Reliance Communications Complaints & Reviews

Dr t r ramanujam
[protected]

To whom it may concern,

This is to bring to your kind notice that my internet connection was suddenly blocked by the service provider stating that i have exceeded my limits of rs2000/- around last week of september 2016 while i was doing my important bank transactions under secure connections which has put me into difficulties. On inquiry i was given to understand that i had exhausted my limits of 3gb { when i upgraded my previous 3 g to 4g with a new dongle for rs 2600/- stating that the existing tariff will be the same { a total lie] and on that assurance i went in for upgrade and within a month they simply announce a new tariff for 4g reducing the data for which i just got a sms. Subsequently on the very next day i paid rs 3000/- [ though i was asked to pay only rs2482/- i contacted toll free customer care on more than 20 occasions i told them to release 2gb for rs 475/- the reply i got was 2gb has been released and i shall be getting internet connection in 24 hrs and several 24 hrs passed by and with no satisfactory result.
The major faults are;
1. Sudden interruption of internet connection by service provider is an infringement of the contract
2. Despite remitting rs300/- so called security deposit or whatever internet connection was not provided till 17 oct evening
3. This is post paid connection and i have been paying the bills regularly and interrupting the connection amounts to...
4. There is no prepaid arrangement for wipod 4g dongle
5. The most annoying aspect was the response from the customer care executives who were giving evading replies
Under the above circumstances, i have no hesitation to state that i am totally dissatisfied with the services of the reliance service provider which put me into severe hardship and mental strain to go in search of better uninterrupted service provider. I wish to bring to the notice of the consumers association of india, chennai

Thanking you

Sincerely yours,
Dr ramanujam

Disconnect reliance data card no : [protected].

Reason : earlier i bought 3g reliance dongle after that couple of months they asked to change 3g to 4g dongle. so i asked to customer care any plan change will happen because currently i'm using unlimited plan and they replied there is no plan change, only the speed increased from 3g to 4g. so i bought new 4g dongle. but after that the bill and plan also changed so again i called customer care, they telling unlimited plans were closed. i asked only one question without prior intimation how to change my plan. no answer from customer care. really worst service. so i have surrendered my 4g data card to velacherry reliance store and asked them to disconnect my data card no. reliance communication is one the worst company. but still my number is active and close my connection

Disconnect reliance data card no : [protected].

Reason : reliance communication is one the worst company and their customer services has full of telecom mafia's. For the past 3 months i am flowing with them to surrender my data but still my number is active and their are threatening me to pay the bills.

For disconnection the customer care guys are asking to contact reliance store and reliance store guys are telling we need contact customer care for disconnection.

My data card with number [protected] needs to cancelled immediately if not i will take legal action.

Address of the reliance chennai :

Reliance office
No: 6, haddows road
Nugambakkam
Chennai - 600 006

I am writting this mail with my frustration level at peak. I am user of reliance netconnect from last 7 years. I am always having issue of connectivity of reliance netconnect dongle. Since they have shifted there services to new reliance wi-pod and the connectivity issue goes on increasing. From last 7 days net is not working and for that i have called reliance customer service and reliance store for this issue they have changed the sim card...

I have been charged cug recurring charges by reliance communications without my knowledge,
I want to get rid of it, kindly help me save my money

I called reliance communication customer care, they reply was they are not able to deactivate the service (i could not understand why?)

They have asked me to contact nearby reliance communication store. i did visit nearby store but i did not get satisfactory reply from the store as well

I feel like switching to other services like vodafone or airtel

My mobile no. is [protected]

Thanks

Niralkumar shah

Dear Sir,
I have purchased 3G dongle MDN number [protected] in January 2016 for Rs 1200/- with a postpaid plan 686/- per month. It worked for 4 months only. Reliance themselves stopped providing 3G network service and no response from reliance stores. After a month they launched 4G network and demanded 2200/ to get a dongle if i want to continue. I refused to go again with Reliance and mailed them to terminate my connection .

Though they have stopped 3G service, in July 2016 itself, they didn't stop generating and sending bill to the customers with threatening SMS and phone calls to pay the bills for the months they have not at all provided any service.

When my bill dated in july was 1500/-, though my data usage is stopped much before, I was pressurised to pay 825/ to close the issue once for all by reliance store people over phone. Beleiving their sugar coated promise, i paid 825/- on 29 sep 2016. But, every month reliance communication generate bills and threatening me to pay without any 3G network service.

When visited the store for solving issue, they demand me to pay bills generated till today. I was shocked by the cunning technic followed by Reliance communication by looting money from indians without providing any service.

As the same issue is faced by thousands of people, govt should warn Reliance communication for their non ethical activities and release the innocent customers from the demon hands of Reliance communications.

N.Karthikeyan
378/29, Ganga cauvery Flats, 19th Main Road, Annanagar west,
Chennai - 600040 Ph:[protected], [protected]

I ported my number from Vodafone to Reliance 4G over a month ago to avail the 4G network. But to my surprise, I am getting extremely disrupted service. I talked to customer care at 198, but in vain. I applied to port the number from Reliance to Airtel, but I am not allowed since 90 days of service criterion is not fulfilled.

