Reliance Communications Complaints & Reviews

From yesterday, I can't make any outgoing calls to other network. When trying to make call I heard "this route is busy".my no is [protected].but reliance outgoing calls are I can made..no incoming problem.sometimes it working.BT many times it says route is busy.
Importantly the 198 customer complaint service also not available. No responsive.
Thank you

I am unable to connect the calls from 5 days n u people r nt even responding n nt even cnncting the cls simply saying dial tollfree no *111# n yestrday when i spoke sme1 said to cl at 6.45 til nw my no is nt cnncting to cc wt is this?? I need it to be finished by this day or else say when this prblm wil be solved n y u people r nt cnncting the clls wts the hell happning im nt undrstng atleast u cn say the prblm wts gng wrng bolke kuch tho farak hey kya bolne mey plzz do it fast

I had recharged to my reliance gsm no. [protected] of rupees 152.00 for unlimited local and std calls on[protected] with validity 28 days. But after 5-6 days out going calls was stopped. Benefits of recharge 152.00 was stopped suddenly without any information. I already registered online complaint for the same but still date my problem was not solved. My alternate no. Is [protected]

My complaint id is[protected].

From last few days i am really frustrated by your service.

I am not liking this service which you are providing.

On 31st dec 2016, i registered the complain. Your man promised me to solve the complain in one day but that didn't happened. I have recorded that call where he has mentioned that.

I called up again and again for solving my problem but there was no solution to it.

Your representative visited my hone for solving the problem but even we went off without solving it.

I am going to file a complaint in consumer court.

I am feed up of this calling again and again.

I want a refund for the number of days i was not able to access my net.

Hope you take some action or else this is the final time i am writing or complaining. Next would be action from my side.

Hi,

I registered complaint from last 3 months about my bill and you again and again send me bill o[censored]nwanted charges. Due to your business associate mr. Surya prakash (+91-[protected]) wrong commitment, i paid late my bill for which i told you about the same and you accepted my request for not charging lat fee. I also request you to adjust my 300 out of 1000 rupees security but didn't get positive reply.

Today you blocked my outgoing call for not pay 200 rupees for which you agreed also. I am so much frustrated by such type of services that you give me and i never expect this type of services from reliance.

I request you please allow outgoing calls on my number [protected] and also take step to adjust my rest of the security 300 out of 1000 asap.

Regards

Amit kumar sharma
+91-[protected]

Dear Sir,

Its very unfortunate that I have to write this complaint to you. But unfortunately I am being forced to disturb you. My company Shankara Infrastructures ported 3 numbers from Vodafone to Reliance hoping to get great service. The relation ship number is as follows:
Relationship No[protected]

However, let aside great service I hardly got satisfied, the numbers wont work on roaming. I had ported other numbers as well. My personal number which is mentioned at the bottom was also ported from Vodafone, so you can understand the level of trust I had in Reliance Mobile services. But since October 2016 I am running after reliance Mobile stores, to get the above 3 numbers converted to Prepaid as my company was to be converted to Pvt Ltd so I had no use of the numbers for a few months. After running for a few weeks they told me to email. Finally in November 2016 I emailed, I was again told to go to Mobile Store, again I got no help and got frustrated and decided to disconnect the numbers, so I emailed back, also I was trying to contact Mr.Rupesh who is your employee who got me ported to Reliance and he was even more upsetting, inhjs reply he is agreeing on a resolution to go to the Police. On the other hand Mobile store people took my request finally but then after 2 weeks they said they cant help as they are unable to connect to Customer care. Then in December, 2016 Mobile Store people ( The outlet at "111, Chittaranjan Avenue, Kolkata") told me to call 198 as they are unable to help. I called on 198. The executive on 198 transferred me to a supervisor. The supervisor named Liti Banik took my complaint. I told her very clearly and you can hear the call recording with your company that I told her to disconnect all the three numbers I had for my company Shankara Infrastructures. She gave me a request id:[protected] stating that its done.

Now after 7 days as promised I checked and 2 numbers are still active. I called 198 again and to my amazement the executive tells me the request was taken for only one number. Also when I asked for the supervisor he put me on hold and later after approx 8 mins of hold the call got disconnected. I am also being asked to pay for the time I was running to mobile store and emailing and calling customer care.

Now Sir, Please tell me what choice do I have? Am I paying to be a loyal customer of reliance holding 6 mobile connections with reliance. There was a time when I even made my friends port to reliance and this is the gift I am getting. Sir, Please suggest what I should do as every avenue that I tried to get help from has failed me. i have no hope of getting from any Hierarchy in Reliance Mobile so I had to mail you.

Hoping for a solution of the problem.

