RBL Bank Complaints & Reviews

I, Prabhakar Mishra, had account with RBL bank they charged me extra amount earlier which was 3700 in July 2021 was just for card there was nothing of my expenditure. After that I requested them to close my account which they didn't do, again in April 22 I received a message from them that they have closed my account but they didn't do. Now they are calling again and again asking for money which I have not spend, I m asking them to show any transaction which I have done, but ofcourse they can't as I have never used their card once

I had raised a request to close my card on 25th September 2021, they asked me to clear the outstanding to colse the card so i paid all the outstanding immediately, after 1 year they are saying that only the card has been closed and not the emi, i wanted to close the entire account, why will i only close the card, it can be done through application as well. Now they are asking me to pay another 9000 to close the card

4th May I purchased an Air-Conditioner from the Amazon portal and paid through RBL Credit Card by selecting 3 months installments. This month I received the last statement and I was cross-checking the amount to be paid & actually paid and observed the discrepancy so tried to connect with the Customer Support Team to understand. Instead of solving the problem, All I face is BLAME-GAME. RBL CS team throwing everything on Amazon merchant and Amazon CS throwing everything on RBL Bank.

Tired of this, I need a proper elaboration on this issue. I hope you take it a bit seriously and explain it to me properly. I had attached all the necessary images related to billing.

When I purchased it from Amazon, I was seeing a total of ₹36, 936.83 (With the deduction of No Cost EMI Discount - ₹803.17) however when I summarise 3 EMIs Installment amounts (₹12, 579.99 + ₹12, 579.99 + ₹12, 580.02), I got ₹37, 740 which was ₹803.17 higher than What I have seen Total on Amazon.

My purchase had come with A No Cost EMI Discount then Why am I seeing a difference of ₹803.17?

I have made RBL Credit card payment from RBL My Card App on 25-July-2022.
I have selected net banking(SBI) and made payment of Rs. 12, 998.52
Amount has been deducted from SBI account and nothing is reflecting in RBL
Name :- Nagesh G
Rbl cc end no. :[protected]
Register contact no.:- [protected]

I am having an RBL Super card. First when promoter called me the he said that no any charges will be taken for one year. And when i used the card for first time then bank charged membership charge and other service charges of approx rs.1200. And also activated two insurance plans and charged rs. 532 and rs .63 for that . When i called in CUSTOMER care and said to cancel then they said that we have generated the request it will be closed from next month and charges which have overcharged will be reversed in next month bill. I talked finally once again on 8th April with executive arvind rai he clearly told me that your insurance plans are cancelled and your charges will be refunded in next month. And no any overcharges will be taken from next month. But again in next moth they charged for that ### insurance plan . And again i called in CUSTOMER care on 24th april and talked with senior executive Mr . vikram Singh then he clearly said me that yes we will validate the call and do as per said. And will revert you back in next 3-4 days.but still there is no ans. After that i tweeted on twitter and tagged to rbl bank then one executive called me from social media and said me to mail these all matter on [protected]@rblbank.com
I did as they said but still there is no any reply from that departmemt. Its 5th month now and every month i call in CUSTOMER care and till now i have mailed lots of time on [protected]@rblbank.com
They only reply that its not possible to close the insurance plans and cant revrse any of the charges.
I do it every month but nobody is ready to help or provide proper resolution.
I mail and type everything which happened but at last they only say that it is not possible to close.
If it is not possible to close then why cant they are giving me the proof that i have activated that. And why they people are lying on the call why are giving wrong informations.
If it is not possible to close then why those executives Arvind and Vikram lied on the call . Is it my fault ? Why should i pay for it ? The persons who have lied on the call they should pay.
But still i m paying for that ### insurance plan, to protect my Cibil score. Please Please once validate my calls. And give me the proper resolution.

It was a last 3time which I have to pay extra money for my credit card payments. Usually I paid money on same date which was declared by bank but from the last three they had charged me a late fee charges.
I don't what was wrong with them and even though when I wanted to connect with them they just ignoring and they didn't answered my call. I don't know what's the issue. That's a really pathetic customer service.. Very unhappy
Worst service

Good mrng sir, please produce our Rbl credit card noc certificate as early as possible...

I am receiving credit card(CC no ending with **24) bills from past 2 months.
Now my due amount is above rupees 1800 with late fee.
The problem is i have not received the card in hand nor pin is generated.
tried to reach out the customer care no, but there no option to talk to customer care excctive to explain.
I am not finding solution for this issue. Please help

Dear Concern,

Your executive misguide me in repayment as he told me I have Paid Full amount as per discussion with him. I have been continuously following up with that person for the last 3 months but he is not responding now. He blocked my calls and whatsapp.
There were no mistakes from my side. I am attaching here a screenshot. If that person does not belong to your team, how did he settle my cash loan? Then, how can I come to know that the person is no longer authorized to deal on behalf of RBL. That's your internal policies issue. Why will I as a customer need to suffer?

Earlier I have Logged a Complaint Complain No is[protected]

Please take serious of This seriously. RBL is a Brand How Any Body Can Cheat with RBL Customers.

