Red Bus Complaints & Reviews

Hi
I want to submit that I booked four berth vide ticket no. TS6G27894087 & Pnr no. TS[protected]UDMY/293754/Durg - Patna, from Raipur to Patna and got allotted LB03, 04, 05'06 after paying a hefty and unreasonable price by redbus. I boarded the bus on 19/05/23 from Raipur bus stand and bus was for Patna Danapur. When bus came it was very dirty and interiors was in delaphidated conditions from which I got injured as well.

The sufferings did not ends here it got more severed with passing of time. For you kind information bus never goes to Patna bus ticket is booked for Patna. Before 200 kilometres of patna passengers are shifted to one small congested travellers van to Patna even if passengers have booked AC sleeper berth they are forced to sift into travellers 12 seater bus. The bus conductor Mr. Raju told that bus never goes to Patna their usual practice are same as above. I was travelling with my wife and two kids of 7 years and 14 years got I'll due to reckless approach of operator and RedBus, if bus doesnt go to Patna how Redbus allowed us to book ticket for Patna. It's a grave fault on the part of Redbus.

During night time bus conductor allowed local passengers to board bus for earning money. They encroached our slippers berths against our wish and our privacy and comfort both were compromised giving a sense of travelling in a hell like condition.

I am attaching the pics of people encroaching our slippers berths at the night time which goes through out journey.

I have reasonable believe that Redbus in connivance with Naveen Travels is misleading and cheating with passengers. I hereby warn you to blacklist or remove Naveen Travels Raipur to Patna routes from your platforms and compensate me with an amount of Rs. 20000 for mental agony and harrassment occured due to deficiency of service on your parts or else will file a case against RedBus and Naveen Travels in appropriate Consumers Dispute Redressal Forum and you will be solely responsible for the same.

Santosh Kumar, Advocate
[protected]

My money from amazon pay got debited but it didnt show booked ticket on red bus. Please either book my ticket or refund it asap.

I booked a ticket from Lucknow to khatushyam with PNR 517924&518875
From Red bus and traveling partner was anshi Raj travels.travel date[protected]. the bus was already started with 3 hours delayed from source point and left us before 200 Km from khatushyam.asked to travel rest distance with own expenses, we are very disappointed, we need our refund amount please help

I did fill my travel relayed all info & GST detail but i didnt received the GST Invoice. I need this to claim my travel expenses, please do the needful ASAP.

MY TRAVEL ticke no- TS6A52724057
PNR:[protected] Trip Code: 95016

I booked ticket amt got deducted but ticket was not booked. . Again I booked & ticket got booked. . I need a refund of first amount which got deducted where ticket was not booked. .

I booked a confirmed ticket CITY CONNECT EXPRESS using the red bus app from Delhi to Dehradun on 4th May 2023. I was standing there at the boarding place right from 10:30 pm and the boarding time was 11:35 pm. But the bus operator didn't even call me when the bus arrived or not, I didn't know about that, because after booking the tickets, I didn't receive the message regarding the bus number.
Also when I called the bus operator who...

I booked a bus from redbus app and the driver doesn't inform me about his location of getting delay of bus by more than 1.5 hours and he informs me before 10 min then how can I board the bus and I cannot board the bus, So I request you to kindly provide the refund
Bus Name - K.N Nehra Travels
Route- Delhi - Gkp
Date of journey[protected]

I have booked my ticket (TS[protected]-Maniraj P-Seat no:A) from Chitradurga bypass to Coimbatore on 11.05.2023 through Ravina Travels. The bus time is 03:10pm from Chitradurga bypass. The bus got delayed for 04:30 Hrs and the have informed to me @ 03:15pm only. Finally the bus has came @ 07:30pm at location. They have inter changed the vehicle from Ravina Travels to Bharathi Travels @ 11:45pm at Bangalore Majestic bus stand. Bharathi Travels guys are treated the Ravina Travels passengers as worst case like irrespective words and gave the seats from most back side of their Bharathi Travels bus. We are struggling with back pain and sleepless with uncomfortable. I have booked my ticket with payment of Rs.4213.95 for this worst travels (Ravina & Bharathi Travels). Very very worst Travel agencies are Ravina & Bharathi Travels.

