Reliance Communications Complaints & Reviews

I am a reliance prepaid consumer. I recharged my phone today[protected]. Rs. 156 for 3g net pack of 1gb, but only 800mb were credited to my prepaid account instead of 1gb, and its valid only for 21 days instead of 30 days. The reliance website clearly shows 1gb for 156rs for 30 days! This is highly annoying! I want full 1gb data, and request the company to look in the mater! Such fraud is neither expected nor accepted from the service provider. I have been trusting since long time! My number is [protected].

Dear sir, Please taken the against action and start the my mobile service new number [protected] and against taken the rs for security Rs 1500/- refundable but he is not given the response. Service provider no is 1) madam-[protected], 2) Sameer- [protected], 3) Rajan-[protected]. So please taken the action against service provider and start my number service otherwise returned my due rs 1500/- We are waiting for your response Thanks with regards, Anand Kumar +91 [protected]

After making so many complaints, adjustment, i have to write on this mail. I am feeling very dis satisfactory with reliance broad band services. I have been using it since last 2 years. but from last 6 months, it is not properly working. It works for only 10 days in a month. when waiver request is made, it gets cancelled. without even any intimation, request gets cancelled. I never get any SMS for request cancellation. In spite of abundance of calls, request, request never get sought out in 10-15 days, and making the condition worst, technician themselves show visit and changed the status to sought out, but in reality, no such visit are made by them, problem is still there. Waiver request gets cancelled. we paid full month charges even used it hardly for 10 days... i must say, This is worst to worst service... no feedback calls are ever made to make a check. this problem remains persistant... my user id- [protected] u may check no. and frequency of complaints as well... ur dis satisfactory client- ranjana After making so many complaints, adjustment, i have to write on this mail. I am feeling very dis satisfactory with ur broad band services. I have been using it since last 2 years. but from last 6 months, it is not properly working. It works for only 10 days in a month. when waiver request is made, it gets cancelled. without even any intimation, request gets cancelled. I never get any SMS for request cancellation. In spite of abundance of calls, request, request never get sought out in 10-15 days, and making the condition worst, technician themselves show visit and changed the status to sought out, but in reality, no such visit are made by them, problem is still there. Waiver request gets cancelled. we paid full month charges even used it hardly for 10 days... i must say, This is worst to worst service... no feedback calls are ever made to make a check. this problem remains persistant... my user id- [protected] u may check no. and frequency of complaints as well... dis satisfactory client- ranjana

2 weeks passed No call yet 1 September i requested for connection. 2 weeks ago, I made a call to reliance customer care for registering for new wireline broadband connection by Rattan patil name .I made the customer agent fill all my details and he gave me a time period of 48 hours for getting informed about whether connection is available in my locality through a call. but well what can I say 2 weeks already passed but yet I haven't received any call from their side and also I made repeated number of calls to customer care but still every time they re-register and told me to wait for 48 hours and so on and so on . no even recieved call yet . I think reliance isn't upto to that level where there every new customer, even the person came to take the detail spoke very argurently, as if he is doing a favor. my name is jaideep patil, num is [protected]

-----Original Message----- From: Murtaza Date: Thursday, September 10, 2015 01:39 AM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: 3G BUT NO 3G SPEED Hello, I am Murtaza Sajawala owner of this no. [protected] i had recharged it with Rs 289 "UNLIMITED 3G DATA" plan from you on 23-AUG-2015 it was working fine before 2 days, now im not getting 3G speeds even when im connected on 3G im very unhappy due to this. I have contacted customer care through 198 and opened up two tickets with them no. are[protected] and[protected] they have replied through SMS that these tickets have been taken care of but my problem is still not solved, im getting speeds worst than 2G like 8 Kbps. I need you to please look into this problem seriously as my validity period of the Pack will expire soon, due to this im not able to use the service which i have paid for in full. This is highly Unacceptable and some of your customer care executives even didn't attend to my call properly as they just simply told me that you were facing some technical issues / Network upgrade and hanged up the phone instead of explaining when the problem will be resolved on your end etc in detail. I want you to call me, explain the issue and as this problem is through your and i want my pack validity to be increased as a compensation of bad service. Thanks [protected]They Replied to this email after 3 Days[protected][protected] Dear Mr. Saja, We acknowledge your e-mail dated September 12, 2015 for your reliance number [protected] and regret the inconvenience caused. As per subsequent telephonic conversation had with you on your Reliance number [protected] today, regarding poor speed issue and same has been addressed. *Your complaint, regarding poor speed has been registered with Service Request ID:[protected] on September 12, 2015 at 9.00AM and the same would be resolved on September 14, 2015 at 9.00AM.* We would appreciate your patience and co-operation in this regard. We have made a note of your feedback to improve our services to meet your expectations. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Sneha Waghmare Officer - Customer Care Reliance Communications Limited. [protected][protected][protected][protected] Today i was hoping that as they said in the mail that my issue will be resolved, but its not the speed are the same capped to 4~5 kbps. I want them to compensate this with increasing my validity of the pack because i didn't use the service i paid in full. Its been now about two weeks im trying every thing so that i can use the service but no hope. i very disappointed with reliance they just say big things but never provide them. i want you to take a note that they have even blocked my access to 198 (tollfree) as i try to connect with the customer care executive the computer responds and disconnects the call. I want full compensation i terms of validity or refund the recharge amount. I have added screenshots of the recharge confirmation and speedtest result of today please have a look. I hope that they will take decision in favor of the customer. Thanks

I spoke to r care & he deactivated this VAS TechZone SMS S service & after one day it again started deducting my bal. I want this problem to be solved as soon as possible & i want my refund, and if this happens again i am going to switch off the sim and will complain to consumer forum.

