within 10 working days. Kindly drop us a mail on [protected]@razorpay.com for further details regarding the same.

Thanks and Regards,
Team Razorpay

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K

Kiran Gaware

from Pune, Maharashtra

May 7, 2018

I have booked ticket by using razorpay by my debit card, but ticket wasn't booked and refund not got yet, it's almost about 14 days.

Reply

R

Ramnagina

from Noida, Uttar Pradesh

May 7, 2018

First Transaction ID[protected]
Send transaction id [protected]
Date 24 April 2018
Amount 445+445 please refund

Reply

Razorpay Customer Care's response, May 11, 2018

Verified Support

Hi Ramnagina,

We have received your mail in regards to the txns with UPI reference 811412311889 and 81141297024, and updated you with the txn details over the mail with ref: 186104. Kindly check and do write back to us on the same mail thread for any further assistance, we will be happy to help.

Thanks and Regards,
Team Razorpay

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Hi,
Booked ticket through irctc using razorpay on dt 3.3.18.
Cancelled on 10.4.18.
Refund genarated on 11.4.18.
But refund not credited in account till date (As shown in sbi bank statement)

All supporting documents enclosed ie. Transaction ids forwarded from irctc, booking ticket details, cancellation ticket details, bank statement, statement of ministry of railways via twitter

Thank you,
Shreedutt

Jun 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Shreedutt,

We have updated you in regards to the refund of this transaction over the mail with the reference number 189187. Kindly check and follow the mail thread for further updates.

Regards,
Team Razorpay

May 08, 2018

Updated by Shreedutt No such mail I got.

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D

Dharmendra Mani Varma

from Bengaluru, Karnataka

May 7, 2018

Transaction id [protected] and [protected]
both failed but didn't receive any refund payment date 27/04/2018

Reply

B

Biku Pradhan

from Adilabad, Telangana

May 7, 2018

I booked my ticket for tatkal.., it goes into tatkal waiting list n after that it got cancelled on 24th of april, when i get my refund to my bank ??? my transaction id is [protected]

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I had booked a train ticket through irctc app amount of rs 290 on 26/04/2018 and made the payment through upi app of freecharge to razorpay acount but my transaction not conformed and amount deducted.
So, please arrange for reversal of the amount of 290/- which have been deducted by upi app of razorpay of irctc transaction id:-[protected]
On 26/04/2018.
Upi transaction id:[protected] on 26/04/2018, 05:05 pm
Order id:-hdfaa34fc283ae84849ba7b0de820767

Jun 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 06, 2018

Updated by Bakeswar55 This is to inform you with pleasure that my amount of 290/- had been reversed one day before my complain.
So, you are requestd please revoke my complain.

Verified Support

May 08, 2018

Razorpay Customer Care's response Hi Bakeswar,

We checked the transaction id [protected] with the UPI reference[protected] and see that a refund has been successfully processed on May 1st 2018. For further details you could drop a mail on [protected]@razorpay.com, we will be happy to help.

Thanks and Regards,
Team Razorpay

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Address: Ranchi, Jharkhand, 834002

Website: IRCTC CONECT

Hey i am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available. When i saw irctc site u already refund amount to my account but still not refund in my account. Please revert asap.
Transaction details-
Amount - 355
Upi/[protected]@/[protected]/irctc mobil.

Jun 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 05, 2018

Updated by Prawin Singh reply me urjent..

Verified Support

May 07, 2018

Razorpay Customer Care's response Hey Prawin,

We checked the transaction for the UPI reference[protected] and see that this an unsuccessful transaction. If the funds have been debited from your account, please drop us a mail on [protected]@razorpay.com and we will update you on the same.

Thanks and regards
Team Razorpay

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Address: Thane, Maharashtra, 401105

Website: razorpay.com

I have done below mentioned cancellation of tickets through irctc portal :

1. Transaction id : [protected]
Transaction date : 15-apr-2018

2. Transaction id : [protected]
Transaction date : 15-apr-2018

Since payment was made through razorpay while booking, irctc refunded the amount through same channel.

But i have not received the refund amount in my bank account.

Jun 9, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Razorpay Customer Care's response Hey Sandeep,

We checked the transactions [protected] and [protected] and we have updated you with the details over the mail thread with reference number 188990. Kindly check and feel free to write back on the same for any further queries.

Thanks and regards
Team Razorpay

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