Reliance Communications Complaints & Reviews

Good afternoon sir,

Maine reliance ka sim card ([protected]) liya surat adajan se jo ki address proof new mumbai ka tha. mera conectione 7 july2010 ko start ho gaya. uska bill 17thjuly2010 ko msg aaya ki RS.818.81 jabki maine mera e-mail bil registred karaya tha mail id jitendra.[protected]@indiatimes.com jo ki aaj tak mujhe bill nahi mila phir bhi maine 23july ko maninagar webworld me jake rs.,820 ka payment kar diya. webworld payment lenewala ladka bola 30 mint me chalu ho jayega. 06:55Pm ko maine payment kiya tab se maine customercare me 10 call kar chuka har koi bolta 30 mnt me 3 hrs me ho jayega even maine team leadrs se bhi baat ki amit par wo bhi madarchod 30 mint ka time liya aur kuch bhi nahi kiya.

24th ko mai maninagar webworld me gaya waha par dhiru bhai ko problem bataya to usne bola aapko hum call kar ke batatdenge waise 3 hrs me chalu ho jayg. 30 mint ke baad mere altarnet no pe call aaya aur bataya gaya mumbai se ye card chalu hoga agar maine ye conectione hi gujrat se liya to mumbai jane ka sawal kaha se aaya. maine mail bheja 26july2010 customercare me waha se reply aaya ki aap mobile store visit kijiye aur waha se ho jayega mai 25thjuly ko sec-5 airoli navi mumbai branch me gaya jo ki webworld hai parusne bhi wahi jawab diya ki hum aapke altarnet no pat call karke batat denge par ab tak koi call nahi aaya. mujhe maine phir se mail kiya to inlogo ne ek request no ke saath 28th july ko mail pe ye reply diya ki 2 din aur lagenge. aap bataiye pichale 1 week se kuch kaam nahi kar pa raha hu meere saare cliant ko mai call nahi kar paa raha hu.


please kuch rasta bataiye mere naukari bhi ja sakti hai is mobile ke band rahne se kyunki mere saare client ke pass yah ek hi no hai.

thanks
jitendra giri
[protected]

mail id : [protected]@corallubricants.com

I am a reliance cdma user, from last month i m surfering from auto diduction by fault service charges by Reliance CDMA, without any subscription they are deducting amount in the name of callertunes subscription. At the time of complaint they replied that its subscribe by user.

is this not matter that how was the amount deducted but its big that they are cheating their customers.

I am using 2 nos. & its happend with both nos.

Please look this matter,

Dear Sir,
I've a mobile no.[protected] with Relience GSM service. Few days ago one caller tune imposed on me without my concern, I've unsubscribe the caller tune. Again on 26.07.10 at morning one caller tune imposed on me without my concern. I don't want this type of caller tune and deducted Rs.60. Is this the business??? Please arrange to return the money immediately. If not possible I'll disconnect the connection...

Dear Sir/Maam,

I have applied for Reliance Internet Connection on 01.02.2010. The reference number of the receipt which i have got from their executive Mr. M.D.Khan ([protected]) is [protected]. I have made the payment of Rs. 500 in cash on the same day, and your executive informed me that the connection will be done within 7 working days. I din't heard anything from them even after 10 days. I kept calling Mr. Khan, after several times, but he stopped pickinh up my call.
I have used Reliance internet connection previously also, but i had similar bad experience with these guys regrading the service, so i got my connection terminated.

I shifted to D.D.A flats Kalkaji in September 2009, unfortunately there was no other internet/ broadband service providers in this area so i had to switch back to Reliance again. But disappointingly there was no improvement in their service and i am again very unstatisfied with it.

After that i din't heard anything from these guys. They have not even paid me the money back which they have taken as security amount initially. The internet connection was never installed.

I kindly request them to return me the money back which was taken as security or else i will take a legal action against them.

.