With the current reliance network, I am unable to make/receive calls causing a lot of official and monetary loss. I am not even able to communicate with my family members most of the time! So, I am getting mentally harassed as well. For all such losses, I consider Reliance service to be responsible.

Therefore, I would request Reliance Communications to allow for the porting of my number to Airtel as soon as possible.

Service nehi de pa rehe ho, to kam se kam port to karne do, yaar!

Regards,

Iftekhar Ahmad
Aligarh, UP.

This is my second complaint here..as my first complaint was not yet resolved!

Please check the message I got from Reliance (photo attached)

They are going to send me an advocate notice

This is my previous complaint which is not yet resolved - http://www.consumercomplaints.in/reliance-netconnect-reliance-4g-scam-c1369555

I have used only around 7 GB and I can pay only for that as they promise that you pay what you have used but If I ask this they shut up. No proper response from them. The payment team of Reliance is looking only on their target to collect money

I need justice

Hello sir I am Pradeep Kumar from ghitorni new Delhi. I use my reliance sim since long time . but in last one week, my balance is deducted twice, one time today in morning. In both time 30 rupees deducted from my account balance. I want to get back my account balance without any problem because I nothing do with my sim . No service is active on my sim and when I tried to call customer care then I can't connect with reliance customer care. Please refund my 60 rupee s with respect.
Thanks

My demo mobileno. [protected] Reliance communications Cumpney offers 43 rs per 1 gb net recharge cumpany system *129*customer mobile no.chek recharg 43rs 1gb customer mobile no.[protected]. my demo 223rs my demo balance cut talk customer care 223rs scheme not available in my company.ples help my problem i go the try authority of India my cumplen.help help help help help help help help help help help help help help help help help .

I bought reliance wifipod ([protected])for Rs. 1500 in the month of may.
from the beginning i had the network issue and i made the 6 complaints to solve this issue but no action is taken from reliance. But they keep on claimed the payment for not providing the proper service. 3 months bill is waived off based on my complaints.for august they keep asking to pay of Rs.749 since they closed the 3G service. please take necessary action. i already gave the complaint through complaint portal, but they closed the ticket without resolving the complaint. if this complaint is not solved i have all the evidence for not addressing the network issue. i will got to consumer court to sue you.

Dear sir

my landline number[protected] relationship number [protected] in bhwandi. 6 month ago number change cdma to gsm 4 g reliane we have receive new number [protected]

but old number[protected] rs -1894/- amounr cr in my account) but we have not receive till amount

pls send me my 1894/- cr in my address by courier

i have complain two times in [protected] but not replay i am tried

pls slove this problem

my new number [protected]

I had requested account closure of the above Reliance Netconnect account via email on August 11, 2016, for which I received an acknowledgement the following day. (Email attached). The reply from Reliance said that I "would get an appropriate response shortly". However, I have not received any confirmation of account closure; instead I am receiving intimidating calls and text messages asking me to pay a bill for September 2016.

The account is in my son's name, but he is working overseas and I was using it as a secondary internet connection for my work online.

I was very unhappy with the way Reliance handled the transition to 4g. The old service was abruptly discontinued by Reliance in July 2016 without notice to me, thus putting me to much trouble on the work front.
Despite the fact that Reliance had not provided 3g service to us in July and August I did pay the bills upto August 2016.

I did not want to pay huge sums for a new device and increased monthly charges as it is only a secondary connection.

Imagine my consternation when I began receiving bills after I requested closure of the account on my son's behalf, first for an odd amount of IRs 169/- and later IRs 1074/- .

I called Reliance Customer Care who said they could not close the account unless I paid this new bill (they said I had been put on a new plan of IRs 700/- which I neither asked for want).

I have not used the service since July 2016 AS IT WAS DISCONTINUED BY RELIANCE THEN.

I DO NOT SEE HOW THE QUESTION OF PAYING A BILL FOR SEPTEMBER 2016 ARISES AS WE HAVE NOT USED THE SERVICE for the previous month - NOR DO WE WANT TO CONTINUE THE SERVICE.

This is the height of absurdity - asking customers to pay for a service Reliance discontinued and that we have NOT used and actually requested discontinuation of.

Now I am getting intimidating phone calls from Reliance collection agents as well as text messages threatening legal action unless I pay up. Plus there is no guarantee once I pay that bill, Reliance will start sending me bills for subsequent months.

This is nothing but harassment of customers on the part of Reliance - for expressing a wish to discontinue their service we are being penalised.

I hereby - on behalf of my son - dispute this bill and decline to pay for services that we have not availed.

Our request for account closure and the Reliance acknowledgement of the same PREDATING this latest bill for September 2016 is on record.

All we want is a reversal/voiding of the September 2016 bill and any other outstanding charges and closure of the account.

The copy of the Reliance email to our request for account closure is below:

On Friday, August 12, 2016 11:59 AM, "RCOM.B.[protected]@relianceada.com" wrote:

"Dear Customer,

This is with reference to your e-mail dated Aug 12, 2016 regarding Service Disconnection for Netconnect Broadband Plus number [protected]

Your email has been forwarded to the Netconnect Broadband Plus department and you will get the appropriate response shortly.

