Red Bus Complaints & Reviews

Hi! My name is Supriyaa. I want to raise a complaint regarding the recent travel from Bangalore to Cumbum in Balaji Cabs. Ticket number: TU5W75464904

The boarding time was at 10.30 PM yesterday in KR Puram, Bangalore. The bus came only by 1.05 AM after 2.5 hours. There was no prior information about the delay no msg no calls nothing. When we called the driver he said he will come in 20mins always from 10.30PM. Why would you give false information like this and keep us wait in the road in mid night like a stray dog? This morning they stopped at a rest place and after that they said AC isn’t working. It’s half way still. Imagine In the hot Sun in AC bus without a AC for 5 hours+. I’m still in the bus don’t know what to do. We have raised complaint in RedBus as well. We have paid 5k for 2 people for this bus and is not worth a penny. We want a refund for this bus.

What would you be able to do to help us in this?

Thanks

Subject: Urgent Complaint Regarding Insect Infestation, Negligence, and Lack of Medical Support – Krish Travels

To: [krishtravels.[protected]@gmail.com]
CC: [Include any relevant consumer grievance board, transport authority, etc.]

Dear Krish Travels Team,

I am writing to formally lodge a serious complaint regarding an extremely disappointing and hazardous experience with your travel service on [mention date of travel], on the [mention route, e.g., Chennai to Bangalore] route.

During the journey, we encountered the following unacceptable issues:

1. Severe Insect Infestation: The bus was infested with insects, causing discomfort, bites, and health concerns among many passengers. I have attached multiple photos clearly showing the insects in the seating and sleeping areas.

2. Negligent Staff Behavior: Despite several passengers alerting the driver and the conductor, no action was taken to address the insect issue. The driver and staff remained indifferent and even dismissive of the health risk we were exposed to.

3. No Response from Manager: When we attempted to escalate the matter by calling your manager, there was no response or follow-up. This lack of responsibility and communication is highly unprofessional.

4. No Medical Support or Assurance Provided: Several passengers, including children and elderly individuals, experienced allergic reactions and discomfort due to insect bites. Shockingly, no medical assistance or even basic first aid was provided by your staff. This is a direct violation of passenger safety standards.

Attachments:

Photos of insect infestation inside the bus

Images of insect bites suffered by passengers (with permission)

We expect an immediate and written response from your side, including:

A formal apology from Krish Travels

A full refund for all affected passengers

Assurance of disciplinary action against negligent staff

Confirmation of improved hygiene and medical preparedness on your future services

Compensation for the health risk and trauma experienced

If no satisfactory action is taken within 5 working days, I will be compelled to report this matter to the Consumer Forum, social media, and relevant transport authorities.

Sincerely,
[V.selva]
[[protected]]
[JKSN50950]
[[protected]@gmail.com

I have booked 3 tickets on 25.04.2025 from pune to Hyderabad on redbus app with Ramana travels(bus operator). The bus had broken down on 25th night and bus halted for about 1.5 hrs for repairs and again it broke on 26th morning at Sangareddy which is 30 kms away from my destination. The bus operator did not inform about the issue and again halted the bus at Sangareddy for necessary repairs. The reaching time was ideally 6:30 am at BHEL( my destination) however untill 9'o clock in the morning the bus was at Sangareddy only. I had to book a intercity cab from Sangareddy to Gachibowli as we were not left with any other option (paid 900 for the cab) I had some emergency meetings on 26th morning which i could not attend due to the delay. This journey has caused lot of stress. I have raised the issue with redbus customer care however they did not provide me a resolution rather are closing the chat inadvertently without my consent and not allowing me to take up the issue further. Adding to this they are updating the status of issue as in progress but not updating anything via chat or mail or message. It's been 5 days I did not receive any update or call from them.
I have faced similar issues several times and never received any compensation from redbus.
The service provider charges so much depending on demand but does not care to provide proper customer service. Hence this time I chose to escalate the matter.

