Reliance BigTV Complaints & Reviews

Fruad w.r.t. long term subscription pack, provided full amount of money for 01 year and now suffering after 6 month by deduction in no. of channels as committed for the full year. Mail enclosed for ready reference.


Tue, January 25, 2011 10:06:29 PM
RE:'ADAG=[protected]' Reference to your e-mail
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
View Contact
To: gour ankush <[protected]@yahoo.com>
________________________________________
Dear Mr. Gour,

This is in response to your e-mail regarding package details.

We regret for the inconvenience caused to you.

Kindly note that, as per our record Starter 3 package is currently unavailable for subscription so unable to process your request.

Further to your complaint regarding poor services received from our Customer Care, we are deeply concerned by the feedback provided by you and also regret the inconvenience faced by you while using our services

Yours sincerely,

Kumar Kulkarni
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

-----Original Message-----
From: gour ankush ([protected]@yahoo.com)
Date: Tuesday, January 25, 2011 08:12 PM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Re: Reference to your e-mail

Dear Mr. Kumar,

I am very much disappointed by the way your customer care guys deal with customer and rather than solving problems, they believe in cutting phone calls, not providing calls to seniors, taking calls on hold for a long time n all...I had provided full amount for the full year subscription pack on 19th June'10 with my choice of channels which you discontinued on your own and not ready to provide all the channels and demanding more money to subscribe the channels which i have opted by providing full amount on 19th June which highly unprofessional and unethical on your part.

Moreover, your customer care officer Mr. Ashish is providing me suggestion to move to customer court or fill more money if you wish to see the channels for which I had already paid in advance on 19th June’10 (Receipt for the recharge amount & date and message from your side stating I have opted for 1 year pack is enclosed in my first mail). So I don’t have any choice to move further to the consumer court for the justice. I am not ready for the channels you are providing against my starter 3 pack, in your 6 months Bronze Pack, Punjabi Plus Pack and Kids Plus pack as you are providing less no. of channels in this pack and had already taken full amount for starter pack 3 channels and i have the right to see those channels which i am viewing for the past 6 months.
Recording and proofs are enough to support me for Justice. Thanks for the kind support.
Regards
Ankush Gour
[protected]
________________________________________
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
To: gour ankush <[protected]@yahoo.com>
Sent: Tue, January 25, 2011 4:33:56 PM
Subject: RE:'ADAG=[protected]' Reference to your e-mail
Dear Mr. Gour,

This is in response to your e-mail regarding inability to view channels.

Kindly note that, as per our record 6 months Bronze Pack, Punjabi Plus Pack and Kids Plus pack are active in your account.

Further note that, as per our record Starter 3 package is currently unavailable for subscription so you are unable to view those channels included in that pack.

We regret for the inconvenience caused to you.

Yours sincerely,

Kumar Kulkarni
Customer Care
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
-----Original Message-----
From: gour ankush ([protected]@yahoo.com)
Date: Tuesday, January 25, 2011 02:11 PM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Re: Reference to your e-mail

This is not correct as i am not getting the channels i am suppose to get on the starter 3 pack which i have opted for 01 year w.e.f. 19th June'10 to 19th June'11. Request to kindly subscribe the channels as it was earlier in starter 3 pack so that i can avail my long term service pack activation for the full year.

I had already paid all the amount in the starting and now you guys are doing this on your own, which is not correct. If your company changes the requirement, it is meant for the new connection, and not meant for the running connection as in my case legally. I had paid for the channels and urge to kindly activate my all channels as it was there earlier in my starter 3 pack upto 19th June'11 as per my long term subscription pack.

Request to please let me know the status on urgent basis as i am not able to see the channels i am suppose to see for the last few days.

Regards
Ankush Gour
[protected]

________________________________________
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
To: gour ankush <[protected]@yahoo.com>
Sent: Tue, January 25, 2011 1:43:56 PM
Subject: RE:'ADAG=[protected]' Reference to your e-mail
Dear Customer,

This is with reference to your e-mail regarding incorrect offer, kindly note that as per confirmation received from the concerned department, Bronze pack for 6 months has been activated on your account and is valid till 22/07/2011 and necessary adjustment of Rs. 102/- has been passed successfully on your digital TV account.

We apologize for the annoyance that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be Invaluable.

Yours sincerely,

Bharat Salvi
Customer Care,
Reliance Digital TV.
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.




-----Original Message-----
From: gour ankush ([protected]@yahoo.com)
Date: Tuesday, January 25, 2011 11:53 AM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Re: Reference to your e-mail

What is this..... you have closed my account rather than solving the query.... is this the way you are working, can somebody tell me whats the issue now or when a customer complians you guys do the way on your own what you thinks fit. I want the answer.....

