Reliance Communications Complaints & Reviews

I have reliance no.[protected], on 23rd July Reliance without my notice activated callertune service and deducted rs.10 and when i informed them that i have not activated they say that i have done this.
and again on 7th aug 2010 they activated voice chat on my number and deducted rs.30 from my account.
is this how reliance cheat the customer?
becasuse of there fault why should customer face problems?
every time they activate some or the service and tell that we have activated and amount is deducted.why should we suffer because of your problems?
i have do not disturb service activated but then also i keep getting calls and unnecessary msg from reliance.does they know the meaning of this service?
i want reliance to refund my amount and stop all these non sense methods of cheating customers.
i request consumer cort to look into this matter and solve my problem.

Dear Sir / Madam,

Subject :- Complaint for having “ Caller Tune “ when I have not activate and deduction of Rs.30/- from cell no. [protected].

I am Tuhin Mondal, a prepaid customer of Reliance Smart GSM Kolkata Circle’s connection with my number being [protected]. I have been facing problems with the Caller Tune Service, which I did not require but is automatically activate by system. Even if I deactivate it, within a few days it is automatically activate by the system. So I have been charge many a times like this.

I was surprised to receive a message at 12.30 P.M. on 25.07.10 from “ 51234” that “ YOUR SUBCRIPTION TO CRBT SERVICES HAS BEEN RENEWED AT Rs.30 FOR A PERIOD OF 30 DAYS” , and while checking my balance it is Rs.30 short of my last seen balance. While having no information of having “Caller Tune “ at my phone and while I have not activate the services, they are deducting Rs.30 from my balance.

I immediately called customer care for de-activating the same and refund the amount debited. It is very funny that senior customer executive told me that ,” No collar Tune activate at [protected] number, this is our server fault. We refund the money with in 48 hrs. After 2 Days I called customer care, they told me to wait some more times, but they did not get any feedback on that complain. So I call regularly but anyone cannot give me right answer on this matter only they said its true that your balance is gone and you’ll get your balance with in 24-48 hrs. and our server problem continue. On 05/08/10 at 10.30 P.M. customer executive told me that “ There are no complain lodge for Collar Tune at this number & our date base record only before 4 days & I transferred the line to senior customer executive / Our senior customer executive is busy / I send your mobile number to senior customer executive & he call back after few minute “ then they cut the line, so I hopeless.

I want to know that who gave you people this right to subscribe any ridiculous caller tune to your customer mobile phone and deducting any amount by your own. This is very unfortunate that the leading business origination of India is proving itself a leader in not satisfying its customer rather makes people annoyed. I would like to stop this collar tune from my mobile phone now and refund the money in my prepaid at the earliest. Other wise the matter will be taken up with concerned ministry, TRAI and published in the web to herm your credentials.

Thanking you,

TUHIN MONDAL

I hold a reliance cdma number-[protected], it was 24th and 25th when i was roaming to rajasthan i saw my balance lumpsum Rs.200 on both days have cutted down. i complaint to the customer care no.*333, they told me that u're talking to no. [protected] for five long hrs. which is not true. when i got debate on it he told u're not talking the call was diverted to the no., which is also not true. so i asked for my account statement on 26/07/2010 but i couldn't recieve the statement till date. complaint no. regarding that is[protected]

Voice-chat subscription has been renewed on my mobile no [protected] (Service Provider :Reliance Smart GSM service, India) at the cost of Rs 30/- without my permission on 3rd August 2010. I have never subscribed to any such service. This not the first time. It had happened in july 2010 too when Rs 30/- was deducted in same way without me subscribing to any such facility.I hereby, request the company to refund my money and unsubscribe me from any such service and the same should be informed me. In future also such act should not repeated.
Dr. Shipra Kumari
Provat Tower
71, Circular Road,
Ranchi - 834001
Jharkhand
Ph No: [protected], [protected]
email: [protected]@hotmail.com

