Reliance Communications Complaints & Reviews

Hello,

About 3 months back I received a call from Reliance office in bhashaweshwar nagar, Bangalore.

They offered me a postpaid connection with free calls for just Rs 199 per month, and I accepted it.

An executive came to my place to take all necessary documents and gave me a SIM . I paid him Rs 199 too.

I was informed that my SIM would be activated within 24 hrs. Its been 2 weeks now and still my SIM is not activated. And nobody is answering my calls anymore.

Please check all the details given below and get the SIM activated or give me a refund of Rs 199.

I managed to get the personal email of one of their employees ([protected]@gmail.com) and she told me that the their officials are fraud and that I can post a complaint.

She also gave me their office address.

Office Address:

MD of company-
Mr Rakesh
bhashaweshwar nagar, near pavithra paradise,
above Sony showroom,
R.V technoligies,
Bangalore

Contact numbers from which I received calls regarding the post paid SIM:
[protected], [protected]

Best regards,
Shahir M |

One sudden day a executive of reliance called me and offered me for a sim card for free of cost. only the security money to be paid for the sim. and i have paid 500 rupees. that executive told me that if there will be any problem with the address verification then the service for the sim card will be stopped. That's why i was very careful about this issue. one day i got a message that the address verification has been failed though i didn't get any call from any of the reliance executive. now suddenly one day my outgoing services has been stopped as well as my internet services. from yesterday onward my incoming has been stopped and it is saying (if anyone is calling) that the dallied number is incorrect. i have called that reliance executive for several times but that lady is saying that she is feeling bad for this situation but not taking any action. still now none of the reliance address verification executive has called me nor they have came to my house for any kind of verification. may i know what kind of customer harassment is this? Please it's a request to take necessary step for this company. And I want my service back within a day.

Dear Sir,

I had a connection which stopped working when you were upgrading to 4g. For 2 months I suffered and paid my bills even when I couldn't use net. I had to go for alternate connection as a backup. After calling consumer care repeatedly (avg call hold time 20 min each time) I was told that if I don't upgrade then I can't use your services anymore to which I told them I would like to discontinue...

Now am getting this mail as below of going to Lok Aadalat... This is HARASSMENT and does not suit the dignity and stature of Reliance.

Also am not sure if this whether is a prank as the below mail is from some Gmail id. If it's Reliance or some Govt body then why use a public mail server and not Gov or Reliance id?

PFB the mail I recd...
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APPENDIX – M

Notice U/s 20(2) of Legal Services Authorities Act, 1987

DATE 01/11/2016

From,

The Secretary,

Pune Suburban District Legal Services Authority,

District Court, New Building

Shivaji Nagar, Pune – 411 003.

MITHUN MODANI

ORACLE FINANCIAL SERVICESS PVT LTD NEAR AMBROSIA RESORT

ORACKLE PARK AMBROSTA BAVDHAN KHURD PUNE PUNE

CAF No[protected], MDN No [protected]

Ref: - Pre-Litigation No LK/OCT16/Z8OCT105008 of NOV 2016.

Subject: - Proposal of Reliance Communications Ltd, for presenting your dispute with regard to outstanding billing amount of CAF No[protected], MDN No [protected] before the Lok-Adalat for determination.

Sir/Madam,

Apropos to the subject mentioned above, you are hereby informed that, the Applicant Reliance Communication Ltd, Pune with regard to the outstanding billing amount of Rs 763/- has arranged an Pre-Litigation Lokadalat on Saturday dated 12/11/2016 at 11.00 AM to 3 PM. It is contended that you have availed Services of Reliance Communications ltd, but failed to pay the above mentioned billing amount. The particulars of which are as under:-

1. Type of the bill :Telephone/Data Card service rendered.

2. Name of Customer : MITHUN MODANI

3. Total Outstanding amount : 763/-

Please pay the same on or before[protected] to withdraw the case

Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at Pre-Litigation stage to Lok-Adalat u/s 19(5) (ii) of the Legal Services Authority Act, 1987 for final determination. Hence you are requested to remain present in the Pre-Litigation Lokadalat, which will be held at District Court, Pune on 12th day of November, 2016 and get resolved the matter.