________________________________________
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
To: gour ankush <[protected]@yahoo.com>
Sent: Mon, January 24, 2011 6:18:47 PM
Subject: RE:'ADAG=[protected]' Reference to your e-mail
Dear Customer,

This is in response to your e-mail regarding incorrect offer.

We have registered the complaint vide Service Request ID:[protected].

The complaint will be resolved within 48 hours.

We apologize for the inconvenience caused to you.

Yours sincerely,

Saraswati Madhi
Customer Care
Reliance digital tv

In case you require any further details/clarifications, kindly contact through our website at www.bigtv.co.in or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@bigtv.co..in.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance digital tv, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



-----Original Message-----
From: gour ankush ([protected]@yahoo.com)
Date: Monday, January 24, 2011 09:24 AM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Re: Reference to your e-mail

Dear Mr. Kumar,

Kindly read my earlier mail in which i had already mentioned the details of your sent message in which you only admitted that "i am on a one year long term subscription pack" and moreover i had called three times to your customer care for activation and confirmation of my long term subscription pack and had already confirmed from your customer care that i had called three times on 19th June'10 for the activation n confirmation of my long term subscription pack. Request to kindly check ur records and have a look again in the matter and try to solve the same rather than putting any guess on it.

Regards
Ankush
________________________________________
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
To: gour ankush <[protected]@yahoo.com>
Sent: Sat, January 22, 2011 7:53:54 PM
Subject: RE:'ADAG=[protected]' Reference to your e-mail
Dear Customer,

This is in response to your email regarding package details.

Kindly note that, as per our record Starter 3 package is currently unavailable for subscription

Further note that after recharge you have to give request for required pack activation, through email or by contacting customer care, and we have not found any request for any long duration offer or 1 year pack, hence unable to process your request.

We request you to check the provided attachment o[censored]pdated packs with their prices and channel list in order to select the same as per your convenience.

We apologize for the inconvenience caused to you.

Yours sincerely,

Kumar Kulkarni
Customer Care
Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our website at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or email us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
-----Original Message-----
From: gour ankush ([protected]@yahoo.com)
Date: Saturday, January 22, 2011 10:18 AM
To: [protected]@bigtv.co.in ([protected]@bigtv.co.in)
Subject: Long Term Subscription pack

Please find enclosed the receipt of the recharge done on 19th June 2010 for the
long term subscription pack on my account. I am surprised to know by your
message dated 21st Jan'2011 stating " Dear Big TV customer, your 12 months long
Term subscription service at 16.6% discount is over. To repurchase pls recharge
your account and call .....". One side you are confirming also that my
subscription pack is active and simultaneously you are deducting my pack on
daily basis which will end on April rather than ending on 19th June'2011.


I am very much disappointed by such an unprofessional approach of working by
your team members. I had called three times on 19th June'2010 (which was stated
on your records) itself just to confirm that my long term service pack has been
activated which you have also confirmed by your message, than why are you
deducting my long term subscription pack on a daily basis and without my
concern? Whats the advantage i got from subscribing a long term pack?


I had also requested yesterday to customer care via call to look into the matter
urgently and convert the same upto 19th June'11 otherwise i don't have any other
option to move to consumer court against the same.

Hoping a positive reply from your end within 24 hours.

Regards
Ankush Gour
[protected]





<<Recharge - Bigtv.pdf>>

relaince has charged me extra for installation. Thr first complaint was made on 5.1.11. They promissed to refund the monet within 48hrs but its been more than 18days its not yet credited. I call them everyday an they tell the same thing within 48hrs it will be solved but still no result. I even informed them that if the complaint is not solved ill go to the consumer court but still they neglected the issue and just because they are not crediting my money my line is been suspended everyday for which i have to pay extra to release my conection. kindly help me solve this problem as im unable to accaept the level of thier negligance and need some compansation for what i have gone through these 18-20days.
The following are the complaint nos which i have made for these 18 days
[protected].1.11
[protected] 6.1.11
[protected].1.11
And also attachin the file of voice recording of the call for your reff;

Regards,
Murtuza

from vasantha c
on 4 january 2011 i bought reliance big tv and opted diamond channel package.
though vh1 channel is included in the channel package selected i'm not able to watch it. when i call customer care their delayed response was broadcast problem which doesnot exist in any other dth service providers. why don't they provide alternative sports channel when they cannot broadcast vh1 channel. customers have paid for it.
Another problem is while switching channels from remote the stb hangs every 5 minutes. when complained i was asked to switch off and to turn on the stb. so now i do this every 10 mins or whenever stb hangs. i am extremely unsatisfied by their service and reqest them to kindly refund.

