Reliance Communications Complaints & Reviews

I had bought a reliance netconnect broadband + USB data card in Aug 2009. When i purchased the broadband plus card I was assured of best in class industry service and performance.

On 10th Jul 2010, i started facing a problem of the broadband card "not being detected" on my laptop. I checked with the Reliance customer care centre in Thane (near Ice Factory junction) and they directed me to CCOM service provider (in Panchpakhadi, Thane). After testing the card at the company's centre they confirmed a warranty replacement which was handed over to me on 17th Jul 2010.

Upon testing the card, i observed that it was not working and brought it back to the service center on 19th Jul. They checked at their end and confrmed the problem (complaint no: [protected]) Since then it is now close to 3 weeks and i am running pillar to post for a action. They keep on informing that they are not receiving any material from the source provider which is Adonis Electronics Pvt Ltd, Thane.

I was also provided the contact number of Mr Arvind (Mbl: [protected]) who manages that territory, however the attitude and lack of responsiveness was worst you could ever imagine. Evertime you speak to him, he promised a date for action and then never picked up the phone while i was trying to follow up as no action was taken.

I am totally fedup with way Reliance is running this business as they only know how to fool customers. With this state of affairs of this company alongwith it's service providers and the non responsive attitude of the staff, the company is taking it's customers for ride.

i just want to resolve my complaint and give me refund my balance that dedicate because your system problem ,i talk with your costumer Representative but they note my completion but i still i don't get any satisfaction from your side,i talk with your nodal officer his good name is Mr.Amar Gudhavani & Miss,Saina, locate at
Ahmadabad, but i can't get better replay from him also, and when i call at your call center to know about my stats they always give me ans. that our system is on update so we are not able to get your information, Miss saina gives me a number for Miss Heena & Mr.Chetan Nadani the hire authority but their is no and response when i call on those number no buddy pickup the phone or phone is engaged , so i can't able to talk then i call to nodal office Mr.Amar give's thish mail id

2nd thing is that my problem is that only in the month of jun 2010 i was recharge for your SMS pack worth rs.39 for 500 msg par day and it's renewal date is maybe 12thJuly 2010 and i get msg from your side on 16th july 2010 for renewal for the same and same time i was recharged for your 19rs/1paisa par sms pack ,when i got msg for unsubscribe for 39rs pack your system already dedicate my6.50rs for renewal then i send a msg for unsubscribe your system get back me that dear business partner your request is not able to proses so tray after some time them i talk with your c.c representative hi guide me for the same then i go but still that problem reaming then i talk with Mr.Chand who is a Sr.C.C executive,hi note my completion but 2nd day i got msg from your side your 19rs pack renewal date is 21st July , that way i call C.C.center the person who is seated there told me your 19rs pack is not show here , i again note for the same ,then for unsubscribe your system charge me three time ,then finally i got msg form your side on may mobile that is with ref to SR[protected]. SMS pack id deactivated and Rs.1 is deducted for the unsubscription of the SMS pack on dated 19.07.2010 time 02:27pm , okay then i visit at your web world witch is on sivranjni cross road ,Ahmadabad, Gujarat -380015 the person their seated tell me that here not displayed any SMS pack then i got the msg form your side that on mobile is thank you customer. your monthly SMS pack has been renewed at rs6.50 for 5 days. on dated 25.07.2010 time 03:20am then i got MSG Dear customer your 1 paisa SMS pack is due for renewal on 30-jul-2010 to avail full validity pls ensure sufficient balance in your account on dated 20.07.2010 time 08:01am

so i just want to know how to your system works i can't believe this no buddy has a knowledge for the what is my problem i send 18 mail but still seafaring from last 15days
i recharged for 19rs sms pack on date 15 or 16 July 2010 how to renewal date is 21.07.2010 and if how to my 2nd renewal date is 30.07.2010
and if your system deducted 6.50rs on 25.07.2010 for 5 day so way my pack is not show their on your system (that is your person told me no any pack is show here )
i really surprise when i got mail that below

(Dear Customer,


In response to your mail regarding value added service, please note that ONE97 MOVIE SUBSCRIPTION pack will be deactivated and waiver of Rs. 16/- is posted to your Reliance Mobile number [protected].