Treat this as Most Urgent.

Pre-Litigation Place, Time & Date:

Dist Court Building, Shivaji Nagar, Pune – 411 005

On Saturday 12th November, 2016 at 11.00 AM TO 3 PM

CHEQUE / DD TO BE ISSUED IN FAVOUR OF “RWSL A/C RIS “[protected]"

and despatch to the following ADD:-

Reliance WebStore ltd

Bldg B 18 Office No A1, Kubera Park Society

Beside Fakhri Hill Soceity Opp. Salugther House

Near Lulla Nagar Chowk Kondhwa Pune 411040

FOR PAYMENT THROUGH NEFT

Account Name Reliance Webstore Limited

Account No. [protected] (Current Account)

Bank Name Standard Chartered Bank

IFSC code: SCBL0036084

After making the payment, please provide Bank Name, UTR code / Transaction Ref No. with Snap shot of the payment.

By Order

(Secretary, Pune Dist Court)

Contact No: Irfan [protected] (10.30 am To 1.00 pm & 2.30 pm to 5.30 pm)

E-mail ID Reli.zen.[protected]@gmail.com

NOTE – This is a computer generated sheet, hence no need of signature.

Kindly look into this and suggest.

Regards
Mithun

Hi,

Note : complaint for reliance customer care and service

Sim no : +91 [protected]

I had lost my sim card balance two times for intelgamesub 21 type auto renewal service which was not activated by me.

Still i request for refund and close it. But your customer care executive officer - mamta, jasmin would not take care about it i have also one call with one another guy.

Sir / madam,
I would like to draw your attention to the billing problem faced by me since oct 2016:
1. I am a senior citizen retired from private limited company. I selected reliance data card because it is reliance which provided service to common man on the street at the time when mobile service was considered to be white elephant, by late mr. Dhurubhai ambani. I had been enjoying your service since july 2014 with 2g service. I opted for a scheme of rs.599 with 6gb of data usage and the last bill including service tax came to rs.685/-. Though your 2g service was awfully bad, i had been paying bills regularly. My reliance data card no. [protected]

2.in the month of sept. 2016, i received an sms on 03.09.2016 stating that my service has been migrated to another service plan with 3gb data usage rs.700 plan and i have to contact customer care service for any other details. I hope you will understand that the customer has to be given a choice to choose the service that is suitable to him (Affordability) and he should be given sufficient time to plan for his suitable plan and the toggle and other requirements. At present the fees payable for data services are coming down, i do not understand why they are increasing my bill amount. When i visited reliance store they informed me that i have to buy new 3g toggle and sim card. I requested reliance store to discontinue my service as all the customers are going to 4g service and why should i go to 3g and to 4g replacing toggle every time. The store person told me to contact the customer care service for discontinuing my service. And i received a bill for rs.805/- (All inclusive) in sept 2016 unit consumed - nil and another bill for rs.216/- for oct 2016. Unit consumed - nil. My earlier bill for aug 16 was rs.371/-

3. I send mails to customer care service to discontinue my service and as per reliance manual of practice, customer can send mails to discontinue his service to customer care service and every mail has to be docketed and to be replied. Though i had send three mails, not a single mail was replied by reliance customer care service

4. I am getting threatening calls from recovery section that i have to pay all the bills raised against me though i have not consumed any units for which details are available in the bill. When i informed them that i have written to customer care service to discontinue my service they informed that they will initiate legal action and legal notice is on the way etc.

5. I have given details of bills received by me for the last three months.
Aug 16 - 2g service - 371.00
Sept 16 - 3g service - 805.00
Nov16 - 4g datavoice_cn - 221.00
Please inform me why there is huge fluctuations in the billing.

