Reliance Communications Complaints & Reviews

Dear sir,

we are facing lots of problem from reliance communication marigold office specially with account department they are not picking our phone nor they are replaying to the email we have send they not at all supporting us for exp on 11/11/2016 my person had deposit the chq in drop box chq no 8466 still time they have not check at thier end and giving excuses that please give another chq to come out of this problem i have emailed him the bank format to be filled for neft transfer for that also he had not replay these is happing continuity request you to please take some action or give responsibility to another person

Dear Sir, Madam

my customer id is[protected], connection under the name of vineet goel
i was terminate my connection in 2- june -2016 and paid all the bills within due date
from termination to till date i am not received any security refund cheque i was call on customer care toll free number they are given me reliance customer care office address for discussion of above matter
address is vardhman complex plot no 14, road no 44, pitampura, delhi
when i was reached on that place no office are exist naibours said to me office are closed from 5 years
please reply me as soon as possible and solved my problem urgently

Sir I inform to you I am not subscribe any service but you have subscribed NDTVGLAMSUB30 Service and deduct my money Rs 30.00. plz unsubscribe this service and refund my money in ac .my mobile no is #[protected] . I have not use data today but you have subscribe this pack today. plz resolve it and refund my amount Rs30.00

thanks
shashi kant
#97177820

I purchased 4G dongle two months before in that time I'm in 24gb scheme 3g I asked this will continue in 4g or it will change?in store they replied same scheme will continue but after I use upto 8gb bill came 5600rs I asked they say ur scheme changed to 5gb but no intimation given to me through email or sms. Then I asked to customer care they said we will change your bill they send rebill for 630 in that time also I ask here after any problem Will araise they replied nothing u can use 5gb at 1100 rs monthly but again I get issue data connection cancelled due to over due I said last month I solved again y u cancelled my data they said last month your bill weaver balance to pay then only u can use data I spoke to 20 more customer care member's but no use I visited store their also no use last month fully I didn't use my data but this month bill came 1100 total pending 4500 .I used Reliance data for past 3years no problem bill also paid in right time but this last three months I suffered lot due to 4g data worst service idiot's tell wrongly about plans i'm suffering i can't pay for other's mistake give me solution for this problem

Sir
i want to bring in your kind notice that Rs fifty (50) has been deducted today dated 16/09/2016 from my mobile amount Rs 93.00 . i approach to reliance customer care and reliance customer adjective told me that i made a international call at about 9.43 am .Neither i made any call at any number nor made any international call in past till date .this happen occurred 2nd time at the same no and complaint has been made to reliance customer care in this regard.as per my mobile set dialed details, there is no any call (INTERNATIONAL) made by my current mobile set TODAY AND LAST PAST DAYS. I think that some one hacked my mobile number or cloned the sim card . kindly look in to the matter and trace the number which number call was made from any same cloning number. and the same episode repeated again today dated[protected] i.e Rs 100 deducted again from the same mobile no account please tele the iemi no of that phone which iemi no call was made.i think that some one cloned my sim no [protected] .please deactivate all international calls of mobile no [protected] immediately.

with regards

lala ram
r/o 44 new colony naya bans delhi 110082
m no [protected], [protected]

When i called customer care (198) and asked they were telling like different different answers.
Even though i had paid my bill expect the data plan on 27th october 2016.
"today my outgoing facility was bared".
Now my humble request is less the dataplan amount and penalties in my bill and provide the outgoing facility to my number.
Am using the connection from more than 8 year's onwards.

Hope you understand my problem.

Thanking you sir
My number [protected]

On various occasions I have been charged with very high rates as compared to the quantum of call duration.
I have mailed the issue to reliance but still got no response nor refund.
In one case call duration was 1mins 1seconds and amount deducted was 11rs.
40secs 3.48 rs and so on.
It mostly happens when you have sufficient balance and you don't use.

Even after mailing to reliance the [censored] happened .

Dear Sir,

This is regarding my Reliance Data: [protected] /Relationship :[protected].

I took took this connection during month of Jan 2016 for Rs 1100 and reliance upgraded their services from 3G to 4G elite during Jun 2016 and asked me to get buy new dongle for Rs:1800 to continue their services, i had informed them that i cannot spend to my new dongle, hence asked to close the services if they cannot provide the services, during month of Jul 2016 net work signal was disconnected, again i called up to the customer care about closing the services they confirmed it will be closed and asked to pay the outstanding bill, so i paid for Aug 2016 without getting services from Reliance.

