Red Bus Complaints & Reviews

Dear Redbus Customer Support Team,
I am writing this email to express my disappointment and frustration regarding the refund for a cancelled bus reservation. On 26/03/2023, I booked a bus ticket with Ticket No. TS4S3446113 with PNR 48D652RZ for a journey from Guwahati (Beltola Charali) to Dibrugarh on the same day at 7.15 PM. The bus was confirmed by PRAGNYA (UNDER ASTC) via Redbus.
However, I was informed by the driver on call that the bus had been cancelled due to unforeseen circumstances. I was disappointed to hear this as I had planned my trip around this reservation. I was then told by the PRAGNYA team that cancellation of my ticket by the bus authority would not be possible at that moment but a refund would be initiated for the cancellation by the PRAGNYA team; although bus cancellation was not mentioned on the Redbus website. Later, when I asked about the refund, I was informed that it was not possible to process the refund, but I would receive the refund later. I have been waiting for the refund for a long time, but I have not received it yet. This has caused me a lot of inconveniences and financial loss. I would like to request that you kindly look into this matter and update me on the status of the refund. I believe it is your responsibility to ensure that customers are not inconvenienced in this way.Thank you for your attention to this matter. I hope to receive a favourable resolution soon.Thank you.

I'm extremely unhappy with redbus service. i had made an booking earlier in the day for a family trip, booked a tempo traveller to Mysore for 7th April 6:00 AM till 7th April 11:45 pm. I received a call from one of the redbus executive who said she can make the booking till 8th April 5:30 Am at same price as I have paid for night Bata for driver but however it was no use for me but since it was offered i told ok and she was the one who made the modification for me. All done and set and ready to leave morning and suddenly i get a call by around 11:30 pm by another one of the redbus executive who said the operator has cancelled due to timing set for next day morning until 5:30 Am which is clearly not my fault at all. The executive mentioned he will check and call back in 15 mins but did not call me back at all. I called back redbus customer service again after 12 o clock n after waiting on line for very long time got through to executive who had no idea about what has happened, upon explaining again he asked me for 30 mins and got back to me 1 o clock midnight and informed me that he has not been able to contact the Operator and would need more time and when asked how much time he mentioned an hour. I pointed that aft an hour he would come back to me empty hand presuming no one would respond to it but i had to give him a chance to try coz redbus left me wid no options jz few hrs before the travel. I asked for escalation to a manager where agent told me there is no Supervisor or manager to take any escalation and he is the only one available which makes me feel shocked about customer service being offered by redbus. I asked for a contact option for complaint and was given a support team email address and mentioned that they would respond back in 48 hrs where in my travel is just few hours from now. The second agent who called to notify about the issue was very rude unhelpful and very unprofessional who was not ready to even listen kept on over talking in a rude manner and kept raising the tone. This is the level of customer service that a customer should receive. These people do no care about the customer query so no point having it in place. I had to bring it to consumer forum because redbus has left me with no options on getting help.

Hi,
I had booked the bus at 4th March 2023 and the timings are 22.50 to 5.30, in red bus portal the onboarding point is nizampet more super market, but sri balaji transport person said me to change my boarding point and tell me to stay on opposite of the more super market I had agreed for that when I had come to the boarding point suddenly again they said me to come 8 metro pillars forward to miyapur, Already I am tired with my work and some stuff as the boarding point is some what far away eventhough I came for that they had made me uncomfortable and also I said them to come vasanth nagar arch which they pick up me now but they didn't accept and said me to come to more super market opposite and they had made me like that uncomfortable.
Take action against them, no one will tolerate this bad situations like this and the staff behaving rudely and using some really very very bad words.

I had booked the bus at 4th march 2023 and the timings are 22.50
But they said me to come early at the boarding point.
Eventhough boarding point they had changed I had agreed for that place and I went there and waited for few minutes, but again they had said me to come another place which I am already tired by doing some of office stuff.
The Sri balaji transports one of the staff he's behaving rudely and using some really very bad words, so I got hurted, if you guys not taken any action on them.

