Reliance Communications Complaints & Reviews

My connection not working since 1 month and 10 days i pay all my bills at time i have called many of senior excutive my compaint at 10th of september was closed as even it is notresloved so i opened new compaint at 26th september i requested for termination many a times so that i can get my refund of 900rs and with deposit because if the connection probelms with u guys but since i have requested for termination many a times i didnt got any call back and now i am asked to pay my bill so that the connection works and i get the funds why i should pay the bill as i am asking refund from you guys atleast all the time new reasons are coming and now i didt got any resposne and timm now the connection is not working earlier the reason fir not working was that a wire problems now the reason is due to overdue bill my customer id[protected] customer name nisha. Now i want my refund of 900rs with the depsoit cash at my home i[censored] can otherwise i have no hope with reliance anymore i wasted a lot of time to call the senior my call was beeen kept for wait for an hours but then to waited too long to here that to pay the bill again. Customer id[protected] i want the cash at my adress of 900 rs and the deposit

Dear sir/madam,

I downloaded myjio app and requested the jio sim, after submitting my aadhar card, i was congratulated with a coupon code and was asked to go to the nearest reliance digital store to pickup my jio sim. At store, based on my aadhaar number my details were fetched, my phone number was entered, thumb takena, the coupon code was scaned to my surprise i was told that my coupon was already redeemed, although this is my first time at pickup the jio sim. When i asked who redeemed my coupon and to cancel my request and the corresponding jio sim if issued the reliance representative was not helpful. Instead he advised me to download myjio app on a different phone and request again. I do not have another phone to request again so i uninstalled myjio and reinstalled on my phone but the app comes up congratulating me with the same jio sim coupon code. I am stuck really hard, please advise how to get a jio sim for my phone.

ID :[protected]
Name : Vijay Singh
Email : v.[protected]@yahoo.com

Problem Background
My connection didn't worked for the period beggining from August 02, 2016 to August 28, 2016 (i.e. for 27 days). I have made many complaints about the pboblem details of some are mentioned below:

On August 07, 2016 - Complaint ID No.[protected];
On August 16, 2016 - Complaint ID No.[protected];
On August 23, 2016 - Interaction ID No. [protected] (interaction with executive named Prathamesh)

eachtime i was assured of the any of the below mentioned promises/resolutions:

1. Problem will get within 24 hours;
2. Technitian will visit my place;
3. There is a server issue which will resolve automatically within 2-3 days.

but nothing happened, and when technitian visited he just did the speed test and ran away without resolving the problem or even informing. Despite many calls to technitian personally either he didn't replied or said he'll come to see to the issue once again which he didn't. In the meanwhile i was tossed with a timely invoice which i paid after the my connection got resumed i.e. after August 29, 2016.

The payment is on advance basis, it means that i've already paid for the 27 days i was not served for on which i was adviced that they'll adjust this in next invoice as waiver.

On Oct 06, 2016 they have again suspended my connection due to non payment of late payment fee of only INR 100.55. Which i got to know when i called on Oct 07, 2016 night.

Today (i.e. on Oct 08, 2016) after a request of promise to pay they have resumed my conncetion on the condition that i have to pay INR 100.55 within 24 hrs to avail continued service.

My questions:

1. Why should i pay for 27 day for which i wasn't served?
2. Why should i pay late payment charges as late payment occured due to fault of ISP as it was their fault that my connection was not working?

Solutions seeked for:

Please provide me a waiver of
1. 27 days service charges in the next bill (as mine is a quarterly plan);
2. waiver of late payment charges of INR 100.55 in the same subsequent bill.

I hope i have well summed my problems and solutions requested thereon and will look forward to redressal of this issue from your end soon.

Thanks for your cooperation in advance.

