Reliance Communications Complaints & Reviews

Subject: Request for activation the connection “Reliance No:[protected]”

Dear Sir / Madam,

This letter is to bring to your kind attention that I was using your Reliance Mobile connection No.[protected] in the name of Yogesh Singh, earlier this connection was in name of Company (XXXXXX). I am using the same reliance no:[protected] since February 22, 2006.

But now the same connection has been terminated without my information / consent. I am good pay master and I always pay on time; you can check my previous record. Now I would like to point out here that I have not received the pending bills from reliance communication from January 2010. But still I have sent Mr. Devendra on my behalf to Reliance Communication, Sector – 18, Noida UP 201301 just to inquire why they are not sending the pending bills to me since January 2010. Customer care executive Ms.Akshika over there told me that your connection has been terminated due to non payment. She did not give the reason of not sending the pending bills, instead she told Mr.Devendra to pay the outstanding of Rs.750/- after that your connection will be activated within 24 hours. He immediately pay the outstanding amount in cash of Rs.750/- as per the receipt no. S[protected] dated: 30 April 2010.

As informed, the connection is still inactive, and 24 hour had gone. Then on 1 May 2010 Mr. Devendra again visited Reliance Communication, Sector – 18, Noida UP 201301, just to know the reason why the connection is still inactive. Customer care executive Ms.Akshika told him that the said connection can not be activated and she did not give any proper reply to him. Then the next day as on 03 May 2010 I myself visited Reliance Communication, Sector – 18, Noida UP 201301 and requested Ms.Akshika to activate the connection. She again told me that your connection has been terminated due to non payment. I told her that I did not receive any bills since January 2010. I also told her that I made on account payment of Rs.500/- via cheque
248068, Dated: 28.02.10 for Rs.500/- Corporation Bank, Sartia Vihar, New Delhi – 110092 and dropped the same cheque in drop box of reliance sector 18, Noida.I requested her to check the same. But she did not want to check the same and she reluctantly told me to leave the issue here and buy a new connection. I also told her that no notification, no phone call, no letter to sent to me for the termination. Then how can you disconnect the same without customer consent. I have tried my level best to let her know the scenario but no avail.

I have also complained with nodal officer but no positive response from them.

As earlier informed to you that I am using the same no since February 22, 2006 and this no is damn important to me, so I request you to please solve the issues as soon as possible and activate my connection with immediate effect, otherwise I will have to take legal action for the same.

An early action in this matter will be highly appreciated.

Thanks

Warm Regards
Yogesh Singh

Ref: Customer ID No.[protected] A/c.No.[protected]

*Request to terminate the services against above referred A/c.No. given on 05.04.2010.

* Received the acknowledgement for the same vide RE: ADAG=[protected] at 19.49 PM on 05.04.2010 -the service request ID No.[protected] was provided & we were asked to return the instrument from Broadband Customer Care(Mr.Vishal Kamble).

* Received the SMS on mobile No.[protected] 0n 06.04.2010 at 09.12:51 confirming that the service Request No.12371506 has been processed.

* Received the bill No.[protected] dtd.19.04.2010 for Rs.257.42 with due date 10.05.2010 for period from 19.03.2010 to 05.04.2010 against our above request.
* The payment for the same was made on 03.05.2010 vide chq.No.396650 for Rs.257.42 of Syndicate bank,Navrangpura Brach,Ahmedabad.
Ne bill was raised dated 23.05.2010 for Rs.129.09.
* On approaching , verbal instructions were received that we should ignore this since there was some communication problem in their office. However, they refused to acknowledge our written complain with an excuse that their system do not permit to give acknowledgment.
* Received another bill dated 23.06.2010 Rs. 25/= with a demand for Total Rs.153.09.
When Complained to their nodal office, the stock reply was received that billing made is correct & we should pay.

Is not this a case of cheating the customers for demanding the charges to the servicies not provided at all ?
Is customer not deprived of their rights ?
Should this complain to be taken to the Consumer Forum for betterment of Consumers ?

Sir

For the last 3 weeks I have been trying for Circle transfer of my phone ,which I am unable to do because o[censored]nnecessary cumbersome process. As directed from your customer service section I have visited one customer service centre at Poonam Nagar, Andheri (E). But they informed that the same cannot be processed at their end. Through a nearby reliance shop I have tried for the same and submitted my changed address proof , Copy of Pan Card and Photo. Now one week over after submitting these documents but I am yet to receive any information in this matter.
I have been a subscriber of reliance for the last 8 years and for the last 3 weeks I am paying roaming charges, which have become a burden for me.
Please do the needful .My phone numbers are [protected] &[protected].

