Rediff.com India Complaints & Reviews

DEAR SIR,
I HAVE PURCHASED ONLINE ONE HAND WATCH SET THROUGH REDIFF SHOP AND GIFTS ON 10/03/2011 AND MY Order number IS 6354868 . I HAVE MADE MY PAYMENTS THROUGH MY UNION BANK OF INDIA BY ONLINE SERVICE. THEY HAVE DEDUCTED THE MONEY 449 RUPEESE FROM MY BANCK ACCOUNT, BUT I DID NOT GET MY HAND WATCH SET ON MY CROSPENDENCE ADDRESS OR DID NOT GET THE MONEY BACK TO MY ACCOUNT.

MY ONLINE PAYMENT IS BELOW.

CAA656600 10/03/2011 ePAY/To:TIMESOFMONEY/37035
03/CASH
INR DR 449.00


KINDLY LOOK IN THE MATTER

THANKS

SAURABH KR. MALLICK

Dear sir,

1. After seeing a attractive advertisement in Rediffshopping I had ordered for a branded 'T; Shirt vide order number 6272443. The woman branded T shirt size ‘M’ was found of poor quality and improper size. A complaint was registered with customer support subsequently the item was returned by speed post. The parcel was delivered to M/s Shopping Mantra Enterprise, Borivali, Mumbai at the adress illustrated in customer support mail.

2. There was no response either from Rediffshopping customer support or M/s Shopping Mantra Enterprises. Again under named individual contacted customer care executive telephonically. The executive directed to forward all postal correspondence (scan copy) to customer support through email on 04 Apr 11. Which was obliged by the undernamed individual on same day.

3. Customer support unit sent on cheque of Rs 70/- (the expenditure incurred on postal returning of article). The content of the email recieved from customer support is as follows: -

"Dear Adeshpal ,

Greetings from Rediff.com
We wish to inform you that we have forwarded your courier details to the vendor and and as soon as they are in receipt of the product the replacement will be dispatched to you.
The courier charges of Rs.70/- in the form of a pay order in favour Adeshpal Singh of will be delivered to you within next 15 working days.

Your replacement product will be dispatched by the seller within the next 7-10 working days.

Further, we also request you to revert back to us if the replacement is not delivered to you within the above mentioned time frame so that we would be able to assist you in a better way.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Masum Das
Customer service,
Rediff.com"

4. I have contacted the same customer support unit many times but in vain.

5. I submit that these are just looting tactic and clearing off of sub standard items.

6. I humbly request you to kindly take strict action against these fraudulent firms.
>

I had recieved a Dress ordered by me Order no 6460717 which was defective and the mail was sent to the rediff ppl the same day i.e 31st may 2011 but after recieveing automated reply that someone will contact u within 2 working days nobody bothers for the same.
on the site they have written that the pc will be picked by the logistics and returned back but now they say u return it by courier.
Thats not the way to do business Online
Making fool of ppl

Pl take care
Thanks
Parminder

Hi,

I have a complaint with www.rediff.com, As i was a customer of www.rediff.com when they come into existence. I had lot of albums and photos in "Photo" section of www.rediff.com for my personal use and those were rare photos of good moment in my life.

One day when i login to www.rediff.com to have a look on my snaps, i notices that "Photo" section has been converted to "MyPage" section with new interface and i was not able to get my snaps.

I contected www.rediff.com customer support at "[protected]@rediff.co.in" and requested them to help me in getting those rare snaps back.

But i was surprised to see the answer from them that "Once deleted can't be retrived", i repetedly saying them that that was not deleted by me, it was because of the migration with new interface, but i got the same reply from them.

I am very disappointed with the services of the www.rediff.com. I am nither going to user www.rediff.com in future nor goting to suggest any body to use, if they can't protect customer data.

Here are the conversation attached, which i had with www.rediff.com support.
________________________________________________________________________________...⇄
Let me make you understand,

I had some snaps in myphoto section of rediffmail.com.
Some day i login to myphoto section then i see a new interface of myphoto, that is my page now,
and i was not able to get my all albums and photo in my page (new interface section). So can you answer me where are those snaps and albums, which i had in myphoto section of old interface and how can i retrive them.


Regards
Manish Gupta
+91-[protected]

On Sat, 28 May 2011 12:16:38 +0530 wrote
>












Dear Rediffmail User,
Greetings from rediff.com
>
>We thank you for your time to communicate to us.



Kindly note that once deleted hen they cannot be retrieved.

Please feel free to contact us incase you have any further queries or suggestions.
>
>Warm regards,
Rediff.com

Customer Care

NOTE: Do not change the subject line of this message, for further correspondence.