Vijay Singh
Mb. +91 [protected]

Dear sir
mera mobile no hai [protected] jo kafi purana hai or pehle mera plan 1499 ka tha jo kuch time pehle relaince caer se call aane pr plan badal diya tha or mujhe btaya gya tha ki aapko 4G ki sim mil rhi hai jiska plan 899 ka hai usme aapko koi chhupa hua charge nahi dena hai or anlimited calling 4gb data or roming free hai or ab jo bill diya hai rs.2047 ka pta nahi kya kya charges lga diya costumer Caer pr call karta hu to koi sahi nai btata thik se baat bhi nai karte aaj dated 08.10.2016 time 20:10 pm Mr. kapil se baat huyi jiska ref. no. [protected] hai bahot battmizi se baat ki or pta nahi kya kay charges bta kr call kaat di main chahta hoo mera bill ka amount thik kiya jaye taki m bhuktan kr sku anntha mujhe koi aur action lena pdega.

Thank you
Dr. Nemi chand

My Reliance Number is [protected]. I have received the following message from RM-615155 today[protected] at 11:59:24.
Super 2G Data offer Only for You! Recharge with Rs57 get 10GB 2G Data free for 28Days. Dial *129# or visit www.rcom.co.in for online RCH. Reliance GSM

So I Topped Up with rs.57 today. But I received only 300mb data with 7 days validity.

They are providing fake offers. Please provide me data as per the offer. If you want, i can provide the messages.

My Contact Number : [protected]

I recharged rs 100 and rs 45 balance was deducted next day. When i called to customer care, they said that this balance was deducted for caller tune service and i downloaded the jago maa jago song. But reality is that i did not downloaded any song or activated any vas services. These are their system fault and i have been charged for rs 45 which is a valuable money for me.
Now i am trying to call customer care executive for further information but this call can't be connect any as they blocked my number (I think).
Is there any way to get my balance rs 45???

Dear sir

I have been using the reliance from past 7 years and now some how reliance changed my number due to your upgrade

My number was [protected] name shahid khan when reliance upgraded to 4g i got the bill of of 2100 i have made them complaint they said 300 they will waiver this was august and they said after this u will only be able to use your allowed data and it will get hard stop i said ok and i paid 2100.in july after my usages was over my internet was hard stopped on 01 july and my billing date was 09th sep i called them again they said its hard stooped and then i said ok so for 10 days i unable to use internet in september they have sent me the billing of 40000 and said u have used extra i said u told me i will not able to use more then my usages how can i used this time they said they don't know that and i asked them to close my number they have closed my number now i want to you make my billing correction correct so i can pay that bill its still pending after they have terminated my number even after that i have got new number of reliance i always referrer reliance this is my current number witch iam using [protected] name shahid khan.. I would request you to make the correction in the billing of sep [protected] so i can pay that i have made complaint your request number is[protected] for billing complaint.

They said it will get fixed but till now i haven't got any call or anything till now please fix this

Kindly call me on this number if you need to know more

Dear Team

I am using reliance data card from Nov-15, and my plan is 699 per month. I was paying my bill on regular basis. In the month of July I got a call saying that my data card should be upgraded to 4G with existing plan and CDMA services gonna stop. I paid 900 rupees and purchased 4G LITE dongle and as usual I got my august month bill it was 710 and I paid it.

I was using the data card and suddenly my services got barred. I called customer care service they that my plan got changed automatically to 250 rs without prior intimation to me. And I have exceeded my credit limit and they have said they barred my services.

I clearly told them that I don't want to continue the service terminate it. They have me unrealistic reasons and they did not terminate only. And this month I got a saying that I need to pay 1400 rupees and my bill due date is 13th Oct. They started to call me from 1st of Oct itself without sharing the bill details after continues follow up. They have sent me the bill, in which it is clearly mentioned as my credit limit it self is 1200 and the total bill amount was 3200. I checked with them they said that it is been waived off. I asked for the updated bill and no response from them.

Can you please check and help me resolving this issue and I don't want to continue the services with them help me in deactivating the services also.

Thanks for your support in advance.

Regards,
Satishkumar

Respected sir,

Several reminders send to reliance company and asked to stop my connection reliance connection for 3g - [protected],

Reliance company was stopped 03 g service in earlier (Or an before july 2016).

Now thy demanding the bill on my 3g - [protected] connection.

Since june 2016 on wards my 3g - [protected] was not connecting inter net and i have paid june month bill also.

I told reliance who ever contact me over phone to mail me my net connection log details. But they least bother given me mail.

Here with request you to kindly look this matter to how they raised the bill on my connection which 03 g services stopped parmentally. Why they not able to given me my inter net usage in fair data.