Please ever in your lifetime don't use reliance broadband. this is a totally fraud company and they will only cheat you. i am victim of this company from last 6 months and they will not give dam to customer problem. please ever don't go to reliance broadband . i am talking this out of personal experince. archit.[protected]@gmail.com

I had recharged MY RELIANCE cdma NO [protected] with 949.00 free minutes pack on 12 Aug 15 which is for 28 days (up to 08 sep 15) but reliance de activate my plan on 07 Sep 15. I complaint the same to reliance customer care vide complaint no[protected] dated 07 sep 15. Reliance does not respond the complain. Kindly do the needful. Regards, Shailendra [protected]

Reference to broadband username[protected], when I requested broadband, I requested broadband on my existing landline which I was using for past 4 years. Sales person gave a new landline and a assigned a combo package with my broadband. I did not require a landline when I already have an existing landline. The person installed broadband didn't inform about the new land line too, which is the basic right of a customer. When I paid the bill after two months, I realized that a new landline is assigned with broadband and I am billed for it. I requested to cancel the new landline assigned with broadband. When I requested to cancel the landline I did request to have only broadband, customer did not inform me that the broadband would be cancelled. Last week I was shocked to realize that my broadband is cancelled and the landline would be cancelled later. When I requested to cancel only landline, I was never informed about their rules etc. Now, when I requested to reinstate my broadband support is asking for a new connection request. This is ridiculous when the whole Reliance team is responsible for such unprofessional approach. I wanted to have my broadband reinstated without any installation expense. Otherwise I would claim for all my losses and would like to warn any Reliance customer not to be prey of this cheating!

I have purchased a insurance policy, but due to some reasons i couldnt continued the said policy.. thus it was lapsed now i want to cancel it. can any one please tell me that will i get at least my money. coz these reliance guys r telling me that u have to pay at least three years payment and aft lock in period i can cancell the said policy.

Hi I am the reliance broadband user having subscriber id :[protected] . I had raised the shifting complaint from my previous address Noida to gurgaon, the customer care executive told me that connection will be shifted in 3 days, I shifted my home from Noida on 30th Aug (not using any services from that date) On 30th august when I call CC they told me that my compaint has been closed because no address proof has been provided (noone told me at time of complaint that i need to submit something and noone had called me they closed the complaint on their own) then on 31st aug I mailed them the apt docs and raised the complaint now they told me that connection will be shifted in 5 days. Then on 9th sept i again called them and the raise the complaint of discoonection of connection (as they are not able to shift it) and told them to return the advacnce payment of 15 days which I had made on 29th Aug . But no action has been taken on my complaints yet and the worst part is that they had send me the bill of next month Please help me out in getting my money back from Reliance Thanks Meenu Jain Subscriber Id :[protected] Complaint raised on 27th Aug :[protected]

I am using the reliance wipod (num: [protected]) prepaid in kerala circle. I have recharged my number on 26.08.2015 with 797 offer which gives me 10 GB Unlimited Internet with upto 14.5 MBPS. Today (14.09.2015) when i tried to connect the Internet it connects to 1x which have speed only upto 153 kbps. I have used only 7 GB according to my Statistic usage which the device itself shows. I have asked to the customer care team and they have told that to recharge again and the data is finished according to them. I want to know where is my remaining 3 GB?

Very worst service in reliance gsm prepaid. Net pack activated message sent but after usage money deducted from main balance and no data added in balance .Complained in customer support no proper response and not issue resolved. A big company, very very worst service . nobody should buy and use this reliance service. I need my money deducted to be credited and also data balance

Sir. My mob.No. Is [protected] is vas activated kar diya jata hai date-07/09/2015 se 13/09/2015 tak sr no.[protected] customer cayer se bat kar -2 mai bahut pareshan hu sir har roj customer cayer se baat karna padata hai sir mai ab kya karu sir plz sir jo bhi service hai ushako band karwa dena aor dobara koi bhi service activet na ho .My name ravindra kumar jangde . Thanks sir. [protected]

Hi, My Reliance 2G connection no is : [protected]. I told to cancel my connection last year only.These people did not cancel the connection and they are sending the bill every month. Whenever i call them they told to pay that month's bill and then they will cancel. I already paid close to 2000 rs without using 1KB of internet data. I already called some 20 times and gave several complaints regarding this but still they are not cancelling the connection. Cancellation Requests: Service Request ID:[protected]On 3/28/2015 at 3:24:19 PM) Service Request ID:[protected] on 6th June, 2015 at 11:24:08 AM Final Payment Details: Payment Date & Time: [protected]:13 hrs Payment Amount (Rs.): 1339 Payment Date & Time: [protected]:13 hrs Payment Amount (Rs.): 100 Now they gave me legal notice to pay that bill. I already registered a complaint 3 months back but nobody is responding me properly. Now what i have to do ?

