Reliance Communications Complaints & Reviews

Hi Team,

Can any one please let me know the details of contacts and address of Consumer Court in Rangareddy dist area.

I have been complaining about the network issues in my area since June of this year. Nothing seemed to help. I just want to proceed legally. Any help would be highly appreciated.

You can find my complaint with subject of complaint Reliance Communications Prepaid/GSM.

Please do the needful at the earliest.

Regards,

Zaheer Abbas Mirza
[protected]@hotmail.com
[protected]

On 24th Aug 2010, Rs30 was deducted from my Reliance number[protected].
I gave a call to Reliance Customer Care on 25th morning...I was on hold for connecting to customer care for more than 40 minutes, but I was not attended. Finally I did not have more patience for be on hold.
On 26th again, I was on hold for 20 minutes - but finally someone picked up the phone. I explained him all my details and then says - " Shama karey sir, is samay humara system upgrade ho raha hai. Hum aapki details dekhne mein asamarth hai, kripiya thodi derr baad wapas call karey". This was not the first time when Customer Care Executive has spoken this to me, but have happen many a times. They always have an excuse, that system is under upgradation and we cannot see any details of your number. Please call back later.

I again made a call on 28th Aug 2010, morning 8:28 AM.
1. I was connected to Sandeep Kumar.
As per him I will not be re-imbursed my money, as this was initiated by me - I explained everything to him, that I never initiated any request from my side for any services on my number. I never do attend calls from Reliance Number, and if by mistake I attend seeing a unknown number- I disconnect that number in fraction of seconds, when I come to know that it's a reliance number. I was not satisfied with this Executive, and asked him to connect to his supervisor.
2. I was then connected to Deepak Kumar Shrivastav.
As per Deepak, I should have called back within 48 hours and then I would have received my money back. I explained him again, that I did made a call but did not get hold customer care for the first time, and for the second time Executive told me to call back after sometime as system is upgradation. Deepak finally agreed to log a compliant number for this, but again after keeping me on hold he says- system is under technical upgradation and he cannot log a ticket right now. I said I will be on hold for complete day, but I want a compliant to be registered and today itself. I asked him to connect him to his manager to escalate it further.
3. I was finally connected to Balinder Kumar.
As per him, he could see the details in his system- that I made a call on 25th and 26th. I also said, that in his system he can see - one of the executive told me that call back later as system is under up-gradation. He said he will definitely log a compliant for me, and later on prvovided me the compliant number for this.
The compliant number is:[protected].
This is really not accepted, that for every time we have to waste so much of time (average 45 minutes) for any/every issue we have with Reliance.

Please take appropriate action related to this, and provide me solution for this at the earliest.

--
thanks & regards
Rishi Jain
[protected]
[protected]

Last year in July I took reliance broad band connection with plan commited to me by the sales team of Rs.999. I also paid initial payement of Rs.2900 as demanded by the executive. But after one month of connection I started getting billls of Rs.2450 which was denfietly not on ,and after lots of calls and emails, which was NOT RESPONDED at all by RELIANCE I somehow managed to get broad band disconnected in September. With no follow up from Reliance on the bills I assumed everything has been sorted out as I have already paid Rs.2900.
But after alomst one year, I have started getting threating messages from reliance to clear all the dues ELSE they will take LEGAL action. I should be the ONE taking action against them but JUST to avoid unwanted hassales LET it go. BUT now its too much and getting such msgs from them is very harrasing.
If anyone can suggest an amicable way out then let me know. No way I am going to pay the extra money for the FRAUD planned by RELIANCE executives.

i have recharged one tariff plan of rs 650/- namely reliance India card/reliance STD calling card on 12 july10 with a validity of 60 days. but since 29 July the service was stopped due to unknown reason saying network/technical problem. after about one month on 27 Aug 10 the service was resumed, but it was said that the neither the balance will be transferred to the main account nor the validity will be increased as the service has restored. all this happened after giving a no of complaints as service request no[protected]dated 02 Aug 10, [protected] of 06 Aug , two more and[protected] of 15 Aug 10. Now during this period i was unable to call through my that no for that i have to take the services of another service provider while this no is registered every where in my business as well as social contacts. the company is not ready to pay compensation.