I am filing this complaint against RedBus for not processing a refund for a failed booking, despite multiple follow-ups. Below are the details of the issue:

Consumer Name: Bala Ganesh R

Booking Date: 20/03/2025

Transaction ID/Booking ID: CICAgMj5qsHVYQ

Amount Paid: ₹1, 239

Payment Method: Google Pay (UPI)

Registered Mobile Number: [protected]

Issue Faced: Failed booking, but payment deducted

Complaint Details:

On 20/03/2025, I attempted to book a bus ticket using the RedBus platform. However, the transaction failed, but the amount of ₹1, 239 was deducted from my account. As per RedBus policies and RBI guidelines, refunds for failed transactions should be processed within 5-7 working days, but I have not received any refund to date.

Despite reaching out to RedBus customer support multiple times via [mention mode—email/call/chat], my issue remains unresolved. I have attached screenshots of my payment confirmation, failed booking status, and my conversations with RedBus support.

Relief Sought:

I kindly request the Consumer Forum to take necessary action against RedBus and direct them to:

1. Process my refund of ₹1, 239 immediately.

2. Compensate me for the mental distress caused due to this delay.

3. Ensure such incidents do not occur with other consumers in the future.

I trust that the Consumer Helpline will help me get a resolution at the earliest.

We had a total of 9 tickets booked with Red Bus, with 6 tickets under booking ID [protected] and 3 tickets under booking ID [protected]. We arrived at the designated boarding point at 9:30 PM, well ahead of the scheduled departure time. However, the experience took a disappointing turn due to the following issues:

Bus Delay and Confusion: The bus (AR 3900) was delayed by almost 2 hours, and the boarding point was overcrowded with multiple intercity buses, making it difficult for us to locate our specific bus.

Lack of Communication: At 12:12 AM, we finally received a call from the bus driver. When we tried to explain that we were a group of 11 people waiting at the designated boarding point, the driver abruptly disconnected the call without allowing us to provide the necessary information.

Further Attempts to Contact: After this, I called the bus driver 12 times to inquire about the exact location of the bus. Unfortunately, none of these calls were answered, and there was no further communication.

Bus Departure Without Us: Despite our best efforts to reach the bus, the driver chose to leave, leaving us stranded at the boarding point with valid bookings.

This entire incident caused immense inconvenience to our group, preventing us from continuing our journey, even though we had made proper arrangements and had valid tickets.

I am highly disappointed by the lack of communication, the delay, and the subsequent failure of your staff to resolve this matter. As a frequent and loyal user of your service, this experience has left me dissatisfied with the quality of service I received.

I have received the refund for the tickets booked with [protected] but still waiting on [protected]

Hello,

On February 14, 2025, I purchased a bus ticket through the Redbus.in website for travel from Chennai to Vellore on February 16, 2025, departing at 1:00 PM and arriving at 4:00 PM. Unfortunately, I needed to change my travel plans and reschedule my trip for February 17, 2025.

However, I encountered difficulties when attempting to reschedule my trip online. Despite my efforts to log in and reschedule through the website, the feature was unresponsive. I also reached out to Redbus's customer service chat, red:care/red:buddy, but they were unable to assist me. I tried using the Redbus app, but it was also unsuccessful. Moreover, none of the customer service numbers listed on the Redbus website, including the one provided ([protected]), were reachable.

As a result, I am feeling frustrated and desperate for assistance to reschedule or cancel the ticket. I would greatly appreciate any help you can provide in resolving this issue. Thank you.

PFA letter of correspondence to Redbus email support team

I, Ambala Murali, booked 4 tickets on 29.12.2024 from Vishakhapatnam to Hyderabad via RedBus for Rs.7980 at 6.30 pm for my brother-in-law. However, the bus operator informed me at 6:00 PM that the bus was cancelled, causing significant inconvenience during my journey and i had travelled with extra amount of money in another bus . Despite multiple calls to RedBus, I have not received a resolution or refund, with my case escalated but unresolved. As of 01.02.2024, the amount remains unpaid, and this delay is causing financial distress. I kindly request you to expedite the refund process and resolve this matter at the earliest.
Thank you for your attention to this issue.