Yours faithfully,

Sunil Kumar.S

Below Trailing is my Complaint Details in which there is no any Healthy revert received from any one till time.

Dear Mr.Jaiprakash Pandey,

Now how much time would you people require to resolve my Long Pending issue.,is there any time frame or i have to Claim all the Amount paid against the different Data Card device provided and the plan activated with your own.
What is goin on in Reliance i'm totally surprised to see such type o[censored]nprofessional customer responsiveness from your end and decided to put my Complaint with Consumer Court for returning my paid amount against this device and high compensation due to some unhealthy professionals working in RIL as reliance Representatives with unorganized working i have faced a huge loss during your improper services & i'm definetly going to take immediate action if things are not settled down with immediate effect.

HOPE U People DO Take CARE.

REGDS...
SAURABH
[protected] / [protected]

-----Original Message-----
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
To: [protected]@aol.in <[protected]@aol.in>
Sent: Sat, 19 Jun 2010 5:13 pm
Subject: RE:'ADAG=[protected]' Re: Acknowledgement Mail

Dear Customer, This is with reference to your e-mail regarding non-receipt of requested device for Netconnect Broadband+ number [protected]. Kindly note that your issue is already taken up with the Vriti Agency for further review and appropriate action to be taken. We are working on it and will get back to you soon. We understand the inconvenience caused to you in this regard and taken this as a feedback to improve our services to meet your expectations. Regards, Jaiprakash Pandey Netconnect Broadband+Reliance Communications For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected]. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: [protected]@aol.in ([protected]@aol.in)
Date: Friday, June 18, 2010 04:39 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Acknowledgement Mail Mr.Parwaiz Alam, Now,can any Body Take initative to come out withanswer in context to the product type.i.e.,when i have paid moneytowards buying the product Reliance Broadband+ Data Card(white).,thenhow come & why i have received the different product from RelianceBroadband+ Data Card in (BLACK). Regds..Saurabh[protected] / [protected] -----Original Message-----From: [protected]@aol.inTo: Netconnect.[protected]@relianceada.comSent: Thu, Jun 17, 2010 11:32 amSubject: Re: 'ADAG=[protected]' Acknowledgement Mail Can I Have the Deadline in this regards.. regds.. Saurabh -----Original Message----- From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> To: [protected]@aol.in <[protected]@aol.in> Sent: Wed, 16 Jun 2010 10:33 pm Subject: RE:'ADAG=[protected]' Acknowledgement Mail Dear Customer, This is with reference to your E-mail regarding non receipt of requested devices towards your Reliance Netconnect Broadband+ number [protected]. We understand your concern, kindly note that we have already taken up your issue with Respective Department for further review and appropriate action to be taken. Your issue will be resolved shortly. Your co-operation in this regard will be highly appreciated. Regards, Rajendra Kumawat Netconnect Broadband+ Reliance Communications For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected]. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: [protected]@aol.in ([protected]@aol.in) Date: Wednesday, June 16, 2010 05:30 PM To: [protected]@aol.in ([protected]@aol.in); Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com) Subject: Re: Re: REMINDER[protected] regds.. Saurabh -----Original Message----- From: [protected]@aol.in To: Netconnect.[protected]@relianceada.com Sent: Tue, 15 Jun 2010 9:28 pm Subject: Re: 'ADAG=[protected]' Re: No any Update Till Time ???????? regds.. Saurabh [protected] -----Original Message----- From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.co
m> To: [protected]@aol.in <[protected]@aol.in> Sent: Mon, 14 Jun 2010 2:35 pm Subject: RE:'ADAG=[protected]' Re: Dear Customer, This is with reference to your e-mail regarding the wrong data card model issue for the Reliance Netconnect Broadband+ number [protected]. Kindly note that we have taken up your request with our respective department for further review and appropriate action to be taken. We sincerely regret for the inconvenience caused to you in this regard. Regards, Itishree Panda Netconnect Broadband+ Reliance Communications For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected]. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: [protected]@aol.in ([protected]@aol.in) Date
: Sunday, June 13, 2010 09:14 PM To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.
com) Subject: Re: Dear Mr.Parwaiz Alam, I Appreciate your Prompt INPUT in getting my Netconnect Broadband+ number [protected] connectivity issue resolved.,but can i have a simple answer in context to the product type.i.e.,when i have paid money towards buying the product Reliance Broadband+ Data Card(white).,then how come & why i have received the different product from Reliance Broadband+ Data Card in (BLACK). Need your Concern to get this Product difference rectified on TOP Priority by MONDAY +vely. Below mentioning My Online Purchase Details for your refrence :- Name * Saurabh Bajpai Your Form Reference Number is 2434103. Please quote this number in all future references. Email * [protected]@aol.in Phone * [protected] You have to make a payment of Rs. 2100.0 (This includes all taxes, less the special discount offered by us). towards buying the product Reliance Broadband+ Data Card(white). Your order will be processed once the payment is received at our end. Regards.... Saurabh Bajpai [protected] / [protected] -----Original Message----- From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.c
om> To: [protected]@aol.in <[protected]@aol.in> Sent: Sun, 13 Jun 2010 4:22 pm Subject: 'ADAG=[protected]' Dear Mr. Bajpai, This is in response to your mail regarding connection error issue for your Netconnect Broadband+ number [protected]. As conveyed to you during our telephonic conversation on your alternate number [protected], kindly note that your request is registered vide Service Request ID[protected]. We will respond to you in next 48 hours. Also we would like to inform that our Technical team will call you from any of these numbers[protected] &[protected]. We request you to to accept the call as this will be with regards to the service request which you have registered with us. Regards, Perwaiz Alam Netconnect Broadband+ Reliance Communications For further details, you can visit our website http://www.rcom.co.in. You can also call Reliance Customer Care at *355, 30335555 & [protected]. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

