Red Bus Complaints & Reviews

The bus I am travelling right now is not at all in a good condition. The seats are very poor and the seats which I have booked are really not in a way to seat on. This was really unexpected. It would be appreciated if redBus would return my money back so that I can take some other bus. I still have more than 300 kms to cover.
It’s very urgent. Please look into the matter soon.
Bus name : Shree Ram Travels
Bus number: 4377
State : Assam

My brother booked a ticket for me from Indore to Bundi through Redbus via the HDFC Smartbuy platform. The ticket destination was Bundi, so it was supposed to drop me at Bundi, but when we reached Kota they said the bus
did not go further. It was around 05:30 am so the travels office (Navrang
Travels) was also closed. Therefore, I had to take another bus to Bundi.

The message that I received for the trip:
Dear Passenger, Your Bus details from Indore to Bundi on 10/04/2023 are PNR: 402000, Bus No: RJ-20-PB-1457, Driver details: Monu Rider, [protected] - BITLA SOFTWARE PRIVATE LIMITED

Hi,
My name is Sajit Sagar and I had booked 2 AC Sleeper tickets for me and my wife through redbus for travel from Vijayawada to Bengaluru on 08/03/2023 in KKaveri travels, Ticket No - TS[protected], PNR No - TS[protected]KEAS. As per the itinerary the bus had to leave Vijayawada at 21:30 hours and reach Bengaluru the next day 09/03/2023 @ 08:55 hours. We boarded the bus from the origin boarding point and the bus left. Everything was well till 01:00 hours at midnight when the bus stopped at a place known as Ulavapadu and the bus driver woke us from our sleep and asked us to get down from bus as the bus broke down due to engine failure. All the passengers were made to get down from the bus and our luggage were also removed from the luggage cabin behind the bus and given to us. When we asked the reason for bus breakdown they replied rudely saying the engine failure is nit in their hands and they cannot do anything. They asked us to lodge complaint with the service provider if we want. This horrifying experience did not end there as we were stranded and waiting at the roadside for the mercy of other buses plying in that road to stop their bus by looking at us waving them to stop. In the meantime some buses stopped and some of the passengers were lucky to move ahead of the stampede created by all the passengers and boarded these buses by filling the leftover seats. I couldn't board one as I had to take care of my wife who's suffering from backache and couldn't make her reach the other buses in this stampede. In the meantime I contacted redbus support through chat and got a reply from them that they contacted the bus driver and redbus cannot help as its a technical issue. I also lodged a complaing vide Complaint No[protected] and was told ill get resolution for my complaint within 48 hours and the fact is till now after 2 days also I haven't received any communication from redbus. In the chat they asked me to either wait for 3 hours till the bus operator arranges for alternate vehicle or proceed on my own to my destination. How will I make alternate arrangement for my travel at midnight 2 o clock at a place not known and alien to me that too with my ailing better half who couldn't travel on seater bus. We waited thereon the roadside till 4:30 hours believing the bus driver has arranged for alternate bus and it will reach soon but the truth was that they were just playing with us and there was no arrangements done by them. We were around 10 passengers left at 4:30 hours and we confronted the 3 bus staff present there asking them to make alternate arrangements for our travel instead of resting on the chair when we all passengers were standing with our luggage for more than 3 hours. The bus staff started fighting with us saying they are not gonna help and we can lodge complaint wherever we want. At 5 in the morning we waved at a APSRTC non ac seater bus to stop and all o[censored]s boarded that bus which was heading to tirupathi. We dint get seats to sit and my wife and other ladies were really troubled and tortured by standing for more than 3 hours near roadside and now again stand inside bus. We paid for the bus tickets till tirupathi and after reaching tirupathi at 10 in the morning boarded another KSRTC non ac seater bus to Bengaluru and finally reached Bengaluru by 16:00 hours. I would like to know the role of redbus in situations like this as we are availing service from redbus and not the bus operator as we are booking tickets from redbus site and making payment to redbus and not the operator. It's the duty of redbus to get the due diligence done of the bus operator first and then get them added in their site. Only after I went through the review of KKaveri travels I got to know that this is not the first time this operator is fooling passengers by saying the bus broke down due to engine failure but its their habit and they love to fool their passengers everytime but still redbus loves and likes them adding them in their site. The most important thing to mention is that I haven't received any call from redbus the next day morning asking if the bus operator had aranged any alternate mode of transport or were we able to find any alternative. Redbus is just bothered about getting the money from passengers after ticket is booked and then forget everything. I want full refund of the ticket fare of Rs 3, 150/- that I have paid redbus with additional Rs 10, 000/- compensation for deficiency in service which resulted in mental agony and trauma for me and my ailing wife. I am still waiting redbus team to contact me and provide resolution complaint lodged by me. I will be forced to move legally if I don't get the refund along with the compensation

