Red Bus Complaints & Reviews

I need invoices for my travel. I don't have option to download through app. I tried to call customer care where you will not have any option for talking to executive.its like a loop which ends with same data

I am booking shekhar travels via red bus
Udaipur to Delhi on 14 aug
My booked ticket 1600 + 1600
Once booking confirmed and after some time call by bus opretor without any reason to cancelled my ticket
Because increase fare 1600 to 2900
Shekhar travels and red bus both of fraud
Please legal action of this concern

I travelled from kurukshetra to gurgaon on 05/06/2023 04:15AM R.S. 3603/-by Zing Bus . I booked my ticket from Redbus. Redbus ticket did not have Gst invoice
Redbus told me ask bus operators and they telling me to call Redbus. I need Gst Invoice Bill of both the tickets and not just Gst No.
Kindly take necessary action as soon as possible.
I am tired calling both sides and tired of trying for downloading it from their...

I booked my bus ticket by REDBUS on 29 July 2023(Ticket number (TIN): TS8T70879189 from Ahmednagar to Hyderabad for dated 29 July 2023 that ticket amount was 1564/- Rs. and cancelled it on 29 May.

Bus cancel due to root change

But my problem is that still i have not received that refund amount in my bank account.

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

Dear Red bus team,

This is to bring to your kind notice that i booked online tickets through Red bus.com on 01 Aug 2023 to travel from BC Road to Bangalore on 06/08/2023 for 2 Members.

Payment was done through Gpay. After Payment transaction got a message stating Seat was not booked & Payment received successfully. But i received message from Gpay for successful payment. My seats ware not Booked. You people failed to sent the Seat Booking message to me after receiving My Money

Here are the details of Transaction:

Merchant Name: www.redbus.in (redbus1.[protected]@hdfcbank)
Payment Mode Credit Net Banking:- South Indian Bank
Amount Rs 2310.00
UPI Payment ID:[protected]

I hope provided info is ok, please do the needful ASAP.

So kindly refund my ticket fair and compensation.

Thanks&Regards,
PRIYA VEERA DSOUZA

I booked a ticket from Chennai to eruvadi on 29th July but I cancelled it afterwards since I want to move the date but it showed the refund is initiated for 2 days and after that it says the refund is credited, but I didn't received the amount, please resolve the issue asap, my ticket number is TS8Q94788553 and my mail id is [protected]@gmail.com.

I booked a ticket from Chennai to eruvadi on 29th July and i cancelled it afterwards, then the refund status was on initiated for 2 days and after that it showed the refund is credited but it's not received in my bank account, please resolve this asap, my ticket number is TS8Q94788553 and my mail id is [protected]@gmail.com.

Why you are showing bad services buses on your red bus app.
I m suffering a lot because of your red bus app

I booked a ticket from New Delhi to Dehradun on 11 July 2023 for Rs625 the amount was deducted from my bank account and the seat was also booked.But after couple of hours the bus conductor called saying that the bus is cancelled and I would instantly get my refund. After this I received a message saying that my refund amount is Rs0 and cancellation charge was the whole amount.
I want 100% refund as this was not my fault besides I also faced a lot of inconvenience on the last minute cancellation of bus.

Need GST Invoice for Ticket number TS[protected], PNR number SKT2639128,
please send GST Invoice to [protected]@furntiqdesigns.com

I am trying to Download my invoices for previous bookings and app is not working...

Hello sir mam
I booked 2 ticket from darbanga to delhi on 23rd may from new travel india (RED BUS). The bus owner or supersvisor suddenly change the boarding place . The new boarding place is far 1 to 1.5 hours . Then i call the red bus customer care, the customer care take conference call to driver, the owner said that if you don't reach the new boarding place then cancel the ticket, i do the same but don't recieved refund till date. I call again customer care after 2 days then customer care again take conference with driver, now the owner of bus lying all communication and said that i dont refund not a single penny to you, you can call customer care again and again i dont care . This is the behaviour he shows to customer in front of red bus customer care . Pls help me and refund my money back .

Hello Redbus,
I have booked a bus from Mandi Himachal Pradesh to Delhi on 4 July 20230 at 10:30pm with Malana Travels. The bus was running late by 1:30 hours .
When bus reached at boarding point I started to board bus but when I reached to my seat number i.e. 2D then at my seat another passenger had been already seated.
When I ask him that ie my seat then he asked that Malana Travels Agent has allot him that seat . But I have already booked this seat no. Online through Amazon pay.
Then I talk to Marshall of bus then he said me to talk to Malana Travels Manali office.then I talk with them and they agree to give me my seat i.e. 2D.
But Marshall said that bus is already running late so kindly seat on other seat and we will allot you your seat within. 15 min.
After 30 min. I also talk to Malana Travels Agent/owner to allotted me my seat. Then they also give me believe to allot the seat within 15 min. But they donot allot me seat whole journey.
That was very bad and poor behaviour of Malana Travels last night.
Very very poor service.
I have reasonable believe that Redbus in connivance with Malana Travels is misleading and cheating with passenger. I hereby warn you to blacklist or remove Malana Travels Manali Delhi route from your platform and compensate me with my full amount refund and harrasment occurred due to deficiency of service on your parts or else will file a case against Redbus and Malana Travels in appropriate Consumers redressal forum and you will be solely responsible for the same.

