Reliance Communications Complaints & Reviews

I have went to the reliance store in chennai broadway for more than 5 to 6 times as per their assurance that they will give new jio sim card, whenever we go and ask they will either say server issue or sim card no stock, not only for sim if you go to buy anything in store they will not even give proper response.

I'm really surprised how reliance is having such a incompetent staffs for their stores.

Highly appreciated if someone take any action against the staffs

With frustration
Ganesh v
Ph:[protected]

Deb shankar s das
Mobile no: [protected]
Billing account cdma to gsm
Jio application delayed process.
Monthly billing account (old account)

But in the name of vas (value added services extorting money excessive, allegedly & illegally misleading, misguiding value customer.

Habbitual of extorting money in the name of services provided.
I had only made billing account of rs. 249/- no information provided on the email in which bill send & its like cheating the customer.

Strict condemn said act of the reliance company.

Stop billing account & solve the problem created by the reliance account department.

I want to cancel a reliance no and went to nearest store at velachery(Sai Communications) the employees over there doesn't know to speak with customers always they are showing rude behaviour. They had registered a complaint on cancelling that Sim, they dialled to another customer care service member and that lady in the call is not ready to listen to my query she was continuously insisting on what she is saying and she forced me to listen to her. Somehow I managed and asked her to cancel my no. Next day I got a call from +[protected] number and it was from customer care. This time it was a guy he never allowed me to talk, he was blabbering something and he doesn't care about my concern. I was saying I'm not getting signal he is keep on saying you will get signal blah blah...When I insisted in cancelling the no he cut the call(very poor behaviour) . I don't understand what these people are thinking do customers don't have basic knowledge what they are doing or they think all are illiterate. They should be trained 1st to speak with customers.

R/sir
[protected] reliance insta care ke through STV32 Activat kiya mere main balance se balance cut gaya msg bi aaya congruclation your pack activate.but stv not work.as per skuim local onnet 2000 hrs to 2300 hrs.validity 30 day.Maine customer care se bat kiya. 198 PR unka jawab bi santosh janak ni tha bole.activate ho jayega.aapko confirm msg mil jayega.par abi take msg ni aaya.

Very bad customer service provide by reliance telecommunication...
Ur executive are continuously telling me a lie...
I did not expect that type of service from reliance.
I hv one prepaid account no [protected]
In which from last 5 days continous deduction take place...
Pls help me out to stop deduction
U can call me anytime [protected]
[protected]

I got jio sim from jio center & jio sim activated the same time but till date not getting the welcome offer from jio. I have tried many time to call customer care for that problem and after several attempts call connected to customer care they people said within 48 hours your problem will be solved. After 48 hours again customer care asked all information about mobile imei no. & serial no. And said your problem will be solved within 48 hours... Again. My complaint no. Is sr00000206jq. Please help me sir.

Note: now days jio center owners sell the sim by black to retailers and retailers are asking for money about 400/- to 600/- rupees. Really mera desh badal raha hai aur 420 ke taraf badh raha hai.

Hello,
I've received the following fake e-notice final intimation which claims to be sent from the district court. check the sender in 'from', this clearly states that it is not sent by any legal authority.

I've also attached a pdf attachment of the september 2016 bill statement which says that the due date is 15th oct 2016.

* fake email sent *
Appendix – m

Notice u/s 20 (2) of legal services authorities act, 1987

Date 07/09/2016

From,

The secretary,

Pune suburban district legal services authority,

District court, new building

Shivaji nagar, pune – 411 003.

Satish jain

H no 423 lane no 3 mate nagar near ambika hotel nagar

Wadgaon sheri pune near nirmaya hospital punepune

Caf no[protected], mdn no [protected]

Ref: - pre-litigation no lk/oct16/z8oct108851 of oct 2016.

Subject: - proposal of reliance communications ltd, for presenting your dispute with regard to outstanding billing amount of caf no[protected], mdn no [protected] before the lok-adalat for determination.