Hi,
My name is Sajit Sagar and I had booked 2 AC Sleeper tickets for me and my wife through redbus for travel from Vijayawada to Bengaluru on 08/03/2023 in KKaveri travels. As per the itinerary the bus had to leave Vijayawada at 21:30 hours and reach Bengaluru the next day 09/03/2023 @ 08:55 hours. We boarded the bus from the origin boarding point and the bus left. Everything was well till 01:00 hours at midnight when the bus stopped at a place known as Ulavapadu and the bus driver woke us from our sleep and asked us to get down from bus as the bus broke down due to engine failure. All the passengers were made to get down from the bus and our luggage were also removed from the luggage cabin behind the bus and given to us. When we asked the reason for bus breakdown they replied rudely saying the engine failure is nit in their hands and they cannot do anything. They asked us to lodge complaint with the service provider if we want. This horrifying experience did not end there as we were stranded and waiting at the roadside for the mercy of other buses plying in that road to stop their bus by looking at us waving them to stop. In the meantime some buses stopped and some of the passengers were lucky to move ahead of the stampede created by all the passengers and boarded these buses by filling the leftover seats. I couldn't board one as I had to take care of my wife who's suffering from backache and couldn't make her reach the other buses in this stampede. In the meantime I contacted redbus support through chat and got a reply from them that they contacted the bus driver and redbus cannot help as its a technical issue. I also lodged a complaing vide Complaint No[protected] and was told ill get resolution for my complaint within 48 hours and the fact is till now after 2 days also I haven't received any communication from redbus. In the chat they asked me to either wait for 3 hours till the bus operator arranges for alternate vehicle or proceed on my own to my destination. How will I make alternate arrangement for my travel at midnight 2 o clock at a place not known and alien to me that too with my ailing better half who couldn't travel on seater bus. We waited thereon the roadside till 4:30 hours believing the bus driver has arranged for alternate bus and it will reach soon but the truth was that they were just playing with us and there was no arrangements done by them. We were around 10 passengers left at 4:30 hours and we confronted the 3 bus staff present there asking them to make alternate arrangements for our travel instead of resting on the chair when we all passengers were standing with our luggage for more than 3 hours. The bus staff started fighting with us saying they are not gonna help and we can lodge complaint wherever we want. At 5 in the morning we waved at a APSRTC non ac seater bus to stop and all o[censored]s boarded that bus which was heading to tirupathi. We dint get seats to sit and my wife and other ladies were really troubled and tortured by standing for more than 3 hours near roadside and now again stand inside bus. We paid for the bus tickets till tirupathi and after reaching tirupathi at 10 in the morning boarded another KSRTC non ac seater bus to Bengaluru and finally reached Bengaluru by 16:00 hours. I would like to know the role of redbus in situations like this as we are availing service from redbus and not the bus operator as we are booking tickets from redbus site and making payment to redbus and not the operator. It's the duty of redbus to get the due diligence done of the bus operator first and then get them added in their site. Only after I went through the review of KKaveri travels I got to know that this is not the first time this operator is fooling passengers by saying the bus broke down due to engine failure but its their habit and they love to fool their passengers everytime but still redbus loves and likes them adding them in their site. The most important thing to mention is that I haven't received any call from redbus the next day morning asking if the bus operator had aranged any alternate mode of transport or were we able to find any alternative. Redbus is just bothered about getting the money from passengers after ticket is booked and then forget everything. I want full refund of the ticket fare of Rs 3, 150/- that I have paid redbus with additional Rs 10, 000/- compensation for deficiency in service which resulted in mental agony and trauma for me and my ailing wife. I am still waiting redbus team to contact me and provide resolution complaint lodged by me. I will be forced to move legally if I don't get the refund along with the compensation

I want to cancel my ticket booking the agent said can't cancel your ticket as per operatorpolicy
Pnr 14204
Ticket no Ts[protected]
I want to cancel my ticket
Refund my money

The bus cost is too high in these days in red bus and all travels associated with red bus.
Please check this and take action on this and reduce the price pls

The red bus cost is too high in these days for all cities in Tamilnadu and other states too .
Please check this and take action on these travels and red bus .
Please reduce the price

I had booked a ticket to Ernakulam from Pondicherry and return. The ticket was rescheduled for 26 and 28 April I am working in a medical college and cannot travel now. I tried to cancel and I am not able to do it please do the needful.

