Reliance Communications Complaints & Reviews

Address: Gondia, Maharashtra, 441601

I wanted to get a new sim with my existing number which was some how not working and broken.So i asked for a new sim they said blank sim are not available with them so called sim from nagpur which cost me around 250/- now i have given them sim to atleast renew my number so asked me to pay 50 rupees service charge which i paid and demanded for the bill they didn't gave me.But still till today the sim is not activated its been 5 days not.The employees in the reliance communication office at gondia are not at all supportive they are not even talking toh customer properly.On what basics they are giving dealership i dont know.Pathetic service. Wont recommend any one to opt for the service.

Feb 15, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Piyush,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

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Address: 400709

Website: www.rcom.co.in

Recently i have gone through mnp from MTS to reliance gsm, as i saw that reliance is givingawesome offers, i checked it at *129#, thts why i switched to reliance gsm, but after mnp when i press *129#, it is showing THIS SERVICE IS ONLY FOR PREPAID GSM USERS, as i am already a gsm prepaid user, so it is irrelevent, also i checked a other gsm no, same error is showing their, so basically this problem is coming in all the gsm no, so plz fix it soon so that we can take benefit of reliance offers, aarav- [protected]

+1 photos

Feb 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jan 09, 2017

kumudranjan4050's response WHATEVER IS YOUR CONCERN REVERT ME ON MY NO[protected]

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Aarav,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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K

kumudranjan4050

from Ranchi, Jharkhand

Jan 9, 2017

I have a no [protected], which had two months previous complain history regarding the refund of the moneyrs 360, but till date i didnt get the money back, my contact no is [protected], revert me whatever is your concern are y going to refund back the money or not, so that i put this matter in the cosumer court

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V

vinodashok754

Jan 9, 2017

I recharged rs150 in [protected] in afternoon of 7-1-2017, I used only 1 rs .after that I had balance of 149.280

But in this number many service activated automatic and cut my balance. I complaints but some money back and some do not come . 198 is not process call. I disturbed because it activated 4 time automatic.

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M

[email protected]

from Mysore, Karnataka

Jan 9, 2017

Mobile balance of 300 has been used up by website named APDAYstrmgMlysubs in reliance mobile without giving information about the website please get back the mobile balance as early as possible in our mobile which has been taken up by the website named above

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P

POONAM BHATI

Jan 9, 2017

I am a reliance customer and I have recharged Rs 152 for unlimited now. I could not able to talk and always busy and I have contacted customer care and talk to Pooja Patel Senior executive but she is not able to solve my problem an said I could not do anything about it kindly resolve my problem.

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Address: Patna, Bihar, 800004

Website: reliance jio communication

Sir, i am regular user of reliance jio communication service. I bought my jio sim 2 month before and it was working fine. But from tomorrow morning its data is not working although calling is going on. Whenever i try to use internet it says recharge your number and data is not working. My jio number on which problem is [protected] . Sir whenever i call the customer care no. Either its come to be busy or whenever it connects once after 20, 25 trying its gets disconnected just within one second . My problem is not getting solved sir i am not able to use jio net and feeling cheated . Please sir kindly resolve the issue as soon as possible. Thanking you!

Reliance Communications customer support has been notified about the posted complaint.

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kapilsinghtomer

from Dehra Dun, Uttarakhand

Jan 9, 2017

Dear team
My mo no. [protected] i have recharge 21 december 152/- unlimited call offer.but other network not use any call kindly resolve my problem.

Regard
Kapil singh
[protected]

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Address: Meerut, Uttar Pradesh, 250001

This is to inform you that from last two month caller tone charges had been deducted from my cousin prepaid reliance number despite of many times sended message for stoping the caller tone. They are charging for reliance tone, many times he talked to customer care but no satisfactory answer given to him. Please resolve this problem as soon as possible. Mob. No. Of my cousin is [protected].

Feb 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Nikhil,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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A

akashsp

from Patiala, Punjab

Jan 9, 2017

From.last 2 months, no network at.all ..pls check the issue ., or solve it as early as possible .because all people here are suffering for the network ...alot of people are using reliance here .but now due to network problm, their number are decreasing .pls solve it .

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V

[email protected]

Jan 9, 2017

Complain service no[protected] is not resolved on till date...and not connected any customer carw ececutive via 198 and other no.pla resolve it or contact me on mb no [protected].