Regards,

Seema Rajput

Hi
I am Mamatha. I have taken one reliance netconnect internet wireless data card. In the first few months it was working properly. Later five minutes net is connected, it started showing check your internet conection. I had to reboot the system to get the internet netconnect again to be connected. But this too was not working in later times. so I have called customer care of reliance to complain about this. They have asked me to install netbooster in my system which I did. Because of netbooster internet connection used to be there for 10 min again automatic discoonection used to happen. This too i have complained to Customer care. But their suggesions didnt help. And i didnt pay for bills. Even when i was not using also i am charged. Now they have sent a legal notice that i have to pay 2500 pm for the whole period..
what a justice...? I have spent 2000 for the data piece and spent 2000 for four months (where earlier they said it is 300 tariff plan but charged 475rs) and i couldnt use it when i wanted...still i get a notice...
can i do something about this? Pl help me

Sir,

We are unable to make calls and receive calls properly on our Reliance CDMA mobile in our locality. Tower functions is not working properly, Several times in a minute i can not see and tower symbol in my mobile phones. Not only me In our Locality (Bongaon-03215) Every Reliance CDMA Subscriber is suffering same problem. Whenever we are going to make calls it cuts automatically and notice came on Mobile phones "We are unable to connect, Please try again later". A call will take to connect over a minute and after connect it cuts automatically and Server says "The number you have called is not reachable" sometimes it sounds like Long Beep (Busy tone). after connecting to the other cell phone the call cuts automatically after 10 - 15 sec otherwise i can not hear from other side or Voice cuts several times.. I have tried to complain through customer care. They took many complains but nothing happened after that. So i request you to forward this massage to Higher authority of Reliance so that they can be able to Solve this Issue.

regards
Utsav Basu
[protected]

I recharge my smart card of rs.210/- dtd 18/6/2010 & that time i have problem in my TV connection i change my place due to rain in that case i called to customer care & they told me "we r sending to our engg. he will visit to u in 24 hrs time, after 2 days i called to customer care & asked "your engg. still not visited they debit some of amount charged to my a/c. after i told them ur engg. not visited pls. refund my money after 20 days they refund my money. after called to customer care for problem of DTM working showing poor quality signal the personal told me due to your a/c low balance its showing the errors, you to rechage of rs.290/- that time i told them i already recharge of rs.210/- then he told me after rechage of rs.290/- the amount 210/- will refund i rechage my a/c of rs.290/- dtd 20.07.2010 then its showing poor signal quality once again i called custmer care & told them still not my acessing your service once again they instruction like check ur card , connection wires & after i told them once again i have change the place just back side of my house after they told me your shifting your dth cause its not working your dth , after they told me u have to rechage of rs. 350/- after our engg. visit you for your complain that time i told the person how many times i rechage ? when my problem solves ? how many times misguiding ? they r disonnect my call .
..

tell me what i do ? i lost my rs210/- & 290/- & many more time ...
this very poor service of big company & how they r misguiding
My CELL No. [protected]

Hi sir,

I want cal history of mobile number that is [protected]. it is a reliance CDMA mobile. its urgent. bcoz its my life. plzzzz respond soon to my request. atlest give me the cal history 26/7/2010. its important. plz try to understand.

thank you,
jhansi.

Sir,

As per bellow mail I am facing the problem with my mobile service provider,
from last 18 July to 22 July, Rs. 5/- deduscted from my prepaid connection, total amt deducted Rs. 25/- I will do the complain (NO.[protected]on same date (18 July 2010) that is not solve, second complain no [protected] dt 21/07/2010 which is also not solve, then I will put the mail of customer cell then they will respond and reuturn my deducted amt. in two time first on 23 jul Rs. 5/- and second 24 jul 15 Jul. But again today 5/- deducted from my balance, my new compalin no[protected] dt. 26 Jul 2010.

please help.




regards
Vinay
[protected]


[protected][protected][protected][protected][protected][protected]
On Mon, Jul 26, 2010 at 11:02 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your e-mail regarding VAS pack issue on your Reliance Mobile number [protected], please note that as per confirmation received from relevant department, the necessary waiver of Rs.15/- on 24th, July 2010 and waiver of Rs. 5/- on 22nd July, 2010 has been passed towards your account.