My self vipin travelling from trivandrum to ramanattukara on 09/04/2023 . I have booked ticket via red bus on A1 travels and have paid 945 rs for the same .The bus operators checked ma details and then only i have entered the bus .In midway one female passenger came near to my seat and she informed the bus operator that my seat was also booked for the female passenger .From my belief i didnot get any information about the fact that it was reserved for females .It didnot indicate even in the app while booking .I have contacted the customer care red bus and the bus operator they are simply showed negligence by saying i have entered my gender as female .I am being a passenger of red bus for the past two years and i didnot enter such thing ever and never before, i am pretty sure that i didnot enter ma gender as female in order to book the seat . The bus operator have told me that either i need to get down the bus at that moment .Its been already towards midnight and i was not able to get down in the middle of the road .Finally they said that i can travel by sitting in the hood near the driver seat .I have paid almost 1000 rs for ticket and still travelling with this much difficulty .I demand either my refund or compensation from the company since the bus operator A1 travels blaming your company only for the cause .Ma ticket details have been checked twice while entering the bus and in between the journey by a checker none of them have raised the question about the female seat because they were also unaware of it .My travell bus no is given below
KL09AQ2777 A1 travels

Dear Redbus Customer Support Team,
I am writing this email to express my disappointment and frustration regarding the refund for a cancelled bus reservation. On 26/03/2023, I booked a bus ticket with Ticket No. TS4S3446113 with PNR 48D652RZ for a journey from Guwahati (Beltola Charali) to Dibrugarh on the same day at 7.15 PM. The bus was confirmed by PRAGNYA (UNDER ASTC) via Redbus.
However, I was informed by the driver on call that the bus had been cancelled due to unforeseen circumstances. I was disappointed to hear this as I had planned my trip around this reservation. I was then told by the PRAGNYA team that cancellation of my ticket by the bus authority would not be possible at that moment but a refund would be initiated for the cancellation by the PRAGNYA team; although bus cancellation was not mentioned on the Redbus website. Later, when I asked about the refund, I was informed that it was not possible to process the refund, but I would receive the refund later. I have been waiting for the refund for a long time, but I have not received it yet. This has caused me a lot of inconveniences and financial loss. I would like to request that you kindly look into this matter and update me on the status of the refund. I believe it is your responsibility to ensure that customers are not inconvenienced in this way.Thank you for your attention to this matter. I hope to receive a favourable resolution soon.Thank you.

I'm extremely unhappy with redbus service. i had made an booking earlier in the day for a family trip, booked a tempo traveller to Mysore for 7th April 6:00 AM till 7th April 11:45 pm. I received a call from one of the redbus executive who said she can make the booking till 8th April 5:30 Am at same price as I have paid for night Bata for driver but however it was no use for me but since it was offered i told ok and she was the one who made the modification for me. All done and set and ready to leave morning and suddenly i get a call by around 11:30 pm by another one of the redbus executive who said the operator has cancelled due to timing set for next day morning until 5:30 Am which is clearly not my fault at all. The executive mentioned he will check and call back in 15 mins but did not call me back at all. I called back redbus customer service again after 12 o clock n after waiting on line for very long time got through to executive who had no idea about what has happened, upon explaining again he asked me for 30 mins and got back to me 1 o clock midnight and informed me that he has not been able to contact the Operator and would need more time and when asked how much time he mentioned an hour. I pointed that aft an hour he would come back to me empty hand presuming no one would respond to it but i had to give him a chance to try coz redbus left me wid no options jz few hrs before the travel. I asked for escalation to a manager where agent told me there is no Supervisor or manager to take any escalation and he is the only one available which makes me feel shocked about customer service being offered by redbus. I asked for a contact option for complaint and was given a support team email address and mentioned that they would respond back in 48 hrs where in my travel is just few hours from now. The second agent who called to notify about the issue was very rude unhelpful and very unprofessional who was not ready to even listen kept on over talking in a rude manner and kept raising the tone. This is the level of customer service that a customer should receive. These people do no care about the customer query so no point having it in place. I had to bring it to consumer forum because redbus has left me with no options on getting help.