Traveled on 31.03.2023 from Hyderabad to Bengaluru on ticket number is TS4X65042471 bought via REDBUS.

Due to the bus operator's torture, I went through huge mental turmoil and lost money and mental peace. After failing to get any results from RED BUS CUSTOMER SERVICE despite raising multiple complaints, I am reaching out this you.

I have al the additional costs that I incurred and the call recording with the NATIONAL TRAVELS coordinator.

Your booking is confirmed For 1 seats booked for Malthone-Indore, 01-Apr at 08:45 PM, Seat No.P2, PNR No.[protected], AMOUNT 525 Boarding :M b travels bina road bus stan, [protected] [protected], - M B Travels - MANTIS
They are told me for cancellation of my tickets and they are send me in another bus and not give me seat for sitting I'm very worst experience in this journey
Please help me

Bus driver dropped me at the highway not dropped at the boarding point even I called to customer care he connected me to The bus operator he agreed initially that driver will stop at the correct dropping point. Driver is telling me frankly that this is happening from last 3-4 months, this is kind of cheating they are doing how can we trust the redbus I want serious action should be taken in this case. Not getting the support from redbus also in this case only thing they are offering me is 100rs token and they are not thinking about my security issue over here and my journey is not completed and they don't think to change the dropping point location

Hello consumer complaint team
When I go to book my ticket on redbus from chhindwara to jabalpur for 2 seat 1 April Smt bus they deduct my amount Rs779.10 and also give me cashback Rs 20 but ticket confirmation mail or message not come so please refund my amount from redbus team or confirm my ticket
I booked my ticket from phonepe

Transaction ID A2303301120551106491695

I book Sanjay bus through Red Bus app. While booking I selected B1 B2 as a seat number. But when bus arrived. Got to know my seats got swapped to C1 C2 without my knowledge. No intimation or information given prior to reaching boarding point.

When asked, they told bus broke down but bus did not even started as booking is less.

When I call Red Bus customer care, they could not resolve the issue. Whereas Sunjay bus directly denied to give booked tickets. I paid extra for front seats. Still I got back seats. Behaviour of bus driver and assistant was not at all appropriate. Raised the issue with Red Bus. They just mention apologies, but not talking about inconvenience I have to bear because of that.

I paid convenience fees for getting desired tickets in the bus. But still I didn't got required tickets and it was allocated to someone else without my knowledge. No information were passed.

Date of journey 27th March 2023. Bus number MH40BL7689. PNR 250099

I have booked bus fronted bus from Vapi to Ahmedabad my ticket number is TS4K30052509 The actual time of departure is 11.15 and the bus still at 12.30 am has not reached my boarding point. The bus is late by 2 hour and no notification is provided. Now at the midnight of 12.30 I am all alone waiting for bus. Pls provide me the value of time and harassment that happened to me and still don’t know at what time bus will come. I need refund 100% as my bus services is very very poor

I have travelled from Mumbai to Belgavi on 16th March 23 to 17th March 23 Ticket No: TS4E95630709. I need GST invoice for office purposes. So kindly share those invoices

Dear Team,

Maharashtra government announced on friday that all ladies will get 50% discount for msrtc buses permanently. But today when i book the ticket for me and wife from red bus they charge the full ticket for my wife. I called on customer and ask the same question why i didn't get the 50% discount first they said as we check on msrtc prize is still same so i told them i will check on website. Later when i got in the bus i ask one lady who book the ticket from msrtc app, she told me that she get the 50% discount. Again i called the customer support number and ask them if government give the discount then why your charging the full ticket but their answer was not satisfied. They said we will charge as per our system showing. I told them its your fault that system is not updated, they first was saying go to the msrtc counter talk their, i said they are given the discount this issue from your end but that agent was rude and told we can't provide you refund. Then i ask for the supervisor on call but for that also they are giving reason, supervisor is not available once he will get free then he will call you. As i check they charge ticker amount higher than msrtc.

I'm sharing my ticket number and lady ticket number who booked from msrtc app, please check and give me solution for this.

