Reliance BigTV Complaints & Reviews

I purchased a reliance digital (big tv) receiver with annual subscription for rs 4990 from a reliance dealer m/s climate engineers, haus khas, new delhi on 12th of may 2011. i wished to migrate to qatar and i found out that reliance big tv works there if the receiver is pre-activated. i called up the dealer who in turn got me connected with mr gaurav who committed that the receiver will be active before 7 pm on 12th of may and i can use it in qatar, hassle free.

he sent a co rep to my office who handed over the card and receiver and took a cash paymenst of rs 4990 against the annual subscription of all the channels to avoid any coonfusion later. he denied the cash receipt on the pretext of that he forgot to bring the bill book. trusting all of them i made the payment in good faith.

on 13th may, i left for qatar and got a new dish installed for another rs 13000 to view the big tv. to my surprise my account wasn't active and i could not see even a single channel. then i made frequest call to mr khanna of climate engineers, mr gaurav of reliance digital but they are not taking my calls. it seems to be some organised gang of cheats looting innocent people.

i mailed my request/complaint to reliance digital customer care but they ae repeatedly sending one default message that their services are not available outside india. they are not showing me the way out. i am badly stuck and can not do anything from here.

big tv works here fine provided your card is active, all the indian expats are using it here. i really dont know what to do.

dealer : mr khanna, climate engineers, hauz khas market, new delhi [protected],[protected]
reliance digital (big tv) company exec : mr gaurav, [protected]

kindly do the needful and take stern action.

regards
sandeep singh pathania
[protected]
[protected]@gmail.com
doha. qatar

cc: 1.Nodal Office, Reliance Digital TV
2. RM, Reliance Digital TV, Indore


Dear Sir,

I purchased new Reliance digital TV (BigTV then) connection around 7 months back.
2 months back due to hanging and other issues my set top box was replaced. But the replacement provided was also not is good condition its used to black out sometimes. the technical representative said due to availability issues I was provided with stb in such condition and if problem persists we'll change it again.

Recently the problem with the STB has increased 10 folds and for some reason I'm not able to contact your costumer care. My call disconnects while waiting for bpo executive.

Current Problem with STB:
1. Heats up to high temperatures and hangs.
2. Black outs during normal usage(only UI is visible).

The STB provided is a very old one of previous generation and has troubled us a lot.
I request you to replace my STB with a new one. Its still under warranty.

Original STB: Latest MPEG2 model (SHYSTC[protected] (2010.04))
Provided STB : SUESTC[protected]

BIGTV USER ID :[protected]

Naman Bansal
110, Janki nagar Extension,
Indore.
Mobile: [protected]

Snapshots/Video of Original & Replaced STBs.: http://narayanironworks.in/images/reliancestbcomplaint/

Video of STB Malfunction:
http://narayanironworks.in/images/reliancestbcomplaint/stbvideo.mp4

Hi,

I am using reliance Big Tv form the year they launched the services in India way back in 2008. Recently I had recharged by reliance Digital TV subscription for "MAX PACK" on January 27th 2011 for an advance yearly subscription of Rs. 4600/- (actual value of subscription is only Rs. 4489/-) which is ending approximately near to same date in 2012. There was a technical complaint which I had put in customer care in march 2011 for unreliable operation of my set top Box which was behaving abnormaly and switching off automatically and turning on in 30 secondes or so itself and channel turned to Preview Mode. I had this similar problem in previous years (2010) as well for which Big TV engineer has rectified the problem and my set top Box was working satisfactorly in previous year. This time when i complaint about the similar problem they sent an engineer who changed my set top box and power adapter in March itself. Now from last 4 days they have terminated my services saying that you have a negative balance of Rs. 700/- in your account due to the fact that your set top Box and power adaptor has been changed and you need to recharge the account before your services can be started once again. I have been talking to customer services executives and senior mangers in technical and other departments of call center from last 4 days for approx 3 hours and they are not giving any solution and are just saying that give us time and we are forwarding your request to senior technical level who will restart your services very soon. But even after 4 days of talking nothing has happend and they are not giving any timeline to resolve this problem. I am actually fed up of this now and i want to terminate my services with Reliance digital TV. My question to them are as follows for which i am not getting any answers.

1. If I had done the recharge for 12 months and used only 3 months of services against that why they have terminated the services now at this moment even if there is a negative balace of Rs. 700/- when 9 month service is still pending. If they wanted to terminte the services they could have done in last two months of subscription.?

