Reliance Communications Complaints & Reviews

Hi,

I took Reliance mobile Internet Service by paying Rs 99. But, even after sending 10-15 SMS for Settings they not send me Settings for net. Without that settings we can't we internet services.

When I contracted to Coustmer Care they replied that we dont have settings of your Mobile handset.

When they dont have the settings, why they started the services. They said wait for 2 or 3 days you get settings.Even after they not send.

I want to know, when they dont have the settings of Samsung Corby Set (Very Popular Set), how they have settings of other set.

Whether really reliance have mobile net service or they are cheating General Public.

Regards,
Saurabh Shukla
[protected]

Very POOR Service in Reliance mobile!
I am using reliance number. my number blocked without any intimation.I called reliance customer care they told that number is blocked for verification details not submitted. They did not send any sms or call to submit the proof of details.They terminated without any notice. I am very upset, I got communication problem for two to three days. Dont prepare reliance mobile number in future

Urgently want to block my Reliance Gsm SIM CARD
Dear Sir/Madam,

I am Dipti Sharma. But, last night, I lost my nokia handset 3600 at bandstand. I left it in an autorikshaw. Could you please immediately block my Mobile no. [protected]. I will soon file an FIR for the handset.

Please update me on [protected]@gmail.com, once the number is blocked.

Thanks
Dipti Sharma
email: [protected]@gmail.com

I have a reliance gsm mobile connection in pune.. My gsm no is [protected].. On 7th of august 2010 reliance service has deduct an amount of rs 30/- and activate a service with out any add/any sms...in this period iam too busy with my job so i cant checkmy balance.. Today 13th of aug 2010 i have doubted and contact to customercare and varified it. The coustomercare told me that your account have been debited on 7th august now you could not do any thing and i will stop the activated service but could not do any thing the complained period is within 48 hrs of any service activated... When i speak mr sandeep (Supervisor) in mumbai, he answered very negatively...

i have to inform you that i m the customer of reliance prepaid no-[protected]
every month the balance cut automatically;and we ask customer care they don't give any
type of answer and said to me i don't know anything.what can i do for this type of
behavior . i want my complete balance worth Rs. 500+,my petrol price worth Rs.500,sorry letter and other Rs. 5000 for tention and other........i have lost my full balance (Rs.500+) and used petrol(Rs. 500)....please help me

I contacted Reliance Customer Care executive on 21/07/2010 at 11:00 AM for Regarding full talk time erecharge & he told me you can get the full talk time on erecharge of Rs.150 then I go to the shop and recharge my phone with Rs.150/- but i got the balance of Rs. 133.99 only. again I contacted Reliance customer care executive than he told me "Aapko galat jankari d gaye hai is tarah ka koi paln abhi delh circle ke iye avaibale nahi hai. He registered my complaint and my complaint no is[protected] dated 21/07 at 18:56 Hrs. but till date my problem was not solve by the reliance.
Thanks,
Arun Kumar
[protected]

I took a new GSM connection and lodged a complaitn same day that their are no signals at my home, and whenever calling the customer care they are saying it is on process, please look onto this and I just want that the customes who want to use GSM Reliance first check how is their signals as I have lost around my money for connection.

i shailesh p. dalal having reliance landline number[protected] wants to register a complaint as it is not working from 3 days that is 9th august, 2010. so please urgently do the needful and solve our problem.
My office address where we are having a reliance landline is A/4/2, prarambh complex, swastik society, near shrey hospital, navrangpura, ahmedabad-380009.

thank you and hope you take the urgent steps for solving our problem faster.