Further, please note that requested SMS pack is deactivated and also Re.1 is deducted towards SMS pack unsubscription charges from Reliance Mobile number [protected] and account has been updated with Alcos.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Regards,



Parbinder Gulwani

Customer Care

Reliance Communications )

on dated 22 July 2010


here i attach a all conversation by mail form your side in .pdf format

So pls refer for the same

i am looking foreword to you and waiting for positive replay

here i gives you my number witch i have problem :[protected]


Thanks & Regards
Hardik Dave

USB MODEM for reliance netconnect...([protected])
For the last 15 days i have problem in connecting the netconnect in broadband plus mode.
Till today i have called customer service more than 10 time and the problem could not be resolved.
till date 3 requests has been raised and all are in progress for the same issuse.
i dont how long will it take to resolve this issue.
Every time wen i call to customer call now they will tell the pre defined ans Sir we are esculating it to other dept with high priority and will be solved within few days kindly wait.

for using 1X speed of 230kps for last 16 days should i pay 1200 bugs every month???

If they cant solve the issue y they r increasing the customer count instead of looking the present customer??

worst service i have ever seen ...that too staying in centre of city(Ameerpet) in hyderabad if there is signal problem and they could not resolve after 15 days also .. y they are troubling the customers in selling this type of products...

Its from my past experience i am telling dont go for reliance netconnect ..especially in Hyderabad...

Not settleing my Account

Dear Sir,

I took internet broadband connection from reliance. From day one, I am getting problems on connecting internet. I complained many times. Response was not good. Once I was unable to connect internet and complained around 15-20 times. after 4 days they rectified. I spoke with the executive and he promised me to waive off the charges for four days. In the same month they billed 283 for a toll free number which I called from my phone. Customer care people informed me that number is not a toll free. Regularly we are calling the same number ([protected]) from my prepaid mobiles without making any charges, we are participating my office conferences. you can find the same in Google search.

They did not rectified these problems and again their executive promise me to rectify entire problems in the next bill.

On this continuous problems, I informed them to terminate my connection. Even I terminated my connection in the middle of the month, they charged me Rs. 654/- for whole month without rectifying old corrections in bill (I informed to terminated by phone on May 3rd and by mail on May 7th).

Reliance executive informed me that the instruments were free and no need to return on closure of connection. Its a diwali offer. Now they are calling us for instruments. I inform them - "If you settle my bill, then only I will return instruments". But they are not settling my bill and calling regularly and disturbing in my office time to pay total amount and return instruments with out settling issues.

I got an sms saying your account balance is 'Rs. 0/-' in last month. I got another bill on 28 July 2010, saying 'Early Termination Foreclosure Charges' as Rs. 1250/-. Even they not solved my problem, I loss a lot from their connection, may I need to pay this?

Please solve my problems as soon as possible and relieve me from the disturbance I am getting from Reliance People.

Appreciate your quick response.

Potta Vijay Kumar
Ph:[protected]
email : [protected]@yahoo.com

I am a user of Reliance prepaid services and opted for 0.50 paise scheme for local call / calling anywhere in India.

Of late my incoming calls are displayed & preceded with our country code 0091 ( followed by the respective cell no) . A call is also automatically generated from my cell to the caller immediately after he completes the conversation and disconnects the call. I verified from my dialed call list in my mobile but could not find that number which is stated to have been dialed from my mobile. I could also find my balance reduced as applicable to international calling.

good morning sir,





sir abhi tak mera number [protected] nahi chalu hua. ap log kya kar rahe ho . mere email ka reply bhi koi nahi deta .apke customercare ka bhi bartav achchha nahi hai.
koi kuchh jabab nahi deta. sabhi bolte hai ki abhi system kharab hai abhi apki samsaya ka samadhan nahi ho sakta. mai kya karu kuchh samajh me nahi aa raha hai.

My Broadband netconnect No. [protected]. I have been complaining since April that I am not getting connectivity in my home. I am very much in a city and here I am not getting proper connectivity. To use internet, first of all I have to open the door of my house, seat near door, then to add connecting cord and then I have to hold device in my hand like a flag and with other hand I have to work. I can not use this device in any other rooms. This time, after 4 months I have received email reply from Reliance, that ticket is closed, over phone (not in writing) they say, there is a connectivity in your area, we are working on it but can't say how much time will it take. Secondly, they say I should sell this device to somebody (that means, they are not able to give connectivity at all at this place), even they are not ready to give any time frame for this issue to get resolved (not even days, months, years... nothing).

