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Red Bus Complaints & Reviews

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3.3

Updated: Nov 18, 2025

Complaints 3960

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I have booked a ticket from manipal to hyderabad for 21st october, however i have cancelled that ticket for some reason and my refund for that cancellation is still due.
Its been almost 25 days since i have cancelled my ticket. I have been reaching out to red bus customer support on daily basis and every customer support person says one thing in common “ to please wait for another 24 or 72 hours”

Please find my ticket details if it helps fir your reference
Ticket No : TRB[protected]
Contact : [protected]

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I was trying to book a ticket through redbus as on 14th November 2022,
and I made the payment for the ticket by Gpay amount was debited in my account but ticket was received
UPI ID[protected]

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked a ticket from jaunpur to delhi and I got the call from travel agency he is saying bus is cancelled for today and if we want to go then we have to take bus from varanasi or allahabad that is about 100km far away and no possibility to catch the bus with this short time .

So I am requesting to initiate the refund. Cancellation with this short notice is not acceptable. And take action against maheshwaram tours and travels
Ticket details:
Ticket number (TIN): TRC[protected]
From: Jaunpur
To: Anand Vihar

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Shaifali bulder,shambhu vatica gate no 2,sec 106,noida

Red bus ke bus operator ne sleeper class ki bus diya, Jo bus ka already accident Ho Rakha .bus ke ek side ke sare glass comlitaly broken tha, Jo logo pe tutakar gir rha tha. Complaint karne per conductor badtamiji se baat kar raha tha aur bich raste me utarne ki dhamki de rha tha. Journal bus Ki Tarah Logon Ko Bhar Raha Tha. Bahut hi bure bus operator ke sath mein Humne Yatra Kiya. Maine wapasi bhi ISI Travels ke pass kar rakha hai. Ticket ko abhi turant Rakh kar diya Jaaye bahut hi Bura experience Raha bus ke service Ke Samne

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Redbus is trying to avoid the incident i have raised; their customer care is very poor and closing their gate for customer care all the way;

operator cancelled the bus in last minute and ticket was cancelled by operator and refund money is stuck with redbus;

red bus is cheating me

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked ticked from REDBUS from latur to pune, departure 09 nov 22, when the bus (shivshahi) arrived, conductor denied boarding as he said my name was not on his reservation list.

Ticket number[protected]

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I had booked ticket for 10th Nov but my ticket shows 9th Nov amd I came to know of this issue just when bus operator contacted for boarding...I am sure I booked for 10th as Its an expensive ticket than normal fare.
I asked for solution to reschedule or refund or anything but redbus operator did not escalate my issue or addressed query due to which i have to suffer 100% loss of my paid amount.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 20, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Hi wanted to reschedule Ticket Number: TRC[protected] | PNR No: 15433
I tried for hours from 10 AM to reschedule But it was giving different errors like something went wrong, try after 12 minutes, no bus found and finally window got closed.

The redbus customercare is not reachable for this purpose. Their 24/7 customer care numbers donot reach to any representative, rather it stops with automated pre-recorded voices.

App portal help option too don’t have option for this query.
I dropped mail to [protected]@redbus.in no joy.

In the evening finally after trying all options one by one I reached to customer care agent, but he didn’t give any productive response after putting me on hold for 20 mins.

I shall get full refund.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Marthandam, nagercoil

Per person there are 10 kgs to carry but this Shalom careers they charged 500 extra and their way of speaking in travel agency office plus drivers harassed in words literally shouting at road.
This travel is not for passengers they are only for taking luggage better can convert into full and full goods travels
Not polite and humble
We lost our Patience and never proceed back.
Then money motivated. So much of partiality.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Last week I have booked ticket from Chennai to Trivandrum in murahara travels. In the site they have informed that the bus start from 9pm and arrival time will be 9am in the morning. This was highly manipulative as the ordinary running time of the bus from Chennai to Trivandrum is 14 hours. The bus in question arrives afternoon only at the destination. Those who has scheduled meeting on the assumption of reaching at the destination in the morning was cheated. Even complaint to red bus site regarding this activity has gone to deaf ears and the travels still sell tickets with incorrect arrival time.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked the online ticket after the red bus was booked again, my bus time was 7 o'clock, which is that the bus driver is calling us from the dropping point at 5 o'clock without informing and saying that you should come within 10 minutes or else the bus will leave

To-Basti toll plaza time-7:00pm date[protected]
Form- Delhi anand vihar time-4:00 am date[protected]

I made a complaint by calling the red bus person on 30th date, the red bus person said that your payment will be returned within 24 hours, if I call the red bus person again after 24 hours, no one is giving any response. I am upset with red bus people

My Name -Ravi
mobile num-[protected]

+1 photos

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: redbus.in

I have cancelled my bus ticket on Oct 21 and not received the money back to my original payment or wallet. I have been contacting them via customer care red buddy . There was no proper response from their employees. They are stating that refund has been initiated on Oct 21 . But doesn't providing me the details where my refund amount had been credited. But according to their terms and conditions it should have got credited to my original payment as of now .