Sir/madam,

Apropos to the subject mentioned above, you are hereby informed that, the applicant reliance communication ltd, pune with regard to the outstanding billing amount of rs 327/- has arranged an pre-litigation lokadalat on saturday dated 08/10/2016 at 11.00 am to 4 pm. it is contended that you have availed services of reliance communications ltd, but failed to pay the above mentioned billing amount. the particulars of which are as under:-

1. type of the bill :telephone/data card service rendered.

2. name of customer : satish jain

3. total outstanding amount : 327 /-

Please pay the same on or before[protected] to withdraw the case

Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at pre-litigation stage to lok-adalat u/s 19 (5) (ii) of the legal services authority act, 1987 for final determination. hence you are requested to remain present in the pre-litigation lokadalat, which will be held at district court, pune on 08th day of october, 2016 and get resolved the matter.

Treat this as most urgent.

Pre-litigation place, time & date:

Dist court building, shivaji nagar, pune – 411 005

On saturday 08th october, 2016 at 11.00 am to 4pm

Cheque / dd to be issued in favour of “rwsl a/c ris “[protected]"

And despatch to the following add:-

Reliance webstore ltd

Bldg b 18 office no a1, kubera park society

Beside fakhri hill soceity opp. salugther house

Near lulla nagar chowk kondhwa pune 411040

For payment through neft

Account name reliance webstore limited

Account no. [protected] (current account)

Bank name standard chartered bank

Ifsc code: scbl0036084

After making the payment, please provide bank name, utr code / transaction ref no. with snap shot of the payment.

By order

(secretary, pune dist court)

Contact no: irfan [protected] (10.30 am to 1.00 pm & 2.30 pm to 5.30 pm)

E-mail id cro. [protected]@gmail.com

Note – this is a computer generated sheet, hence no need of signature.


* email for sept 2016 : your reliance e-bill for the month sep'16 of the service number [protected] *

Dear alexinha dsouza,

We are pleased to present your latest reliance ebill.

Reliance number

[protected]

This month's charges (rs.)

326.45
Relationship number

[protected]

Total due amount (rs.)

326.00
Bill period

27-aug-2016 to 26-sep-2016

Payment due date

15-oct-16

I have purchased cdma postcards no. [protected] and reliance data card also. reliance data card was deactivated by rcom themself. they have informed me to take 4 g network, i don't want that. they have closed my data card and after that they have charged me rs 2300. despite that i have settled full and final payment around rs 780. they have informed me by email. they have blocked my post paid no [protected] since past 2 days. and there is no dues pending in this no [protected]. so please resolve the issue

Regards
Anand kumar

1st they tortured me then i complained then i got the sim now this Raman guy is taking revenge on me. His name is raman i got his number everytime i call him he says the jio sim will be activated within 12hrs and now its 17days. When i call they never pick up. The customer care says there is incomplete info. This guys from Digital store mini, bhatinda, punjab 151001. Are killing me for a free sim. There names are
Raman
Aman
And Ajay.
I filed complaint 6 times in customer care they do nothing. Some1 help any lawer?

Dear sir/madam,

I was using reliance communications 3g network connection services vide data card/dongle no [protected] and cleared the bills on 24.07.2016 even with out using the net services for the past 2 to 3 months with a view that there may be some problem with my laptop.

Later on somebody from reliance communications called and updated that they have migrated from 3g to 4g services and insisted me to migrate accordingly by paying extra amounts.

Not agreeing to the above, i had submitted an application on 08.08.2016 for surrendering/cancellation of the said 3g network connection.in response to my application, i had received 2 tele caller verifications from their customer care to verify the cause of my request.

Thereafter, inspite of my mails to the customer care and enquiries neither the reliance communication authorities concerned update me with the action taken on my application for surrender nor even gives any clarity.

In turn, instead of cancelling the network work connection as requested for, they started sending me monthly bills and time to time reminders for the outstanding bills and even the threatening calls for legal consequences.

Thus, i request for kindly help and protection from the harassment.