Over phone they say I should get speed about 200 to 300 kbps (actual speed - not connecting, connecting speed is 3.1 mbps) - I have never experienced this speed at all. The maximum speed I have seen is 70/75 kbps at my office. I tried this device from various places, but no where it gave me better then 70/75 kbps.

I have FWP again with reliance No.[protected] same issue, no connectivity in home. We have to go outside home to speak over phone. Complaint again and again in web world, still no solutions.

I don't know what to do...

i am the retailer o[censored]r gsm mobile services my shop is located in 992 scheme no 51 ,sangam nagar indore your distributor are not providing the sim and recharge voucher at a proper time plzzzz do something about this coz this type of activity affect ur selling due to this most of dealers in our areas avoiding to selling relience gsm
thanks and regards

Dear Sir/Madam,

My reliance number is +91 [protected].At the time of fill up sim activation form I had ticked for DND service,but after SIM activation DND service has not been activeted and a lot of SMS coming daily.
I have eritate and think to disconect reliance SIM.
So kindly look in to the matter seriously and do the necessary process.

Regards,

Dhananjay kumar,
+91 [protected]
[protected]@gmail.com

Hi team,
This is very regret to tell you that.I have taken a Reliance broadband connection on 25th of December 2009 with my wife name and after someday I have applied for relocation of connection to my new premises with all the required artifacts as they said on 6th of January 2010.As per their policy it should be done with 7 working days,but its not yet done but they are sending me bills very month.After that I have followed up with reliance executive more that 20 or 30 times.But it were of no use.They are threatening us now.

Please help me.

Regards
Subhashish Sen
[protected]

Hello Sir,

There is a Illegal construction of Reliance Tower is going on this Place

Srikrishna nagar colony between Road no 3 and road no4 , Near Reliance Fresh, Saibaba Temple road, Dilsukhnagar, Hyderabad 500060.

its in the saibaba temple main road only towards P&T Colony

Myself and the colony members reached the MCH LB Nagar Office and registered a complaint against this issue but the one who is going on with this construction seems to have hired some rowdys and not allowing the MCH workers to enter into the building premises.

I here by request the authorities to take a appropriate action against this CELL TOWER Construction, and even the colony members are against this construction as this will have some serious consequences to the health of colony members we do not want any tower to be built here.

If this is not the correct place to complaint plz let me know where should i complaint i will do that hoping for a quick and swift response from the authority.

Good afternoon sir,

Maine reliance ka sim card ([protected]) liya surat adajan se jo ki address proof new mumbai ka tha. mera conectione 7 july2010 ko start ho gaya. uska bill 17thjuly2010 ko msg aaya ki RS.818.81 jabki maine mera e-mail bil registred karaya tha mail id jitendra.[protected]@indiatimes.com jo ki aaj tak mujhe bill nahi mila phir bhi maine 23july ko maninagar webworld me jake rs.,820 ka payment kar diya. webworld payment lenewala ladka bola 30 mint me chalu ho jayega. 06:55Pm ko maine payment kiya tab se maine customercare me 10 call kar chuka har koi bolta 30 mnt me 3 hrs me ho jayega even maine team leadrs se bhi baat ki amit par wo bhi madarchod 30 mint ka time liya aur kuch bhi nahi kiya.

24th ko mai maninagar webworld me gaya waha par dhiru bhai ko problem bataya to usne bola aapko hum call kar ke batatdenge waise 3 hrs me chalu ho jayg. 30 mint ke baad mere altarnet no pe call aaya aur bataya gaya mumbai se ye card chalu hoga agar maine ye conectione hi gujrat se liya to mumbai jane ka sawal kaha se aaya. maine mail bheja 26july2010 customercare me waha se reply aaya ki aap mobile store visit kijiye aur waha se ho jayega mai 25thjuly ko sec-5 airoli navi mumbai branch me gaya jo ki webworld hai parusne bhi wahi jawab diya ki hum aapke altarnet no pat call karke batat denge par ab tak koi call nahi aaya. mujhe maine phir se mail kiya to inlogo ne ek request no ke saath 28th july ko mail pe ye reply diya ki 2 din aur lagenge. aap bataiye pichale 1 week se kuch kaam nahi kar pa raha hu meere saare cliant ko mai call nahi kar paa raha hu.


please kuch rasta bataiye mere naukari bhi ja sakti hai is mobile ke band rahne se kyunki mere saare client ke pass yah ek hi no hai.

thanks
jitendra giri
[protected]

mail id : [protected]@corallubricants.com

I am a reliance cdma user, from last month i m surfering from auto diduction by fault service charges by Reliance CDMA, without any subscription they are deducting amount in the name of callertunes subscription. At the time of complaint they replied that its subscribe by user.

is this not matter that how was the amount deducted but its big that they are cheating their customers.

