Reliance Communications Complaints & Reviews

This it to bring you in notice that i have taken broadband service in April/May 2015 with BAN :[protected] & CAN:[protected].For initial one week the service after activation service was good but after that the service was not working properly. In every week it will stops for 2 or 3 days and you will logged the complaint it will not get resolved within 24 hrs. I have logged several complaint within 3 months.So finally i decided to disconnect the connections as it was of no use. For that i have informed them via mail to disconnect the connections on 24 August 2015. They have asked me some details which i have provided to disconnect the connections. I have mail communication which i sent for disconnection but i have not received any disconnection mail from them. Now after 1 year i am receiving harassing message on my registered mobile no [protected] to pay the bill of 1902 rs which i have not used or appear before lok adalat pune. After this experience i never recommend anyone to take any service from reliance other wise you need to repent. Needless to say this is very unprofessional and dissatisfactory from Reliance side where they treated their customers so cheaply and so reluctant to look into past history.

Sir from last few days some services like video54646sub60 aautomatically activate on my number and there is deduction of heavy amount rupees like 60 rupees each subscription . I had lost my 100s of rupees . There is no solution i had found.
Please resolve my issue, it is very serious for me. Today i had a conversation with customer care but even now there is no feedback from there side, while it is very critical task to make a call to customer care

Reliance datacard no : [protected]

1) after so many mails to reliance team, still the issue remains pending not solved. what is the purpose of customer care?? change the name to reliance cheat care
2) when reliance are not converting the data card to 4g why you disconnect the 3g connection without information!!!
3) after i have given several requests for termination, you have charged the rental for your delay around 1.5 months refer my 31st aug mail.

Termination request
[protected] 31st aug phone & mail
[protected] sep 6th mail
[protected] sep 20th mail

4) kindly waive off the rental what you have charged for[protected] to[protected], because refer my termination request mail also on 31st aug dated
5) for what reason you have put late payment charges rs.100, this is for your delay and i am not responsible.
6) my plan 3g data was 2gb monthly charges around rs.460 only, how you changed the plan without my knowledge.

Dear Sir/Madam
I m Deepak bearing Reliance GSM Karnataka No : [protected] wish to bring your kind notice that on 30.10.2016, I activated 30Mints Std for rs 9.00. I received a confirmation msg which was valid up to 12.00midnight and I talked 30 mints.But unfortunately rs 31.00 was deducted from my main balance instead of my promo balance.
I talked to Reliance Care, the gentleman told me it was deducted bcoz of blackout day(Dewali).But sir, If it was not supposed to valid, why the recharge got successful? Like other special offer (if it is not meant for us or expired), it must say recharge is unsuccessful.why the same didn't happen here?
Dear Sir, Kindly look into my matter and give my rs 40.00 back
Thank You.

This compliant is on behalf of my wife mrs. swati kulkarni. we have been using reliance net no.[protected] for more than 5 years. our monthly post paid plan was 2gb & was working well w/o any trouble till june'2016.

In july'2016 we found that the card is not working. when we tried to check with their nearest customer service center, it was told that. it's mainly due to transition phase & migration from 3g to 4g. it was also told that, we will have to buy new data card so that we can use 4g sim. this whole show was going on for more than 2 months, our old card was not in service, still we paid all the bills generated according to our original plan.

We faced lot of problems during migration & trying to list them below -
1) without customer's knowledge, they unilaterally disconnected old card.
Nearest customer service center (at pumpri, pune-411018) was not able to help & provide correct information.
2) by mail & sms repeatedly it was informed us to purchase new data card @ rs.899/-. actual price was rs.1599/- when purchased online. when tried to find out the reason on their help line, it was simply told that that offer is now closed.
3) it was clearly told by their representative that 4g migration to our number will be done w/o changing our original plan & rates.
4) after completion of all 4g formalities, i got a shock that our plan was changed to 5gb, only when i checked online.
5) when i made complaint on their helpline, i simply got the mail that for 4g netpack minimum plan is 5gb @ rs.1100/-

