Reliance Communications Complaints & Reviews

Sir,
here i attention your mind that i am reliance cdma customer since 2002. but last one year i am geting lot of network problem.

I am doing job in masjid bunder narayan dhru street. here reliance cdma network doesnot take renge,

so pls do urgently on above matter.

regards

Rakesh Yadav
[protected]

Myself Vikram .p.jain took a postpaid connection of reliance GSM whose no-[protected] in the month of MAY.I am continuosly asking for bill from last two month but yet not recevied any bill copy . i had alredy register a complaint in callcenter of co. they told me u wil get in next three day but yet didnt received any bill .
Continously company executive are calling for bill payment i told them to GIVE ME THE COPY OF BILL AND TAKE THE MONEY EVEN AFTER THIS THE COMPANY HAD BARRED MY OUTGIONG SERVICE THAT INDICATES COMPANY IS JUST FOOLING THE CUSTOMER AND TRYING TO CHET AND TRAP MONEY AS MUCH AS POSSIBLE OF CLIENTS

NAME-VIKRAM JAIN
ADD-202,NAVKAR APPT,DEVISHA ROAD, PALGHAR(WEST)-401404,MAHARASHTRA.
MOBILE NO-[protected]
COMPANY-RELIANCE COMMUNICATION(GSM CONNECTION)

my number [protected] was deactivated FIVE days ago without any prior information, saying the company has not received my documents. Thinking of the retailers fault I submitted the documents to Reliance World outlet in CMH Road, Bangalore. The number was activated after 24 Hours. The same day, my number was deactivated again for the same reason. If this is the situation how can you anoounce yourself the best service provider. I am going to submit the documents again and if the same thing happens again, I will file a case against the company.

i have a reliance brodband connection since 7 to 8 months but after 2 months of my connection date i was change my place so i was sand a complain to customer care to disconnect my connection but their is no responce till now and i m totaly unstisfied form his services bcos i complaint many times but they can not give any responce. and i also want to say that nobody will try to take reliance brodband services. this is very bad brodband company.

Hi!

This is with refernce to my data card from Reliance , I had put in a request to deacticvate it 1 week back, but evertime they say that the concerned department is not available they'll call u in 24 hrs I don't how long their 24 hrs are.But interestingly now my official usage is running like anything , even now when Iam typing on the same page the usage is running from kbs to Mbs in few seconds.I wrote them an email but no response to that, but they were very prompt in sending me the bill even when I asked to terminate the service.
Hope atleast God will help me.

Pooja
pooja.sakhuja.[protected]@gmail.com

the manager of reliance
date:[protected]
Subj : Complaint about your bad service and Fradulent behaviour.............

This is to draw your kind attention towards my condition that on around 20th to 25th april i received a call from Reliance Customer Care for a new number i accept it but when i received my new sim it is not that nnumber and sim i am applied for reliance GSM sim with a unique number but that was not my choice number then on the next day i call to Reliance Customer Care for dissconnecting my new sim but there i get replied that reach to your nearest reliance web world they can change my reliance CDMA sim to GSM. but there (location-preet vihar or swathya vihar) a lady representative she tell me that we couldn't replace your sim " iss sim ko band rakhna to ye 7 dino ke andar apne aap band ho jaye gi" i do the same but after a month i received a bill of my new sim. Then i contact to Reliance Customer Care for that they says okk we are aceepting and disconnecting your new sim but after that every day i recd a call from your customer representative for payment of that "FRADULENT" bill. Now today a man came to my house and asking for payment of that number i replied the same then he gave me his cell to talk with his supirior i also do the same but on phone she replied that "YE KOI ITNI BADI AMT. NAHI HAI JO AAP PAYMENT NAHI KAR RAHE".......... I think that she belongs to a very rich family........ Just tell me one thing ' Kya paise paed(tree) par ugte hai'.......... agar ha to ap khud payment kar do agar nahi to mujhe sujhaav do.. taki mei iss musibat se chut saku.......

relly i am getting tired of your cust. care and thinking of taking it to the 'CONSMER FORUM'.... hows it sounds... this is my last appeal to u plz take any initiative against your cust. care representative......... and behave us like a customer not an non-payable customer or it will cost you surprisingly...