Bus Details :

Shirdi To Hyderabad
Booking Id : TTD[protected]
Bus PNR : SVRS250823-SVR 919A
Bus Partner : SVR Tours & Travels

Dear Customer Service Team Of RedBus/ SVR Travels,

I am writing to formally raise a complaint regarding the highly unprofessional and inconvenient experience I had with your bus service[protected]. I am extremely disappointed by the lack of reliability and customer care demonstrated during this journey.

The bus was scheduled to depart at 7 PM from the SVR Hotel Sai Priya pickup point. However, the bus did not arrive as promised. Left with no choice, we proceeded to the SVR Head Hotel Sai Paradise, where all other co-passengers were also waiting for the same bus. To our shock and dismay, the bus finally departed at 5 AM, a delay of 10 hours.

The situation worsened when, after traveling just 80 kilometers, the bus broke down. We were stranded yet again, forced to wait for a replacement bus. Eventually, I reached Hyderabad at 9 PM that day, after enduring immense discomfort and delays.

This ordeal caused significant mental and physical trauma, as well as disruption to my schedule. Such an experience is unacceptable, and I hold RedBus and SVR Travels accountable for the poor service and lack of communication.

For all the inconvenience and distress caused, I am demanding a full refund of my ticket fare along with appropriate compensation for the trauma, time loss, and inconvenience suffered.

Please treat this matter with urgency and respond with details regarding the refund and compensation process. Failure to address this complaint will compel me to escalate the matter to higher authorities, including consumer grievance forums.

I am adding all the related proof (Photos & Videos) along with this mail.

I look forward to your prompt and fair resolution.

Sincerely,
Gonela Hariharan
[protected]

I tried booking a Bus ticket on 19/12/24 form Bangalore to Cherthala(20/12/24) for 2 members, I filled in all the details and made the payment through debit card for Rs.8, 817.90.
I registered a complaint on 26-12-24 in this consumer complaints stating that the amount had been deducted from my bank account but I never received any confirmation or any information further on the ticket
right after posting the complaint in the consumer complaints on 29-12-24 I got a call telling they're from the RedBus team and saw my complaint and was checked my transactions with them and told me that the amount will be refunded soon and they will provide a mail giving the refund code and other details regarding the refund to go to the bank and get the refund
Neither did i receive any mails from them again and also I tried calling to the same number from which i got the call, but no one's responding its telling the number is busy i tried to contact in various ways but no response
I also have the call recording of the lady who called me and said they'll send the mail and further details
I feel cheated and this is not right for a big company to scam people in daylight

While booking the ticket the cancellation policy was available, but now when I try to cancel the ticket, it is not possible. The bus operator is metroline travels. The travel date is 5th Jan 2025.

I was booked a ticket from Bangalore to Ahmedabad (Operator – National Travels). I received a message from the operator at 8:15am on[protected] before 30 minutes of boarding “Due to traffic in city your bus will be delayed by 4hours 30 minute”.
I was waiting outside the office to get the update on bus and trying to reach on a phone no given in WhatsApp message of ticket, but there was no response by travels and operator. After that I am waiting at office 2hour, Office is still not open and no one picking my call that’s why I cancelled ticket at 10:27am. I received the message of make my trip you will get refund after verification within 3 days.
I have booked other travel bus nearby called Jain travels. After cancellation I have seen the my trip was completed which I never catch the bus of National travels which ticket was already cancelled by me, than how it is showing it the trip was completed. I raise concern to customer care (Sai, Shivani, Mandeep and others) and called on 15th, 17th and 23rd of Dec 2024. They told me that the operator of National travels is inform them that I catch bus and complete my trip on time, but as mentioned I had book another ticket (Jain travels) and catch the other bus then how I complete the trip in national travel (Ticket was cancelled by me before trip). And trip was showing me complete How it is possible the trip ticket was cancel and they access to board me the bus in which I have never travelled?
I have submitted the all the evidences to [protected]@makemytrip.com, but till date I never received any resolution and refund of amount. Customer care is informing me we are not able to refund amount because you have completed the trip as informed by the bus operator (National travels).