I am using 2 nos. & its happend with both nos.

Please look this matter,

Dear Sir/Maam,

I have applied for Reliance Internet Connection on 01.02.2010. The reference number of the receipt which i have got from their executive Mr. M.D.Khan ([protected]) is [protected]. I have made the payment of Rs. 500 in cash on the same day, and your executive informed me that the connection will be done within 7 working days. I din't heard anything from them even after 10 days. I kept calling Mr. Khan, after several times, but he stopped pickinh up my call.
I have used Reliance internet connection previously also, but i had similar bad experience with these guys regrading the service, so i got my connection terminated.

I shifted to D.D.A flats Kalkaji in September 2009, unfortunately there was no other internet/ broadband service providers in this area so i had to switch back to Reliance again. But disappointingly there was no improvement in their service and i am again very unstatisfied with it.

After that i din't heard anything from these guys. They have not even paid me the money back which they have taken as security amount initially. The internet connection was never installed.

I kindly request them to return me the money back which was taken as security or else i will take a legal action against them.

.

Regards,

Seema Rajput

Hi
I am Mamatha. I have taken one reliance netconnect internet wireless data card. In the first few months it was working properly. Later five minutes net is connected, it started showing check your internet conection. I had to reboot the system to get the internet netconnect again to be connected. But this too was not working in later times. so I have called customer care of reliance to complain about this. They have asked me to install netbooster in my system which I did. Because of netbooster internet connection used to be there for 10 min again automatic discoonection used to happen. This too i have complained to Customer care. But their suggesions didnt help. And i didnt pay for bills. Even when i was not using also i am charged. Now they have sent a legal notice that i have to pay 2500 pm for the whole period..
what a justice...? I have spent 2000 for the data piece and spent 2000 for four months (where earlier they said it is 300 tariff plan but charged 475rs) and i couldnt use it when i wanted...still i get a notice...
can i do something about this? Pl help me

Sir,

We are unable to make calls and receive calls properly on our Reliance CDMA mobile in our locality. Tower functions is not working properly, Several times in a minute i can not see and tower symbol in my mobile phones. Not only me In our Locality (Bongaon-03215) Every Reliance CDMA Subscriber is suffering same problem. Whenever we are going to make calls it cuts automatically and notice came on Mobile phones "We are unable to connect, Please try again later". A call will take to connect over a minute and after connect it cuts automatically and Server says "The number you have called is not reachable" sometimes it sounds like Long Beep (Busy tone). after connecting to the other cell phone the call cuts automatically after 10 - 15 sec otherwise i can not hear from other side or Voice cuts several times.. I have tried to complain through customer care. They took many complains but nothing happened after that. So i request you to forward this massage to Higher authority of Reliance so that they can be able to Solve this Issue.

regards
Utsav Basu
[protected]

I recharge my smart card of rs.210/- dtd 18/6/2010 & that time i have problem in my TV connection i change my place due to rain in that case i called to customer care & they told me "we r sending to our engg. he will visit to u in 24 hrs time, after 2 days i called to customer care & asked "your engg. still not visited they debit some of amount charged to my a/c. after i told them ur engg. not visited pls. refund my money after 20 days they refund my money. after called to customer care for problem of DTM working showing poor quality signal the personal told me due to your a/c low balance its showing the errors, you to rechage of rs.290/- that time i told them i already recharge of rs.210/- then he told me after rechage of rs.290/- the amount 210/- will refund i rechage my a/c of rs.290/- dtd 20.07.2010 then its showing poor signal quality once again i called custmer care & told them still not my acessing your service once again they instruction like check ur card , connection wires & after i told them once again i have change the place just back side of my house after they told me your shifting your dth cause its not working your dth , after they told me u have to rechage of rs. 350/- after our engg. visit you for your complain that time i told the person how many times i rechage ? when my problem solves ? how many times misguiding ? they r disonnect my call .
..

tell me what i do ? i lost my rs210/- & 290/- & many more time ...
this very poor service of big company & how they r misguiding
My CELL No. [protected]

Hi sir,

I want cal history of mobile number that is [protected]. it is a reliance CDMA mobile. its urgent. bcoz its my life. plzzzz respond soon to my request. atlest give me the cal history 26/7/2010. its important. plz try to understand.

thank you,
jhansi.