I thought the services has been closed, i wouldn't get further statement since the services already disconnected but again they sent me statement for Oct 2016 without providing single, i had called up many times to the customer support and sent so many (15 times) emails for the clarification, so far i didn't get single response from their end, only the bill payment and collection team asking me to make the payment for the unused services and now threatening that my profile has been sent to CIBIL, so far my career i have been maintaining good financial transaction, they didn't provide the services but asking me to pay is unfair.

If reliance forwarded my profile for non payment for issue, kindly do not accept it, because if they had provided the services i would be happily cleared the payment.

Here the below mentioned legal letter that i have received from Reliance.

Sir,
M/s. Reliance communications Ltd, # 6, Haddows Road, Nungambakkam, Chennai – 600006 (hereinafter referred to as “ our client”) have instructed us to issue the following notice:

Our client is engaged in the business of providing Telecommunication services to its subscribers. You had approached our client for availing the services provided by our client and on the basis of the information furnished by you and on execution of the requisite documents containing the terms and conditions, our client had issued you the mobile phone service by issuing a Reliance LTE bearing No.[protected] with corresponding account No.[protected]

One of the important conditions specified by our client for providing the service was the payment of the bills raised by our client by the indicated date in the statement of account/bill in respect of the services availed by you. That towards the value of the services received by you from my client, you are liable to pay a sum of Rs.1639/- to our client. However, having availed the services, you have not paid the said amount to our client and thus the said amounts continue to remain due and outstanding from you to our client. Our client has provided the LTE services to you on the assurances given by you that the bills would be promptly paid by you in respect of the services availed and that on the basis of such representation our client was induced into providing the mobile phone services, in respect of which the bills have been raised by our client.

That your action of availing the services by misrepresentation and the fact that you have not paid the amounts due despite the various demands made by our client clearly discloses an intent on your part at the inception to defraud our client.

That your action of availing the services provided by our client on inducement by misrepresentation and your further action of non-payment of the said charges / dues payable to our client amounts to an offence of criminal breach of trust under Sections 415-E and 417 of Indian Penal Code.

Please take notice that if you do not pay the said sum of Rs.1639/ - to my client within three (3) days from the receipt of this notice, our client would be constrained to initiate appropriate legal proceedings, both civil and criminal against you by holding you responsible for the costs and consequences thereof.

We would appreciate an early closure of this account as soon as you receive this mail

You may contact,
a) Help desk Collection Support. Cont No: [protected] (Between 10.30AM – 5.00PM except Sundays)

Re: [t[protected]d9s050z3270135]

From: somasundaram on thu, 17 nov 2016 14:01:52 add to address book

To: you & 7 others | see details

Hi-given tat was over. What is the present status on this?

M. Somasundaram
Mobile no.[protected]

From: "rcomappellate. Authoritytn"
Sent: thu, 10 nov 2016 10:50:02
To: [protected]@rediffmail.com
Subject: [t[protected]d9s050z3270135]

Dear mr. Somasundaram,

We acknowledge your email dated november 4, 2016 for your reliance netconnect+ number [protected] and regret the inconvenience caused.

As per the telephonic conversation had with you on your alternate number [protected] today; regarding data card number termination and bill issue, the same has been addressed.

As per the details checked in our records, currently services of your number have been terminated.

We have registered your complaint regarding bill issue vide service request id :[protected] on november 10, 2016 at 10:43 am and the same will be resolved latest by 10:43 am november 17, 2016.

Further, if you have any concern write back to us.

We have made a note of your concern for services and take this as a feedback to improve our services to meet your expectations.

Assuring you of our best services always.

Thank you for choosing reliance.

Regards,

Appellate authority
Tamil nadu

You can contact us on [protected] from monday to saturday excluding national/ public holidays between 9.30 am to 6.30 pm or write to us at rcomappellateauthority. [protected]@relianceada.com with case id of previously registered complaint at customer care/ touchpoint

—

If you don't waive this amount and confirm me within two days i will file the case in coimbatore district consumer forum including your chairman name.