Can you please look into this tangle and help me to resolve this issue and to come out of this hurdle which is disturbing me as i was enjoying trouble free service from reliance since 2014. This is harassment and does not suit the dignity and stature of reliance. Please inform me on the following:

1. Has my service been discontinued and if so from which date. Will i be assured that no further billing will come from reliance and no harassment will be faced by me before i decide for the dues. There are numerous complaints that reliance do not disconnect the service and keep raising bills subsequently in the consumer forum.

2. Is it fair on the part of reliance to force a customer to avail a service without informing him of various schemes available and the toggle replacements etc. And without his consent.

3. Is it fair on the part of reliance customer care to ignore mails send by customer without replying and sending bills and threaten them with legal action etc.

I am looking forward for a reply from you. I am also marking copy of this grievance to ministry of consumer affairs and to trai as i am not sure of outcome from reliance as on date.

Hello,

My number is [protected]. From last two days i am unable to receive the OTP from any online portal. Even i am not getting any kind of OTP from banks also. For this i called to my bank then said everything is ok there, you should talk with service provider. So i called to reliance call center they said you should talk with your bank. I am very much frustrated with reliance now.

Is there anyone who can resolve my problem.

Thanks

Dear Team,
My reliance number is [protected]. I had received a offer massage from id RM-615177 that '' .FREE 1GB 3G Data !! Sirf RC40 ke recharge me Rs40 ka balance aur All call 40p/min. For 28 Days. Dial *129# for best offer. Best caller Tune Dial 1296121 .RGSM'' today but i didn't receive the any benefits of same. I received TT of 37 only. so please shoutout my problems ASAP.

Hi, I have ported my contact no [protected] from Aircel to Reliance, i got a call Reliance care for verification she said to handover my original id and and address proof to landlord but I refused because its in legal to handover my original id and address proof. i said u can visit on my communication address for verification but i will not available i you want to meet with me on mailing address so u can visit on Sunday because i have a job then she barred my calling and net connection then i called to customer care he said visit reliance care for re documentation i visited at there she arrange to re verification for sunday 06/11/2016 but its not done still now i am getting very irritation my contact no still working.

RE: Escalation : Surrender Request- Pathetic customer care service ( Wireline Broadband Customer ID :[protected] [T[protected]SAS010Z3244934]
Inbox
x

rcomappellate.authorityupe
5:58 AM (3 hours ago)

to me
Dear Ms. Rani,

This is with reference to your e-mail dated November 05, 2016, for your Reliance Broadband Subscriber ID[protected] and Fixed Line Phone number [protected], regarding service cancellation and billing issue.

We regret the inconvenience and delay in response.

We request you to reconsider your decision for service cancellation and provide us an opportunity to resolve the issue.

The request for service cancellation is registered vide Service Request ID[protected] and one of our executives will contact you within 48 hours.


Your services will be active till the date of cancellation and monthly rental will be applicable.


We wish to inform that post cancellation, you need to return the instrument (if any) or else will be charged Rs.1250/- for telephone instrument and Rs.1500/- for Internet instrument.

The instrument will be collected within 15 days from the date of service cancellation.


The advance payment made by you at the time of installation was not the deposit but it were installation charge, which are non-refundable. Hence, we are unable to process your request. It has already been adjusted in your first bill.

For billing issue, kindly write to us once the service gets cancelled from our end.

Be assured that we will do our best to resolve your concern.

Thank you for choosing Reliance.

Regards,

Namrata Kubal
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download !
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments)

with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity

named above. If you are not the intended recipient, beware that any disclosure, copy distribution oruse of the contents of this information is prohibited. If you have received the electronic

transmission in error please notify us immediately.

--- Original Message ---
On October 31, 2016 at 8:17 AM, "******" wrote:

Hi Reliance Authorities / Yogesh Kumar Shukla (Appellate Authorities),

In reference to the pathetic Internet connection service of Reliance and keeping in mind my continuous complaints about the network problem, I want to surrender my broadband connection with full security deposit refund, Since my connection is not working since August-2016

I am also being charged bill or the September / October month where I did not use my internet services in any ways by any means.