Thanks & regards

Roopanshu Tiwari
Partner
Shankara Infrastructures

Hi, i was working in a company called elegant builders as a hr manager and was handling the corporate sim for the employees. Now i have quit that company and joined another company. I still get atleast 10 calls everyday from reliance collection department for no fault of mine. I have given them the contact number of that office and they have the address as well. But still they are torturing me emotionally by calling 10 times everyday and i have to tell them the same damn thing everytime. I want the calls to stop from your customer care immediately else i will be forced to go to the police or file a legal case for repeated calls and disturbance from reliance.

Name: hemalatha
My personal number is [protected] (This is the number they are calling) please delete it from your records.
My previous company number is:[protected]Elegant builders and developers) the contact person is gayathri: contact# [protected]

Subscription no:[protected] account id: [protected]

With reference to the above my broadband internet & telephone not working since 12/12/16 (Cyclone).
We have also lodged complaint on 16/12/16 (As our electricity & phone connection resumed).
Till date nobody visited our place but we get a standard reply that cables cut, server problem and almost more than 20 days its not solved.

I need payment waiver from 12/12/16 onward & sort out the issue.
If you cant solve the problem please inform us by mail so that we can disconnect the broadband services.

Am not getting any support neither from the manager mr loganathan nor your customer care.

We have also mailed to reliance broadband, for that still we have not got any response from them.

I contacted many times with the reliance customer care every time they gave a standard reply"your complaint is under process of resolution"we are escalating ","you will receive a call from our technical team for visit of technical staff".

But till date we have not received any call from them.

Reliance is neither capable to resolve the technical issue not it has guts to tell the customer their inability to serve the customer.

However they are only capable of issuing the bills regularly.

Kindly take necessary action and resolve our problem.

Dear reliance management,

This is my last attempt to reach out to you to show how pathetic your email customer service people are.

You should review the ability of your email customer service team, if you really wish to survive in the industry. But i think after the launch of jio your chances to exist have already become dismal.

You email customer service team does everything they can to ensure that the customers are frustrated to the core.

Long ago i had disconnected reliance but it is because of one of the sales representatives who contacted me again, pleaded to take back the connection assuring best & quality service i took the connection again.

Ever since then reliance customer service team has been harassing me. Yesterday i wrote to them for a waiver for no internet connectivity between 11 dec to 17 dec 2016... Now look at their response :d

From: "[protected]@relianceada.com"
To:
Sent: monday, 2 january 2017 10:38 am
Subject: re: no internet service[protected] [t[protected]s010z3618839]

#yiv[protected] p { font-family:arial;color:rgb (0, 0, 0);} #yiv[protected] body { font-family:arial;font-size:small;} #yiv[protected] p { margin:0 1;}

Dear mr. Khan,

This is with reference to your e-mail dated january 01, 2017 for your reliance broadband subscriber id[protected], regarding connectivity and billing issue.

We regret the inconvenience and delay in response.

Your connectivity complaint is already registered vide service request id[protected], which is in process and it will be resolved at the earliest.

We have taken up your issue and will get it resolved on priority.

We request your co-operation in this regard.

For billing, we request you to write to us once the connectivity issue gets resolved.

Be assured that we will do our best to assist you.

Thank you for choosing reliance.

Regards,

Vaibhav khandagale
Officer-customer care
Reliance communications limited.

For additional product and service related information, you may contact us via any of the following means:
•phone:[protected] from any phone (Toll free) or
•[protected] from any phone.
•email:[protected]@relianceada.com
•website: www.rcom.co.in

Facing trouble connecting to your reliance broadband? Fix it yourself with quick resolve!

Simply log on to www.reliancebroadband.co.in and click on utilities — quick resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

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— original message —
On january 1, 2017 at 10:02 am, "naveed khan" wrote:

Please note that i did not have internet service from 11th dec to 17th dec 2016.

Kindly make the adjustment in the bill

I lost the internet connectivity well before the cyclone vardah and then it took a while for your technical team to restore the connectivity due to after-cyclone issues (Fibre cut)

And please do not reply back with your usual idiotic copy paste responses saying i didn't registered a complaint.

If you want you can keep the money, i will consider it as a charity like i usually do to your company by paying even when there is no service, but if you are an organization with ethics then you will reverse it.

Regards,
Naveed

I am Sandeep Singh Sengar, my reliance gsm mobile noumber [protected], recharge with ₹152.
According to *129# show unlimited voice calling at any network .
Recharge successful of 152, but facilities of this recharge not found after than 01 hour.
I have trying to call *333 and 198 for resolving this issue but find unsatisfactory.
Please resolve this issue as soon as possible.

My sim card is not activate till now. I have submit all documents. Please please activate my number as soon as possible [protected]. I have only this number. I don't have any other number so i have face many problems. Plz plz plz active my number, i request you plz. When i did go to reliance store they told me that i have no idea how many days to activate your number you have to call customer care then i call customer care they told me go to reliance store so u have to tell me what do i do? Please help me.

