Red Bus Complaints & Reviews

Kindly cancel my bookings redBus Ticket - TRCJ41597757 due to the ticket information not available in my booking options and refund my money

K Tamilvanan

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

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RedBus Ticket - TRCJ41597757 the above details not showned the red bus my booking option and i am unable to cancel the booking kindly need your assistance for cancellation of my booking at requested
K Tamilvanan [protected]
[protected]
Booking details
Chennai to tirunelveli dated 9/12/22
2 tickets in the name of k.Tamilvanan /vimala
Senthilvelan bus

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

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Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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MTicket Route:
Anantapur (andhra pradesh) to Hyderabad
Ticket No: TRCU98562231
Primary Passenger: K Prathyusha (22, FEMALE)
PNR: SBT93228 Trip Code: SCH19895H
Travels: Sri Balaji Transports
Departure: 10:20 PM Dec 5, 2022
Seat Numbers: U12
Boarding point: Garladinne Bypass
Address: Near Substation Boarding point contact: [protected], [protected] Sri Balaji Transports Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel.
Team redBus
...i need half refund for the inconveniences I faced .
1.curtain was not there I booked sleeper mainly for privacy..
2.bus staff.were rude
3.no bedsheet and water bottle providesd
4. I asked for curtain bus staff was not at all replying
5.waste of my money if i dont get refund I will surely take a step above with all the pics and vedios i collected

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 9, 2022

Verified Support

Dear Prathyusha,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TRCU98562231.

We understand that your experience during the journey fell short of expectations due to the bus service issue. This is definitely not the experience we want for our customers. Your feedback has been shared with Sri Balaji Transports, so the quality of service can be improved. The amenities provided by the bus operator and the bus type selected at the time of booking are M-ticket Supported, Charging Point, Emergency Contact Number, M-ticket, Track My Bus.

We made two attempts to speak to you on 63XXXXXX39 to share the update regarding your query.

Stay safe, stay healthy!
Your redBuddy

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1. Bus arrived 20 min late
2.i had to wait on road as my stop was bypass
3.my seat curtain was only half ..other half was missing
4.bus faculty was worst on their behaviour shouting for calling them to ask about bus updates btw I only called 2 times
5.ac was not at al working, bedsheet, water bottle are not provided
6.its the worst bus I choose
7. Corridor was filled with some excesss luaggage even I dint have space to leave my chappal

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Bikaner

AC was not working in bus. Only heater was working. Due to this there are many issues created by passengers. Bus driver and conductor was not ready to start AC. We were unable to breath easily in bus. So many problema was there in milan travel bus.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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My ticket no TRAJ98220404..I already mail to Suresh Krishnan who are working in redbus..my ticket was cancelled by vkv travels..still I am not getting my money back.. please issue the refund amount back..

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked bus on redbus from Katra to Chandigarh for 04th December 2022 having ticket number TRCS5157950. My boarding time is 3 pm. I have received a call on 1:30 pm that due to some technical reason my bus will not come to Katra and they advised us to reached Jammu and get bus from there. Since I have no other option, I reached jammu. I am very surprised when I get to know that the bus which I have booked from Katra to Chandigarh (Vijay Tour & Travel) has no service from Katra to Chandigarh and there service starts from Jammu Only. If this is the situation why redbus display there service from Katra to Jammu on their website and misguide people. Kindly stop doing this to get profit.

Dec 5, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hi Admin,

I have booked the ticket from Penang to Singapore traveling date 24 Dec 2022 for two passengers i.e. Kotchaphan Phoosit and Jariyada Jariyawattana by KKKL Express. Letting you know I haven’t received my ticket yet but my money deducted from my account.

My transaction details and additional information are given below ;
TxnID : [protected]
Name : KOTCHAPHAN PHOOSIT
Description...

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I have booked the ticket from Nellore to Bangalore on 4 Dec 2022. Ticket cancelled by Redbus Operator itself without my notice and even not refunded the full amount.
This is the ticket number: TRCX83203091 and PNR No: 23219

Tried to contact bus operator (Geetha Travels) they told ticket cancelled from Redbus Operator itself so they will not able to refund the full amount.

