Reliance Communications Complaints & Reviews

I have deposited security of Rs.300 at the time of port my number [protected] from Vodafone to Reliance to your executive visited my office. But today I get message from Reliance that security deposit of Rs.300 has not been received against your number [protected]. Pls deposit.

I called your customer care he told he can't do anything, call that execute who visited me, now I don't have his contact number and why I take his contact number because is your responsibility to take care of your executive if he is fraud or not.

So please resolve this issue as soon as possible.
If not able to resolved I"ll port to other network.

Thanks

I have terminated the connection in 24-Sep-16 and after the termination I am billed with rs 636. Also while termination I had to pay Rs837. Actually my plan was Rs 250 and they have changed to some other plan without my confirmation. When I checked with Reliance outlet, I got the info that the connection is not terminated yet.
I want to get terminated my connection without paying the amount billed after my termination on 24-Sep-16
Also reimburse the extra money paid due to plan change made without my confirmation.
My no is [protected] and termination id is [protected]

Name : Kuldip
My customer ID is[protected]
Complain number –[protected]
Net is not working since : 25-10-16

Internet is not working since from 25-10-16 and I have complain about this on the same day.
Online people have given 24 hours of time but till the date Internet( Broadband ) is not working. Not a single person came to check the problems.

My dongle no. Was [protected].
Someone from reliance support reply to my email, i don't want the legal team to call me 100 times to make payment, first check the usage when you send me email for increased price and when bill is generated and then after 3gb o[censored]sage you disconnected the connection and i never used it. Make some sense and support the customer else in a few years you will not be in business. Mark the word.

They made outstading balange of rs 3983 and then disconnected the connection.
Now their legal team without any sense or knowledge are daily harrassing. They don't know how to speak, just asking give money give money.

First thing you lied and sold the dongle which i am throwing in dustbin because of this rude behaviour of reliance.
Second your team lied to continue the unlimited plan for 25 gb 4g without any increase in price.
Again in between you upgraded and generated the bill of 2000 and something where i used only 10 gb internet.
After i told to adjust the billing to 1149, you guys only offer 100 or 200 adjustment and created bill which is not acceptable.
Then you charged for 3gb next month and generated the bill again.
After i told i don't want to use, you keep telling pay first then you will disconnect the connection.
Now i don't want to use and you keep on calling daily for payment.
Don't you have anything else to do.?

My customer ID of Reliance my Gold Plan-160115. My Subscription Registration Details:- First Subscription Date 26/07/2013, Last Subscription Date 10/07/2018. The subscription amount 12000/= paid by ICICI Bank check and amount debited from my account on date 27/07/2013. I received Maturity Advice and I paid Rs.1311 as Total fulfillment Payments via Check No. 732192 of ICICI bank which was debited from my ICICI bank account on July 15, 2016. Since I not received gold coin till date.

My balance was rupees 172 and then i saw that my balance is showing only rs 12 where is my money which i have recharged and i have not use the internet also then also reliance have cut my balance how you can do??? With your customer i eant my balance now or i am going to the police station write now then your goodwill will be low only i request yu if yu have not give in 2 hours then i am going to complaint. My phone no is [protected].

Hi,

I have already put a compliant regarding mails / sms that i am getting for some outstanding bill. On my previous complaints, i received a call from your office on Monday who told me actual outstanding is 465 instead of 1178. I asked that person to drop me a mail on the same which he hasn't.

To my surprise i recevied another mail today. PFB the same.

E-Notice reli.zen.[protected]@gmail.com via relianceswift.com
11:40 AM (48 minutes ago)

to me


APPENDIX – M

Notice U/s 20(2) of Legal Services Authorities Act, 1987

DATE 01/11/2016

From,

The Secretary,

Pune Suburban District Legal Services Authority,

District Court, New Building

Shivaji Nagar, Pune – 411 003.

PARTHA ROY

FLAT NO D 7 304 KUNAL ICON

NEAR JAGTAP DAIRY PIMPLE SAUDAGAR PUNE PUNE

CAF No[protected], MDN No [protected]

Ref: - Pre-Litigation No LK/OCT16/Z8OCT105008 of NOV 2016.

Subject: - Proposal of Reliance Communications Ltd, for presenting your dispute with regard to outstanding billing amount of CAF No[protected], MDN No [protected] before the Lok-Adalat for determination.