My no. [protected], last 10 days facing problem in outgoing calls, tower showing full bar but whenever i am calling any number not able to connect. Many time i stucked in problem that time i was not able to call anyone for help due to there bad service, They have excuse for upgrading there services but how much time they need? there custumer service is very very very bad, cant decribe about it, never connect. i want to use many abusive languages for RCom, Riliance Jio has done good job and given good kick and leason to every telecom company.

Hi,

My cell no is [protected]. balance got deducted from my account without any valid reason. One service has been activated by you and the balance has been deducted. Balance was returned on complaint but after few min again its deducted from account. This is really frustrating. Return my money otherwise I have to close your connection Also make sure that it will not be repeated in future.

Regards,
Rupam

Further to my complain made on 24/12/2016, 27/12/2016, 29/12/2016 & 31/12/2016 for my number[protected], what you people are doing with my number. With every complain use to get call but no solution.
From Address verification team person has visited and got a positive status, than Why you people are not activating my mobile number.
Kindly solve my problem and save my time.
you can contact me on [protected] with your solution.

Hello sir,

Gsm number : [protected]
Date of incident : since 15th dec 2016 (Line not working)

I have a reliance gsm connection wi-bridge handset am using for the last 06 months. My reliance line is down for over a month now.

Previously we have an 08 digit cdma connection 328560 which was changed to gsm by reliance in may 2016 as they were switching over.

When i had called to complain on my grievances at customer care the person on duty told us that we were facing trouble because our documents weren't verified, but now am requesting technical staff to restore your line. After 01 minute the line was up and again in a fiction of few minutes the line was down showing "limited service".

I have send e-mail to customer care, appellate authority and also received complaint number with assurance of resolving issues in next 72 hours. Several phone calls and e-mail reminders have been sent to them requesting restoration of our line.

They don't seem to have in any tower in cit road/park circus / poddopukur where i am having this handset held.

Time is passing by but their executives are neither bothered to call us back, be courteous to respond to my repeated email.

My complaint number is[protected].

I wan't to be compensated for this surely and also their office is not closing down our lines permanently if they cant restore it.

This is a mere torture & nothing else sir i must say. My payments have been made on time always and no payment due date has lapsed or any billing payment due to them.

Please look into this matter seriously and punish these people at reliance who are horrible at performing their jobs well.

Subscriber id is[protected].

I want to terminate my reliance broadband connection as it is not working since october and i have taken new connection. I have raised multiple request since november however no action taken and they keep sending me bill each month. I am fed up with them by following up and same response.

I raised connection issue complain in october but no action taken.

I raised termination request in november and december at least 5 times but they close it saying i want to continue with service without consulting me. They never called me and whenever they called me i told them to terminate connection. But still nothing happened.

Please help me to terminate connection

Mera number [protected] he
reliance se 149 mene unlimited local / std calling plan mere [protected] par dalvaya tha. jo ki 28 dino k liye tha
lekin last ke 5 dino me mere number se sirf Relince to Reliance callinge hi ho payi. other number par call karne par call ended ho jata( call nahi lagta). main balance hone par bhi me call nahi kar paya. customer care par bhi call nahi lagta. dusre number se customer care call kar ke bataya to technical issu bata kar tal diya gaya. mere jesi problam bahuto ko ho rahi he. company ne agar koi plan diya he to usee pura kiye bina kese band kar sakta he.
or plan me kahi nahi bataya gaya ki last ke 5 dino me R to R hi caling hogi.

I have purchase a new Sim No.[protected] for Rs.150/= under unlimited calls Local and STD to any Company on[protected]. Only STD Outgoing calls are working but LOCAL CALLS are not working, after calling the LOCAL Numbers always it says NETWORK IS BUSY, we are unable to make calls from[protected] evening. When we contact the Customer Care No response from your side. Please rectify the same and do the needful at earliest.

Hi, I have requested for porting my vodafone number to reliance. The SIM card was to be sent by courier to me from Mumbai to Pune. Since 10-12 days the SIM card is ported but I did not get the SIM card.
Also, when I enquire about the card to customer care, I got to know that the SIM card is on someone else's name.

When I tried calling the reliance executive who communicated with me for porting request and the reliance offer, they are not even answering my call.

I have a no [protected], had recharged rs 110 dated 24th December, 16, previously i had 80 rs balance, after recharge i got complete rs 190 on my account, after that 130 rs balance was deducted . i had called so many times to the customer care, it doesn't clarify it, it have no any information regarding this,
my sincere request to you that kindly check it and revert my balance rs 130, or i have to put this matter to the consumer court, whatever is your concern, kindly convey me on my another no [protected].
thank you