MY NAME IS JATIN, I AM USING RELIANCE MOBILE, MY NO IS [protected]. I AM LOSSING MONEY FREQUENTLY WITHOUT MY KNOWLEDGE, THEY ARE TELLING SOME PLANS ARE ACTIVATED, THATS WHY THEY ARE CUTTING MONEY, BUT ACTUALLY NOTHING I ACTIVATED, THEN I CALLED TO CUSTOMER...
PLZ CALL THIS NO [protected]

I purchased a new prepaid RIM connection some 2 months back, submitting all the documents on time. My number was activated at the moment I took this. After 2 weeks this number got disconnected without any prior information. I have submitted the fresh document twice at below reliance mobile store and requsted to activate my number, but it is not yet done. Here I have detailed few inputs which could serve the purpose,

Contact person: SAI - [protected]
Reliance Mobile Store 1-65/2/24, Plot No :24,S. No. 76, Royal Arcade, Opp. Pizza Hut, Madhapur, Andhra Pradesh

Name and location of dealer/distributors: K. S. Mobiles, Shop No6-60, Prashanti Nagar, Near Gulmohar Park, Lingampally, Hyd - 500019. Cell - [protected]

Customer Application Form (CAF) number: [protected]
Date of re-submission of CAF : 13th July

My Contact: Cell [protected], email- vijay.[protected]@keane.com

Thanks and regards,
V S Chaurasia

I have taken RCOM postpaid connection one month back. I have subscribed for Rs.99 pm Internet plan on my mobile on which 2.5 GB downloading was free. When I downloaded wallpaper from R-World, they billed me Rs.400 for that. Now when I spoke to Customer Care, they say downloading from RCOM is excluded from the plan.

Reliance Communication is cheating to its customer by misleading them. Someone should teach them meaning of "Reliance" or they should change their name.

Dear All,

I'm Arpit and my reliance mobile number is [protected]. One month back I've purchased a CDMA connection of Reliance mobile. On 25th July one guy from reliance called me and talked a lot of things regarding a lot o[censored]nwanted services and I was busy on that time and I told him that I don't want to subscribe any of the services. But on 26th July evening when I checked my mobile account balance, I was shocked.. There was a deduction of Rs.138 from my account. So I called customer care and registered a complaint. The complaint number is[protected]. And the customer service executive told me that the money will be refunded with in 2 days to my account. But even after 4 days nothing happened. So again I called the customer service and then one executive told me that they will not refund the money,as I renewed the Super Saver pack.And he disconnected the call. Then again I called customer care and talked with another executive, and he told me that he will check this issue and he will call me back after some time. But he didn't. Actually they never inform me before the subscription of the service and I came to know that this service is activated twice on my number. ie, they deducted Rs.69+69 for two time activation for one service. This is also done by without my knowledge. Again I contacted customer care on 2nd Aug. and then the executive told me that the server was down and couldn't check this issue. Also the same day I got one sms from reliance regarding the renewal of the subscription of FMIndia service on my mobile will be done by within 2 days and will be charged 30 Rs/month. I asked this executive to stop any activation or subscription of any of the services on my number. He said that he will stop this renewal and do the needful action. but on today i again received the same sms for the renewal of FMIndia service saying that it will be renewed on tomorrow. What is this??? I don't understand what service is RELIANCE INDIA MOBILE provides their customers. What they are thinking that all the customers are FOOLS???? Is this a manner to treat customers??? I think this is the time to change the name of RELIANCE as they are not at all RELIABLE anymore. They are simply looting the money from their valuable customers and keep on making fool and INSULTING the customers..So I request to all of you that next time don't go for RELIANCE, as it's name not Trustworthy, as the name indicates...

Thanks,
Arpit.