2. I was never informed about the charges of change in set top box, which may be deducted from my account when I registerd the complain with customer care for unsatisfactory run of my set top box. In fact i even have put a formal complian against customer care executive and engineer for not informing me about the same day before yesterday on 25.04.2011 and my complain nos. are "[protected]" & "[protected]". Now who would give me a satisfactory answer of this mistake done by them and due to this my services are also got disconnected.

3. every time i call them they forward the mail to next level and senior level always communicate that your services would get resumed very soon but no body gives me any probelm resolve time and they just say wait for some time your services would be okay very soon. But now 4 days has gone past and services are not activated till now.

4. How I can settle an account which reliance digital TV as i had already paid money in advance and after this behaviour of service provider I just want to discontinue the services and want my money back.

5. Service provider is doing nothing and I find myself harrased by them everytime I call them to start my services. Who will help consumer?

Need some help or direction to sort this issue out ASAP.

Thanks
email: [protected]@rediffmail.com

I would like to brig to your kind notice that i have applied for Reliance Big TV DTH connection on 20th March, 2011 in the name of Mrs.M. Padmaja, resident of H.No. 29-1354/1, Flat No.2, Dwarakamai Nivas, Deenadayal Nagar, R.K. Puram PO, Secunderabad - 500 056. Mr. Md. Naseer Ahmad (Employee code HYBT[protected] from M/s. Appco Marketing India Pvt. Ltd., sale representative has approached us and offered connection of Reliance Big TV DTH connection under their franchise , he has collected the cheque no.000062 dated 20.03.2010 for Rs.1490/- drawn on Neredment Branch of Bank of India, Hyderabad which was cleared on 23.03.2011 along with other required documents. he told us that installation will be done with in 3 working days. After 3 days i had been trying to reach him and could only get him after a week and we were informed that there was a shortage of stock of the equipment and He assured us that installation will be done on or before 08.04.2011, positively. Since then, i have been trying to reach him, he is eluding my calls and keeping the mobile in switch off mode and i am unable to understand what has to be done and whom to approach. Till today i.e. 22.04.2010, even after completion of more than a month and nothing has been done.
It seems the company is instructing its employees to collect the money in advance and deceive the people as far as possible.

i do not require connection of this service provider any more and i request you to kindly help to get back my money.

regards

Venkatarao Mokkarala
[protected]

My name is Bitoo Chakrabarty, my registered mobile no. with Big tv is [protected],
I have buy Big TV in ranchi, I got transferred to kolkata, so I need to re-install my DTH over here, I have made a complaint for that to customer care on 16.04.2011 at 12.40 pm, but today is 20.04.2011, 11.20am, instead of the work to be done, unfortunately there is no call from engineers, its all 4 days now, and my problem is unsolved.
It is very bad to say that the brand like reliance is unable to solve the customers problems, i[censored] cannot, then don't commit for good service, I thought I make a wrong decision of buying reliance DTH instead of others. I am a old customer of reliance as I used RIM mobile since last 6 years. but it is sad to say that your service is very bad in compare to others.

Sir,
I am resident of alwal, secunderabad. Two persons name Rakesh and Naresh came home and offered Big tv connection and we paid a cheque for Rs.2980 on 2, march 2011. Inspite of many phone calls and SMS their is no response from their side and we call manager name Arjun no,[protected] no response . Hence I request you to punish such people who openly betray .

MY CUSTOMER ID :[protected]

REGITERED MOBILE : [protected]

NAME OF CUSTOMER : VIJAY KUMAR SHREEVASTAVA

E-mail Address : [protected]@gmail.com

MY COMPLAINT :

REGARDING PROBLEM IN SET UP BOX ON 09.04.2011 , MY SERVICE REQUEST NO. WAS[protected].

SET UP BOX STARTED TO WORK ONLY CHANGING THE ELELTRICAL PLUGS BY MY FAMILY ON 11.04.2011

A PERSON OVER MY MOBILE ASKED ABOUT PROBLEMS IN SET UP BOX ON 11.04.2011 AND I INFORMED HIM THAT PROBLEM HAS ALREADY BEEN SOLVED BY MY FAMILY ONLY BY CHANGING THE ELECTRICAL PLUGS .

I RECEIVED ONE SMS ON 11.04.2011 THAT MY SRVICE REQUEST NO.[protected] IS CLOSED AND I AM CHARGED RS.175.00

THIS IS UNFORTUNATE BECAUSE NO ANY HAD COME TO MY RESIDENCE TO SOLVE THE PROBLEMS.

