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Updated: Jul 19, 2026
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Red Bus reviews & complaints page 9

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S
shruti126
from New Delhi, Delhi
Jun 27, 2017
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Customer care

Address: New Delhi, Delhi, 110088
Website: RedBus

Horrible experience. Booked a volvo bus from manali to delhi through redbus. Operator: apsara holiday tours. Departure time: 4:30 p. M

First of all the charges were really high for the kind of service they provide.

The bus which showed up was a scania bus instead of volvo. The bus had a broken air conditioner and flies everywhere.

On contacting the redbus customer care service, the first attended...
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A
askarju
from Hosur, Tamil Nadu
Apr 19, 2017
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Ticket booking

Address: 690528
Website: Redbus

My name is arjun s kumar. My complaint is about an online ticket booking site redbus. I booked a bus ticket from kalasipalayam to kayamkulam via red bus. I selected my indian bank card for payment, but they debited my sbt card without i typing otp and even without going to sbt payment page. Then i got a confirmation mail at 12.26pm. After some time i got another mail that my payment was unsuccessful and my refund is initiated. So i booked...
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S
saivikas
from Noida, Uttar Pradesh
Apr 12, 2017
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Relocating pickup

Address: Prakasam, Andhra Pradesh, 523157
Website: Abhibus

Hi,

I book the ticket from Delhi - Nainital as on 30 march 2017
with out information they change the pickup location i waited on the road more than one hour there is no proper response at operator u need to come another location for these information they informed after when i reached the my pickup point i loss my time and money ...

So i need my money back, I informed to redbus customer care 4 times...
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B
brnair
from Mumbai, Maharashtra
Apr 7, 2017
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Bus cancellation - No intimation/ No refund - Deficiency in Service

Address: Mumbai City, Maharashtra, 400706

Hello,

Ref: Ticket no: TK[protected]/PNR no: 57079697

Deficiency in Service

Please note that I booked a ticket from Ankleshwar to Nerul on 03/04/17 and was waiting at the boarding location at Ankleshwar on the night of 05/04/2017 for the bus. However, after waiting for hours, I came to know that the bus was cancelled. It was never communicated to me. Therefore, I had to
(1) wait in midnight...
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Sandeep Reddy CH
from Bengaluru, Karnataka
Mar 8, 2017
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Refund is not credited to my Bank Account

Address: Hyderabad, Andhra Pradesh, 501510
Website: www.redbus.in

I booked 2 tickets 4 months ago and i cancelled the 2 tickets. The remaining amount is credited in my redbus wallet. I raised a ticket more than 50 times for that amount to be credited in my bank account. Every time they said it is in process state and they will close yhe ticket. I called to customer care many times every time they told me new story and it will be credited in 7 working days. But till now money is not credited to my account....
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Y
yadukumar
from Bengaluru, Karnataka
Jan 26, 2017
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Partial Cancellation of ticket

Address: Bangalore, Karnataka, 560098
Website: www.redbus.in

Ticket Numbers:

TK2Q[protected] Bangalore to Pondy 27 Jan 2017 10:30 pm departure
TK2Q[protected] Pondy to Bangalore 29 Jan 2017 10:30pm departure

I have booked 3 seats through Red Bus from Bangalore to Pondy and back as per the details above. I would like to cancel i seat (15L) . I tried calling various numbers available on net and I was told partial cancellation is not possible.

Can you...
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R
rajanishgokel
from Bengaluru, Karnataka
Sep 27, 2016
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Services

Address: 560102
Website: www.redbus.com

I am an engineer working in Bangalore .I booked a sleeper class bus seat of KOMITILA operator in RedBus

I really suffered a lot.The rain water is coming from windows and entire my bed became wet.The rain water is falling drop by drop on my face and not able to sleep.The bus operator not even come to my bed to see even though i raised the issue to him.You people want just the money not bother about the customers.I literally...
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seamadhav
from Hyderabad, Telangana
Aug 16, 2016
Aug 11, 2023
This thread was updated on Aug 11, 2023
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Bus breakdown and refund

Address: Hyderabad, Andhra Pradesh, 500081
Website: www.redbus.in

Redbus Customer is even worst : I have sent 3 reminders and there has been no response to redBus Service Registered: Case #RB[protected]


Hello we have booked the Hyderabad - Rajampet and the bus broke down. There was no alternative that was arranged. One female traveling with 3 small children were stranded due to this. The concern is about the safety and bus maintenance. This has been a very disappointing journey....
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D
Dhana0505
from Bengaluru, Karnataka
Jan 26, 2016
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Not allotted the seat which i paid for

Address: Gurgaon, Haryana
Website: redbus.in

TJ2U[protected] Tkt no I have booked seat no 19 which is at the centre but in the last moment I was allotted a seat in the last row.. When I asked about this the driver and the helper in the bus told me to adjust else get down. Then why should I pay in advance and book a seat....
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Sai Mayekar
Jan 1, 2016
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Money got deducted but ticket didn't got book

Address: 403102
Website: redbus.com

Dear sir I had placed complain and red bus had told dat day will refund me ma money back but i have my get received any thin in ma account please help me out Ma contact no is [protected]...
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P
pravinmehta
Dec 31, 2015
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Complaint against Ticket number (TIN): THDH93856344 and THDH27937576