Customer care / reliance backend team closes complaints without actually solving the problem. Therefore the customer keeps waiting for solution.

When you complain again, they dont re-open the old complain but register new complain and start their complain counter time from there.

Subscriber ID: [protected]
Complain dated; 16th June 2010 closed by their backend without solving the problem
Same Complain dated: 19th June 2010 closed by their backend without solving the problem
Same complain dated 22nd june 2010 - no action (since today is 23rd june). and i'm sure it is going to be the same! - They will close by their backend without confirming from the customer if the problem is acutally solved.

RELIANCE BROADBAND SERVICE IS USELESS!

SERVICE by RELIANCE BROADBAND - NEVER TAKE ANY RELIANCE SERVICES ESPECIALLY BROADBAND.

Customer no:[protected]

Connection wiring done on 16th June – However this is not working – Installation INCOMPLETE!
3 complaints in one week of installation!!!

Complains dated, 16th June was closed by backend without solving the problem – therefore I reopened on 19th calling customer care.

Complain dated 19th June was closed by backend without solving the same problem – therefore I reopened on 22nd calling customer care.

Complain dated 22nd June has no follow-ups till now.

WORST SERVICE EVER! - SINCERE ADVICE, PLS DO NOT TAKE RELIANCE BROADBAND.


[protected][protected]-

Subscriber ID: [protected]

From: Haresh Chugani [mailto:[protected]@huawei.com]
Sent: Wednesday, June 23, 2010 11:46 AM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: RE: Extremely poor service
Importance: High

SERVICE!

Connection wiring done on 16th June – However this is not working – Installation INCOMPLETE!
3 complaints in one week of installation!!!

Complains dated, 16th June was closed by backend without solving the problem – therefore I reopened on 19th calling customer care.

Complain dated 19th June was closed by backend without solving the same problem – therefore I reopened on 22nd calling customer care.

Complain dated 22nd June has no follow-ups till now.

SERVICE!



Best Regards,
Haresh Chugani

HUAWEI TECHNOLOGIES CO., LTD.
Phone (Office): +[protected] ext: 1316
VoIP: 0091 1295
Mobile: +[protected]
[protected]@huawei.com | www.huawei.com
[protected][protected][protected][protected][protected][protected][protected]
This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!
From: Haresh Chugani [mailto:[protected]@huawei.com]
Sent: Tuesday, June 15, 2010 12:46 PM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: RE: Extremely poor service

MR. Nodal Officer –
Don’t you have the basic courtesy / decency to atleast reply / send someone to follow-up on this?

RELIANCE BROADBAND SERVICE IS A SHAME FOR INDIAN SERVICE INDUSTRY!


Best Regards,
Haresh Chugani
From: Haresh Chugani [mailto:[protected]@huawei.com]
Sent: Friday, June 11, 2010 9:23 AM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: RE: Extremely poor service

I have still not received any action on mail below…
Are you guys humans or what?