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Address: Bokaro, Jharkhand, 828403

Dear sir ma reliance communications ma costmarcar ma phone laga ka jab aap na problems batata hu to wo log srif hold ma rakh ka customer sa paisa katta h or wo log problems solv nahi karta h. Ma aj 4 din sa unlogo ko complain kar raha hu ki mara ISD call nahi lag raha h wo log kuch response nahi da raha h sirf bol raha h ki app ka complain la liya gaya h sir 24 hours m solv ho jay ga.lakin kuch nahi ho raha h .sir aap sa ya reqwest h ki ya logo ka upar action lijiya ya log na jana kitna logo ko boka bana ka paisa thag lata h.

Feb 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Sanjay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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S

saurav kumar rajpoot

from Bengaluru, Karnataka

Jan 9, 2017

Sir 25/12/2016 se main apne prepaid number [protected] se kisi bhi number par call connect kar pane me bahut hi asmarth hun or agar costumer care ko call lagao to bo bhi connect nhi ho pa rhi h

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Address: 600004

My subscriber no[protected] relationship no[protected]. I paid my december bill amount of rs 805/-using my standard chartered bank credit card no [protected] (Visa). I received the otp, entered it and got sms confirmation from the bank that the amount has been debited to my credit card. But, due to some technical problem in your web site, i did not get the payment receipt particulars on the screen. I request you to confirm that the payment has been received by you. I have also not received your e mail confirmation so far.
Thanking you and with best regards.
Sincerely,
N. R. Sampath.

Feb 12, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Mr. Sampath,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Address: 380013

3 months ago i had my data card stop to the complaint. My complaint id:[protected]

But then my connection have started to date[protected] again.

I'm attach my 3 month bill... October 2016, november 2016 and december2016 bill not generate. And send me bill january2017... How this possible? I can't understand reliance communication company.
Totally fraud...

I'm not pay any bill...
Please action for my side

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May 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jan 09, 2017

Updated by chirag505p my data card no. [protected]

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Chirag,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Jan 11, 2017

Updated by chirag505p my alternate number [protected]

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Address: Pune, Maharashtra, 411021

First time, I got a call that you will be upgraded to 4g and your existing plan (jalsa599) will be upgraded with free 1gb 4g data every month and unlimited 2g data after that but it never happened.

Second time, when I opted to port out, I got a call that we have another plan for you ie. jalsaunltd_499, in which you will get 3gb 4g data every month and unlimited calls anywhere but now they have given 2gb data only .

What is this ??

Is reliance, Such a big fat company cheating there consumers ??

Not expected this ...

Reliance Communications customer support has been notified about the posted complaint.

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R

[email protected]

from Delhi, Delhi

Feb 28, 2017

vary bad experience with reliance. they charge me for 132 rs extra in bill cycle . i plan for PORT. i got a call from there customer care and they activated 499 Jalsa without any confirmation.

is reliace working standard is this... they start cheating customer ...if situation is critical for u guys then shutdown this .

Dont try to behave like vijay malya

i am not ready to continues with Reliance

[protected]

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Address: 174307

I have Rupees 124 balance in my mobile no. [protected] on 06 jan 2017.

I want check my mobile balance on 07 jan 2017 but I have not received any details about balance.

Now I have checked my mobile balance then found Rupees 34.0

I am trying to call in customer care but call not connecting till time. So I am writing here.

So please refund Rupees 90 in my mobile no. [protected].

If my mobile go out of coverage area then call me in [protected]

Feb 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Customer,

Please give us some time, we'll get this checked at our end and revert back to you with an update on this.

Regards,
Reliance Communications

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Address: Ahmedabad, Gujarat, 380015

To, PRESIDENT and CEO,
Reliance Communications,
Anil Dhirubhai Ambani Group

PLease Have a look at my Details
Name : Alpesh Dalvadi
CAF No : [protected]
Application Date : 19-Nov-2016
Paid Amount : 1840 Cash

Here i am forwarding my problem that i am facing from your reliance staff since last 50 Days.

I have applied for new broadband connection on 19th-Nov-2016 (50 days Ago).Your new service installtion time line is 7-15 days but it was 50 days gone but i didn't get connection yet.As it was not feasible time line to install a single connection.you are too much late for the installation.If you don't have enough resources then why you are taking our new connection.

My bad expirience with your staff members:

I have talked with your head( Jaymeshbhai Head of department, Prahladnagar branch, Ahmedabad ) many times but he is allways give me 2 or 3 days for installation but it was 50 days gone but he didn't it.he is not following his responsibility.