sir/madam,
mera naam piyush hai. maine iit jee ke liye ek online coaching join kari hai jisme mujhe doubts poochne ke liye hi speed internet ki zarurat hai.
isiliye maine 5 august ko reliance main connection ke liye email ke through register karwaya tha. normally seels person ko mujhe 7 din baad contact karna tha lekin usne mujhe 9 din baad contact kiya. mujhe sirf internet connection chahiye tha telephone nahi. lekin usne mujhe standalone dene ke liye 6 mahine ka advance maanga isilye maine combo pack ke liye register karwa diya aur use intallation charge pay kar diya.
usne mujhse kaha ki mera internet 17 ya 18 august lag jaega lekin nahi laga. jab maine phone karke poocha toh kehne laga ki apka area main port khali he ya nahi yeh pata karna hoga iske baad hi aapka internet lag sakta hai.

phir usne mujhe 19 august ko inform kiya ki mere area ke dsl main port khali he aur mera internet lag sakta hai . usi din woh mere yaha telephone rakh gaye par modem rakhkar nahi gaye.

ab main unhe phone karta hoon toh woh keh rahe hai ki mere area port khali nahi hai isiliye mera internet nahi lag sakta , mujhe jab tak intezaar karna hoga jab tak port kahali nahi hoti.

jab maine apne paise wapas maange toh woh kehne lage ki intallation charge non- refundable hai .

please help kijiye !!!!!!!!!!!!!

Dear Sir,

Subject :- Replair or replacement of telephone instrument on tel. no.[protected]

Please note that my Telephone instrument is not working properly since last 3-4 months. In this regard I have already inform to your local office after that they was repaired / replaced by used handset but instrument still not working like that automatically shutoff, etc.

So you are requested to short out the problem at the earliest.

My details as hereunder :
Name : Dinesh Upadhyay
Address : H.N.1103, New Koteshwar Colony,
Infront of Koteshwar Temple,
GWALIOR (M.P.)

My mobile no. : [protected]

Thanks & Regards,

Dinesh Upadhyay

cheat and Lie.
Hi every one,

I have purchased a reliance broadband + modem in December 2009( No. [protected]) and it was functional till Aug 02 2010.

This connection was activated only after completion of all necessary modallities such as payments,submission of copy of reliance energy bill(a sister concern of theirs) for address proof,copy of photo ID card, signed photo at SAP INFOCOM,Jogehwari(E),Mumbaia reliance world franchisee) and visit of a person who claims to be sent from reliance communications for physical address verification. My family is residing at the address mentioned in their bill , I am receiving regular bills honestly by reliance communications at this address and these are paid to also till date.My last upto date bill payment was on 19th aug 2010 and last date for payemnt of this bill is 28th of august 2010.- No outstanding dues.

On and after 2nd August 2010, services for this broadband was suspended without intimation to me(Customer).After my repeated attempts during this period and finally on 19th of august, I called reliance customer care ( complaint no.[protected] who informed me this issue willl be resolved within three hours.This issue was resolved for next 2 days after which I again lodged complaint with reliance customer care( complaint no.[protected] from whom I came to know that, my broadband connection services are suspended due to negative address verification!

As this issue was not resolved till today, I chose to terminate this connection , as there are many other better or faster services are available in market.For termination also reliance says it requires 15 days !.

Grievance : As the services were suspended by reliance unilaterally without bothering to inform me regarding suspension of services or the reason for suspension of services over any of the channels such as mobile,e-mail Id,my residential address which they are having in their database, is not reliance is dutybound to inform their customers before or after suspension of the services?. It came to light only after my repeated copmplaints to reliance customer care.Till today(26th August , a go od 24 days) this connection is still inactive and reliance is asking me to submit all the credentials once again.

As customers like me are away from any reliance world and away from home for re-submission of these credentials, is it not a cheating and lying with the customers by suspending services for vague and ficticious reasons , and not addressing this issue even after 24 days and repeated complaints.

In view of these facts, I am reluctant to resubmit the documents requested by reliance choosing for termination of this connection. This posting on net is for information of poor consumers like me of reliance communications.

