Red Bus Complaints & Reviews

Dear Sir, Refer to the above cited subject, the details of travels are Date of Journey: 16-Oct-23; PSR Travels (Anantapur to Chennai), Time: 09:15pm. Ticket no. TSBB89155545. Based on mentioned details by daughter and wife are passengers and waited till 12:00am where bus has not reached to pickup point & also no proper response from Red bus and travels. I have called to Red bus customercare and inform that they cant wait till late nights on road as safety point of view and requested to Refund my money (or) change the date of travelling. Customercare confirmed, "they have initiated for REFUND & will be credited within 48Hrs".
As an followup, again i have called dt. 17-Oct-23 then i got the same reply "our Escalation team will call you and taken complaint no. 23266134. Again i have called dated 25-Oct-23. Now they are replying that Refund cannot be provide. In view of above, requesting you to help for Refund of my money.

As i have booked ticket for my travel from Kelambakkam, Chennai to Pattukkottai. Because of redbud last min cancelled trip as same travel, I have booked hurry to other travels bus for same destination . Due to some personal reasons I have been late to the boarding so bus taken away from boarding spot, so now as bus going without taking me, I ask driver ur late so I taken he told, I need refund please take action
Regards travels deltaking travels .

I am writing to file a formal complaint regarding a deeply unsatisfactory experience I had on 21.10.2023 while traveling on Sri Krishna Travels hope that you will address this matter promptly and appropriately.

I had booked a bus ticket from Chennai Chromepet to Palani via online through Red Bus, and the seat I booked was Seat No. 7. However, upon boarding the bus, I found that my seat had been given to another passenger via offline booking without explanation. When I raised this issue with the bus operators, their response was not only dismissive but also extremely hostile.

To make matters worse, I was met with threats and intimidation, with the operators threatening to leave me stranded on the road at 10 pm. Their behavior was not only unprofessional but also deeply distressing.

Despite my repeated requests for a resolution and an alternative seat, the operators refused to accommodate me, resulting in me being placed in the last row of the bus. This seat change was not only inconvenient but also a clear violation of my booking.

Subsequently, I attempted to contact your bus company for a resolution to this matter, but I received no response. I also reached out to Red Bus customer service, and they also failed to provide any solution or assistance.

This entire experience has been extremely disappointing.

I kindly request that you investigate this incident thoroughly, address the unprofessional conduct of your bus operators, and ensure that proper procedures are in place to avoid such incidents in the future. Additionally, I would appreciate a refund or compensation for the inconvenience and distress caused during this journey.

I hope for a swift resolution to this matter and an assurance that corrective actions will be taken to prevent the recurrence of such incidents in the future.

Thank you for your attention to this complaint.

Regards,
Shaik
[protected]

My pnr no is 29747 of dt 20/10/23. During booking of ticket tech error was shown and after some time i have booked another ticket for 4 persons from pune to jalgaon on 23 oct 2023. After few times both tickets was confirmed through msg. Afterthat i have approach to customer care regarding 1 ticket was change on date 27 oct from jalgaon to pune. But reply was not satisfy and resulting is 1 ticket has been cancelled. The most highlighted is cancelled charges is 50% refund only. As compare to railway this is to costly and not for good to normal people. Hence it is requested to review my case and another amount was refund in my account at the earliest pl. My both ticket no is as per below : tsbg35609049 which is cancelled earlier and another is tsbg25704756 which is live
it is once again requested to consider the case and favourable orders please.

The bus layout shown while booking is different than actual seat location

Vide above PNR, I had booked a bus ticket for Udaipur to Ahmedabad for 18th October, 2023. The departure time from Udaipur was 2:15 PM. The travel Agency was Shrinath Solitaire Pvt Ltd. The agency informed at around 11 AM on the date of travel i.e 18th October, 2023 that the bus scheduled at 2:15 PM has been cancelled due to breakdown and I shall get the full refund. After followups with that agency, I am told that they had already issued the refund yesterday itself and in case I have not received the same then I must contact Red Bus through which I had done the online booking. I am unable to contact the RedBus as there is no helpline no. or chat facility available on their website. Hence, please help in getting my refund. Thanks. Hemant Mogra

