Rediff.com India Complaints & Reviews

i purchased a TV from Rediffshop online. in the packing list shown in the website Vesa wall mount support was included and before i purchase it the availability of the same was also confirmed over telephone. but during supply of the order at home no wall mount support was there. in place of that they provide a table mount stand (which was not at all mentioned in the packing list in the website.
on complaining about the same the rediffshop authority forwarded the mail to the particular vendor and in reply the vendor is telling that it meant the TV will support the wall mount feature. i am not at all convinced as it is still clearly mentioned in the website "Box contain TV, Vesa Wall mount support, Remote control, Battery".
the party might be out of stock for this item, so they are trying to convince me or they are doing fraud.
i want justice and proper action against the party.
Vendor for sailing TV: J K Camera Zone, Chennai

Order no: 8109185
My shopping experience with rediff has never been easier. I ve used this website thrice and had issues on every order. yet I fell again bcoz I got attracted to their latest fraudulent coupon 100 off 200. When I placed the order the rs.100 got deducted from my cart value and the coupon worked fine. But on the payment via debit card the total amount got debited from my account exclusive of the deducted 100. :( When I contacted the customer support after waiting in a long queue the reply they gave is to send Dem a mail regarding the issue. I sent a mail as per de advise only to receive no reply from their end. I even sent a mail to cancel the order for which I didn receive any reply.( received an automated reply which is of no use) To my surprise even after sending the cancellation mail I received the dispatch detail of the product.
It is not the money I crave for I feel cheated every tym I carry a transaction with them it hurts badly.

MY full conversation with fedex.




Dear Shagun,

You are plan to prevent to avoid this kind incident in future.
I Donot want it .

I WANT MY package. or FEDEX has to pay my package amount.

You are simply saying YOUR pakacge LOST What does it mean.

We peoples are FOOL.

You cheating all peoples.

Now i will make complaint in cosumer court/ Fedex head/ Rediff shopping.

VERY BAD / CHEATING Courier in ever.

Regards,
John Joshua.






On Tue, May 28, 2013 at 11:42 AM, Shagun s <[protected]@fedex.com> wrote:
Dear Sir,



This is in reference to your shipment travelling vide Air Waybill number[protected]. At the outset we offer our apology for our inability to provide you with an update on the status of your shipment. I have checked the record on the transit of your package through our network and I have been made to understand that the package was lost in our network. At this point of time, our management is aware of the situation and is presently working with the security specialists to work on solutions to prevent such an instances. Once again, please accept my apologies for the inconvenience caused to you and all concerned due to this incident.





Thanks and regards,

Shagun

Customer Support Executive

FedEx Express India Pvt. Ltd.

Toll Free[protected]/[protected],

EMail : [protected]@fedex.com


[protected] Forwarded message[protected]
From: Cute John <[protected]@gmail.com>
Date: Wed, May 15, 2013 at 3:03 PM
Subject: SOME BODY REPLY BELOW - anything HAPPEN IN fedex COURIER, Where IS MY package
To: [protected]@fedex.com, Rediff-Support <[protected]@rediff-inc.com>, [protected]@fedex.com


SOME BODY REPLY BELOW - anything HAPPEN IN fedex COURIER, Where IS MY package

[protected] Forwarded message[protected]
From: Cute John <[protected]@gmail.com>
Date: Fri, May 10, 2013 at 11:52 AM
Subject: VERY VERY URGENT : Fwd: Your Transcript
To: [protected]@fedex.com


Dear Sir/ madam,,

Kindly advice about my package.
I spoke to customer care said that my package recd. on chennai ariport.
But now where is it?


If possible, kindly deliver that package to my bangalore address as below at your charge.
John Joshua Jebaraj.
M/s Taffles
673/A Annapurneshwari Complex Varthur Main Road – Thubarahalli Bangalore 560 066 India.
Mob. 0 [protected] / [protected]

Thanks.

John Joshua.