I have booked my ticket (TS[protected]) from Chitradurga Bypass to Coimbatore on 11.05.2023 @ Rs.4213.95. The bus got delayed up to 4:30 Hrs and they informed to me at the last minute of departure time (03:10pm). The bus came at my location @ 07:30pm only. And also they have interchanged the bus from Ravina Travels to Bharathi Travels at Bangalore Majestic bus stand on same day mid night 11:45pm. Bharathi Travels guy insulting Ravina Travels passengers and using disrespectful words. And also i have booked ticket No:A in Ravina Travels and they have given me last seat @ Bharathi Travels. This is very very worst activity from Travel agencies & Worst service from Ravina Travels and Bharathi Travels.

Ticket ID: 687DPQ26
PNR:[protected]

I am writing to express my deep dissatisfaction with the poor service I experienced during my recent bus journey booked through RedBus. I would like to bring to your attention the multiple issues I encountered, which not only caused great inconvenience but also affected my health during the trip.

1. Unbearable Discomfort and Lack of Assistance:
Upon boarding the bus, I noticed that there was a significant amount of dust and heat gas near the area where I rested my head. This made it extremely difficult for me to breathe comfortably, resulting in severe discomfort. Despite bringing this matter to the attention of both the driver and the pickup staff, they neglected my concerns and offered no assistance. To make matters worse, even when I contacted a RedBus agent, initially they refused to address the issue with the bus staff.

2. Attempted Manipulation and Disregard for Passenger Comfort:
To my dismay, I observed the bus staff trying to manipulate other passengers into stating that there was no issue with the airflow or heat near my seat. I occupied the lower berth seat number 15, and I can assure you that anyone who slept in that position would have experienced the discomfort caused by inadequate ventilation. Throughout the journey, I felt sick and unable to find relief due to the unsatisfactory conditions on the bus. Also, I got sms of different bus no. and some different bus no. we onboarded the last 3 digits of the bus were 611.

3. Inadequate Explanation for Unacceptable Conditions:
One of the staff members provided the explanation that the engine was experiencing problems, which might have caused the heated air to enter my seat area. However, this reasoning is unacceptable, as it indicates a clear oversight in assigning such a seat to a passenger. If there was a known issue with the air conditioning system, I should not have been allocated that particular seat, as it directly impacted my well-being.

4. Exorbitant Fare for Unacceptable Service:
I find it incredibly disappointing that I paid a substantial amount of 1680 rupees for an air-conditioned bus, expecting a comfortable and pleasant journey. Instead, I endured sickness and discomfort throughout the trip. In order to support my complaint, I took the liberty of capturing video evidence to highlight the unacceptable conditions I experienced during the journey.

Considering the inconvenience, discomfort, and health implications caused by the subpar service provided, I kindly request a refund for the entire amount paid for my bus ticket. I trust that RedBus values its customers and their well-being, and will take swift action to rectify this matter.

I have attached the video as evidence of the conditions on the bus. I kindly request your prompt attention and resolution to this matter. I hope that you will thoroughly investigate the incident and take appropriate steps to prevent such incidents from recurring in the future.

I look forward to your prompt response and a satisfactory resolution to this issue. Please acknowledge receipt of this complaint.

I've a booked seats in a bus which picks up at 3:15pm on 12th May at the pickup point, but was allocated seats in a different bus which reached the pickup point at 00:15am on 12th May. The seats were booked for elderly passengers who had to travel on priority. There is no proper channel to connect with the customer care executive and was unable to cancel the tickets as well.

I booked U5 but someone occupied the seat already. They gave me U3 instead where the blankets are already used by someone. Curtain rods and led boards are not screwed and they used tape and ropes and it looks like it may fall down anytime. Bus was scheduled for 4.45 AM at Madiwala and it came to pick me at 6.30 to Madiwala. They were keep stopping the bus to fill the vacant seats. They were never worried about the onboarded passengers and they delayed more than 2.30 hours.

I am Pradeep travelling on MR Travels Bus from Surat to Jaipur on seat S17 booked via Redbus. This bus was supposed to reach Jaipur at 1145 on 11 May 2023 but the bus is currently running two hrs behind schedule.

Moreover, the bus driver and conductor are over crowding the bus more than its capacity. Video of same is also with me.

Very poor service by MR Travels. I won’t ever travel by your Redbus and also won’t recommend it to anyone.