I have called customer care many times but i was getting same answers from them. no one is coming for installation and not telling me about the issue.it was my worst ever customer serv‪ice experience with reliance communication.

It was 50 days gone and i didn't get any call from high authority about my installtion.no one calling me for why my connection was not install or else. no one is asking me for feedback from your side. you are calling dailly if the customer didn't pay bills then why you are not calling customer for the installtion. i think you didn't need more connection any more.

You have a Term if customer cancell the connection it was take 45-60 days to refund the ammount.

Now it was my conclussion if you are taking 50 days for installation and still it was not done then what will i expect service after installtion of i get any of issue.may it takes years to resolve.

Regards,
Alpesh Dalvadi
Date : 07-Jan-2017

Feb 15, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2017

Reliance Communications Customer Care's response Dear Alpesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Address: Faridabad, Haryana, 121001

Website: Reliance Communication

I have 4 mobile corporate connections since Feb 2016. Suddenly, on 5th Jan 2017, without any intimation to me, my mobile no. -[protected] was deactivated. Immediately, I contacted customer care & I was advised to submit address, Id proof & 1 PP size photo. Although, I had already submitted all these docs to Mr. Harish in your Reliance store (Shubham Tower, shop no.7, GF, NIT Faridabad) while taking connections in Feb 2016, I called Harish (on his mobile no.- [protected], to confirm the same & he confirmed that he had submitted all these docs. I requested him to help me as my business is getting adversely affected due to this. Instead of reverting back to me & resolving the issue, he stopped taking my call. I tried a lot but all in vain.
Then, I went to my local Reliance store (Shubham Tower, shop no.7, GF, NIT Faridabad) & met Ms Megha. But, i was shocked to see her unprofessional & careless approach towards resolving the issue. She was so busy with herself that I had to wait almost half an hour to talk to her. She couldn't give me a satisfactory reply and was trying to get rid of me without giving any solution. Finally, she asked me to fill up the form again and submit the docs. Today, again I went to submit the docs which she accepted very reluctantly and straightway refused to give me any receipt despite my insistence as i wanted to keep a proof of the docs submitted by me to avoid recurrence of this situation in future. All these has a caused me a lot of trauma & mental harassment & I am planning multiple actions if my complaint is not resolved shortly. If my no. is not reactivated by Monday (9th Jan), i will be forced to consider portability to others service provider as well as approach consumer court for compensation of my losses. My alternative no. is- [protected]. Pl. revert ASAP.

Viney Kakkar
Infinite Careers Foundation, Jetking Centre
Near Neelam-Ajronda Metro Station,
main Mathura Road, Faridabad

Feb 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Viney,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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Address: Jaipur, Rajasthan, 91

Website: [email protected]

I use jio from 1 month ..it's good but last two days when I use data little my data finished ..today I gate up 6 .35 o'clock ..and 6.50 my data is complete ..! ? I am shocked ..I call in custmar care ..executive say you used all ur data ...I say I want to know in wich app I will lost then she say we don't know ???.any body tell me wich net eat 1020mb in 22 minuts ..without any downloading

Reliance Communications customer support has been notified about the posted complaint.

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Reliance *129# ke Anusar 152 ka recharge karane par unlimeted all network ka offar hone par maine 152 ka recharge karaya magar relience ke alawa kisi bhi network par call nhi lag rha hai isliye mri shikayat hai ki top up ke anusar meri calling sahi karai jaye nhi mera paisa wapas karwaya jaye Please Do It This

Maine Sixth Month offar wala sim liya tha
Mobile No. [protected]
Please Resolve My Problam...???????????????????/

+1 photos

May 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Mr. Sharma,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Jan 16, 2017

Updated by sharma123456789 Reliance *129# ke Anusar 152 ka recharge karane par unlimeted all network ka offar hone par maine 152 ka recharge karaya magar relience ke alawa kisi bhi network par call nhi lag rha hai isliye mri shikayat hai ki top up ke anusar meri calling sahi karai jaye nhi mera paisa wapas karwaya jaye Please Do It This

Maine Sixth Month offar wala sim liya tha
Mobile No. [protected]
Please Resolve My Problam...?
Please Resolve My Problam...?
Please Resolve My Problam...?
Please Resolve My Problam...?
Please Resolve My Problam...?
Please Resolve My Problam...?
Please Resolve My Problam...?