With regards,

M venkateswarlu

Hello sir/madam,
My name is mohamed sheik. My contact number is [protected]. I've been using reliance communication wifi datacard as a postpaid internet connection for the past 1 year (Datacard number: [protected]). I wanted to disconnect the services, since i dont want it any more. I've been raising the request to close the connection for past 4 months. But reliance customer care didn't take my request for the past 3 months, saying there is a pending amount in my account. So i paid the bill, but they didn't close it. This repeatedly said for 3 months. On september 21 i called their customer care number and raised a complaint saying that reliance not closing my connection. The complaint number is[protected]. That time also the said i've to paid some balance amount of inr.286. So i paid same in that month itself. They said they'll be sending mail with details of cancellation. Since i didn't receive any mail from reliance communication, i called reliance communication customer care on october7. Now again saying that your connection can't be close until i pay another 700 rupees. This's cheating. How long they take to close the internet connection? Please help me to get rid of this reliance communication connection. Also please justify my loses.

Thanks,
Mohamed sheik

Hi ms. Amita shetty,

I am using reliance netconnect from 6 +years, regret for being your customer.
Reliance netconnect recharged on 26 july 2016 for rs 1500 connection#[protected]

I am not able to use the datacard.

I am calling customer care every day they are telling due to 4g migration we are facing this issue.

If the issue is due to migration, please don’t allow users to recharge online or provide an alternative solution.

We are working on critical project and i need the connection working.

Because of reliance migration issue and poor service given by reliance customer care executives – amount recharged is waste.

From 26 july every day i am calling it’s been more than a week now you people are not giving any resolution.

I need a immediate action to resolve the issue. Else i will stop using this data card hence forth.

My contact number [protected]

Spoken to many cusotmer care executives.. Few name i can recall are

Aruna kumari

Syrya prabhavati

Steps taken from 26th july but still did not work.

1. Uninstall netconnect and reinstall

2. Tried high speed 1x

3. Asked the customer care executive to arrange a call back from their supervisor or manager so that i can make them understand the priority of my issue.

You people don't care about customers

Show quoted text

Hi reliance customer care,

My reliance datacard # reliance no. [protected],

Name: gopal rajan k

This is to bring to your notice, my datacard has been disconnected and cdma 3g service has been discontinued by reliance as of/ from 31 may 2016 and i am not getting any service and or response from reliance customer care in continuing the service. I am also getting bills for the period where you have disconnected the service and charging for the service which is not provided.

Request you to restore my cdma connectivity for my datacard at the earliest so that i could continue to use the service.

I am being continuously harassed by your collection team for the payment for which i have not got the service and being charged to the subscriber. I am willing to settle this once i have my network services restored.

I have paid rs. 3500 as a one time charge for the datacard/dongle when i subscribed to reliance dataconnect. I am being asked again to pay for the dongle/datacard again if i move over to 4g and buy new datacard at your reliance shop. I have no more money to spend again to buy one more datacard.

As a reliance subscriber and ril investor, i have never faulted payment or any payment delay and has been a happy and loyal customer. With this in view, please let me know why i should not approach consumer court and ask for addressing subscriber grievances.

Please treat this as a critical request and quick response.

Surprise to receive this mail. Pls note the following :
I was using reliance 3g_999 for past 8 months under which fixed rental was 999 rs. I was told by reliance to upgrade to 4g without any information that plans will be changed. Thereafter after 4g conversion i was surprised to receive the bill (Aug-16) of rs 3191 against my regular bill of rs 1149. On checking with reliance customer care i was informed that my plan has been changed and i was surprised to know that i haven’t received any information from reliance. They confirmed that there is no change in the tariff and suddenly they changed the tariff and it ends up with high bill and usage is limited usage of 3gb. This is the very worst customer experience i have ever faced. You people not doing what you are promising to your customers. If you have clearly told about the 4g tariff earlier itself means i would not bought the 4g dongle. Now i bought a new 4g dongle + high bill + limited usage. This is what i got for being a reliance cutomer. I was forced to terminate as there was no response to customer care on my mails. Some credit of rs 400 was given without any basis.
This is the way reliance is cheating with the customers.

