Reliance Communications Complaints & Reviews

I went to reliance digital store to purchase jio sim my bar code was showing already redeem but i am using bar code first time they told me to cal jio customer care i cal them and told them to white list my bar code because reliance digital store me it will be done by jio customer care but when i call jio customer care they told me to white list from reliance digital store i went to store they told me again we have no authority to do so u have to cal customer care what to do now what the horrible service is jio giving my email i'd is [protected]@gmail.com u can give me reply to this email i'd

Hii
My contact no [protected]
Code generated :- [protected]

I purchased a new jio sim on 29 september 2016. Jio sim no [protected] and i got this message on same day.

Its more than a 8 day now and connection is still not activated.
And no further communication from dealer and customer care.

I requested jio authorities to solve my problem...

I had put a complaint on reliance helpline on 27th october 2016. after my repeated requests, there is no action on the above said complaint. due to this i am going through heavy loss in my work.i am fed up with reliance attitude towards complaint. they are not even bothered. i have called there helpline[protected] around 100 times but to no avail. they always insure me that complaint will be cleared in 24 hours but nothing happened. please do the needful as early as possible. it seems they are not interested in rectify it. kindly do the needful.

I have been using reliance post paid connection (Mobile num [protected]) for sometime. I had to travel outside india for work purpose. Before travelling abroad i had dropped an email to reliance customer explaining them the situation and requesting them to cancel the connection. I got a reply almost after 2 weeks saying that they are sad to lose me and asking me to provide some information which i did on the same day. After that i did not get any response till now and it has been more than a month from the time i initially requested them to cancel. I even reached out to them on their facebook page but nothing has been done from their end. This is really frustrating and the worst customer care experience i had.

Can you please help me in getting my postpaid connection cancelled?

Sir, im so sorry to inform you that even after being a loyal customer for 10 years and wooed by your company of dedicated service, we are getting net connectivity only for 2-3 hrs a day in my mobile not in my need but in companys mercy instead!this type of service is nothing but cheating and the service provider does not care the value for money and the rule of the law!

I have upgraded from CDMA reliance 3G to Reliance 4G by purchasing modem having a plan of 999 for 40GB plan when purchased CDMA.
Customer care representative told me that my plan won't be changed from 6 months.

But their commitments were fake.Reliance have changed their rate when they upgraded to 4G and didn't notfied me.
Later I got a bill of Rs.8469.11in my mail.
Please look over this issue .

Dear Team,

This is in reference to service request id:[protected]
For the termination of the reliance connection
The user ID is[protected] which is on the name of Prerit sood.

Reliance connection was not working since 16 July 2016 and many request has been raised since then to make it right without success.

In the month of July payment of 800 was made and after that no payment made as connection was not working .
They were requested for waving off the due amount as connection didn't work in July, Aug, September and help returning the money to me and also terminating the services permanently.

The reliance team is not helping and unnecessarily dragging the request and each time call is they one has to talk for 1 hour and then false promise ia mde without nay help.

Ps: calling to the customer care was of no help as they keep on promising to help and arranging call back but in reality don't do anything .

Regards
Kailash
email: [protected]@gmail.com
Phone : [protected]

I was under 800 unlimited plan, before 4g migration. 2 months back i got a call from reliance customer care and they informed me about the 4g migration and made me buy their wipod worth 900rs. Then later they cut the service in the old datacard and no service in wipod too. I was without internet for almost 20 days, during that time they have discontinued their call center also. I couldn't complain about the service to them. I should have discontinued at that time only, but i decided to stick with them. Now without any information they have changed my plan to 3gb, but the unbilled amount is showing 3026 Rs. Tell me in 3gb plan how can you charge 3000. This is seriously pathetic.I called the customer care and they are saying due to some migration my plan defaultly converted to 3GB plan and now i can't disconnect without paying the complete bill. but they can reduce the bill amount if i continue with their service. Someone please help me, how and where to complain about this fraud by reliance. Seriously all o[censored]s need to take some action against reliance. If reliance is reading this please discontinue my service. I dont want to continue with your service anymore. Explain first how can you bill me 3000 RS in 3gb plan. After 3gb usage speed only will decrease right??? how can you put usage charge??? My datacard number [protected].Please disconnect my service

