Reliance Communications Complaints & Reviews

Even after settlement i am getting threatning sms from your company
Had paid settlement amount on 10-sept-2016.

Subject : settlement of outstanding dues.

Ref: account. No :[protected]
Ref: mobile. No : [protected]

This is with reference to the discussion you have had with our collection representative in connection with settlement of your above mentioned accounts.

For settlement of your said accounts an amount rs. 1000 /- (One thousand rupees only), (Hereinafter “settlement amount”). Please note that settlement amount has been arrived at after adjusting all relevant charges and the security deposit if any, paid by you to the company.

Upon realization of payment of settlement amount through demand draft /pay order/ cash/ credit card, the outstanding amount in your account shall stand nil. It shall be deemed to be a full & final settlement of your account and thereafter this communication may be treated as “no due certificate”.

This settlement offer is valid for period of (1) day from 10/09/2016 and you are requested to ensure payment during this period. After the expiry of the said period, this offer shall be treated as null and void and the company reserves its right to take such actions.

This is without prejudice to any of our rights whatsoever.in this is your full and final payment

Regards
Rcom

— forwarded message —
From: sundaravinayagam balaraman
Date: 14 october 2016 at 13:09
Subject: fwd: re: deactivate my reliance netconnect datacard : [protected]
To: rcomchennai. [protected]@relianceada.com

Sir,

As discussed, please find below trailing mail details for your kind reference

When reliance migrated from cdma to 4g during august 2016 without any notification to me, they stopped the data service due to non support of reliance cdma device which i bought for rs.1300 from reliance and no response from reliance customer care for many complaints related to non-working of data card during august 2016

My reliance datacard number [protected] not working from august 2016 after so many customer care complaint no further responses from them so i decided to terminate my connection

Request id for termination of service :[protected] dated 23rd aug 2016 for my data card [protected] via reliance live chat, no further response from any of this reliance email id (reliance communications, [protected]@relianceada.com, "netconnect. [protected]@relianceada.com", datacard. [protected]@relianceada.com, rcom. [protected]@relianceada.com, rcom. [protected]@relianceebill.com, rcomcollection. [protected]@relianceada.com)

Again i filed another complaint request id:[protected] for termination & also short closed the bill amount which reliance customer care agreed over the call (bill amount generated with no reliance data service they provided to reliance cdma device [protected] due to 4g migration but they have generated the bill even we requested for termination request id[protected] dated 22nd aug 2016 after some many followed up for 2 weeks of august 2016 with reliance customer care)

Kindly look into this request id[protected] &[protected]

Termination the data card connection & short close the bill amount generated without reliance data service provided to cdma reliance device [protected]

Regards,
B. sundar

— forwarded message —
From: sundaravinayagam balaraman
Date: 10 september 2016 at 21:37
Subject: fwd: re: deactivate my reliance netconnect datacard : [protected]
To: rcomcollection. [protected]@relianceada.com, rcom. [protected]@relianceebill.com, [protected]@relianceada.com, rcom. [protected]@relianceada.com, netconnect. [protected]@relianceada.com, datacard. [protected]@relianceada.com

Gentle reminder

Request id for termination of service is[protected] dated 23rd aug 2016 for my data card [protected]

Can i get the update on termination status

Regards,
B. sundar

— forwarded message —
From: "sundaravinayagam balaraman"
Date: 5 sep 2016 10:48 am
Subject: re: deactivate my reliance netconnect datacard : [protected]
To:,,, "netconnect. [protected]@relianceada.com",
Cc:

Request id for termination of service is[protected] dated 23rd aug 2016 for my data card [protected]

Can i get the update on termination status

Regards,
B. sundar

On 22 aug 2016 5:31 pm, "sundaravinayagam balaraman" wrote:
Hi,

Please deactivate my reliance netconnect datacard postpaid connection : [protected]

Without any notification, datacard not working for last 1 month & also no response from customer care

Regards,
B. sundar

Dear Sir

My Relaince datacard No:[protected]

Suddenly in July my services got DC, i called up customer care to resolve the issue to close my connection

There was no proper response or nobody picks up in customer care

to my shocks Bills have been generated for the services i dont have month on month till date

They are harassing using sms and Email like a defaulter without solving my issue

I was a proud user of RCOM for 6 yrs .feel let down

Even today receiving threat sms, can somebody help me resolve the issue

Regards
Naveen

Mdn [protected]... What kind of a bill is this??? The charges are all in negative and you are suddenly asking me to pay rs. 833/- and threatening me of late payment charges?? Where are the usage charges??
What about the previous credit balance of rs.757 /-* where is that gone?? That was supposedly given to me in lieu of the harassment that i faced during your migration to 4g when it became impossible for me to log in to the dongle..