[protected] Forwarded message[protected]
From: Cute John <[protected]@gmail.com>
Date: Wed, May 8, 2013 at 11:51 AM
Subject: URGENT : Fwd: Your Transcript
To: [protected]@fedex.com


Dear Sir/ Madam,

I am expecting beloew courier from rediff online shopping.
Pls. advice soon.

Very Urgent...

Thanks.
Regards,
John Joshua.

[protected] Forwarded message[protected]
From: <[protected]@fedex.com>
Date: Mon, May 6, 2013 at 12:32 PM
Subject: Your Transcript
To: [protected]@gmail.com


You have been connected to Aparna .
Aparna : Hello John, thanks for visiting FedEx.com! How may I help you today?
John Jebaraj: Hi madam
John Jebaraj: Yes My tracaking no is .[protected]
John Jebaraj: Kindly advice wher was the package now ?
Aparna : Thank you for your patience - it will be a few more minutes while I research that information...
Aparna : the number is not correct
John Jebaraj: no last week i traced the same no. is under procees
John Jebaraj: see the proof
John Jebaraj: Products Vendor Courier Airway No Date URL


Acupressure Sandle Keya's World FEDEX [protected] [protected]
Aparna : where is the package coming from ?
John Jebaraj: Keya's world, mumbai
Aparna : no the country name
Aparna : sorry got it
John Jebaraj: INDIA
Aparna : One moment
Aparna : I shall check the statsu
Aparna : status
John Jebaraj: If you want to see the shopping mail, i will forward you. Kindly give your email ID.. Thanks.
Aparna : the package is from Mumbai to MADURAI
Aparna : correct
John Jebaraj: NO its . Mumbai to Tiruchendur....
Aparna : OKay
Aparna : the package is missing scans
Aparna : hence we will need to investigate
John Jebaraj: Oh my god.
Aparna : the matter
John Jebaraj: Pls. i need it urgent
Aparna : Yes sir
Aparna : we shall update you on this shortly
John Jebaraj: ok mam
Aparna : yes sir
Aparna : John, is there anything else I can assist you with today?
John Jebaraj: Can i wait in online chat?
Aparna : No sir
Aparna : I have noted your phone number
Aparna : and email id
John Jebaraj: When can i expect the package?
Aparna : we shall investigate and update you on the same
John Jebaraj: Thanks. I will wait. John JOshua. +91 [protected] [protected]@gmail.com
Aparna : Yes sir
Aparna : I have that details
John Jebaraj: Can i clos my chat
Aparna : yes sir
Aparna : Thank you for using FedEx.com Chat, John. We greatly appreciate your business.
Thank you for using FedEx.com Chat You may now close this window.

Dear Sir,

I had placed order for HTC Desire Vc (gsm+cdma) Dual Sim Smartphone
through Rediff shopping having web address http://www.rediff.com .
Postal address is not available on their web site.
I have paid Rs.21139/- to Rediff.com India Ltd. Through SBT online
bank transfer on 14th May 2013 against order no # 8024136
On 16th May 2013 I have received a courier with following details for
rediff.com.
Velocity [protected] Air way No. [protected].

I was shocked to discover the following and register my complaints as below:
1. It is jail broken handset hand set form china with many unreadable
Chinese letters and application.
2. Ear phone switch cover is broken
3. The model no mentioned in delivery chalan is different from the
materiel received.
4. Very low battery back up.
5. Not able to connect to PC through HTC Synch Manager for data transfer.
6.Since it is a jail broken handset, I am not getting HTC India tech
support.
7 No Invoice is given. No registration of any kind is there in the
delivery note.
8. Sr no of the phone is deleted in the phone settings. How do I know
that this phone is not a stolen one.? Or used in any criminal network?

I made my complaints on 17th May itself where I got a auto reply with
ref no Rediff=[protected]' but till date no reply from you.
Kindly take back your Htc Desire Vc (gsm+cdma) Dual Sim Smartphone and
return my money back to me. You may please note that model no mentioned
in delivery chalan is different from materiel received.