Tried to contact RedBus customer care number (+[protected] but no use.

Below are the details of my journey

Nellore - Bangalore (4 Dec 2022)

Ticket Fare: 1256/-
Ticket Refund: 325/-

Please help on this issue.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked for2 tickets from Delhi to Gopalganj on 4 Dec. I made booking on 3rd Dec at 8pm. I got confirmation msg in which booking date changed as 3rd Dec. When l received this msg its still 8pm and bus schedules departure time was 8.10pm. From my location to arrive at bus destination timings 30 minutes minimum. I made several calls to customer care. But I was unable to talk to any executives. I called bus operator. They said I need to talk to red bus customer care. Kindly reschedule my tickets to 4th Dec.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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The Driver was driving very roughly, met with an accident at 2a.m midnight. It was mahalaxmi travels from Jaipur to Chittorgarh(0663). The driver and conductor escaped away. I need to change my bus at midnight it was really very tough as i was traveling alone. I want my full refund back and request to take proper action for the safety of people.
Ticket no : TRCU77717274
Mahalaxmi travels : NL07B0663
Date: 3 dec 2022

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a birth in M. R. M travels. koyambedu to nagercoil from 6:30 p.m to 6:00 a.m.December02.2022.

Yesterday, (dec02, 2022) we were supposed to travel in TN02BU0889. But they shifted us to another bus which is to start at 8:00 p.m. then now in the morning. We are shifted to another bus with no seats
We passengers are standing without seats
We need refund
We didn't reach our destination yet.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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BusNo:HR38AB9483
ServiceNo: Gurgaon - Lucknow 08:00 PM.Contact No:, [protected]

Pickup Date & Time: Nov 23, 2022 9:50 PM
Pickup Point: Samay Shatabdi travels
Route: Gurgaon to Auraiya
PNR: ZB[protected]
Seat: LD1, LD2

Description:-
Blue color Adidas shoes with white socks....

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Address: Delhi

Hi Sir/ Madam
My name sourabh and I book a ticket with other number from Delhi isbt kashmeri gate to alwar (rajasthan ) and bus timing 8.48 a.m in morning on 30th November 2022 from Rajasthan State Road Transport (travel name) but that time I am going on isbt kashmeri gate and confirm details I found there is no bus I call so many times on [protected] and enter number mobile number and then enter my ticket conformation last 4 digit and errors found this is wrong number then I call to Rajasthan State Road Transport number he told me come to sari kale kha and he provide seat to another bus . I pay 130 rs extra for auto charges which is blunder for your side and one more blunder for your side I receive sms or what app for your side with 2 different pnr and tickets number . Just I want my auto charges which is 130 rs

Dec 3, 2022

Complaint marked as Resolved

I am not received any call, sms or even mail how resolved my problem can you explain this bullshit

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Sourabhjikumar's [Complaint's author] reply, Dec 10, 2022

Hi
My registered email I'd is [email protected]
( PNR NO: XALWE3611292200178, Ticket No: 263326691, Journey dt-tm: 30/11/2022 08:48:00, Route: DLH TO ALW Bus Type: EXPRESS, Seat No: 22 Fare Amt: 183.0, Thank you for online booking. - RSRTC)
This massage received by sms

(redBus Open ticket redBus mTicket
Route: Delhi to Alwar
Ticket No: TRCS79286978
Passenger: Sourabh (36, MALE)
PNR: XALWE3611292200178
Travels: Rajasthan State Road Transport Corporation
Departure: 08:48 AM Nov 30, 2022
Seat Numbers: 22
redBus Discounted Fare: INR.197.15
Total fare paid: INR.197.15
Boarding point: DELHI
Landmark: ISBT DELHI 110006 INDIA
Address: ISBT DELHI 110006 INDIA
Boarding point contact: Rajasthan State Road Transport Corporation)

This massage received on what app my number is 9899124380
Check ticket both ticket number and pnr number is also invalid.

