| Address: Kanpur, Uttar Pradesh |
| Website: Anil Dhirubhai Ambani Reliance Communication |
All Conversation with Reliance Communication is as under :-
From: "Dheeraj "
Sent: Tue, 13 Dec 2016 13:16:20
To: "complaint", "rcomappellateauthori y", "rcomcustomercare"
Subject: Fw: Very Poor Network in my Mobile No.[protected] [T[protected]S010Z3433395]
From: "Dheeraj "
Sent: Sat, 03 Dec 2016 15:05:32
To:, ,
Subject: Fw: Very Poor Network in my Mobile No.[protected] [T[protected]S010Z3433395]
From: "[protected]@relianceada.com"
Sent: Sat, 03 Dec 2016 13:41:15
To: Dheeraj
Subject: Re: Very Poor Network in my Mobile No.[protected] [T[protected]S010Z3433395]
Dear Mr. Dheeraj,
We have gone through your e-mail dated December 1, 2016 for your Reliance Number [protected] and regret the inconvenience caused.
As per the Service Request Id:[protected], the network in your area is running on the optimum level, which is expected to be enhanced shortly.
We understand the concern and have made a note of your feedback regarding network issue and we assure that necessary action will be taken against this feedback.
We would appreciate your patience and co-operation in this regard.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Afreen Sadique
Officer - Customer care
Reliance Communication Limited.
Dear Sir/Madam
Please find attachment (Screen Shoot of My Mobile) From Dt.01/12/2016 To Dt.03/12/2016 of diffrent Timing. My Mobile Network issue is as usal. & I am facing more problems.I am Paying you full payment as per your Compay Commitment but your Company have not provide me that facilities which cost I have already paying you your Company.
1- Dut to Poor Network I cont use Reliance To Relince Free Talk Facilities (For this facilities I am alreadly Paying your Company Extra Money in my Postpait mobile bill)
2- Due to Poor Network I cont use my Internat & Socel Network Sites (For this facilities I am alreadly Paying your Company Extra Money in my Postpait mobile bill)
Dear Sir/Madam If I deposit my Bill Payment One day late then your Compny charged Rs.100/= Late Payment I am Paying regularly Extra Payment on my Postpaid Mobile Bill for consuming above mention facilities But Your Company can't provide us all facilities as per Commitment.
In this regard I feel free to Complaint your Board of Director & Chairman also throught some reliable sources & Port my all Reliance Mobile to any other Network & never recommended to My all Friends & Relatives to use your Very Poor Reliance Network.
Thanking you.
With Regards.
(Dheeraj Tandon)
Mobile No.[protected]
Dear Sir,
My all conversation is self explenatory you are unable to resolve my complaint since long. Therefore I dicided that I will port my Mobile in any other network. Please let us know my outstanding & others formalities for the same.
Thanking you.
Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.
--- Original Message ---
On December 1, 2016 at 6:17 PM, "Dheeraj " wrote:
[protected][protected][protected][protected]
Dear Sir/Madam
Please find attachment of today Screenshot of Dt.01/12/2016 which is self explanactory. I once again request you to please consder for the same & take necessary action in this regard.
Thanking you.
With regards.
(Dheeraj Tandon)
Mobile[protected]
From: "Dheeraj "
Sent: Wed, 30 Nov 2016 12:25:10
To:, , "rcomappellateauthori y"
Subject: Fw: Very Poor Network in my Mobile No.[protected] [T[protected]S010Z3404284]
From: "Dheeraj "
Sent: Tue, 29 Nov 2016 18:07:52
To:
Subject: Fw: Very Poor Network in my Mobile No.[protected] [T[protected]S010Z3404284]
From: "[protected]@relianceada.com"
Sent: Tue, 29 Nov 2016 15:58:48
To: Dheeraj
Subject: Re: Very Poor Network in my Mobile No.[protected] [T[protected]S010Z3404284]
Dear Mr. Dheeraj,
We acknowledge your e-mail dated November 28, 2016 for your Reliance number [protected] and regret the inconvenience caused.
As per the telephonic conversation had with you on your number [protected] today, regarding network issue, the same has been discussed on call.
Your complaint regarding network issue has been registered vide Service Request ID:[protected] and same will be resolved latest by 3.53 PM on December 02, 2016.
We would appreciate your patience and co-operation in this regard.
We thank you for the issues regarding network issue highlighted and take this as feedback to improve our services.
We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Dipti Kulkarni.
Officer - Customer Care
Reliance Communications Limited.
Dear Mamdam
Please find attachment Screenshot of My Mobile which will be help you & your Compny for resolve my Complaint.
Thanking you.
With Regards.
(Dheeraj Tandon)
[protected]
Dear Madam
As per our conversation do you understand my problems in this regard I once again attach some screen shot of Yesterday Night of my Mobile in my Residence 28/19, Pheelkhana, Kanpur - 208 001. I am properly facint same trouble till date your company faild to resolved my Complaint four network Problem. I am Paying Rs.398/= Rental for consume many facilities like Relince to Reliance Free, Data Pack etc. But due to Poor Network I con't conusmed any facilities after the paying full payment to you Company.
I once again request you to please consider for the same & resolve my Complaint at the earliest possible.
Thanking you.
With Regards
(Dheeraj Tandon)
Mobile[protected]
Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.