Your RAGED Customer
Aditya

Dear Sir,

This is regarding global sim card which we had purchased from Ludhiana office (Ludhiana Wehstores Limited) executive Mr. Kuljeet Singh for lifetime validity but now he had disconnected that number without our concern and insisting us to buy a new sim at cost of Rs. 750/-. As we are existing customer so it is unfair to disconnect our number without any reason. Therefore, we request you to continue our old number or replace it with a new one without any cost.

Looking for your positive response.

Kind regards,
(Jaspreet)
Email : [protected]@system74.com
[protected]@aclindia.net
ANAND CONCAST LIMITED
Giaspura Road, Dhandari Kalan
Ludhiana – 141010 (Punjab)
Tel :[protected]/26/27
Fax : [protected], 2301884

Sir,

Note I have not activated any VAS service this has been done automatically from your end and SMS sent to me on 16/6/2010. I using two mobile numbers to prove the same case, you can't fool gullible public. Perhaps I have to use consumer court & apply MRTP acts to save innocent customer's being cheated by company yours. Iam circulating this message to all concerned.

Sreenivas


--- On Wed, 7/7/10, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "gsreeny" <[protected]@yahoo.com>
Date: Wednesday, 7 July, 2010, 1:32 PM


Dear Customer,


This is in response to your e-mail regarding VAS pack issue. As we inform you earlier that that as confirmation received from concerned team the INDCRICKETDAY pack have been activated towards your account from your end. Hence, we are unable to process your request for the waiver.



Kindly note that said pack has been deactivated and no other VAS pack is active against your account.

Further to your e-mail regarding Call details Request against your reliance Mobile number [protected], please note that we do not provide backdated call detailed.



However, you can get Call Details Records (CDR) for only last 3 months and the details of beyond 3 months will not be provided.



Kindly note the following details:



You will be charged for Rs.25/- per CDR request.
CDR history can be taken only for last 3 months.
CDR can be provided for dialed numbers and not for specific number.
CDR of incoming calls will not be provided.
You will receive the hard copy of call history details.
You will receive the hard copy of the Call Details in next 7 days.
Kindly be assured that after we receive the required details, we would do our best to assist you with your concern.



Please forward the following details (CDR history can be taken only for last 3 months) :

Start Date:
End Date:
Complete name and billing address (as per our records):
Date of birth:
Last recharge COS (Class Of Service) value (Denomination for recharge voucher / E- recharge done):
Alternate contact number:
Best time to contact you at the alternate number.
Reason and approximate date you called up *333 last time.
We would require the same to assist you better, since we tried contacting on your number but were unable to reach you.


Regards,



Sonu Ratnakar

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

You may also call on 198 or *333 (Both are Toll free) from your Reliance Phone or[protected]Chargeable from any other phone).

Dial *225 to get your CDMA Prepaid Account Balance Information

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: gsreeny ([protected]@yahoo.com)
Date: Wednesday, July 07, 2010 08:50 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: sreeny g ([protected]@dataone.in)
Subject: RE: Reference your e-mail

sir,

sub:[protected]

This is not acceptable, as I use my mobile only for calls, hence question doesn't arise. You have to refund the amount of Rs.40 for eight day's deduction.

Please send me call statement for entire month of June'2010 pertaining to [protected]. This will reveal the information.

Look Iam not bothered about 40 bucks, Iam more concerned about business ethics of ADAG.

Hence resolve this immly., or Iam taking this further.

Regards,

Sreenivas



--- On Tue, 6/7/10, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your e-mail
To: "gsreeny" <[protected]@yahoo.com>
Date: Tuesday, 6 July, 2010, 11:05 PM


Dear Customer,



This is in response to your e-mail regarding VAS pack issue. Please note that as confirmation received from concerned team the INDCRICKETDAY pack have been activated towards your account from your end. Hence, we are unable to process your request for the waiver.



Kindly note that said pack has been deactivated and no other VAS pack is active against your account.


We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,


Manoj Patre

Customer Care

Reliance Communications.


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.


You may also call on 198 or *333 or[protected]Toll free numbers).


Dial *225 to get your CDMA Prepaid Account Balance Information.


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).


Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: gsreeny ([protected]@yahoo.com)
Date: Tuesday, July 06, 2010 09:32 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: gs ([protected]@yahoo.com)
Subject: Re: Reference to your e-mail regarding service request id[protected]

Sir,

Whom are you fooling??