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked my bus ticket by REDBUS (Ticket number (TIN): TRA[protected] from Coimbatore to Chennai for dated 4th Oct 2022) and the ticket amount was INR 2, 100/- and cancelled it on 29th Sep 2022 (tracking number is[protected]

But my problem is that still I have not received the refund amount in my bank account. Even escalated to Grievance officer. Why they are not refunding the cancellation amount is a big question and my request is to please refund my money. Please give me some response as soon as possible.

Looking forward for your cooperation and quick response.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Gomti Nagar Lucknow

I booked a bus by redbus from Lucknow to Delhi . On October 31, 2022 . I entered in Bus that name was Krishna Travells and Bus number was UP 42 BT 7183 . After entering my bus I traveled some kilometers and a place that is Nahariya Chauraha in lucknow bus driver was stopped my bus and a person from bus side came into the bus and came at my seat and Said to me Exchange this seat or pay more for seat I think that name was Habib . I denied and I said I booked my seat by redbus . And I Wil not leave my seat then he abusing me and snatched my blanket and said leave this bus now . This is not your bus you are only booked a seat . But I really booked my seat by Red bus .I have my ticket and ticket number also . I was very scared and I feel very uncomfortable in the bus and I leave then I said plss give me my money refund but he denied . My total waste money was 1500 Rs and faced very unprofessional Behavior.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: ibibo Group Pvt. Ltd Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Benga

I booked 4 bus tickets by REDBUS on 22 October 2022 (Ticket Number: TRBJ[protected] from Adoor to Bangalore from Kallada Travels (Suresh Kallada) for dated November 1 that ticket amount was 5875/- Rs . I booked the tickets even a week before and suddenly I had received a message from 'VK-BITLAA' today(31/10/2022) evening at 5pm saying that the journey has been cancelled due to Vehicle Breakdown . But there was no notification from the side of redBus and I was totally confused on what to do next. So I believe this is a complete fault from the Bus operator's side or from the redBus side and hence I need the full amount as refund as soon as possible. Attaching the tickets and cancellation message as proof.

+2 photos

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Customer Care

from Bengaluru, Karnataka

Nov 12, 2022

Verified Support

Dear Anaj David Reji,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TRBJ73698419.

We understand how troublesome an experience it has been due to bus cancellation. Please be rest assured, the feedback has been registered and sensitized with Kallada Travels (Suresh Kallada) to prioritize our customers for a hassle-free journey.

The bus operator has agreed to provide a refund entirely. The refund has been initiated from our end back to the source account.

As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus

Below are the refund details:

Refunded Amount: Rs.5875.80/-
Initiated on: 1st November 2022
Source: PayuUPI
ARN Number:[protected]

If you do not receive this amount within the expected time, please reach out to the Bank customer care team using the number mentioned on the back of your card with the above-provided ARN number.

We made two attempts to speak to you on 99XXXXXXX66 to share the update regarding your query.

Stay safe, stay healthy!
Your redBuddy

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I booked my bus from ooty to Bangalore For night but it got booked in the morning... I didn't get any call from the bus management and i got ticket message at 10:40am so need the money to be refunded

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Lucknow

I had booked a bus ticket from Gurugram to Lucknow for 21.10.2022 Ticket No TRB[protected] and PNR no. 238862 which was eventually cancelled by the Bus operator on 15.10.2022 and I was informed that refund of 2703.95 has been initiated to my initial payment method and will be credited to my PAYTM wallet within 5-7 days. However, the same was not credited. I informed Red Bus about the same and it was informed to me that a complaint has been lodged with No. 19970604 on 21.10.2022 and it will be resolved within 72 hrs. Since then I have been following up red bus but I am not getting any positive response from the company.

Dec 17, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 277 Nehru ward no. 9

I am traveling to pune from amrawati. The bus operators doesn't update his location so that nobody can track it.the bus delayed about 3 hrs. The timing was 11:30 Pm 29/10/2022 but the bus haven't reached at 1 am 30/10/2022
This is a winter season and they provide number they told me that the bus delayed by 3 hrs.this is not a good behaviour by traveling support.

Dec 17, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Akola

Bus operator not drop us to our destination.
And redbus customer support said me redbus not responsible for this.

Really redbus is not responsible for this?

Gagan travel doing this regularly..they not drop to destination (akola) they drop to khamgao only.

And redbus saying they are not responsible for this ?
It's took 18hrs to khamgao and 20
hrs to akola.

Dec 10, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Redbus needs to authenticate the services provided by bus services before listing them in portal. This has happened to us twice. Sri Tulasi tours and travels running from Bhubaneshwar to Hyderabad show up AC providing bus, but when we travel the the AC is never switched ON or not there at all. This should be either properly listed so passengers book accordingly and the incorrect amount should be refunded. Redbus should also have some mechanishm in place to authenticate the services before listing them.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 9, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Recent comments

I want my partial refund because I have paid to sleeper and sat in conductor seat for half of my journery

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you...