Rediff.com India Complaints & Reviews

I ordered a wooden foldable table from rediff Shopping (order no. 8712040) in Nov'13, but they delivered a Plastic table instead. I paid Rs. 1178 for the table by cash on delivery mode. In mail conversation they asked me to return the product and cost of product along with courier charges will be refunded. I returned the product on the address provided by them. After few days I received a cheque of only courier charges whereas there is still no clue for the balance table amount. I called up their customer care number as well and logged a complaint also but still no refund has been made yet. Finally I decided to file a complaint in this consumer complaint forum. Please help!

Dear Sir,
I have ordered an "Alluring Marble Ganesha" worth Rs 1949 with order number 9341567 through Rediff Shopping on 16/03/2014. On 22/03/2014 I tried to see the status of my order through track status which was showing that my order has been sent to blue dart courier with fake consignment number. My email id is [protected]@gmail.com.

Please do needful

Regards
Amis Shankar

As per above subject I ordered Toy bus through Rediff Shopping 2 months before and received old toy bus which is already returned through blue dart courier service by paying of 150 Rs on 14.1.2014.on condition of returning back of courier charge through cheque. But after so many emails I got reply to send my bank account number. which is sent along with passbook scanned copy. Again I got reply that they were unable to transfer the amount. Again I sent another bank account number with complete IFCS Code etc., But till date I didnt received this amount also not received any reply from Rediff.com.

This is very bad CUSTOMER SERVICE from Rediff which didnt expected in my life.

I had ordered a Black metallic spray paint from Rediff shopping on Feb 25th, 2014 with Order No: 9236202. I received a last email from Rediff on March 03rd, 2014 stating that my order has been dispatched, I have not received the product until today. I did an enquiry with Quantium couriers to get a status on the delivery and learnt that my product did not get shipped and had been returned back to rediff due to rejection at Airport. I have raised a complaint with Rediff too but no reponse from them until now. I have not received my money back and i have wasted my money on the tollfree[protected] due to poor customer service. Please help me to fight this battle and not let anyone face such situation with this company again.

I order Electric sewing machine 4 in 1 with foot pedal, partial item delivered on 13/2/2014. I immediately complain register on Rediff shop support but there is no reply from their end till 22/2/2014. As per mail communication of rediff missed( POWER ADOPTER, INVOICEI, BATTERY) item delivered within 5-7 working days. Today, i called to customer and Representative said you sent to delivered product to vendor than they will be sent you again.

They are not solve my problem proper way.

Dear Sir/Madam, This is to inform you that order no.-9141239 placed by me as a gift item was not delivered on the required date. No one, including the guard(as mentioned in the 'order track') received the order and no such entry is made in the entry register kept at the entry gate which is mandatory for each courier received. Also, I received a message from 'VM-REDIFF' on my mobile stating that 'the ordered has been delivered by none. This order has been cancelled by 'Mallika Florist' and the refund request has been raised by it. Kindly expedite the refund amount of Rs. 899 in to my account

