Red Bus Complaints & Reviews

I booked a ticket from Chennai to eruvadi on 29th July but I cancelled it afterwards since I want to move the date but it showed the refund is initiated for 2 days and after that it says the refund is credited, but I didn't received the amount, please resolve the issue asap, my ticket number is TS8Q94788553 and my mail id is [protected]@gmail.com.

I booked a ticket from Chennai to eruvadi on 29th July and i cancelled it afterwards, then the refund status was on initiated for 2 days and after that it showed the refund is credited but it's not received in my bank account, please resolve this asap, my ticket number is TS8Q94788553 and my mail id is [protected]@gmail.com.

Why you are showing bad services buses on your red bus app.
I m suffering a lot because of your red bus app

I booked a ticket from New Delhi to Dehradun on 11 July 2023 for Rs625 the amount was deducted from my bank account and the seat was also booked.But after couple of hours the bus conductor called saying that the bus is cancelled and I would instantly get my refund. After this I received a message saying that my refund amount is Rs0 and cancellation charge was the whole amount.
I want 100% refund as this was not my fault besides I also faced a lot of inconvenience on the last minute cancellation of bus.

Need GST Invoice for Ticket number TS[protected], PNR number SKT2639128,
please send GST Invoice to [protected]@furntiqdesigns.com

I am trying to Download my invoices for previous bookings and app is not working...

Hello sir mam
I booked 2 ticket from darbanga to delhi on 23rd may from new travel india (RED BUS). The bus owner or supersvisor suddenly change the boarding place . The new boarding place is far 1 to 1.5 hours . Then i call the red bus customer care, the customer care take conference call to driver, the owner said that if you don't reach the new boarding place then cancel the ticket, i do the same but don't recieved refund till date. I call again customer care after 2 days then customer care again take conference with driver, now the owner of bus lying all communication and said that i dont refund not a single penny to you, you can call customer care again and again i dont care . This is the behaviour he shows to customer in front of red bus customer care . Pls help me and refund my money back .

Hello Redbus,
I have booked a bus from Mandi Himachal Pradesh to Delhi on 4 July 20230 at 10:30pm with Malana Travels. The bus was running late by 1:30 hours .
When bus reached at boarding point I started to board bus but when I reached to my seat number i.e. 2D then at my seat another passenger had been already seated.
When I ask him that ie my seat then he asked that Malana Travels Agent has allot him that seat . But I have already booked this seat no. Online through Amazon pay.
Then I talk to Marshall of bus then he said me to talk to Malana Travels Manali office.then I talk with them and they agree to give me my seat i.e. 2D.
But Marshall said that bus is already running late so kindly seat on other seat and we will allot you your seat within. 15 min.
After 30 min. I also talk to Malana Travels Agent/owner to allotted me my seat. Then they also give me believe to allot the seat within 15 min. But they donot allot me seat whole journey.
That was very bad and poor behaviour of Malana Travels last night.
Very very poor service.
I have reasonable believe that Redbus in connivance with Malana Travels is misleading and cheating with passenger. I hereby warn you to blacklist or remove Malana Travels Manali Delhi route from your platform and compensate me with my full amount refund and harrasment occurred due to deficiency of service on your parts or else will file a case against Redbus and Malana Travels in appropriate Consumers redressal forum and you will be solely responsible for the same.

We have planned to visit to Bangalore on 3rd July and ticket got confirmed. Since the journey prepone is required and tried to book for 2nd July, but app took as 4th and charged 150 extra wallet amount.

Since reschduled, either cancellation or reschedule or amount return is not possible as per the executive.

Since, its the application issue, and i am sure the booking date selected as 2nd, then showed 3 buses...

I have booked my ticket and cancelled on the same day. The said transaction of refund status in redbus app showed completed but i didn't receive any money in my bank account.
Kindly look into it.

I booked bus tickets from Lucknow to Haldwani for 9th of June 2023. But it got cancelled by the operator and they told that refund will be received in 5-7 days. I got a mail that refund has got initiatedbut I have still not received any money. It has been moe than 10 days now.

Subject: Urgent Complaint - Inadequate Support and Consequences of Travel Disruption

Dear Consumer Rights Complaints,

I am writing to file a formal complaint regarding the inadequate support I have received and the consequences I have faced due to a major disruption in my travel plans, specifically concerning my experience with redBus. It is o[censored]tmost importance that someone from your team addresses my concerns promptly. I am deeply disappointed and frustrated with the response I have received so far, and I urge you to take immediate action to rectify this situation.

I attempted to address my concerns directly with redBus through their designated channels, but unfortunately, I have not received a satisfactory resolution. Despite following their instructions to use their app or website for complaints, my situation remains unresolved. The lack of a timely and effective response from redBus has caused significant inconvenience and has put me in an extremely difficult position.

I placed my trust in redBus to provide reliable and efficient service, especially during urgent travel situations. However, my recent experience has shattered this trust. The absence of a confirmed ticket through redBus has resulted in the postponement of my travel, leading to substantial personal and financial losses and negatively impacting my personal and professional life.

