Red Bus Complaints & Reviews

Cited subject I have booked jaipur to sirohi rsrtc sleeper ticket bus and paid amount Rs.542.35 but sleeper bus not available at rsrtc stand jaipur at 6.00 pm. Please refund the amount .Required detail is as below-
Route: Jaipur (rajasthan) to Sirohi (Rajasthan)
Ticket No: TS3U68479533
Passenger: Arjun kumar (31, MALE)
PNR: SRHIJ[protected]
Travels: Rajasthan State Road Transport Corporation
Departure: 06:06 PM Feb 26, 2023
Seat Numbers: 36
redBus Discounted Fare: INR.542.35
Total fare paid: INR.542.35
Boarding point: JAIPUR
Landmark: STATION RD
Address: STATION RD, SINDHI CAMP BUS STAND, JAIPUR, RAJASTHAN 302016
Boarding point contact: Rajasthan State Road

We booked one Ticket from Red Bus website in the Name of Mr.Sankar Mondal on 23rd Feb 2023 through Rama Krishna Tour and Travels but while booking ticket not generated and amount deducted we received the message with in two three days amount return back but still not refunded.

Cancellation of bus ticket -prn no. racn2nmlt339

RACN2NMLT339
Bus Ticket - 26.02.2023 Unable / Denied Cancellation only prn no in the Ticket from Raja Travels. No Ticket no. printed. Red bus web site asking ticket number.

Today I am travelling with my 5 family members by vetri travels booked through red bus.
While travelling from chennai to sivakasi we are hearing huge noise inside the bus which I made complaint to your staff.
I took video with sound generating by bus while moving. Thinking that Redbus will provide good service, we believed vetri travels and booked 6 tickets with premium rates more than Rs.12000.00 but we got very worst experience of huge noise inside the bus and none o[censored]s able to sleep. In fact my aged father and mother who took lower berth experienced very heavy noise at the centre if the bus. I request redbus to take action against travels and penalise them. I also request all the passengers who travelled with me had same experience and all should be refunded their fare spent for such a worst service. In fact it was observed that, inspite of drivers advise, the company is not repairing bus and the service is continuing with huge fare. In case red bus is not taking any action, I will forward recording of all my calls which I made today with red bus officials and video with noise took inside the bus for redressal with consumer forum.
Regards
Mohanraja c
[protected]

Hi,

I am archana and i had booked a ticket from Goa to Hyderabad for 28th Dec. As my plan got changed i cancelled the ticket by calling bus operator. now both bus operator or red bus has not done the refund. i keep calling red bus customer care and they are not resolving the issue.

I have raised an issue and issue no. is 20738098 red bus. My booking was for 28th Dec and till now i haven't received my refund.

Customer care response is standard that issue will be resolved in next 24 hrs but no update. this is keep on going till now.

Dear Sir/Madam,

I am puranam Ramesh and i have booked 2 tickets from vijayangaram to hyderabad on 13 feb 2023 on red bus by sri krishna travels while payment i got error displayed.

after some time i have booked in orange travels after some time i got 2 success full sms and booked in two buses with amount of appx 3900 rs

and amount deducted 3900+3900 aprox. and i informed to redbus, orang travels and sri krishna travels but they did not support and not canceld my ticket either any bus

later i traveld in orange travels

i am requsting you please refund an amount of 3971 /- booked in sri Krishna travels with ticket number TS3F67945761

I booked 2 bus tickets online through the redBus website on 5th February 2023. Immediately after the payment was taken, I received the following on-screen message: "We're sorry! Your ticket could not be booked due to technical glitches. Please note we have received your payment, you need not pay again. Our representative will call you in the next 15 minutes to confirm the booking. You can use the reference number Ref. No.[protected] when you communicate with us". This was two days ago - I have received no call and no email contact, so do not have any tickets for my journey
None of the online contact systems work - when I try to use the live chat facility, it's necessary to log in first, but the login box does not work. There are no phone numbers anywhere on the internet, except for in India, and the customer support staff there say they cannot help me because I am not in India. RedBus has stolen my money

Hi,
I had booked a bus by name BMCC pvt ltd from hyderabad to Bangalore 0n 5th Feb 2023 from paradise firestation stopat 7.30PM pickup. The pickup van that was supposed to pick me up didn't come at all and at 8.30 PM they called and said I need to come to lakhadikapul stop otherwise they will leave. Even though I tried explaining them that my booking in redbus is from Paradise firestation, they simply said speak with redbus at disconnected. Later, I was told that I need to come to Pariwar Dhaba if you need to catch the bus, which is in outskirts of Hyderabad. I had to catch a auto and paid 1500 to reach the Pariwardhaba to find out that the bus operator is not picking the call. Again after few frantic calls they made reservation in another national travels bus and I was able to make the journey.

