Reliance Communications Complaints & Reviews

Your custmer care people advised to download pc protect software free of cost. I have downloaded it and iam unable to getting installed because of non avilability of keys. kindly forward the key nos

I am your customer from last 5 years . My Cell no [protected] is lifetime postpaid. Since last 6 months you are charging Rs. 110 for free use of 175 pulse for idea to idea use. But now i don't want this charges further. I want only Rs. 49 feature charge as callar ID.
During the last bill payment on 27.04.2009 i told this to your representative at chichwad, but it is still charging Rs.110 extra in this month bill also.
Kindly do the needful

Hi, i am Amit Maheshwari staying in Ulhasnagar Camp - 5, i bought a new Reliance Broadband + connection in April 2009 with Mobile no. [protected] & Reliance Broadband AC No. [protected].
Since from the day i got it connected the maximum download/upload speed that i get is not more than 1.44 KBPS, where as according to company advertisement it states speed upto 3.1 MBPS.
Even after numerous complaints & follow ups they have not resolved my issue & now they ve sent a bill.
According to the Emails i received from Reliance Technical team there's some problem with HSD in my area but the fact is that HSD is not available at all in whole o[censored]lhasnagar & Reliance is actually selling Broadband + Internet which can give faster speed on HSD network only. They already have a Netconnect Internet Product which works on Reliance CDMA 1X Network & is lot cheaper than Reliance Broadband + which requires HSD Network for good speed.
Reliance is still not accepting the fact that they sold me something that doesn't work in my area & they are not eager to help me as well.
Please Help.
Thanks.
Amit Maheshwari

I purchased Reliance Netconnect broadband+ on 26 April from Virti Infocom, Goregaon (E) F-81 Shagun Mall near Oberoi Mall. But till date they have not activated my Device. I have send end number of mails to reliance customer care but they are just replying me with there automated mail like we will get in touch with you in 48 hours. As of now no body has contacted me yet. Everytime Customer care executive are giving promise that some body will take care of my issue and they will get in touch with me very soon but nothing is happening, I have even tried calling Virti infocom but they are not responding positively they are also giving false commitment like today we will do verification and then your device will get activated. But no one has came at my place for address verification even tehy din't called me. if they are not getting the address. Today is 16th may which mean almost 20 days but I am finding very hard to get the address verified and they get my device activated. I have called customer care arroung 30 times from 26th april but they are njot able to help me out only thing they are giving false commitments. Kindly help me to get my device activated.

My netconnect devices MDN no : [protected] and CAF number : [protected]

Respected Sir,
i, wasim sarkar, use reliance line for my broadband.i was having a speed of only 75kbps.later one sales representative called up asking whther i would be interested in upgrading my speed to 300 kbps so i happily agreed to do so.they took an appointment and came over to my place.they made me fill up a form and took Rs.500 cheque and told me my previous line will be disconnected and a new line would be installed with 300kbps speed.and they also took a xerox of the current bill then and told me i don't have to pay this bill it will be waived off.after two days an engineer came and put the new line and the handset but no modem was provided.Few days passed neither the modem came nor the old line was disconnected on top of that got constant call from reliance to pay up my previous bill which i was told is waived off.i called up the cust. care to check the issue they told me that the Rs. 500 was for the new line installation and it has nothing to do with my other line's bill.they also told me that the new line is oly for telephone services and doesn't have a broadband service on it and it doesn't require a new line to be instal in order to upgrade a package, it is done automatically on the same line free of cost.i was shocked that i was misled into taking a new line on the pretext o[censored]pgradation of package.i immediately cancelled the new line and the cheque.they also told me that if i have already paid the installation amount then i would be refunded but that issue didn't occur as cancelled my cheque.but now the problem is that they have sent me a legal notice to pay up the insallation fee on top of that they have sent me a months bill i don't know how on earth they made one when i already cancelled the line.i don't know what to do now.i am stuck in a catch 22 situation.just for a stupid sales person who misled me to get a sale i won't pay up.i want to sue reliance for all the hassle and tension this issue has created.