Dear Sir,

I Mr. Mandar Patil working in VISE sakes information pvt ltd Dadar West Mumbai had called reliance customer several times and launched several complaints regarding the network issue that we are facing on all the 12 wireless phones bearing following numbers and the first complaint we registered with them was on 2 August 2010 regarding the network issue and till date their engineers have visited our office 3 times and accepted the fault from their end and promised me to resolve the issue but every time they visit our office they just close the case from their end without resolving the issue and nobody in reliance is bothered to work on it and solve the issue.Always we get fake promises from them saying the issue will be solve in 2 days and till Date the issue is unsolved.

We requested Reliance to solve the issue as soon as possible as we are using the phones for business (BPO) purpose and all our business is affected because our phones are not working.

We also had written several mails to their Nodal office and Legal dept but nothing is done till date.

We request you to guide us to take necessary actions regarding the same.

Regards,

Mandar Patil
Manager -BD
Vise sales information pvt Ltd.
Website: www.v-ise.com | Email: [protected]@v-ise.com
Tel: +[protected] II Mobile: [protected]
We have the following connection lines:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Reliance is a very big and reputed company for years,But the emplyees of howrah branch located at 400,G.T Road are drunked or mentally sick while they work.I have purchased the connection on 1st july and gone for the night plan of 499 rs of 10 GB usage.When the 1st bill came it was for the day plan of 750 rs of 1 Gb usage.The bill amt was 358 rs for 13 days use.I went to the shop,paid the bill and complained that my data plan changed without informing me and i was told that we have written the complain and now u dont have to bother.I went and on the same day customer care called up and told that my plan has been changed and now u can use it and we r sorry for the inconvenience.On the next month the bill again was for the day plan of rs 750 and the bill amt was 2400 rs. My connection has been disconnected from long time.Please help me out. My name is KAMALJEET SINGH ADDRESS 24/2/1 Ramdhan Das Lane P.O.B.Garden Howrah-3 Mobile no.[protected]

I am in Roaming. I Recharged My mobile number from 150 Rs. They give me Rs.14.01 as promo cash bal. but it was not working. i.e. I can not use this bal in roaming.


After that I contact to customer care executive. He told me That you can not use promo bal. in roaming. I asked WHY? he replied me because It is the policy of company. The company must be know that this is a kind of FRAUD with their customer.


Five times I faced the same problum.

Regards
Vidit Shah
[protected]

dear sir,
after giving a regular call to reliance smart gsm customer care they are not providing me with gprs settin for the same purpose i hav visited to reliance web world from ther also i didn't got the satisfactory reply,my no.is [protected].
i kindly request to look over this matter.
thankin u
chanda devi

To whom so ever it may concern

I Tulsi Ram Gupta is very much disturbed by your unwanted calls and SMS. Kindly stop sending me these disturbing calls & SMS with immediate effect. I want a feedback and complain number on my mobile reg this complian.

Regards
Tulsi Ram Gupta
M-[protected]
[protected]@yahoo.co.in

HI,
I am useing the reliance net connect from last four month due to some problem
i am unable to pay one month payments which i have plan to pay sep month
but without informatin reliance withdrow all my services without information.
also reaise a new bill as called rent.

MY Connection id is-[protected]

Reliance Company has installed a mobile tower in the residential area without any approvals from the people nearby residing. This tower is very dangerous for us as this is violating all the laws which must be fulfilled before the erection & commissioning of any mobile tower.

Mobile Tower is located at Link Road, Near Vodaphone office, Saharanpur(U.P.), India.

Kindly do the needful & help us.

My name is Asha Tripathi. I am a housewife. I have taken a pre-paid connection from Reliance Communications and my number is [protected].

On a few accasions I have been charged amounts such as Rs. 49, 30 for Value Added Services and Ringtones. I have received message saying that I have been charged such and such amount and if I wish to reverse the same, I should send message within 2 days.

No confirmation from me has been taken. When I reached them after 2 days, they said 'Sorry'. How can a company give me a product/ package without my consent.

More than the amoun involved, I have issues with this kind of a procedure.

I had made a bill payment opf Rs. 425 to Reliance communication with my ICICI Bank Credit card.
But when I saw my Credit Card statement, I saw 2 transactions.
1. Reliance Communication Rs 425
2. Reliance Infocomm Rs 425.

When I approached the Reliance communication they told the Reliance Info comm no more exist so they have not recieved the payment to they cant reverse the payment.