I am facing regular problems from the date i had gone to buy reliance data card to till date... (Data card no. [protected])

1. Initially they activated wrong plan and i get corrected.
2. After 2-3 days they de-activated data card due to address verification and i talked to customer care. They advised me to go to nearest reliance web world with new application form, address proof and identity card etc.
3. After i did all as per above, data card not being activated for more than a week. After severe follow ups (i was really frustrated) and lodging complaint it get activated
4. I got first bill via email and over my services login. My address was again showing wrong and was not updated and i again written to customer care via email. Customer care again advised me to visit nearest web world with address proofs etc. I refused to go, then they sent thier guy to collect documents from my home...
5. I got next bill but again address was not updated and missed my father name and proper location of my house...
6. Finally, i applied for disconnection as on 30th June 2010. They offered me safe custody and i refused. Then i got email that someone from Reliance shall contact to me within 24 hours, but no one contacted me. I again dropped reminder email and got reply that they are working on this and it will be resolved by next 14 days. Anyhow, i paid the last bill upto 8th July 2010...
7. And the last which is again really frustrating, i got next bill upto8th August 2010, when i asked why?, they replied someone from Reliance called me and I confirmed to him/ her that i don't want to terminate and would like to continue with the connection...its really fraudulent...

Reliance - please refer request ID[protected],[protected],[protected],[protected] and many more which i don't remember...

CA Rajinder Bansal

I was recharge my mobile for net browsing with 99 rupees. i was sending massage for my mobile setting but they can"t give me the setting. when i was talking to custmer care person they always said that i will send but i can"t got settings because of 'this i can"t use my recharge and it is totaly going wast. i was going to reliance shope but they said i don"t know. after this they stops my custmer care no. i am not able to talk to custmer care.



PLEASE STOP THIS TYPE OF CHEAT WITH CUSTMER

hi, sir/madam reliance ke customer care ke mukesh kumar jo ki perhaps sitamadhi ka hai...usne apne mobile no-[protected] se kisi ko bhi message karta hai, aur message mein bahut hi gande word use karta hai, aur message me mere relatives ke no. dal deta hai..aur apna no. ka incoming barred kar leta hai...aur jisko gande msg karta hai, wo log mere relatives ko phone karke gali dete hai..ki aisa msg kyun kiya, aur uske baad ye ladka mukesh kumar mujhe phone karke dhamki deta hai ki tumko jo karna hai karlo...tum mera kuch bigad nahi sakta aur no. se mera pata nahi laga sakta...isne reliance customer care ke through mere sare relatives ka no. pata karke tang karta hai...


so please ispar dhyan diya jaye...

Hi,

My name is Arijit Samal. I was a Reliance Broadband User from West Delhi(Location- Mahavir Enclave, Palam Dabri Road, Near Dwarka).The Sales person on behalf of Reliance who installed the Broadband Connection was Sunil Kumar Sharma(Mob number- [protected]/ [protected]). Since I shifted to a different location in west delhi itself therefore had handed over the reliance property(modem and receiver) to the local distributer Dass Cables, Gali no.5, Mahavir Enclave. I had intimated the same to the sales dealer on time.After a couple of days I started getting callls from the Reliance Broadband customer care for a bill of Rs.650 as charges which I duly paid. They called me last month saying that I need to pay a Total Outstanding Amount of Rs.2950 or else face severe penalties. They finally closed my account and sued me in a Jaipur Court without intimation.
I had to pay the amount on my previous Rel account [protected] on 11th Aug to avoid legal convictions. I would advise consumers to use only BSNL/MTNL broadband connections.For people who are non-delhi hites especially from the regional states and working at par with others, its difficult to get a BSNL/MTNL connection.So we need to rely on the private ones like Reliance, Airtel to suffice our needs. Its a sorry state of affairs for the simple consumer and a non-resident of Delhi.

Thank You,
Arijit Samal,
Mob number- [protected]

I purchased a Data card from The Reliance outlet at Amar Plaza, Ajmer on 12th April 2008. I had opted for the Swift 30 Plan which permits 15 hours in the day, and 30 hours at night per month. I was told this would cost me Rs.330 per month. Any usage beyond these hours would be chargeable. The Data Card was sold to me for Rs.3300-00.
I have been prompt in paying my bills ON TIME, every month WITHOUT FAIL.

Suddenly about 3 months ago, I got an e-mail from Reliance to say that the billing would be calculated not on time factor but on amount of download. this was never comunicated at the time of buying the Data Card.
This is an UNFAIR business practice.

Since I felt I was being short-changed, I decided to end the relationship and contacted the Reliance outlet at amar Plaza in ajmer. I was told that i would need to submit a phot i.d. and a letter in hard copy stating that. This i did on 7th June 2010.