On 16/6/2010 at 22:13 i got a SMS "thank you for subscribing to cricket info VAS service from 58888, stating that Rs.5/day (my balance was Rs.402 on that day) since I could not de-activate the same using the number given since it didn't work, I orally lodge complaint no.[protected] on 17/6/2010 @ 08:05hrs. They said it will be done within 24 hrs, then again on 19/6/2010 i got SMS RMJ Reliance stating it will be deactivated within hours. But till 23/6/2010 a sum of Rs.40(for 8 day's has been deducted.

Also my mobile-[protected], you have refund Rs.15/ for three day's deduction not just Rs.5/-

Please go through records & explain the anomaly's in system. I expect you to refund the entire amount Rs.40/- for mobile-[protected] without much fuss.

Sreenivas/bangalore




--- On Tue, 6/7/10, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: 'ADAG=[protected]' Reference to your e-mail regarding service request id[protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, 6 July, 2010, 4:15 PM


Dear Customer,



In response to your mail regarding VAS pack (INDCRICKETDAY) issue, please note that the said pack is activated by you. Hence, we are unable to process your request for waiver.


Further, we would like to inform you that the INDCRICKETDAY pack has been deactivated for your Reliance Mobile number [protected].


Regards,


Chandan Kumar

Customer Care

Reliance Communications


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].


Prepaid customers can call on 198 or *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Dial *225 to get your CDMA Prepaid Account Balance Information.


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

Hi,

i would like to complain about the services of RELIANCE Netconnect Broadband +. i received an in correct bill mentioning the incoorect monthly rental, i asked the reliance team and customer care (ila) to send me the correct bill but they didn't listen and continiously send me the incorrect bills for 2 months, when i complained again in the month of june to correct the bill, they asked me to first pay the bill for 2 months and de activated the card from 17th june onwards. they (customer care-Ila) asked me to pay the bill (inccorect amount) first then only they'll correct the bill and only after that they'll activate my card.

i purchased a relieance netconnect broadband + data card (number - [protected] and RSN - RZTCDC[protected] in the month of Feb'10 through "vriti infotech".

sales representative "Shikha Tyagi or vriti infotech" helped me to select monthly rental plan of rs. 1050 per month which includes a discount of rs. 200/- in monthly rental on per month for 12 months, so the net monthly rental proposed was rs.850.00 per month for next 12 months.

But i received a bill of rs. 1050.00 per month for 2-3 months, which i asked (twice) to correct the bills to the various team of Reliance, who contacted me for the payment. i informed them to correct the bills and they gave me false commitments to correct the bill and activate my card.

my data card in not working since 17th of june, i complained to customer care too but they also deceived me and not helped me at all, they also mis-behaved and were very arrogant (name-ILA).

i have already invested rs. 3500.00 for purchasing the card. I am facing a lot of problem as it is not working and the whole purpose of purchasing is defeated.

Reliance people are very reluctant in this matter.

Please help me.

Thanks & Regards,
Paritosh Pandey
# [protected]

Hi,

I am Nizar Charania using Reliance broadband+ (Netconncet) from May'10. First complaint is that wrong plan was activated. Secondly my services was barred in 12 days. they dont even care to call us for what reason our services have been barred. I called up customer care to ask for the same and the reply i got was to go to any reliance centre and solve the issue. So i went to Reliance store (in Viman nagar) to ask for the issue. so from there i came to know that one of my cousin's bill was pending and since the address proof were same, my services was barred. i paid the bill so that i can use broadband.. but even after paying the bill my services has not yet started. its been 20 days my services have been barred. Reliance in Viman nagar do not even care to answer our question properly. Thinking that i should post this same in TOI and blame reliance for the services they provide. they just know how to sell their products and does not have any knowledge of providing customer service.

Please think twice before buying any product of reliance.

Nizar
[protected]

Dear sir,

i am custmer of reliance communications from dict. pali rajasthan.
my a/c no. is [protected] and my basic no. is[protected] .
i am feel very bed since 10 month's from reliance communications.
i am call to custmer care to say that my basic telephone are work very bad
in bettery back up ,signal problem. than call center boy say to me that after 1 week's
your problem are slow my service man. service man come to my home and say to me that bettery are not available so i not do this work's . reliance officer say it is service center work . so sir i m feel very bad with communications.plz do think.
i hope you will do this work in few day's .