my subscription no[protected].
contact: Mr.sharath [protected]

sir my subscribe no[protected]
(this no is reliance big tv subscriber no)
my address
d srinivas
# 733, 9th main, p j extn,
near church, davanagere-577002
mobile no [protected]
dated[protected]

to
consern officer
customer care
reliance big tv


on 19th jan 2011
i call to customer care ,to activate business pack. he told me ofter 15 minutes it will be activated. but ofter 1 hour also it was not activated. then i again call to customer care. then he said that it has take complaint about that. but he not asked or noticed me that
rs 175 rs is charged. your serivice boys cameto my house, then they solve tha problem.
but next day, demanded service is stopped, then i again call to customercare. repeatedly so many times, they are all not responding me properly. still my account is rs 91 nagative balance. and business packages not caming

i hope you are solve this problem

thanking you

Even we have the worst experience with Reliance company always.Be it be Mobile service or Big TV.It must be renamed as " BIG TROUBLE" instead of "BIG TV".They never attend the issues or troubles of a customer after sale.They promise and lot and deliver nothing.I wonder how they manage to survive even after so many complaints.They even charge more than they commit. Its sad that we are caught in the trap of reliance again.
They must be penalized for their man handling and loss of all the customers.Their toll free nos never connect so that they do not have to listen to our complaints.Poor customer service reps gets all the abuse from irate people like us.

Big TV account no :[protected].

My SmartCard No. - 2005 8258 4347 Customer Name - Parinay Jain Contact No.- [protected]

I have raised a request to refund the amount in my amount which was mistakenly deducted through Request No.[protected].
dated -19- JAN -2011. I was informed that the amount will be refunded within 48 hrs and the services will be resumed.

But this has not been done till the time i am writing this mail .i.e. on 22nd Jan (even after 48 Hrs).

Point No. 2 On talking to the customer care i came to know that the techinician has also charged for extra cable though there was no extra cable provided by the technician. I want to know how can you deduct extra amount from my account only taking the words of technician ?
There was no receipt given to me by your technician for the extra cable So on what document proof is the amount deducted from
my account.

Even the Customer Care representative ,he gave his name as 'Saroj" , was not properly attending my call and misguiding me
telling that the technician is correct in charging for the extra cable in spite of me saying that he has not provided any extra cable
and there is no documentary proof of it.

I am LK Upadhyay from Chennai. A appco groupindia Representative has approached for marketing of Reliance Big TV. I have issued a cheque No 716757 ammount 1490/- dated 04 Jan 2011of SBI AF Station Tambaram and same is cleared on 06 Jan 2011. The System is not installed at my residence till date. My connection may be made at the earliest or suitable action may be initiated against the defaulter.

I wish to bring to your kind notice that I have on 29/10/10 placed an order for Reliance BIG TV through a dealer from APPCO. A payment of Rs.1390 has also been made and the cheque duly collected. The representative who booked the order is Mr. Nitesh - 00138-[protected]. The last digits represent his telephone no. and the phone is never answered.

As per the copy of order given to me the installation will be completed within 7 working days. Call from him on 18th of November confirmed that he would be here on 21st, but he never turned up or gave a call. A payment of Rs.1390 was made through ch no. 238833 of South Indian Bank dated 29/10/10.

Please contact me at the below given address and phone number:

Tom George,
7B,3rd block, Kences Brindavan,
Behind Applollo First Med Hospital,
Poonamalee High Road, Kilpauk, Chennai.

Contact Phone :[protected]

set of box problem
I procured BIG TV 3 months back. First problem is my setup box happened after 7 days with repeated follow up. Majority of my time gone only to follow up customer care[protected]. This is useless. Later this problem happened only through personal contacts from the stores.every time that store person telling some software problem.i am facing lot of problem with set of box.we r unable to watch watching tv.defently i should go to consumer forum.The service is absolutely hopeless - I once again mention not to buy this product and regret later.Please do the need full as soon as possible.Regards.Umesh Chandra Jaiswal Mo.No.- [protected], Card No.[protected]

Hi,

I recharged my BIG TV account Rs. 500/- using IVR system of Reliance Big TV through my SBI Credit Card.

Amount has been deducted from my SBI Credit Card and showing in my unbilled amount as

Transaction Date :02/01/2011
Description: Reliance Infocomm Limi Navi Mumbai MAH.
Amount:500.00

When i called the big TV cutomer care they are saying we do not have any ref and said i cannot help on this.
I logged complain (Request No:[protected] by giving the auth id which is given by SBI Card Customer Care.

