RBL Bank workers started calling morning 8:02 a.m. to evening 7:30 p.m.
THIS IS HAPPENING FOR PAST TWO YEARS, I AM TRIED TO STOP BY TELLING AS MUCH AS POSSIBLE, BUT I CANT STOP OR BANK CANT REGULATE THAT UNWANTED SERVICE CALLS (DAILY MIN 5 CALLS FOR A CUSTOMER 24 X7) . THINK HOW FRUSTRATED
That too right from Bill Generation date to over due dates.
I have rasied complaints by blocking my payments to one of the Assistant Manager Mr. Vijay from TNagar Branch, He assured me that I will getcall only after missing due date. but i have received calls right from bill generation..
those workers tortuing in the name of SERVICE CALLS, daily atleast 5 CALLS a day, Even in sundays.
Due this non stop activity, I have stopped my payments for past two months, This time I AM VERY MUCH FRUSTRATED AND MY BP RAISE TO HIGH.
once i stopped 2 months dues, one man can to home for payment with ID Card telling TEAM LEADER OF RBL TNAGAR Branch
IS IT MY DUTY TO ANSWER THEM CLEARLY FOR ALL CALL..
NEED JUSTICE.
Dec 23, 2022
Complaint marked as Resolved Nodal Officer spoke with me and Resolved
RBL Bank customer support has been notified about the posted complaint.
May 08, 2022
Updated by baranidharan BARANIDHARAN NCARD NUMBER : [protected]
Hi,
May I know, for how many calls can I answer for your RBL WORKERS. Sorry I cant treat them as Bankers or Executives, because they are not in the profession. Calling continuously in the name of SERVICE CALL or COLLECTION AGENT.
Even when I answer several calls, I tell them.
I have been facing this problem since last year, one of your Asst managers assured me to stop several calls in the name of service calls. but it's still the same.
Now I am very much FRUSTRATED AND MENTALLY RESTLESS ONLY BECAUSE OF YOUR CALLS.
SO I APPROACH FOR COURT FOR MENTALLY TORTURING IN THE NAME OF SERVICE CALLS. SENDING SEVERAL SMS AND MAILS.
I became restless and stopped working and earning all because of these frustrations. I have submitted all proofs to my advocate to approach court these kind of mental tortures and made me MENTALLY RESTLESS.Telling that hereafter only my Advocate will talk with you.
For sample, I have attached screenshots of getting calls on 7th 8th (Till 1330 Hrs) of May 2022.
HOPE ATLEAST GRIEVANCE CELL MEMBERS OR RBL HAVE SENSE AND THINK HOW A PERSON CAN ANSWER THESE MANY CALLS.
Thanks, Baranidharan N
May 09, 2022
Updated by baranidharan Received First Reply from RBL Bank, which was not ACCETABLE. FOR YOUR REFERENCE
====
Dear Customer,
Greetings from RBL Bank!
This is in reference to your e-mail dated May 08, 2022 regarding collection calls.
We would like to inform you that as per our records your card account has been temporarily suspended owing to non-payment of the dues within the stipulated time.
The total amount due on your card account as per statement dated April 03, 2022 is INR198, 265.38. We request you to make the payment towards at least the minimum amount due of INR 12, 035.40 at the earliest for the activation of the card account and to avoid payment reminders on the same.
We regret that you have had reasons to be dissatisfied with your interaction with our collection officers.
We request you to kindly provide below mentioned details so we can assist you in a better manner.
Mobile Number from which you have received the call
Name of Agent or officer
Date and Time of call
If you require any further clarification, please feel free to write to us quoting the reference number 46373623, and we will be pleased to assist you.
Assuring of our best services at all times.
Yours sincerely,
Khushboo Koul
Service Delivery-Credit Cards
RBL Bank, Apno Ka Bank
May 12, 2022
Updated by baranidharan RBL Collection Executives are calling for collection right from 0707 am today... Please find attached screenshot for reference. Also from[protected] calling continously and made me restless and insecure.
May 18, 2022
Updated by baranidharan This is next update from RBL 2ND LEVEL GRIEVANCE..
Hi !
Greetings from RBL Bank!
We have investigated your concern regarding [Ref. No.46539570], and the same stands closed. We have made necessary changes to ensure such instances are not repeated.
We thank you for your patience.
Regards,
RBL Bank
May 18, 2022
Updated by baranidharan RBL COLLECTION TEAM TORTURED ME FOR PAST ONE YEAR, I HAVE COMPLAINED TO THE BANK MANY TIMES, BUT STILL NO PROPER REPLY. I HAVE SUFFERED MORE BECAUSE OF THOSE CALLS. BECAUSE OF RBL I AM MENTALLY AFFECTED SEVERELY AND RESTLESS, NOW I AM NOT POSITION TO TAKE ANY CALLS BECAUSE OF RBL BANK COLLECTION TEAM. I NEED JUSTICE.
May 20, 2022
Updated by baranidharan RIGHT FROM YESTERDAY. ONE OF THE COLLECTION AGENT OF RBL TORTUING TO MENTAL ILLNESS AND RAISING MY BP. ALSO CROSSED LIMITS OF THEIR WORDINGS. THEY ARE TRYING TO TRIGGER ME WITH LADY[protected] WITH WORST ATTITUDE. BECAUSE OF THIS I CANNOT GO TO WORK AND UNABLE TO PROCEED MY DAILY LIFE.
May 26, 2022
Updated by baranidharan Just now (26th May 2022 07:55 am) a person came and askinng RBL Payment. But No ID Card, I have raised Complaints with PRINCIPALNODAL Officer (Grievance Third Level), in the mean time. I already got appointment With Kishore[protected] from RBL to meet with my Advocate. Now I am moving to police station for the tortures by RBL Bank.
Because of this tortures, i am panic and become restless and unable to proceed my regular work.
May 26, 2022
Updated by baranidharan Now I callled Kishore, Manager from TNagar who was in tourch since last week for this collection from this number[protected], he called me and refused that he didnt sent any person, But the person he came claiming as RBL WORKER callled sone number and asked to talk.
THE MOST WORST THING FROM RBL IS THAT PERSON TRHEATING THAT HE WILL COME AGAIN AND AGAIN.
I have raised THIRD LEVEL OF GRIEVANCE WITH RBL BANK.. What is happening?
May 26, 2022
Updated by baranidharan Raised complaint with RBI
May 26, 2022
Updated by baranidharan TNagar collection branch manager refused that he didnt know who is he. Then who send him. Is he RBL EMPLOYEE OR paid worker for threatening customers. For your reference image attached.
May 26, 2022
Updated by baranidharan He is person from LEADPRO CONSULTING consulting. confirmed by RBL bank but not provided his name or contact.
May 26, 2022
Updated by baranidharan Today I spoke with Principal Nodal Officer of RBL BANK in[protected], asked me to wait for few days, so that investigation need to happen over my mails, and gave some hope on issues raised by me.
