Reliance Communications Complaints & Reviews

I have purchased a reliance dongle CDMA now they have shut off their CDMA business and they have converted CDMA into 4g LTE but after conversion they have neither started the service nor they have refunded my recharge which was 3000 RS .since last 10 days their helpline no. Is also out of service. They have promised that they will refund 2287rs as compensation against 3000 RS but till now nothing has been done

Hello sir i went to mobile shope and asked jio sim and they asked me you have barcode of jio then i said yes i have and they noted that jio barcode in one paper and i went of and said i will take that later and said dont active that barcode and i went to another store and i asked jio sim and they told the process and i said i have barcode and i opened my jio app and it shows redeemed. I didnot take my sim and i think that shope keeper noted my barcode and he saled to others. Sir what should i do how i get my jio sim pls help me sir

I closed the datacard connection by paying 1281 rps in Reliance office, Nungambakkam, Chennai. There was a 4g upgrade which happened on July and datacard didnt work in its usual speed and was very slow for close to 20 days. They refused to waive off the amount. Hence paid 1281 rps. I was told that, there would be no additional charges. But they keep sending mails and messages asking me to pay 215 rps for cancellation processing.

This complaint is regarding my. reliance no. [protected], [protected], i have made full & final payment against the both numbers on 5aug2016 in cash of rs 3818/- along with termination request through mail. at the same time i even got a full & final payment confirmation from reliance. now after 2 months i again received due payment invoices of rs. 3962/-.
Please sort out.
I will not pay single penny against fraud bills.

Here, i am enclosing copy of the payment acknowledgment slip & full & final payment confirmation mail.

I have received this email for a connection i had closed in 2013. I do not see the point of getting thisnow and would request reliance authorities to refrain from stating blatant lies i. E. "informed time and again" and "duly received by you". The email is as below,

Appendix – m

Notice u/s 20 (2) of legal services authorities act, 1987

Date 07/09/2016

From,

The secretary,

Pune suburban district legal services authority,

District court, new building

Shivaji nagar, pune – 411 003.

Priyanka nandi

Flat no4 shridhar col s no5a/a/1 nr vedant nagar karvenagar pune

Flat no4 shridhar col s no5a/a/1 nr vedant nagar karvenagar punepune

Caf no [protected] mdn no [protected]

Ref: - pre-litigation no lk/oct16/z1 57976 of oct 2016.

Subject: - proposal of reliance communications ltd, for presenting your dispute with regard to outstanding billing amount of caf no [protected], mdn no [protected] before the lok-adalat for determination.

Sir/madam,

Apropos to the subject mentioned above, you are hereby informed that, the applicant reliance communication ltd, pune with regard to the outstanding billing amount of rs 599/- has arranged an pre-litigation lokadalat on saturday dated 08/10/2016 at 11.00 am to 4 pm. It is contended that you have availed services of reliance communications ltd, but failed to pay the above mentioned billing amount. The particulars of which are as under:-

1. Type of the bill :telephone/data card service rendered.

2. Name of customer : priyanka nandi

3. Total outstanding amount : 599 /-

Please pay the same on or before[protected] to withdraw the case

Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at pre-litigation stage to lok-adalat u/s 19 (5) (Ii) of the legal services authority act, 1987 for final determination. Hence you are requested to remain present in the pre-litigation lokadalat, which will be held at district court, pune on 08th day of october, 2016 and get resolved the matter.

Treat this as most urgent.

Pre-litigation place, time & date:

Dist court building, shivaji nagar, pune – 411 005

On saturday 08th october, 2016 at 11.00 am to 4pm

Cheque / dd to be issued in favour of “rwsl a/c ris “[protected]"

And despatch to the following add:-

Reliance webstore ltd

Bldg b 18 office no a1, kubera park society

Beside fakhri hill soceity opp. Salugther house

Near lulla nagar chowk kondhwa pune 411040

For payment through neft

Account name reliance webstore limited

Account no. [protected] (Current account)

Bank name standard chartered bank

Ifsc code: scbl0036084

After making the payment, please provide bank name, utr code / transaction ref no. With snap shot of the payment.