-----Original Message-----
>From: manish kumar gupta ([protected]@rediffmail.com)
>Date: Saturday, May 28, 2011 07:51 AM
>To: [protected]@rediff.co.in ([protected]@rediff.co.in)
>Subject: Re: RE: Feedback





Hi Team,
>
>It was not deleted my me, once i login to my photos, i seen the new interface of account/page ( hope that has been migrated to newer version), from then i am not able to my rare photos.
>
>Please help me out to get it back in my account.
>
>Regards
>Manish
>+91-[protected]
>
>On Tue, 10 May 2011 17:03:23 +0530 wrote
>>
>
>
>Dear Rediffmail User,
>
>Greetings from rediff.com
>
>Thanks for writing to us.
>
>Kindly note that once deleted are shifted to trash folder. If it is not present in trash folder then they cannot be retrieved.
>
>Please feel free to contact us incase you have any further queries or suggestions.
>
>Warm regards,
>Rediff.com
>Customer Care
>
>NOTE: Do not change the subject line of this message, for further correspondence.
>
>
>-----Original Message-----
>>From: manish kumar gupta ([protected]@rediffmail.com)
>>Date: Saturday, May 07, 2011 01:42 AM
>>To: [protected]@rediff.co.in ([protected]@rediff.co.in)
>>Subject: Re: RE: Feedback
>
>
>
>
>
>Hi Any update on this.................?
>>
>>On Fri, 08 Apr 2011 17:33:56 +0530 wrote
>>>
>>
>>
>>Dear Rediffmail User,
>>
>>Greetings from rediff.com
>>>
>>>We thank you for your time to communicate to us.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>Kindly elaborate on your query and provide us some more details regarding the information as required by you for us to help you in efficient and better way.
>>
>>Please feel free to contact us incase you have any further queries or suggestions.
>>
>>>Warm regards,
>>Swapnesh
>>>Rediff.com
>>Customer Care
>>>
>>>NOTE: Do not change the subject line of this message, for further correspondence.
>>
>>
>>
>>-----Original Message-----
>>>From: manish kumar gupta ([protected]@rediffmail.com)
>>>Date: Monday, April 04, 2011 11:50 PM
>>>To: [protected]@rediff.co.in ([protected]@rediff.co.in)
>>>Subject: Re: Feedback
>>
>>
>>
>>
>>
>>Hi,
>>>
>>>I have not received any reply for my problem. please let me know how i can recover my photographs and album.
>>>
>>>
>>>Regards
>>>Manish
>>>
>>>On Tue, 29 Mar 2011 21:29:45 +0530 wrote
>>>>DearManish Gupta,Greetings from rediff.com This is an automated reply to acknowledge that we have received your query. Our customer support executive will revert to you within two working days.If your query is regarding an order placed with us, you can check the status of the same by Clicking Here.Please feel free to contact us incase you have any further queries or suggestions. Glad to assist you.Warm regards,Customer Care Rediff.comNote: Your interaction is being tracked through the subject line; we would request you not to change the subject line for your future correspondence.
>>>
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>>>manish
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>>manish
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>>Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!
>
>
>manish
>




>Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!

I had purchase two product,but Rome Polarized Sports Sunglasses[protected] only send sunglass,not send free sports carry cash,another product Cordless Rechargable Hair-beard Dingling Trimmer but company send another product[protected],please check immeditly action as soon as possible..

S.vijaymanoj
[protected]

Hi,

I am facing the Rediff bol connecting problem from last 1 month. Error are E111 E101. different time different error... so plz let me know when will the error be recitify.
Please do it ASAP.

Regards,
Abhijeet

I have a Rediffmail account for few years, but recently facing problems opening it. For last 3 days, I'm trying to open my account, but it shows, Login Failed due to wrong Username/Password....but i know my Username n Password. my ID is: itsme.[protected]@rediffmail.com

I have given them my Yahoo address for password recovery address. Previously, they would sent recovery password in my Yahoo account, but now all in vain. no message. WHY???

Please someone help me. I urgently need to open the account. Please. Thank u.

I have purchased a Auto Car Vacuum Cleaner with light (order no 6447735) from RediffShopping (Ojjas Enterprizes), the price was Rs. 299 + shipping & handling Rs. 85, Total Rs. 395/-, The product I received was defective and not in working condition, I immediately contacted RediffShopping.com customer care via email and told the condition, they told to send back the items. when i ask the courier company regarding sending back the item, they ask Rs. 350. Then I emailed to the RediffShopping.com regarding Courier Charges of Rs. 350 and ask them to collect the product from my home and refund my money, but they are not answering my email and not giving any response, I have already wasted Rs. 395 for the product and not wanted to waste further Rs. 350/- as courier charges. I only want RediffShopping.com should collect back the product and refund my money.