I have been harrased by these people for the last 5 months.
In march I had sent the below mail to CC but to no avail and even after repeated reminders noone cared to call to address my complaint.Whenever they called I informed them of my grevience but noone cared to help and now I get a call that Im an advocate on behalf of Rel and have a case against u for nonpayment .This is ridiculous and I bel I should be the one to file a a consumer complaint.


Dear CC,


Would like to bring to your notice my grevience which has repeatedly been coming up now for the last many times.

I had this no issued from your Rel Outlet in Sec 60, Shprix Mall, Noida .In December last year I had opted for safe custody of this no and was ensured by your representatives that your pending dues have been cleared and this no is in safe custody for the next three months .I ensured that the same was written in the bill they handed over to me because I made 2 payments that day and on 1 bill of Rs 300 I made sure that safew custody is written.I can provide the scan copy of the same.I was to be married hence had opted for 3 months safe custody but now the CCE have come up with an explanation that you have not opted for safe custody and are showing me balance amount which has to be paid..I have moved out of town after marraige and am not able to go the the outlet personally but have spoken to your rep today also but they have blanky refused.I beleive and hope u understand that this is harrasment of customers , whether this misleading transaction has been done at your outlet level or personal CCE level I dont know but u are unnecessarily harrasing a female customer for no fault of hers.

Would want stern and immediate action at your end.Otherwise would be constrained to approach higher levels.This is no way to ensure retention of customers!!

Regards
Manbir



Pls be aware

Hi Admin,
I am Ankita Soni using mobile number [protected]. Today I’ve got the message
“Dear Subscriber, you have been successfully subscribed to Love Shayari service at Rs 30 for 30days. “
I have not subscribe for any such job and I unsubscribe it immediately. But my prepaid account has deducted.
I have called to your customer care, but they said it is deducted for renewal and it wont be come back, I haven’t receive any love shayri till now and never subscribed for any such job.
When I had asked to your customer representative “ Give me my subscription date , Give me details, how did I subscribe it? “, They have no answer.
when did I subscribed for any Job, If I did not subscribe then How come it is activated on my Phone?

It is completely a fraud by reliance. They are activating services unnecessary , and deducting money from the user's prepaid account. and although you unsubscribed the Job That money wont come back to your prepaid card.

Kindly help me and other innocent people out who are facing problems o[censored]nnecessary deduction from prepaid card.

Dear Sir,

Mera naam gaurav gupta hai & main reliance communation ka distributer hu " Shakumbari Enterprises, Behat, Saharanpur (U.P.) mera ek mobile no. [protected] hai jo last 2-3 years se maine liya hua hai.... mere cell par maine caller tune activate karvayi thi but mere account se pack activate hone ke baad mei mere cell par caller tune kabhi-2 activate hoti thi... iske liye maine 3rd july ko customer care par complaint note karva to yaha ke executive me baut buri tarah baat ki jisse meri usse phone par bahas ho gayi thi & call disconnect kar diya tha... uske baad 4th july se mere cell par bina meri permission ke continue WESH PACK activate kiye ja rahe hai.... abhi tak main 400/- se jayda ka recharge karva chuka hu but every night ko mere cell par pack activate ho jate hai.. maine iske regarding SENIOR EXECUTIVE Mr. ANKIT se 4th july ki night 11:50pm par baat ki & unko yeh complaint note karvaya tha ... unhone kaha ki aapke cel par 16-18 pack activate hue hai... jabki maine koi b pack activate nhi kiya... us raat ko maine 1-1:30 hours unke baad kiya & unhone iska complaint bhi note kiya & yeh kaha ki aapka amount refund karva diya jayega but aaj night mei mere cell par phir se aur PACK activate kar diye gaye hai jisse mera saara balance debit kar liya hai....is baat ki complaint karne ke liye main aaj dubara S.EXE. Mr. BALBEER se baat ki to woh kahte hai ki aapki complaint note kar li gayi hai & yeh pack maine apna aap hi activate kiye hai jabki maine apne number par kisi bhi tarah ki koi service nahi li.yaha tak ki maine DO NOT DISTURB ki service k liye continue request ki but aaj tak woh bhi activate nahi hui hai...

Sir,

Please aapse ek request hai ki aap is problem ko short out kijiye ...coz mere paas sirf 2 hi option hai 1. aapko main yeh complaint likhu & 2nd is ki main apna number hi band kar du....coz mera paas koi bhi proof nahi hai ki main yeh prove kar saku ki yeh services maine activate nahi karvayi hai... agar aise hi reliance communication ka market mei customer ke saath behavior hoga to majboor hokar hamko apna number hi band karna padega..

aassha karta hu ki aap isko jaroor solve karenge...