Kindly revert as soon as you get this mail so that I am not forced to
take up action for justice and a fairness in this purchase.
To safe guard my interest, I am considering to file a FIR against you
for selling a either a stolen products or smuggled product. Other wise
kindly give a custom import document for the his product. Also since
this a cheating through Internet it will be under the purview of cyber
crime cell.
Since you are not giving tax invoice, you are evading the VA Tax, this may not be odd case.
You are not even having VAT reg No.
Kindly resole the matter urgently.
Paul Raphel.

I need to register a complaint where the delivered product is defective. I tried to charge the phone but its not switching ON. I asked replacement for this product

I have already discussed this with the Seller and Rediff Customer Support on phone. But their response has helped
They asked to send an email and they would respond but havent heard from them with the process of replacement or refund.

I have already spent my time and money on this, and I cant afford to spend any more.

Details of Order# 8037218

Please advice what can be done for this issue

I have ordered SAMSUNG UA 32EH4003 LED TV 32&quot; of worth INR 24, 700(Order No: 7988325) on 29th of April, when i checked my Order status it was Awaiting Dispatch from the second day of my Order and its been a month i never got any response from neither the Vendor or from rediff shopping

When i Called customer Care on 15th May they said they will take a complaint and notify the Vendor and my product will be delivered i 2 days and they took the complaint (Complaint No-49530) Being such a big reputed shopping site Rediff is loosing the customer&#039;s trust coz of its worst service,
Days are passing but they have not taken any action regarding my complaint, please help me getting the product or cancel the order and return the Amount paid through Credit card

Dear Sir,
My order number is 7938053. the Himalaya baby powder is not delivered to me but customer care is telling it is delivered. i have also given complain for that(complain no 44200). i have given complain on 5 days before and i am asking for refund. no reply from anyone from 5days. i have ordered the product on 09.04.13.thay are btelling me we are investigating from 15days. so do the refund or i will go for conumer court.
Best regards
saroj nayak
mob:[protected]/
[protected]

Rediff shopping the worst shopping experiences of online shopping in my life...

The product which i supposed to received(ordered) is different from the delivered product,

i put complain to there support team but they did not response at all

My order no is :- 7994699.
Vendor :- M F Enterprises
Product:- Duke polarised sunglass 3580 (but not received exact)

you can contact me on i.[protected]@rediffmail.com

Be carefull next time when you all shop from Rediff.

Dear Sir/Madam,

I have a rediffmail account with id arup_binogram . Till february, I was able to open my mails properly. Suddenly from March 2013 onward I am not able to open most of my mails. It is throwing error RDRU4L24. I tried several times to open my mails but I was unsuccessful all time. I contacted rediff support team for this issue. All they say that the issue is being investigated by technical team but noting really happens. They don't provide any timeline for resolving the issue. On the other hand these mails are extremely important to me. I am not sure what rediff id really doing on this but I am not getting proper response from them. Please suggest me what should be done in this case.

Thanks & Regards
Arup Jana

I ordered a Ben 10 Sipper Bottle for kids from Rediff Shopping and it was delivered on 16th April 2013. I wasextremely disappointed with the product.

The bottle has a foul smell in spite of washing it thoroughly. It seems like the material used is of sub-standard quality. The details of the order is given below:

11-apr-2013 7946043 Approved Disney Ben 10 Sipper... INR 313.00 Delivered Lapis Marketting Services Pvt Ltd

I wrote to them about the same and they kept sending a standardised mail saying the complaint reached them after 48 hrs and as per their policy they cant do anything about it, The mail is as below:

Dear Sir,

Greetings from Rediff.com

We would like to inform you that as per our Return / Refund / Replacement policy, we are unable to entertain your query since the same has reached us after the 48 hrs of the product being delivered.

Please click on the following link to learn more about Return / Refund / Replacement Policy:

http://support.rediff.com/cgi-bin/support/printdetail.cgi?id=shop_f_167.htm

Assure you courteous and prompt service on all your visits at www.Rediff.Com

Warm Regards,
Catherine
Customer Service
www.rediff.com

I checked their return / refund policy and it says that any non perishable item would be returned / refunded, if any complaint, within 7 days from the date of receipt of the product:

Return / Refund / Replacement Policy
• In case of perishable items, the request for replacement / refund shall be submitted within 2 days of receipt of the items.
• In case of all other items, the request for return / exchange shall be submitted within 7 days of receipt of the items. There are no extra shipping charges for the delivery of replacement items.