Regards
Sudhanshu
M-[protected]

On 13th July 2022 around 10:35pm I have used my HDFC bank ATM card on Govind puri extension Kalka ji of RBL ATM (ATM ID- RB217003) due to some technical issues it was not transacted but one person has initiated and replaced my card as I was in hurry so I have not checked at that time and he used my card and swipe INR 15000 from my account.

FIR has been lodged.

Kindly request you to please provide CCTV footage...

I have a BAJAJ RBL BANK credit card. since 2019 I am using it.last 2 months i didn't paid a credit card bill. I asked the agents for a settlement but they denied it. the recovery agents are calling nite 8'o clock to my mother's number and they are calling my superiors and asking to pay the credit card bill instead of me. I didn't give anyone's number as a surety.
and the recovery agents coming inside the home directly. shouting and scolding badly.
RBL BANK people's behavior is making me to commit suicide

I have a BAJAJ RBL BANK credit card. since 2019 I am using it.last 2 months i didn't paid a credit card bill. I asked the agents for a settlement but they denied it. the recovery agents are calling nite 8'o clock to my mother's number and they are calling my superiors and asking to pay the credit card bill instead of me. I didn't give anyone's number as a surety.
and the recovery agents coming inside the home directly. shouting and scolding badly.

These people have blocked my credit card since last 4 months without even taking my permission.
And now suddenly they have charged me around 1200 as a membership charges.
Initiall they didn’t mentioned anything about membership on my card but now they are charging again.
After compiling on twitter they said that they will cancel my card and waive of the membership fee.. but now they are denying it.. just because they blocked my card without asking me I was unable to use and suddenly after 4 months they sent a bill for 1178 approximate..
My registered number was [protected] but now my number is [protected] because that number is not in use

Service request number : 49460387

Fraud done by RBL Bank.
Credit Card No. [protected]. Card is bloked in 2020, but till date the RBL Bank is charging renewal fee from me without informing me. But I have paid the renewal fee because i don't want to affect my cibil but last time i have paid the full amount. But again i got message from RBL Bank that i have an outstanding of Rs.0.01. but this time i have not paid the amount and drop a mail to RBL Bank then they have informed me that card is blocked but we are charging as account is active and then i have asked for a refund with interest then they showed their inability to do the same. Kindly look into the matter.

Warm regards

Prashant Kumar
Manager
Smecc Bhagalpur
Bank of India

Dear Sir,

I am writing with this regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-7077. I recently received a bill of amount rupees 91190.65 /- I have paid minimum due 11600 this week.

This is to inform you that I can't pay this amount as my family has fallen under hard time in recent months & I have no job and not getting job for last 6 months. I have taken money from friends and relatives for surviving,
I can able to give 30% of my debts. If you are agree to settle on this amount, I will be clearing their dues within the next month in EMI.

Also please let me know the process of settlement.

I am sincerely obliged to you for your help and corporation. Thanks & Regards.
Umesh Chander, [protected].

Dear team, my rbl credit card payment i have done on 05/07/2022 whos reflected on 07/07/2022 of 3500/- and last i have paid 1944/- on 09/07/2022 but still date not reflecting in rbl app. Whose showing still pending and rbl customer care call coming due to pending showing. But i have paid. At a time of payment successful page seen blank and payment debit from my account. When payment hade failed payment reverse to same account but that also...

Hiii...am surinder yadav...the rbl bank give my credit case to other recovery company. They daily call me n use so much abusive words with my all family member seriously never expcted from this to rbl bank...what i do...even i talk toh him n say i want to settlement but they decrease only 2% on the total outstanding amount...please help me out for this problem...

I had received a call form sales executive of RBL bank providing me credit card with 1+1 movie offer and annual fees of Rs.500 starting from 2nd year. An executive approached me and took all the details for card. He also asked me to pay Rs.799 as refundable charges. Now when i am trying to contact the executive he is not picking up call. I have received a call from executive again and the new executive is denying all the benefits. Also i am being denied to get my refund.

date of incident: 8th July, 2022
Client Name : Viren dadhania
Client Number: [protected]
I hereby request a refund of money paid to the bank and intend to take legal action for my damages and mental harrasment.

Contact details of executives that approached for sale of Credit Card:
Bajaj Finserv- [protected]
Abhijit Shedge- [protected]

I am extremely compelled to write to you, my name is AJIT KUMAR PRADHAN holding a card which the last digit of 5941 I have been using your card since 2018, and have been paying dues regularly. But recently to new to financial crises due to covid-19 I had to lost my job. Despite serious financial distress leading to a great mental trauma I have been making the payment as that’s my duty however not an obligation under financial distress..., there are so many calls like I mention below and his name shows me MANORANJAN SWAIN and his PH-[protected]. he threatens me and my family and my colleagues and also misbehave my mother in my village. he threatens me that if I am not paid I will kill you, so why did he kill me here I am writing this for your reference I will take a suicide decision that is better for me, please consider this as taking necessary action. THE MOST IMPORTANT I LEND THE MONEY. WHY DID HE BLAME MY MOTHER IN FRONT OF 20-30 PEOPLE. WHAT IS THIS?

I have made RBL Credit card payment from RBL My Card App on 04-July-2022.
I have selected net banking(SBI) and made payment of 20, 000.
Amount has been deducted from SBI account and nothing is reflecting in RBL