By order

(Secretary, pune dist court)

Contact no: irfan [protected] (10.30 am to 1.00 pm & 2.30 pm to 5.30 pm)

E-mail id cro. [protected]@gmail.com

Note – this is a computer generated sheet, hence no need of signature.

I used reliance Netconnect+ data card ([protected]) since 2011 as post paid connection. In the month of April 2016 onwards I received continues message and alert received as "change your modam to 4g wi pod with out changing your plan by paying 1800/-". Due to continuous message and alert and also based on their assurance "with out change the plan" i purchased wipod and a 4G sim in the month of June. Then my connection was converted to 4G in the month of August onwards. But only from the bill, i came to aware of that my plan was changed with out my concern.Please solve this. I made many complaint at customer care. but dindn't find any solution.

Sir
My Name is Shaik Nayab Shareef, mobil no:[protected] my Mobil number previcly Airtel sim, 8 months back portabillty after change Reliance every monthly bill plan charges 495 or 500 Rupes after 4 months bill amount every month 600 or 700 rupes i am asking number of times custemarcar we will not reply correct answer . i am not using internet. please solw my problam .

I am using Reliance netconnect+ with subscriber No: [protected]. I had purchased 3G wi-pod because I liked the plan of Rs 499 monthly rental for 10 GB of 3G data. Only after few months o[censored]sage, I was informed that I have to switch to 4G connection and pay nearly Rs 1000 for new device. I was not informed when I purchased 3G wi-pod that I might have to purchase new device after few months. I didn't want 4G connection but still I went on to purchase new 4G wi-pod because I liked my monthly rental plan.

Today, when I called customer care, I got to know that my postpaid tariff plan was changed to Rs 1000 and I will be getting only 5GB of data and my Netconnect+ had got disconnected for exceeding the limit. And I have received a bill of Rs 3308 !!!

I was not informed that tariff plan will be changing when I was purchasing 4G wi-pod. Through any mode of communication(post, e-mail, phone call or SMS) I was not informed about the change of tariff plan. Prior purchasing of new device, I had called customer care and they had assured that same Rs 499 for 10 GB plan will be continued when I switch to 4G and asked me to buy new device.. As I had not been informed about the change of plan before switching to 4G connection, I request you to not change my tariff plan. If you are not going to change back my plan, I would like to terminate the connection. And want you to waive off all the additional charges which was charged without prior information.

DataCard #[protected],
Termination request No provided by call centre[protected].

Further to reliance company disrupting CDMA service 4 months back, I have NOT on-boarded 4G. But this company has continued to generate bills for my CDMA. The company has STOPPED providing signals for CDMA but company has resorted to sending me bills every month.

The company of such repute has been continously harassing customers to pay bill against a CDMA data card for which the company itself stopped sending signals. Such behaviour should be termed as fraud. And courts should punish this company aggressively for cheating customers. Every time I requested the company to terminate my account it has been met with utter disrespect. The call centre executes say that company has rights to bill active account.Every month the company is harassing me with recurrent calls and messages that it will file a case against me in Lokadalat.

Also note, This month also I have fully paid the bill amount of 775 on Oct 20. Upon calling call centre. a termination request number provided by call centre representative is[protected].

Even still if your company resorts to fraudulent approach of generating bills. such un-ethical business conduct will be challenged in courts

Shweta Rajpoot- [protected]
My balance got deducted rs 60 at 3:09 pm for vas Video54646Sub60. Even i had not messaged or called for this vas activation.
I yried to lodge complaint via 198 but customercare officer is not connected. Then i also tried [protected] to complain but customer officrt didnot connected...
So lodge my xomplaint and refund my balance 60rs asap and take serious action against your persons whomsoever have done this.

This is regards with worst service and excess charge on my 4G Dongle Connection No [protected](Reliationship No[protected] and Bill No[protected] by the provide Reliance in chennai at keelkattalai.
I have 3G connection initially, but Reliance customer people give me a offer and provide 4G free sim and discounted Dongle along with a service saying i am in my existing plan for one year, i.e PRO3_999_24GBUL billed value is 1082, I had received 4G SIM from Reliance on 25 July2016, for Three month i using 4G at the same plan but on Oct I have not get the internet connect from 3 Oct 2016 to till date, but i had received the bill on 8 Oct 2016 with the value of Rs4364,
Without my knowledge, they change the plan to 5GB unlimited.
But charged with saying VAS how does Dongle user can avail VAS. i have not given any calls or written forms to change the plan.