HI
My name is ashwani chauhan, i bought the relience broadband connection, near about 1 and half months ago.I have registered complaints with them 20 times about the broadband intermittent disconnection and land line not working, from past 7 days, no landline , no broadband., i have requested for disconnection. its been more tahn 4 days, they are not disconnecting my connection.i mailed them 20 times, calle dthere customer services, still no go. they are replying to mail as landline was under combo offer , they cannot give me wave off.
i informed them, about broadband intermittent disconnection, still they are not listening, infomred about broadband not working from past 7 days, as phone line is dead , still no go.they are not responding for disconnection request as well.. so they ant me to pay for distruptive services and even no services as well.please let me know i want to proceed and register a consumer complaints against them

thanks and regards

Ashwani chauhan

[protected]@gmail.com

I had bought a reliance netconnect broadband + USB data card in Aug 2009. When i purchased the broadband plus card I was assured of best in class industry service and performance.

On 10th Jul 2010, i started facing a problem of the broadband card "not being detected" on my laptop. I checked with the Reliance customer care centre in Thane (near Ice Factory junction) and they directed me to CCOM service provider (in Panchpakhadi, Thane). After testing the card at the company's centre they confirmed a warranty replacement which was handed over to me on 17th Jul 2010.

Upon testing the card, i observed that it was not working and brought it back to the service center on 19th Jul. They checked at their end and confrmed the problem (complaint no: [protected]) Since then it is now close to 3 weeks and i am running pillar to post for a action. They keep on informing that they are not receiving any material from the source provider which is Adonis Electronics Pvt Ltd, Thane.

I was also provided the contact number of Mr Arvind (Mbl: [protected]) who manages that territory, however the attitude and lack of responsiveness was worst you could ever imagine. Evertime you speak to him, he promised a date for action and then never picked up the phone while i was trying to follow up as no action was taken.

I am totally fedup with way Reliance is running this business as they only know how to fool customers. With this state of affairs of this company alongwith it's service providers and the non responsive attitude of the staff, the company is taking it's customers for ride.

i just want to resolve my complaint and give me refund my balance that dedicate because your system problem ,i talk with your costumer Representative but they note my completion but i still i don't get any satisfaction from your side,i talk with your nodal officer his good name is Mr.Amar Gudhavani & Miss,Saina, locate at
Ahmadabad, but i can't get better replay from him also, and when i call at your call center to know about my stats they always give me ans. that our system is on update so we are not able to get your information, Miss saina gives me a number for Miss Heena & Mr.Chetan Nadani the hire authority but their is no and response when i call on those number no buddy pickup the phone or phone is engaged , so i can't able to talk then i call to nodal office Mr.Amar give's thish mail id

2nd thing is that my problem is that only in the month of jun 2010 i was recharge for your SMS pack worth rs.39 for 500 msg par day and it's renewal date is maybe 12thJuly 2010 and i get msg from your side on 16th july 2010 for renewal for the same and same time i was recharged for your 19rs/1paisa par sms pack ,when i got msg for unsubscribe for 39rs pack your system already dedicate my6.50rs for renewal then i send a msg for unsubscribe your system get back me that dear business partner your request is not able to proses so tray after some time them i talk with your c.c representative hi guide me for the same then i go but still that problem reaming then i talk with Mr.Chand who is a Sr.C.C executive,hi note my completion but 2nd day i got msg from your side your 19rs pack renewal date is 21st July , that way i call C.C.center the person who is seated there told me your 19rs pack is not show here , i again note for the same ,then for unsubscribe your system charge me three time ,then finally i got msg form your side on may mobile that is with ref to SR[protected]. SMS pack id deactivated and Rs.1 is deducted for the unsubscription of the SMS pack on dated 19.07.2010 time 02:27pm , okay then i visit at your web world witch is on sivranjni cross road ,Ahmadabad, Gujarat -380015 the person their seated tell me that here not displayed any SMS pack then i got the msg form your side that on mobile is thank you customer. your monthly SMS pack has been renewed at rs6.50 for 5 days. on dated 25.07.2010 time 03:20am then i got MSG Dear customer your 1 paisa SMS pack is due for renewal on 30-jul-2010 to avail full validity pls ensure sufficient balance in your account on dated 20.07.2010 time 08:01am