Sir/Madam,

Apropos to the subject mentioned above, you are hereby informed that, the Applicant Reliance Communication Ltd, Pune with regard to the outstanding billing amount of Rs 1178/- has arranged an Pre-Litigation Lokadalat on Saturday dated 12/11/2016 at 11.00 AM to 3 PM. It is contended that you have availed Services of Reliance Communications ltd, but failed to pay the above mentioned billing amount. The particulars of which are as under:-

1. Type of the bill :Telephone/Data Card service rendered.

2. Name of Customer : PARTHA ROY

3. Total Outstanding amount : 1178/-

Please pay the same on or before[protected] to withdraw the case

Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at Pre-Litigation stage to Lok-Adalat u/s 19(5) (ii) of the Legal Services Authority Act, 1987 for final determination. Hence you are requested to remain present in the Pre-Litigation Lokadalat, which will be held at District Court, Pune on 12th day of November, 2016 and get resolved the matter.

Treat this as Most Urgent.

Pre-Litigation Place, Time & Date:

Dist Court Building, Shivaji Nagar, Pune – 411 005

On Saturday 12th November, 2016 at 11.00 AM TO 3 PM

CHEQUE / DD TO BE ISSUED IN FAVOUR OF “RWSL A/C RIS “[protected]"

and despatch to the following ADD:-

Reliance WebStore ltd

Bldg B 18 Office No A1, Kubera Park Society

Beside Fakhri Hill Soceity Opp. Salugther House

Near Lulla Nagar Chowk Kondhwa Pune 411040

FOR PAYMENT THROUGH NEFT

Account Name Reliance Webstore Limited

Account No. [protected] (Current Account)

Bank Name Standard Chartered Bank

IFSC code: SCBL0036084

After making the payment, please provide Bank Name, UTR code / Transaction Ref No. with Snap shot of the payment.

By Order

(Secretary, Pune Dist Court)

Contact No: IRFAN [protected] (10.30 am To 1.00 pm & 2.30 pm to 5.30 pm)

E-mail ID Reli.zen.[protected]@gmail.com

NOTE – This is a computer generated sheet, hence no need of signature.

My point here is whether anybody in RCOM monitoring such harassment or whether this is just prank. The mails are coming from a gmail server. Is this authentic??

Can someone please look into this and resolve the same. Am expecting more professionalism and righteous approach from the management.

regards
Partha

Reliance Communications — Refund of my money

1 Review
Na Narendra Vadlamani on Nov 10, 2016
Mark as Resolved

Hi dongle number is [protected], i have terminated by connection at the time of termination i asked customer care that will receive by billed amount of -2300 back or not? He said i will!! But when after termination they are saying that i will not receive my money back and if i want my money i should reactivate my dongle connection.Please do needful help, it is already 60 days please refund my money. My mobile numbers are [protected], [protected]

Hi dongle number is [protected], i have terminated by connection at the time of termination i asked customer care that will receive by billed amount of -2300 back or not? He said i will!! But when after termination they are saying that i will not receive my money back and if i want my money i should reactivate my dongle connection.Please do needful help, it is already 60 days please refund my money. My mobile numbers are [protected], [protected]

I checked offer on *129# offer Paisaa Vasool Recharge of 359 rupees with 10 GB 28 days validity on 8 Nov 2016 and recharged with 359. But I only received 2 GB data. This is bad it shows cheating and not providing the mentioned data of 10 GB. Request you to resolve this issue my no [protected] and provide me the offered 10 GB 3G data with 28 days validity on rupees359 via offer on *129#

Dear Team,

This Regarding the late payment charges impose on us from Reliance Communication.,

As We recd this your message on our mobile that Pay Rs.186.3 due on you’re a/c by 28/10/2016 to avoid late payment charges, I already wrote to customer care that the every time payment updated in your system is too late.

We already paid on time & your representative collect the cheque on 27/10/2016, refer attached copy of this receipt of cheque., if this cheque deposit late in your system, why this late payment impose on us..
Relationship No.[protected]

I wrote this email to Reliance Customer customer care on 03/11/2016, Reminder given to 08/11/2016 with cc to rcomappellate.[protected]@relianceada.com, But not reply..

Kindly look into the matter...