Dear, Sir I am vishal kumar form state jharkhand area in dist gumla and my contect no [protected] .that me recharge this no has been date from 5/9/2015 to 6/9/15 theare are amount 60rs and 30rs has been not restive my no of account this date of recharge the transaction no[protected],[protected]. plz reslove no come fast . Dear sir today I am not costmer service toking for not good bihevear pls your team by clame bihevear not satisfied plz take care and custmer service has been resolve service.

Res sir, User ID[protected] Reliance Broadband ) service is very poor. I have complain 3 months before. From your RAJKOT office we came to know that device (dessi) is not working. They also said that device (dessi) is not available. When it will be available they do not know. Your company financial position is so poor that they cannot change the device ...?

This is regarding the termination of my old Reliance Broadband Subscriber ID[protected] and Fixed Line Phone number [protected]. Even though the connection was terminated on Feb 2015, still I am getting bill for the Fixed Line Phone number [protected]. Multiple times I called reliance customer care and confirmed that my fixed landline connection is terminated. Also I wrote many mails too. Every time I am getting the reply that the connection is closed long back and still I am receiving bill for land line.

For given information form Reliance customer care that at recharge of 198 u can get 1.5 gb 3g data balance but I can found only 1.23gb 3g data only when I call to the customer care and tell the problem then will say that the it's fult of companie so we Wiill provide and we will register your complain it take 2 day to return your data but it not happen when I asked them than they say that we will not do anything in this so plze give me a region what I can do it is frod of companies

I have been you customer with Mobile number # [protected] since 2002 and want to extend our relationship by applying for a broadband connection at my residence Block 1, Subhash Nagar, New Delhi - 220027. It's been almost two months since I had made a request for Thunder 699 plan but I couldn't get any response from your end. First of all nobody bothered to call for a new connection inquiry inspite of calling your customer service number so many times. After two weeks, your employee Vimal (Phone# [protected]) called and first of all forced me to take Thunder Combo 749 plan saying there is some issue which he never told us clearly. Then he asked me extra Rs. 400 as his so called installation charges (or you can say bribe) over and above company's installation charges of Rs. 599, rental, security etc. When I asked why he said Reliance vendor has run away so we charge it from customer. I said then why I pay 599 to Reliance he said this is how it works. His supervisor Mohit (phone# [protected]) is also involved in taking bribes for all new connections and he failed to give any justified answer for this. When I called your nodal escalation team[protected], since customer service was incapable of handling such a small thing, they said we will get your connection in a week and will take strict actions against Vimal/Mohit for asking extra money without any valid justification from Reliance. The day they came to know we have complained against them. They refused to take our calls and talked in a very derogatory manner saying "Do whatever you want, this is how it works!". We talked to Executive Seema and Vijay Naushad (Interaction ID - [protected] and [protected]) on 19th July and they said they have escalated it further and we will get connection on August 1st. When we again called Vimal/Mohit, they started with a new excuse that material is short, copper wire is not available as they were angry why we complained against them. Then they started saying you will not get a new connection. We again called Nodal # and your executive told us they have escalated again to Mr. Amit Sharma who is incharge of the Delhi zone. Every time they assured I will get call back, I will get revert, I will get connection but all failed. Whole month passed, nobody bothered to value a customer who has been with you OVER A DECADE. On Spetember 4th, we again called Nodal # and talked to Nayna (Interaction ID - [protected]), she said Sir please trust us you will get revert by tomorrow. Again we called next day and talked to Vijay Naushad (Interaction ID - [protected]), he said Amit Sharma isn't replying and maybe material is missing. I think this is all a game plan of your corrupted employee Vimal and Mohit since they made us beleive they are the MAFIA of our area and without them Reliance will never give us connection. IS THIS THE WAY YOU TREAT YOUR CUSTOMERS? IS THIS THE WAY YOU GIVE SERVICE? IS THIS THE WAY YOU DO BUSINESS? IS THIS THE WAY YOU ACTION? IT'S A BIG SHAME ON YOU GUYS. FRUSTATING!... I am attaching some call recordings as proof how you all mistreated us and denied business and service to us. There is no problem in our area. In our neighborhood there are Reliance broadband connections. The only reason we didn't get connection till date is because we dared to complain against BRIBERY and CORRUPT EMPLOYEES. If you fail to reply, take action or deny business to us I swear to God I will publish this lettr to all media channels, portals and websites. And I am not bluffing, if you want I can tell you my RNI #s. I will make sure to file a case against all involved in this stupid event - VIMAL, MOHIT and AMIT SHARMA who failed to do there jobs; and a big compensation for harassing a 12 year old customer for two months, call charges and peace of mind.