Thanks

Gaurav Gupta
[protected]
[protected]

Hi, I bought a Reliance Netconnect modem and a plan for Rs. 550/- for 3GB, valid for 1 month on 30th June. They offer no receipt for this at the Reliance Mobile store in Whitefield, Bangalore (listed on reliance website), and was told the re-charge was done. On checking online, I see that the re-charge was done for only Rs. 330/- for 2GB, valid for 15 days.Customer care says to go to the reliance store. When I go to the store, they say that the case is with customer care to make the changes, and will be done in 24 hours. For the past 4-5 days I have been going back and forth between the Customer care and Reliance retail store. This should be taken up as a case of cheating the customers, and no action taken by the corporate to prevent such frauds. At the end, the customer is the loser, wasting all his time in running between these fraudulent people. This reflects on the integrity values of such a large corporate.

Dear Sir,
I have a Reliance 1x Data Card purchased 4/5 months back . Since last 2 months, I am totally frustrated with your pathetic network in College street are, Kolkata, West Bengal. During last 2 months, I have informed the network related problem to the data card service center several times, but I have not got any fruitful result from the customer support officers. I think, the customer care Dept of Reliance has no suffiient time to listen to the problems of their valuable existing customers. But one thing I would like to tell that no multi national company can exist in India without providing good and worthy service to its customers, because currently several mobile service providers are there like- MTS, Airtel, Vodafone, Uninor, Aircel, Idea, Tata Dokomo etc. The other companies are providing excellent network coverage to our are. Apart from Reliance, I am a customer of Airtel, Aircel & Vodafone and their network is excellent, that's why I am really satisfied with those service providers.

I am sending you the details of my previously lodged complains to the datacard service center of Reliance(THE SO CALLED NO.1 COMPANY). Please check the SAME TECHNICAL WORDS used by your different data card customer support officers and they have done nothing against my complains.

I send the first mail on 28th May,2010:
[protected][protected][protected]

from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 4:11 PM (GMT+05:30). Current time there: 11:14 PM. ✆
to datacard.[protected]@relianceada.com
cc [protected]@relianceada.com,
netconnect.[protected]@relianceada.com,
[protected]@relianceada.com
date Fri, May 28, 2010 at 4:11 PM

subject: Severe network problem in my Prepaid 1X High Speed data card Modem


Dear Sir,
I am totally frustrated with your pathetic network. I am using Prepaid 1X High Speed data card Modem MG880+ ([protected]). I generally do recharge with Rs.404 every month to use your internet. Since last 15 days, I am unable to use my Modem due to no network.

Problem Details:
Network bar gets dropped totally after 1 or 2 seconds of connecting the modem with my computer. Previously, the network was absolutely fine.
Area: COLLEGE STREET, KOLKATA- 700009, WEST BENGAL (NEAR SANTOSH SWEET SHOP) - It is a very popular area of Kolkata.
Type of problem: Indoor coverage problem (My room is just beside the road, not in interior part )
Error message showing: Network disconnected/ Remote computer did not respond...

I have already visited your data card servicing center at 70 BECK BAGAN, KOLKATA. They have checked my Data card properly and showed me that no network problem is there and full network bar was showing in that area. The customer service officer told that "the data card is perfectly okay, no problem is there in the data card." My friend who is having another 1X High Speed data card Modem is also facing the same network problem in the area.

So I am seeking the help of your engineers to fix the INDOOR NETWORK PROBLEM immediately. Otherwise I will not be able to use the 1X High Speed data card Modem in future.

I hope, Reliance can understand my problem and they will solve the issue so that customers like me who are from the area- COLLEGE STREET, KOLKATA-700009 can be happy with your network coverage.

The second mail I sent was:
[protected][protected]

from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 4:37 PM (GMT+05:30). Current time there: 11:16 PM. ✆
to datacard.[protected]@relianceada.com
cc [protected]@relianceada.com,
netconnect.[protected]@relianceada.com,
[protected]@relianceada.com
date Fri, May 28, 2010 at 4:37 PM

subject Re: Severe network problem in my Prepaid 1X High Speed data card Modem


The postal address of the problematic area is: 8, NABIN KUNDU LANE, COLLEGE STREET, KOLKATA- 700009 (NEAR SANTOSH SWEET SHOP). I hope, the engineers of Reliance will visit the problem area of network very soon and the problem will be resolved permanently.