Such an traumatic experience, the most difficult part is that the operators do not respond or just say ask the redbus.

If it was a single lady or single mother with kid what would been the situation, I would solely blame Red bus only, as they do not check and verify the bus operators.

Please do not book any buses in Redbus app which is not of renowned operators. Red bus only make commissions with these bad operators.

Beware!

I am sharing my horrific experience.

I am not able to generate the tax invoices for the booking i did from red bus.
Trip ID: TRBT[protected]travel Date : 31-OCT-2022) & Trip ID: TRBP84649979

(travel Date : 28-OCT-2022)

Issue : Redbus does not provide Tax Invoices . Which is a Imp feature for travel apps....

Booked bus ticket as per the following details:
From Kanpur(UP) to Delhi
Feb. 05, 2023 at 11:00 PM
Ticket No. : TS[protected]
Passanger Name : Rajesh Singh
PNR : 38692SKA
Seat No. UD18 (Single)
Amount paid online : INR 2008.65
Boarding Point Faizalganj Chouraha, Kanpur

Received call from Mob. No. [protected] and share Bus No. HR 38 AB 9483, Boarding OTP: 1671 through SMS at 10:20 PM.

Bus came around 10:50 PM, shared the details with concern person but he is not allowed to board due to not having my booking details.

On request, I have travelled in same bus with additional cost of INR 1050/- (Seat No. LD5) sharing with some other passenger.

Immediately complaint through RedBus help desk, but not resolved.

Requested to intervene into the matter and resolve at the earliest.

Fully cheater & fraud company. if anyone have question, can talk with me [protected]. every time they all are trying to cheat the customers. requesting you, pls dont do the journey with such fraud company.

Ticket Number: TS[protected] | PNR No: TS[protected]WBDH/288185/Mau Delhi 02
Hey Surya,

Thank you once again for booking your bus ticket with redbus. This mail will help you with all the information related to your upcoming trip from Azamgarh to Delhi at 5:15PM on 4th February 2023.

Tickets confirmed hone ke baad hai, 1600rs liye gaya hai aur harassment kiya gaya, phone ko baar baar disconnected kiya gaya, consumer court me jaunga waha faisla hoga

Ticket Number: TS[protected] | PNR No: TS[protected]WBDH/288185/Mau Delhi 02
Hey Surya,

Thank you once again for booking your bus ticket with redbus. This mail will help you with all the information related to your upcoming trip from Azamgarh to Delhi at 5:15PM on 4th February 2023.

Tickets confirmed hone ke baad bhi jab passenger waha gaye to unhe bola gaya ki aapki ticket cancel ho gai hai aur aapko 1600 dena hoga, online payment bhi di aur physical payment bhi liya gaya, me consumer court me jaunga is matter ko le kar

We booked tickets traveling through red bus but they are provided very third class service don't answering anything, according to them they reach by 9.30 it's around hrs delayed they don't bother to contact even one year child baby with us facing trouble by this time for service

I had booked 2 tickets from the redbus but due to unfortunate circumstances i had to cancel the tickets redbus haven't transfered the refund amount of ₹1732.5, 1591.50 according to refund status the refund must reach my account before 1/02/2023

I had accidentally booked a ticket on a wrong date and called the customer care within 5 mins. They asked me to book another ticket with the same operator on the correct date, after the journey i will get the refund for the first booking . I did so and the new ticket was much higher in charge.
I completed the journey on 11th January, today it is feb 3rd and i still have not got my refund.

I made around 10 calls to the customer care and they say they’ve initiated already. I even contacted my bank as per redbus suggested. Still no use. What should I do more? I’m very disappointed about this .

I booked ticket from hyderabad to thanjavur through redbus on 12th january 2023.I was waiting for the bus they sent van pickup to board bus but the bus was having rto issue we traveled more than 250 km by van to board the bus later at hosur the passenger complaint to police station regarding refund the inspector asked us to get the refund through redbus for traveled by van for 250 km then we boardee another bus and reached thanjavur around 4:30pm but we supposed to reach morning 9:30am. My entire plan was collapsed, kindly arrange to get the refund for the delay and used van for 250 km
09:07 pm

I had completed a journey from Guwahati to Digboi on 29th January 2022 on Standard Chartered bus. My seat number was 14A. The bus operators made a male passenger seat next to me whereas I requested them to not make a male passenger seat next to me instead make a female passenger seat next to me. But they instead asked me to pay for it. This was the policy of red bus that if a female passenger has booked a seat, no male passenger can book a seat near her. I had to pay extra for that. I escalated this issue to red bus but red bus has denied to help me out. I am mentally harassed by both the bus operator and the customer care executive of red bus.