Address: Khargone, Madhya Pradesh, 451001
Website: redbus.in

Dear Team, The same thing happens again with my scheduled ticket (TIN: THDH[protected] which was scheduled on[protected] with the same chawla travels and as I told from the last 3 days that this bus will also cancelled and it happened and yesterday again redbus canceled my ticket and refund my money as they are saying that bus operator has cancelled the bus but he has not cancelled but rescheduled the bus with 3 Hours later so again and...
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S
sree@52
Nov 24, 2015
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Ticket not booked but amount deducted from my account

Address: Bangalore, Karnataka, 560071
Website: www.redbus.in

REFUND TICKET FAIR URGENTLY
To,
Dear Red bus team,

This is to bring to your kind notice that i booked online tickets through Red bus.com on 24th NOV2015 to travel from Hyderabad to Bangalore on 24NOV2015 for 1 Member.

Payment was done through Payumoney. After Payment transaction got a message stating Seat was not booked & Payment received successfully. But i received message and mail from...
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badrinetworld
from godavarikhani, Andhra Pradesh
Oct 19, 2014
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Amount deducted but ticket not booked on redbus paid through payumoney

Address: Hyderabad, Andhra Pradesh

Please resolve the issue and refund my money at the earliest.

Date of transaction: 17.10.14 time: 10.32 am
Chennai to hyderabad bus l2 seat (Not booked)
Transaction id of payumoney : 11802338
Payumoney support no #188589 (Mailed through [protected]@payumoney.com)

I was told by payumoney to contact redbus regarding the issue. I contacted them and they told me to contact payumoney for refund....
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A
Anudeep Abraham
from Mumbai, Maharashtra
Apr 26, 2014
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Seat Issue while booking in redBus portal

Hi Team, Pls find the below details as per the ticket and my booking my seat is E1 & E2 but as per Neeta travels list it was F1 & F2 which is last sleeper. I have travelled for 16 hours with my wife and at the last row. This is really unacceptable as redBus is just apologies the issue and no care for customer. Also this happened because i booked my ticket in redbus. Due to some technical issue. I have called to redBus customer...
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S
SingleDrop
from Delhi, Delhi
Jun 27, 2012
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Boarding Point Change But No Proper Response when asked for

Address: Chennai, Tamil Nadu

I have booked a ticket through RedBus and my travel date was 15th of June. When i went to the boarding point the shutter was closed and no one was there. When i called the Sharma transport which i booked in they asked me to get the details from redbus regarding the new boarding point. When i called redbus again they are giving the same sharma transport number which i called just before. Both of them din't confirm me the new boarding...
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santumm
from Morinda, Punjab
Jun 17, 2011
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Ticket Cancellation money not refunded

Address: Hyderabad, Andhra Pradesh

I booked my bus ticket by REDBUS on 21 May 2011(Ticket number (TIN): TD6K39963447 from Visakhapatnam to Hyderabad for dated 29 May 2011 that tckt amount was 880/- Rs. and cancelled it on 28 May( tracking number is 5649276. )

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days( For your reference i...
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V
Vinay Bindal
from Chennai, Tamil Nadu
Sep 19, 2008
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Inefficient Service by Redbus

I booked a Volvo AC bus ticket through redbus.in for 14 Sep 2008 from Shimla to Delhi. I made a payment of Rs 1530 through the payment link sent to my e-mail by redbus and in response Redbus issued me a ticket (Ticket No T[protected]) mentioning seat numbers, timings and bording point. But when I reached the boarding point in Shimla there was no such kind of bus that had been booked by redbus for me. There was one bus of Himachal Tourism...
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M
mangesh kalekar
from Mumbai, Maharashtra
Sep 19, 2008
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Car accident

Dear Sir,

I am Mr. Mangesh Kalekar resident of Santakruz, Mumbai wants to register a complaint against your Driver Mr. Nandkumar Sankarao Garjile bearing Licence no. 11/43/PBN/8, Bus No. MH20 D-6270 belongs to Vasmat Depot, Conductor Mr. Prakash Path. Then mentioned bus driver made accident with my car at under Sion bridge, Sion, Mumbai at the morning 9.15 p.m. when I was on the way to my office. The fault was totally of the...
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P
Palaniyappan
from Delhi, Delhi
Jun 4, 2008
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Ticket Reservation

Sir,
I've booked tickect on 13th may through redbus.in [online booking]. my ticket has been confirmed, and they given seat no and other details through mail.I've given the details bellow.


But i went private bus terminals on that date. The travels name is Parveen, but the traval person told your ticket is not confirm, the redbus is not purchase this ticket. Then I called that company customer care...
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A
Abus
Jun 13, 2025
Jul 8, 2025
This thread was updated on Jul 8, 2025
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Website: www.redbus.in

Hi, i booked a ticket through the redbus portal, expecting fair service. Upon boarding, the conductor asked me to sit in a different seat than the one i had booked. When i requested assistance in securing my reserved seat, he initially claimed that someone was already sitting there. I questioned the purpose of offering seat selection during booking. Eventually, he approached the passenger, but there was no response. Now, the conductor insists that i must travel in the changed seat. I paid twice the general fare for my selected seat, so what is the point of the seat selection option? Please help resolve this issue.
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2025
Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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    Greetings from redBus Team!



    We definitely understand your disappointment. We would request you to share the ticket number/Contact number with us to contact you.&nb...
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