In view of their unprofessional approach, finally i sent mail on 28.07.2016 asking them to discontinue service to our no.[protected] w. e. f. i had also informed them that we are not going to pay any of their bills generated according so called 5gb plan. to this effect i also sent repeated no. of mail reminders in august, september & october, still monthly bills were generated & mailed to us.
Finally we got their mail on 15.10.2016 stating that our service request was registered vide id no.[protected], but we will have to pay rs.2448.48, which is charged as rental for 3 months.
At this stage, we want to ask following questions to reliance communications ltd.
1) why our no. was not disconnected in july'2016 in spite of our written request?
2) why their staff misguided us during purchase of new data card & 4g migration w/o changing original plan?
3) what about the bills / charges paid by us for the transition period, when our old card was not in service?
4) why we should pay their bill of rs.2448.48, which is supposed to be their fault?

Today (04.11.2016) we got an sms sent from - dz-rcommh stating that case has been filed against us & we have to appear in court, if bill is not settled by today evening, sms also mentioned to contact one mr. zakir - cell no.[protected]. this no. was continuously busy.
Also got a call from cell no.[protected] on 04.11.2016 at around 2.36pm, threatening us that a legal case has been filed against us & we will have to appear in shivaji nagar, pune court. when asked about legal notice, the lady simply disconnected the call.
Now, we don't want to pay single rupee to such an unprofessional company, who don't bother about their old & loyal customers like us.

At this stage, i need help to come out of this problem w/o paying any charges to reliance communications.
Seek consumer forum's help & expert's advice.

Also suggest reliance customers, to share their experience / complaints.

From - d. h kulkarni
Chinchwad, pune.

I have not getting net signal for almost last two months, hence did not use net connect" card, but i am getting payment request in my registered phone via SMS regularly and today 4/11/16 got an sms saying legal proceedings will be taken against me.

I have spoke to your payment reminding officers several times regarding my problem, they could not colve it because they say it is not in their perview.

I was using reliance 3G datacard postpaid connection (No: [protected]). There was a communication in Jun that it has to be upgraded to 4G or the service will be discontinued. Then I had to spend Rs.899/- & buy the 4G device and it was activated on 01st Aug’16. Before buying 4G dongle they promised, same plan will exist in after upgrade. But after a week since the time it was upgraded, the service was stopped & when I called the customer care, they said different plans with high rate & suddenly there was high price mentioned in the outstanding amount & the plan was changed without my concerns. After after multiple conversations, they provided me the Secretariat office number of Relaince ([protected]) & asked me to speak to Amita Shetty. I called the number & spoke with Sampoorna & I explained her about the issue, she understood my problem & ensured to provide the solution within 3days & provided the ticket ID[protected]. Then I did not get call again. I waited for couple of days & called back to the Secretariat office number again & spoke with Nadeem & eve he provided another ticket ID[protected] & assured that it will be resolved & then later I got a call stating that the amount has been waived off for the bill cycle of Aug – Sep as the amount was paid for the other moths. Then I requested them to discontinue the service as there is no more outstanding & I was not happy with the kind of service they provided & the plan & amount changes what was done with my concern or notification. They asked me to contact Customer service & raise a request to terminate the service. Then I called to the customer care & spoke with Imran & he clarified that there is no outstanding amount & assured that the service will be terminated in 7days & provided the ticket ID[protected]. Now I have been getting mails & phone calls to make the payment for Sep, Oct & the previous outstanding. I have clearly explained but no use and got call from layer saying that the company filed a complaint against me which is totally unfair as I did not receive any communication this.

Am not using the data card device from August. Reliance should have good computer system such that they should not charge peoples who terminated the connection and device not in use. Please help me in suspension/termination.

Below are the executive names & Ticket ID for your reference.

Customer Care Team:
Rahul - Executive
Bhavya - Executive
Rahul – Executive
Imran – Executive
Secretariat Office ([protected]):
Amita Shetty
Sampoorna
Nadeem

Ticket IDs:
[protected]
[protected]
[protected]
[protected]

Iam a reliance CDMA data card customer and my number is [protected].My number converted to 4G without my approval and 4G sim not yet send to me.I have contacted reliance show room and got new 4G sim and currently using the same.I have called customer care for waiver for aug16 bill and they provided the same and requested to cancel the CDMA number however it is not done by customer care.Again I called customer care after sep16 bill received and requested the waiver and termination of same number however they agree for termination and refusing to give waiver.Since I didn't received old number 4G sim but they are frequently calling me for bill balance.Please resolve this issue and do the needful.any questions please call me.[protected].