--- Original Message ---
On November 28, 2016 at 1:58 PM, "Dheeraj " wrote:
[protected][protected][protected][protected]
From: "[protected]@relianceada.com"
Sent: Sat, 15 Oct 2016 20:56:36
To: Dheeraj
Subject: Re: Very Poor Network in my Mobile No.[protected] [T[protected]S010Z3076450]
Dear Mr. Dheeraj,
We have gone through your e-mail dated October 14, 2016 for your Reliance number .[protected] and regret the inconvenience caused.
Kindly note that the network in your area is running on the optimum level, which is expected to be enhanced shortly.
Our Network division examined the problem being faced by you and the coverage issue will be resolved soon.
We would appreciate your patience and cooperation in this regard.
We request you to kindly reconsider your decision to exit from our services and give us an opportunity to assist you better.
We thank you for the issues highlighted and take this as feedback to improve our services.
Further, if you have any concern, kindly write to us.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Sachin Nayak
Officer - Customer Care
Reliance Communications Limited.
Dear Sir
Please refer your above letter till date I am not stisfy from my network problem I once again request you to please consider for the same & do the needful at your end.
Thanking you.
Dheeraj Tandon
[protected]
Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.
--- Original Message ---
On October 14, 2016 at 11:38 AM, "Dheeraj " wrote:
[protected][protected][protected][protected]
From: "Dheeraj "
Sent: Thu, 13 Oct 2016 18:34:43
To:
Subject: Fw: Very Poor Network in my Mobile No.[protected]
From: "Dheeraj "
Sent: Thu, 13 Oct 2016 14:11:23
To: "Dheeraj "
Subject: Re: Very Poor Network in my Mobile No.[protected]
Dear Sir, All above mention mails are self explenatory after repeated reminder by mail or mobil but till date my complaint has not resolved & I am facing many problems as usal to using your netwok.
From: "Dheeraj "
Sent: Wed, 28 Sep 2016 11:56:08
To:
Cc: "rcomappellateauthori y"
Subject: Fw: Very Poor Network in my Mobile No.[protected]
From: "Dheeraj "
Sent: Fri, 16 Sep 2016 13:39:23
To:
Subject: Very Poor Network in my Mobile No.[protected]
Dear Sir,
I bring to your kind information after the many complaint my Mobile No.[protected] is so poor due to it I am suffring great trouble since long.
Sir in this regard I have lodge many complaint But my problems are as usal. Presently I can't use my Internet & Call facilities due to poor netowrk.Therefore I once again request you to please look into the matter & do the needful.
Thanking you.
Regards.
(Dheeraj Tandon)
[protected]
Dear Sir,
Above mention Letter is self explenatory. In this regard I bring to your kind information that till date my complaint has not resolved & I am facing many problems as usal to using your netwok.
I also bring to your kind information till date I have not any responce from your Compnay after my complaint through email or mobile call.
I once again request you to please consider for the same & do the needful.
If you are not able to resolove my Complaint please let us know so I will port my above Mobile No.[protected]to any other netowork
Thanking you.
With Regards.
Re: Full & Final Outstanding Piad till 21/12/2016 as per your Customber Care Representative advice for Port Mobile No.[protected] [T[protected]S010Z3599579]
From: [protected]@relianceada.com on Thu, 29 Dec 2016 15:10:42 Add to address book
To: You | See Details
To:Dheeraj Show full headers | Hide Details
Dear Mr. Tandon,
We acknowledge your e-mail dated December 21, 2016 for your Reliance Number [protected] and regret the inconvenience caused.
As per details checked and verified in our records, we have received your payment Rs.367/- on December 21, 2016. Currently, there is no outstanding amount reflecting in our record.
Your port out request is accepted on December 27, 2016. To portin to other operator i.e. to Vodafone it will take approximately 6 to 7 days.
We would appreciate your patience and co-operation in this regard.
Further, if you have any concern, kindly write to us.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Chandrakala Kurme
Officer - Customer care
Reliance Communication Limited.
Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.
--- Original Message ---
On December 21, 2016 at 12:33 PM, "Dheeraj " wrote:
[protected][protected][protected][protected]
From: "Dheeraj "
Sent: Wed, 21 Dec 2016 12:25:50
To: "customercare"
Cc: "rcomappellateauthori y", "complaint"
Subject: Fw: Kindly Inform us My dues on Mobile No.[protected] before the porting till 20/12/2016.
Dear Sir,
Please find attachment wich is witness of totaly paid my Outstanding of Mobile No.[protected] as per advise of your Customer Care for Port my above Number to any other Network. Please do the needful at your end for port my Mobile No.[protected] at the earliest possible. Now I am not lible to paid any Amount for the same.
Thanking you.
With Regards.
(Dheeraj Tandon)
[protected]
From: "Dheeraj "
Sent: Tue, 20 Dec 2016 17:36:58
To: "customercare"
Cc: "rcomappellateauthori y"
Subject: Kindly Inform us My dues on Mobile No.[protected] before the porting till 20/12/2016.
Dear Sir,
I decided to port my Mobile No.[protected] to other network due to your Compnay totaly falure to resolve my Complint.I bring to your kind Information that I have Paid to Last Bill Payment today. If any other Payment due on me please let us know by reverse mail or SMS. so I will pay them also & Port My mobile No.[protected] as soon as possible. Because due to bad network I am facing many problems.
Thanking you
With Regards.
(Dheeraj Tandon)
Mobile:- [protected]
Reliance Communications customer support has been notified about the posted complaint.