Hi,

I booked the ticket using redbus on 5th May 2023, I used ICICI bank netBanking to pay the amount of Rs 2887.5/-

The amount was debited from my account, but the ticket failed to generate. It's been 3 days but still the amount which was debited from my account has not been credited to my account.

Following is the transaction details, can you pls check and let me know when will I get the amount?

BIL/ONL/[protected]/Redbus/wwwredbusin1
You have made an online payment of INR 2887.5 towards PAYU INDIA from your Account XX174 on May 05, 2023 at 21:34 hours. The Transaction ID is [protected]

Regards,
Ahmed

Hi,

I booked the ticket using redbus on 5th May 2023, I used ICICI bank netBanking to pay the amount of Rs 2887.5/-

The amount was debited from my account, but the ticket failed to generate. It's been 3 days but still the amount which was debited from my account has not been credited to my account.

Following is the transaction details, can you pls check and let me know when will I get the amount?

BIL/ONL/[protected]/Redbus/wwwredbusin1
You have made an online payment of INR 2887.5 towards PAYU INDIA from your Account XX174 on May 05, 2023 at 21:34 hours. The Transaction ID is [protected]

Redbus cheating regular customers with out paying refund for cancelling the bus at last minute and no response and not attending the calls from my registered mobile number.

Here are the ticket details and I didn't get the refund till now, eventhough the bus operator cheated.
I raised multiple complains, redbus agreed to pay full refund,
but not yet paid till now.
Blocked my registerd mobile number, not attending the calls,
and no option to speak to their agent on their customer care number.

Trip Details
Nellore-Bangalore
Ticket Number: TS5E69825112 | PNR No: TS[protected]QNKT/64109/AGR-916A

Travel Date:16/4/2023 10:45 PM

AGR Travels
A/C Sleeper (2+1)
Boarding Point
Nellore
KVR Petrol Bunk
Landmark: Near Honda Showroom Ph No:[protected]
[protected]
Dropping Point
Bangalore
Silk Board

Two seat booked for 24thApril from Durgapur to Kolkata via redbus application, bus has been cancelled on the time of departure.complaint have been registered to redbus made several times but no proper communication done from there end . Issue report Ted on 24 th April and calling customer care almost daily.but no refund received yet.

I booked 2 tickets to travel from Banglore to Madurai Orange travels for SARAVANAKUMAR & VIJAYALAKSHMI travelable on 11.05.2023. So for we have not received the tickets. kindly arrange to send the ticket details immediately to enable them to travel without difficulty.

I have also not received the cancelled ticket of Rs.2100/ booked on 05.04.2023 . reference No.PAYTM[protected] NET605645 . kindly verify and arrange to refund the amt. at your earliest.

Hi,
My name is Ashish Raikwar and I booked 3 AC Seater tickets for me and my friends through redbus for travel from Noida to Lucknow on 05/03/2023 in ANTRIKSH BUS SERVICES (OPC) PRIVATE LIMITED. we were told to arrive at the ADVENT IT PARK, Sector 142, Noida at 11:15 pm. We came there at 11:00 PM and call the bus conductor several times but he didn't respond and later switched off its phone. after a while he picked and said he will arrive in 20mins but after 30 mins he told us to come to PARI CHOWK, NOIDA. we booked a cab on Ola from advent to pari chowk to reach pari chowk. but the bus operator still didn't pick the call also on the live location of bus was showing he passed from pari chowk.
I and my friends missed some of my college exams due to this redbus should look into this refund should be generated and this type of behavior is not acceptable at all.

I am attaching booking details.

mail id - [protected]@gmail.com
Ticket Number: TS[protected]
PNR No: 684U4J2G
Bus Operator Contact Number : [protected]

Hi team

My bus timing was at 2:50am and I don’t get any notifications about the delay
It has been delayed for 2 hours and I was in mahipalpur which is the most unsafe place in Delhi and these people don’t have courtesy to inform about their delay and there is no cancellation policy

Dear Deepangi Your booking is confirmed For 3 seats booked for Delhi-Rishikesh, 06-May at 02:50 AM, Seat No.M, N, O, PNR No.[protected], AMOUNT 3150 Boarding :Mahipalpur near shiv murti end, [protected], - GAJRAJ BUS SERVICE - MANTIS