Regards
Gagan
[protected]

I placed an order for a mobile handset with order no 6428652. They charged my a/c and the product was not delivered on time. When enquired they asked me to submit a copy of the debit card, a/c statement etc. When I refused to submit them they said they will cancel my order an return the amount within 3 days. Now its benn about 15 days and the amount has not yet been recieved. My mails to the customer service are not being replied to now.

helllo,,
from last few weeks rediff bol messenger is not wroking properly . m not able to sign in its just shows connecting and then error and somtimes if if it get connected then the chat rooms list doesnt open up. infact many people are facing the same problem. do something regardin it asap else you people are putting yourself on the bad track . yahoo is much better in this terms.

dear sir

Since a week i am not able to login my rediffmail.It is very importantfor meas i have been using it for along time. i tried to recover but the number of times have exhausted.Please do the need full. my alternate ID is sree.[protected]@gmail.com


regards

pallavi...

Dear sir,

I am not able to open my rediffmail account when ever i have tried to open it,got a massage about incorrect ID or possword.after that i used forgot 'password option' and I got one new password & opened my account after sighen out,again I have tried to check my account but it doesnot open.
Kindly help me.My ID is [protected]@rediffmail.com

hello sir,

Web page of rediffmail is not working since last 3days, Why?
Pleas help me for opening rediffmail web page.. Plzzzzzz......plzzzzz

Regards
My cell:- [protected]

My rediff mail id is [protected]@rediffmail.com from the last 15 days i m regularly tring to login my id. but its not opening & the system after sometime shows could not ceenct server. i had tried from different systems many time. pls look into the matter & waiting for your fav ourable reply.

Regards

Sabiha

Unable to login in my Rediffmail account
Hi There,

This is Vilas this side and I am unable to log in my rediffmail [protected]@rediffmail.com since yesterday i.e. 11.5.2011. It showing error-

"You have been logged out.

Your session is invalid.

This may be because cookies might be disabled on your browser.
Please check your browser settings. ?

Please login again'
I have checked with my internet setting, everythis is fine. The URL is http://f1plus.rediff.com/iris/postlogin.php?

Please look into the matter and resolve the issue.

Thanks & Regards,

Vilas S Shelar

Sending a redffmail automatically adds an advertisement at the bottom of the message !!!!...
"Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!"

This is happening since May 1st week (approx.)....
and it is very annoying for the recipients of the email....

There is no option in rediffmail to avoid this advertisement....
How can a company have the rights to advertise in the message body of an email ???!!!!!

I can't switch to any other email service because this is my default Email-ID i have given to hundreds of people...
Please please help!!

On 18th of April I've made online purchase "Wd 500 GB Elements Digital 500gb Passport Harddisk" from Ojjas Enterprises through rediff.com Shopping link. On 19th of april i received an automated mail from rediff.com with details of order approved,product description, courier as Deccan 360, AWB [protected] Dt.[protected], order no: 6410007 and will be reached to you by 29th April or 1st of May.

Until 2nd of May I've not received the product or any intimation call from any agencies including rediff.com.
I've tried to check the status of AWB on Deccan360.com even mail, they replied back to me saying this is not a valid awb number which you provided.

People help me is there any way to regarding this to lodge a complaint in cyber crime or whatever applicable.


Regards,

MC Saravanan
[protected]

Hi

I recd a vaccume cleaner through my order no 6384308.I found that the entire piece is a DUD.Its was like a
childerns play item.The machine was noot working .I called up the call center and informed the same and aske dfor a replacement .I was made to understand that somebody will call me after several calls,i was told to ladge a complaint to customer care by email.I worte back and i got a revert that they will resolve the issue ,and i get a revert after a couple of days that the mandatory 7 days.

Iam really suprised that a firm of such reputr is sending such defective machines an fleecing customers.
even a roadisde shop is better.Iam not going to leave this and going to lodge a police complaint and complaint in consumer court
Pl immediately replace the same ASAP
Regards

kUMAR

[protected]

I PLACED AN ORDER AT REDIFF-SHOPPING OF A BOUQUET AND CAKE TO BE DELIVERED AFTER 2 DAYS OF BOOKING DATE..ON THE DELIVERY DATE WHEN I CALLED THEM THEY SIMPLY SAID THE AREA WAS OUT OF REACH.
I WAS SO DISSAPOINTED.IT WAS SOMEONE'S BIRTHDAY..AND IF THIS KIND OF PROBLEM IS THERE THEY SHUD HAVE INFORMED BEFORE OR ATLEAST ON THE DELIVERY DAY..BUT NO..
I SERIOUSLY WANT YOU GUYS TO TAKE ACTION AGAINST THEM..MY ORDER NO. WAS 6418405

To:
Manoj, Bablu, Kamlesh @ redff.com:

On Wednesday, April 20th, 2011 itself, I was assured by customer support over phone that the account would be activated by the evening. However it has not happened.

Today, April 23, I am told that they will activate it on Monday or Tuesday (one week after rediff.com account has been credited). I don't understand the reason for what appears to be pure procrastination and disdain towards your customers from your side.

If this the way a reputed internet domain name and registration company deals with its customers?

This is not the first time it is happening, and I have faced similar issues earlier during my long association with rediff.com...

Shrikant N Shenoy