Hi,
I had booked the bus at 4th March 2023 and the timings are 22.50 to 5.30, in red bus portal the onboarding point is nizampet more super market, but sri balaji transport person said me to change my boarding point and tell me to stay on opposite of the more super market I had agreed for that when I had come to the boarding point suddenly again they said me to come 8 metro pillars forward to miyapur, Already I am tired with my work and some stuff as the boarding point is some what far away eventhough I came for that they had made me uncomfortable and also I said them to come vasanth nagar arch which they pick up me now but they didn't accept and said me to come to more super market opposite and they had made me like that uncomfortable.
Take action against them, no one will tolerate this bad situations like this and the staff behaving rudely and using some really very very bad words.

I had booked the bus at 4th march 2023 and the timings are 22.50
But they said me to come early at the boarding point.
Eventhough boarding point they had changed I had agreed for that place and I went there and waited for few minutes, but again they had said me to come another place which I am already tired by doing some of office stuff.
The Sri balaji transports one of the staff he's behaving rudely and using some really very bad words, so I got hurted, if you guys not taken any action on them.

Traveled on 31.03.2023 from Hyderabad to Bengaluru on ticket number is TS4X65042471 bought via REDBUS.

Due to the bus operator's torture, I went through huge mental turmoil and lost money and mental peace. After failing to get any results from RED BUS CUSTOMER SERVICE despite raising multiple complaints, I am reaching out this you.

I have al the additional costs that I incurred and the call recording with the NATIONAL TRAVELS coordinator.

Your booking is confirmed For 1 seats booked for Malthone-Indore, 01-Apr at 08:45 PM, Seat No.P2, PNR No.[protected], AMOUNT 525 Boarding :M b travels bina road bus stan, [protected] [protected], - M B Travels - MANTIS
They are told me for cancellation of my tickets and they are send me in another bus and not give me seat for sitting I'm very worst experience in this journey
Please help me

Bus driver dropped me at the highway not dropped at the boarding point even I called to customer care he connected me to The bus operator he agreed initially that driver will stop at the correct dropping point. Driver is telling me frankly that this is happening from last 3-4 months, this is kind of cheating they are doing how can we trust the redbus I want serious action should be taken in this case. Not getting the support from redbus also in this case only thing they are offering me is 100rs token and they are not thinking about my security issue over here and my journey is not completed and they don't think to change the dropping point location

Hello consumer complaint team
When I go to book my ticket on redbus from chhindwara to jabalpur for 2 seat 1 April Smt bus they deduct my amount Rs779.10 and also give me cashback Rs 20 but ticket confirmation mail or message not come so please refund my amount from redbus team or confirm my ticket
I booked my ticket from phonepe

Transaction ID A2303301120551106491695

I book Sanjay bus through Red Bus app. While booking I selected B1 B2 as a seat number. But when bus arrived. Got to know my seats got swapped to C1 C2 without my knowledge. No intimation or information given prior to reaching boarding point.

When asked, they told bus broke down but bus did not even started as booking is less.

When I call Red Bus customer care, they could not resolve the issue. Whereas Sunjay bus directly denied to give booked tickets. I paid extra for front seats. Still I got back seats. Behaviour of bus driver and assistant was not at all appropriate. Raised the issue with Red Bus. They just mention apologies, but not talking about inconvenience I have to bear because of that.

I paid convenience fees for getting desired tickets in the bus. But still I didn't got required tickets and it was allocated to someone else without my knowledge. No information were passed.

Date of journey 27th March 2023. Bus number MH40BL7689. PNR 250099

I have booked bus fronted bus from Vapi to Ahmedabad my ticket number is TS4K30052509 The actual time of departure is 11.15 and the bus still at 12.30 am has not reached my boarding point. The bus is late by 2 hour and no notification is provided. Now at the midnight of 12.30 I am all alone waiting for bus. Pls provide me the value of time and harassment that happened to me and still don’t know at what time bus will come. I need refund 100% as my bus services is very very poor

I have travelled from Mumbai to Belgavi on 16th March 23 to 17th March 23 Ticket No: TS4E95630709. I need GST invoice for office purposes. So kindly share those invoices