so i just want to know how to your system works i can't believe this no buddy has a knowledge for the what is my problem i send 18 mail but still seafaring from last 15days
i recharged for 19rs sms pack on date 15 or 16 July 2010 how to renewal date is 21.07.2010 and if how to my 2nd renewal date is 30.07.2010
and if your system deducted 6.50rs on 25.07.2010 for 5 day so way my pack is not show their on your system (that is your person told me no any pack is show here )
i really surprise when i got mail that below

(Dear Customer,


In response to your mail regarding value added service, please note that ONE97 MOVIE SUBSCRIPTION pack will be deactivated and waiver of Rs. 16/- is posted to your Reliance Mobile number [protected].

Further, please note that requested SMS pack is deactivated and also Re.1 is deducted towards SMS pack unsubscription charges from Reliance Mobile number [protected] and account has been updated with Alcos.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Regards,



Parbinder Gulwani

Customer Care

Reliance Communications )

on dated 22 July 2010


here i attach a all conversation by mail form your side in .pdf format

So pls refer for the same

i am looking foreword to you and waiting for positive replay

here i gives you my number witch i have problem :[protected]


Thanks & Regards
Hardik Dave

USB MODEM for reliance netconnect...([protected])
For the last 15 days i have problem in connecting the netconnect in broadband plus mode.
Till today i have called customer service more than 10 time and the problem could not be resolved.
till date 3 requests has been raised and all are in progress for the same issuse.
i dont how long will it take to resolve this issue.
Every time wen i call to customer call now they will tell the pre defined ans Sir we are esculating it to other dept with high priority and will be solved within few days kindly wait.

for using 1X speed of 230kps for last 16 days should i pay 1200 bugs every month???

If they cant solve the issue y they r increasing the customer count instead of looking the present customer??

worst service i have ever seen ...that too staying in centre of city(Ameerpet) in hyderabad if there is signal problem and they could not resolve after 15 days also .. y they are troubling the customers in selling this type of products...

Its from my past experience i am telling dont go for reliance netconnect ..especially in Hyderabad...

Not settleing my Account

Dear Sir,

I took internet broadband connection from reliance. From day one, I am getting problems on connecting internet. I complained many times. Response was not good. Once I was unable to connect internet and complained around 15-20 times. after 4 days they rectified. I spoke with the executive and he promised me to waive off the charges for four days. In the same month they billed 283 for a toll free number which I called from my phone. Customer care people informed me that number is not a toll free. Regularly we are calling the same number ([protected]) from my prepaid mobiles without making any charges, we are participating my office conferences. you can find the same in Google search.

They did not rectified these problems and again their executive promise me to rectify entire problems in the next bill.

On this continuous problems, I informed them to terminate my connection. Even I terminated my connection in the middle of the month, they charged me Rs. 654/- for whole month without rectifying old corrections in bill (I informed to terminated by phone on May 3rd and by mail on May 7th).

Reliance executive informed me that the instruments were free and no need to return on closure of connection. Its a diwali offer. Now they are calling us for instruments. I inform them - "If you settle my bill, then only I will return instruments". But they are not settling my bill and calling regularly and disturbing in my office time to pay total amount and return instruments with out settling issues.

I got an sms saying your account balance is 'Rs. 0/-' in last month. I got another bill on 28 July 2010, saying 'Early Termination Foreclosure Charges' as Rs. 1250/-. Even they not solved my problem, I loss a lot from their connection, may I need to pay this?

Please solve my problems as soon as possible and relieve me from the disturbance I am getting from Reliance People.

Appreciate your quick response.

Potta Vijay Kumar
Ph:[protected]
email : [protected]@yahoo.com

I am a user of Reliance prepaid services and opted for 0.50 paise scheme for local call / calling anywhere in India.

