Reliance Communications Complaints & Reviews

I raised a request to migrate my postpaid number to pre paid. I raised this request with "Reliance Communication Centre, Lingampally".
The lady there initially suggested a reduced rental plan. Which I accepted. However, the rental was not reduced and i was charged according to the older rental.
I went again and mentioned my intention to migrate to prepaid. They took the request and I got a call form a guy requesting the reason for migration.

In the discussion, he offered me to increase the number of free minutes by another 100/-. I rejected that offer and requested if that can be done for my other postpaid number. He accepted the request and the call ended.
But to my surprise, they migrated my other number to prepaid. I immediately called back, at first he did not accept the mistake but after some reprimanding, he accepted the mistake, apologized and said it will be done in 2 days.
I gave him 4 days. When I called up the number it is switched off. I called the customer care, they don't have a case history and took a fresh complaint.
I went personally to the reliance communications center and submitted the pre-to-post migration request even though it was not my mistake and though I was not willing to do so initially. The folks had promised to collect the documents next morning and even now the status is as is. they mentioned they want an id proof. when I took the pain to take the ID proof their office, they wanted an address proof.
It has been 15 days to this day and the connection is still not active.

It is like saying... as long as the phone is working, don't touch it. if you do try to change it, damned.
I have escalated the issue to the following mail ids but no use.

[protected]@relianceada.com
Rcomnodalofficer.[protected]@relianceada.com
Rcomappellateauthority.[protected]@relianceada.com
[protected]@relianceada.com

I would suggest everyone not to go for reliance getting tempted by their offers. Atleast not postpaid.

I have had similar experience with their Reliance Broadband+ post paid connection. They had sent me a 13000/- bill which they finally agreed to waive off after 3 months of struggle. I immediately terminated the connection.

Right now I am planned to move all my reliance services to prepaid.

Sir,
I have registerred a Complaint regarding Do not call facility bearing request No. 2570637 (Mobile No- [protected]) to Reliance Gsm Customer care, after my msg i have received a call from Mumbai for their confirmation but still the disturbance remains same daily three- four calls and two-three Sms is being sent By the company. So, Kindly look into this matter and take necessary action as early as possible.

Gurmeet Singh
[protected]

Sir,
I have received approx 20 SMS per day at 7:00 AM to 9:00 AM.
I don't know why you have send such type of sms.I have registered my mobile no ([protected]) on DND.
But its take 45 days to activating.Why you have not any process to stop sending these type of sms immediately.I have really irritating and want to complaints against Reliance in consumer court. I have searching such any process for complaint.

I took data card from reliance 10 days before through virti and i submitted 1, driving license xerox, 2, company id card xerox,3,PAN CARD XEROX 4, Rental agreement xerox, 5, NOC, 6,Address proof in my company letter head, when did i paid online payment that day only activated next day onwards it disconnected really i frustrated after that i understood this is ONLINE CHEATING Please Dont go through like
Arun Verma
Sr. Sales Advisor
Reliance Net Connect(Online Deals)
Vriti Interactive | Vriti Infocom Pvt. Ltd.
B-75, Sector 63, Noida - 201301 India
Ph: +[protected] | Fax:[protected]
E-mail: arun.[protected]@vriti-interactive.com
simply cheating customer
plan details.RELIANCE BROADBAND PLUS USB.xls

i want to know all incoming call details of my reliance number

Hiraben P.Makwana,
B/20,Jaydeep C.H.S. Ltd.,
Marve Rd., Malad(w),
Mumbai 400095.
Date:- 15/06/2010.
To,
Reliance Communication Infrastructure Ltd.,
Navi Mumbai - 400079.


SUBJECT :- NON ACCEPTANCE OF AMOUNT OF REFUND CHEQUE.

Sir,
I Hiraben P. Makwana had subscribed for your Reliance India Phone service Dated:-20/10/2003 having Account no. [protected] and Tel. phone no. [protected] for which I had paid a deposit amount of Rs.1800/-(receipt no.[protected]. My service started on 01/11/2003 in the scheme of Rs.590/- per month which was converted to Rs.290/- per month after 4 years i.e. on 14/01/2007.

