Reliance Communication — Reliance3g connection barred

Address:

Mumbai City, Maharashtra

Hello, I have a Reliance 3g data card ([protected]) with an advance rental plan and using the service since more than 8+ months. My connection has been disconnected now (21-Feb-2014), when i called the care in morning they told me that GMC tracking portal have disconnected my connection (not sure what it this and why they did so) and requested me to contact the nearest reliance web world. Later, around 12 noon (21-Feb-2014) i did went to reliance web world to inquire to which the person (surname : pandey ) there told me that there is some problem with system and my connection would be automatically started in evening, no action was needed from my end, he did not provide any complaint number since the issue was a generic one (other people had similar issue). The connection did not start till evening. Again, i called up the care and they told me that my service was barred due to invalid documents, this is really disappointing. While activating the connection for the first time they already did a verification and it was positive how come after 8 months they realize the documents are invalid. Wasn't their responsibility to SMS me before disconnecting the connection so that I get required time to submit the necessary documents. This is big time inconvenience to me and my company. I have lost a day and salary of my employee since the work was not done.