So Please consider this mail as my surrender towards the availing of the Reliance Broadband services. I won't pay any bill further anymore.
Also, send some lineman / Engineer to take out the Reliance Modem / Connection from my home.

Complaint No : [protected]
Reliance's Wireline broadband internet connection.
Plan Details : 2 Mbps Unlimited.
Customer ID :[protected]
Location : Harbans Mohal, Kanpur, Uttar Pradesh (Pin : 208001)

Thanks & Regards,
******
Ph-******

On Tue, Oct 4, 2016 at 2:10 AM, rcomappellate.authorityupe wrote:
Dear Ms. Rani,

This is with reference to your e-mail dated September 21, 2016, for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.

We regret the inconvenience and delay in response.

The connectivity complaint is already registered vide Service Request ID[protected], which is in process and it will be resolved at the earliest.

We have taken up your issue and will get it resolved on priority.Once the mentioned issue is resolved, we will notify you via SMS or Phone call.

Be assured that we will do our best to resolve your concern.

Thank you for choosing Reliance.

Regards,

Namrata Kubal
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download !
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments)

with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity

named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic

transmission in error please notify us immediately.

--- Original Message ---
On September 21, 2016 at 10:46 PM, "******" wrote:

Hi Reliance Authorities,

I am emailing again and its really frustrating.

These assurances of the issue being resolved are not working anymore. The problem is still there and I am still not able to access the internet from past 20+ days.

So instead of giving me assurance please tell me about the reason of the issue and its resolution timeline.

Please try to understand the criticality of the issue.

Regards,
******
Ph-******

On Mon, Sep 12, 2016 at 5:48 AM, [protected]@relianceada.com wrote:
Dear Customer,


This is with reference to your e-mail dated September 01, 2016 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.


We regret the inconvenience.


The connectivity complaint is already registered vide Service Request ID[protected], which is in process and it will be resolved at the earliest.


We have already taken up your connectivity issue and will get it resolved on priority.

We request your co-operation in this regard.

Be assured that we will do our best to resolve your concern.


Thank you for choosing Reliance.


Regards,


Sonali Ekhande
Officer-Customer Care
Reliance Communications Limited.


For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !


Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp


Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged.


The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 11, 2016 at 10:19 PM, "******" wrote:

Hi Vaibhav / Rajbhar / Other Reliance Authorities

These assurances of the issue being resolved are not working anymore. The problem is still there and I am still not able to access the internet from past 20+ days.

So instead of giving me assurance please tell me about the reason of the issue and its resolution timeline.

Please try to understand the criticality of the issue.

Regards,
******
Ph-******

On Wed, Sep 7, 2016 at 2:47 AM, [protected]@relianceada.com wrote:
Dear Mr. Rani,

This is with reference to your e-mail dated September 6, 2016 for your Reliance Broadband Subscriber ID[protected], regarding connectivity and billing issue.

We regret the inconvenience and delay in response.

Your connectivity complaint is already registered vide Service Request ID[protected], which is in process and it will be resolved at the earliest.

We have already taken up your issue and will get it resolved on priority.

We request your co-operation in this regard.

Be assured that we will do our best to assist you.

Thank you for choosing Reliance.

Regards,

Vaibhav Khandagale
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email:[protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 6, 2016 at 5:24 AM, "******" wrote:

Dear Mr. Rajbhar,

This is in reference to your assurance in the trailing mail that the connectivity issue with my Reliance Wireline Internet connection would be resolved at the earliest being not fulfilled at all. I am still not able to use the basic internet services in the first place and it has been 15+ days now since 19th August 2016. There is still no resolution for the mentioned Complaint number : [protected] yet.

I am now really angry and dissatisfied with the response of Reliance's official authorities and their fake service promises. This kind of service is forcing me to take service of another internet service provider instead of Reliance.