However I wanted to discontinue the service for which I wrote an application of discontinuation dated 29/08/2009 having returned the TERMINAL and AERIAL to the above Customer Care Centre. My service was discontinued for which I received a SERVICE TERMINATION LETTER dated 02/03/2010(REQUEST ID:[protected]. I was told by the Customer Care Centre that my DEPOSIT REFUND would be handed over after 3 months. Thereafter I got a refund of Rs.41/- only which is not the refund I am eligible to receive that I paid at the time of subscription, that is Rs.1800/-. I would further like to inform you that I have been told by the Customer Care that the amount of Rs.41/- is the only balance in my credit of deposit amount, the reason being my first bill cycle was of Rs.2055/- which is NOT TRUE as per my scheme of Rs.590/-.

My bill payments have been regular and updated from the very first bill to the time of cancellation. I was also disappointed by the response I got from the Customer Care Centre and feel like cheated by the company in this matter. I would like you to look into the matter and refund my deposit amount of Rs.1800/- immediately.







Hiraben P. Makwana.

Dear sir,

I have purchased abroadband connection number [protected] by paying full one year advance payment(Rs 9750 appr) for the plan of 750.

However i have not yet started using this connection as i have purchased this for my trips outside mumbai.

However after initial two months period in ,third month i was sent the bill for RS 457 for the use over and above the 2 Gb free use.(please note that even during first two months i have not used any bytes.)

I did approached the reliance web at shivaji park dadr and brought this to the notice and lodged the complain.Without any result and my connection was disconnected but the monthly rental is being charged for next two month all this is because i have paid the amount in advance.

In order to prevent wastage of money i have requested for the disconnection of the line but instead of that i am still being harrashed by charging the rent insoite of the line being disconnected and calls are made by unscupolus agents.

Please do the needful by refunding the amount after decducting the monthly rentals for initial two months.
--
Thanks and regards

Shrenik patil

Customer ID :[protected]
In my previous entry, I had mentioned the kind of cheating that was done to me by relaince. Also i mentioned the reasons of disconnecting my account. I had asked for a waiver as I was charged for so many days that I didn't even use the connection.I repeatedly had email conversation & Mr Sanjay & also his senior had called at different times wherein they agreed for the waiver. They also told me that they are giving me waiver & i dont need to pay the bill. I told them that I want to terminate the account as am fed up of the service. They agreed. When the billing section called, I mentioned this to them & asked them, to contact Mr Sanjay & his senior who had called. Thereafter I didn't receive any call from the billing department. They terminated my account & also I submitted the modem given by them. The guy who took the modem told me that you would get your modem deposited amount within few days of when he submits the modem to the company.
As I didn't get any further call regarding the refund, I called the customer care today at around 9:30am. He started arguing. When I asked him to check the details of my account & the installation amount, etc, this person had no details. He was just speaking in the air. And to top it, he started telling me that your amount approx Rs 1400 is showing due. I explained him about the waiver, Mr Sanjay etc. He started further arguing. He was extremely rude, impolite and indecent. In the end I had to disconnect my call.

My due amount is yet showed in their system wherein their committments & what they spoke with me was entirely different.

I have heard from few people that Reliance is a Gunda company & that they have a different "Vasooli people" who they hire to take money from the people. They say something else & do something else. Am really fed up & don't know who to trust!!!!

I recieved a message saying "Your subscription to Music Station has been renewed at Rs. 30 for 30 days. To unsubscribe send Unsub 1945 to 155223"

On sending Unsub 1945 to 155223 it says
"Dear Customer, this pack does not exist. Please send request again with correct keyword"

I have never subscribed to this service in the first place, let alone renew it.
On calling customer care today I have been told that "Our systems are slow today".
This is complete fraud on part of Reliance and is resulting in major waste of time for me.
Soumya

Since 2 yrs problem of signal in my reliance landline phone.There are no signal in my phone. if there are then they are cut off.while making a call it says no service etc. my no is -[protected]. my phone is kept on ground floor then also problem arises. but bill is always on time as rental plan is activated. please help in solving this problem. the phone is of reliance communication.

this is deepak mishra from new Delhi,my Mb. no. is [protected],[protected] ,my complain is that , i m using broadband in vi jay enclave in new Delhi , in a month i have already giving lots of complain that my internet connection is very slow according to my plan , My broadband connection speed...