I generated a barcode 3 days back.when i went to take a jio sim it saying that code is already redeemed.and now i didnt get a new barcode.This code is generated by imei number.When i am going 2 days countinuosly to shop they r saying audit is going on or smtnh like that.It seems like service of reliance is very bad.They are using others imei numbers to generate barcode.This is very dangerous issue related to security.Plz kindly sort this out

I am using data card ([protected]) [Relationship Number :[protected]]. I was told to change to 4G by buying new device and my 3G services are cut by July last week of this year. I called customer care in the mid of August to request for cancellation of my data card. They asked me to send email to the customer care mail id [protected]@relianceada.com. But I did not get any proper response. I have sent mails in the last week of August and first week of September and there was no reply and now i got a message saying need to pay bill for August and September for which my 3G services are not working and i did not consume even 1KB of data. Now if i call customer care number they are saying i cannot cancel through mail and i need to do so by calling them. After long argument asked them to close the plan and asked how much to pay. They said they cannot close now. I need to pay two months pending amount then i have to place fresh request and pay again for cancellation. This is too much asking to pay for two months without providing service and also asking to pay for cancellation. Kindly cancel my plan at the earliest.

Reliance upgraded there netconnect postpaid service to 4G and switched me to 4G without my consent. They discontinued my service and also generated bill for the period where i didn't use their service.

I raised complain for bill generated and for disconnection of my service. The bill was reverted and i my connection was terminated on Sep 23. Please note i was not using their service since August it was not available in CDMA dongle.

Now i got bill for Sep and on calling their Customer Care, they are not able to check the details as my details are removed because i requested for service cancellation.

They asked me to pay the bill. Now i got legal notice from Reliance to pay the outstanding Amount.

My Question to Reliance - How stupid you people act - when I raised my concern for the First bill you cancelled my bill for that period and accepted that i didn't use the service. then how come you generate bill for the next month?

And your smartness - you discontinue the service but you don't deactivate the no. what is the use of having a Netconnect no which is not having any service? apart from generating bill for every month?

And on top of that you send some legal notice?

I want an answer to all these questions and you not an amateur startup that don't understand these things. This is very clear from all the complains that you are doing all these willingly just to make profit.

My experience with Reliance NetConnect Plus postpaid was very bad and if anyone asks me whether they should go for Reliance I will say NO.

Worst experience and worst service

Datacard [protected] was dysfunctional since July 2016 and I requested the customer service to disconnect the datacard service on 30 th July 2016 by email which was not attended to by the company/service provider.Since then I have been reminding them to close the connection through emails but there was no response.But I was asked to pay Rs. 1206/- for the months of August and September 2016.I have also contacted the co. through online chat and I was told that my request for termination of the service will be complied with.I am at a loss to understand the demand of the company for payment of money for a service not at all provided.

Sir,
1.Despite repeated complaints, Value added Services are activated without my authorisation and amounts deducted from my account. When I make complaint to the appellate authority, the amount is refunded. But again the wrongful deduction is repeated, Customer care do not listen to the complaints.I am reproducing below the mail from the appellate authority
"" Dear Mr. Shaw,

We acknowledge your email dated September 29, 2016 for your Reliance number [protected] and regret the inconvenience caused.

As per the telephonic conversation had with you on your number [protected] today, regarding balance deduction, the same has been addressed.

We have registered the case regarding balance deduction for your number [protected] with Service Request ID:[protected] and the same would be addressed by 10:30:00 am of October 03, 2016.

We would appreciate your patience and co-operation in this regard.