Hi sir,
i was using reliance mobile and datacard postpaid connection(No:[protected].Suddenly they stop service for my 3g dongle and asked me to buy 4G .So again i spent 1000rs to bug new dongle .Before buying 4G dongle they promised, same plan will exist in after upgrade but after bought new 4g dongle they said different plans with high rate.Last few months they are charging more than what i had used and changed plans without my concerns so i was asked to terminate connection but they are not even replying mails/phone calls and asking to pay money fully for around 2 months .i have clearly explained but no use and got call from layer saying company filed a complaint (plc23678)against me.I am middle class person so i cant go and fight with them in court .So without option i paid full amount with tears.

.Really i never ever got disappointment like this .This is not a good company policy to take care customer..Due to this lake or bad customer support i left from this network for both mobile and datacard postpaid.

Bill issues in reliance no:- [T[protected]US010Z3014470]

Below t mail from reliance which i got on Oct 7

Dear Mr. Ramaiah,

We have gone through your email dated October 6, 2016 for your Reliance number [protected] and regret the delay in response.

As per the telephonic conversation had with you on your number [protected] today reagarding service termination and billing issue.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Please note that your request regarding service termination and billing issue has been registered vide Service Request ID:[protected] and the same would be resolved by 1:00 PM October 12, 2016.

Further, if you have any concern then we request you to write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

My reliance number is [protected] and i am complaining again the third time i was generated a bill amount of 4200 when i first migrated from cdma to 4g and the head ache of migration is still following me. First of all i used to pay 999 rs for 40 gb and suddenly they tell me without prior information that the plan has changed from 40 gb to 3gb at 650 rs. Now after consuming 5 gb of 4g data they inform me that plan has changed and i have consumed 2gb extra which i have to pay as value added services.

First of all you have to inform the customer that the plan has changed. Also there were some plans which were available at 1000 for 5gb. The reliance without asking customers which plan to chose they themselves put me in 3 gb plan and since i consumed 2 gb extra they are asking me to pay.

Now after talking and complaining with various reliance team im still having a bill amount of 2300 rs. Just a big head ache from reliance. They say if i dont pay they will give me legal notice. Dear reliance have some ethics i know you are doing business but at least value your customers. If i really deserved to pay the amount i would have paid.in the middle of the billing cycle you changed the plan and ask me to pay the money which is crossing to above 4000 rupees. Where is 1000 rupees which i used to pay and where is 4000 rupees which you ask me to pay? Just giving me a waiver of little amount is not enough? During migration you said all plans will remain same and i still have the proof. I have attached it for your reference. Legal case works for you if customer has cheated you not vice versa.

Customer name mohammed hassan ali
Mobile no: [protected]
Relationship number
[protected]

Please see the below URL

http://www.consumercomplaints.in/irctc-my-irctc-account-shobin1983-suspended-c13...⇄

Anybody can search with my mobile number and find my home address, dob and email address. Because of this I have faced some issues in my life. So please remove the above link and its content from your website asap.

My issue related with IRCTC already resolved so I dont want to keep this details in public.

Thanks,
Shob

Hello i have a reliance no. [protected]. After there 4g migration. My mobile bill got higher upto 5000. And it was not negotiable thats why i did not the bill after that they disconnect my all service. After some day there executive call me and tell me if i pay 1200 rs they will waive off all remaining amount. I pay the amount on 21oct. 2016 but till now my no. Is not activated. +[protected] this no. Which i received call from and executive name is rohit tyagi. Please sort out my problem.

We have got a call from [protected] this no for porting my airtel no [protected], we have given him the porting code and my id as aadhar card on his same whatsapp no on 24th oct 2016, and on 30th my no was ported to reliance, but since than i have not been given the sim nor the person on [protected] this no picking up my calls.

Please help me and provide me the sim, its my business no and for last more than 5 days it is been shut. And i am loosing business.