I WANT TO GO TO THE SUFFICIENT COURT AGAINST CULPRIT TO SAVE MY SENTIMENT AND RELIANCE BIG TV SHOULD ALSO DO SUFFICIENT STEPS TO SAVE THEIR IMAGE.

PLEASE PROVIDE ME FULL DETAILS OF THE CULPRIT.

WITH WISHES.

SENDER :

VIJAY KUMAR SHREEVASTAVA

Reliance digital tv complaint –

Smart card No.[protected]

I deposited charges for the installation of big tv at my new residence in New Delhi –

The money is gone and no connection is made.

I complained to toll free no. – [protected] (complaint no. –[protected],[protected] and no action is taken. I talked to different people at all time (Mr. Krishna sharma,Mandeep,Rajender Kaur, Etc.) and they did not listened and cut off phone lines.

The big tv is cheating the customers by charging money and not giving product/service and there is no follow up for the complaints registered with the company.

Please pay back my money and stop cheating people.

Please reply.

Divyesh M.Thacker

Mobile No. -[protected]

e-mail – [protected]@yahoo.com

Dear Sir, Date-15-Apr-2011

I had big TV connection at Rewa(MP) Nehru Nagar with Subscriber No[protected], i did buy the Big tv with employee plan in which 4 month free with silver plus plan, after 4 month my service get activated, then i call the toll free no - [protected] and ask for 12 month plan then call center executive told me the plan about silver for that i recharge my a/c with 2000 with reference/transaction id -AMIP11897693 on dated 13-Aug-2010, but my service was not activated then again i spoke to customer care executive and tell them the whole story about my plan for 12 month silver then my service got activated.

But my service again deactivated on 08-april-11 (only after 7 month) within 12month from the date of recharge, then i call again the customer care on [protected], then they replied that your plan was not activated with silver 12 month pack. and they totally deny to extend further. again i had recharge my a/c with 2150 for 12 month bronze plus activation. i don't know this time also they told me that your a/c not activated with 12 month plan

Please help me in extending remaining five month services or refund my remaing rental charge for five month

Thank's and Regard's
Surendra Kumar Pandey
[protected]
surendra.[protected]@gmail.com

I was trying to get set max channel for a period of two month,but they are giving me two toll free numbers[protected],[protected].But this two numbers are always in assesible for a couple of days.Thus, as a customer they denied their services.

This is to inform you, that on 26/03/2011, I booked a reliance Big TV (DTH) from your representative Mr Pawan & Narender mobiled no. [protected] & [protected] respectively. they asked me to issue the cheque of Rs.2980/- in favor of your authorised booking agency i.e. M/S APPCO Marketing (India) pvt.ltd. they has issued a small receipt for the cheque, but assured me that a engineer from Reliance Big TV will come within 4-5 working days to fix the reliance BIG TV (DTH) connection with special features instrument..
The cheque was encashed from my bank on 28/03/2011 by your agency and till date no one has come to fix the connection. I have contacted Mr.Pawan & narendra but Pawan's mobile is switch off all time and mobile of Narendra is wrong which is going to another person . Till date nobody has come for installation and not even responding on phone.

It appears that your company is cheating to customers ,why not a case should be filled against you. If within 7 days my payment will not refunded then ,I will register FIR and register a case in court.
Copy of this e-mail complaint may please be forwarded to chairman of M/S Relaince Big TV, 2nd floor, A block, Reliance Communicationlimited, Dhirubhai Ambani Knowledge city, Thane Belapur Road,Kopar Khairne, navi Mumbai - 400709.

My name -KC Sharma
[protected]@yahoo.com

Hi,

Today one reliance executive came for giving a sim card which is use for connection. i was very happy that time but he came & gave me a smart card which having a 12 digit no[protected].he insert the card & taken a delivery signature for proof & he went from home. after few moment the connection got disconnected & showing no signal.than & there i called up to the customer care & inquired about this.The CC executive ask me the 12 digit no & i got the answer which very shocking & surprising. he told me that in this smart card the available balance is 0 34 Paise only but according to the offer i should get 1 month subscription free.this is totally a cheating to a consumer.

i just request you to every one if any one could suggest me the process of legal case filing at consumer court that would be great help for me because this intolerable for me. by any means

Thanks & Regards

Manish Choudhary

Mob : [protected]

FRAUD FOR BIG TV
An executive came to my office saying tat he's from appco marketing, he gave the details of reliance big tv, he collected a cheque of 2980 and promised me that i'll get the connection within 7 working days, once the amount got cleared from my account he's not answering my calls,...