Yours faithfully
Nv sanyasirao

I have reliance prepaid gsm sim from himachal pradesh. But that sim is registered to vinod (Shopkeeper). Presently i am in bangalore, i wants same no.in bangalore. The reliance sim service provider told me first u convert this no. To postpaid, after one month it will be convert to prepaid. I had paid rs 300 and he give me new reliance postpaid sim. He told this no will be activate within one week. But 4 month past. No is not activated. He is also not picking phone. And not sit in shop also. I am never see that cheep person
I am giving that person
Shiva
Reliance digital
Cambridge road near dominos piza shop
Bangalore 560008

Hi
I'm rhushal prashant bhasharkar from nagpur. I got a mail yesterday from cro. [protected]@gmail.com explaining me to confront at pune court for non payment issues. I bought a relaince net plus usb device 2 to 3 years back and booked a plan for 599 or 499 unlimited data. Instead of which i got some other pack activated on my account. I payed increased bill for 2 months and then discontinued the service since they did not change the data plan. After which they sent me an outstanding bill amount of rs 1300, when i contacted local reliance office and told them that i already had discontinued the service they asked me to pay almost half the amount for cancellation. They sent a recovery agent named sarthak to my home and i was unwilling made to pay him rs 700.
Now after paying all the bill two years have passed and am still getting these mails.

I expect to get a reply providing me the direction of what shall i do now.
I am attaching the screenshot of the mail. I don't have the receipts of the bills now as i lost them.

Thank you.

Dear sir i got my number re issued somehow it started bt after 2 days no got address verification negative n i informed reliance store my services r off now getting so much difficulties and getting no response from that side its more than 4 days now... I got verification msg 4 friday bt still not done... They normally ignores my call... Reliance employees r much ignorant... Cc= lajpat nagar

I have went to the reliance store in chennai broadway for more than 5 to 6 times as per their assurance that they will give new jio sim card, whenever we go and ask they will either say server issue or sim card no stock, not only for sim if you go to buy anything in store they will not even give proper response.

I'm really surprised how reliance is having such a incompetent staffs for their stores.

Highly appreciated if someone take any action against the staffs

With frustration
Ganesh v
Ph:[protected]

Deb shankar s das
Mobile no: [protected]
Billing account cdma to gsm
Jio application delayed process.
Monthly billing account (old account)

But in the name of vas (value added services extorting money excessive, allegedly & illegally misleading, misguiding value customer.

Habbitual of extorting money in the name of services provided.
I had only made billing account of rs. 249/- no information provided on the email in which bill send & its like cheating the customer.

Strict condemn said act of the reliance company.

Stop billing account & solve the problem created by the reliance account department.

I want to cancel a reliance no and went to nearest store at velachery(Sai Communications) the employees over there doesn't know to speak with customers always they are showing rude behaviour. They had registered a complaint on cancelling that Sim, they dialled to another customer care service member and that lady in the call is not ready to listen to my query she was continuously insisting on what she is saying and she forced me to listen to her. Somehow I managed and asked her to cancel my no. Next day I got a call from +[protected] number and it was from customer care. This time it was a guy he never allowed me to talk, he was blabbering something and he doesn't care about my concern. I was saying I'm not getting signal he is keep on saying you will get signal blah blah...When I insisted in cancelling the no he cut the call(very poor behaviour) . I don't understand what these people are thinking do customers don't have basic knowledge what they are doing or they think all are illiterate. They should be trained 1st to speak with customers.

R/sir
[protected] reliance insta care ke through STV32 Activat kiya mere main balance se balance cut gaya msg bi aaya congruclation your pack activate.but stv not work.as per skuim local onnet 2000 hrs to 2300 hrs.validity 30 day.Maine customer care se bat kiya. 198 PR unka jawab bi santosh janak ni tha bole.activate ho jayega.aapko confirm msg mil jayega.par abi take msg ni aaya.