My Mobile number was used to book the ticket by someone else.
Details given below
Redbus Ticket No. TSBF14588134
Service No - 6694/ TPT-ATP-6694
Passenger - Sai Vyshnavi
Tirupathi - Ananthapur

Henceforth, please put it as a process to verify the mobile number before accepting the booking

Driver reached pick up point at 7 which was supposed to be at 6 and he came by van with lack of bus facility
Then reached mejestic to board another bus, reached Mysore by 12.40 which was supposed to be on 10.30

I was trying to book a Lower single lady's seat; however, payment was unsuccessful and after 15mins of time period when I checked seat was still showing booked.
I have also called and confirmed by the respective bus operator, and they stated that seat is showing not booked but in redbus app it still shows its booked.

Unable to contact any redbus support. Kindly assist here.

Please note I don't have any...

12th Oct'23

Redbus seats: 12L, 11L, 3L. 2L, 1L, 7L
Ticket No. TSAZ77020279
Ticket Fare Rs 8080.79

I had booked 6 seats through Red Bus from Bangalore to Udupi for 12th Oct'23 at 9:20pm from Bellandur. I would like to cancel all the 6 seats . I tried calling various numbers available on net and I was told cancellation is not possible as per policy.

I request you to cancel the tickets and provide refund on medical emergency grounds.

I have booked my ticket to travel from chennai to salem, payment has been deducted from my account whereas seat has not been allocated.

Details of my booking:
Booking date: 28.09, 23
Travelling date: 30.09.23
Travels: Arvind Travels (Redbus App)
Ticket amount deducted from my account: 996.45/- (Including all)

Refund my amount to the same account at the earliest.

My name is Parikha and ticket number is : tsb[protected], pnr: 693777.

According to my ticket the bus was to depart from Kamta chauraha, shaheed path, lucknow at 9PM, however, after a lot of confusion the driver told us to reach dehria chauraha near charbagh which was 30 minutes away from the boarding point and hence I missed the bus. I wanted to request a refund for the same. Kindly help.

Team,
I have booked ticket through redbus website ( redBus Ticket - TSAR[protected]th Sep.
But invoice not yet received
Pls send me the details to my registered mail id.

Regards
Rameshkumar

Sir I was booking rail ticket by redbus service may money deducted but ticket not booked and booking was failed..please refund my money sir

On 28 Sept 2023 I book a bus ticket through Red Bus App, But due to operator fault the ticket was canceled and the refund amount of INR 1680 was Initiated. On 04 oct 2023 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. When I talk to bank executive they say that tha fault was from Red Bus Side, and Red Bus Was not talking any responsibility of it. They share...

On the 24th of September I booked a bus ticket via red bus from Jorhat to Guwahati. The ticket didn't get confirmed on the first attempt but the money was deducted. I booked the ticket for the second and the money was deducted again.
It was noted that the money was received by the company both the time. I reached their customer care support over the phone as well as by in app messaging. It's been more than a week now and they haven't provided the refund till now

Hello,
I had booked a ticket from Indore to Mumbai and paid for the same using Paytm UPI, I had to cancel that trip and so I asked for a refund of the ticket. The refund was Initiated and Completed but I did not receive thee money.
The message said "The refund of [Amount] has been successfully credited to your Add UPI account" because of the Add UPI in the message instead of my UPI account I think the transaction might have...

Sam tourist bus cancel reservation with out intimation
Date : 07/09/2023 01:00 AM
Trip : Dharmapuri to Kodikannal
so we face big issue in family...
return Trip Booked sam Tourist on 08/09/2023 cancelled and Rs 300 /- Charged

TSA[protected]

I noticed that a payment was debited from my account, but unfortunately the bus ticket purchase failed.

Bus ticked has been booked for 13 Aug 2023, but the bus has been cancelled, still i did not receive the amount refund, the Ticket ID are : 982ZRGGS, 982KZHX6, 98Y48JZK. Kindly check and refund the amount as soon as possible.