With Regards,

Santosh Salgaonkar

Reliance is trying to harass its customers by sending fake court notices...firstly they cheated people into buying their modem with fake promises and charged for suspended services ...

my reliance number-[protected]
my contact number -[protected]

they contradict with respect to the amount to be paid and the last date of payment on the mails and sms they send

Dear Sir
I am Ajay
I am a new Reliance Gsm Postpaid National MNP customer who comes from Vodafone Postpaid Network.
I had port-out my Vodafone network numbers to Reliance network.
Now my problem is, after port-in i am not able to receive incoming SMS from Banks (OTP & Balance Messages).
I am Receiving other non bank messages also partly. And outgoing sms is also working partly with only few other networks.
There is no problem in incoming and outgoing calls.
I visited many times in Reliance Store Changed sim again and registered complain for the same but after more than 5 days no solution from them.
Detailed information:- Mnp port-in number:[protected] from Vodafjone Postpaid Jaipur Rajasthan To Reliance Postpaid Jaipur Rajsthan.

The executive of reliance called me when i started procedure for porting to another network, and tell me that u don't change your network as they will give me good plan with benefits. she told me plan as per given below

monthly rent - 149
free calls - 400 minutes after that it will cost 0.30 rs. per call
free data - 1gb of 3G data and after that unlimited 2G data

so i am impressed with it and told her to activate this plan on my number on 27th day of Oct, 2016.
but today i got message that " your account usage is high plz pay rs. 981.38 to enjoy uninterrupted services." then i called costumer care regarding this massage they told me that you have only 50 mb of data free after that u will have charge of rs. 4 per one mb, thats why u got that bill when i tell them about plan i known to by there executive they refuse to tell me anything about if as bill is not generated

plz do something with this as i m middle class person and cant afford to pay such huge amount.

my name is dattatray tembhekar
mobile no. [protected], [protected]

Dear Sir,

This is regarding my Reliance Data: [protected] & [protected].

I tookthis connection during month of April 2016 for Rs 1000 and reliance upgraded their services from 3G to 4G elite no one asked me to get buy new dongle to continue their services during the month of Jul 2016 net work signal was disconnected afterwards walk into their store & informed to buy free 4G SIM & go to online to know about new dongle price & surprised they offered worth of 3600, i had informed them that i cannot spend to my new dongle, hence asked to close the services if they cannot provide the services, during month of Jul 2016 net work signal was disconnected, again i called up to the customer care about closing the services they confirmed it will be closed and asked to pay the outstanding bill, so i denied to pay for Aug 2016 Since my new dongle worth of 1000 rs not even used more than 3 months so take back & detect by Aug 2016 month outstanding without getting services from Reliance we suffered lot. Even for cancellation request :[protected] &[protected] raised.

I thought the services has been closed, i wouldn't get further statement since the services already disconnected but again they sent me statement for Oct 2016 without providing single, i had called up many times to the customer support and sent so many (15 times) emails for the clarification, so far i didn't get single response from their end, only the bill payment and collection team asking me to make the payment for the unused services and now threatening that will send legal notice, so far my transactions are very clear i have been maintaining good financial transaction but they didn't provide the services but asking me to pay is unfair.

If reliance forwarded my profile for non payment for issue, kindly do not accept it, because if they had provided the services i would be happily cleared the payment.

I am really pissed off complaining about my net connection[protected] not working again and again week after week and me keeping on complaining and company not coming to any resolution.

local representatives of ADAG Ahmedabad Prahladnagar Mr. Jaimesh Bhatt does not respond after personally calling him. The complaints are totally ignored. My complaint No. is[protected].

I am really not happy with the services provided by the company.

Please get my complaint cleared on immediate basis else I would now be forced to take out the connection. Already there are many connections who tend to be taken out due to this lethargy in services.

Regards,

Alok
[protected]

Sir I have submitted my mobile Bill on 6-9-2016 because of a call received from number [protected] from R Gill of Delhi customer care.But I am still told to pay more money regarding the same Bill from another number to pay more money to get the Bill clear .he told me months ago to 1250 rd to get all dues cleared which I have submitted but now that phone number is switched off and I am getting still call about phone bill repayment.I am being told by New customer care number to repay the Bill or police will be sent to get me to jail.I am being harassed by the customer care regularly his phone number is [protected]

Hello team

i am anup choudhary from jaipur, using realiance gsm sim card with no. [protected].

on dated 4 NOV 16at 10o clock approximate my balance was 30 inr . at 12 am they deducted my all money, i raised the compaint and after one day they refund my money and on the same they deduct it back .

on dates 6 nov 16 i recharged with rs 150 at 11.32 pm .and on 8 NOV 16 they again deduct my all money by saying i have used internet, at the same time i was having 945 mbs left in internet balance,

this reliance people cheat every time by doing this . cheap class greedy people .

so please help me out with this problem

Hi,

Very Annoying services received from Reliance.