My subscriber ID is[protected]. I started availing broadband connection from Reliance in October 2015, with the hope to have uninterrupted internet service for my profession. The service agent boy was very interactive while giving the service and promised to resolve any issues faced in future. I was happy to get the connection with an unlimited plan which was not being provided by any other broadband service provider in that area. I also availed a fixed line service along with the broadband.

The service was good for first few days even though the connection was lost for 1-2 hours or more every week. But, I was satisfied with the speed. So, I didn't complain much for initial few days. But, to my dismay, I started facing more and more problems regarding the connectivity. I called the agent who gave me the connection (Raju, Mobile: [protected]), but he started avoiding my calls. I had no option left other than contacting the regional office and complaining against the agent for not taking any steps to resolve my issues. This continued for more than 1 month.

When the first bill came, I got surprised to check the bill. Instead of showing 2 connections (1 Broadband and 1 Fixed Line), the bill showed 3 connections (1 Broadband and 2 Fixed Line), even though I have never applied for a 2nd fixed line connection. I called the Reliance Communications customer care to seek the reason why this extra landline connection has been added to the bill even though I have never used the connection (I didn't ask neither for a receiver nor for a connection). The customer representative asked me to register a complaint for closing this 2nd landline connection and I did that immediately. By the end of that month, I paid all the bills fully before the due date.

After registering complaint, I thought the extra unwanted landline connection will be closed. But NO!!! It was still giving me GHOSTLY service!!! I never realized that the 2nd landline was still in service until I got the next month's bill which included extra 300 Rs. for that connection!!

I thought, it's OKAY. May be the company has forgot to close the connection and so, I called the customer care as well as the agent boy and the service engineer to immediately close the 2nd fixed line connection. And I paid that month's bill also in full before due date.

In between, the broadband service became worse and worse day by day. Almost every day, I started facing connectivity issues. Once, it so happened that I couldn't use internet at all for more than 2 weeks even after constant follow up with the agent and filing complaints with the customer care.

Finally, I decided not to continue any service from Reliance due to these poor communication and worse service. So, I asked them to discontinue the service and clear all my dues. They said, my outstanding bill was 1098 Rs. till then. They also said that I have to pay the bill till the service is not cancelled from their side. I asked them why should I pay bill for a landline connection which I never used and a broadband connection which gives service for only 15-20 days every month!!!

But I never got any satisfactory answer from their side. In every month, my due date of billing was 30th. I used to get calls from the customer care from 20th every month to pay the bill. And while talking to the customer care, I always told my concerns and issues but never got a proper answer!!! Every time, they would take a complaint of my issues, give the ticket number to me and assuring that the problem would be solved within JUST 48 HOURS!!! But no problem had been solved any time and I had to pay bills after bills for unwanted extra services for which I had not applied or didn't get service.

Finally, with lot of frustration, I stopped using service and informed them to cancel the connection at the earliest. I wrote mails after mails to discontinue the service but they always replied with the typical answer "We are sorry for the delay and the inconvenience caused".

At last, after 1 month 18 days, I got a mail stating that MY REQUEST FOR CANCELLATION HAS BEEN ACCEPTED!!! WOW!!! So fast reply!!!

No wonder, they charged me bills for the 3 months during which I didn't use the connections at all because I shifted to another place and took local cable connection!! If I had loved their service, I had never changed the connection. When my connection got cancelled, my outstanding bill has accumulated to 2433 Rs. (From 1098 Rs.)

Every month, I get mail from Reliance Communications for paying the bill and today I got a legal notice also from them for the non-payment.

I want to know,

1. WHY SHOULD I PAY BILL FOR A CONNECTION WHICH I DIDN'T USE AT ALL?
2. WHY SHOULD I PAY BILL FOR THE DELAY IN RESPONSE OF THE COMPANY?
3. WHY DOES THE COMPANY TAKE 3 MONTHS TO CANCEL A CONNECTION?

I want proper judgement of this issue. If I am guilty in any step, I would accept that and will pay the full amount without any objection. But, I won't pay more for this worse service without a good explanation!!