IS ANYONE AT RELIANCE WORKING??? OR IS IT JUST FREE SALARY FOR ALL EMPLOYEES & MANAGERS FOR MAKING PROCESS WITH ZERO CUSTOMER FOCUS??


From: Haresh Chugani [mailto:[protected]@huawei.com]
Sent: Wednesday, June 02, 2010 10:53 AM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: Extremely poor service
Importance: High

Hi,

I had applied for Reliance wireline broadband connection:
Application number: [protected]
Cheque no: 690392, dated 25 May for Rs. 500 towards installation!

Your sales representative bugged me for 3 days continuously to get the documents & cheque Rs. 500 towards installation.
Once I have provided the documents and cheque there has been no response/no calls/no intimations – 8 days now!
I have not even been provided with a contact number from your representative or from your call centre.

I have called call center and registered complaint several times.
The response is: We will forward the request to sales and they will get back to you in 24 hours – which has never happened so far!!!


Is your team full of incapable people / full of cheaters? Either of it is definitely true – pls confirm which one is true!
Pls also confirm if there will be any action from your side on installation / atleast response ?? Else I will have to visit the consumer court & media to resolve this matter!

Best Regards,
Haresh Chugani
+[protected]
[protected][protected][protected]

Firstly I am receiving just too many call and sms everyday. Not only that I lately realize that reliance network unnecessarily cuts off my prepaid balance for caller tunes and some other value added services for which I never gave my consent to them, infact some of the services I did not even heard of. I think this is ethically a very bad corporate practice and I will urge the concern people to sue the Reliance Telecom over this issues.
regards,
Saurabh

Hi my name is Pankaj Chadha and I purchased a reliance net connect in march 2010, post which my life has been made hell with regular harassment from Reliance group. Within 20 days of getting it activated after submitting valid proof and validation done the connection was terminated stating the verification report was not submitted. I called customer care number and no body was ready to help they just directed me to different center saying they cannot do anything. Somehow after chasing them for 2 weeks or so it was activated. And I was paying my bills regularly via my credit card bill pay system when suddenly on 1 june 2020 i come to know that the connection has been terminated again and this time its not because of verification or billing issues but it has not been used at all, whereas i have been using it regularly as i am a frequent traveller.

I have been chasing them from last 2 weeks no body is giving me an answer and even there nodal officer is not responding to the query. I would like to take this matter to the consumer court as being a customer i have rights to know whats going on I have paid my bills and a a proof have forwarded all my documents to them and they are just making me go under mental harassment.

My reliance RSN nos. is RHWCDC[protected]
My contact nos. [protected]

Respected Sir/Madam
My name is Nisthar and Iam using Relaince CDMA for the past 7 months.I am really frustrated about my loss of money from prepaid account.Simply they are deducting amount frequently from my account and if I complaint to customer care ,they would say that was a system error.Last week I lost Rs.30 from my account, and I got a message that you have activated FM Package.Actually I did not activate.Then I contacted customer care and they agreed that was activated automatically and I would get my money back within two days.I waited for 5 days and I called again,this time they told the activation was from my side.This is really a cheating going on here transperently.This type of deduction happened many times in my experience.I hope this will consider in serious.

Respected Sir,
I am Ajeet Kumar Singhal, currently living at C-26, Barkat Nagar Vishtaar, Near Arjun Nagar Phatak, Jaipur-302015. With due respect I want to say that I am suffering from mental harassment and misguided and wrong commitment by Executive Mr. Shoaib Jafri ([protected], [protected]) (Reliance Communications Ltd., 3rd Floor, Orbit Mall, Arcade International, Ajmer Road, Jaipur-302001 (Raj.), www.reliancehrservices.com) of Reliance communications Ltd. Before application he came my home many times without any intimation and forced me to take landline and broadband connection just to reaches his own monthly target. He take Rs.500/- cheque of cheque no-446616 of Citi Bank dated 04/06/10 in favour of RCIL A/C RIS. He commit me that I will get landline and broadband connection within 7 days. My money is deducted from my account. I also logged complaint to reliance customer care at [protected]@relianceada.com from [protected]@gmail.com as well on[protected] from my mb no [protected] but still i did not get satisfactory answer from their end. As my Rs.500/- stuck my accound I could not afford for take a new connection of other operator. As well my office and personal work is affected due to this delay.
When I call to Mr. Shoaib, he did not respond properly, and now he is saying that my area is not feasible for connection, He should have to say this before collecting the cheque. He cheat with me.
My Application details are as below.
1. CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MR AJEET KUMAR SINGHAL
4. Address (Customer Address) :C-26 BARKAT NAGAR VISTAR NEAR ARJUN NAGAR PHATAK
5. Alternate contact no. :[protected]
6. e-mail ID :[protected]@GMAIL.COM
7. Services Opted :Landline and Broadband
8. Rate Plan: :WFLCC50FC and WICC300KB

So Kindly take the suitable action regarding above mentioned issue.