We regret the inconvenience caused to you while using our services and concerned by the feedback received by you.

We believe in taking care of our customer needs first.

Yours sincerely

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Sunday, July 25, 2010 05:13 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Why same amt not passed????

regards...
Vinay
[protected]





On Sat, Jul 24, 2010 at 7:49 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your e-mail regarding VAS pack issue on your Reliance Mobile number [protected], please note that as per confirmation received from relevant department, the necessary waiver of Rs.15/- has been passed towards your number.

Regards,

Moumita Chandra
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Friday, July 23, 2010 07:49 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Dear Mihir,



I please for reply but only 5 Rs posted in my account, I have suffered this unnecessary problem from 18 July to 22 July so my total amt deducted 25 Rs.



So that please returns the same deducted amt.









Regards......



Vinay Verma

[protected]




On Fri, Jul 23, 2010 at 12:22 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your mail regarding VAS (Value Added Service) pack issue on your Reliance Mobile number [protected], we would like to inform you that an amount of Rs. 5/- has been posted towards your account.

Further, please note that the Value Added Service (VAS) pack activated for your account has already been deactivated as per your request and henceforth you will not be charged for the same.

In continuation to your mail regarding complaint against Customer Care, please note that we have taken up your request to relevant department for redressal.

Also, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Yours sincerely,

Mihir Desai
Service Assurance Cell

Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Thursday, July 22, 2010 01:11 PM
To: [protected]@relianceada...com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: complain no[protected]

till today my problem not solve thats why i am going to Consumer Forum for leagal case.


thanks

Vinay Verma
[protected]





On Wed, Jul 21, 2010 at 8:00 PM, Vinay Verma <v.[protected]@gmail.com> wrote:

Sir,

from last 4 day's 5 rs. daily deducted from my prepaid balance for any criket pack, i will contact with your customer care for resolve this problem but still the problem is same.

My last complain no.[protected] dt 18/07/2010 time 12:52 pm

last complain no.[protected] dt 21/07/2010 time 11:01 am.

So please resolve this problem on today .and return the deducted balance in my mobile no.

thanks

Vinay
[protected]











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Vinay Verma






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Vinay Verma






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Vinay Verma






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Vinay Verma

Hi,
I am having rconnect broadband USB of relaince which i purchased 1month before.Earlier it was working fine now it started to showing below errors number of time while trying to connect with the net.Please tell me the soltution asap as my work is totally depend on internet.

1) Debugger terminated error,

2) PPP link error,

3) Remote computer error not responding error,

& many more i dont remeber them right now.

Thanks
Vaibhav Kumar

RELIANCE USB NUMBER [protected]

NOTE : Next time i will send u the screen shots

Hello,
Mr.Sudhir Bhaduri, Ms.Preeti Chhabria

To Whomsoever it may concern,

I am using the Reliance NET Connect Broadband Services since February 2010. I am regularly facing some or the other issues with the service provided by Reliance.