Jan 16, 2017

Updated by sharma123456789 MAI YE DUSRI BAAR SHKAYAT KAR RHA HU MERI SHIKAYAT DUR NHI KI JA RHI MERE RECHARGE KE PAISE BEKAR CHALE GYE
AB ISKE LIYE MAI KYA KARU AGAR AAPKO UNLIMITED CALLING NHI DENI HAI TO AAPKO AISA OFFAR DENA HI NHI CHAHYE SO MERI PROBLAM SMADHAN JALD SE JALD KARWAYA JAYE

mO nO- [protected]

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Address: 560036

My connection of broadband Reliance had terminated and closed on[protected]. I cleared all the bill payments prior to my usage. But still I am getting calls saying I have an outstanding bill amount of 1111rs, 200rs so on. Recently they are saying I have an outstanding bill amount of 95rs. How many times I have to pay the bill for the Terminated connection. This is too much and not fair. Please help.

Feb 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jan 07, 2017

Updated by sainathb56 Subscriber ID[protected]

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Sainath,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Sainath,

Our customer service team has informed us that your concerns have been addressed. Do let us know if there is anything else we can help you.

Regards,
Reliance Communications

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Address: 486446

Website: www.rcom.co.in

Respected Sir,
Please see attached picture,
I have Rupees 148 balance in my mobile no. [protected] on 30 Dec 2016.

I want check my mobile balance on 31 Dec 2016 and 1 Jan 2017 but I have not received any details about balance.

Now I have checked my mobile balance then found Rupees 0.076.

I am trying to call in customer care but call not connecting from 30 Dec 16 to till time. So I am writing here.

I have not make any call or SMS more then Rupees 20.

So please refund Rupees 128 in my mobile no. [protected].

If my mobile go out of coverage area then call me in [protected].

+2 photos

Feb 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Sandeep,

Please give us some time, we'll get this checked at our end and revert back to you with an update on this.

Regards,
Reliance Communications

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S

sharma123456789

from Rajkot, Gujarat

Jan 6, 2017

Sir maine 152 ka recharge karaya jisme all india any network calling ka option tha jabaki us number se koi bhi call nhi lagata other network par...

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Address: Kota, Rajasthan, 324001

I had purchased a reliance sim (Number- [protected]) from local shop at kota, Rajasthan on 18th Dec.2016 with a plan that one month "unlimited free local and STD voice call" on any network without any condition.I have a brocher of this also. On wednesday,
28th Dec.2016 my all services got suspended. when i contact to reliance custome center they said your sim will not activate again. its a totally illegal to suspend my services without giving me any oppurtunity of being heard. So i just want to refund my amount or activate my sim again with a plan.
Request you to do needful as earliest as possible.
I can be contacted on other number- [protected].

+1 photos

Feb 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Rohit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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Address: 560100

Website: www.rcom.co.in

Hi,
I am sending this email again and again to close the connection, i have requested it for Nov 7 2016, but still you have not closed the connection.
I had to do an additional payment for one month without any reason, I request you to please close this connection now without any further delay.
I hope you will act professionally and will not cheat people since Reliance is such a big company.

I have recorded all the telephonic calls and video recordings in the Reliance Store for future reference. So please request you to close this connection as i am traveling abroad next month and will not be available in India from next month onwards, knowing that i have paid all my bills, moreover i am not even using this Reliance connection.

Best Wishes,
Jubin Thomas
Rel Data Card No: [protected]

Feb 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Jubin,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Address: Mumbai City, Maharashtra, 400075

Website: Reliance communication customer service

I have visited at Reliance store Ghatkopar East, Patel chowk branch.
I want to convert my postpaid SIM to prepaid but they guys are applying unnecessary charges for the same.
I have visited here before 6 months also but dat time I also suffered wide d same issue.
Customer care person told me about different charges and the guys who are here, are telling me different charges.
I m using Reliance from last 8 years but now, I don't want to continue.

I want to convert my no. [protected] from postpaid to prepaid.

Customer care person told me that this issue will be resolve in 24 hours and here mr. Aakash telling me that it will take 5 days.
What is d hell.

I am totally dissatisfied from it services.

I[censored] care about ur customer then help me to resolve it ASAP and please return my unnecessary charges 400 which I have been paid here.

Regards,
Divya Boliya
[protected]

Feb 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jan 06, 2017

Updated by Divya Boliya I have paid 400 in the account [protected]

And now, mr. Aakash is telling me that it is a wrong account no. U have to pay this amount in[protected]

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Divya,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Address: 462003

Website: www.rcom.co.in/Rcom/business/HTML/index.html

I need to port my number because every month i m made to pay extra amount without nay extra service being used by me. i already registered complaint earlier and i was asured that this wont happen again but this happenened twice since then. plus the network is extremely bad so i haven't being using this no. alot inspite of that extra amount is added

Feb 17, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Sonam,

Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority.

