Rediff.com India Complaints & Reviews

This refers to my Online purchases made on Rediff.Com Shopping Order # 13880848 delivered on 24.10.2016

1. I had ordered Blue color Mats but recd.Purple color Mat
& against Beige color ordered, white color Mat set was
delivered. The Mats delivered also are of a different
material and make hence had sent a mail to take back
the material, I have been issued a ticket No.also for my
complaint #[protected] on 24th Oct.2016 but till today
there is no response to resolve. I have been raising a complaint almost everyday since then & everytime only a Ticket No. is created with a promise to resolve within 48 hrs but it never gets resolved. Pl. take up the issue & oblige.

The subjected order was palce for the mentioned headset and the money debited from my sbi credit card account on[protected]. I have neither received the item nor credit to my credit card account. The amount is rs.174.00. It is almost more than one month now yet you are not reverting back the money yet to my account. I have so bad experience with. Your shopping service experience reference is not advisable to anyone.

V**************[protected]@rediffmail.com e.g
[protected]@rediffmail.com
[protected]@rediffmail.com
I dnt knw which spelling I put
So plz recovery my mail id & send me plz I'll give u an alternative I'd [protected]@gmail.com.Recovery & give as soon as possible my son surgery documents i have on it

Sir,
I had booked a titan octane 9308km02 men's watches amounting rs 7995 on rediff shoping on 10.10.2016 vide transaction no:[protected]. at the time of booking i had made on-line payment through my debit card. though message given on my mobile no confirmed the receipt and it was stated that the product will be delivered on 14.10.2016. again on 24.10.2016 i received a message at 17.38 hrs that my consignment has been shipped and the same will be delivered by 26.10.2016, but till 28.10.2016 the same was not delivered. being aggrieved with the service, i cancelled my order on 28.10.2016 and requested to refund my money. no refund process has been initiated till date.
It is kindly requested to pass necessary order for refund of my money.
Thanking you,
(srimonto paul)
01, shibaji park, fuljhore
Durgapur-713206.

I am not able to login for the last 6 days. The login page is not getting populated. It says Site can't be reached "The web page at https://mail.rediff.com/cgi-bin/login.cgi might be temporarily down or it may have moved permanently to a new web address."

I had few issues with the broadband internet service provider earlier. during that time I used Datacard based WiFi and the issue started. login is [protected]@rediffmail.com

Hi Team,

I am not getting order till now even delivery date was mentioned at the time of order is 23rd Oct, 2016. I haven't get any update as well.

Could you please look in to this and deliver order as soon as possible.

Order Id[protected]
Order Id[protected].

I have tried to call to customer care but they haven't received call. This is the first experience I am facing.

Regards,
Kapil Patil

My order no is[protected], very poor product i had rec, i ordered Double bed sheet, but picture Quality and actual Quality is different, and after so many mails to costumer care i did not get response very poor service i had rec, now i will not shop again from rediff shoping, can u refund my amount asap.i am your regular customer and if as a regular customer i will get poor servises then how can i suggest others

Ear Team,

I have ordered Nokia 230 (refurbished) Order number 13804929 and received the item on 20.09.2016.
After opening the parcel we shocked by seeing the item as seller sent me used item.
It looks like duplicate mobile as the front and back panels are duplicate panels. Keys are coming out and screen is going inside.
Same day immediately called to customer care to refund the money

Rediff raised complaint no[protected]

The problem is from 20th Sep onwards I am calling to customer care to refund the money but I am hearing only below reply from the customer care

"Sorry sir, we will forward your request to concern team and will get back to you in two days". other then this they are not able to answer any thing as the rediff trained them only with this sentence.

Till now I called 9 times but no getting proper reply form them. After calling to customer care many times I have received as sms on 10.01.2016 that we will pick up the item from your location and keep it ready for courier person but till now no one has come to home or called me.

Every two days I am keep on called and they are keep on saying same word that is "Sorry sir, we will forward your request to concern team and will get back to you in two days".