I had bought the Device from Baroda, Gujarat. Device Number is [protected]. Its a postpaid connection that can be used free of cost in roaming. I had relocated to Pune for my job related to prospect. So I use majority of the time from Pune. Last Friday till evening my service was running preety OK. At 8:15 When I tried to connect using the device, it started giving me some kind of errors and it was not able to connect. So I preferred to give a call to Customer Care on[protected]. First call was answered by a guy called Prashant and he told me that your services are suspended but no reason is mentioned by Back Office. Payment was not an issue as it was a regular payment that is what he claimed. He promised me that he has raised the complaint and will get resumed in next 3 hours at max. So i waited for that response till 11:00PM. But i haven't heard back from your side. So I had again given a call and this time it was Swati. She mentioned the same stuff but i had forced her to tell me the reason behind this crazy step. So she said that we don't know any thing so contact the reliance webworld, Asking me to roam around in pune to find the webworld. As i am new to this city (Pune) I don't know much about after struggling a lot i was able to find out one. So my first issue is whats the fun in keeping Customer care if they don't have all the information with them?? Saturday morning before doing any of my work I visited Reliance Web World on MG road in front of Arora Towers. There that guy tried to again reach call center to find out the exact issue and what he told me was that there was a negative document verification. I said what?? He said that is what they are claiming right now and due to that they had stopped the service. I had requested him let me know which documents you want and I am ready to submit it right away in original as well as copy. You know what was the funny reply this is from him, Connection is from Gujarat Circle so there is no meaning in submitting here so kindly go to Gujarat for submitting docs and than only service will be resumed. Is this the way your system functions? On one side you are saying its total India Coverage and for service again go back to the place from where it is activated. I called again customer care and this time it was Neha who answered my call. She said me that its fine if you submit the docs in pune and i had asked her to talk directly with the webworld guy and both have conflicts in there opinion. At the end nothing came up. Bloody hell was the situation. I asked him to lodge a complaint against the company and he told we don't have such facility. So Again i contacted a customer care and after explaining the same thing I was able to lodge a complaint.

My main complaint is that after providing me the service for 5 months and taking the payment now you are asking me that there is a problem in claiming your identity.
It means you are not able to verify me than give my payment back. I don't mind using others services as Reliance is not the only option for me. When it comes to take the money you guys takes the money from any unknown person and when it comes to providing the services than you take step back. Is this comes as a part of agreement with customer? Crazy hats.

There was not a single intimation call from your side mentioning that still there is some problem with docs so submit another set of documents and you guys had blindly took the decision of stopping the service. You should have given me a couple of days before taking this step. If i had failed to do so than you guys would have been doing some right. But no no no, NO one had took the burden to intimate the customer. As this is what you give to your customer at the end of the day.

If you guys don't have any answer for my things than lets have it with Consumer Court.

This is to bring to your notice that no pending payments will be done from my side until I don't get a proper service. Last week also there was problems with connections and this is the complaint number regarding that[protected]. This issue was regarding the network jammed that is what claimed from your side. So in total since last 7-8 days i am not enjoying your service and I am not going to pay for that many days,

I havent heard back any thing for this and now what I had learned is that those bull people has totally stopped the services.

Kinjal Patel
[protected].

Dear Sir/Ma'am,

Actually 3 days before i checked my balance and come to know that you have deducted twice the charges for my sms pack. when i called up your call center someone told me there are two pack activated on this so i asked them to fire complaint to deactivate one pack.They all gave single excuse we are under tech. up-gradation all the time even day or night.Even now they have blocked my calling facility to call center.:)
Please let me know by making call can you do something for me otherwise i have to change operator because i can not pay for 2 SMS pack every month while i am using one. i will wait for your call.

i have recharge my no with 100 rupees on 23-07-10 and after 20 mins i lost 51 rupees due to internet service activation bt service is not started yet and after that i lost my remaining balance without any subscription . and i tried almost more than 50 time to ur no *333 bt no response from there plzzzz give me response and tell me wer u deduct my balance immediately.

Dear Sir/Madam,
I bought Reliance GSM number one month back earlier I was using your Reliance CDMA postpaid number but after knowing this that Reliance has launched free calling service in GSM as well I purchased this number.

But sorry to say I am not satisfied with Reliance GSM services, from day one I am facing network related issues also I have a concern for call conference facility on my number.

I had requested many times to Reliance customer care as well as visited to their Daryaganj web world to activate call conference on my number but it is not activated so far.

Many times I had send the mails to their grievance cell but there is no positive response/solution received so far.

These are the Service Request IDs[protected] and[protected] for network and call conference related issues provided by Reliance.

Following are the reference numbers against my mails which has been send to Reliance of following E-Mail addresses.