M. Somasundaram

Sent from rediffmailng on android

From: "somasundaram"
Sent: wed, 02 nov 2016 16:48:41
To: "datacard. [protected]@relianceada.com"
Subject: re: request for closure of my reliance data card no. [protected] [t[protected]j7s010z3212466]

Dear shweta-please refer my conversation, i am following for the termination this number from 03.09.2016 and as per your mail dated 20.10.2016 my number was terminated and no out standing (You can refer the attachment) but how rs.801/- bill raised. This is your side fault only and dont push me to take any legal action and asking compensation from reliance. You can close this immediatelty. Otherwise i will use this mail as a proof and file a case in consumer forum.

Trai - you can wake up from sleeping now. You dont provide these email ids to the public.

M. Somasundaram

To the manager,

I am vijit sharma using your services from 2013 with 699 jalsa plan mobile # [protected] i had a problem with network rest i have not faced any problem till recent time when my number was converted to 4g.

I got a call in august regarding service upgrade to 4g with approx. 100 rs hike in the current plan which i refused then in september i got a call again that the sim is upgraded without changing the plan so i said
Yes, when i got the there were instruction for activating the 4g sim that i need to call at 1299 & put 19 digit sim number to activate the sim my gsm was deactivated and i inserted the new sim & when i tried to
Activate the sim i was unable to activate it i called up the customer service 3 times the same day regarding the same as this is my business number & i cant afford this number to be deactivated they told me that
The service will be activated in some time when it did't start i called p again next day on 1299 and had to opt for a plan then the sim was activated.

Now the bill amount is 2000 whereas my usage is same which i have been using for the last 3 years. The below mentioned is the summary of this whole mail.

A i have been using this number ([protected]) with the same plan

B why would i change my plan for a month???

C the fault was with the activation of sim on 1299

D the usage of the last 3 years and the billing month when the plan was changed to 299 is the same.

So kindly consider the above point and wave off the unjustified overbilled amount i have already made the payment for the total amount which was due however would expect you to correct the mistake that has
Been done by your back end if not i will be left with no other option to legally proceed with the same also to publish the same to media.

At last would like to remind you i have been your customer for last 3 years so please update me with the resolution at the earliest.

Regards

Vijit sharma

Sir yours seller had offered me port my no airtel to reliance pospaid ([protected]) connection.. I have all document are submitted... Than only 2 days no is active. Than my no is deactivate. Many time i did complained dealer and 198... But my no is not activate.. Now they are saying i have not allow pospaid connection in your area... And i have alread diposited rupees in yours acount... What i do my anthor no is [protected] plz help me as soom as possible. Thanks

Mr. S. Manoharan, vendor code : 370983 - ravi broilers edp (Vendor says that he did not receive rental from 2014, it has been more than two years).

Reliance internet box was installed in our place before 6 year (Approx.). No problem of deceiving rent for the 1st 3 years (Rs.500/- per month). After that there is no more payments received till now. I've follow the person in madurai reliance communication office. I have following him for payment for the last 3 year but the response from him is not good. He always says that it will clear in 2 or 3 month. It is the answer i hear for last 3 years. Last time he tells that reliance got merged with aircel therefore the fund can't relieses right now. He told this before 9 month. Now he is not responding my calls. What i can do who i want to contact. I have no faith in any person in madurai.
I want my rent for the pending month with interest & my phone call and travelling expenses.
Thank you.

Hi, myself Nadeem siddiqui, I'm using 93867****5 prepaid GSM of reliance and and facing lots of problem regarding balance deduction from my account since a year. After repeatedly complaining about this, the problem is still not resolved.Every time customer care executive refunded my amount (as like they are all aware of this scam) and promised that further no amount will deduct from my account. After all these thing my balance again deducted very next of registering the complain.

I need a permanent solution or I will go further.
Regards
Nadeem Siddiqui

I had monthly plan of 790. I requested to change my plan to Quarterly(3 months). on 18th september 2016 at 8:35am. my complain number is[protected]. they sends message that 'your complain is resolved'. but next month company sends monthly bill(of two months). and disconnected Broadband connection. we called on customer care, they said your plan is quarterly. so the question is, why reliance broadband sending monthly bills. and if our plan is quarterly then whey company disconnected our internet?
Please try to resolve our complaint as soon as possible.

Dear sir, an amount of rs 50 hasbeen deducted from my reliance gsm mob no-[protected] as vas adpaystrmgmlygsm on 11 november 2016 while there is no any such service is activated on my number. Customer care also did not reply accordingly. Please refund my amount.