I bought reliance wi-pod - cdma for 1000 rs on february 2016 with a plan of 1099/month. I used it up-to june 2016.in july reliance migrated my cdma to 4g. I got disconnected with the internet. I called reliance customer care several times which is not reachable most of the times when i got connected to the customer care they asked me to buy a new 4g data card dongle which of 1500 rs to continue the service. I said i cant afford another dongle as i have bought this recently so please disconnect my connection.

The thing is i didn't made a write of the same. Now its stating me as payment due for 2000rs.

This is pathetic. Now they have disconnected my service and asking me to pay the due amount by threatening me by local advocates. Their behavior is very worse. They are abusing me.
How third party people got our details and abusing us?
I didn't get the internet connection, no tower at all. I am getting bill for my plan amount for two months july 2016 and august 2016. Without any usage how can i pay the bill? My data card number is [protected], i called [protected] to ask about the details, they are telling me we don't have any details about this number. I am really confused. I need help.

This is last and final call from the applicant with regard to conversion of my prepaid connection into postpaid connection and the activation thereafter since three months despite having purchased flame phone for rs.4000, and complaint lodged with your customer care nothing is being done. After this i'm going to approach court of law for compensation and damages. I being a practising advocate at high court of jammu and kashmir is being made to move from pillar to post without any results

My connection was not working since 17th of july till 25 th of august after several complaints, i decided to terminate that connection... And termination request i registered on 25th august but there is no process from ur side and still bill is generating on 7th of october. I don't find any of my fault here.
Kindly solve this issue as soon as.
I also want waiver on this. I have all complaint numbers.

User id[protected]
Name - arpit mathur

Very unsatisfactory customer service. My mobile no. [protected] Indrajit Singh. I have request to activate Pack of Rs99/ of internet with Plan of Rs495/- and only Plan has been activated. Why Pack was not been activate and other thing i was extra charged for about Rs150/- in last bill cycle from[protected] to[protected]. And in this current cycle from[protected] i have been charged for Rs48/- unwantedly. Reliance service is very bad. Neither customer care excutive activate or neither they give proper infomation. I am going to break thus sim card. Complaint no in which Pack and Plan request is[protected]. Deduct money from last bill Rs150/- and Rs48 in current cycle and Actuvate plan Jalsa 599/- otherwise i am going to break because all the service are very bad very bad.

I was offered 1gb data + rs 40 tt @ rs.40 by sms but this offer didn't active when i recharged rs.40.
Though i got the tt but didn't get the data balance.
Screensort of the sms have been attached.
Kindly look into the matter n solve the problem.
Phone no. - [protected]
Didn't get any help from customer care service desk & they asked me to lunch the complain online with attachment. so that they can solve the problem.
Waiting for your action

I am having two prepaid and one postpaid mobile no of relaince. I am unable to contact relaince customer care as when i am selecting to talk customer service officer the call is being disconnected. On 05/10/16 i made a call to customer care from mobile no.[protected] in which they informed me that i have a plan in which i will be given 1GB 3G data at Rs 64 .I did the recharge on 5/10/16 in the evening but i got only 150 mb data. Now when i am trying to contact customer care they are unreachable. Last time also when it happened(about three weeks ago) i contacted the customer care and they gave the remaining data the next day .But this time due to no internet data i am having problems.In addition to it i am unable to get any other information from customer care .Before one month i talked to customer care from my relaince postpaid no.[protected]and asked them the process to port the no.to jio.From then onwars i am unable to reach customer care from my postpaid no. and the problem in prepaid no.is arising from last 1 day.
Please give me the balance data on my mobile no [protected] as soon as possible and allow me to talk to customer care as soon as possible.
My mobile nos are :-[protected](prepaid)
[protected](prepaid)
[protected](postpaid)
Please contact me on [protected]