Pfa : the screen shots of the bill

I had a prepaid number of vodafone [protected], these reliance ppl from reliance communications, 169/3, govindpuri asked me to port the sim to reliance, they started the process but now my number s not activated n my previous sim s also closed... Facing a hell lot of trouble because of the ineffective services... No one s picking up the phn, they have taken 300rs as well as they have closed my previous original number also n not activating the new sim

Hi,

I was using reliance cdma devise before two months. But they have closed the service for cdma due to 4g upgrade. So i ask them to close my data card. But they haven't closed yet and also they are forcing me to pay the bill for last two months.
Please help me to solve this issue.

Details:
Reliance data card number : [protected]
Mobile : [protected]

Thanks
Xavier.

Dear Team,

My no is [protected] ...in this no tower is not available from yesterday...so request you that Pl's take it on priority and close this issue ...

Also befor 15 days ago i have call from reliance Bombay, for upgrade the sim 3G to 4G and i have got the sim today but both the are not running so request you that pls close this issue..
You can call me At @ [protected]

Rgds,
Kuldeep

My first datacard number: [protected]
My second datacard number: [protected]

I was using reliance data card since 2012.in early 2016, i have lost my first data card and hence i closed it through reliance customer care. Then purchased a new reliance wipod 3g device in april 2016 which was working till july 2016. Suddenly new wipod device was not working which i have purchased for rs.1600. When i inquired in the reliance center, they have informed that they have completely closed 3g and i need to buy a new device for 4g connection which cost around rs.2500. I do not want to buy a new one and face similar issues and hence in the same spot, i have asked the reliance store person to close the datacard.

She checked my outstanding balance and informed that outstanding payment is rs.0 and hence closed my card for which i have received a message from reliance on 27th aug 2016.

Then again in sep 2016 month i have received bill and received few calls as well to pay the bill amount of rs.622. I have clearly explained them over phone and they accepted it as well. Suddenly they have sent some legal notice to my home for which my entire family were shocked.

How should i face this issue? Kindly advise.

Regards
Satheesh
[protected], [protected]@gmail.com

My reliance number is [protected],
Yesterday my balace deducted 7 rupees. I complaints to customer care number but they did't talk goodly.
They said company sent you message & you replyed therefore your balance deducted but i did'nt do like this kind of stupid service. Reliance is 420 compny alwys deduct balance without reason &
I want refund.
My alternate number is [protected]
This is an fraud company & many time balace deducted, ,
Please sir question sirf 7 rupy ka nahi h 420 ka hai. Custmer ka pesa faltu nahi h jo ye bar bar cat lete hai, ,

Sirs
Reg: data card no.[protected]

In the month of july'16 your service was not there for 15 days due to 4g upgradation. But have raised full month bill of rs.1143/-. I have paid the same without enjoying your services for 15 days.
From 18th of july your 3g services resumed but was working with speed 25 kb only. Hence i have used only 3gb data only (As per your reliance home website)

From 1st august you have launced 4g, but unfortunately my sim was not activated up to 10th. After 10th i have used only 771 mb of your 4g services. I have your auto message also. Now you have raised a bill for rs.1418 stating that i have used 52gb of 3g data and 780 kb of 4g data which is totally false. The bill raised by you totally incorrect.

My plan is 999 unlimited plan. You have not intimated the new tariff or apportioned 4g limit to the the customer. As a customer i have every right to receive informations and notifications.

Your customer care no *355 gets disconnected automatically when i choose 4 or 2 to speak to your representative. I was not able to give any service request over relianceada myservices website, since those menus were disabled.