Please help me to get my money back.

With Regards
Trinadh

Hello sir est sala sir nimge msg maadodu yavde reethi reply bartha illa nijavaglu police ccomplaint kodbeku aste atleast phne number kodbeku antha anista ilva olleyacompany antha 1900 rs kottu purchase maadide neeve eege maadidre hege sir heli.

court ge hodru parvagilla nim rediff shop ne bund maadisteeni
innu 2 days wait maadtheeni return thagondilla andre aage maadodu

The earphone cable is faulty from 2-3 place means after 2 -3 days the inner wire
Come out from cover. But when call to rediff customer cape the executive told me u have to complain in two days we did not do any thing contact to seller.

But this product is not original its duplicate. Your costumer care executive told me that i have to register a complain in two day from received product.

But i have opened it and after two days the fault was found than what i do.

My Order Id: 13832794 Date: 26 Sep 2016
My product recieved but it is not a original packing and not original product and also not working so i sent request my product to return and to get my money back .till now no responses for my bank details to refund my amount back . but i am continously asking to the customer care [protected] till now they are saying that wait for another 24 hours we will get back you soon . till now same response . And the Amount is 3329. Actually the original package is in 2nd attached image and which i recieved the product is in 1st attached image . And also i did not recieved from the package is headphone, Chain, Shirt Hook, Rubber Shock Proof Case .

I had ordered JBL tempo headphones but what I received is surely something that you won't consider as JBL for sure. It is a fake brand and looks like just painted JBL thereon.
It surely is a fake one and the vendor is not responding. The vendor Etraders shown a rating of 4.8 stars out of 5 but there is no single option to rate the vendor. How come he got 2500 or for that matter even a single review at all?

Order no. 13821848, dt: 21.09.16 for action shoes flotters mens synthetic leather sandals
received perfume 1 bottle and shampoo 2 bottles
payment taken by company thru cod on dt:03.10.16

registered the complain and received the complain no. with subject - '[Ticket#[protected]] All product/ items not received as ordered,
after daily email reminders and telephones ([protected])
neither money is refunded nor ordered material is exchanged
email details are below
To, Rediff ShopSupport
Fw: [Ticket#[protected]]All product/ items not received as ordered 12/10/16 9:58 am

To, Rediff ShopSupport
Fw: [Ticket#[protected]]All product/ items not received as ordered 10/10/16 10:02 am

To, shopsupport
Fw: [Ticket#[protected]]All product/ items not received as ordered 10/10/16 9:50 am

To, [protected]@rediff.co.in
Re: [Ticket#[protected]]All product/ items not received as ordered 7/10/16 4:33 pm

To, [protected]@rediff.co.in
Re: [Ticket#[protected]]All product/ items not received as ordered 7/10/16 2:22 pm

To, [protected]@rediff.co.in
Re: [Ticket#[protected]]All product/ items not received as ordered 5/10/16 11:53 am

To, [protected]@rediff.co.in
Re: [Ticket#[protected]]All product/ items not received as ordered 5/10/16 11:26 am

Rani
transaction no:25088233
order no:13861469
transaction no:25088903
order no:13862109

I don't want remaining quantity of the product. I will return the product and you refund my money back please.
online alli chennagi ide antha thegedukonde aadre material chennageilla last time order maadiddu chennagittu ee sala material chennagirlilla

chinnu [protected]@gmail.com
[protected]
color cherry
@27th main
hsr layout
bangalore

Sir, Ma'am,
I buy a samsung charger from shopping.rediff.com on 24 September 2016 & i receive it on 04 October 2016, But i found it as used product, So i requested for refund from rediff customer care, they said "Sir you have to wait for 24 to 48 hours, so we can resolve the problem and provide you the refund", after not receiving any reply from rediff after 48 hours i again contacted the rediff customer care . They again said same line.
From more than a week they are replying me same sentence for waiting 24 to 48 hours every time and have no resolution on my complaint until now.
My Order Id: 13828032.