Dear Sir/Mam

This is regarding the Unautherized debit from account banace. Suddenly my account balance has cut by about 100rs. On enquiry i have came to know some usless services has activated on my mobile number ([protected])without any request by me. when i ask to custumer service to take my complaint. she refuses the same.

My father is also facing the same problem in UP at relience number([protected]). This issue has been observed only in relience operator.This is totally unacceptable atleast from service like relience.

A litttle bit help from your side is highly oblige.

Regds.
SACHIN GARG
[protected]
[protected]

I have a reliance gsm prepapid .On june 10 i recharged my account with rs 50 using coupon .It did nt get recharged as there was some problem .I called up reliance customer care and complained.The customer care executive instead of recharging my phone recarged some other phone with my coupon causing an annoyance.Furthermore I have been calling reliance customer care to complaint and seek a compensation but no avail.Kindly help

RELIANCE BROADBAND - BANGALORE

WORST SERVICE YOU CAN EVER HAVE.
THEY ARE THE MASCOT OF PUTTING INDIAN SERVICE INDUSTRY TO SHAME!

JUST READ THE MAILS BELOW. APART FROM THIS I HAVE CALLED AND FOLLOWED UP FOR 20+ TIMES WITH NO ACTION FROM THEIR SIDE.
[protected][protected][protected]-------
From: Haresh Chugani [mailto:]
Sent: Tuesday, June 15, 2010 12:46 PM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: RE: Extremely poor service

MR. Nodal Officer –
Don’t you have the basic courtesy / decency to atleast reply / send someone to follow-up on this?

RELIANCE BROADBAND SERVICE IS A SHAME FOR INDIAN SERVICE INDUSTRY!


Best Regards,
Haresh Chugani
From: Haresh Chugani [mailto:]
Sent: Friday, June 11, 2010 9:23 AM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: RE: Extremely poor service

I have still not received any action on mail below…
Are you guys humans or what?

IS ANYONE AT RELIANCE WORKING??? OR IS IT JUST FREE SALARY FOR ALL EMPLOYEES & MANAGERS FOR MAKING PROCESS WITH ZERO CUSTOMER FOCUS??


From: Haresh Chugani [mailto:
Sent: Wednesday, June 02, 2010 10:53 AM
To: 'rcomnodalofficer.[protected]@relianceada.com'
Subject: Extremely poor service
Importance: High

Hi,

I had applied for Reliance wireline broadband connection:
Application number: [protected]
Cheque no: 690392, dated 25 May for Rs. 500 towards installation!

Your sales representative bugged me for 3 days continuously to get the documents & cheque Rs. 500 towards installation.
Once I have provided the documents and cheque there has been no response/no calls/no intimations – 8 days now!
I have not even been provided with a contact number from your representative or from your call centre.

I have called call center and registered complaint several times.
The response is: We will forward the request to sales and they will get back to you in 24 hours – which has never happened so far!!!


Is your team full of incapable people / full of cheaters? Either of it is definitely true – pls confirm which one is true!
Pls also confirm if there will be any action from your side on installation / atleast response ?? Else I will have to visit the consumer court & media to resolve this matter!