As confirmed with you waiver of Rs. 54/- has already been posted in your account.

We have made a note of your feedback to improve our services to meet your expectations.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

Appellate Authority
Orissa""

Despite this within 3 days again there was unauthorised deduction of Rs 9 for which I had complained My compalint is given bellow:
"Dear Sir,
Today on 29/09/2016 I received SMS in my mobile no.[protected]
“you have been successfully subscribed to HdyGoDDostiSub7 service for 1 day.”
I have not asked for this service and despite my repeated instruction not to activate VAS in my account, such services are activated without my authorisation.
Same thing had happened earlier and on 21/09/2016 I was refunded Rs 46 in my account. Earlier also vide SR .[protected] Rs 51 wrongfully deducted was posted in my account on august 8, 2016.
This time I have not used the connection for voice and still Rs 46 has been wrongfully deducted from my account.
The customer care is repeating such wrongful deduction despite repeated requests not to activate VAS.
In this connection kindly refer to my complaint via e mail dated 5-8-1016 and your reply vide email dated[protected].The issue was resoled through your kind intervention. But the unauthorised deduction and activation of VAS is repeated despite your assurance that it would not happen again.
Kindly refund Rs 46 to my account immediately.
If such offence is repeated I will have no option but to take legal action as advised.
Regards,
Jitendra Shaw"
2. I had written to customercare not to disturb me with promotional calls. I am a senior citizen . I am still disturbed by promotional calls from reliance no.[protected] for 10 to 12 times a day.
I do not expect such unethical behaviour from Reliance Group.
Kindly stopunauthorized deduction from my prepaid account and refund amount deducte.
Also please stop disturbing me with promotional callls
Regards,
Jitendra shaw

Reliance datacard number: [protected]

After so many requests to close the connection reliance has managed to close it and now they are sending me notice to pay for something i have not used from months. Also your notices are delivered in spam folder of my mail since they are not sent from registered reliance mail or reliance website. It states that i need to be present at district lokadalat on[protected] also it has some payment modes which does not seem to be genuine. But why should i pay since the service was not working for my number. These kind of cheap things are not expected from a telecom giant towards so old customers.

Hello
i'm anup kumar
my userid:[protected]

i have already registed complaint by customer care.
reqest id:[protected] id[protected]

date[protected] id[protected]
date 4 oct 2016 id[protected]

my broadband conntection not working . i'm not gain speed and dsl lost every 4 to 5 min 30 to 50 seconds. my plan 2 mbps but i recieve 1 mbps apporximate. not visit excutive my place not contact my number. then i call customer care my complaint resolve ur service proper work. jab ki problem exist not resolve . kabhi-2 to jasse customer ko call karnte h to after 3 to 5 min baad 30 minute k liye internet theek chalte h. bhi executive phone aata h haan sir kya problem thi. bolte h sir humre yaha se theek h . aap humre router se check kare. signal range increase karte h. phir after 10 minute old problem exist. dsl lost again. agar yahi customer care n support h. better h .bcoz u lost more cusotmers. b'coz customers not believe ur service. baat karte ho jio ki broadband service theek hoti nhi. sabhi kaam tenders ya uncomfotable executive pr chalte ho.mai bhi move kar jouga ur services se.

my contact number:+91-[protected]

From yesterday morning my sim was working it was reliance gsm sim, its not showing any network connection, i tried to insert it in other devices also, still no network is been detected in it. i cant understand how suddenly my sim got disconnected. i need to start my sim as soon as possible so please look through my problem. my reliance no.-[protected] other contact no.[protected]

Ihave purchased 4g gionee m5 lite mobile on[protected] at reliance digital mart r t nagar, bangalore with jio sim bearing no [protected] for rs 12999-00 with tech expert id:60191233. Till today no activation done. Iam daily visiting the above store for activation. They simply says site down/no net. Daily visiting morning and evening. Phoned to customercare also. They are not giving complaint no. Do justice other wise mobile please be taken back. Suitable instruction pl be issued. Cont. No [protected].