Dear Sirs,
I had bought a reliance netconnect on being assured by their dealer at Ulsoor, here in Bangalore about the speed and all India connectivity.
This all India connectivity was the main objective of mine when I decided to go in for the product.
I went to a neighbouring state on April 10th, for my vacation and when I tried to go on the net I got this message error 687 remote computer did not respond. This happened every time.Calls to the dealer was not effective since they had no clue to what this message meant. Later we got through to the custome complaint of the company and lodged a complaint -the customer care gave me the complaint acknowledgement number[protected] and said that within 24 hrs it will be rectified., but nothing happened, nothing ever happened despite constant calls and reassurances from them (Reliance) on coming back to Bangalore, and complaining the response was that I was welcome to discontinue but the Rs.3, 500 odd which I paid would not be refunded.
I never expected this callousness, I bought this product in good faith.
Its rather sad that I implicitly trusted in the brand name Reliance.
regards
ranjan

Hi All,

Many o[censored]s have purchased the Netconnect device called CDMA 1X for approximately Rs 3000 where the speed was so slow that most of the buyers have disconnected their line and stopped using it.

Now Reliance has introduced a higher version device CDMA 3X (much better speed) and this needs to be purchased again. What will you do with the old one? Ask Reliance, they may ask you to dispose it in the dust bin, indirectly cheating you with Rs 3000.

It is obvious that no customer will re-purchase a device to be used for the same purpose AGAIN from Reliance AFTER PAYING SUCH A BIG AMOUNT for a CDMA 1X.

The LEAST Reliance could offer their customers is a replacement with a nominal amount to be paid.

More than an offer it looks like a theft.

i havent received gprs setting from 10 days...

SIR,
I AM VIJAY GOKHALE, 692 E SHAHUPURI KOLHAPUR HAVING RELIANCE MOBILE NO [protected]
EVERYDAY MORNING WHEN I GET UP, I SEE THE SMS FOR SUBSCRIPTION OF VARIOUS CALLER TUNES ACTIVETED ON MY MOBILE, WHICH IS NOT SUBSCRIBED BY ME. AND EVERY DAY I AM LOSING 5 TO 15 Rs WITHOUT ANY REASON FROM MY PRE-PAID CARD. AND WHEN I TALK WITH CUSTOMER SERVICE REPRESENTATIVE I HAVE TO HEAR THAT I HAVE ONLY SUBSCRIBED THE CALLER TUNE. IS THIS A MAGIC ? OR ANY MAGICIAN COMES ON MY MOBILE AND SUBSCRIBES THE CALLER TUNES? IF I GO IN CONSUMER FORUM, IMMEDIATELY I WILL COME TO KNOW THE PERSON DISGUISED IN MAGICIAN. I HOPE YOU WILL TAKE CARE OF MY COMPLAINT AND LET ME NOT GO TO CONSUMER FORUM

VIJAY P GOKHALE
[protected]

hi
this is rajendra singh. i m a customer of reliance prepaid. two month before i have purchased a number [protected]. it was runing quite smoth. but from last 20 days they have bared my outgoing service. when i went to reliance world at daryagang. they asked for documents. i have submitted documents two times. still they are not active my service. whenver i went there they just try to make fool. and not activating my service. my acknowledment no of document submitted is [protected]. i m very worry about this pls look forward about this case.

thank you
rajendra singh

Dear Sir,

I have applied for the reliance powe ipo. I have not received the refund order of the same..My account details are as under.

DP ID DP Account
IN303028 52319216

i[censored] want more information please mail me.

regards,

ashokbhai buttani
porbandar

my mobile no. is [protected].there is no network and it show limited service. i purchase this sim before 2-3 months.