In return of my 1st & 2nd mail, I got the reply:
[protected][protected][protected]------


from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 12:14 AM (GMT+05:30). Current time there: 11:18 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Sat, May 29, 2010 at 12:14 AM
subject RE:'ADAG=[protected]'Reference to your e-mail



Dear Mr. Pal,

This is with reference to your e-mail regarding Network issue of Reliance Data Card number [protected]. Please note that your request has already been logged as Service Request ID[protected]. We are working on the same and will respond to you shortly.

We deeply apologize for the inconvenience caused to you regarding our services.

Yours sincerely,



Prashant Pawar
Reliance Data Card support

Reliance Communications

I sent my 3rd mail:
[protected]--------


from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 9:47 AM (GMT+05:30). Current time there: 11:21 PM. ✆
to "datacard.[protected]@relianceada.com" <datacard.[protected]@relianceada.com>
date Tue, Jun 1, 2010 at 9:47 AM
subject Re: 'ADAG=[protected]'Reference to your e-mail



Dear Mr. Pawar,
My problem is still not resolved. I am gaining pathetic experience about the network and service of Reliance (India's no.1 network ). May I know what is the status of my previously lodged complaint( ID[protected] ? Are your engineers fixing the problem in reality?

Then I got the technical and so called sympathetic reply:
[protected][protected][protected]

from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 1:46 PM (GMT+05:30). Current time there: 11:21 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Tue, Jun 1, 2010 at 1:46 PM
subject RE:'ADAG=[protected]' Reference to your e-mail



Dear Customer,

This is in response to your e-mail regarding Network Coverage Issue of your Reliance Netconnect Data Card number [protected]. Please note that, your compliant has already been escalated to the relevant department for appropriate action to be taken. We are working on the same and will respond to you shortly.

We deeply apologize for the inconvenience caused to you.

Yours sincerely,

Naresh Gaikwad
Reliance Data Card support
Reliance Communications

I got the 4th reply with the same technical
language:
[protected][protected][protected]

from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 6:49 PM (GMT+05:30). Current time there: 11:25 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Tue, Jun 1, 2010 at 6:49 PM
subject RE:'ADAG=[protected]'Reference to your e-mail



Dear Mr. Pal,

This is with reference to your e-mail regarding network issue of your Reliance Data Card number [protected]. Please note that your compliant has already been escalated to the relevant department for appropriate action to be taken. We are working on the same and will respond to you shortly.

We regret the inconvenience caused to you.

Yours sincerely,

Abid Sayyed

Data Card Support
Reliance Communications

Then again I informed Reliance:
[protected][protected]--------

from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 3:06 PM (GMT+05:30). Current time there: 11:26 PM. ✆
to "datacard.[protected]@relianceada.com" <datacard.[protected]@relianceada.com>
date Fri, Jun 11, 2010 at 3:06 PM
subject Re: 'ADAG=[protected]'Reference to your e-mail


Sill my problem has not been resolved. May I know what is the update of the complaint(Reliance Data Card number [protected]).

regards,
Debabrata Pal

Then I got the same kind of reply from Reliance:
[protected][protected][protected]

from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 2:13 PM (GMT+05:30). Current time there: 11:27 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Sat, Jun 12, 2010 at 2:13 PM
subject RE:'ADAG=[protected]'Reference to your e-mail


Dear Mr. Pal,

In response to your e-mail regarding Coverage Related Issue for your Reliance Data Card Number [protected], kindly note that your complaint registered vide Service Request ID[protected] has been forwarded to the technical department for the further investigation and is expected to be resolved soon.

We deeply apologize for the inconvenience caused to you regarding our services.

Yours sincerely,

Deepak Sonawane
Data Card Support
Reliance Communications

I replied to Reliance:
[protected][protected]

from Debabrata Pal <[protected]@gmail.com>
sender-time Sent at 11:55 AM (GMT+05:30). Current time there: 11:29 PM. ✆
to "datacard.[protected]@relianceada.com" <datacard.[protected]@relianceada.com>
date Sun, Jun 13, 2010 at 11:55 AM
subject Re: 'ADAG=[protected]'Reference to your e-mail


Dear,
I am really frustrateed with the SAME REPEATED TECHNICAL WORDS by 5 or
6 persons from Reliance Data Card Center. Please stop sending the FAKE
ASSURANCE MAILS OR THE SYSTEM GENERATED AUTOMATIC MAILS. Since last 20
days you people are sending the same fake assurance mails.