Dear sir,

Order no[protected]

I have ordered the following deos on 23.09.2016 and made the payment through credit card.

1. Denvar
2. Adidas
3. Engage
4. Axe
5. Park avenue

I have received a packet of 5 deos on 30.09.2016. To my surprise all the deos were different as compare to my order. Even the mobiles nos which are provided on the packet are switched off.
I have given the details of what i have ordered and the same also confirmed by you. (Details below.)

I am following up with rediff team over email, i have sent 7 to 8 email but havent received any positive reply.

You are requested to either despatch the deos which i have ordered or return my money.

Kindly do the needfull.

Sunny nihalani
[protected]

Sir

I have parchase a tissot analog watch order no 13584486. Only one month he work properly after that i m facing lots of problem in this watch. I set his time twice in a day but again and again he showing wrong time. Time and date setting pin also not working. Kindly return this product asap
Name deepak m. No [protected]
Date of incident 18 july 2016

Order id: 13780351date: 07 sep 2016
Total amount: rs. 415.00total paid: rs. 415.00
Items premium black leather flip cover for reliance jio lyf wind 6 with 2.5d hd tempered glass and travel charger by snaptic
Qty 1
Price rs. 415
Delivery status dispatched on 07/09/2016 07:10 pm
Awb number 8328863
Courier partner v xpress

I dint receive material still your people are not able to sort out the problem. Kindly sort out immediately.

Hi,

The worst service and a portal iv ever seen, as the conversation is below with complete details, right from 20th sept till 3rd oct there is no response from these guys.

Shopping Support Team
To santosh.[protected]@yahoo.in 20 Sep at 11:58 AM
Dear Customer,

Thank you for writing to Rediff Shopping.

Resolving customers query/ complaint is our priority,

We are working towards responding to your email, your query/ complaint will be addressed at the earliest by Rediff Shop support team.

“This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence”

Warm Regards,
Team - Rediff Shopping
Reply Reply to All Forward More
Santosh K
To Shopping Support Team 21 Sep at 9:22 AM
Dear broker,

I would like to request yo to take an immediate action with your logistics as they are not fulfilling the delivery on time as well as making it a longer process and the worst service.

Order number : 13799893, I don't want the product, do whatever you want but I want my refund at earliest or ill sue you guys to the court

Account number: [protected]
IFSC :HDFC0004052
Acc holder name: Santosh.k

santosh_k

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Shopping Support Team
To santosh.[protected]@yahoo.in 21 Sep at 12:19 PM
Dear Customer,

Thank you for writing to Rediff Shopping.

Resolving customers query/ complaint is our priority,

We are working towards responding to your email, your query/ complaint will be addressed at the earliest by Rediff Shop support team.

“This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence”

Warm Regards,
Team - Rediff Shopping
Reply Reply to All Forward More
Santosh K
To Shopping Support Team 21 Sep at 12:33 PM
What priority are you guys giving me, its gonna be 24 hours for now, I neither got a call nor any email from you guys, is this you treat a consumer, I want immediate response, and the refund money earlier

santosh_k

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Rediff ShopSupport
To santosh.[protected]@yahoo.in 21 Sep at 6:11 PM
Dear Santoshk,

Greetings from Rediff.com

We apologize for inconvenience cause to you.

With reference to your mail, we request you to kindly let us know that whether the outer packaging of the product was open/broken or the product from inside is only broken.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Customer Service
www.Rediff.com

Reply Reply to All Forward More
Santosh K
To Rediff ShopSupport 24 Sep at 10:59 AM
I would like to inform you that the out packing of the product was broken and the inner product is also broken, it seems like the product was removed and the inner product is beed damaged. kindly do the needful cuz i realized that your logistics are not fit to business.

order number : 13799893, I don't want the product, do whatever you want but I want my refund at earliest

Account number: [protected]
IFSC :HDFC0004052
Acc holder name: Santosh.k

santosh_k

Show original message
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Santosh K
To Rediff ShopSupport 28 Sep at 12:14 PM
This is how you guys solve the consumer's problem by not responding, worst online portfolio iv seen

santosh_k

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Rediff ShopSupport
To santosh.[protected]@yahoo.in 30 Sep at 12:53 PM
Dear Santoshk,

Apologize for the inconvenience caused to you.