The issue hasn't been resolved yet and also there is no communication via SMS or Phone regarding it. The customer care is also not giving any proper statement for my queries regarding the complaint number.

I would like the higher authorities to take up the issue at the earliest and resolve it ASAP.

Regards,
******
Ph-******

On Mon, Aug 29, 2016 at 5:44 AM, [protected]@relianceada.com wrote:
Dear Rani,

This is with reference to your e-mail dated August 27, 2016 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.

We regret for the unpleasant experience faced by you and delay in response.

We have already registered your connectivity complaint vide Service Request ID[protected] and it will be resolved at the earliest.

We have taken up your connectivity issue and will get it resolved on priority.


Once the mentioned issue is resolved, we will notify you via SMS or Phone call.


We request your co-operation in this regard.

Be assured that we will do our best to assist you.

Thank you for choosing Reliance.

Regards,

Ganesh Rajbhar
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email:[protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On August 27, 2016 at 9:58 PM, "******" wrote:

Hi Reliance Broadband Team,

I am a customer of Reliance's Wireline broadband internet connection.
Plan Details : 2 Mbps Unlimited.
Customer ID :[protected]
Location : Harbans Mohal, Kanpur, Uttar Pradesh (Pin : 208001)

In reference to the above information, I hereby want to register a complain regarding my internet connection, as it is not working from past 6 days & the response of reliance's customer care people is pathetic while handling my complain. Refer to the complaint number mentioned below.

Complaint No : [protected]

Even though reliance promises to close the complaint with a proper solution within 24 Hrs timeline but still there is no resolution of the problem.

So, I request the higher authorities at Broadband services to look into this matter & resolve the issue ASAP & get my internet connection to work as I have really urgent requirements for personal usage.

9:11 AM (1 minute ago)

to broadband, rcomappellatea., Rcomappellatea., Rcomnodaloffic., RCOMWireline.A., rcomappellate..


Hi Reliance Authorities,

In reference to my email dated 5th November 2016 and all other previous trailing emails, I would like to tell you that you can send your executive or the Lineman guy to pick up the instrument, But I won't be paying you for any pending bills whatsoever.

I will be moving to Consumer Court regarding this issue if Reliance will keep harassing me. My previous emails are my proof for your pathetic service and dis-concern towards my problem.

Because even after many complains over email the Reliance people did't even bother to contact me or reply me with the proper solution of the problem. I have already paid the bill till August and I won't be paying any monthly bill anymore, since the connection is dead at my end. Only after my surrender request you people are taking action and claiming to get the issue resolved, But I don't want your Broadband connection now.

Please come and collect your device and return my deposit instead.

Sir my contact no is [protected]. I want to contact reliance customer but call is not connected. My email is (Yogender.[protected]@gmail.com)
I want to change my plan. Your customers do not take any action. So i want to contact higher authority of reliance communication to activate other plan. I want to change my plan your customers do not take any action so i want to contact higher authority of reliance communication. So i please request that contact me as soon as possible because i m in troubleso i please request that contact me as soon as possible because i m in trouble.

I have call to my relative with mobile number [protected]. This number is Varanasi district Uninor number. Call duration 2:59 min date[protected] Company deducted balance of rs 300 and previously threre have 3 incident two200 rs false deduction and one 300 I have complained for 200 rs two incidents with complaint number[protected] and[protected] they so not refund my balance and said the deduction is right I call for [protected] Varanasi Bsnl number. So please check my previous 3 month balance deduction of multiple of 100 and try to return it.