Of late my incoming calls are displayed & preceded with our country code 0091 ( followed by the respective cell no) . A call is also automatically generated from my cell to the caller immediately after he completes the conversation and disconnects the call. I verified from my dialed call list in my mobile but could not find that number which is stated to have been dialed from my mobile. I could also find my balance reduced as applicable to international calling.

good morning sir,





sir abhi tak mera number [protected] nahi chalu hua. ap log kya kar rahe ho . mere email ka reply bhi koi nahi deta .apke customercare ka bhi bartav achchha nahi hai.
koi kuchh jabab nahi deta. sabhi bolte hai ki abhi system kharab hai abhi apki samsaya ka samadhan nahi ho sakta. mai kya karu kuchh samajh me nahi aa raha hai.

My Broadband netconnect No. [protected]. I have been complaining since April that I am not getting connectivity in my home. I am very much in a city and here I am not getting proper connectivity. To use internet, first of all I have to open the door of my house, seat near door, then to add connecting cord and then I have to hold device in my hand like a flag and with other hand I have to work. I can not use this device in any other rooms. This time, after 4 months I have received email reply from Reliance, that ticket is closed, over phone (not in writing) they say, there is a connectivity in your area, we are working on it but can't say how much time will it take. Secondly, they say I should sell this device to somebody (that means, they are not able to give connectivity at all at this place), even they are not ready to give any time frame for this issue to get resolved (not even days, months, years... nothing).

Over phone they say I should get speed about 200 to 300 kbps (actual speed - not connecting, connecting speed is 3.1 mbps) - I have never experienced this speed at all. The maximum speed I have seen is 70/75 kbps at my office. I tried this device from various places, but no where it gave me better then 70/75 kbps.

I have FWP again with reliance No.[protected] same issue, no connectivity in home. We have to go outside home to speak over phone. Complaint again and again in web world, still no solutions.

I don't know what to do...

i am the retailer o[censored]r gsm mobile services my shop is located in 992 scheme no 51 ,sangam nagar indore your distributor are not providing the sim and recharge voucher at a proper time plzzzz do something about this coz this type of activity affect ur selling due to this most of dealers in our areas avoiding to selling relience gsm
thanks and regards

Dear Sir/Madam,

My reliance number is +91 [protected].At the time of fill up sim activation form I had ticked for DND service,but after SIM activation DND service has not been activeted and a lot of SMS coming daily.
I have eritate and think to disconect reliance SIM.
So kindly look in to the matter seriously and do the necessary process.

Regards,

Dhananjay kumar,
+91 [protected]
[protected]@gmail.com

Hi team,
This is very regret to tell you that.I have taken a Reliance broadband connection on 25th of December 2009 with my wife name and after someday I have applied for relocation of connection to my new premises with all the required artifacts as they said on 6th of January 2010.As per their policy it should be done with 7 working days,but its not yet done but they are sending me bills very month.After that I have followed up with reliance executive more that 20 or 30 times.But it were of no use.They are threatening us now.

Please help me.

Regards
Subhashish Sen
[protected]

Hello Sir,

There is a Illegal construction of Reliance Tower is going on this Place

Srikrishna nagar colony between Road no 3 and road no4 , Near Reliance Fresh, Saibaba Temple road, Dilsukhnagar, Hyderabad 500060.

its in the saibaba temple main road only towards P&T Colony

Myself and the colony members reached the MCH LB Nagar Office and registered a complaint against this issue but the one who is going on with this construction seems to have hired some rowdys and not allowing the MCH workers to enter into the building premises.

I here by request the authorities to take a appropriate action against this CELL TOWER Construction, and even the colony members are against this construction as this will have some serious consequences to the health of colony members we do not want any tower to be built here.

If this is not the correct place to complaint plz let me know where should i complaint i will do that hoping for a quick and swift response from the authority.