In future if you have any queries or complaints related to Netconnect Broadband Plus services, we request you to write to netconnect.[protected]@relianceada.com"""".

However, any issues related to My Services portal, you can always write to us on """"[protected]@relianceada.com"""" and we will be happy to assist you.

Thank you for choosing Reliance.

Thanks & Regards,
Asha Garud
Myservices Team"

Hi,

I had 2 connections of the reliance, [protected] data card and [protected] voice sim.in mid august 2016 i paid for the bill#[protected], along with the arrears as on date for both the sims and asked them to de-activate both for which they took the amount and said they applications are not working, and they had put a seal of avigna technologies authorized reliance shop. Residing at 15th cross sampige road malleswaram bangalore 560003, opposite saibaba temple.

Now i am getting the calls 3 to 4 times a day speaking all the non sense for the call center, even they confirm the receipt of the partial amount but they say still it is not de-activated hence the bill and pay the bill. And get it de-activated with the the fraud avigna technologies authorized reliance shop. Residing at 15th cross sampige road malleswaram bangalore 560003, opposite saibaba temple.

It is really creating a new sense to me disturbing my work, and i am one of the sr. Responsible executive in the company.

The transction id [protected] of the call center [protected] reliance for voice sim [protected] agent who received the call nandhini time around 9 am on 19th october 2016.
The transaction id [protected] for phone [protected] agent first sindhu, second manager escalation sindhu.

In both cases they say they have received the final settlement but were not - deactivated hence the additional billing which has to be paid by me for their fault

Respected Sir/Madam,

I am here to lodge complain for wrongly charged by reliance communications in bill for the month of September 2016 of the amount of Rs.147/- plus service tax @15% on my reliance gsm postpaid number [protected]. I activated plan rg_freepaid 395 in delhi circle. As per plan call charge will be same either in home location or roaming location. But now they are chrarging roaming charges. They charged again roaming wrongly for making call on reliance number [protected], [protected], [protected]. Although call charges for making call on reliance number is free (Unlimited) for whole india either in home location or roaming location.Moreover 900 minutes for call to other number is under this plan also which i didnt used fully in this month.My billing period is[protected] to[protected] but they included call made from 31st august to[protected] also in this billing period and are saying that call charged related to previous month so waiver cant be passed.But how i am able to complain for that amount in previous month the detail of which i dont have.Now i am able to see call charges made from 31 august2016 to[protected] in bill of september month then i complained. Kindly resolve the case as soon as possible. My alternative number is [protected] for communication purpose only.

Wrongly fifteen rupees has been deducted from my main balance. I have made a local and my call duration was 29 seconds only at 12:30 pm on 18/10/2016. Whenever I asked the customer care representative about the a/m subject, they stated that it was an internation call and that's why your 15 rupees deducted. But I am 100% confirmed that it's not an internation call it's a national call and they have illegally 15 rupees deducted from my main balance.

Dear reliance,

W. Rt

http://www.consumercomplaints.in/reliance-communications-reliance-netconnect-c11...⇄

http://www.consumercomplaints.in/reliance-telecommunications-datacard-issue-[pro...⇄

Hope you are doing well, but your customers are not.
As discussed, we have requested to initiate the termination request & got the response from your customer care over phone that our connection got terminated and there no amount pending to pay.

Now what is point to file case on us for the negligence of your customer care, retail outlet which did not respond well for the customer voices. Seriously?? A brand grows big only if the customer gets satisfied, but i believe if reliance tends to make such things no one will be satisfied.

I believe reliance will take necessary action to clear up this issue.

Hi Team,
My data card number is [protected]
I am reliance netconnect customer for past 4 years.
I had got a bill amount of 4332 for last month.I had used only 4 days the connection last month and after that it got bared.when i am asked the customer care they told me it is a problem of bill generation and the amount will get weaved.Today i got a call and they told me to pay 2242 rs as bill and i had paid the amount.
I have so many times requested to terminate the connection and it is not terminated yet.So kindly help me to terminate the connection as soon as possible.

R/sir
[protected] reliance insta care ke through stv32 activat kiya mere main balance se balance cut gaya msg bi aaya congruclation your pack activate. But stv not work. As per skuim local onnet 2000 hrs to 2300 hrs. Validity 30 day. Maine customer care se bat kiya. 198 pr unka jawab bi santosh janak ni tha bole. Activate ho jayega. Aapko confirm msg mil jayega. Par abi take msg ni aaya

मेरे बार कोड no [protected] पर जो मोबाईल जारी किए जाने है वह ना किए जाएँ, क्योंकि आपके एेजट ने आज टैक्नीकल कारण से मुझे issu नहीं किया जबकि उसी नम्बर अन्य लोगों को जारी कर दिए गए हैं unique identification number मेरा लिया गया है, भविष्य में अगर वह उन numbers का किसी भी way में misuse करेंगे तो मेरी कोई जिम्मेदारी नहीं होगी, नए, jio sim issue उपरोक्त नम्बर से ना की जाए अनिल कुमार शर्मा s/o sh j l sharma, qno 169 police colony ashok vihar phase 1 delhi 52 m [protected]