I have recharged success message on my Mobile saying "your Account has been recharged with Rs. 500.0"

Please look. Is it possible to get return money from Reliance Infocomm.

Regards
Shivkamal Sharma
contact: [protected]
BIG TV Smart card no is:[protected]

Reliance Big TV customer care executive asked me to deposit an amount of Rs.1500 (after his calculations) on lieu of a 6 month platinum pack connection.I also paid Rs.500 as an initial recharge. That makes a total of Rs.2000.

I requested for a platinum pack.

The customer care executive actived a 3 month pack. Deducted Rs.200 for extra wiring that was paid already to the connection guy from Reliance Big TV.

I have all the receipts with me.

I expect an action from Reliance. They CAN NOT swidle money like this from people.

hi! I am AK Bansal serving in IAF. I booked Big TV DTH (paid Rs 1490/- through cheque No 387632 for Gold Pack with 03 months subscription free) through Appco Mktg (I) Pvt Ltd on 02 Jan 11. Dish was installed on 08 Jan 11 (vide smart card No[protected] but no chennals have not been activated till date. I have tried my level best for the activation of chennals but all in vain. Please do the needful as early as possible for activation of chennals or make arrangement for refund of my money with justified reasons with suitable compensation for non-activation of chennals

I am AMIT KUMAR BANSAL working in Indian Air Force (mobile No. [protected]). I PAID Rs 1490/- BY CHEQUE TOWARDS RELIANCE BIG TV DTH CONNECTION (GOLD PACK WITH 03 MONTHS FREE SUBSCRIPTION) VIDE CHEQUE NO 387632 IN THE NAME OF APPCO MKTG (I) P LTD ON 02 Jan 11 TO THE REP OF 'APPCO GROUP INDIA Mr. SARAT KUMAR SETHI (CNBT[protected]. DISH INSTALLED ON 08 JAN 11 BUT CHENNAL'S ACTIVATION NOT DONE TILL DATE, EVEN I MADE MANY REMINDERS TELEPHONICALLY ( though it was promised that within 04 Hrs of installation, chennals would be activated). You are requested to look into the matter on priority for activation or refund the money with justified reason(s) and due compensation at the earliest.

I have registerd a complaint for re locating my reliance big tv connection by calling the customercare number. They have provided me a Req. ID and said, the issue would be resolved within 24 hrs of time.

But within 24 hrs, i never received a call or any updates from them. Also, I called the customer care number again and again. They just put me in hold for hours without a proper reply to me. Any person in the customer care section and technical section do not have a proper idea and they speak as they like.

I really fed up of their service.

My parents have a BIG TV DTH connection at their residence. They live alone and TV is the most favorite pastime for them. The BIG TV connection is in my father’s name: Mr Nakul Chandra Bhuyan and the smart card number is:[protected]. There is some problem in receiving the signal from 21/12/2010. Initially my father thought it may be due to no account balance. He charged it with a top up amount of INR 200. But the problem was not account balance but some other technical issues and the problem continued. One complaint was lodged with BIG TV customer care on 23/12/2010. The complaint number is[protected]. Surprisingly, this complaint was closed without resolving the problem. The amount in the account including the top up was INR 280 as on 23/12/2010. A fresh complaint was lodged in 27/12/2010 and the complaint number is[protected]. Since then me and my brother are calling up BIG TV Customer care like a ritual every morning and evening on an average twice daily and the response always is we will resolve it today. Unfortunately, that today never happened and our parents had to suffer the lonely evenings till date. Today it was a height o[censored]n-professionalism of the RELIANCE BIG TV professionals who asked us to recharge the account again and then only they will resolve the issue. We knew almost for sure that they are not going to resolve the issue for some reason (our best guess is they do not have good service in that particular region) and what can be more foolish then to recharge the account again. We still have balance in our account which is not used from 23/12/2010. Even if they are deducting the per day charge of INR 5 without resolving the issue that also makes it only INR 50. It is very shocking for a consumer and so disgraceful for a company like RELIANCE. Today we have decided to buy another DTH connection. How the company wants to compete in the market and sustain in the long run?