[protected]@relianceada.com

Rcomappellateauthority.[protected]@relianceada.com

[protected]@relianceada.com

“'ADAG=[protected]'Reference” reference number against mail

“ADAG=[protected]'Reference” reference number against mail

Kindly let me know what to do now, shall I discontinue this number and switch to other Services provider who can provide me the services better than Reliance or else I have to wait for the solution of my queries.

If they are taking the money from customers than why cannot they provide the good services?

"We believe in taking care of our customer needs first." This is the slogan from received in each mail from Reliance but according to your slogan in mail these are only words for them in writing and not in real they believe in services.

I would request you to kindly take necessary action against Reliance and give them direction to provide the good services to their customers.

Would request you to kindly do the needful.

Thanks & Regards,

A Ali
[protected]

My cell No.[protected] displays "INACTIVE SIM' or INVALID SIM. If I remove and reinsert that, it will work for some time after that same old story. I have tried several handsets but the story is the same. I contacted customer care but they could not resolve my problem and refused to connect any senior officer and provide phone no. thereof. The customer care gal who introduced herself as SASHMITA then disconnected the line abruptly. I fail to understand their attitude towards the customer who is having thsi number since 2002.

Dear Sir/madam
Greetings ! This is in regards to deficiency of services being exercised by Reliance Communications Limited while redressing grievances related to migration of POST PAID TO PREPAID services for my DATA CARD #[protected].I had approached Reliance World office at kondapur But Nothing has been done so far & on email I have approcahed almost everybody 7 Now there is no response from their side since last more than 15 days or so.

PLEASE REFER THE EMAIL Which has been exchanged with Reliance Netconnect Broadband services team & Also with Appellate Authority Mumbai & Hyderabad, Nodal Officer , Service Assurance cell as well But Nothing to avail untill date.

Please do the needfull

Ashish
Emailid: [protected]@gmail.com
________________________________________________________________________________...⇄
Forwarded conversation
Subject: RE:'ADAG=[protected]' Reference your Service Request ID:[protected].
[protected]----

From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Thu, Jul 1, 2010 at 2:01 PM
To: "[protected]@gmail.com" <[protected]@gmail.com>

Dear Customer,

This is with reference to your E-mail regarding Postpaid to Prepaid Migration and Reliance Outlet Staff related Issue towards your Netconnect Broadband+ number [protected]. We understand your concern, kindly note that we have taken up your issue with Respective Department for further review and appropriate action to be taken. Your issue will be resolved shortly.

Your co-operation in this regard will be highly appreciated.

Regards,

Rajendra Kumawat
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Ashish (India) Shukla Kumar ([protected]@gmail.com)
Date: Wednesday, June 30, 2010 01:26 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); RCOMAP.[protected]@relianceada.com (RCOMAP.[protected]@relianceada.com)
Subject: Re: Reference your Service Request ID:[protected].

Dear To All

Kindly see attached DATA Usage sheet Which i have downloaded just now from your website & this shows that I have stopped using your BroadBand services & I have lodged this request since 23 June onwards but to no avail Even though I had surplus Credit into my account of DATA card.

Kindly see this matter seriously & at earliest So that I must not be billed any more.

Regards

Ashish Kumar Shukla

India
On Wed, Jun 30, 2010 at 1:10 PM, Shukla Kumar, Ashish (India) <[protected]@gmail.com> wrote:
Dear Mr.Pawan Bhatt

Kindly see the attachments & As per my assesment of due bills & Payments made already through ONLINE while utilizing serivces at MyServices.relianceada.com ....Today onwards I do not owe any dues to your Company against my DATA CARD Numebr : [protected].

Kindly look into the matter with all at earliest possibilities & change POSTPAID plan for my DATA CARD to PREPAID facility with immediate effect.Your services are totally failure & mostly based on concept of "deficiency of services & keep neglecting the due concerns of most valued customer so far.

All related attachment has been downloaded through your secured website only.

And also now kindly do not make any further excuses on part of Internet Computer technology.