I raised a request to migrate my postpaid number to pre paid. I raised this request with "Reliance Communication Centre, Lingampally".
The lady there initially suggested a reduced rental plan. Which I accepted. However, the rental was not reduced and i was charged according to the older rental.
I went again and mentioned my intention to migrate to prepaid. They took the request and I got a call form a guy requesting the reason for migration.

In the discussion, he offered me to increase the number of free minutes by another 100/-. I rejected that offer and requested if that can be done for my other postpaid number. He accepted the request and the call ended.
But to my surprise, they migrated my other number to prepaid. I immediately called back, at first he did not accept the mistake but after some reprimanding, he accepted the mistake, apologized and said it will be done in 2 days.
I gave him 4 days. When I called up the number it is switched off. I called the customer care, they don't have a case history and took a fresh complaint.
I went personally to the reliance communications center and submitted the pre-to-post migration request even though it was not my mistake and though I was not willing to do so initially. The folks had promised to collect the documents next morning and even now the status is as is. they mentioned they want an id proof. when I took the pain to take the ID proof their office, they wanted an address proof.
It has been 15 days to this day and the connection is still not active.

It is like saying... as long as the phone is working, don't touch it. if you do try to change it, damned.
I have escalated the issue to the following mail ids but no use.

[protected]@relianceada.com
Rcomnodalofficer.[protected]@relianceada.com
Rcomappellateauthority.[protected]@relianceada.com
[protected]@relianceada.com

I would suggest everyone not to go for reliance getting tempted by their offers. Atleast not postpaid.

I have had similar experience with their Reliance Broadband+ post paid connection. They had sent me a 13000/- bill which they finally agreed to waive off after 3 months of struggle. I immediately terminated the connection.

Right now I am planned to move all my reliance services to prepaid.

Sir,
I have registerred a Complaint regarding Do not call facility bearing request No. 2570637 (Mobile No- [protected]) to Reliance Gsm Customer care, after my msg i have received a call from Mumbai for their confirmation but still the disturbance remains same daily three- four calls and two-three Sms is being sent By the company. So, Kindly look into this matter and take necessary action as early as possible.

Gurmeet Singh
[protected]

Sir,
I have received approx 20 SMS per day at 7:00 AM to 9:00 AM.
I don't know why you have send such type of sms.I have registered my mobile no ([protected]) on DND.
But its take 45 days to activating.Why you have not any process to stop sending these type of sms immediately.I have really irritating and want to complaints against Reliance in consumer court. I have searching such any process for complaint.

I took data card from reliance 10 days before through virti and i submitted 1, driving license xerox, 2, company id card xerox,3,PAN CARD XEROX 4, Rental agreement xerox, 5, NOC, 6,Address proof in my company letter head, when did i paid online payment that day only activated next day onwards it disconnected really i frustrated after that i understood this is ONLINE CHEATING Please Dont go through like
Arun Verma
Sr. Sales Advisor
Reliance Net Connect(Online Deals)
Vriti Interactive | Vriti Infocom Pvt. Ltd.
B-75, Sector 63, Noida - 201301 India
Ph: +[protected] | Fax:[protected]
E-mail: arun.[protected]@vriti-interactive.com
simply cheating customer
plan details.RELIANCE BROADBAND PLUS USB.xls

i want to know all incoming call details of my reliance number

Hiraben P.Makwana,
B/20,Jaydeep C.H.S. Ltd.,
Marve Rd., Malad(w),
Mumbai 400095.
Date:- 15/06/2010.
To,
Reliance Communication Infrastructure Ltd.,
Navi Mumbai - 400079.


SUBJECT :- NON ACCEPTANCE OF AMOUNT OF REFUND CHEQUE.