My invoice number : RMH22-A[protected]

PNR no. 46301129

Lady ticket number :46292212.

I need help for my bus booking urgent, otherwise i will post on twitter and facebook and instagram

I am verified with Facebook and instagram, I traveled with your bus booking and bus was changed, seat was changed to single to double, time was changed, my meeting got delayed, on my double seat there was a drunk person.
#i will file big complaint agents you and the bus company.

Ticket No TS4H92304841
PNR[protected]

To the whomsoever it may be consern i wanna complaint about ramani travels in which we were travelled.. when I have ask him about hault for dinner he replied me that hault will be at night 1 am where our journey has been started from 7:30pm my children were literally crying for dinner but driver and the office manager was behaved rudely and was telling that you can complaint on Red bus but we will do hault only after 1 am and this is first and last time when I do register my tickets via red bus which has no any working and effective complaint number and will inform others too..

The bus boarded far from the boarding point and the service was also very poor. I would like to get the refund.
Ticket number:- TS4C71400646

I booked my VRL bus belgavi to pune but as my plan was changed so I m start trying cancalation from 6pm on 5the march 2023 on the same booking day but I didnt get any positive reply from red bus app m tried many times before 7pm on 5the march 2023. So I raised complain to red bus costumer care but they said u did cancelation after 7pm but I have screen shots that I tried many times before 7pm. It so irreteting for me its like red bus is doing mental harrasment. No possitive reply get from them they just making me fool. And giving fullish reasons if its thair app so they should also have update of cancaletion or how many time's I was trying why they need screen shot's

I recently gave my test for a motorcycle with gear and then applied for a driving licence for four-wheelers, but I have not received approval for both of them. The approval of the learning license has been more than 10 days now.

I booked a ticket from sray kale Khan, Delhi to fatehpur, rajasthan for an rsrtc bus n.o RJ-23 2522 seat n.o-16 booking ticket n.o is[protected]. The bus timings were 6th March 2023 10:30pm. I booked the ticket for my brother who arrived at the pickup location sray kale Khan bus stand near NEAR NIJAMMUDDIN RAILWAY STATION DEHLI at 9:00pm ist. But the bus was not there don't know the exact reason why but bus did not arrived at 10:30pm nor we received any message about delay or any reschedule info. I contacted the customer care they said they are investigating into it. My brother waited till 11:30pm at the pickup point but since the bus did not arrive he had to take another bus to reach the destination I reported the issue to redbus customer care but they said we are investigating and opened a ticket after 72 hours they closed the ticket stating that the bus was not canceled by operator when I contacted the customer care again they said we are still investigating and reopened my ticket but there hasn't been any refund or any resolution regarding this issue yet.

Hello, I booked a ticket for an rsrtc bus from saray kale Khan bus stand, Delhi to fatehpur, rajasthan for my brother. Here are the details Booking ticket no:[protected] Bus NO is RJ-23 2522 the bus timings were 10:30pm 6 March 2023 but the bus did not arrive. My brother arrived at the pickup point at 9:00pm and waited for the bus till 11:30pm same date but the bus did not arrive and he had to take another bus and take indirect routes to get to destination. I reported this to redbus customer care immediately but even after 72 hours haven't received any help from them. They raised the ticket and said they are doing the investigation but on 9 Mar 2023 . I noticed they closed the ticket stating the reason that operator did not canceled the bus. When I contacted them regarding it they said they are still investigating and reopened the ticket. I don't think redbus is taking any necessary action on this and hence raising this complaint here hoping it will help.

I was booked for APSRTC Garuda (AC) but got confirmed super luxary (Non AC) and charged Garuda fare.
I was contacted redbus customer care 2 times before bus departure and they said it will be Garuda no issues ( in Redbus database, booking details mentioned as Garuda and customer care executive confirmed the same.)
3rd time, Redbus customer care executive responded like sorry for the inconveniences, will refund 10% of the fare.

I was totally cancelled my business meeting because of this and I would be loss arroung 50000/-.

Please help me on this.

I can provide call recording for the above, if required.