We have planned to visit to Bangalore on 3rd July and ticket got confirmed. Since the journey prepone is required and tried to book for 2nd July, but app took as 4th and charged 150 extra wallet amount.

Since reschduled, either cancellation or reschedule or amount return is not possible as per the executive.

Since, its the application issue, and i am sure the booking date selected as 2nd, then showed 3 buses...

I have booked my ticket and cancelled on the same day. The said transaction of refund status in redbus app showed completed but i didn't receive any money in my bank account.
Kindly look into it.

I booked bus tickets from Lucknow to Haldwani for 9th of June 2023. But it got cancelled by the operator and they told that refund will be received in 5-7 days. I got a mail that refund has got initiatedbut I have still not received any money. It has been moe than 10 days now.

Subject: Urgent Complaint - Inadequate Support and Consequences of Travel Disruption

Dear Consumer Rights Complaints,

I am writing to file a formal complaint regarding the inadequate support I have received and the consequences I have faced due to a major disruption in my travel plans, specifically concerning my experience with redBus. It is o[censored]tmost importance that someone from your team addresses my concerns promptly. I am deeply disappointed and frustrated with the response I have received so far, and I urge you to take immediate action to rectify this situation.

I attempted to address my concerns directly with redBus through their designated channels, but unfortunately, I have not received a satisfactory resolution. Despite following their instructions to use their app or website for complaints, my situation remains unresolved. The lack of a timely and effective response from redBus has caused significant inconvenience and has put me in an extremely difficult position.

I placed my trust in redBus to provide reliable and efficient service, especially during urgent travel situations. However, my recent experience has shattered this trust. The absence of a confirmed ticket through redBus has resulted in the postponement of my travel, leading to substantial personal and financial losses and negatively impacting my personal and professional life.

The repercussions of this travel disruption have deeply saddened me, and I hold redBus responsible for the consequences I have endured. The lack of appropriate support and resolution has not only caused financial losses but has also affected my mental well-being and overall trust in their services.

I am requesting your intervention in this matter and urge you to take immediate action to address the predicament I find myself in. I expect redBus to compensate me for the financial losses incurred due to the disruption of my travel plans. Furthermore, I kindly request a thorough investigation into the breakdown of redBus's support system, and I seek assurance that such incidents will not be repeated in the future.

I trust that Consumer Rights Complaints will acknowledge the gravity of this situation and promptly address my concerns to ensure a fair resolution. I anticipate your intervention and a comprehensive response outlining the steps that will be taken to rectify this matter and provide appropriate compensation for the losses I have suffered.

Thank you for your immediate attention to this matter. I expect a prompt and satisfactory resolution to my concerns.

Here is the Transaction details.

"Rs 533.05 debited from your A/c using UPI on[protected]:55:54 to VPA redbus.[protected]@axisbank - (UPI Ref No[protected]Federal Bank"

Yours sincerely,

Aravind S
+91-[protected]

I booked bus ticket of 19 may from Delhi to Haridwar which was cancelled by bus diver but yet no refund

Today on 12 june 2023 i made a booking through red bus app but my booking was not confirmed and money was deducted from my phonepe id. Please look into this matter.. transaction id is
Т2306121116453438314995
and collect id is
HDFCA2E47EFB6794DEE90D45E0335E

I booked a ticket for a bus company named (PEPSU) on the date - 14th May (Sunday). It was from Ludhiana (Counter no.5, bus stand) to Delhi (ISBT Kashmiri gate). Ticket no. - "TS6B16906577" & PNR NO - "[protected]_[protected]".

I kept waiting at the counter for 2 hours, but the bus didn't come nor the driver or manager picked up the call. Later he called and said the bus is not coming and is late. I had to do a costly taxi to reach Delhi as I had my flight booked.

I reached out to RedBus to raise my complaint and file a refund. And they said I will get a callback. they didn't call back. And after 15-20 days I got the mail from them that the issue is resolved and the complaint is closed.

I called red bus again and they said they will raise the complaint again and it will show in my account. They sent a case ID which was[protected] on 7th June 2023. Till now, I haven't received any mail, any refund no call back from them nothing.

And Redbus says that they don't take any action against any bus companies who does fraud or don't refund upon their cancellation.

I need my refund for the bus seat I never travelled in. Bus company - PEPSU is committing fraud against its customers and Red Bus is not supporting it in any way.