Kindly note that we are investigating your order status for order no.13799893 with the concerned department.

As soon as we receive feedback from them we will revert back to you.

For any further queries on the above order, kindly contact us on[protected] or reply back to the same mail.

We assure you courteous, prompt service on all your visits to www.rediff.com.

Warm Regards,
Customer Service
www.Rediff.com

Reply Reply to All Forward More
Santosh K
To Rediff ShopSupport 30 Sep at 2:32 PM
I'v emailed to your concern department from 20th and about 6 times every day, called your customer care twice for product exchange, but till now there is no proper response, I'm totally frustrated by the team and the logistic who gave me damaged product, I'm writing this email for the last time, next there will be no email nor call from me, I would rather go legally going ahead.

santosh_k

Read the E-mail with date

Shopping Support Team
To santosh.[protected]@yahoo.in 20 Sep at 11:58 AM
Dear Customer,

Thank you for writing to Rediff Shopping.

Resolving customers query/ complaint is our priority,

We are working towards responding to your email, your query/ complaint will be addressed at the earliest by Rediff Shop support team.

“This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence”

Warm Regards,
Team - Rediff Shopping
Reply Reply to All Forward More
Santosh K
To Shopping Support Team 21 Sep at 9:22 AM
Dear broker,

I would like to request yo to take an immediate action with your logistics as they are not fulfilling the delivery on time as well as making it a longer process and the worst service.

Order number : 13799893, I don't want the product, do whatever you want but I want my refund at earliest or ill sue you guys to the court

Account number: [protected]
IFSC :HDFC0004052
Acc holder name: Santosh.k

santosh_k

Show original message
2 AttachmentsView allDownload all
a96a9581-805b-4b59-b941-75babc3522ff .jpg
8d88a73d-e356-479b-bf44-0f93a465ca52 .jpg
Reply Reply to All Forward More
Shopping Support Team
To santosh.[protected]@yahoo.in 21 Sep at 12:19 PM
Dear Customer,

Thank you for writing to Rediff Shopping.

Resolving customers query/ complaint is our priority,

We are working towards responding to your email, your query/ complaint will be addressed at the earliest by Rediff Shop support team.

“This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence”

Warm Regards,
Team - Rediff Shopping
Reply Reply to All Forward More
Santosh K
To Shopping Support Team 21 Sep at 12:33 PM
What priority are you guys giving me, its gonna be 24 hours for now, I neither got a call nor any email from you guys, is this you treat a consumer, I want immediate response, and the refund money earlier

santosh_k

Show original message
Reply Reply to All Forward More
Rediff ShopSupport
To santosh.[protected]@yahoo.in 21 Sep at 6:11 PM
Dear Santoshk,

Greetings from Rediff.com

We apologize for inconvenience cause to you.

With reference to your mail, we request you to kindly let us know that whether the outer packaging of the product was open/broken or the product from inside is only broken.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Customer Service
www.Rediff.com

Reply Reply to All Forward More
Santosh K
To Rediff ShopSupport 24 Sep at 10:59 AM
I would like to inform you that the out packing of the product was broken and the inner product is also broken, it seems like the product was removed and the inner product is beed damaged. kindly do the needful cuz i realized that your logistics are not fit to business.

order number : 13799893, I don't want the product, do whatever you want but I want my refund at earliest

Account number: [protected]
IFSC :HDFC0004052
Acc holder name: Santosh.k

santosh_k

Show original message
Reply Reply to All Forward More
Santosh K
To Rediff ShopSupport 28 Sep at 12:14 PM
This is how you guys solve the consumer's problem by not responding, worst online portfolio iv seen

santosh_k