By mistake I paid for booking bus 4 dec 2024 and and I'looked for cancellation but there no chance of any cancellation and I didn't found any refund which was wrongly payment.
Could please assist us..
Transaction ID:- T2412041358272075970838
UTR:[protected]

I tried to book train ticket from Dadar to Kolhapur . First time transaction was successful but not received any successful booking message or screen . So I tried another time and that time received successful booking message. But now I am seeing two booking for same journey on same day. I tried to contact customer care of redbus but not able to get proper help from them every time I am getting message as "Sorry. I am unable to fetch the ticket details for you."

Please help me to get refund for my unsuccessful booking.

Journey Details:

Date and Time: 29/09/2024, 10:55 PM
Operator: Padmavathi Travels
Bus Type: A/C Sleeper (2+1)
Ticket Price: Rs. 2090 (inclusive of GST)
Boarding Point: Bangalore Majestic, Opposite Sree Navanidhi Restaurant
Dropping Point: Chennai Erikari Bus Stop
Dropping Date & Time: 30/09/2024, 06:15 AM
Description of the Issue: During this journey, I experienced a near-death situation along with 39 other passengers (38 passengers + 2 conductors and driver). The air conditioning system failed, reportedly due to a gas leak, which was known to the conductor and driver from the start of the journey but was not communicated to passengers.

Instead of informing us before departure or at the first boarding point, we were only notified after an hour into the journey, well into the night and away from the city. Passengers were left in a closed, overheated environment for 6 to 7 hours, leading to extreme discomfort and safety concerns.

Despite raising this complaint during the journey, I have only received a token compensation of Rs. 200 (Rs. 100 per ticket) from Red Bus. This is unacceptable, especially given the severity of the situation and the danger posed to all passengers.

Furthermore, the customer support from Red Bus has been inadequate, with no escalation options available. I have encountered long wait times and unhelpful responses, with a single representative managing multiple calls.

Request for Resolution: I am seeking a full reimbursement of the ticket price and additional compensation for the distress and danger caused by this experience. I believe that both the operator and Red Bus hold responsibility for this incident, and it is imperative that passengers are informed of any issues prior to travel.

This complaint is being raised to protect consumer rights and to seek appropriate accountability from Red Bus and Padmavathi Travels.

Thank you for your attention to this urgent matter. I hope for a prompt resolution.

Even multiple attempts have been made to connect with red bus regarding this, my recent conversation is with Sharon from red bus support, sharing case id for reference[protected]

Ticket Number: TTA[protected] | PNR No: 1423996
VE Annamalai and A Manohari

We had booked ticket from Coimbatore to Chennai for 8th September by Krish Travels. Allotted seats by Redbus app were 3 and 4. But in the evening the bus sent us message as seat numbers 15 and 16.

Similar change in seats had been done for several passengers, who all started quarreling and then complaining to Police. Police came to resolve and in the process found that both driver and cleaner were drunk.

Then alternate dirver was arranged and instead of 10.10 pm, the vehicle left Coimbatore at around 1.15 am - around three and a half hours late. Almost all passengers would have lost one day leave on Monday.
Such unauthorised change ins eat numbers seems to be usual with Krish Travels. This may damage the reputation of Redbus. I strongly recommend removal of Krish travels from Redbus app.

I had booked my train ticket on 11th august from Mumbai to Guwahati but for 19th nov but due to some reason i had to cancel it, but i didn't get the refund. I tried to call them, but they didn't receive the call

I've booked a ticket from Rajahmundry to Hyderabad on 12.08.2024, 8.30pm in KVR tours and travels on 7.08.2024 evening. At around 9pm I tried to cancel my ticket as I couldn't take the trip due to inevitable circumstances. But the bus operator is not ready to refund my amount as he's saying that once the ticket is booked, it cannot be cancelled. This point is not mentioned in any of the booking and payment pathway. Please look into the issue.