Reliance is one of the worst service provider.Time and again they will deduct some random charges .This time They have deducted 200 rs from my account.My balance on 2nd nov in main balance was 212 rs.when I checked on 4th nov my balance became 12 rs in main balance.i have got promo balance also around 400rs.When I have given mail to reliance customer care they have replied that for calls i made charges got deducted.1st of all I hardly made call worth 15-20 rs.2nd thing is whatever calls I am making charges are getting deducted from promo balance.For your information if promo balance is present Then for calls made charges deducts from promotional balance.Then where my 200 rs has gone.please provide me satisfactory response don't mislead the customer saying for calls i made charge got deducted.if that's the case please provide me detail on which no I made call so my 200 rs over or got deducted.Really very pathetic service from reliance.
phone number which you given on your site.i called on that they are telling they have last 3 days detail only.my 1st question is if I am having promo balance how come money got deducted for calling from main balance.As such my call rate plan is 3 mint for 1 rs.And according to you I have talked for rs 200.it means I talk a lot.then please provide me few numbers on which I have made call.You are not giving proof just telling I have made calls.please provide me a number on which I can call or complain .when I am calling 198 that is also not being connected.
My reliance phone no is [protected]
Alternate phone no is [protected]

My name is neelu bharati
I have a complaint of deducting my balance again and again whenever I recharge my no.. I am getting irritated from your service. And on your customer care no. 198 and *333 there is no any option provided to complain our problems.This time also there is a deduction of Rs 20 from my mobile no. [protected] on 05 november 2016 and also Rs 5 from mobile no. [protected] on the same day even I have not activated any VAS or anything else..
so I request u to kindly refund my deducted amount as soon as possible and also call me on this no.

My name is shubham Goyal and my mobile number is [protected].I am totally fed up with your costumer care. Whenever I call then never attend the call., say to contact self help services. my balance get deducted by rs 60 while even I have not requested for services. When I receive the message for activation of service that is video546456sub60 I was not even using my cell phone. I want my balance get refunded immediately and call back me. How many times I have to complain and why my balance get reduce after 15 days

You know I'm literally fedup with your operator. It's quiet painful for me to complain again and again for refunding my balance which has been cut by you in the name of vas as i have not activated any such packs. This time i didn't checked my balance so u have deducted 34 rs its great. My name is abhigyan and my number is [protected] and i want immediate refund of 34rs on this number and call me too after returning my balance

Dear Sir,

I had a connection which stopped working when you were upgrading to 4g. For 2 months I suffered and paid my bills even when I could use net. I had to go for alternate connection as a backup. After calling consumer care repeatedly (avg call hold time 20 min each time) I was told that if I don't upgrade then I can't use your services anymore to which I told them I would like to discontinue...

Now am getting this mail as below of going to Lok Aadalat... This is HARASSMENT and does not suit the dignity and stature of Reliance.

Also am not sure if this whether is a prank as the below mail is from some Gmail id. If it's Reliance or some Govt body then why use a public mail server and not Gov or Reliance id?

PFB the mail I recd...
Display problems? View this newsletter in your browser.

APPENDIX – M

Notice U/s 20(2) of Legal Services Authorities Act, 1987

DATE 01/11/2016

From,

The Secretary,

Pune Suburban District Legal Services Authority,

District Court, New Building

Shivaji Nagar, Pune – 411 003.

PARTHA ROY

FLAT NO D 7 304 KUNAL ICON

NEAR JAGTAP DAIRY PIMPLE SAUDAGAR PUNE PUNE

CAF No[protected], MDN No [protected]

Ref: - Pre-Litigation No LK/OCT16/Z8OCT105008 of NOV 2016.

Subject: - Proposal of Reliance Communications Ltd, for presenting your dispute with regard to outstanding billing amount of CAF No[protected], MDN No [protected] before the Lok-Adalat for determination.

Sir/Madam,

Apropos to the subject mentioned above, you are hereby informed that, the Applicant Reliance Communication Ltd, Pune with regard to the outstanding billing amount of Rs 1178/- has arranged an Pre-Litigation Lokadalat on Saturday dated 12/11/2016 at 11.00 AM to 3 PM. It is contended that you have availed Services of Reliance Communications ltd, but failed to pay the above mentioned billing amount. The particulars of which are as under:-

1. Type of the bill :Telephone/Data Card service rendered.

2. Name of Customer : PARTHA ROY

3. Total Outstanding amount : 1178/-

Please pay the same on or before[protected] to withdraw the case

Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at Pre-Litigation stage to Lok-Adalat u/s 19(5) (ii) of the Legal Services Authority Act, 1987 for final determination. Hence you are requested to remain present in the Pre-Litigation Lokadalat, which will be held at District Court, Pune on 12th day of November, 2016 and get resolved the matter.

