RBL Bank Complaints & Reviews

Dear Sir/Madam,

As per the above subject Rs.1000.00 is deducted from my credit card without any intimation Card ending with 3407 against purchase of card Fraud protection program but i informed previously regarding the above service which i didnot need of the protection. Kindly look into the matter and refund the amount as soon as possible.

I am Not Required This Protraction,

Please refund my...

Hi,

I have lost my credit card in 2018 and have requested to block and eventually close my credit card. It has been more than a year and they are yet to close the card despite multiple complaints and requests for them to close the card with immediate effect.

With their sheer negligence and lack of professionalism, they have delayed the cancellation, added annual fee for the card that i do not have and are adding...

RBL Bank

I am extremely compelled to write to you, my name is Ankita Javkar holding a card xxxx-xxxx-xxxx-.6985 I have been using your card since June-18, and have been paying dues regularly. But recently to new to financial crises I had to change my job. Despite of serious financial distress leading to a great mental trauma i have been making the payment as that’s my duty however not an obligation under financial distress....

Without my concern, 720 rs on the name of insurance debited from my card, and also its divided into emi also, please close this insurance i do not need this and credit this amount in next bill. As per talk with customer care i have paid my last bill except this insurance amount. But till now after 10 days its did not credited in my account as per your customer care told me this....

I am unable to create the login account at rbl reward portal (https://rewards.rblbank.com/register.aspx). i have taken 8 - 12 alphanumeric, include 1 number & 1 alphabet. But i am receiving all time same error. I don't understand, why am i getting this error. Are this portal is fake? According to me this is not a genuine issue. If possible, please resolve the issue at urgent basis....

Dear rbl credit card team

Complaints ref no 03815543

With ref to the several mails for cancellation of my credit card still i am receiving the annual fee charges for paying the cancellation acknowledge received from you on 13.9.18, still i have not received any noc from you team and also i have approached your chennai parrys branch regarding this.

I also communicated through a toll free no as confirmed...

Hi team,

I am a rbl credit card holder. My name is nimit chahal.

I am not able to make payments due to my job loss. Before 6 months i met with an accident and i was not able to pay the amount to rbl (The ratnakar bank ltd) delhi.

Recovery agents started harassing me and my family and started threaten us to beat and kill us for the recovery of the amount.

They started calling to...

I went to the website and searched for the terms and conditions, I realized that this plan is as good any other policies that I already have and there is nothing unique about it. So, I wanted cancel this policy, however, there is no number or email id to get in touch with your insurance wing. Can you guys please arrange for a call or cancel my policy by considering this as a formal request.My email I'd Shiju.[protected]@gmail.com...

My self jatin daki, i am using your bajaj finserv credit card since last january,
But till dated i had not received any monthly statement on my register home address or my mail id

Request you to send my all statement on below mentioned mail id.
[protected]@gmail.com or [protected]@gmail.com

Also requesting to you update both mail id in your system or portal.

Regards
Jatin...

Drar sir/madam,

This is inform you that i had three time call to your customer care for billing cycle change but no buddy responce me avery buddy shate me wrong information. They are telling me only one thing the payment has been not updated so this is not my folt if mu payment is not updated. And i had alredy paid my bill credit card bills before due date
And now i want to block the card asap.

Regards-gps...

My name is r sureshbabu and mobile number is [protected] last year i have used platinum delight credit card, and this year january month rbl customer agent frequently called to me, regarding upgrading platinum maxima card and you will get 8000 reward points. First of all i'am not accenting and informed don't want to upgrade but agent requesting repeatedly, so i can accept and if 8000 reward points given only confirmed before accepting. The...

Card member agreement states that customer can call 24*7 helpline to request for cancellation. But ivr options does not have any options to connect to customer care. Also there is no ivr option to cancel the credit card.

Customer care numbers:

[protected]
[protected]

Worst ever credit card service in india which dont provide you a customer care service. We cant keep the card unused because...

RBL Credit Card Cancellation Letter

Date: 17/11/2017
RBL BANK LIMITED
UNIT :306-311 3RD FLOOR
JMD MAGAPOLIS, SOHNA ROAD-48
GURGAON 122018 HARYANA


Subject: New Credit Card account Closing /CLOSING REF-NO 00972782

Respected Sir or Madam:

This is to inform you that I want to close the credit card account that I am holding with your bank at the...

Dear team,

Recently there were changes with your website pattern and the entire login process. I was recommended to sign up and register as per the new procedure.