Best regards & thanks

Ashish Kumar Shukla

M:[protected]
On Wed, Jun 23, 2010 at 6:47 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,

This is with reference to your e-mail received at Netconnect Broadband+ regarding Postpaid to Prepaid Migration for your Netconnect Broadband+ number [protected].

Kindly note that you need to clear your total outstanding against your account in order to migrate the services into prepaid account.

The total exposure in your account as on 23/06/2010 is Rs.897.16/-. We request you to visit your nearest Reliance Mobile Store and make payment to clear the outstanding.

Once your outstanding is clear, we request you to write us back in this regard.

List of Reliance Mobile Stores is attached herewith for your reference.

Further, we would like to inform you that we tried contacting on your number [protected] but there was no any response from your end.

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.

Regards,

Pawan Bhatt
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above.. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Ashish (India) Shukla Kumar ([protected]@gmail.com)
Date: Monday, June 21, 2010 04:06 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your Service Request ID:[protected].

Dear

Manjunath Sulakhe
Netconnect Broadband+
Reliance Communications

Seasons' Greetings !

Now this has been quite a painful experience while trying to enjoy your so called esteemed services as far as DATA card Broadband High speed upto 3.1 MBPS is concerned on my subscribed DATA CARD Number: [protected].

While taking a serious note on complete deficiency of services on part of Relaince Communications Limited & same way undue care to the maximum possible extent is being observed by the dedicated team of Reliance Broadband services to get me unsatisfied during the whole day & night & My hard earned money is being spent towards the level of services being enjoyed by myself.

So I have decided to switch over to other possible & feasible network & This is my humble request to your team to kindly get my POSTPAID PLAN to be converted into PREPAID plan with immediate effect.

In order to get converted my present POSTPAID plan into PREPAID plan though I had approached Your Relaince Web World outlet located at Kondapur Locality of Hyderabad district of Andhra Pradesh.

In order to attempt to harras me further An Lady Executive on duty on the day of 17 / 18 Th of this June month at this Web World Outlet has taken my request for converting my POST PAID Plan into PREPAID Plan But did not agree to give me Service request Number so far & She had promised that Same will be done within 3 working days.

Just now i have called upon to Your Customer care on * 355 & have learned that None of such request has been either updated into your system or have been initiated otherwise.

This is the history of Your Executives just sitting in AirCondition environment but not interested to look after the Customer's need.

Now this is upto Your team to get resolved my problem as soon as possible & if I do not get my request fulfilled by this weekend THEn definitely I am going to approach "Consumer Court" without any delay further.

If Your team is not able to solve this problem either then Pls let me know If I need to explore my own channels.


Best regards & thanks

Ashish Kumar Shukla

M:[protected]

India
On Thu, Jun 17, 2010 at 9:50 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,

This is with reference to your Service Request ID[protected] regarding connection error for your Netconnect Broadband+ number [protected].

As per conformation received from our Network Department, we would like to inform you that your problem has been solved.

Regards,

Manjunath Sulakhe
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above.. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




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Success is not final, failure is not fatal: its the courage to continue that counts.

Ashish Shukla K

India



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Success is not final, failure is not fatal: its the courage to continue that counts.

Ashish Shukla K

India



--


Success is not final, failure is not fatal: its the courage to continue that counts.

Ashish Shukla K

India

<<[protected]_1.xls>>

[protected]
From: Shukla Kumar, Ashish (India) <[protected]@gmail.com>
Date: Wed, Jul 7, 2010 at 10:34 AM
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>

Dear Sir / Madam

Pls see re-attached here all payment receipts against the ONLINE payment made in favour of my DATA Card # [protected] against the outstanding Bill payments. And due online payment errors I have made extra payments more than the outstanding Billed amount for my DATA card.
I have not received any acknowledgement from your side if my ongoing request for migration from PostPaid to Prepaid has been executed with immediate effect or not.

I am an under impression that nothing has been done at your end so far to sort out my grievances untill date.

Pls do the needful & let me know If this is not feasible at your So that I must explore other available alternatives to get my grievances addressed in due time.