Ticket no. TT[protected]
PNR no. 139400

The bus got stuck and did not move, causing all the passengers to wait and use their own money to travel to Bangalore. I need a refund since the bus did not reach its destination and got stuck in the ghat section, making it immovable. Even the bus driver and cleaner did not respond, and no alternative bus was arranged. So, I need the amount as soon as possible.
Even though bus driver knows that bus having big problem. But still from yesterday they are running it.
This is totally unfair.and you see his negligence.

Hi
Im vignesh
I traveled from palani to Bangalore at 06/07/2024 via redbus ticket number -TT[protected].
I have booked for 11 window seat .ofter boarding They gave me seat no 8 non window seat .
Usually I prefer window seat only for my comfortable sleep while traveling on bus.
Bus operator changed my seat i asked help from redbus the responded.
It was made me to stress because sleep less night.
Please get me a justice

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the unacceptable service I experienced on MM Travels bus from Delhi to Jammu on 29th May 2024. The bus, scheduled to depart from Ambala Flyover at 4:30 PM and arrive at Narwal Bus Stand, Jammu, at 11:00 PM, failed to meet basic service standards.

Details of the Issues Faced:
1. Misbehavior by Staff: The bus staff displayed rude and unprofessional behavior towards me and other passengers, with particularly disrespectful conduct towards a lady passenger, which is wholly unacceptable.
2. Non-functional Air Conditioning: The air conditioning system was not operational throughout the journey, making the ride unbearably uncomfortable, especially considering the long distance.
3. Unpleasant Odor: The bus had a persistent foul smell, indicating poor maintenance and lack of cleanliness.
4. Defective Switches: Several switches, including those for lights and fans, were not working, causing significant inconvenience to passengers.
5. Overloaded Bus: The bus was overloaded beyond its capacity, compromising the safety and comfort of all passengers on board.
6. Unscheduled Stop and Forced Bus Change: At an unfamiliar location, passengers were abruptly forced to change to another bus without prior notice or explanation, which was highly distressing.
7. Drop at Unknown Location: Instead of being dropped off at the scheduled Narwal Bus Stand, Jammu, at 11:00 PM, we were left at an unknown place and were forced to change the bus, adding further to our distress and inconvenience.
8. The behavior of conductors was worst. They were shouting on each passenger and were ready to beat if we were trying to raise the concern.
9. We were going to unknown place and our phone was out of charging and the bus had damaged socket which were not working.
10. The AC of the bus was not working properly.
11. We were dropped at Ludhiana at 10 PM and were forced to change the bus. We were with kids and ladies and were dropped on unknown place. It was completely unsafe with ladies and children.
12. We were dropped at unknown place. And were asked to go to the railway station in auto.
13. In another bus we were forced to be seated three persons on 1 seat and were asked i[censored] can’t adjust then we will leave u here itself.
14. We were dropped at Jammu at 5.15 AM on 29.06.24. We were not able to attend the conference on time.
The series of issues mentioned above reflect extremely poorly on the quality of service provided by MM Travels. Such experiences not only cause inconvenience but also pose serious safety risks to passengers.

Resolution Sought:
I request a thorough investigation into these incidents and appropriate action against the responsible staff members. Additionally, I seek a full refund of my ticket fare due to the unacceptable conditions and treatment endured during the journey. I also urge your company to implement measures to prevent such incidents in the future, ensuring a safe and pleasant experience for all passengers.

It was the responsibility of redbus to keep the journey safe and on time. In case of any causality with female passengers, redbud stands responsible. Kindly take appropriate action. Please acknowledge receipt of this complaint and inform me of the steps you intend to take to address these issues. I look forward to a prompt resolution and a written response within the next 14 days.

Thank you for your attention to this matter.

Dr. Aman Chauhan
[protected]
[protected]@gmail.com