Best Regards,
Haresh Chugani

i am a consumer of Reliance communications , and have a internet connection with them, i had requested for reimbursement for the Unnecessarily wrong plan change sr against faulty plan change[protected]
and[protected] and CNM[protected] with reliance.
my Grievance has been registered vide Registration Number DOTEL/E/2010/02599. with pgportal.gov.in/

i had applied to change MY PLAN FROM Night Booster 2X {75kbps} TO Combo 300 {300kbps}
i mailed for the same on 23 may 2010. but my plan changed to older COMBO499{100kbps} ,
Unnecessarily , i again mailed on 25 may 2010 and called customer care for notify the wrong plan change they had done to change it to Combo 300{300kbps} .

sr against faulty plan change[protected] was received , but till now plan has not been changed to Combo 300 {300kbps}. so, i here by want reimbursement for the Unnecessarily wrong plan change. and changed to Combo 300{300kbps} .

plan source :- http://www.rcom.co.in/Rcom/personal/internet/postpaidcombo.html

Respected Sir,
Iam putting across this Complaint from Bangalore against Reliance Communications.My Service UserId is[protected].Iam using
Reliance Broadband with a land line connection.I had the worst of worst experience with Reliance communications.
Firstly the recent issue Iam facing is on the billing. I requested for the Itemized Bill for the Bill No.[protected] and Bill Date[protected]. I used my phone for Official purpose and as the amount was more I need to claim the amount from my Company. For this I need to furnish the Itemized Bill marking the numbers, without which I will not get the amount reimbursed. But the executive stated that I need to activate the service priorly to get the Itemized Bill and I will not get for the Bill Dated[protected]. Please understand that I need to provide that particular bill for reimbursement and there is no use activating the Service in future. All Service Providers in India provide the Itemized Bill as and when the Customer requests for the same. It is right of every Customer to know and get his Itemized bill when requested and denying is against the "Right To Information" of the Customer and is not a better Customer Service. It gives a suprise to me that if I call asking for the status of the Complaint the Executive says that the Complaint is closed. How can the complaint be closed without resolution and my consent?
Also the samething happened to me for the month of bill dated 23-May-2010(Complaint No:[protected],[protected],my phone usage amount was more, I wanted to check the reason so I asked for itemized bill for that month the Customer Care denied saying I'll not get the Itemized statement for previous month I should place the request before the bill gets generated.How will I know that usage is more as apart from me my family memebers will also be using? Now somehow I managed to get the Itemized Bill from one of my friend working in Reliance Communications.Now when I see the bill I have been charged wrongly for one of the Toll Free Number given by my company[protected] that I have used. Please you try this number from any Prepaid/PostPaid Mobile anywhere from India not even 1 Paise is charged no matter however long you use this number. Now when I call the Customer Care they take the complaint and give me a Reference Number for the Complaint saying it'll be resolved in 48 Hours and someone from Reliance will call me for the consent. But after 2 Days when I call the Customer Care executive says the Complaint is closed and the number is chargeable. Without speaking to me and without asking my consent how can they close the complaint. Also if the issue is not resolved as per Reliance we need to contact the Nodal Officer and the contact number is[protected]. I called this number to take up the issue with the so called Nodal Officer, whether you believe or not I have called 100 Times continuously for 3 days noone picks up the call.I have also written a mail to the Nodal Officer but no response at all.Can the TRAI or Consumer forum please take a severe action against Reliance Communications, the Nodal Offficer(for not responding to Customers) and provide justice to Consumers. Please help me so that I get my amount that is charged is refunded.

Copy To : 1) President, Consumer's Forum
Burdwan, W.B.
2) Mobile User's Forum, Burdwan
3) President, Chamber of Commerce
Burdwan, W.B.
4) Blackberry India

To,
Customer Care Executive,
Reliance Communication

SUB : Complaining against DEAD Blackberry Handset.

Sir,
I would like to let you know that I purchased a Blackberry 8230 (RSN/ESN No. – A000000D9FFA7A) on 15 May 2010 from Reliance Web Store, Burdwan, W.B. (Invioce No. : [protected], dt. – 15/05/2010).

