Reliance Bigtv — reliance big tv no confirmation message on pre booking

Hira8460

from Ajmer, Rajasthan

Address:

Surat, Gujarat, 395009

My name is hira vaishnav, i booked two reliance big tv connections on 11th march 2018. As per which rs. 499 was deducted from my bank account. The mobile no. Used for booking is [protected]. I regret to say that i have not received any confirmation message from reliance big tv till date. For the last 2 days i have been calling up customer care of reliance big tv but they are completely unable to help me. Most of the times, the call is dropped from their end, or, even if attended, all they say is that the confirmation will be sent within 24 hours and that the site is too busy to respond. I am really surprised because i have never experienced such a thing before. The amount of 998 has already been deducted and the company does not even confirm. I have called up the customer care innumerable times but every time the response is not satisfactory. I don't understand why they can't confirm booking or receipt of payment.

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Reliance BigTV customer support has been notified about the posted complaint.

Jun 12, 2018

Updated by Hira8460 My name is hira vaishnav, I booked 1 reliance big tv connections on 11th march 2018. as per which Rs. 499 was deducted from my bank account. The mobile no. used for booking is [protected]. I regret to say that I have not received any confirmation message from reliance big tv till date. For the last 2 days I have been calling up customer care of reliance big tv but they are completely unable to help me. Most of the times, the call is dropped from their end, or, even if attended, all they say is that the confirmation will be sent within 24 hours and that the site is too busy to respond. I am really surprised because I have never experienced such a thing before. The amount of 998 has already been deducted and the company does not even confirm. I have called up the customer care innumerable times but every time the response is not satisfactory. I don't understand why they can't confirm booking or receipt of payment.

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Comments

Vishesh Nagpal

from Delhi, Delhi

Booked RBIG TV connection with the booking ID is A12951767 and No of Connections 1 ON March 21, 2018

It has been more than 30-45 days time they asked for and no action has been taken yet. Havent received any communication from them. I’ve previously posted a similar complaint with no action taken on it and therefore posting again.

Deepak Dehadrai

from Pune, Maharashtra

Installation not yet done as promised within 30/45 days despite lapse of 3 months. No communication from company in the matter.

Sushilkkk

from Losal, Rajasthan

My Booking ID is 14522829.company says that 30-45 days innstalion...the book date 14/3/2018 pls answer meeee. Soon otherwy refund my payment thanku.company says that 30-45 days but these days any information about dth so how can i trust u...

vinodkiran

from Mumbai, Maharashtra

Sir mera pre booking id no 17503156 hai, mai reliance big tv conection karana nai chahta hua so request to you please pre booking amount of Rs.499 send in my sbi account no.[protected].mera abi tak big tv conection installation nai hua hai three month ho gaye

k.rajeshs

from Delhi, Delhi

Reliance big tv was prebooked for Rs 499 on 1st march 2018.Installation was scheduled for maximum 45 days from booking date. 3 months passed but no communication from reliance big tv regarding installation even after contacting them through emails... Such a big company and such a big fraud... Shame..