I have been marking emails to stop my VAS services which I have mentioned in my trail mail however again I have been charged more than Rs200/- for VAS services which I had requested to be stopped.

Also when I back tracked my Rental plan which was earlier Rs350/- per month has changed to Rs399/- per month without intimation.

Would request to track from when I have been charged Rs50/- extra for Monthly Rental & reverse the same with service tax levied on it. I have attached 2 bills in which you will be able to check the change in Monthly rental amount.

Thanks & Regards
Rexson Rego
www.myuniverse.co.in

From: Rexson Rego
Sent: Thursday, October 20, 2016 10:27 AM
To: 'rcomappellate.authoritymumbai'
Subject: RE: VAS services charges [T[protected]SS010Z3107063]

Dear Team,

I also want to know whether the service tax which was charged in last 2 months bill because of VAS services when it will get refunded.

Thanks & Regards
Rexson Rego
www.myuniverse.co.in

From: rcomappellate.authoritymumbai [mailto:rcomappellate.[protected]@relianceada.com]
Sent: Wednesday, October 19, 2016 5:07 AM
To: Rexson Rego
Subject: RE: VAS services charges [T[protected]SS010Z3107063]

Dear Mr.Rego,

We have gone through your email dated October 12, 2016 for your Reliance number [protected] and regret the inconvenience caused.

As per the telephonic conversation had with you on your Reliance number today, regarding value addedd services related the same has been addressed.

As per detail checked and verified in our system, there is no value added services active on you number.

As per the resolution of the services request ID[protected], waiver of Rs 300(Excluding Service Tax ) has been passed for 120*LDRSubSubscriptionRs30, 120*Vido54646SubscriptionRs60, 60*ADPAYVideoMlySubscription Vas Wrongly Charged for Statement Period 27.07.2016 TO 26.09.2016 and same will reflect in next bill 120*LDRSubSubscriptionRs30, 120*Vido54646SubscriptionRs60, 60*ADPAYVideoMlySubscription Pack will be deactivated within 24Hrs) .

We have registered your complaint regarding value added services issue with Service Request ID:[protected] on October 19, 2016 6:32 PM and It will be resolved on October 20, 2016 by 12:30 AM.

Further, we have made a note of your concern and take this as a feedback to improve our services to meet your expectations.

Your cooperation and patience in this regard is highly appreciated.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Appellate Authority
Mumbai

You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint.

--- Original Message ---
On October 12, 2016 at 1:22 PM, "Rexson Rego" wrote:
________________________________________

Dear Team,

Again in morning I have received a text message stating the renewal of VAS services.

Request you to deactivate all VAS from my number ASAP & refund my money.


Thanks & Regards
Rexson Rego
www.myuniverse.co.in

From:Rexson Rego
Sent: Monday, October 10, 2016 11:48 AM
To: 'rcomappellate.authoritymumbai'; '[protected]@relianceada.com'
Subject: RE: VAS services charges [T[protected]SS010Z3021929]

Again yesterday I have received text message for renewal of VAS services & I am highly disappointed by the services.

I need quick response from you all on when my VAS will be deactivated & all the money will be refunded.

From:rcomappellate.authoritymumbai [mailto:rcomappellate.[protected]@relianceada.com]
Sent: Saturday, October 8, 2016 12:27 AM
To: Rexson Rego
Subject: RE: VAS services charges [T[protected]SS010Z3021929]

Dear Customer,

We acknowledge your email dated September 30, 2016 for your Reliance number [protected] and regret the inconvenience caused.

We have registered the case regarding Value Added Service (VAS) for your number [protected] with Service Request ID:[protected] on October 08, 2016 at 01:51 PM and the same will be
resolved latest by October 08, 2016 at 08:30 PM.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Your co-operation and patience in this regard will be highly appreciated.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Appellate Authority
Mumbai

You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered.


--- Original Message ---
On September 30, 2016 at 1:56 PM, "Rexson Rego" wrote:
________________________________________

Dear Reliance Team,

This is to inform you that there are lot of VAS services activated on my number without my consent .

Mobile No. – [protected]
Name : Rexson Rego

VAS Charged in Aug month is Rs 120.

VAS Charged in Aug month is Rs 180.

I am not using any Value added services on my number & from last 2 months I am being charged for Value added services.

Total amount of Rs 300 + service tax need to be reversed in my current month statement or else I will have to go legal against Reliance Communication for charging rental of VAS services which I have not asked or given consent for activation.