I have got this connection only in feb’16 spent about rs.1400 for dongle and again spent rs.1000 for 4g dongle is a total waste since 4g dongle was not working at my home.

I have sent mail to you on 11.8.16, subsequently your telecaller called me, discussed in detail. He cancelled the data card connection immediately. And requested me to send separate mail for waiver of the bill amount. Hence i have sent the above mail on 23.8.16. Till now i have not heard anything from you till date.

Now am getting daily reminder sms and legal action notices. I have sent several mails to your appellate you have not even responded to a long standing customer like me. I wish to state that i will also go legally.

Kindly waive my bill amount and cancel the data card connection.

Regards,
K g srinivasan

Though i have written a mail in september 2016 only to close the connection because of the long interrupted service. As the data card was getting updated to 4g in aug the service was suspended without any information and for that suspended service i was charged as well. Still bill is getting generated for this number which is just pathetic.
Please refund the amount which i have paid for september and the amount which i have paid for suspended service in august and close the connection immediately.
I have tried calling several times to customer care but they just don’t answer and keep on hold for 1 hour.
Such a bad service is not at all welcome.

All the referenced mail is attached.

I had generated jio sim coupon code in my newly purchased mobile and then went to Reliance store and stand in the que for more than one hour and the respective person checked my adhar card and take finger print and then scanned the barcode it replied that the number already redeemed by another person how can it possible for that question they had no reply. Simply sitting in the counter and told that come after two days. My entire time for getting the sim wasted if first itself check that barcode we may need not stand in the queue. You are saying that making digital india but a lot of confusion in generating the barcode who will answer. JIO COUPON BARCODE : [protected]

Dear sir/ madam
My order id-cin5395058
Delivery dt.13.010.2016
I order shirts by see colour london looks branded 5 printed shirts
Its is very differnt colour & poor quality.in picture colour & actual colour very large differance.
O i want to return that products. Give me reply as soon as possible
Vimal singh
399, raviwar peth, sonya maruti chowk,
Pune-411002.
P. No:[protected]

Dear sir

I have been using the reliance from past 7 years and now some how reliance changed my number due to your upgrade

My number was [protected] name shahid khan when reliance upgraded to 4g i got the bill of of 2100 i have made them complaint they said 300 they will waiver this was august and they said after this u will only be able to use your allowed data and it will get hard stop i said ok and i paid 2100.in july after my usages was over my internet was hard stopped on 01 july and my billing date was 09th sep i called them again they said its hard stooped and then i said ok so for 10 days i unable to use internet in september they have sent me the billing of 40000 and said u have used extra i said u told me i will not able to use more then my usages how can i used this time they said they don't know that and i asked them to close my number they have closed my number now i want to you make my billing correction correct so i can pay that bill its still pending after they have terminated my number even after that i have got new number of reliance i always referrer reliance this is my current number witch iam using [protected] name shahid khan.. I would request you to make the correction in the billing of sep [protected] so i can pay that i have made complaint your request number is[protected] for billing complaint.

They said it will get fixed but till now i haven't got any call or anything till now please fix this

Kindly call me on this number if you need to know more

Respected sir,
I beg to state that I have call from my mobile phone ( mobile phone no. :- [protected] ) to mobile phone ( mobile phone no. :- [protected] ) on dated 11.10.2016 at 05:42 PM .
The call duration was 01:45 minutes .
But, the call charge deducted Rs. 2.625 .
My mobile phone call charge rate is Rs. 0.25 per minutes .
So, as per condition, the call charge may deduct by the Reliance Co. Rs. 0.50 .
But, The Reliance Co. deducted extra Rs. 2.125 .
I have complaint this matter to Reliance Customer Care on dated 11.10.2016 and the Chairman of Reliance Co. on dated 12.10.2016 and 13.10.2016 .
Madam of Reliance Customer Care called me on dated 12.10.2016 at 12:00PM from phone no. :- [protected] and she talk with me misbehave .
Kindly, take necessary action against madam of Reliance Customer Care for her misbehaviour and take necessary action against the Reliance Co. for refund this deducted extra money Rs. 2.125 as early as possible .
Thanking you .
Regards,
Arup Kumar Barat .
Reliance mobile phone no. :- [protected] .

