Reliance Communications Complaints & Reviews

The dongle number [protected] was given to me by your dealer in kolkata krishna telecom, 72/2 sarat bose road -700025 after taking advance rs.300/- on 25th. August 2016. Unfortunately it never worked & showed connection failed. On enquiring i learnt that the service was suspended and i immediately told them to stop the service & refund money. But nothing happened and i am still getting bill for no-service. The first bill as per advice of the dealer i paid rs.80/- (Under protest). Whenever i tried to complain through[protected] they were telling it was invalid number & i could not proceed. This is highly unfair & disturbing peace as i am a senior citizen lady. Please take immediate action & stop billing & also refund the amounts paid to you for getting no service.
Mrs. Padma ghosh.

I am rashmi dahake my prepaid no is [protected] as soon as i recharge my account any service get activated last time my balance was deducted for luvtips no refundation from customer care 30 rs was deducted and i didn't received no bonus balance of 20 which was on offer of new sim activation now on 10/10/2016 i recharged with 150rs and stv service activated itself balance deducted 155 rs and no support from reliance care technical problem call after 2 hours it is really very inconvenient and soon it will be 24 hours and then sorry we cant refund your money.
The customer service of reliance is very misleading.

Please help in resolving my issue!!

Thanks and regards
Rashmi

Respected sir,
main maharshtra me rahata hoon..
maine jio sim ke liye barcode creaye kiya tha, bt o code automayically reedemed ho gaya hai, store jate hai to kahate hai aapka cod hack ho gaya, mere mobile ko main kisi ko bhi hat lagane nhi deta..
logo chutya banane ke liye aapne ye aisi srvice shuru ki hai aisa feel hota hai...
help line no. pe cal krte hai to...cal nhi lgta, agar cal lga to koi cal rececive nhi krta,
mujhe jio ka sim mila nhi hai, mere mobile me main fir se koshish krta hoon to koi code genrate nhi ho raha,
ye aisi service kis liye aapne launch ki hai...

i wnt ur cal immideatly, and i wajt jio sim also quickly...

[protected] this is my contact no.

agr aap ko customer ki jarooorathai to ye problem solve kre wo bhi quickly...

aisi zakmariya band kare...

ok

thanx...

Hi,
I have been using reliance datacard service since more than 5 years.
Kindly find my details as below:

Account no.[protected],
Datacard number: [protected]

I have had a datacard for many years and have had lots of issues with it.
I had to close the connection due to poor and no service and connectivity and unacceptible service.
However, the connection was then upgraded to 4g and i was charged for a new dongle, rs.1500. At the time of purchase, i was informed that i would continue the same plan with no change i. E 10gb unlimited but my price would increase to rs.900. I agreed to it and then later realised that my plan was downgraded to 5g limited.
My connection was stopped as 5 gb was exausted and i did not have internet for more than half of the month.
When we called the customer care, they did not give us right information. They said that i had agreed to 5gb and that is not tre. They cheated me by telling me that i would get the same package.
I had to go to the store and was told that my bill for the month of july would only be rs.57 as it was suspended due to the upgrade to 4g. This was the pro-rata charge.
Now when i check the bill, it shows rs 3500. And also the following month, i was again not able to use the internet as i had exausted the allowance of 5gb.
This isnt right as i was wrongly informed about 10gb unlimited otherwise i would not have activated the 4g. I had then contacted reliance customer care to deactivate my service, they said it would be done on a verbal confirmation. I stopped using my service. But the followin month i received a bill again. Then i realised that they have not disconnected my account but have charged me.
I am not willing to pay rs 3500 as my account was suspended due to 4g upgrade. I am willing to pay only for the month i used it and for the prorata amount of rs 57. Thats total of rs 957.
This is a cheat company as this is the 2nd time i have been going through this. First time they had sent me 2 sim cards home with my name and told me that i had to pay them for the same.
Kindly look into he same and get this resolved.

I have recently purchased reliance sim, that mobile having 25 paisa offer, today i had made one 3g pack for 42 rs, after making that recharge the call rate cutter is not working they have provided new rate cutter as1.5 paisa per second. They explains that was combo pack, the rate cutter will not work, the worst logic, there is no option available to deactivate that pack, worst network 3g internet also not available,
Bt the good thing is i will throw this sim after balance empty, don't choose reliance, airtel & bsnl are always better. Bsnl never cheats, airtel solve the complaints in first call.in reliance there is no care. They need money money money.
There is no care.

I received my balance that 30 rupes but balance redeem is 40.. So i think 10rupes is commission on reliance communication..
Why?
I think goverment are make rules to aganist every comunication company if company are wrong charged that refund palinty, bouns of balance...
Aganist you give 10 rupes extra aganist reddem my wrong balance it do sad... If concern that my alternative no. Is [protected]

Our prepaid no.[protected]
Sir
We have recharge of rs.55/- on dt.03.10.2016. But till today we have not recd. Any value of recharge. We are calling again and again your customer care no. But not satisfy your customer care staff. Please enquire our issue and resolved as early as possible.