Best regards & thanks

Shukla Ak

India

[protected]
From: Shukla Kumar, Ashish (India) <[protected]@gmail.com>
Date: Wed, Jul 14, 2010 at 5:55 AM
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, Rcomnodalofficer.[protected]@relianceada.com, RCOMAP.[protected]@relianceada.com, rcomnodalofficer.[protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com

Dear To All

Greetings !

To Everyone

This is to inform with all due inconveneince being caused by whole Relaince Communications team in India & Specially in AP that Nothing has been done so far at the end of you guys & Perhaps You all are very casual in redressing complaints of customers alike me.
Since last one month or so I have been requesting to you all to get my connections to be Migrated to PREPAID Mode But No one has taken any steps so far As Email Monthly statement bill sent by Broadband Services Team shows that Whole Reliance Team is busy in generating bill anyway & Not interested to address the grievances of customer.

Once again I request you all that Take all valuable & feasible steps to address my grievances at earliest & stop generating POSTPAID BILLS against my DATA CARD [protected] As I have already stopped to use it any more Very very bad services & all Advertisements / Promotions by Whole Reliance team on its DATA USage Speed upto 3.1 MBPS is based on false misrepresentation & Luring cusotmers to fill the pocket of Relaince Communications.I really feel pitty on your honourable Chairman of Whole Reliance ADA group Mr. Anil Ambani that How his Whole team is Enjoying in their AC's cabin by just making big promises based on nothing.

If you guys keep this attitude going like way then Definitely I will make sure that Whenever I happen to raise my grievances through Consumer Court then I will make sure that You all guys are made to mend your ways on redressing the grievances of customer expeditiously nowonwards.

Pls be sure that I am not going to pay any more bills generated by You all.We will see in court each other Whenever we could make this to happen.

All the best.

Best regards & thanks
Shukla AK
India




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Success is not final, failure is not fatal: its the courage to continue that counts.

Ashish Shukla K

India

Hi,
I was applied reliance wired broadband connection last year jun 2009 but till date neither getting connection not getting refund of deposit amount. I was call so many times reliance broadband customer care and also send mail but till date I don’t have any replay from reliance care.
I also plan to going to legal action against company management.
Is this way suitable for me ?

Thanks,
Himanshu

To.
Managing Director, Reliance Communication,
Kolkata, West Bengal
Sir,

I have Reliance SIM with Number [protected].This is kolkata number. When I am going out of kolkata, there is no network in SIM and shows me Emergency only. I tried with manual selection of network but still it shows me the same (Emergency only) with no network coverage. I tried this SIM with other Mobile also but I am getting same result.

I am harassed for this kind of service provided by Reliance Communication

I called up several times to customer care desk(*333) to get the solution from them but all the time, call has disconnected. I was also registered a complain for this problem but till now I did not get any response. So irresponsible people at Customer care desk.

Please activate my roaming facility otherwise I will disconnect connection. And also I will tell all my friends and family members not to take Reliance connection. It is trustable.

Thanks,

Yours valuable Customer

Dear Sir,
I am Mr. Anil Sahu customer of Reliance Smart GSM. My Mobile number is[protected].I have Rechaged for internet setup in my mobile.Regarding this matter i have talked with reliance customer care no.[protected] for the 5 times. Each time i give them my imei no.Inspite of this comunication,netconnection has not been installed yet.With Disappointment i have been forced to complain against customer care smart.kindly received my complain and seriously take step to install internet setup in my mobile.

Thanks & Regards
Anil Kumar
[protected]

Availed the facility of International Roaming for my mobile no. [protected] while going to USA on 25th May 2010 and after return from USA discontinued the facility through Relaince Web World , Pitampura , New Delhi .
1. The company is not discontinuing the International Roaming and continues charging International Roaming Charges .
2. Security Deposit of Rs 4,000/- is not being adjusted towards my outstanding bill and the company is threatening disconnection
3. I have already sent more than ten reminders to Customer Service Cell