Hi, I ordered the a Samsung Bluetooth headset device from the Rediff online shopping site on the Cash on Delivery opti on. However, i received the product on time but the piece was defective. Since it was a Cash on Delivery option, i need to pay the money Rs 1100 to the delivery boy before i could check the device, After i realised the device is defective i send an email to the company mentioning the same. They replied that i need to send the courier to their vendor which i did spending my money with such inconvienence, but there local vendor denied to accept the courier. This whole experience is so inconvinence and time taking . After then i wrote to the company again mentioning the same incident and its been more than 3 days they havn't replied me on this. I am pasting all the trai l emails below, so that you can figure out as a customer this entire incident is very bad. Even after 15 days paying the money, nothing has been resolved. I would request you to please look in to the matter and i need the justice thank you. "Ashutosh Saxena Mar 1 (5 days ago) to Rediff, me Dear Rediff team, I already send a courier regarding the replacement of my bluetooth headset but your vendor of this product Mr.Sumit Sharma didn't accept that product and the courier is back to our address. Why are you doing these type of things. We are not excepting these type of certain things from such a big company. This time i want no replacement against my product, i want my total money to be refunded in my account ASAP.. Otherwise i am going to attach these trail mails into these sites and also registering my complaints to these following sites. http://www.akosha.com/consumercomplaints.html?gclid=CO6jisCK8bwCFUUF4godAn8Avg http://www.consumercomplaints.in/ http://www.consumercourtforum.in/ Please help us to not to take that action. From past 10 days i have been chasing through this still my issue is not yet resolved. Dear Rediff Managers Kindly intervene and take the proper action against my complaint. On Wed, Feb 26, 2014 at 4:48 PM, Ashutosh Saxena <[protected]@gmail.com> wrote: Dera Rediff team, We already shipped your product on 24th Feb 2014 to the following vendor address at Pearl Technologies (Hotdealsfrompearl) Mr.Sumit Sharma A-16, Sainik nagar, Uttam Nagar New Delhi-110059 Office Phone-[protected] Mobile-[protected] Email: [protected]@hotmail.com /[protected]@shopindiabazar.com Kindly find the attached courier receipt for the same and revert us regarding replacement of our product ASAP. Product order by the name of Sakshi Saxena. Thanks and Regards, Ashutosh Saxena On Thu, Feb 20, 2014 at 1:39 PM, Rediff ShopSupport <[protected]@rediff.co.in> wrote: Dear Sakshi, Greetings from Rediff.com We are sorry to note that the item that you have purchased through the order no : 9153085 is found defective. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. · Items are to be returned with all accessories and original packaging. · Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The seller’s address is as follows: ( Order Number - mandatory) Pearl Technologies (Hotdealsfrompearl) Mr.Sumit Sharma A-16, Sainik nagar, Uttam Nagar New Delhi-110059 Office Phone-[protected] Mobile-[protected] Email: [protected]@hotmail.com /[protected]@shopindiabazar.com Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of pay order/gift voucher. Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Latha Customer Service www.rediff.com Dear Rediff Team, Yesterday we received your product but the product we received is out of the box defective and i want a replacement or refund against my product. Kindly replace my product ASAP. My product details is Samsung HM9228 Collar Clip Style Wireless Bluetooth Headset v3.0 for Mobile and My order number is 9153085. Customer Name-Sakshi Saxena We tried all the primary troubleshooting but this product is not powering on. Even charging LED is not glowing on this bluetooth headset. Thanks and Regards, Ashutosh Saxena On Mon, Feb 17, 2014 at 10:44 AM, Rediff Shopping < [protected]@shoppingmails.rediff.com> wrote: > Track your order| Your > Account *Hope > you liked shopping with us!* Hi Sakshi, > > We are pleased to inform you that your product has been delivered. The > courier has confirmed the delivery. > The details are as follows: > > *Details of Order# 9153085* *Products**Vendor **Courier **Delivered > Date **Airway No * Samsung HM9228 Collar Clip Style Wireless > Bluetooth Headset v3.0 for MobilePearl Technologies ( Hotdealsfrompearl ) > EcomExpress[protected] > Please feel free to share your shopping experience by login to "Your > account" > and give us your feedback. > > You may also call us at our toll-free number [protected] and our > Customer Care will be happy to help you. > > Have a great day, > > Thank you, > Neha > Rediff Shopping > > Now shop on-the-go from your mobile! > Click here to download the FREE Rediff Shopping app > > > *P.S. This is an automated email. For any assistance, kindly contact our > Customer support * > -- *Thanks and Regards, * *Ashutosh Saxena* *NOC-ENGINEER* *TATA Communications Ltd.* *Alandi Road, Dighi, Pune, - 411015*" Thanks & Regards Sakshi Saxena #[protected]

I Bought a product, which was delivered in defected condition on 22 Feb'2014, i lodged a complaint withing 2 hrs of the delivery of the product via mail, no response was given from Rediff Shopping.
Then i made 3 Calls on the tollfree number ([protected]) provided, but they all requested for some more time every time i talked to them, then finally today I after waiting for so long am using this mode for redressal.
I hope such cheating websites have no right to discourage the e-shopping by their unfair and pathetic services.
I requested them for refund or replacement, but till now i have not even received an acknoledgement of my complaint, whereas company policy says to ship back the product withing 7 days.

I just ordered a samsung battery but this rediff online shopping is the worst i have ever seen. The customer care executives are real stupids and so their supervisors, they keep on repeating that your item will reach in next 24 hrs but no one cares there. I have sent many emails but no reply. If you call their center first of all they will take 15 minutes (Minimum) to ans the call and if you ask something they cant answer they will disconnect the call. Never ever go for rediff online shopping.

Pfb the emails i have sent:

*

From: viden singh dogra <[protected]@gmail.com>
Date: mon, 3 mar 2014 16:59:44 +0530
Subject: re: [ticket#[protected]] re: in transit delay... Delivery has delayed more than enough.. Worst experience with rediff
To: shopping support team <[protected]@rediff.co.in>

Team,

I am very very disappointed and frustrated with rediff customer care
Executives now.