Applied for the reliance jio sim i got coupon code and when so went to reliance digital store at my place they said that coupon code is already redeemed and i personally not given the coupon code to any one and i asked what the problem is they said they don't know and they don't even care i asked its your job to answer us hland he said they are getting paid tois to sell electronic not for distributing sims and suggested me very gently to contact costumar care its happed last week since then i contacting jio costumar care but they not responding i tried through phone, email and twitter surprisingly in twitter every complaint been answered besides this coupon redeemed complaints i just want to know is some one taken sim on my coupon code. Please deactivate SIM if already somebody using my coupon code.

My Reliance data card number is [protected]. I have called many times to reliance customer care to terminate my post paid data card due to slow network connection problem. But they said, they will fix it and they offered for lowest monthly payment for 200 for 1 GB/month.. But not at all i got the issue fixed. Then again, i tried many times to terminate the connection by calling customer care. They said due to technical issues, unable to transfer the call to termination department.

Recently they launched 4G connection. So 3 months before when i went to pay the bill at reliance office, they told to me that reliance going to terminate all the 3G connection in that month.

I have not used the internet connection using my 3g dongle, because it won't work at all from my place.

Reliance keeps sending me messages monthly to pay the bill.. Why should i pay this bill? I have not used it! Check your database, Did i used your internet connection ?

Now they asking me to pay RS:393 bill amount.. You guys said, it will get terminate automatically. Then why you are sending me monthly bills?

I can't pay this amount.. I know my reliance account already terminated since i can't even login to my reliance account. So, Please don't call me again to ask for the bill amount..

Myself kumud ranjan having the two numbers [protected], [protected], in which reliance had deducted 20 rs from the no [protected], had alerted me through the msg, that lover zone is activated, but i called seven times to the customer care regarding this, it is helpless, he asked i cant do anything.
with my another no [protected], reliance had deducted 40 rs, with not any adequte reason, same process is repeated, no any suitable answer is with them.
i doesnt understand reliance having rhe monopoly agianst for deducting the aunthroize balance from the customer.
kindly look this matter urgently.and kindly revert me back on my no [protected], so that i can move forward with this matter, in the cosumer court.
thank you.

My user ID of[protected] on the name of Mr. Alok Mehrotra (Reliance Broadband Ahmedabad Gujarat 380051) is not working fourth time in past four month. Time and again i am forced to complaint to customer care which is having worst management in all the companies. They close the complaint without confirming the concern been solved or not. Below are the customer complaint numbers provided to me (although few complaint numbers have been missed previously)

Complaint launched since 09/10/2016. Technician was to be sent but no one ever comes to solve the complaint neither anyone calls for the concern.

[protected]/10/2016 (Closed without confirming with customer and problem didnt solve)

[protected]/10/2016 (one more complaint number generated which is still open)

Senior officials sitting at ADAG Mr. Jaimesh Bhatt never picks up the call to respond and i am left with no option than to complaint on consumer forum.

If the concern keeps on falling like this I will further need to put the complaint to TRAI and mandate actions.

Please call me back on [protected] on immediate basis.

regards,

Alok

Hi, my reliance data card number is [protected] and I have raised for an issue regarding plan changes without my knowledge. After posting the issue in consumer complaints, my issue got cleared but a new issue has been raised for me. According to my previous complaint my issue has been resolved, but I have raised the deactivation request on August 22 through email and also through Reliance retail showroom. I also got a call from reliance customer care telling that my 4G sim card will be deactivated within 15 days. But the next day my 4G sim card was deactivated. Later on I was getting bills for this 4G sim number telling me that I need to pay the newly generated bills.

I don't know what for bills has been generated after deactivating my account. for Sep 2016 and Oct 2016 I have got Rs.450 something as the bills.

Right now I cant even login into by reliance portal to check the bill amount and to raise a ticket. Even after resetting the password I couldn't able to login to my account. It seems they are blocking my account.

They have started to cheat in all aspects by generating wrong bills for my deactivated account.