Red Bus Complaints & Reviews

I had booked adtc bus for 25 jan 2023. From delhi to Amritsar. The bus was supposed to depart at around 10:30pm.At 11 pm I received message that the bus is cancelled. While I had very less options I booked another bus named North india transport which was supposed to depart at 11:10 pm. I called the required contact person at 11:05 pm to ask for the point where the bus would be and i got to know that the bus had left before time. They asked me to come to bypass in 10 minutes which was impossible. I could not understand why they had left before time that too without contacting me Or informing me. I had really suffered because at that time i had no option left as it was so late. I had spent so much money on cabs and to reach amritsar. I haven't even received any money or compensation even though it was the bus service fault.

Hi Team,

I have book my ticket from rebus (PNR: 4305985)...
A day prrior I got a message from bus operator that bus is delayed..
Accordingly to my schedule I can't reach my destination on time..
Hence I have immediately called rebus customer support team (case id :[protected]and informed the same and I was also assured that I will get 100 % refund amount into my account as it was bus operator mistake. And insisted me to not to travel...
As I didn't got the amount I have followed up continuesly with rebus support and right now they are denaying to refund my amount..
I Would really appreciate if you could look into this isssue and help me to get a resolution..

Thanks &Regars..

In Red bus no option is available to download invoice for my bookings

I tried booking ticket with redbus via Gpay from Coimbatore to villupuram on 5Jan, 2023. The transaction got stuck while booking ticket and it got success later few hours. But the ticket is not confirmed. I tried contacting Gpay support center and they told to contact the redbus merchant since the transaction got successful from their end.

I have already informed the same with redbus customer support over call for the past 20 days. Still i could not find any progress for the complaint registered.
Complaint Id: 20817194
I booked bus tickets twice in which ticket got confirmed for second transaction (9.16pm) but ticket not confirmed for first transaction (7pm).
I have attached the screenshot for both transactions.
Kindly do the needful ASAP.

Worst, ridiculous, junk bus provided by redbus specially M.R.Travels bus number AR06A9158.
The bus was almost 7 hours delayed, unhygienic bus, no safety protocols given, bus driver n conductor asking roadside people to travel through bus like an auto rickshaw, all the walking area was covered with bags and people. Never travel with redbud.

Respected Sir,

Date Of Journey 15 JAN 2023
Ahmedabad TO Mumbai
LB4, LB3

Would bring to your notice all the things.
1) Bus arrived @ 2.45 a.m. on the boarding point where timing was 11.30 p.m.
2) Harsh words used by bus operator Ramdev Tours and Travels when asked for the seat in his office where i was on place from 11.00 P.M. @ cold night
3) Gps Tracking was closed by bus when complain to red bus they told that bus operator was not picking the call.
4) When complain on No. 100 to police they did not take action which will be complain to the court soon and send the notice also. They asked to remain in ahmedabad only rather taking any rational decision.
5) When seat was given it was kanak travels bus and nuber was also not proper.
6) No arrangement for blankets and water.
7)cleaniness was worst and thrown near my seat when asked to clean they told you get down the bus and arrange for other bus.
8) HAd to left my day job too
9) when my dropping was Vasai Phata they told we don't know the stop and left us more than 10 kms away where we face transportation problem.

Worst experience by redus..when complain to redbus they told we will pay you 15% of your charges and complain will be closed and no furthur action will be taken. I think so it is recorded in call center of redbus.

If not action taken by just write mail to me. I know how to take against redbus, Bus operator and penalized them more them than your earnings. And also penalized which harresment you have given to me.\

I have photos, recorded calls ...which you do not have facility where i can provide you so give me mail id.

Sir, That RTC bus in which I traveled has no proper door. Despite several requests, the driver could not close it. We shivered like anything on that cold night. We suffered a lot. Inform the problem RTC officials concerned. The journey was on 12th January from Chennai to Guntur

Hello RedBus,

This is to inform you regarding sheer negligence and dying Situations/circumstances Me and my family was thrown into by RedBus in my Recent Journey from Lucknow to Delhi.

1. The ticket I received on WhatsApp was for Different Bus No. UP53GT3233, Driver Contact Detail: [protected].

2. Text message I had received was for different bus: UP53FT8333, Driver Contact Detail: Tommy Singh [protected]

3. Also, Driver 1 called me and said I am 40 minutes away from your Boarding point i.e Kamta, Gomti Nagar Lucknow, later on called and said I have no such seat reservation in my bus i.e L6 Sleeper.

4. Driver 2 called me at 11:10 PM in the night and said I am at your boarding point Kamta, Gomti Nagar Lucknownow in which my seat was reserved but the wrong ticket which I had received had a boarding time of 11:40 Minutes.

Driver 2 (Tommy Singh [protected]) Made me travel 25 KM from home via my own car by driving at night on a highway full of trucks risking my and my family members' lives in danger. I requested this driver to stop in between so that I could board the bus but he didn't listen to me.

PFA screenshots where i have tried to reach out to redbus and their authorities to report this issue, but on twitter what i have received so far are just assurances that we are looking into the issue.

Hoping for a fair resolution from your side.