DEAR SIR
THIS SIDE IS RAJESH CHAWLA...USING RELIANCE NUM FROM MORE THAN 1YR NOW...NUM:::[protected]...
THIS IS THE COMPLAINT REGARDING THE CALLER TUNE SERVICE WHICH HAS BEEN ACTIVATE...ON MY PHONE WIDOUT MY REQ...REGARDING THE SAME COMPLAINT I CALLED UP RELIANCE CUSTOMER SERVICE...ON *222...ON THS SAME DAY OF ACTIVATION AS I GOT THE MSG FOR THE SAME...& I HAD A WORD WID AGENT "ACHIT"...HE TOLD ME THAT THIS SERVICE HAS BEEN ACTIVATE BY MY REQ...I TOLD HIM I NEVER I APPLIED FOR THE SAME...& BELIVE ME SIR THAT AGENT DON'T KNOW HOW THE TALK THE CUSTOMMER...I REQ TO THAT AGENT TO TRANSFER THE CALL TO THE SUPERVISOR...HE PUT ME ON LONG HOLD ARROUND 15 MIN...
THAN ONE SUPERVISOR HER NAME WAS:::"JULINA NADAR"...HE TALK TO ME ...& BELIEAVE ME HE WAS THE FATHER OF THE AGENT ...SHE WAS VERY VERY RUDE ...SHE WAS TALKIN AS SHE WAS NOT THERE TO TAKE THE CALLS...SHE THE OWNER OF A BIG COMPANY...
AS PER HER I ACTIVATE THIS SERVICE...I TOLD HER NO I M NOT...
BUT SHE WAS NOT READY TO LITSEN ME...THAN I FORWARD THE COMPLAINT ON THE CORPOARATE CARE E-MAIL ID OF RELIANCE THATS::: [protected]@relianceada.com
I REQ THEM TO STOP THIS SERVICE...& TOLD PLZ PLZ DON'T DEDUCT ANY MONEY OTHER WISE I HAVE TO LOOK FORWARD FOR ANY OTHER OPTION...LIKE I HAVE TO FORWARD THIS MAIL TO [protected]@MONEYCONTROL.COM OR I HAVE TO FORWARD THIS CASE TO CONSUMER COTE...

BUT I GOT THE SAME REPLY FROM THEM AS PER THEM
"Dear Customer,

In response to your mail regarding activation Reliance Caller tune without request for Reliance Mobile number [protected], please note that this Caller tunes facility activation has not initiated by Reliance.

Further, if you want to unsubscribe the Caller Tunes following is the procedure for the same:
Type: UNSUBCT or (CTUNSUB)
Send SMS to 51234 (This SMS is Free and you will receive confirmatory SMS after unsubscription)
Unsubscription from this service generally takes place within 24 hours.
Also, please note that there will be no waiver for the subscription and tune download charges.

In continuation to your mail regarding complaint against Customer Care Executive, please note that we have forwarded your request to the concern department and necessary action would be taken.

Yours sincerely,

Archana Dhawale
Corporate Care
Reliance Communications"
NOW I REQ U TO TAKE THE ACTION AGAINST THE SAME ...SO THAT THEY NOT DEAR TO DO THIS AGAIN WID ANY CUSTMMOR...PLZ PLZ REPLY...NOW U R THE MY LAST HOPE...

DEAR SIR.

MY NAME IS LAXMI RAM NAGAR AND I AM A ARETRIED BANK OFFICER, WE DONT OFFER ANY NEWS OR ANY TYPE OF SMS ON MY RELINCE WALKY PREPAID BECAUSE ALL THE TIME I HAVE SOME BALANCE IN MY WALKY ABD ALL THE TIME THE(RELINCE) DEDUCT THE BALNACE ALTHOUGH I NEVER ASK TO HIM FOR ANY TYPR O[censored]PDETE ON MY WALKY.
IT MY HUMBLE REQUESTED TO YOU I AM A RETAIRED MAN HOW CAN I AVAIL THIS TYPE OF SERVICES SO PLEASE ON MY WALKY PLEASE GIVE ME DO NOT DISTURB FACILTY WE WILL BE VERY THANKFULLTO YOU.

WAITING FO YOUR FRUITFULL RESPONCE.
REGARDS, NAGAR.

I have gone through the various advertisement of Reliance NetConnect Brodband +. I received the brochure issue by the company. Two Unlimited Usage plans are there. But that unlimited usage has limit of 10GB, then why its called "Unlimited Plan". This is the pure case of misguide. Is there any authority to stop this all.