With thank's and regards
Our alternate no. [protected] (Vikramajeet singh)

My datacard number is [protected] and made a disconnection request on aug last week. This was not addressed properly and was totally mishandled. Now there is a bill generated for 734 rupees stating that my plan was changed to 1100.
My question is why did you change my plan to 1100 when i have made a surrendering request and i need to have a answer to this question else i will not be paying your bills. This is worst service from the company and poor customer care support.

My name is kuldeepsinh rathod and i am from rajkot gujarat. My user id is[protected].

Reliance is a big company i expect a logical response from you and not a sorry because i have already heard tons of it from the company.

My problem is that my connection was down for around 18 days out of 30 with the same problem of dlc being down. Out of which from 9 to 19 sept and 5 to 10 october 2016 it was completely nonfunctional. Does it sound tolerable to you if your company would not function due to the internet for these many days and due to the same problem? Also in middle of the days not mentioned above there are already 3 complaints filed that assures me fix in 24 to 48 hrs.
Where should i go with this problem? Let me clear your misconception that even after dialing 50 times in the nodal office (Higher authority’s no. Given by you[protected] the call is always diverted to the customer care. Another issue is that even after forwarding the complaint from the call centre to higher authority the solution is not found! Where should i go now?
My question is is there any responsible person over there? If my complaint was under the eye of any higher authority why isn’t it solved yet? What should i make of it? Is there anyone who can fix this problem (In a period of time) that had been so long not fixed after my complaints?

Hellol sir

I am shirish dubey i want to portability in other network because reliance are not given any service which are beneficial to me...so I want portability ...but before 4 days before company give me some offer ...

i am agree this offer but company are not complete their offer yet...
company give me 3 month 3G data in I GB
and 2 Month call rate is 10 p/m for local and 30 p/m...
so i want this facility if company given me 4 days before ...

otherwise i want to quit this service ...solve my problem as soon as possible ...

thanks

shirish duebey

[protected]

My dongle no. [protected]

I had postpaid connection of reliance data card and got below sms even after closing the connection.

"After repeated follow up you failed to pay Rs. 2936.3 videCaf[protected] Legal Notice Issued.Contact Reliance on [protected] foranyqueries"

They deactivated my data card by saying that your service has been migrated to reliance 4G (i never asked to switch over to 4G). And I called them to close my services, still they are generating bills every month and forcing me to pay. This is illegal thing they are doing with me... I want to raise my concern over them.

I am using Reliance for 2 years, I was forced to upgrade from Reliance Pro data card to Wi-Pod (4G upgrade) and my data card number is [protected]. When I inquire about the plans from Reliance communication, Tambaram, Chennai they said there will be no changes in the plan and will be carry forward to Wi-Pod (this information is provided on June last week). Then I purchased the Wi-Pod on 3-July-2016, now they have switched the plan from Rs.1143 (including tax) 40GB unlimited plan to Rs.799 10GB unlimited plan and I do not know when did they change this plan (I am not communicated via email or call). To my surprise, I got the email from Reliance ask me to pay Rs. 4887.00. I tried to contact Reliance customer care but unable to reach them. Now I am getting threatening calls from Reliance collection center guys to make the payment. And they are not ready what I would like to explain. I am afraid what to do now please help as soon as possible.

Ekalaivan. S
[protected]

My name is jagdish purohit (mobile no [protected]) Regulary Every month company deducted my balance without using any service. I have regulary complaint about said Problem. but still not stop the deducting the balance. Kindly refund the my balance for last one year. My name is jagdihs purohit (mobile no [protected]) Every month company deducted my balance for data service.

I'm using reliance for the past 5years, my no is [protected]. Last time i recharched an amount of ₹60 which is special offer pack with the talktime of 70, but i did not get the exact amount of offer pack, instead i get the normal benefit of only 49₹. I have complaint many times to the customer care people but they did not properly consider my complaint and take it it as the silly thing and i have worried very much about taking my money so kindly consider my complaint as one of the problem and in future don't give strugglels to any other person by providing the wrong information about special offer pack and cheating the customer s. Writing with burning of my heart.

By k. Gnanaselvam

Dear sir,

I am being chased up for payment of data card number [protected]. I have made the full and final payment of the data card and the details has been sent to reliance on jul 16th 2016. (Please refer trailing mail).

I was advised to do so by the customer care representative mr. Rajkumar parmar & i have the recording of the call.

I have not used the 4g services which was thrust upon me without my consent - and i have not bought the 4g data card separately.

Reliance is calling me from [protected] 2 times a day - and they put the call in infinite vrs loop "all our customer care executive are busy and please call us after some time"

I am not liable to pay a single rupee to reliance - and they are still raising invoice against my name.