But they seem to be too callous about the same. How can I use the bottle with foul smell for my son (6 years old)? I need you to kindly intervene and get my money back from them.

Bought A Tab Through 'Rediff-shopping',it was not working at all.i h'd Register A Complain In Rediff C.Care Depart. They Said Return The Item Through Courier,I had sent it by the date of 15 th MARCH 2013..They Got The Item By 20th March 2013.(.through dtdc courier(CONSIGNMENT NO.-V[protected]" DELIVERED on Wed, Mar 20, 2013 0:46 PM").Now They Did Not Refund My Ammount Till Now! While they asured me i'll get back my money in 12-13 working day!

My Orderr no: 7979211 [Samsung HDMI cable galaxy s2]

I give order for samsung hdmi cable but I received chinese usb cable.

It seems like Rediff Shopp have done Fraudulent commitment with me and took money from me.

I talked with rediff customer on 2nd may they told he cant do nothing now so I sent a mail to Rediff customer care on same day,Yet i cant get any mail from their side.

From
Aamir Husain
[protected]

Dear Team ,
I have Booked a Sony 8GB Memory Stick Duo Pro with Rediff shopping by Order No reference " 7969778" on dated 21st Apr , I was told by customer care officer with in 7 working days the product will be delivered , I.e on 30th Apr , Even after chasing with them from last 3 days they ask me to wait and hve patience This is not the case now please let me know .
Now they disconnect my phone also ...I have written 3 eMAILS also but still its not resolved
1) The product will be delivered
2) What are the rules and regulation when the product is not delivered in the specified time ? Penalty clause i mean
3) the service from Rediff shopping is very pathetic even my last order placed ,
Pls let us know how Rediff is going to resolve these Problems created by rediff negligence & the customer harassment done .

Thanxs!!!!

I purchased Mobile Accessory through Rediff Shopping on 24 March 2013, I received wrong product, So I returned product back to rediff. Rediff confirmed me that they do not have this product & they will return me my money paid for this product. But from 8 April I am still waiting for my refund amount. I tried to contact them thought Mail & Telephone but they are not responding on both ways.

On 09.04.2013 I order Luxor Assorted Fine writer 05 (Set of 10 Pcs) of Rs. 100. via Order No: 7939345 Date:[protected] Order Status :Approved. till 18th i not received my item i write rediff about my order. next morning i received SMS your item dispatch & delivered. my mail show its delivered by DTDC. BUT there is no AWB # of DTDC.IT WAS BOGUS DELIVERY. without AWB# dtdc don't deliver.
TILL NOW I HAVE NOT RECEIVED MY ITEM AND NOT MU MONEY. EVERY TIME I CALL C.CARE TOLD ME we contact VENDOR YOUR ITEM will reach you in 2-3 days.
PLEASE HELP ME
SHYAM POPLI

I had purchased the CCTV Dome DVR Night Vision Camera TV-Out SD Card on 29th march 2013 of rs. 2500 and received the different product on 2nd april 2013. so i had returned that product on 05th april 2013 but almost 16 days have been passed but i had not yet received the refund.

Hi Team,

3 months back I bought Valentine's day gift for my husband Order # : 7747432 for Rs 509/-. The product was completely broken when it reached us and the box was badly wet. We refused to accept the parcel on which Blue Dart asked to accept the same and we could complain Rediff for refund. We accepted parcel in damaged condition and wrote on feedback sheet for Blue Dart that the product is completely broken and showed the same to Blue Dart too and the external box was almost damaged and wet. Since 3 months there is a long conversation going on with Rediff where the customer care lady Catherine simply copies the template as pasted below and does not even check that I have already contacted seller multiple times before who does not respond. On telecon with customer care Rediff I was informed recently that Rediff is processing Refund which we have yet not received. Please Note : There is a long conversation since 3 months with Rediff on mail but no action taken. Its not about Rs 509/- but the casual attitude that such companies have towards customers and are cheating us for delivering something that is damaged and of no value to us. We shared the pics with the seller and Rediff the same day still no response since 3 months from them.