Sir,
I Hiraben P. Makwana had subscribed for your Reliance India Phone service Dated:-20/10/2003 having Account no. [protected] and Tel. phone no. [protected] for which I had paid a deposit amount of Rs.1800/-(receipt no.[protected]. My service started on 01/11/2003 in the scheme of Rs.590/- per month which was converted to Rs.290/- per month after 4 years i.e. on 14/01/2007.

However I wanted to discontinue the service for which I wrote an application of discontinuation dated 29/08/2009 having returned the TERMINAL and AERIAL to the above Customer Care Centre. My service was discontinued for which I received a SERVICE TERMINATION LETTER dated 02/03/2010(REQUEST ID:[protected]. I was told by the Customer Care Centre that my DEPOSIT REFUND would be handed over after 3 months. Thereafter I got a refund of Rs.41/- only which is not the refund I am eligible to receive that I paid at the time of subscription, that is Rs.1800/-. I would further like to inform you that I have been told by the Customer Care that the amount of Rs.41/- is the only balance in my credit of deposit amount, the reason being my first bill cycle was of Rs.2055/- which is NOT TRUE as per my scheme of Rs.590/-.

My bill payments have been regular and updated from the very first bill to the time of cancellation. I was also disappointed by the response I got from the Customer Care Centre and feel like cheated by the company in this matter. I would like you to look into the matter and refund my deposit amount of Rs.1800/- immediately.







Hiraben P. Makwana.

Dear sir,

I have purchased abroadband connection number [protected] by paying full one year advance payment(Rs 9750 appr) for the plan of 750.

However i have not yet started using this connection as i have purchased this for my trips outside mumbai.

However after initial two months period in ,third month i was sent the bill for RS 457 for the use over and above the 2 Gb free use.(please note that even during first two months i have not used any bytes.)

I did approached the reliance web at shivaji park dadr and brought this to the notice and lodged the complain.Without any result and my connection was disconnected but the monthly rental is being charged for next two month all this is because i have paid the amount in advance.

In order to prevent wastage of money i have requested for the disconnection of the line but instead of that i am still being harrashed by charging the rent insoite of the line being disconnected and calls are made by unscupolus agents.

Please do the needful by refunding the amount after decducting the monthly rentals for initial two months.
--
Thanks and regards

Shrenik patil

Customer ID :[protected]
In my previous entry, I had mentioned the kind of cheating that was done to me by relaince. Also i mentioned the reasons of disconnecting my account. I had asked for a waiver as I was charged for so many days that I didn't even use the connection.I repeatedly had email conversation & Mr Sanjay & also his senior had called at different times wherein they agreed for the waiver. They also told me that they are giving me waiver & i dont need to pay the bill. I told them that I want to terminate the account as am fed up of the service. They agreed. When the billing section called, I mentioned this to them & asked them, to contact Mr Sanjay & his senior who had called. Thereafter I didn't receive any call from the billing department. They terminated my account & also I submitted the modem given by them. The guy who took the modem told me that you would get your modem deposited amount within few days of when he submits the modem to the company.
As I didn't get any further call regarding the refund, I called the customer care today at around 9:30am. He started arguing. When I asked him to check the details of my account & the installation amount, etc, this person had no details. He was just speaking in the air. And to top it, he started telling me that your amount approx Rs 1400 is showing due. I explained him about the waiver, Mr Sanjay etc. He started further arguing. He was extremely rude, impolite and indecent. In the end I had to disconnect my call.

My due amount is yet showed in their system wherein their committments & what they spoke with me was entirely different.

I have heard from few people that Reliance is a Gunda company & that they have a different "Vasooli people" who they hire to take money from the people. They say something else & do something else. Am really fed up & don't know who to trust!!!!

I recieved a message saying "Your subscription to Music Station has been renewed at Rs. 30 for 30 days. To unsubscribe send Unsub 1945 to 155223"

On sending Unsub 1945 to 155223 it says
"Dear Customer, this pack does not exist. Please send request again with correct keyword"

I have never subscribed to this service in the first place, let alone renew it.
On calling customer care today I have been told that "Our systems are slow today".
This is complete fraud on part of Reliance and is resulting in major waste of time for me.
Soumya

Since 2 yrs problem of signal in my reliance landline phone.There are no signal in my phone. if there are then they are cut off.while making a call it says no service etc. my no is -[protected]. my phone is kept on ground floor then also problem arises. but bill is always on time as rental plan is activated. please help in solving this problem. the phone is of reliance communication.