There was no offer of being able to return the DATa Card and get my money back. That itself is a big loss.
To add insult to injury, though reliance disconnected the internet connection on 23rd July instead of 26th July, (another UNFAIR BUSINESS practice), they sent me a bill for Rs.297.81.

Despite sending two e-mails to the Reliance Appellate authority, there is no reply.

I demand a grievance redressal as soon as possible,failing which I will be compelled to get relief through other available means under the rule of law.
sister mariola

Hi All,

I have done a Recharge of 200/- on 06-Aug-10, from Reliance website only and i got the cofirmation from my Bank(SBI Online Banking) that recharge has been done successfully and 200/- Rs. has been deducted from my Bank account. However i have not recieved any amount in my mobile. and this problem is not for the first time am facing, this is the third time am facing the same problem. This service of Reliance is .

Hi,

I bought Reliance Net Connect Broadband + Data Card, worth Rs. 1999/- from Vriti- reliance.
On time of sailing they stated it will be activated in 2 hrs just after purchase of data card on any day of week. Any how it got activated after 10 complaints and calls on 3rd day.

But main problem is the service is not at all what is being claimed by Reliance.
It is so slow that simple application like gmail/ gtalk is also not working. where as they claim upto 3.1 Mbps.

more over evey few minutes The connection gets disconnected due to poor or zero signal sthrengh.

Now I want to return my device and get my money back.
Also they proposed that they will provide me USB for 1750/- rs. but wen they actually sold me they took 2000/- Rs saying that it was not for you. they also assured me holiday pakage to Goa , whichI have not received.



Kindly help me on this

my email id is : [protected]@gmail.com

I faced this problem twice. I, out of the blue got a message that a caller tune has been activated and Rs 40 has been deducted from your account.The first time they credited my balance but the second time this happened, the costumer care was so rude and dint even listen to me when i said i did not activate the caller tune.

Reliance automatically activates callertune and deducts the money.
This happened with my mother too when she started using Reliance GSM Service.

I am a user of Reliance GSM Servisc.Since Last 2/3 weeks i am really embrassed for their service.I cant call,receive incomming call.When i receive any incomming call the call automatically disconnected.sometimes I cant hear anything,sometimes other voise.I also complained their customer care but they did not solve it.They also behave me very roughly.What can I do?

Dear Sir,
I have been overcharged by reliance communication on internet plan on my number [protected].after taking umlimited plan i have been charged Rs5000 on interenet usage.

details of communication is given below.

Regards


-----Original Message-----
From: surbhit jain ([protected]@gmail.com)
Date: Friday, June 25, 2010 09:57 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

Dear Sir/Madam,
Please find details of bill paid by me.Please close my number but this I have done so that you disconnect my number immiedetly and I will be going to court for getting my refund.I have no option.

I will also make sure that I will tell each person I met to not take this connection.

Payment History - surbhitmobile - [protected]
Sr.Payment DateReceipt NumberPayment ModeAmountStatus
125-Jun-10AM11480589Credit Card4000.00PaidDownload ReceiptPrint
219-Jun-10AM11422906Credit Card1346.21PaidDownload ReceiptPrint
319-May-10AM11172967Credit Card1000.00PaidDownload ReceiptPrint
415-May-10AM11148407Credit Card400.00PaidDownload ReceiptPrint
509-May-10AM11088541Credit Card700.00PaidDownload ReceiptPrint


Please confirm back to close my number on immiedate basis.

Regards
Surbhit Jain


On Fri, Jun 25, 2010 at 9:43 PM, surbhit jain <[protected]@gmail.com> wrote:

my contact number is [protected].




On Fri, Jun 25, 2010 at 3:17 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Jain,

With reference to your e-mail regarding billing issue, as informed to you earlier, please note that you have been charged correctly for billing statement period[protected] to[protected] as per the tariff MobileInt Plan299 subscription L0 opted by you. Hence, we are unable to process your request for waiver.

Further to your e-mail regarding detail bill, please note that for the same you can get Call Details Request (CDR) list which includes all outgoing calls, all Outgoing Calls, Outgoing SMS details, Reliance World call details, Reliance Net Connect call details and Roaming Incoming call details. Also, please note that you can get only last three months call details..