As a process, i was suppose to enter my card number to initiate the registration, however when i entered it showed up an error stating "invalid".
Not sure how to proceed further, there was a hint given basis which i understood that i need to...

Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-6244. I recently received a bill of amount rs. 76610/-.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 6 months we borrow money from friends and relatives for surviving, so i do want to settle...

Dear sir/madam,

I have sent mail to [protected]@rblbank.com & [protected]@rblbank.com never received any response from rbl bank.

I have tried calling your customer care but never succeeded fro the same.

I send more than request to reverse r shield premium amount i am not interest premium insurance. So, kindly request to i want close my bajaj finserv - rbl bank credit card.

I am...

One of my family members was a credit card holder from RBL Bank and had a clean track record of repayment .
Due to some serious medical and personal issues, the last time we couldn't repay the credit card amount .

Post that I myself initiated email to the bank to settleall the pending debt and agreed to re-pay the entire amount in 3 EMI of which first emi is already paid by me. 2nd emi got bit delayed and RBL collection...

This refers to a fraudulent transaction done on my credit card.

The details are as follows :

the payment was done online for an amount on 3rd Feb 2017. ( dispute form attached below )

i was informed via the card statement last week.

i have been, since then writing to RBL card dept and their vigilance dept and the nodal officer cards for the area.

they kept asking for...

Dear

I have appied online for rbl bank fun+ credit card on 11th may 2016 through rbl bank website. After submission of the online credit card application i had got the email feom rbl bank that your credit card application approved in principle.
After that i have sent the required kyc documents as asked by the rbl bank along with the online pre filled credit card appication duly signed to the rbl bank office in okhla...

Dear Sir,
RBL Bank issued me a Credit Card saying that it is a " free for Life " in November 2020.
Later they changed terms saying that an Annual fee will be charged but waived if card uses are more than 50000/- year.
In Nov . 2021 they debited my card with Annual fee and waived off without any question asked. I informed RBL that I am not interested to continue with the Card if it is paid.
Again in Nov. 2022 RBL has debited my account with Annual Fee of Rs 999+18% GST = 1178.82.
Since I was using card very occasionally and had no saving Bank account with RBL, I activated auto pay of RBL Card with my ICICI Bank.
I had no uses for the month of Nov. 22 but my account was charged with Rs. 1178.82 on 10.11.2022.
When checked, I found that my card is debited with Annual fee.
I registered my complaint with RBL Customer Care Phone Banking and requested for cancellation of Card.
But instead of cancelling the card RBL started adding Late payment and finance charges etc every month where as I stopped using Card.
In the meantime I had two transactions and both were paid fully after deduction of auto debit of 1178.82.
I have acknowledged emails regarding the whole dispute.
I am struggling for the last two years and being harassed and mentally tortured by repeated phone calls and SMSs to pay the whole amount including fines and penalties .
Repeated emails sent to [protected]@rblbank.com
                    [protected]@rblbank....⇄
                   [protected]@rblbank.com
Now even emails are not replied.
They call repeatedly and threaten saying that they may send Recovery Agents to my house to recover the money.
I am a 70 years old Senior citizen and physically challenged facing mental torture from RBL Callers. They are behaving like gangsters .

I have attached a copy of statement showing that nothing is due except Annual fee and Add on charges.

I am writing this email hoping that someone will help resolve the dispute.
Thanks & Regards.

From: [protected]@rblbank.com
Sent: 25 January 2023 10:47
To: [protected]@hotmail.com
Subject: Re: Cancellation of Card No. 5256 xxxx xxxx 3513 (Case ID:[protected]
Dear Customer,
Greetings from RBL Bank!
This is in reference to your e-mail dated January 24, 2023 regarding card cancellation concern for your card account number XXXXX13.
We apologize for the inconvenience caused to you in this regards.
We would like to inform you that we have tried to contact you on your registered mobile number but you were not contactable.
We would like to inform you that as per our records, there is an outstanding of INR 4501.95/- due on your card. Please not in order to cancelled the card you need to clear the outstanding first.
We request you to kindly make the payment for the same and post clearing the outstanding kindly write us back for the card cancellation so that we can assist you accordingly.
You may quote the reference number 59180313, for any further clarification on the above.
Please keep having your trust in us. We look forward to your continued support.
Assuring you of our best services.
Thanks and Regards,
Dhruv
Service Delivery-Credit Cards