First of all it takes more than 10 mins, for them to answer the call.
On friday no body answered the call, i kept waiting for 15 mins or so.

Customer care executives are totally dumb and stupids and so do their
Upervisors. Every time i have to explain the whole again and
Again and no one is not even able to tell me that where exactly my
Packet is. Even one of the supervisor (Rakesh) disconnected my call in
Between after keeping me hold for further 10 mins

Note: next thing i am going to register the case in consumer court if
I am not getting any response within 24 hours from now.

Viden
+91-[protected]

On 2/28/14, viden singh dogra <[protected]@gmail.com> wrote:
> hi team,
>
> this is totally unacceptable!!
> still my shipment is not delivered and i called rediff customer care
> today (By +91-[protected]) but no one bothered to answer the call. Is
> this your so called customer support???
>
> may i know when are you people planning to deliver my package??
>
> order no. 9179009
>
> viden singh dogra
>
>
> on 2/25/14, shopping support team <[protected]@rediff.co.in> wrote:
>
> dear customer,
>
> thank you for writing to rediff shopping.
>
> resolving customers query/ complaint is our priority,
>
> we are working towards responding to your email, your query/ complaint
> will
> be
> addressed at the earliest by rediff shop support team.
>
> this is a system-generated response with ticket number in the subject
> line.
> request you not to change the subject line for future correspondence.
>
>
> warm regards,
>
> team - rediff shopping
>
>
>

I have purchased Padmini Juicer on 16 Feb 2014 (order no.[protected] and made payment of Rs.1339 as well, but since then there is no update from their side despite my repeated followups through mails, calls and even complaint ticket. I am really shocked and surprised to see such a worst service. No one from Rediff shopping is bothered about replying to the mail sent on 21 Feb and worst part is the complaint raised on 22 Feb is still unanswered (complaint no.[protected].I want these guys to be sued for customer cheating and fraud. Please help in getting this issue resolved..!!!

Sir, I am sajid hasan from Indore, i Was purchased a Classy Couple watch set from rediff shopping as i seen the site image, but when they delivered the product is diffrent and damage also. i was complaint same day but no responce. and his toll free no. is also busy all the time. i complent thrue mail last 1 march when i was recieved the product. Sir plz solve my problem and refund my money back. sajid hasan [protected] [protected][protected][protected][protected]- here a copy of complent From: "sajid hasan"<sajid.[protected]@rediffmail.com>Sent: Sat, 01 Mar 2014 16:44:18 To: "[protected]@rediff.co.in"<[protected]@rediff.co.in>Subject: Return & Refund Dear Rediff Team, Thanks to give this option for us, Name :- Sajid Hasan Email.ID :- sajid.[protected]@rediff.com, sajid.[protected]@gmail.com Mobile :- [protected] order No. :- 9210823 Dear Sir, i Sajid Hasan is written in the above information. I was ordered a classy couple watch set from your site. that is received today on 03/01/2014 at 3:51 pm. But what did matter is the classy couple watch set is different, as the picture i was seen, so i want to return it.Please help me, Thanks and kindly find the attachment sajid hasan [protected]

I purchased 2Nos of Royal Mirage Brown perfume from Rediff shopping. When I opened the parcel, the there was a leakage
in the perfume bottle's cap and I found that the cap is yellowish color. It gave a very ugly and old look in the product. I've attached one sample photo that I took now as I missed to take in the beginning.

I tried for some spray and it smells like an original product and after 30min no smell at all and not even lasting for 30min. I know the original Royal Mirage brown perfume as I'm a continuous user of this product. It will smell for 2days.


Why did rediff do such kind of forgery business? If they cannot give the original quality, they can tell in the product itself stating that this is not a branded product and this is a duplicated one. After investing Rs1326 for 2perfumes and if I did not get the benefit what I need to get, then it is a waste of money, time and effort.

Usually I used to purchase the same perfume which will have pure white cap. But the items that they sent had faded with yellow color. I've used many times the same perfume, even I purchased from Tradus from where I got a branded Royal mirage perfume.

Don't mix the 90% water into 10% of original perfume and do the business. Ultimately you will end up with a major fall on their business, name, etc. I've lost my money. Rediff is a great cheater.

The items that I purchased from rediff shopping are 100% duplicated one and not a branded one. Why do they cheat customers who come and purchase at them? I gave one more perfume to my friend who asked me to get one more. He also told that the perfume not even lasting for 30min.


I’ve to throw the both the items to dustbin. Rediff shopping is A big cheaters. I’ll never buy from Rediff as this is a
lesson for me.