I had made one top up via internet through ICICI account of 200rs on 9th may 2009, 200 rs was debited from my account, but no top up was added. when i called the Reliance Telecom (cheater's company) customer care, i came to know that they had extended my validity by 180 days plus 2 paise talk time with the 200 rs instead of top up.Best thing is that my connection is already life time free.NOW i want to ask the Reliance Telcom officers, that, how they can extend the validity period on the connection which is already life time free ???? Its the clear case of cheating the public, which they are doing for many years.
When i asked the floor supervisor, the process of disconnecting the prepaid connection, I was surprised to get such viered answer.I was been told to stop refilling the top up, & dont use the service . Karlo Duniya Muthin Main.GOD knws what next they will be doing. Guys STOP using Reliance product.."Precaution is Better then Cure " Can any one help me in escalting to Ambani's

13/05/2009 12:05 AM

I had applied for reliance broadband connection in Jan'09 by paying three months advance rental. After March'09 i was called up and asked to pay bill for next 3 months although i was informed that i would be receiving only monthly bills after March following which i asked for termination of Internet connection. The people who had provided the connection kept telling me that they have sent the monthly bill to my address which i never received. Finally i asked them to terminate the connection to which they asked me to call mumbai office call center, which i did on 9th April. However i am still receiving a bill of Rs 3448.98 which is surprising to me considering the connection has been already terminated a month back. I have been asking the call center people to send me the exact bill for the month of March, instead of the bill for the next three months which is not applicable at all since the connection has been terminated. But they initially told me that i have to pay the bill amount and rest of the charges will be refunded. Another call center executive told me that since my billing plan is a quarterly plan i will receive the correct bill upto the date of termination after June and i can ignore the current bill. Today (May 12) i have received a legal notice from L.V Vijay Shankar & Associates again asking me to pay Rs 3448.98. On calling the customer care i have been asked to ignore even this notice and they are again telling me that i will receive a proper bill. I asked them for a email confirmation regarding the same since earlier also i have been asked to ignore bills and still i am receiving these notices to which they are saying that their system does not allow them to provide any e-mail confirmation.
All in all their billing process and customer handling seems to be highly flawed.

Dear Sir, Mobile No. [protected]

R Com is a very common name in deduction of charges without the consent of mobile subscriber .
I am a prepaid mobile customer of Reliance Communication Ltd. They have charged thricely in past for activating a service in mobile without my consent. Recently they have charged Rs.49/- for activating cricket score sms service on dt 09/05/2009. On enquiring from Customer Care on dt.10/05/2009 they have told that the amount charged will be refunded in 48 hours. The wrongly deducted amount has not been reversed so far.
I request your good selves to kindly take up the matter and try to resolve the issue at earliest.
Thanking yfou
Yours truely
Avinash Jain

ARUN SHIVAJIRAV KODULKAR
A/P MALKAPUR TAL-KARAD
DIST SATARA PIN 415110
( NEAR YASHWANTRAV
MOHITE PATSANSTHA )
DATE 11.05.2009
TO,
C.E.O.
RELIANCE INDIA MOBILE LTD.

SUB:- COMPLAINT ABOUT DEDUCTION OF BALANCE

DEARSIR,
I AM RELIANCE CDMA MOBILE CUSTOMER & MY MOBILE NO.IS [protected].
IN APRIL 2009 THE IPL CRICKET MESSAGE SERVICE PACK ACTIVATED FROM YOUR COMPANY NOT BY ME. I REQUESTED YOUR CUSTOMER CARE ON *333 AS DETAILED BELOW

ON 30TH APRIL 2009
I REGISTERED MY COMPLAINT WITH NO.9620635 ON 30 APRIL 2009.YOUR REPRESENTATIVE TOLD ME
THAT IPL CRICKET SERVICE DEACTIVATED AND ALSO DO NOT DESTURB SEVICE ACTIVATED BY HIM.BUT AFTER GIVING COMPLAINT AND DEACTIVATION BY YOUR REPRESENTATIVE, YOUR COMPANY DEDUCTED MY BALANCE .

ON 02ND MAY 2009
MR KHONA WAS ON CALL AND TOLD THAT DEDUCTION WILL STOPED ON NEXT DAY. BUT YOUR COMPANY NOT DONE AS PER REQUEST.