Please assist.

Regards,
Pallavi
[protected], [protected]



[protected] Forwarded message[protected]
From: Pallavi Goyal <[protected]@gmail.com>
Date: Sat, Apr 20, 2013 at 5:07 PM
Subject: Re: 'Rediff=[protected]' Re: Your order number: 7747432 is delivered
To: Rediff-Support <[protected]@rediff-inc.com>, [protected]@rediff.co.in


Catherine,

I do not understand if you really read mails. I forwarded you the entire mail where I wrote multiple times to him but he does not reply. I forwarded the entire mail chain to you and still you reply like this. Are you just copying and pasting a template or do you really mean Customer Service? I called more than 4 times to customer care and no action was taken. This is ongoing since 3 months now and you charged for something which reached us broken and completely damaged and of no value to us.

Regards,
Pallavi Golwara
[protected], [protected]


On Sat, Apr 20, 2013 at 3:42 PM, Rediff-Support <[protected]@rediff-inc.com> wrote:
Dear Sir,

Greetings from Rediff.com

With reference to your mail, we request you to kindly contact our enabling partner Fabulous Factory at [protected]@gmail.com , since they would be in a better position to assist you further.

Alternately you may contact Mr.KG Arora at [protected] for further assistance.

Further we request you to revert back to us on the same mail if you don't receive any reply from them in next 72 hrs.

Assure you courteous and prompt service on all your visits at www.Rediff.Com

Warm Regards,
Catherine
Customer Service
www.rediff.com

I had ordered a items vide no. 7924921 and shipment by ARAMEX vide no.[protected] ,but it was not delivered to me till date.It is to be noted that a phone call was received from Guwahati office about the arrival of the parcel and same has not been delivered at my given address.This is for your kind information and needful action.
Dr.Nayanjit Deka
Guwahati-781003

DEAR SIR/MADAM,


My name is M.PRAVEEN i placed order ref
order no:7926915 i have received the product NOT AS DESCRIBEB ON THE
PRODUCT DESCRIPTION PAGE.The blue dart courier executive/delivery boy
handed me the product on 16th april 2013 at 9:10 pm.please register a complaint as i not received a
right product that i have ordered.I have ordered for sharp airtyme
Pv300 flaunt mobile instead i got sharp pv210 T-mobile sidekick.Mobile features are different and the price is very less. THE PRODUCT
I RECEIVED IS NOT AS I DESCRIBED ON THE PRODUCT DESCRIPTION
PAGE.PROVIDED ON THE TOP OF THE PARCEL COVER.IT IS TOTALLY FRAUD.Please resolve the problem either by arranging for replacement or
refund by the seller.

I have untouched/unused the product and i have product along with its
original packaging with all the items included with product.please
raise complaint regarding this problem and do the needful to resolve
the problem.

I purchased an apple brand 3g phone on dated 10th December-2012 from rediffshopping.com(Order:7595452) I received the phone & within a week phone stopped working. I went to apple service centre at Ahemdabad to get the phone repaired, they refused to repir by saying this phone is not indian phone it is Spain phone & we can not provide service. Later on i had to update the software by paying 500 rupees but still the phone didn't support other application. I made several calls to rediff & vendor & after a month they asked me to send the phone back & will repair it. I sent the phone by paying 300 rupees for courier & after 15 days i got it back without sim slot. Once again i had to call the vendor & after a week i received a mail to purchase it from market & the payment will be made by the vendor. I purchased the sim slot & started using the phone but everything was as it is nor i received any amount from vendor. After investing 11098 rupees i am unable to use the phone as it is not working & now i made several calls to rediff as well as vendor but i didn't receive any satisfactory reply.
Kindly look into the matter, do the customer have to suffer even after investing a huge amount?

Mukesh Raghav
[protected]