Sourabhjikumar's [Complaint's author] reply, Dec 15, 2022

I provide you all details like email I'd / ticket number /pnr number on 10 Dec 2022 . But I am not receive any call or mail at this ### work done by reb bus . That's bad day I book my bus ticket on red bus

S

Sourabhjikumar

from Delhi, Delhi

Jan 2, 2023

This is ### not receive any call msg after more than 25 days

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Hi,

I requesting you to cancel the above ticket as I got health emergency and cannot travel for next one month to 45 days, initially I thought I can get recover in 1-2 weeks hence postponed same ticket from 24th of November to December 8th, but still my health situation going worse and can't make it, attached health reports please go over if possible. I would prefer the refund amount to original payment mode or redbus wallet is also fine. As its genuine reason requesting you to consider and cancel my ticket.

Regards,

Ayyappa Yalamati

Mob No: +[protected]

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hi,

I requesting you to cancel the above ticket as I got health emergency and cannot travel for next one month to 45 days, initially I thought I can get recover in 1-2 weeks hence postponed same ticket from 24th of November to December 8th, but still my health situation going worse and can't make it, attached health reports please go over if possible. I would prefer the refund amount to original payment mode or redbus wallet is also fine. As its genuine reason requesting you to consider and cancel my ticket.

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Address: 28, BHADRA, BHAVISHYA NIDHI ENCLAVE, JALAHALLI, BENGALORE

I booked my journey from Vijayawada to Bangalore which was scheduled at 18:00 on 30/11/2022 vide details: Ticket No.: TRCS92694414
Passenger(s): VENKATESWARA RAO
PNR: 75982
Seat Number(s): L7
Boarding point: Hanumanpeta
Address: Hanumanpeta

Later I got an SMS as follows:

Your Ticket with PNR:75982 on service:VJA - BLR (066) (Vijayawada - Bangalore) with seat nos:L7 on Bus Time: for Journey: 30/11/2022 is cancelled with Refund Amount: 0.0, Cancellation Amount: 1499.0, Cancellation Percentage: 100.0 and Cancellation Date: 30/11/2022 - BITLA SOFTWARE PRIVATE LIMITED

Since the cancellation was not done by me, you have to take the responsibility of this undue cancellation and pay back my ticket fare with immediate effect.

With regards,

G. VENKATESWARA RAO,
[protected]
EMAIL-ID: [protected]@gmail.com
(YOUR REGULAR CUSTOMER)

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked ticket on 30/12/2022 23:40 pm through online application. Amount debited but ticked not booked . MY UPI iD : [protected]@okicici ; UPI transaction ID :[protected] ; Google transaction ID : CICAgJCu60zuNA

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

Df2525's [Complaint's author] reply, Dec 14, 2022

MY email ID is [email protected] ; Since there was a option to book ticket without logging in /Signing in, i tried that and money got debited without ticket getting booked . Ticket was not booked so how can you expect me to give ticket ID . Please let me know if you need some other information .
UPI Transaction ID : 233418463256

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are unable to pull any record from the above email ID, request you to please provide the registered email ID or mobile number to look into it.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Df2525's [Complaint's author] reply, Dec 25, 2022

I tried to book using the email ID /Mobile number - [email protected]/6380365440 and i paid through the mobile number 6380550168 ; UPI Transaction ID : 233418463256 ; Again i am repeating i don't have registered email id, since there was a option to book ticket without registering, i used it . Please try to track using the UPI Transaction ID, you will get to know the details .

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 27, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are unable to pull any details from the above email id request you to please provide the mobile number via [protected]@redbus.in to assist you further.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Self book bus ticket from Hyderabad to Chennai ( travel dt 02 Dec 22), Due to changes in plan trying to cancel/ reschedule my ticket but it is not working in Red bus app.
Reschedule option appearing, but not working and cancellation option is disabled state
Pl arrange to cancel the ticket and arrange for refund.

TRCT19898052

Nov 30, 2022

Complaint marked as Resolved

Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a bus ticket from Patiala to Jalandhar on red bus app with Milan bus services. The bus was supposed to pick me Up from Patiala at 4:50, but bus dint arrived at my boarding station.
When I called the bus driver he said that the bus was bypassing patiala from last 10-12 days.Which was not informed to me or given any notice about it.Due to the inconvenience caused I want a 100 percent refund of my money....

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