The ICICI Bank Credit card people says we had made the payment and we cant reversethat only the vendor can do the same.

Im going behind these Relinance communication and ICICI Bank Credit card since April 2010.

Can any one guide me, where im suppose to go to get my payment reversed...

The only who send message to clients as "You are subscribed to Ring tone" and do it and eat the money although no request has been made. More so they are the bloody cheats who do not send the setting even for a week although top up for internet is made and unsubscribed before 10 days although it is valid till 2nd sep '2010 saying "internet pack unsubscribed as per your request" even when it is not being asked for.

Public should avoid this bloody cheats.
This company should go to hell very soon for their cheating acts

One of irresponsible customer support - Reliance Customer Support

I took a new connection Reliance Net Connect Broadband+ on 16th of July. Before I bought the services, the sales person told me that it provides very high speed maximum upto 3MB (which is also mentioned on reliance website: Download speeds up to 3.1 Mbps and upload speeds up to 1.8 Mbps, URL: http://www.rcom.co.in/Rcom/personal/internet/wireless_internet.html). But, unfortunately the maximum dowload speed I ever got is 12KB/s-28KB/s. I reported the issue on 21st July, 2010 with case ID: and the customer support provide me a case id then I never get any feedback. Whenever I contact the live support, they told me it will take time. Then, I call the Delhi/NCR customer support number: [protected] (which work rarely) and report the same. One technical support come to my place and check and again make some slip and saying he need to forward to network maintenance as the issue is network problem. After that I never get any response neither from Mumbai support nor from Delhi/NCR. Then finally on date 8th of Aug, one executive called and said the location where i access the internet have network congestion issue which will take time. Also, at the same he is closing the case id. Next morning I got another call and the guy suggest me how to delete cookies and which will increase the speed. Next day when i checked the case I found the case was on close status. I was surprise to see the same. Then I called the [protected] and then they again generate a case id:[protected] on 9th Aug, then another case id:[protected] on 16th Aug 2010. But, today when I checked the status all the case id i found close which shows the reliance customer support once of the worst support in today world. For more information kindly find the below mailer I received from their support department:

=====================
From: RCOMNodalOfficer.[protected]@relianceada.com [mailto:RCOMNodalOfficer.[protected]@relianceada.com]
Sent: Monday, August 16, 2010 5:26 PM
To:
Subject: Mail from Reliance Communication


Dear Customer,

We thank you for writing to Reliance Communication Ltd

With reference to your below mail, we would like to inform you that your concern regarding your Complain has been sent to concern team and currently in process.

For any details, we request you to contact us at [protected] (Nodal number).

Regards
Nodal Team

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

NOTE:- For future correspondence, please write to us at rcomnodalofficer.[protected]@relianceada.com and not at any individual Email Id

Reliance Mobile will soon be introducing 3G Services - A futuristic mobile experience

----- Forwarded by RCOMNodalOfficer Delhi/Services/RCOM/RelianceADA on 08/16/2010 05:10 PM -----
08/14/2010 06:33 PM To <rcomnodalofficer.[protected]@relianceada.com>
Subject Complaint_Performance Issue_Poor Speed (case id:[protected] and[protected]






Dear Support,

This is reference to the case id: [protected] which has been reported against the data card number: [protected] on 21st July, 2010. After continue follow up through online executive, I received a call on 8th Aug, 2010 which is almost 20 days from the date of reporting the issue. The executive me told that the issue is due to network congestion. The place from where I access the data card come under network congestion. ========

=================================

This is Zubair Irfan. I am using Reliance (GSM) card.Since last 2 months I have been requesting to send WAP / GPRS setting to my mobile; There is no proper response fro their end as they says 'within 48 hours you will get settings' whenever we complaints.

Please take neccessary action and provide the setting as mentioned above.
My Hand set is 'Nokia 2680c'.

Thanking you,
Zubair Irfan

Dear sir,
my mobile number is [protected]. on 16th august i have one recharge of 299 for local reliance to reliance calls. In evening due to some communication gap i got recharge of 299 instead of 300 . As my facility is already availed so my rs . 300 is wasted . Neither i get any additional benefit nor got any talk time for that so please look into the matter i will be grateful to you.

With regards
Anil KUmar bhardwaj
[protected]