I feed-up with Reliance. Now i ask them to reply on my mail. they have not give any confirmation or reply to my mail.even appellate authority are not given any written form of communication. Now i plan to sent legal notice too. Please advice . i looking for the issue to resolve.

My Reliance data card number is [protected]
Reliance customer care harassing me and my wife for paying the fake bill. Everyday Reliance customer call but they don't come with any resolution. For account deactivation I called more than 50 times to Reliance customer care, sent 15 mails and visited 10 times to store as well they are not deactivating my account and asking for bill payment.
I was forced to buy 3g dongle from Reliance in Rs 1400/- that also got wasted because of their 4G upgrade.

Its a total harassment. I don't know what to do.

I did so many complains:
27June :[protected]
23rd Jul :[protected]
28July :[protected]
02Aug : [protected]
12 Aug :[protected]
13th Aug :[protected]
18th Aug :[protected]

then also they did not do anything.
I sent so many mails to Reliance appellate authority and nodal officers. No reply got yet(2 moths passed).I sent my problem to "Romappellateauthority.[protected]@relianceada.com netconnect.[protected]@relianceada.com Rcomnodalofficer.[protected]@relianceada.com"

I have received notice through my mail from district court pune with reference pre litigation no lk/oct 16/z1 of nov. 2016. My mentioned address in notice in wrong and i have paid all dues. The check of due amount 833/- will be sent on address reliance webstore ltd bldg. No. B 18 office no. A1, kubera park society, beside fakhri hill soceity opp. Salughter house near lulla nagar chowk kondhwa pune 411040. Is this address is right? I need help in this matter. Please contact on this no. [protected]
Email id - [protected]@yahoo.com, [protected]@gmail.com.

Dear Sir

After 3 months, finally i got a call from customer care from reliance to close my net connection

they took service request[protected], and wrong billing request no:[protected]

Got a mail from RCOM
We acknowledge your email dated October 17, 2016 for your Reliance number [protected] and regret the delay in response.

As per telephonic conversation had with you on your alternate contact number [protected] today, regarding billling and sevice termiantion issue and same has been addressed.

We regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

As per the details checked, services of your number are suspended due to billing.

Regarding Service Termiantion:

Your request has been registered vide Service Request ID:[protected] and same will be resolved latest by 11:00 AM November 02, 2016

The monthly rental is applicable as long as the services of your number are active. During the suspension of the services, you will not be charged for the monthly rental.

The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.

Regarding Billing:

Kindly note that waiver of Rs.402.5/- has been posted in your account on October 15, 2016 for the statement period of September 05 to October 04, 2016 and the same will be reflected in your subsequent bill.

Your complaint has been registered vide Service Request ID:[protected] and same will be resolved latest by 11:30 AM October 21, 2016.

We would appreciate your patience and co-operation in this regard.

Further, if you have any concern, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Megha Waghmare
Officer - Customer Care
Reliance Communications Limited

But daily am receiving threat from [protected], saying IM -RCINFO

when am dealing with RCom customer care, dont know who these unknown sources claiming they are RCOM and issuing threat sms saying they are advocate

Please take necessary action against the mobile no provided

Regards

naveen

Ref: - pre-litigation no lk/oct16/z1 76607 of nov 2016.

Subject: - proposal of reliance communications ltd, for presenting your dispute with regard to outstanding billing amount of caf no[protected], mdn no [protected] before the lok-adalat for determination.

Sir/madam,

Apropos to the subject mentioned above, you are hereby informed that, the applicant reliance communication ltd, pune with regard to the outstanding billing amount of rs 688/- has arranged an pre-litigation lokadalat on saturday dated 12/11/2016 at 11.00 am to 3 pm. it is contended that you have availed services of reliance communications ltd, but failed to pay the above mentioned billing amount. the particulars of which are as under:-

1. type of the bill :telephone/data card service rendered.

