Reliance BigTV Complaints & Reviews

मैने ३१.03.२०१८ को बिग टीवी की बुकिंग करवाई थी जिसमे कहा गया था की 45 दिन के अंदर लगा दिया जायेगा लेकिन आज तक कोई भी न फ़ोन आया और न ही लगाने आया है. यदि योजना निरस्त कर दी गयी है तो पैसा वापस करे | नहीं तो जल्द से जल्द बिग टीवी का कनेक्शन दे|

Merchant order id: aacf721607b55f268749
Payment id:[protected]
Dear rajeev
Thank you for paying with payumoney. Your payment has been successfully processed.
Merchant name: reliance big tv order amount: rs 499.00
Payment id:[protected]
Merchant order id: aacf721607b55f268749
Payment summary amount
Debit card rs 499.0
Amount paid rs 499.00
Payee info
Merchant transaction identifier
Aacf721607b55f268749
You can view the transaction details anytime from payumoney dashboard.

Dear sir, Reliance Digital TV connection book advance Rs500/- & say provide connection with in 30-45 days, Today pass more then 3 month but not provide any servies.
I request to u, please refund Advance booking amt. Rs500/- or provide servies

1 Booking ID is 14511251 Wed, 07 Mar 2018 15:14:03
2 Booking ID is 14540716 Sun, 01 Apr 2018 12:32:58

Thank u
Achal KUmar Tewari
[protected]

After looking at your below-attached advertisement on your website, i have paid 2499.00 rupees for 2 years all channels free with fta channels for 5 years. However, i have not got any channels for free or instead, no channels are coming from 4 months, i called to your customer care number [protected] but every time, i get a response of within 48 hours, problems will be resolved and all the channels will come, but after waiting 48 hours also no use and if i call the customer care again same standred response of 48 hrs problem will be resolved and you will be able to view all channels, and same happend for many days, and till today did not get any channels to view or any rsponse from reliance digital tv and also now customer care number also not working, in fact, no signal only.

Dth account id:[protected]
Recharge date: sat, feb 10, 2018, at 4:05 pm
Amount recharged: 2499
Mobile number: [protected]
Email id: [protected]@gmail.com

I need my money 2499.00 back as you people not able to provide dth service but taken my money and not responding to my calls. Please provide me the response as soon as possible or else i will take the case to further.

Dear sir,
I am getting this problem from 15days and when i called to coustomer care they answered me to wait for 72 hours it is a technical issue & we are updating our channels but the problem didn’t resolved and than i again called to customer care and they told me same this happens with me for 4 times and then they told me to wait till today but the problem still occurs, simply they are manipulating me not giving the correct answer.
What to do please tell.
Smart card no.[protected]
Add.- 202 prabhuraj apartments c scheme jaipur, 302001

Hello sir

My booking id is 14525492

I have paid rs.499.00 for the new connection on 16/03/18 and was informed that i have to pay balance rs.1500.00 on installation. You all also informed me that the connection will be delivered in the next 30 to 45 days. As you can see its more than 2 months and i have not received the connection.

Currently customer care number is also not working.

Please do the needful...

Maine[protected] ko reliance digital tv book karayi thi jiska recipt no. Mh[protected], booking id[protected] & trangection ref. No. Lhmp[protected] hai. Mere account se 499.00 rs, debit huye hai lekin lagbhag 3 month hone ke baad bhi meri dish tv nahi lagi hai, jabki aapke dwara 30 se 45 dino mai lagaye jaane ka msg mila tha. Ye no. [protected] kabhi bhi nahi lagta hai.

I had recharged our big tv subscription for 2 years. Till date i am are not able to view the tv channels. I have been contacting help desk since the payment made and no response. Hoping for immediate actions

I have two connections in my name and renewal is been made for the same.

[protected]
[protected]

Thomas varghese oommen
[protected]

Since almost 2 months, we are not able to watch any of the channel in the tv and i have recharged 1000 /- recently. No proper response from the customer service. The only answer from them is wait for 72 hours your problem will be solved, but it happened almost 7 x 72 hrs.
In this connection i request the refund as well as the connection fee enabling us to shift to other dth immediately.

Regards

Kiran [protected]

This is the last communication/mail on this after sending almost 50+ mails to customer care noddle officers ids etc. And few calls to the so called customer care guys, in last 2 months and without any response from your end. Now i have opted for another service provider and started working. Therefore there's no need of reliance big tv connection with immediate effect.

But immediately arrange to refund subscription fees of rs.1500/- which i had paid on 14th feb. 2018 (Confirmation sms copy enclosed), need to add 20% interest on it while refund.

This is the most worst and disappointing experience with reliance big tv as a company. As informed earlier i have lodged two complaints on govt. Consumer help line, complaint no. 101716, dtd. 24th april 18 & 740448 on 21st may 2018. Enough calls / mails are done now need refund of my hard earned money with 20% interest.