Thanks & Regards
Prashant
Mob: [protected]

I booked a ticket trough red bus and changed the journey to another day using their free date change option as it was difficult to do the journey on the booked day. But since I had to be admitted to the hospital the day before the day i was supposed to travel I could not travel because I could not cancel on their app, even though i informed them through mail, they were not willing to change the date or give me a cash refund

Its been around 6 days/ and my refund is not initiated yet. The amount of trouble i suffered on 13th January 2023 midnight at 1:30 am with my safety concern and financial lose of another INR 1000 as i have to book another bus was not enough Red bus?
That you guys are making me suffer more.
When your team have already spoke to bus driver at that instant of time on 13th and driver already informed you that he left early from the departure time as he didn’t get my booking details. Than I don’t understand what is left?
You lack a proper work, and letting me suffer.
You guys have showed that, i can not trust you people in future. I can not let my sister traveling with you, because your safety and service is absolutely zero.

Mere Seat ke charging socket kam nahi kar rahe. Staff ko batata toh voh dhyan nahi de rahe. So next time red bus se booking karna nahi hai.

I booked ticket from Dindigul to Chennai in KSM travels for travel date 17 Jan 2023. They have charged 3, 777 for non ac sleeper. The bus number is PY01 CD2740. We were completely disappointed when we onboarded the bus. The last seat we booked was a mess and there is no curtain also available in the side as well in the back. No safety pedal also available for upper berth. When we told this to the support person incharge his behaviour was rude and it was like do what you can or raise a complaint if you want. Such a worst experience.

Hi,

I have booked Royal travels on Dec 5th through redbus and the bus broke down just 5 kms away from my boarding point.

Even after 3 hours there was no other transportation provided. After that also, we were provided with only tempo traveller and travelled a the way till my destination.

For this reason, I would like to get a refund.

I have booked ticket for full sleeper and I was not provided with that sleeper. Morover there was a delay of 4 hours from the time to reach destination.

Additionally there was no proper response either from the authorities or from the manager or any person responsible.

This email is to register this complaint and request for a refund.

If there is no response, this issue will have to be escalated.

Poornima

I have booked a bus ticket from Redbus for morning star travels on 11th Jan 2023 but mistakenly put the wrong time and have made the payment of ₹2940, I asked for a refund from Redbus or atleast a re-scheduling of journey to some other date for which they asked me to reach out to the bus operator and I tried to call and whatsapp the bus operator many times but they are not picking up the call and neither they are responding on whatsapp even after reading my texts . I again tried to reach Redbus customer care but they said nothing can be done . They have not even tried to get in touch with bus operator and denying me to help so casually . My journey date is of 25 jan but still how can’t I cancel my ticket . Atleast they should understand that it happened mistakenly and if atleast they could let me re-schedule it again but they are not helping out . It was the first time that I used Redbus app and the worst experience ever .Please help . Why do we even have a customer care if they can’t help .

Hello sir
I am Anjaly Sankar, I had booked a seat(Seat No:2) with the same name for October 3rd from Bangalore to Karunagappally (5.15PM-06:30AM) through Redbus.

I cancelled the ticket by September 28th that follows the refund policy.

I havn't received my refund yet..Please do the needfull.

Regards
Anjaly

The ticket fella clearly sounded and appeared illiterate, getting loud unreasonably. Even though I and my companion kept on one berth, he made us pay 500 rs extra for another berth that we never used during the whole travel.

The driver's cabin was overcrowded throughout; maybe that's why he drove slow cos he was rather busy chatting and laughing. The urinal in there stank awful! Don't know how the passengers placed closed to it survived??

The floor carpet was dirty and smelly.

The space and atmosphere created around the berth could make anybody claustrophobic; no wonder I fell sick!

The stopover for refreshment could've been A LOT better, but the driver chose it according to his class.

The bus's booking website is pretty misleading. They show something else over there and give a total shock later on!

Never riding on a red bus ever again.

I'd strongly demand my wrongly charged money back if possible, please!

Unable to book ticket in between stop of Swargate-Karmala bus from redbus app.

I want to book a ticket for Chilwadi stop which comes in between Swargate to Karmala bus. but I am unable to find the bus if I select these destination. I can direct book for Karmala destination.
so can u please add in between stop while book bus tickets.

Ticket no: TRDR56584480
PNR no: D7K3FFFJ

From Ranchi (Jharkhand) To Gaya (Bihar)

Bus was cancelled but got to know when we reach in Bus stand.
Already requested to refund the ticket amount but refund not given till date.

Dear Red Bus

I am writing to express my mother's extreme dissatisfaction with the Red Bus bus service that she recently experienced. My mother, Sarita Chhetri (42 years old, female), was traveling from Kathmandu to Sarojini Nagar in Delhi on 30 December 2022 at 07:00 AM. When purchasing her ticket, there was no mention that there would be an interchange of buses during her journey with Red Bus. This caused significant...

I supposed to travel banglore on 06/02/2023 at 11pm
So I booked the tickets via red bus on SRS travels. Bus number KA51AB0451.
My boarding point should be Avinashi and got the bus too.
And I wanted to ask my seats and luggage details to driver but he was very very rude and did a physical man handling too.
So I wanted to make a complaint again him.
Here after these problems not happen to another passangers.
So please take immediate action otherwise I ll file police complaint against him.