Right from the beginning I was facing problem using the handset. It was getting Hanged whenever I get a call in waiting. I informed that several times to the Sales Person of Burdwan Web Store (Mr. Badsha, [protected]),who told me that he will resolve any service problem of that Blackberry handset as there is no Service Centre at Burdwan, at the time of purchase but the problem did not resolved. On 8 June 14, 2010 morning my Blackberry handset became complete DEAD. I gone to Reliance Web Store and meet Mr. Badsha and informed him the handset has become Dead. He asked me to go to Blackberry service at Camac Street Web Store, Kolkata and I will get a “NEW Handset” by hand on the same day. I asked him to give me the telephone no. / contact no. of Blackberry Service Centre, but he failed to do so. I also called the Blackberry customer Care at[protected] on 8 June 2010 evening. The executive also advised me to contact to the Blackberry Service Centre, and failed to give me the contact no. of the service centre.

As per these informations I went to Camac Street Web Store, Kolkata (which 150 km appx. from Burdwan) on 9 May, 2010 and meet Mr. Subhankar ([protected]) over there. He tried to reload the Software but failed, and informed me that the Handset is complete Dead and need to be replaced. This process will take “at least 15 days”. I asked him to give me the Complain number but he told me that it is not possible. I called Mr. Badsha and informed him the fact, but he refused to agree that the replacement process can take that much time. He constantly miss guided me about it right from the beginning. I feel that his only motto was to sell the Handset at any cost to fulfill his target given by the company.

Anybody from any end did not seemed to feel my problem. I use this phone for by business purpose and not for chatting. And it has been stopped working for the last seven days. I am facing a huge loss in my business for this phone. Now, I am in a position from where I am forced think at I have done a Great Blunder by purchasing a Blackberry Handset and spending a lot of money, or rather I should not use Reliance service for business purpose. I also have another 4-5 telephones using Reliance Network, including a Reliance Landline connection, which I use for my business also.

Now, my question is that was it my fault that I believed on Reliance Communication and Blackberry, whom I believed one of the best companies of India rather of the World or What ? Who will compensate the loss of by business for these seven days ? Reliance Communication ? Blackberry ? Mr. Badsha ? or Mr. Subhankar ?

I waited for seven days, as Mr. Tathagata, Manager Reliance Web Store, Burdwan requested me to do so, as he will look after the matter. But I think every thing should have a limit.

Let me inform what should I do ?

Thanks & regards,


Koushik Bhattacharjee
[protected] /[protected], temporary no.)
CEO, BMS Computer System

I filed many complaints with Reliance Customer care regarding the worst network reception for my postpaid mobile number [protected] but there was no outcome of the same.

Please never go for a Reliance mobile as they will firstly loot you by selling chinese phones for a high price and then will serve you with worst network service you may dare to imagine.

Sir, I have purchased three prepaid sim cards of reliance.. bt after 30 days of activation two out of three sim cards [protected] and [protected] are rejected.. i had consult many times to service care of reliance and service area manager Mr. verma mob no [protected] and [protected]..i had paid 200 for two sim cards bt with in two months the sim cards again rejected..and after this i approached to customer care and Mr. Verma..bt they didn't give any response..my two sim cards no [protected] and [protected] are rejected and Reliance Care centre near AC Market ludhiana demanded Rs. 100 Per Sim.. I cannot pay them again and again.. pls take a action against them as sson as possible ......Thanks

I am a resident of Bangalore and hold a reliance CDMA mobile no [protected]. I am being cheated by reliance communications by activating unwanted Service packs on my mobile number without my consent and sometime i don't even know that they have activated some packs and starts deducting money from my account balance.

Few days back they activated some cricket score pack without my notice and deducted 5 rs per match day from my account balance for many days. After few days when i noticed sudden decrease in my account balance,i registered a complaint with the customer care center and they didn't refund whole amount and i got SMS for deactivation of many packs of which i didn't have any idea. I am not sure how many times they might have activated these kind of packs and deducted how much money from my prepaid account balance.

I know a lot of people who are being cheated by reliance communication in this way and it can't just be a technical problem with the system. I want to register a complaint against them for harassing innocent people this way and making money to generate revenue for the company by activating unwanted value added service packs without consent.

I hope you will hear the voice of a common man and take some action against it. I feel highly cheated and harassed.