Sir,

As per bellow mail I am facing the problem with my mobile service provider,
from last 18 July to 22 July, Rs. 5/- deduscted from my prepaid connection, total amt deducted Rs. 25/- I will do the complain (NO.[protected]on same date (18 July 2010) that is not solve, second complain no [protected] dt 21/07/2010 which is also not solve, then I will put the mail of customer cell then they will respond and reuturn my deducted amt. in two time first on 23 jul Rs. 5/- and second 24 jul 15 Jul. But again today 5/- deducted from my balance, my new compalin no[protected] dt. 26 Jul 2010.

please help.




regards
Vinay
[protected]


[protected][protected][protected][protected][protected][protected]
On Mon, Jul 26, 2010 at 11:02 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your e-mail regarding VAS pack issue on your Reliance Mobile number [protected], please note that as per confirmation received from relevant department, the necessary waiver of Rs.15/- on 24th, July 2010 and waiver of Rs. 5/- on 22nd July, 2010 has been passed towards your account.

We regret the inconvenience caused to you while using our services and concerned by the feedback received by you.

We believe in taking care of our customer needs first.

Yours sincerely

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Sunday, July 25, 2010 05:13 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Why same amt not passed????

regards...
Vinay
[protected]





On Sat, Jul 24, 2010 at 7:49 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your e-mail regarding VAS pack issue on your Reliance Mobile number [protected], please note that as per confirmation received from relevant department, the necessary waiver of Rs.15/- has been passed towards your number.

Regards,

Moumita Chandra
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Friday, July 23, 2010 07:49 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Dear Mihir,



I please for reply but only 5 Rs posted in my account, I have suffered this unnecessary problem from 18 July to 22 July so my total amt deducted 25 Rs.



So that please returns the same deducted amt.









Regards......



Vinay Verma

[protected]




On Fri, Jul 23, 2010 at 12:22 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your mail regarding VAS (Value Added Service) pack issue on your Reliance Mobile number [protected], we would like to inform you that an amount of Rs. 5/- has been posted towards your account.

Further, please note that the Value Added Service (VAS) pack activated for your account has already been deactivated as per your request and henceforth you will not be charged for the same.

In continuation to your mail regarding complaint against Customer Care, please note that we have taken up your request to relevant department for redressal.

Also, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Yours sincerely,

Mihir Desai
Service Assurance Cell

Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Thursday, July 22, 2010 01:11 PM
To: [protected]@relianceada...com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: complain no[protected]

till today my problem not solve thats why i am going to Consumer Forum for leagal case.


thanks

Vinay Verma
[protected]





On Wed, Jul 21, 2010 at 8:00 PM, Vinay Verma <v.[protected]@gmail.com> wrote:

Sir,

from last 4 day's 5 rs. daily deducted from my prepaid balance for any criket pack, i will contact with your customer care for resolve this problem but still the problem is same.

My last complain no.[protected] dt 18/07/2010 time 12:52 pm

last complain no.[protected] dt 21/07/2010 time 11:01 am.

So please resolve this problem on today .and return the deducted balance in my mobile no.

thanks

Vinay
[protected]











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Vinay Verma






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Vinay Verma






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Vinay Verma






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Vinay Verma

Hi,
I am having rconnect broadband USB of relaince which i purchased 1month before.Earlier it was working fine now it started to showing below errors number of time while trying to connect with the net.Please tell me the soltution asap as my work is totally depend on internet.

1) Debugger terminated error,

2) PPP link error,

3) Remote computer error not responding error,

& many more i dont remeber them right now.

Thanks
Vaibhav Kumar

RELIANCE USB NUMBER [protected]

NOTE : Next time i will send u the screen shots