And escalate the network coverage problem to the proper technical
Engineer's desk and solve my problem.

If my problem is not resolved within next 7 days, I will complain to
the Consumer Forum with all the mails conversation.

I must say, RELIANCE internet is the worst internet service provider
that provides pathetic service.


regards,
Debabrata Pal

The last useless reply I got from Reliance is:
[protected][protected][protected]------

from datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com>
sender-time Sent at 8:13 PM (GMT+05:30). Current time there: 11:30 PM. ✆
to Debabrata Pal <[protected]@gmail.com>
date Sun, Jun 13, 2010 at 8:13 PM
subject RE:'ADAG=[protected]'Reference

Dear Mr. Pal,

This is with reference to your e-mail received at Reliance Data Card Support. We have already made a note of your complaint and forwarded the same to our management team for appropriate action to be taken. We are working on the same and will respond to you shortly in this regards.

Yours sincerely,

Abid Sayyed

Data Card Support
Reliance Communications


Result:

Ultimately still now I am facing the sma problem as my problem is not entertained by Reliance at all.

Then again I visited the Data card service center at 70 BECK BAGAN, KOLKATA on 1st June, 2010 and they replaced my ZTE Data card and give a new data card to me on 3rd June, 2010 by confirming the network coverage infront of mine. But as soon as I reached my home, I started facing the same network problem. I am not getting even 1 netowrk bar also. After every 2 seconds my network bars are getting dropped.

As a result, I am not able to use my modem since last 2 months. Now I think, I should throw the data card away as it is useless for me.

My total experience about Reliance is "RELIANCE CHEATS IT'S CONSUMERS AND DON'T KNOW HOW TO ENTERTAIN THE REQUEST OF IT'S CUSTOMERS."

I have started suggesting all my friend and relatives not to take any new connection of Reliance.

I have Reliance Smart sim with number [protected]...

I have a tariff of 1Rs/3min... at 12-April-2010...for an Year...

and I used to this tariff for making STD calls...

at 03-July-2010 I have recharged my account with 75 rs.

but what did I saw.....that company charged me rs. 1/min without any notification....

and I lost my 50 rs. balance.....

Really Its disgusting.....and I will go to Consumer Forum.....

if I dont get my balance back...

Help Meeeee..............

I have Reliance big TV for last 1 year. Today suddenly signal went off. Now its says Poor/intermediate signal. When I called customer care (took 1 hr as it was always busy) they are asking for rs 170 to see if there is any problem. Earlier advance options use to come, whenever such things were happening, I was able to resolve from reomote. But nothing is there accept than change language option.

These guys are switching off connections randomly and than demanding Rs 170 on the name of service charge. Everyday making thousands of rupees.

I hope Anil Ambani have got only this way to fight Mukesh and become richer.

Same dish, same wires, same set top box suddenly stops and now you Rs 170 if you want to view yr same TV. Bull !!!

sir,
i am ex serviceman from airforce.i joined reliance in november 2007.i had been working at lawrence road delhi but suddenly i was told to resign without any notice.i refused to resign so now my salary for the month of june has been stopped without any prior notice.

please do needful .i shall be highly obliged to you.
PAWAN KUMAR SINGH
[protected]
Employ ee code[protected]
RELIANCE COMM.
Lawrence road, Delhi
[protected]@gmail.com

Dear sir,
I am using reliance CDMA mobile services since 2 years. Yet, I faced so many problems with this. Yesterday I recharged for Rs:21/-. But,I don't get any balance in that except 1 paisa.Then, I contacted customer care,I don't get sufficient reason. Actually they are announcing in news papers etc that,if you recharge for Rs:21,51 will get full talk time.The retailor of the product also dont't know the details. After the detailed confirmation with customer care executive I knew that we don't get any balance for that. Sir, they are annoncing new offers but they are not mentionning full details in that.Incase if they mentioned will printing with smallest letter and putting a *(terms & conditions apply).Is it reasonable? how an un educated person will know that.Actually I am an un educated and not able to recharge with huge amount.If You want any details regarding this contact me [protected]@gmail.com