The repercussions of this travel disruption have deeply saddened me, and I hold redBus responsible for the consequences I have endured. The lack of appropriate support and resolution has not only caused financial losses but has also affected my mental well-being and overall trust in their services.

I am requesting your intervention in this matter and urge you to take immediate action to address the predicament I find myself in. I expect redBus to compensate me for the financial losses incurred due to the disruption of my travel plans. Furthermore, I kindly request a thorough investigation into the breakdown of redBus's support system, and I seek assurance that such incidents will not be repeated in the future.

I trust that Consumer Rights Complaints will acknowledge the gravity of this situation and promptly address my concerns to ensure a fair resolution. I anticipate your intervention and a comprehensive response outlining the steps that will be taken to rectify this matter and provide appropriate compensation for the losses I have suffered.

Thank you for your immediate attention to this matter. I expect a prompt and satisfactory resolution to my concerns.

Here is the Transaction details.

"Rs 533.05 debited from your A/c using UPI on[protected]:55:54 to VPA redbus.[protected]@axisbank - (UPI Ref No[protected]Federal Bank"

Yours sincerely,

Aravind S
+91-[protected]

I booked bus ticket of 19 may from Delhi to Haridwar which was cancelled by bus diver but yet no refund

Today on 12 june 2023 i made a booking through red bus app but my booking was not confirmed and money was deducted from my phonepe id. Please look into this matter.. transaction id is
Т2306121116453438314995
and collect id is
HDFCA2E47EFB6794DEE90D45E0335E

I booked a ticket for a bus company named (PEPSU) on the date - 14th May (Sunday). It was from Ludhiana (Counter no.5, bus stand) to Delhi (ISBT Kashmiri gate). Ticket no. - "TS6B16906577" & PNR NO - "[protected]_[protected]".

I kept waiting at the counter for 2 hours, but the bus didn't come nor the driver or manager picked up the call. Later he called and said the bus is not coming and is late. I had to do a costly taxi to reach Delhi as I had my flight booked.

I reached out to RedBus to raise my complaint and file a refund. And they said I will get a callback. they didn't call back. And after 15-20 days I got the mail from them that the issue is resolved and the complaint is closed.

I called red bus again and they said they will raise the complaint again and it will show in my account. They sent a case ID which was[protected] on 7th June 2023. Till now, I haven't received any mail, any refund no call back from them nothing.

And Redbus says that they don't take any action against any bus companies who does fraud or don't refund upon their cancellation.

I need my refund for the bus seat I never travelled in. Bus company - PEPSU is committing fraud against its customers and Red Bus is not supporting it in any way.

REFUND TICKET FAIR URGENTLY
To,
Dear Red bus team,

This is to bring to your kind notice that i booked online tickets through RedBus app on 6th June 2023 to travel from Tezpur to Jorhat on 7th June 2023 for 1 Member.

Payment was done through Fi card. After Payment transaction got a message stating Seat was not booked & Payment received successfully. You people failed to sent the Seat Booking message...

Hi
I booked indore to nagpur bus ticket no. -TS[protected] for 12th June and RedBus claimed that you can get minimum 10% off on return ticket booking.
So I booked return ticket from nagpur to indore ticket no. TS[protected] 13th June. But I had to pay whole ticket original price.

Didn't receive any off while booking return ticket as RedBus claimed.

I booked 4 tickets for my family operating from Manali to Dehradun in 7th of June, Bus strated little bit late from its schedule time 5:Pm on 7th June 2023.On reaching Chandigarh around 2:Am Bus driver stopped bus at petrol pump and driver skipped from bus without any intimation to passengers.On our query with bus owner he simply said talk to incharge and disconnected my phone.Just after the owner of bus City Land he switched of his phone.All passengers were annoyed.On our query the agent over there he lie with us by explaining that there was problem with bus wiper, so bus could not travel, and he informed us to wait and another bus would come.When another bus came than we shifted our luggage and passengers.It was really a bad experience travelling with City Land Bus.After all this bus driver for the one we shifted he informed that he doesn't know the way from Chandigarh to Dehradun.It was our mistake that we had a long patience othwise we could have made this complain with Police station over there at Chandigarh.

Dear sir,

I have booked bus ticket for my uncle on 05.06.2023..

the ticket details are

Traveller name : narayanaraju
Date of journey : 06.06.2023
Seat no : R8
Ticket no : TS[protected]
Boarding: Vizianagaram
To : Taadepalligoodem
Boarding time: 8.15pm
Travels name : sri venkataramana travels

Dear Narayanaraju,
Your travel...

We were travelling from pali too vashi we caught the bus at 3:00 pm from pali The Ac in the bus was not working from the night and the time for the bus to drop the passenger was 10:05 AM but it dropped at 6:00pm driver using abusive language and talking rudely i tried to reach the laxmi travellers jodhpur head office but no response from their so please help me my ticket for one double sleeper costed 2000