Dear customers please don’t purchase any perfumes items from rediff shopping and lose your valuable money that comes from your hard work. Rediff shopping is a Cheaters.


Arrun
[protected]

I ordered Table Mate II Folding Table (2 no's) on 21st Jan 2014 and received both the tables in a damaged state on 22nd Jan 2014, I registered a complaint immediately with Rediff customer care and requested for replacement by email on 23rd Jan 2014 and requested for pickup. After several mails/complaints with Rediff customer support they agreed for pickup and arranged for the same on 7th Feb 2014. They committed by email to receive the replacement from 7-10 days and haven't received till date. I have now been requesting for refund of money since 3 days and have not received any response from Rediff customer support. I called Rediff tollfree today and they disconnected my call after listening to the entire history of this order. I'm now left with no other option than to file a complaint in consumer court for help.

Hi my email ID [protected]@rediffmail.com has been hacked since 23rd February 2014. My password has been changed and even my secret question and secondary ID has been changed. I do not understand why there was no message in my secondary email ID when password of [protected]@rediffmail.com was changed and hacked. please help me out to restore my account. I am using the same since last 8 years.

My Order no-9156743 My self bhabani sankar singh buy a product from rediff shopping with above details . As per record receive the product on 17.02.2014 at 2.30 pm & found the watch defective when i open it at my resident, the very next day i like to contact there toll free no sorry to say after 30 minute i feel very lucky when i talk with Mr amit, he suggest me to give a mail which i do when i am in waiting with toll free no he then assure me that within 24-48 hour you must receive a reward . After 96 hour when no call or mail come to me again i try to there tool free no & result is just as first time, ok then after 30to35 min i got connected with Mr dinesh on 22.02.2014 at 9.20 am he assure me that before 5 pm i receive the reward but nothing come to me then on 26.02.2014 at 9.27am again try to there toll free no and talk with Mr arshad after so much discussion he assure me within 2-3 hour i got the reward but it is now 3.15pm . Please do something thanks [protected]

I placed an order online with Rediff Shopping on February 4th 2014. Today is 26th February and I still haven't received my order. Instead, I was sent a confirmation on 23rd February that the items I paid for have been delivered. This just isn't the case. Through NetBanking with HDFC Bank, I paid the amount for the items had purchased, equivalent to Rs.655. I would like for the amount to be returned to me.

I purchased Samsung Galaxy 'S4 I9500 Power Bank Back Case' from Rediff shopping under Order ID: 9093146. They sent me a wrong product. I called them to register a complain. After being online for 20 minutes one customer care executive answered my call and asked me to send a mail on this with attached pics of the wrong product. I waited for 2 days still there was no reply. Like this I spoke to more 4 executives. All of them promised a to resolve my problem but none did. I last spoke to Sarika Gaikwad, a customer care executive who promised me a reply to my mails the nest day. Again no reply. Now its been like 20 days since I received the product. The company gives only 30 days return. Is this the companies trick to bully the people and then say the product is no longer under returns? I shop from so many online sites. But this the worst one. Worst customer service. This company is bullying and looting people.

Thanks,
Shallum Pires
[protected]

i have ordered tablemate2II foldingportable with cup holder with rediff .shopping. i have received a broken table with out cup holder . i complained with rediff. they replied our customer support team will contact u. but nobody did. i dont know how to return. they say u should return within 7 days. whom to send. delivery is by delhivery. company with no details of help on line. i paid rs.1778 on cod. i could know about the damaged product only after opening the pack.

my order no. 9168706

Dear Sir, I have made an order for the rechargeable LED emergency light. The details are as given below. date of order made 07 Feb 2014 date of order approved 07 Feb 2014 order made to rediff shop & gift transaction number[protected] order number - 9141901 product details - Set of 2 rechargeable 50 LED emergency light product cost - Rs 785 shipping cost - Rs 49 total cost paid by debit card - Rs 834 I got the product parcal on 15th Feb 2014. I opend the parcal and found that 40 LED emergency lights sent instead of 50 LED lights. Moreover when I checked the lights one of the emergency light is not working. I have called rediff shop & gift by the given phone number[protected] on the same day 15th Feb 2014 and I was informed to make complaint by email to [protected]@rediff.co.in and I have sent the emai on the same day to them. but no response from them. I have made reminder mail on 17th Feb 2014, but till date I dont get any reply / response from them. Please check this and take necessary action against them to rectify the problem. Regards, Sundar.

my order no 9175579.i order for hand blender image shown in picture which has hand blender with chutney and whisking attachment but i got only chopper .when you call me for confirmation at that time i am not confirm order i ask for product detail but you did not reply me and send the product.