Regards,
Reliance Communications

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Address: 560043

Website: www.rcom.co.in

I have been using a Reliance WLL Landline that was deactivated after CDMA services were shut down. Not knowing this, I have been paying my rental as advance and this amount has also been crediting into my account for a few months. As I noted that this service was no more unusable in September, I submitted a termination request on 17/9/2016 at Reliance Store in Kamanahalli, Bangalore. I was told that I had over Rs1, 000 accumulated from the rentals paid in excess month on month in addition to the refundable security deposit of Rs2, 000. I was told by the store that my number would be terminated in 60 days, which by itself is extremely long duration for settlement in today's world. Yet I patiently waited for the first 60 days before calling the customer care to check on status on 17 November 2016. I was surprised that the customer care no longer was accessible to me as they did not have my customer information and hence they kept deflecting all my calls asking me to visit the Store where I submitted the termination request. When I visited the store, they said that while the request was submitted on 17 September, this was logged into their system only in October and asked me to wait for another 60 days before getting back in December. I have since then made repeated calls to the customer care to check the status and they are no longer able to help as my number shows as terminated and they keep asking me to visit the store again. At the store too, they are never cooperative and able to help nowadays and have given me a[protected] number to call and escalate. I have since then called this number multiples of times and they keep telling sorry and will escalate and I should receive a call in a few days. This goes on quite aimlessly for all these months.
If am a defaulter in payment, will Reliance show the same level of patience that am holding up now? Need my settlement to be made IMMEDIATELY with Interest for delays, else am waiting to initiate a legal action on Reliance.

May 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jan 09, 2017

Updated by anandsolo Have been waiting for a couple of days and no response yet to this case. Please call me on [protected] or respond via email to jacob.as.[protected]@gmail.com.

Reliance Communications — Refund of Security Deposit and Full and Final Settlement [Posted on on Jan 6, 2017]

I have been using a Reliance WLL Landline that was deactivated after CDMA services were shut down. Not knowing this, I have been paying my rental as advance and this amount has also been crediting into my account for a few months. As I noted that this service was no more unusable in September, I submitted a termination request on 17/9/2016 at Reliance Store in Kamanahalli, Bangalore. I was told that I had over Rs1, 000 accumulated from the rentals paid in excess month on month in addition to the refundable security deposit of Rs2, 000. I was told by the store that my number would be terminated in 60 days, which by itself is extremely long duration for settlement in today's world. Yet I patiently waited for the first 60 days before calling the customer care to check on status on 17 November 2016. I was surprised that the customer care no longer was accessible to me as they did not have my customer information and hence they kept deflecting all my calls asking me to visit the Store where I submitted the termination request. When I visited the store, they said that while the request was submitted on 17 September, this was logged into their system only in October and asked me to wait for another 60 days before getting back in December. I have since then made repeated calls to the customer care to check the status and they are no longer able to help as my number shows as terminated and they keep asking me to visit the store again. At the store too, they are never cooperative and able to help nowadays and have given me a[protected] number to call and escalate. I have since then called this number multiples of times and they keep telling sorry and will escalate and I should receive a call in a few days. This goes on quite aimlessly for all these months.
If am a defaulter in payment, will Reliance show the same level of patience that am holding up now? Need my settlement to be made IMMEDIATELY with Interest for delays, else am waiting to initiate a legal action on Reliance.

Verified Support

Jan 10, 2017

Reliance Communications Customer Care's response Dear Jacob,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Jan 17, 2017

Updated by anandsolo Reliance Team -

I have still not heard back from anyone in Reliance. Very unprofessional attitude. Will you tolerate if I did not pay you for just one bill? Will you keep watching me with patience? Am still waiting until my patience can hold.

Regards,
Anand Jacob

Jan 24, 2017

Updated by anandsolo Reliance Customer Care Team, I have not heard back on a resolution yet. How long will this go on for? Are you testing the patience of a customer?

Mar 29, 2017

Updated by anandsolo This case has still not been resolved yet. Can someone suggest the next course of action?

Jun 06, 2017

Updated by anandsolo The complaint has not been resolved yet. Looks like someone has tried to close it.

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A

anandsolo

from Panipat, Haryana

Jul 25, 2017

Over 11 months and counting, I still have not received the refund/settlement. Is Reliance even bothered?

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