Dear Sir ,
I am a new Customer to Reliance BIG TV ,
my Sub Id is[protected] in the name of Eram Shamsi ,
I have Purchased this connection on 16 Dec 2010 at 1590 offer ,
I have received a starter Kit of Rs 690 + eTop of Rs 900 ,
I Have also received the SMS of Rs 1590 From Reliance 51234 No. ,
I have also avail the service of Jumbo English & English Movie
on 25 Dec ,but on 28 Dec My Service of English Movie and Jumbo is Unsubscribed
I am surprised , then i called [protected] they said Server is slow
,we cannot see ur account information right now ,on 27th Dec I again ring ,
Now the person asked me to wait after every 2 minutes he asked me to wait ,
I waited for about 17 minutes , after which he tells me "you dont have balance in your Acc"
then he transferred the call to the Backup Department and said "if your balance is deducted
without any use,then u will get it back" i asked when he said he cannot tell the time .
I again Ring on 29 Dec Same Answer ,
I again ring on 30 Dec Now He Said u got 1190 Pack I was Amazed What the hell is he Saying ,
I Said"I HAVE STARTER KIT IN MY HAND OF 690 MRP ,THE SMS FROM RELIANCE OF 1590 OFFER
& U R TELLING ME THAT I AM AVAILING THE OFFER OF 1190 ,
HE SAID WHAT THE SYSTEM IS
SHOWING SIR ,HE THEN AGAIN FORWARD MY CALL TO THE BACKUP DEPARTMENT TAKEN MY PHONE NO
AND SAID THE SAME THING .
CAN ANY BODY TELL ME WHEN I WILL GET MY SERVICE RENEWED OR
WHEN I SHOULD FILE IT IN CONSUMER COURT
my recharge details 16-Dec-2010 Payment E[protected] 900.00

i am Ankur Johari, i am using Reliance Big TV from past approx 1 year, few days back on 8 th of jan 2010 some technical problem started, i Register my compliant on 11th of jan 2010, and yet the problem is not solved i am calling to customer care daily from past 10 days, but yet the problem is not solved .
The services are very poor , i have asked to disconnect the connection after all this , but they are not giving the money back , neither they are solving the problem.i had spoke to sandeep and any other seniors.
BUT THE THINGS ARE SAME TILL DATE
MY BIG TV NO .is[protected]
ANKUR JOHARI

I ( PRUTHVIRAJ CELL # [protected]) HAVE MADE PAYMENT OF RUPEES FOUR THOUSAND AND EIGHT HUNDERAD (4,800/-) ON 28 NOV 2010 WITH CHEQE NO. 027451 TO APCO MKT., THEY SAID IN 5 DAYS I WILL GET THE CONNECTION. AFTER WAITING FOR 10 DAYS, I CANCELLED WITH C/CARE AND THE SAME I INFORMED TO THE MKT/EXE. MR. RAMA KRISHNA WITH SMS ON HIS PHONE# [protected]. I EVEN SPOKE TO MS. PRAGNA (HR MANG.) ON[protected] AND MR. ARMUGAM (MNG. DIRECTOR) [protected]. OF APCO MAK. TODAY I.E. 30/12/2010 CALLED THEY SAY IT IS IN PROCESS AND IT MAY TAKE 2-3 DAYS AS THEY ALWAYS SAY.

Dear Sir,

My Smart card no is[protected], i have changed my residence recently and i hv called upto to customare care for reinstallation, but since 15 days they have not rectified the problem, instead one of their person came and without rectifying the problem they have deducted Rs. 175/- from my account. So i kindly request to do the needful

With Regards,
Gurunath

MY CARD NO:[protected]

TIRED OF WRITING MAILS TO ALL OF YOU. FIRSTLY, FOR CONNECTION WE HAD NEARLY 4 MONTHS DELAY AND AFTER SO MANY PHONE CALLS AND MAILS YOU PEOPLE SOMEHOW GAVE CONNECTION.

NOW, I RECHARGED RS. 150/- ON 2ND OF DEC 2010 FOR ONE MONTH. TODAY 17 DEC 2010 AT 09.30 PM WHILE I WAS WATCHING, IT GOT DISCONNECTED AND WHEN I CALLED THE CUSTOMER CARE AT 09.45 PM HE SAID IT WAS ONLY FOR 15 DAYS. WHAT IS THIS NON SENSE? WHEN I ASK ANY EXPLANATION YOUR CUSTOMER EXECUTIVE DOES NOT KNOW HOW TO SPEAK, THEY SPEAK VERY RUDELY. YOUR FIRST PRIORITY SHOULD BE CUSTOMER SATISFACTION AND SERVICE. WHEN RELIANCE ITSELF IS FRAUD THEN HOW CAN I EXPECT YOUR STAFF TO BE POLITE AND HUMBLE TOWARS CUSTOMERS? ISN'T IT?

LET ME KNOW WHO WILL BEAR 4 MONTHS DELAY IN RECONNECTION, NOW 15 DAYS AMOUNT DEFAULTED BY YOU PEOPLE, IF YOU DO NOT KNOW HOW TO GIVE PROPER SERVICE AND KEEP UP YOUR SERVICE WHY DO YOU CHEAT THE POOR PEOPLE?