Date of incident: 11th november 2016,
Need refund of such amount
Vas adpaystrmgmlygsm service was not activated in my mobile

My name is rakesh. have been using the reliance post paid scheme for last 10 months. I am facing too many issues while using this network. I am in chennai .many places i don't get Network.signal strength is fully gone. Calls are automatically cut while speaking.
Paying 574.even though i am paying the amount fully but due to signal issue my business is totally running in loss. Many calls i can’t able to attn & able to call.please take an action as soon as possible

I am simranjit singh mobile number is [protected].
I complained against you on 2 november
Matter of 26rs deducted for unknown services which was resolved by you and on next day again you deduct 5rs then i again posted the complaint. You refunded 55rs rather then 5rs why you did this that you knows only i answered your when i satisfied or not on you may check this on complaint wall.
But now on 13 november 2016 again you deduct 10rs from main account i tried to call 198 but no response call automatically rejected i was busy that time so leave, then today on 15 november my main account become zero. The balance you deducted is amount of 56rs from main account for unknown service without any notice and it's happened again and again. The fraud on the name of service constantly going on. This is really bad.
Why you don't have control on this activity??
How automatically services activated?
Why you don't inform the customer when you charged for unknown service??
Why you continue bothering me??
Is this your service??
Who started this fraud??
Now better to change your brand name with reliance 420 from reliance.
Because the activity is going on the name of service is big fraud 420.
You should better change with it.
I don't need any kind of bonus just stop this fraud on the name of service. I know its easiest way of earn money. No doubt million o[censored]sers of reliance.
How much you collect in a day by this???

Here it's old complaint.

It's 2nd.
I am your customer [protected].
Thank you for resolving last request.

Dear customer, thank you for contacting reliance. Your service request no. Is[protected]. Your request will be resolved in the next 6 hours

Now listen carefully another 1. It's again happened yesterday night[protected] balance 5rs out of 31rs deduct by you for unknown service without any alert.
Even now i am feeling shame to calling you.
Do you feel the same???
What the fraud activity organised by you on the name of service???
Is this your service or fraud doing cleverly??
You does not answers my question
In mail?
How automatically service become activate and charges deduct by you like thief without giving alert regarding this??
Who activating this service??
If customer neither check there balance the fraud unfold for him till the computer does not tell him that
Sorry you don't have insufficient balance.
Kindly be best as the brand name you are. Don't bother the customers.
It's really shameful activity going on again and again.

Deposited 10450 for 1 year free plan on 27 august for my mobile number [protected] at sairam communications, bhubaneswar which is a reliance communication authorised outlet but still my bill is generating since last 3 months and while contacting to the cc since 2 months they are always saying simply that they are trying to resolve the issue.

Always my number is getting disconnect due to amount overdue which is refelecting in their system. But for the same i'm not at allliable. Need the bill weiver for the same but no action till now after several mails also.

Need a justice for the same as that is my old number and linked with all bank accounts and cant access my accounts suring any urgency. Also i'm lossing contacts for which i'm getting financial losses.

My reliance prepaid number are [protected] and [protected]. They have been activating different services without request and deducting different amounts from my balance very frequently. I have called its customer care a number many time. Initially they refunded small amount but after some time they again started deducting in the name of vas/internet services which i never requested for. Every time i call to customer care they pretend that server is down and ask to call after sometime. When i call them again, they claim that i have requested for these services. Please look into this matter and solve the issue.

Dear sir/madam, i am using reliance network dongle from sep -15, bought by rs.2000 (My network number - [protected]) i received call from reliance customer care 19th july 11.30 am. They are claim cdmi to 4g up gradation is compulsory, i have raised about my rs.2000 dongle investment? They are confirmed i can get special offer rs.799 - new dongle by door delivery next 2 days cash on delivery, but i could not received dongle even i have complaint so many times no response (Complaint number ;[protected], aug 1st week my connection automatically disconnected, my actual balance is july - aug = rs.670, due to complaint not resolved i was purposely hold the bill, now they are claiming bill amount rs.1420. I am getting call from reliance communication and they are threatening ([protected]) calling from high court and complaint about me, if i not pay i could arrest. Please take the action even i ready to pay my actual balance if they rectified my complaint.