2. name of customer :

3. total outstanding amount : 688 /-

Please pay the same on or before[protected] to withdraw the case

Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at pre-litigation stage to lok-adalat u/s 19 (5) (ii) of the legal services authority act, 1987 for final determination. hence you are requested to remain present in the pre-litigation lokadalat, which will be held at district court, pune on 12th day of november, 2016 and get resolved the matter.

Treat this as most urgent.

Pre-litigation place, time & date:

Dist court building, shivaji nagar, pune – 411 005

On saturday 12th november, 2016 at 11.00 am to 3 pm

Cheque / dd to be issued in favour of “rwsl a/c ris “[protected]"

And despatch to the following add:-

Reliance webstore ltd

Bldg b 18 office no a1, kubera park society

Beside fakhri hill soceity opp. salugther house

Near lulla nagar chowk kondhwa pune 411040

For payment through neft

Account name reliance webstore limited

Account no. [protected] (current account)

Bank name standard chartered bank

Ifsc code: scbl0036084

After making the payment, please provide bank name, utr code / transaction ref no. with snap shot of the payment.

By order

(secretary, pune dist court)

Contact no: irfan [protected] (10.30 am to 1.00 pm & 2.30 pm to 5.30 pm)

E-mail id cro. [protected]@gmail.com

Note – this is a computer generated sheet, hence no need of signature.

I tried calling to above number and reply them on email, but no response.
I asked for details about services used as i ised data card 5 yrs back and clear all the dues and send request to close the services.
Then how the charges and notice come.

Dear Sir,

I had cancelled Reliance Data card number "[protected]" and Relationship number "[protected]" with no due amount from my side.
But after 2 weeks, I have been receiving SMS stating that the amount of 623 is due from my side for the period of 18th Sep to 23rd Sep 2016...
There are no due my side. But Reliance is cheating the customer and asking to pay to NON active number.
I have got a Inland letter from Reliance stating that legal action will taken ...

Please help on this.

Regards,
Baskaran.V

Dear sir,

This is to inform you that there was a connection of reliance data card no.[protected] relationship no.[protected]. The bill for the same has been paid for the bill period 25.04.2016 to 24.05.2016 for rs.801/- thereafter i have received a message that connection is getting upgraded to 4g hence accordingly i was informed to purchase a of 4g data card amounting for rs.900/- which was purchased by me.

But thereafter there was no connection or activation of the 4g data card. So i had informed to cancel my connection and my request number was [protected]. But i find thereafter you have kept on raising bills for the period 25.05.2016 to 24.06.2016 and 25.06.2016 to 24.07.2016. And you are sending mails and remainders to pay.

This 2 period bills will not be paid by me since it was intimated to cancel the connection because the data card 4g purchased the rate of rs.900/- has been a total waste of money as you have not taken back the data card neither you have activated at that time.

Please help me for this issue to stop billing

Regards,

Subir ghosh
Mob: [protected]
Email: subir. [protected]@growel.com

Dear sir,

Reg.: wrong and excess charges rs.255/- in mobile bill no. [protected]
Billing cycle : 9.9.16
Current charges are shown as rs.714 against my unlimited plan of
Rs.399/-+taxes=rs.459 should be at the maximum

Below attached is your bill no.[protected] dt.09.09.16, relationship no.[protected]

Under the unlimited plan of rs.399/- per month, total charges come out to be rs.399/-+ taxes59.85=rs.459/-hence you have charged me rs.255/- in excess. Please refund.

Rakesh gupta,
[protected]
[protected]

I port the number [protected] from airtel to reliance on 05.10.2016 but connection is not activate till now, your verifications not completed till now, our airtel no is disconneced last seven days.
As this my business contact number hence this is impacting my work. I have already incurred huge losses because of your incompetent staff and ineffective services. Request you to take this up on highest priority and resolve it. If not i will have to take this up through legal way and you have to pay for my losses

My reliance, mob. No.-:[protected] in my number monthly balance was deducted for misscall alert services. But.. Problem is that service is not works i[censored] not.. Capable. To provide that kind of service.. Than why r u sending a meg.. To know ur misscall all that... With in 4 month my 80 or 100 rs is deducted plz.. Give me back... Because all time ur customer care said that network was conjugted so i cannot provide ur any information... "heeee".. Yahi ummeed bhi rheti hai reliance walo se