Treat this as Most Urgent.

Pre-Litigation Place, Time & Date:

Dist Court Building, Shivaji Nagar, Pune – 411 005

On Saturday 12th November, 2016 at 11.00 AM TO 3 PM

CHEQUE / DD TO BE ISSUED IN FAVOUR OF “RWSL A/C RIS “[protected]"

and despatch to the following ADD:-

Reliance WebStore ltd

Bldg B 18 Office No A1, Kubera Park Society

Beside Fakhri Hill Soceity Opp. Salugther House

Near Lulla Nagar Chowk Kondhwa Pune 411040

FOR PAYMENT THROUGH NEFT

Account Name Reliance Webstore Limited

Account No. [protected] (Current Account)

Bank Name Standard Chartered Bank

IFSC code: SCBL0036084

After making the payment, please provide Bank Name, UTR code / Transaction Ref No. with Snap shot of the payment.

By Order

(Secretary, Pune Dist Court)

Contact No: Irfan [protected] (10.30 am To 1.00 pm & 2.30 pm to 5.30 pm)

E-mail ID Reli.zen.[protected]@gmail.com

NOTE – This is a computer generated sheet, hence no need of signature.

Kindly look into this and suggest.

Regards
Partha

I received call from Reliance People, asking for my new address, so as to send 4g simcard against 2g sim what I have. After checking whether its not fraud, I told them My address... But the simcard havent reached since those 15 days.
Reliance network is so bad that even changing towers while on road gets you "call dropped'. I am frustated with this call drop problem.
Collaboration with TATA Docomo is just for call & Sms and not for data.
They say, they have collaboration for data too, but my mobile never connects to aircel.
At my native in Rajasthan, there is no reliance network, but still I am with reliance because of the plan I have, but If the call drop and network connectivity problems are not solved, we cant stay with you for longer, as many better options with may be higher charges are available.

I had purchased reliance dongle. Dongle no [protected] i has subscribed to 1 GB per month for life offer by paying rs.3000 in December 2014. Since two months I am not able to Connect to internet through your Beautiful Dongle. .

I am getting message that not able to connect to computer.

Can you please Send a Replacement Dongle.

I shall give My Address & Contact number on hearing from you to my mail [protected]@gmail.com.

With regards
Govardhana Rao

My internet connection is not working since last one month. Complaint ID :[protected]. On repeating complaints, all i am being said is : Your complaint is in process. What process you do which takes 1 month of time?

All i know is EDP is down. Technical team is so much powerful that they are not providing time line to even Gujarat Nodal officer Sudhir Bhaduri.Strange.

Guys, never go for reliance connections because once it goes down, nobody is there to here you. Today, i've called for society meeting and we are planning to leave all the reliance connections and opt for another provider.

Note for Reliance :

If you reply to this post, don't be stupid. Have some shame, some level of sense and dont write XYZ WILL CONTACT YOU DIRECTLY, TEAM IS WORKING, WILL BE RESOLVED AT THE EARLIEST ETC. I dont want any of your useless communication and reply only if you have solid reason. For timepass, use social media.

I want to change my PLAN from7 GB to 2 GB PLAN with immediate effect . Kindly send monthly bills to me, as I am not getting since last 4 months.My customer id is : [protected].
My postal address is as follow:
D.D. SINGH
PLOT 50, SILVER OAK BUNGALOWS PHASE I
CHINNACHERLAPALLY
HYDERABAD -501301 TELANGANA.
My mobile no. is [protected] and E-Mail id is :
[protected]@rediffmail.com
Thanks.