| Address: Hyderabad, Andhra Pradesh |
| Website: www.rcom.co.in |
Sir,
1. I am a practicing Advocate, doing my practice in Twin Cities since 16 years residing in the above address. While so, one lady by name Mounika (Cell. No.[protected]) called me over phone from Reliance Telephone company and was offering me to take postpaid connection. Presently Iam having Reliance Prepaid Connection and my cell No. is [protected]. As the offer was attractive, I ordered for postpaid connection. Later a person by name Ravi (Cell.No. [protected]) came to my residence for collecting the required documents and amount. I have paid a sum of Rs. 400/- through Cheque dt.7.12.2016, No. 015370, TSCAB (earlier APCOB), Champapet Branch. They asked me to Port (transfer) from prepaid to postpaid. I did the same in front of the above representative. They promised me to complete the formalities within one week or 10 days.
2. Later after waiting a long period in the 3rd week of Dec, 2016 I called several times to Mounika, but it is switched off. Immediately I called Ravi and asked him about the delay in not providing post paid connection. He said that his job is onlyto collect the documents and he is not the concerned person and he given two more phone Nos. of Sirisha ([protected]) and Anitha ([protected]), they received the phone but was very reckless and saying that who has given this no. and warned me that I should not contact this no. once again. Being an Advocate, I was very embarrassed upon the attitude and behavior of the staff of the Reliance towards a customer. I even tried several times to contact customer care No. 198, but it was too disconnecting before contacting the representative. I made several calls to customer care, but there is no response. All the time they say that they will inform the concerned section. I even contacted personally the outlets/showrooms of Reliance. The receptionist said that since I have ordered the postpaid through phone, he is not responsible. He will be responsible for only the connections which have been ordered in his own outlet.
3. The above cheque was cleared from my Bank Account. (Copy of Bank statement enclosed). Since one month, they have been harassing me mentally. In view of this harassment, now I have no idea of taking the connection of Reliance and I am interest to port to BSNL connection. I am going to file a consumer case against the Reliance Company. I am going to file criminal case against all the above persons in case my amount was not returned within one week along with miscellaneous expenses and damages.
4. In view of the above facts, it is crystal clear that the Reliance company is fraudulent and doing all this mischief only to collect the amount and not attending to the needs of customers. I had a great expectation upon the service of Reliance as it is a Big organization, but by experiencing the above incident, I lost faith and trust on it. It is playing all types of cheap tricks and gimmicks with the customers.
Hence, I request your good self to take necessary action by directing the concerned person of Reliance Company to return my amount of Rs. 400/- along with misc. expenses and damages and oblige.
Feb 9, 2017
Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2017
Reliance Communications Customer Care's response Dear Ravinder,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
i have port airtel to reliance 20/12/2016 service started afeter one week but 28/12/2016 stopped outgoing calls and messages stopped without any prior intimation