I want to register a compaint against relaince

Regards,

Vishwaroop sen

For the last two months i have paid 6900 rs.. For using 17 gb totally.. Would you believe it.. But thats the price you pay after choosing rcom as your internet service provider.. I chose rcom two years before even though my friends warned of choosing reliance.. I had chosen because i needed a larger data plan.. Rcom was providing 40gb at 999rs.. While they market it you would get upto 16mbps, in reality the average speed would be 100-150kbps during peak hours and around 1mbps after midnight.. Still i persisted with reliance.. I never complained them.. Until the painful last two month bills i have got.. Firstly, they promised me, that i would be retained with the same amount of data and tariff after migrating to 4g reliance.. Which means my old [protected]@999.. Which anyway at the back of mind, i thought it would be impossible for reliance to contain.. But atleast i was expecting an affordable plan.. Finally the plan was a meagre 5gb at 1100.. And without any notification, they had changed over me to this plan.. Only at the end of that month did i got the mail about this.. At that month i had already used 7gb which was over the limit.. That month bill was 2045rs.. Which means i have paid over 1000 rs for the extraa gbs.. I was heartstruck.. The next month i had used 10 gbs.. This month it was 4800.. Shocked to see this.. Being a middle class family member, this is really hard for me.. But i have paid the bill now after debts from my friend.. For 5 gbs i have paid 3800 rs... Do u believe this.. Yes you got to.. Now that i have called them to close my account.. This is really bad than the credit cards.. This is such a poor experience with reliance.. Even with customer care, they never respond calmly.. They communicate like, they dont really want us to be their long time customers.. And i read that mr. Anil ambani has crores of debt with rcom.. And he has found out how to make this into a profitable ones.. Like sucking the blood out of spines from a hard earned middle class family.. I will never trust with reliance in my life hereaftee.. Even with mukesh's jio.. I write this with immense pain at heart.. People reading this think twice before choosing rcom..

Dear Sir,

My father ([protected], 9) told him Shop Keeper given a reply SIM hold by
Mr Mahesh Devgare (Reliance Jio Executive-Nashik- +[protected](Wath'sup)

No reason declaring lot of time requesting and fire also no response.

Now erase a consumer court case only along all harassment because my father Age 66 and lot of time request but these stupid JSL DISTRIBUTER & MAHESH only passing a time.

Mr Mahesh Devgare only time pass staff in reliance jio lot of feedback found from our reference friends.

Anyway that is reminder we are erase a consumer court against that issues along shop keeper name & your stupid staff also which you appointed for time pass WITHOUT REVIEW A WORK PROFILE.


Thanks & Regards
Abhishek Agarwal
[protected]

I want to activate another plan (Jalsa 699) but your customers not activate plan or not add on pack 1gb 3g. I m in very serious problem. I contacted to higher authority of reliance communication but no response. My contact no is [protected]. I have returned many emails and complaints but not replied by reliance. I[censored] can not contact this time then i take serious action against reliance communication.

I'm reliance datacard customer and my datacard no is [protected].

I was using this datacard approximately around a year and I'm happy with the service and my plan was 10GB unlimited and bill amount was Rs 680 later your company has converted it into 4g plan and they told me everything thing will remain same monthly bill and data will be same as it was in CDMA previously.

But for this month October i got bill of Rs 1517 when I called customer care they are not able to explain why I got more bill even when I talked with senior executive she also not able to solve my problem and they told me talk or send email to you. They told me to pay this bill then only they will raise my Complaint otherwise they will not raise my complaint.

I was not aware that reliance has changed the plan they converted the unlimited plan to limited I didn't got any message or call form your side. Without intimating costumer if company is going to change plan I'm not going to pay this extra bill as I'm fully unsatisfied with your services and and the type of staff which u have they not able customer problem then what's the use of customer care.

I writing you this email so that I can get some good response.

My mobile no# [protected], [protected]
Regards

Prashant kumar

Hello,

I am so feeling or expressing distress regarding relience service, actully i had port own Idea number [protected] to Relience just couple of months, when i was port own number from idea to relience, then that time relience commit to give free service in all circle and told me this kind of facility only for port service but i do not get proper service plan from relience, i have call lot of time from your customer care but they given lots of complain number and told me i will resolve just 72 hours but yet i dont get proper responce from relience, they misguide me again and again, i am so frastuated from Relience service, and misguiding me every time, may i know why you are using this kind of business strategic to tieup new customer if you are not provide, thats not show better releation between customer and relience, why you are wrong commit ? I just need that facility what you commit for service port, I m so stress for relience service. please resolve my issue as soon as possible.

Kindly reply me very soon.

Complain Number : Provided 4th floar (Supervisior)
[protected],[protected],[protected]

Relience Store Address thats commit Wrong commit :

Mobile Phone Service Provider Store
Paras Telecom, Shop No. 4, Ground Floor, Shopping Complex, Railway Road
[protected], [protected]