If you wish to continue with your request, we request you to e-mail us back with following details for validation purpose or contact our Customer Care service:
Statement period for which call details required.
Alternate contact number, if any.
Best time to contact you at the alternate number.
Complete billing address
Date of birth.
Last Amount paid, OR
Mode of Payment of last Bill paid, OR
Last Bill Amount.
We would require the same to assist you better, since we tried contacting you on the number provided, but were unable to reach you.

In continuation to your e-mail regarding termination, we request you to reconsider your decision and give us an opportunity to assist you better.

We believe in taking care of our customer needs first.

Yours sincerely

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: surbhit jain ([protected]@gmail.com)
Date: Thursday, June 24, 2010 06:18 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: jain.surbhit (jain.[protected]@mahindra.com); surbhitjain30 ([protected]@gmail.com)
Subject: Re: Reference to your mail

Dear Sir,

I am attaching My mobile number bill [protected] in which Rs4900 has been charged for internet.I have dispute in this matter as i have taken unlimitied interent plan of Rs299.
I am unable to understand the billing process.
Kindly explain me and close my mobile as I have given balance payment.

REgards
Surbhit Jain
[protected]


On Wed, Jun 2, 2010 at 6:32 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your mail regarding termination request for your Reliance GSM Mobile Number [protected], we would request you to visit the nearest Reliance Town Office and clear the outstanding dues (If any) to get your number terminated.

However, we request you to reconsider your decision regarding termination.

The refund (if any) will be allotted to you in the next 40 to 45 days after generation of termination on your billing address registered in our system.

Also, please note that monthly rental is applicable for all the postpaid subscribers till the number is active in our system.

Further, we are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Please find the list of Reliance World Location in attachment for your reference.

We believe in taking care of our customer needs first.

Regards,

Rajesh Alhat
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


-----Original Message-----
From: surbhit jain ([protected]@gmail.com)
Date: Tuesday, June 01, 2010 10:36 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Cc: jain.surbhit (jain.[protected]@mahindra.com)
Subject: Re: Wrong Bill amount

Dear Sir,

I request you to close my Mobile no [protected] and confirm back.

Regards
surbhit Jain


On Sat, May 29, 2010 at 3:12 PM, surbhit jain <[protected]@gmail.com> wrote:

Dear Sir,

This is to request you ,rather complaint you regarding the high invoice amount of relaince mobile connection-[protected].
I have following complaints regarding this invoice amount

1. Firstly My number is closed for my high usage for which it is said that charges are Rs4800 due in 20 days,which I totaly do not understand.My usage is not so high.

2. I have taken unlimited plan of Rs299 ,after which also my billed amount is coming in one bill for rs580 and other bill has not come. I have complaint it on 16.5.10 with number[protected] but response was not satisfactory.

3. My unbilled usage on site is coming as on date Rs1000





Unbilled Usage - surbhitmobile - [protected]
Unbilled UsageRs
Unbilled Amount1009.5


4. I have closed reliance data card last month alone with number [protected] due to non change in plan for which I have to give higher amount for two months.

I am not sure what is happening in reliance regarding billing as i have mentally ,physically and monetary torchered by dong this.I have also lost my work due to problem of closing myn number.

Request you to respond in this matter at the earliest.


--
Surbhit Jain
[protected]

Hi.
I am using a smart sim no [protected]. on 5th of august Rs-30 has been deducted from my a/c, I called to Customer care but customer care associate could not give me clear resulation, the same happened few days before my a/c was debited, i did not claim for that, In my sense I did not activated any service so why rs-30 has been debited..?, my request is to credited the same amount in my a/c. Its not possible for me to paid rs-30, please look ..
Thanks...

My email Id [protected]@ymail.com

hi
i am ginalius.raphael . i had lost my usim for reliance on the 1st august , i took a new usim form reliance web ambernath on 05/08/2010 and was told that usim will be activate on the same daywithin 3 hours , upto now the usim is not been activated , that only number that i deal with very important for my work and home purpose , and i become very diffuclity as i get lost of important work related call . therefore i request you to kinldy look into this , this has caused lost of inconvinece ..

thanks and regards
Ginalius.Raphael