Looking forward for quick resolution on the complaint raised.

Feel free to call me to discuss or reply through email if my number is not reachable.


Thanks & Regards
Rexson Rego
www.myuniverse.co.in


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The information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of, or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and immediately and permanently delete all copies of this message and any attachments from your system(s). The contents of this message do not necessarily represent the views or policies of Aditya Birla Group. Computer viruses can be transmitted via email. Aditya Birla Group Companies attempts to sweep e-mails and attachments for viruses, it does not guarantee that either are virus free. The recipient should check this email and any attachments for the presence of viruses. Aditya Birla Group does not accept any liability for any damage sustained as a result of viruses.

Ef: My Email dated: 25 & 26 Oct. 2016 and Your reply Email Dated: 27th, Oct. 2016

Respected Sir,
I am a postpaid user of 3G reliance mobile and tiring to PORT my mobile 3G GSM mobile number ([protected]) from Andhra Pradesh Circle to Delhi Circle from 15.10.2016 but facing lot of problem. I have submitted all the document as per instruction of your Reliance Mobile store, Ekta Communication, Shop No. 2, Devi Palace, Oppsite Raj Cinema, Prem Nagar, Sector 13, Delhi Road, Gurgaon, Haryana 122001 on 15.10.2016.

My existing sim got deactivated at 12:28 AM on 21.10.2016 but after activation of new sim, I am not able to do any outgoing call and also not able to use Incoming, Outgoing and internet facility since 21.102016

I talked to customer care (198 and *222) and Reliance Mobile Store, Ekta Communication, Sector 13, Delhi Road, Gurgaon, Haryana 122001 for several time but I am not getting any solution.

I have visited Reliance Mobile store, Ekta Communication, Shop No. 2, Devi Palace, Oppsite Raj Cinema, Prem Nagar, Sector 13, Delhi Road, Gurgaon, Haryana 122001 store on 29 Oct 2016 on 5:00 PM and 31 Oct 2016, 7:00 PM but it was close. Then, again visited on 05.11.2016, 3:00 PM shop was open and briefed the problem and requested to re submission of my documents and completed the any formalities required. Your Sr. Executive (Ms. Smita) told the no additional documents are required and we have completed all the formalities and forwarded your documents and complain to concerned department.
Then I talked to Appellate Authority number [protected] on same date i.e. 05.11.2016, 3:30 PM and briefed my problem and my complain number is[protected] then he assured me that It will we reactivated with 48 hrs in any case.

Then I waited till 08.11.2016, 6:00 PM and talked to customer care number 198 and *222 several time but they are telling that due to technical issue we can't help you. Then again visited Reliance Mobile store, Ekta Communication, Shop No. 2, Devi Palace, Oppsite Raj Cinema, Prem Nagar, Sector 13, Delhi Road, Gurgaon, Haryana 122001 store on 08 Nov., 2016 on 7:00 PM but situation is same.
In your Email dated 27 Oct asked me to furnish following detail, which is as follows:

1. Date and time of submission: 15.10.2016 and 10:30 A.M.

2. Address of the Reliance Store:Reliance Mobile store, Ekta Communication, Shop No. 2, Devi Palace, Oppsite Raj Cinema, Prem Nagar, Sector 13, Delhi Road, Gurgaon, Haryana 122001

3. Name of the person who has acknowledged receipt of the document: Smita

Surprisingly, I am getting the E bill as follows:

Reliance number

This Month's Charges (Rs.)
529.64
Relationship number
[protected]
Total Due amount (Rs.)
537.00
Bill period
05-Oct-2016 to 04-Nov-2016
Payment Due date
23-Nov-16

Before porting I have cleared all dues and paid Rs. 850 and Rs. 250 was adjusted from advance deposit. Total: 11.00

Being a Govt. Employee without incoming and outgoing calls I am facing lot of problemand affecting my job as well as personal life. Kindly do the needful and activate my all services (Incoming, outgoing, SMS, Internet facility) on my number([protected]) with immediate effect and waive off my bill Rs. 537.00 because my number was not active during this period.

I am a reliance customer from from 2003 with my CDMA number [protected] and I using this number [protected] since 2013. Reliance being such a reputed company, why I am not getting any solution.

Let me know If any other formalities is required.

Thanking you in advance.

With regards

Dr. R. N. GOPAL
Mobile: [protected]
Vibha(Wife) [protected]