Persons name

1) G Muthaiah : [protected],[protected]

2) Manager: [protected]

MY NAME AND ADDRESS

LAXMAN KUMAR PATRO
MY PHONE ( [protected])
FLOT NO 105A
SANTOSH ARCADE
SAROOR NAGAR
HYDERABAD-74

I have Purchased one Reliance BG TV DTH, After some time, My smart card Damaged, so i Request to Issue new Smart card as on 5 April 2011, so Customer care has Say that To pay Rs 400 for New Smart card no, so i have Tranffered Rs 400 on same day for Smart Card.After this he say engineer came with New Smart Card within 48 hours, No one Any Engineer came and every day Co Deduct Rs 175/- from my A/c Balance without solving My Problem, I have Every day call Customer Care and Customer care give Irrsponsible answer that we will try to give Refund, whats Rubbish ans. How can company deduct Charge without my Permission. I mentaly Harsment from this co, He get every day me new Compalin no like[protected],[protected],[protected],[protected],[protected] etc... so please request to Register My Compalain and Do the Needfull

I BEEN HAVING A BRIEF TALK TO CUSTOMER SERVICE ABOUT THE COMPLAINT WHICH I HAD BUT NO HELP DID SPEAK TO SAME MANEGER 3 TIMES NO HELP
COMPLAINT :- HAD GOT A NEGATIVE BAL OF 175 DON'T HOW, BUT WAS GIVEN A REASON BCOZ AN ENGERNIER HAD VISITED THE HOME FOR THAT WHICH WE WHERE NOT INFORMED OF ANY GIVEN POINT OF TIME AND ALSO THEN THE BAL WAS GOING FURTHER ON NEGATIVE TILL TODAY WITHIN 6 DAYS FROM 30/03/2011 WHICH I WAS TALKING TO CUSTOMER SERVICE AT BIG TV TO -204
WEN ASKED WHY NO ONE NOT EVEN THE MANGERS GOT ME ANY ANSWERS TO THE SOLUTIONS OR THE PROBLEMS AND OVER ABOVE THE IVR SYSYTEM GIVES ME NEGATIVE BAL OF -104.63 WHICH IS TOTALLY DIFFERENT

With no response to complaint there was numous calls made and also spoke to a maneger Jaffer Sheikh who I don't trust to have maneger capabilities ,dissconnected my call over and above it
When emailed details ,got an reply as unable to contact email from big tv

Sir,
I am a Reliance BigTv customer.

My Smart Card Number is[protected]
I have a Purchased Reliance bigtv in 05/12/2010. their are giving South 1790 Offer Telugu 5 Months Validity . I give a cheque No 489368 Amount 1490/- Andhra Bank R.P. Road Branch. I have a Letter also. Their are give to me service Only 3 months. Now Our Service is Disconnecting . I am calling call center daily their are not responding. Kindly Help me.
sv babu
Secunderabad

Sir,
I am a Reliance BigTv customer.

My Smart Card Number is[protected].

I have a credit of Rs.350 with Reliance bigtv.In spite of their assurances to credit this amount to my account since 11th March 2011 they have not done it till today(27th march 2011).Whenever I complaint they keep on assuring me to credit within 48 hours.But so far they have not done it.


Kindly do the needful to clear this complaint.

My name is Rajesh.I purchased big tv DTH receiver 4 months before. it was working good....3 days bifore when we power on in the morning FIRST INSTALLATION screen appeared...
in that sreen i selected language English...then then i gave OK...but it is not working....how can i rectify this problem...please send me the sollution

I have recently taken a connection after a lot of convincing from an, executive who belongs to, appco India a direct marketing firm which markets Reliance Big TV DTH. The executive took the cheque for installing a 3 month gold package (which has a wide variety of channels) for free. When it was installed I was surprised to know that they have installed a much lower version (value sports pack free for 5 months) with only sports and other regional channels on it. When I contacted the executive, he never responds and inturn blames us for misguiding the person who came to install (incidentally they gave a printed copy which shows which package should be installed for us). So people, don't opt for such cheating companies which just be behind the customers till they take connection and then they forget.

i am a reliance digital tv customer since 2 years bearing stb nos.[protected] and[protected]. Firstly i want to bring into the notice that the conduct of the customer care service is very pathetic. Even after keeping 10 mins on hold they are unable to provide correct details to the customer regarding different packs. they themselves are not sure regarding which particular pack has what discount.
And they are also charging unnessarily even after charging a huge amount as a one time charge at the time of activation of a long duration of pack. When i call regarding this issue they are not able to provide details and disconnect the call after keeping me on hold for 20 mins and more.

hussain
contact no:[protected]