Very bad customer service provide by reliance telecommunication...
Ur executive are continuously telling me a lie...
I did not expect that type of service from reliance.
I hv one prepaid account no [protected]
In which from last 5 days continous deduction take place...
Pls help me out to stop deduction
U can call me anytime [protected]
[protected]

I got jio sim from jio center & jio sim activated the same time but till date not getting the welcome offer from jio. I have tried many time to call customer care for that problem and after several attempts call connected to customer care they people said within 48 hours your problem will be solved. After 48 hours again customer care asked all information about mobile imei no. & serial no. And said your problem will be solved within 48 hours... Again. My complaint no. Is sr00000206jq. Please help me sir.

Note: now days jio center owners sell the sim by black to retailers and retailers are asking for money about 400/- to 600/- rupees. Really mera desh badal raha hai aur 420 ke taraf badh raha hai.

Hello,
I've received the following fake e-notice final intimation which claims to be sent from the district court. check the sender in 'from', this clearly states that it is not sent by any legal authority.

I've also attached a pdf attachment of the september 2016 bill statement which says that the due date is 15th oct 2016.

* fake email sent *
Appendix – m

Notice u/s 20 (2) of legal services authorities act, 1987

Date 07/09/2016

From,

The secretary,

Pune suburban district legal services authority,

District court, new building

Shivaji nagar, pune – 411 003.

Satish jain

H no 423 lane no 3 mate nagar near ambika hotel nagar

Wadgaon sheri pune near nirmaya hospital punepune

Caf no[protected], mdn no [protected]

Ref: - pre-litigation no lk/oct16/z8oct108851 of oct 2016.

Subject: - proposal of reliance communications ltd, for presenting your dispute with regard to outstanding billing amount of caf no[protected], mdn no [protected] before the lok-adalat for determination.

Sir/madam,

Apropos to the subject mentioned above, you are hereby informed that, the applicant reliance communication ltd, pune with regard to the outstanding billing amount of rs 327/- has arranged an pre-litigation lokadalat on saturday dated 08/10/2016 at 11.00 am to 4 pm. it is contended that you have availed services of reliance communications ltd, but failed to pay the above mentioned billing amount. the particulars of which are as under:-

1. type of the bill :telephone/data card service rendered.

2. name of customer : satish jain

3. total outstanding amount : 327 /-

Please pay the same on or before[protected] to withdraw the case

Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at pre-litigation stage to lok-adalat u/s 19 (5) (ii) of the legal services authority act, 1987 for final determination. hence you are requested to remain present in the pre-litigation lokadalat, which will be held at district court, pune on 08th day of october, 2016 and get resolved the matter.

Treat this as most urgent.

Pre-litigation place, time & date:

Dist court building, shivaji nagar, pune – 411 005

On saturday 08th october, 2016 at 11.00 am to 4pm

Cheque / dd to be issued in favour of “rwsl a/c ris “[protected]"

And despatch to the following add:-

Reliance webstore ltd

Bldg b 18 office no a1, kubera park society

Beside fakhri hill soceity opp. salugther house

Near lulla nagar chowk kondhwa pune 411040

For payment through neft

Account name reliance webstore limited

Account no. [protected] (current account)

Bank name standard chartered bank

Ifsc code: scbl0036084

After making the payment, please provide bank name, utr code / transaction ref no. with snap shot of the payment.

By order

(secretary, pune dist court)

Contact no: irfan [protected] (10.30 am to 1.00 pm & 2.30 pm to 5.30 pm)

E-mail id cro. [protected]@gmail.com

Note – this is a computer generated sheet, hence no need of signature.


* email for sept 2016 : your reliance e-bill for the month sep'16 of the service number [protected] *

Dear alexinha dsouza,

We are pleased to present your latest reliance ebill.

Reliance number

[protected]

This month's charges (rs.)

326.45
Relationship number

[protected]

Total due amount (rs.)

326.00
Bill period

27-aug-2016 to 26-sep-2016

Payment due date

15-oct-16

I have purchased cdma postcards no. [protected] and reliance data card also. reliance data card was deactivated by rcom themself. they have informed me to take 4 g network, i don't want that. they have closed my data card and after that they have charged me rs 2300. despite that i have settled full and final payment around rs 780. they have informed me by email. they have blocked my post paid no [protected] since past 2 days. and there is no dues pending in this no [protected]. so please resolve the issue

Regards
Anand kumar