Regards,
Sayantan
[protected]

I took reliance broadband connection ([protected]) 3 years back from reliance head office Nungambakkam. As you know that We got Reliance network changed to 4G in Tamil Nadu and all the customers are requested to convert/upgrade their SIM and Dongle to 4G network support devices. When I tried to obtain the new 4G SIM from Reliance Office, I got to know that the SIM provided to me is from Andra Pradesh SIM so Tamil Nadu SIM cannot be issued to me and I need to get the AP Circle SIM. I am not sure why they have given AP Circle SIM instead of TN Circle SIM during the time of purchase even though I am from Tamil Nadu.

However, I have requested Customer Care office both local office and Head office to help me to get the AP Circle SIM. They have promised me to get the AP Circle SIM and I travelled to customer care office for this purpose many times but all went useless. However between these duration, they have changed my billing from 599 plan to 1300 plan automatically after converting from 3G to 4G and keep sending the bills which got increased to Rs.2700 for past two months. I keep explaining this to customer care service executive regarding my SIM issue and the reason why I was not able to use the 4G. I appreciate as they have reduced at least my billing to Rs.1400 after a long struggle.

But My concern is paying remaining amount Rs.1400 is not a small amount as I did not use even a single MB of data for past two months due to SIM issue which was created/confused by Reliance service.

Hope you will consider my situation and help me to get it resolved by giving full waive off and help me to get the better solution.

You can even call me at the registered mobile number for any clarifications and hope to hear from you on this ASAP.

It is waste o[censored]sing reliance network, since iam complaining for past 3 months regarding customer care call connectivity for my number [protected] there is no reponse. It is fully very very waste network than any other network.as one of the Reliance customer I really very much worried about this happening. It irritated very much me because of one and only reliance network.

My name is sanyogeeta tiwari, my mob no-[protected]. I am facing money deduction by unwanted service such as intelgamesub21, modelsoft30 etc. I called customer care for unsubscription number of 155223 but there is not any take hard decision for my refund balance.
I request u to take hard step as soon as possibile and there is not such type of problem will create in future

I bought reliance wipod device last december by paying 1700 rupees, but recently i got a message to upgrade it to 4g and i have to pay 1500 extra for the device.
My existing cdma connection is very bad. Its not getting connected from 3 july 2016 and i wish to disconnect my connection for the same reason.

Every month the bill is getting generated and i have been asked to pay 960 as settlement fund.

I am your customer number [protected]
. A big brand known as reliance where as come to the point of service, it is so poor.
In month of october i complained on 14 october 2016 at 4.15 pm to 198 against unknown charges deduct by you without informing me. At that time the girl named pooja in senior department said the service charges are which 1st time 5rs and then 10rs deduct from your main account then say sorry we did not help you because we solved the issues under 24 hours of after deduction charges it's could not be refund.
She also said it's one time charges but deduction seems fraud.
Even i did not applied activation for any kind of service then what charges made by you???
Service activate by whom??
How i complained against this matter under 24 hour, i did not receive any alert by massage or call when deduction made.??
But she only have to say sorry??
And said it's never happened again.
I said okey let's see.
But again i lost my balance of 26rs activation o[censored]nknown service. I again called on 198 and regarding this, again it's girl who answered poorly sir charges of 26rs deduct from your account on 30 october 2016 but you are calling today on 2 november 2016, sorry we could not accept your complaint and balance cannot be refunded.
She never told me that what kind of charges this?
When i called on *333 there is another girl,
She says i cannot checked it right now, i file your complaint but she did not send the complaint number?

All my question still same?
How automatically deduction made???
What kind of service is this???
Who activate this?
Why you did not inform your customer about deduction??
This seemed fraud.
There many users are using reliance.
How much you covered lose by charging your customer fraudently?
What is difference between reliance or thief?
Can anyone there to listen complaint i fade up with your service need to port my number??

Dear Sir/ Madam

I have network problem last 3 months and I have been complaint many times but I haven't take any feedback from Reliance Communications. At least I don't use Internet service last 3 months but I always paid my Bill fully and When I said that Please deactivate my sim than gave me console but no feedback is given by them. So I want that either resolve my problem or deactivate sim.

Kailash Chand
C. No-[protected]