ON 09TH MAY 2009
MR BHUVAD WAS ON CALL .HE SAID HE CAN’T TAKE MY REQUEST .I ASKED HIM TO TRANSFER CALL TO HIS SENIOR OFFICER BUT HE SAID THAT SENIOR ARE NOT AVAILABLE NOW AND THEY JOIN THEIR DUTY AFTER 11 AM . THIS ANSWER IS GIVEN ME ON 10.45 AM.

ON 11TH MAY 2009
Ms DIPALI WAS ON CALL .SHE REGISTERD COMPLAINT .I REQUESTED HER TO TRANSFER CALL TO SENIOR THEN THE CALL WAS DISCONNECTED BY HER WITHOUT TRANSFERIING TO ANY SENIOR OFFICER.





….CONTD ON PAGE 2



DETAILS OF COMPLAINTS AS BELOW :-

SR. NO.
DATE CALL
TIME
DURATION NAME OF COMPANY REPRESANTATIVE ON CALL COMPALINT NO
DEDUCTION
AMOUNT
RS. RESULT
1 30 APR 2009 09.16 AM 20 MINUTES NOT KNOWN 9620635 10 IGNORED BY COMPANY
2 02 MAY 2009 09.55 PM 8
MINUTES BHAVESH KHONA NO. NOT GIVEN 30 IGNORED BY COMPANY
3 09 MAY 2009 10.44 AM 7
MINUTES VIKAS BHUVAD COMPLAINT NOT TAKEN 10
IGNORED BY COMPANY
4 11 MAY 2009 12.20 PM 13 MINUTES DIPALI 97207368 15 ?
TOTAL 48 MINUTES 4 65 ?
ANOTHER THING IS DONE BY YOUR COMPANY IS
ON 3RD MAY 2009 AT 01.55 PM THE MESSAGE FROM CO.WAS SEND TO ME THAT YOUR REQUESTED PACK IS DEACTIVATED BUT AFTER DEACTIVATION THE DEDUCTION IS DONE TILL DATE.
COMPANY HAS NO ANY RIGHT TO DISTURB CUSTOMER IN THIS WAY . YOU ARE WASTING TIME AND MONEY OF YOUR CUSTOMERS BY DOING ILLEGAL DEDUCTIONS AND MAKING PROFITS.. BECAUSE OF YOUR COMPANY IS IGNORING MY COPMPLAINT AND ALSO DEDUCTING MY BALANCE WITHOUT TAKING MY PERMMISSION I AM WARING YOU WITH THIS LETTER TO TAKING LEGAL ACTION AGAINST YOUR COMPANY IF YOU ARE NOT TAKING ANY STEPS ON THIS LETTER .
BECAUSE OF COMPANY’S POOR SERVICE EXPENSES OCCURRED TO ME
TALKTIME RS.65
TYPING PRINTING LETTER RS.45
INTERNET USAGE RS.20
TIME LOSS TOTAL TWO DAYS
MENTAL HARRASHMENT CAN YOU VALUE
HAVE YOU ANY RIGHT TO GIVE THIS SERVICE ALSO WITH MOBILE NETWORK ?
I AM DEMANDING YOU THE ABOVESAID EXPENSES ALSO .
AS PER DETAILS GIVEN ABOVE I AM FORWARDING THIS COMPLAINT OF YOUR POOR SERVICE TO
1. TELEPHONE REGULATION AUTHORITY OF INDIA (TRAI)
2. INDIAN CUSTOMER COMPLAINTS FORUM

THANKING YOU


(ARUN SHIVAJI KODULKAR)

sir i purchase mobile no. [protected] for net connect for 2 months free scheme but my plan changed before expire of 2 months and demand for rs.906 and my phone closed as non payment after request and check the matter co says paid such amount in this period one more bill receive for rs. 1621 after that letter received from advocate balance payment rs. 1620.77 paid immediately or connect with no [protected] and [protected] mr vinay tripathi or mr rishi tuli talk with mr vinay and recived adjustment paid rs. 821/- and request for close this connection but till date my connection not closed properly and demand rs.227/- again please close my phone and returned my early payment rs.821/- that is wrong demand by company without using connection after free period ..