I am an user of reliance netconnect dongle no [protected] of allahabad since 2011. I was posted from allahabad to jaipur due to my service exigencies. I have bought a dongle wipod 4g/lte in jul 2016 to upgrade the services. I also got a sim no[protected] from reliance mobile store vaishalinagar jaipur. I have called up the customer care of reliance over the last 2 months repeatedly. One of them told that my sim no is wrong and it should be this one[protected]. Till date the same is disconnected despite repeated visits to the reliance store and the calls to customer care.
Now please show reasons why such a poor services from a reputed brand will be accepted by me while being regular in my payment of bills till date. I will consider it a suitable case to put up to consumer forum for redressal of the same as i presume that the customer like me is insignificant for the company.
If the necessary rectification, activation and service restoration is not possible in next 72 hours or so i will take the necessary legal course of action.

Dear sir,
My location is between zakhama and viswema. Earlier the network was good and many people around and especially students from the college were benefited. But now, we can't get 3g network. We get 2g network but that also vodafone only. Please do something so that the love for reliance may continue in the heart of millions around the said location. We will be waiting for ur reply and action. Thank you.

Same thing happened to me inspite of paying the bills, do these guys check the payment before firing these mails.

Please fix this asap, below is my mail

M/s. mohammed abdul rasheed law chambers # 10-5-22, flat no. g-3, narasimha
Advocates, arbitrators & conciliators kripa apartments, opp. andhra pradesh police officers’
Advocate - high court, andhra pradesh mess lane, road no.1, banjara hills, masab tank, hyderabad – 500 028

Ref no: legal-cell-oct-16/e_lot/4/12736 date: 4th oct’16
To: thatavarthy sree venkatesh
Ref: invitation to conciliation as per provisions of section 62 of the arbitration and conciliation act, 1996 for your account no.[protected]

Sir / madam,

Under the instructions from our client, m/s. reliance communications ltd., and m/s. reliance communications infrastructure limited, reliance center, 4th floor, plot no. 38, phase-2, beside ananth building, hi-tech city, madhapur, hyderabad 500081. (hereinafter referred to as “our client”)

You are aware that our client is engaged in the business of providing unified telecommunication services to its valid customers. you have availed the said services from our client by submitting the requisite customer application form and other documents under relationship no[protected] and mdn no.- [protected] provided by our client. the said services were provided by our client in pursuance of the terms and conditions and you have specifically agreed and undertook to pay all service charges in full without any deduction, set off or withholding with respect to the services availed by you. our client has been generating statements of service charges and the same are dispatched to you regularly from time to time for the services availed by you.

We state that, you have defaulted in payment of the service charges and consequent to the said default, there is an outstanding amount of rs.2393/-in your account. you have failed to pay the said dues in spite of repeated requests and reminders from our client and this has caused wrongful loss to our client.

Wherefore, you are called upon to pay a sum of rs.2393/- to our client within seven days from the date of receipt of this notice. the said amount should be paid by cash / dd / pay order in favor of “rwsl[protected] ” or can also be paid at any reliance outlets of ada group. failing which, we shall initiate civil and criminal proceedings against you before the competent court of law at your own cost and risk.

For any more clarifications contact legal help desk on no: [protected] (mon to fri between 10 am to 6 pm) or reply to this mail.

Yours faithfully,

Mohammed abdul rasheed
Advocate

Request you to walk into any of the reliance store and make this payment or you can courier the cheque\dd to below mentioned address
Cheque or dd should be in favor of "rwsl[protected]"

Manager - circle cro
Reliance communications limited,
Reliance center, 4th floor, plot no. 38, phase-2, beside ananth building, hitech city, madhapur, hyderabad 500081.

Note: if you had already made the above payment before receipt of this
Notice, kindly provide the payment details.