Advising all readers / consumers of reliance big tv to lodge the complaint on https://consumerhelpline.gov.in/ against this unethical and bluffing & money minting organisation.

I have pre booked reliance digital tv dish on march and mail came u will get your connection in 45 days but it's about 3 months no call verification came and the rs 500 been taken at time of pre booking
So i'm a poor person and rs 500 mean alot to me nd so long we are waiting for an entertainment resource for children please send our order faster

I have recharged for 1 year plan, but the set top box is showing the same error that is poor signal, their customer care service is even poor they are no picking the phone and giving us no response
Card number=[protected]
We are not able to see tv from the last two months, kindly solve the issue as fast as you can, very pathetic service from reliance, was not expecting this from you guys...

Big tv id[protected]

We have taken a subscription with an amount of RS 4680 from reliance in the month of January.we are not receiving any channels in the subscription.when we are contacting the customer their reply is in vague manner. there is no proper response.we need a refund from the company at the earliest.kindly resolve our issue.Our subscription name Vijay Kumar (smart card no.[protected].
Here am attaching the transaction made on January 21 2018)

Http://www.rashtradeepika.com/reliance-digital-tv-cheating-thousands-of-people-i...⇄ ...news link about cheating of reliance digital tv on malayalam online news portal...it will be spread around india in upcoming days.reliance digital tv must be experience the consequences in future. Only one option in front of you, that is refunding. Can you done the refund process as much as possible.
My smartcard no. Is[protected]

Refundable amount was 2499

Sir .I request to you please i[censored] can't effort to your tv channnals . So give my money back. And when we called CUSTOMER CARE they always said that tv channals come in 72 hour. And my personal phone number we called but can't reach it. Soo plz u didn't give my money back so then I case to consumer Court . I am using ur tv up to 5 year . So plz u can't service provide much . There is will be my fault they said it. ### you & your team of realiennc tv . And give me number of further enquiry.

Hi.
I have recharged by reliance digital tv account[protected] for 2500 rs believing their words. Channels are free for years. Months gone and nothing is happening. No channels, no signals, no updates nothing. Please give my hard earned money back and i will switch to some other connection. Whats the use of having a dead thing eating your money at home.

I request a refund of my money.
Francis

I made recharge of 270 rupees for my reliance digital tv. I am still not getting any channels. I am receiving smart card error 106. I called toll free customer care and i was told (In a very careless way) that server is down and issue cannot be resolved.

I told customer care that i am not receiving any server error and receiving smart card error. But customer care people seem to be least bothered and could not even tell me whether issue is in server or my smart card.

I asked them to raise a complaint and send some representative but i was told to wait for 3 days which is just ridiculous.

What kind of technical issue could take 3 days? I wanted a reliance digital tv representative to come to my home as soon as possible and resolve the issue. But no appropriate resolution was provided. There is no way to escalate the issue. If no services could be provided then they should give a refund.

I have recharged for 1 year plan, but the set top box is showing the same error that is poor signal, their customer care service is even poor they are no picking the phone and giving us no response
Card number=[protected]
We are not able to see tv from the last two months, kindly solve the issue as fast as you can, very pathetic service from reliance, was not expecting this from you guys

Error 400
Its been more than 6 months. A compliant lodged that day after day chennels are disappearing and there was no solution for the complaint
When asking that we want surrender the connection and please provide us the balance back customer care representative giving dates wait for one more week. There is no end for the excuses our engineers are working wait. There is a theshold for every thing so do for our patience
Please resolve or pay back the balance amount
[protected]@gmail.com

I have booked new relience hd setup box connection on[protected]vide my booking id is 14547376. But no connection was found so for. Pl do the need ful. My mob. No.[protected]. Email.. [protected]@gmail.com. Pl tell me the status of my new degital setup box connection status how much time will take for new connection. And also inform me the store location at lucknow.

Dear sir,

I had made a pre-booking for your btv connection online on 10th march paying rs.499, the booking id being 14516646. At the time of booking, i was given to understand that the connection will be made available in 30 - 45 days. Since no information was forthcoming, i sent a few mails in the customer care id given while booking, all of which went unanswered. Ultimately, i called up your customer care on 3rd may, from where i could not get a satisfactory reply. He asked me to wait for 7 days first, and then made it 3 weeks. He told me that there is some problem and someone from the company will contact me. It is not fair to leave the customers in the dark without assigning any reason for the delay.
On 5th, i got one sms saying that the installation process will commence only from 15th of june only. I do not know whom to believe. It is really depressing to note that a company of the reputation of reliance refuse to answer customer mails. If this is what we are getting even before installation, i can imagine what treatment we can expect afterwards. Hence, please be kind enough to arrange for the refund of the amount paid at the time of pre-booking. I hope at least i will get a reply for this.

Dilip kumar raja c a