Jan 13, 2017
Updated by sangharsh Hi
I am again lodging complain about my reliance data card number [protected].
My services were stopped on 27th July saying i have over exhausted my limit of 2000.00 Rs and was intimated by email and i have
paid 1072.00 Rs as per the customer care department.
Then on 14th September bill is generated for 10614.00 Rs and then i was intimated by reliance billing team on 03 Sep that a waiver
has been given and i need to pay 1737.49 Rs.
So from 27th July till 03 September no intimation was given to me that my services has started so i need waiver for that period as
well as a customer its disgusting that first i should pay whole bill and then look for waiver so reLiance would have intimated me the
same.
On 08 Sep my services were stopped again saying i have exhausted my 5 Gb limit with in 5 days that is ridiculous and again
today(15 Sep) i received the call asking to pay the bill for services which were never availed and from 27 july till today my dongle
services are not active so why i should be charged for the bill amount.
So we can amicably settle this reliance should given waiver for whole period and tell me the amount i need to pay and my services
should start immediately then only amicable settlement is done.
Otherwise i dont need reliance data card dongle services as already i have been told my number is suspended.
Regards
On Wed, Aug 31, 2016 at 6:19 PM, sang <[protected]@gmail.com> wrote:
Hi
I am referring to the below issue as no adjustment has been done and if my limit was 2000 how can you send me the bill of 10 k.
Please rectify the bill as 15 days i was without internet at my home and installed airtel dongle for my usage.
You should take against action by harassing a customer by sending such inflated bill without my knowledge of changes occur at
back end from 3g to 4 g migration.
Regards
Sangharsh
Forwarded message
From: sang <[protected]@gmail.com>
Date: Wed, Aug 31, 2016 at 6:16 PM
Subject: Re: Alert Credit limit exceeded for Subscriber No: [protected]
To: Reliance Customer Care <rcom.[protected]@relianceada.com>
Can any body reply on this email whats happening with this disputed issue
On Wed, Jul 27, 2016 at 5:19 PM, sang <[protected]@gmail.com> wrote:
Hi
1/13/2017 Gmail Alert Credit limit exceeded for Subscriber No: [protected]
https://mail.google.com/mail/u/0/?ui=2&ik=9fa32eb2ed&view=pt&q=rcomappellateauthority.MH%40relianceada.com&search=query&msg=1572c8b0665f3a28&… 2/2
Its so ridiculous when credit limit is set for 2000 how can you not intimate the user when that limit has been reached.
How can you expect user will pay 8000 plus amount 4 times the credit limit.
Can you please let me know the details what i downloaded as i know i used it for internet browsing purposes.
I have already registered my complain number[protected]
Regards
Sangharsh
On Wed, Jul 27, 2016 at 12:37 PM, Reliance Customer Care <rcom.[protected]@relianceada.com> wrote:
Dear Sangharsh Chaturvedi,
As of 27072016 12:29 hrs billed & unbilled usage in your Reliance No. [protected] is Rs. 8280.24 against the assigned credit
limit of Rs. 2000.
Please do not let your account usage exceed the assigned credit to avoid temporary restriction of services to your account. We
request you to make an interim payment of Rs. 8280.24 at the earliest to continue enjoying uninterrupted services.
Of course, you may have already sent the payment to us, in which case we request you to disregard this mail.
You may download 'Reliance InstaCare' Mobile App from Google Play Windows Store or iTunes and check your
usage or recharge and pay bills instant
