Reliance Communications Complaints & Reviews

Bought a reliance jio Lyf phone and sim card from reliance communication ranchi, ratu road jharkhand on 17th August and the sim card is Still not activated numbering [protected]
Called the concerned person Pranav ( [protected]) lot many times but still not solved
It's been a week now, it's troubling.
Plz do the needful

Alternate number : [protected]

I have booked 4G instrument on 25/07/2016.So far it has not been delivered eventhough I paid for it.The order CODE IS OBMLVPODZ.Please let me know when I can get the same.For the last 15days sending mail and giving calls but all in vain.I am also without internet.Please let me know when I can recieve it.My data card no is [protected].
Regs
Kulothungan

I have registered a complaint about the deductions in data loan.Hve enquired about it 3-4 times and they are repeating that the issue seems to be resolved and will look into it at th earliest.

Since two weeks the issue remains the same.I can't even get them on the phone also.

Really fed up with the connection.Please help me to provide a consistent solution to this issue.

I placed an order for reliance wipod 4g lte (order id: hjxxacffx), but till date i didnot receive any details of the shipment.

Please add my home landline number as the the primary contact number.

Shipping address:
Prof premraj pushpakaran
Prof premraj pushpakaran, pranavam, 36/86b, manthraparambil house, kotte canal rd., near lissie hospital road, kochi-18
682018 kochi/ ernakulam
India
[protected]/[protected]

Dear Sirs,

The above data card is registered in my name. As I have visited your Reliance Outlet at Thoppumpady, Cochin-682005 it is informed that the said connection was not active in my name and the same is registered with another persons name. I was surprised to note that, how a registered data card in my name is being misused by another while I own and possess the data card. Though I have not used the same for a while and now that I have contacted your Outlet for updating the dongle to your newly introduced 4G services. They have not even issued me the Zim card.

I request you to look into the matter and clarify the matter at the earliest.

Thanks & Regards
UPENDRAN B S

This is my first mail which i was send on your Customer care e mail id but no response from there i have again mail on it but also no response.
is this your service if yes then its to disgusting you are cheat us i am very disappointed and i want my internet pack carry forward on my number.

2nd mail send by me on customer care email id ( it's disgusting team why you are not responding on my mail. you think i am fool

resolve my issue on mediate effect. )

I am too disappointed from your service because i am using reliance net-connect CDMA prepaid device and i have recharged this device with Rs 3001 life time 1 gb 3g data per month but as of now your CDMA network in closed so my device is also deactivate.

so i am already bearing a loss of my net connect device
and if you will not carry forward my internet pack of 3001 rs so it will not acceptable

i will not bear my internet pack loss

so its request to you please carry forward my internet pack of 3001 on my 4g sim

My MSISDN [protected]
My sim Number is[protected]
my alternate number in [protected]

i am repeating my words i will not bear my internet pack loss so please carry forward my pack on my 4g sim

Thanks & regards
Saiyyad Askare Abbas
[protected]

I am using 4g wi-pod of reliance. my billing date is 09/08/2016 to 08/09/2016.
As per Reliance customer care i have used my 5gb data on 22/08/2016.
but i have checked my date wise data on my services it only 2.62 GB is only consumed.

I asked to please start my 4g data card but they have refused my request. I have email to reliance but their is no reply from company

My Data card no is [protected].
email [protected]@gmail.com

I am using reliance datacard ([protected]) service last one year. Now after upgrading to 4g service received the first bill. The given bill amount not as per the [protected]@3g plan. And reliance not given any 4 g data plan to me as on date. They have chosen the plan as per their wish and sending the bill to me.
Now 4g service is not working and nt able to contact their customer care.

I am using reliance postpaid connection for almost 6 - 7 months. It was super fine until my internet connection was stopped without any information. When i inquired with customer care they asked me to upgrade to 4g dongle. I tried almost every ways can't get a dongle. So i asked them to disconnect my connection and they raised the request.

Reliance postpaid phone no -[protected]
Connection stopped @ may 10
Tried till may 20
Asked for disconnection and i paid for may month aswell

Now i got a message from reliance stating we gonna take some legal action sort of.
I am using my connection in hyderabad.

Please help me.

Contact no - [protected] / [protected]

Sir/madam
my mobile number is [protected], on 25-aug-2016, i talk to someone end when call ended a message popup that is about amount deducted and also written on popup message that RC57 10GB 2G. at same time i recharge my mobile number with rupees 57 but only 300MB data with 7 days validity is credited in my account.
so pls make correction and provide me complete data of 10GB with appropriate validity of time . i m also sharing screen capture of message pop.
additional information :
my mobile number [protected]
my gmail address= [protected]@gamil.com
date of all transaction = 25-aug-2016

IMPORTANT NOTE: The motto of this petition is not to target Reliance Communication (RCOM) in particular. This petition targets any Telecom Service Provider which violates the TRAI regulations and plays with the Consumer Rights. The scale of the recent CDMA To 4G migration and the no. of consumers affected is enormous. This is a perfect example of how the combination of Service Provider Apathy and Weak Regulations led to the misery of consumers.
WE CANNOT WIN THIS IF WE ONLY TARGET RCOM and FORGET others. THE ENTIRE SYSTEM needs an overhaul.
Audio Call Recording with RCOM Customer Care Executive accepting that they promised no plan changes but all of a sudden, after 4g migration, Company decided to change plans for 70, 000 Customers.
RCOM Email sent continuosly from May 14 to Jul 5 (Before 4G Upgrade)
RCOM Email Saying your bill plans being changed (After 4G Upgrade)
As you must be aware, Reliance Communications(RCOM) recently upgraded their CDMA network to 4G. Before the upgrade, they sent regular emails to the (postpaid) customers, the last one received on 4th July 2016, saying that the existing bill plan and rentals shall remain the same after the upgrade. Similarly, they lured (prepaid) customers to migrate to 4G, by offering 10GB free 4G data post upgrade.
When the customers actually migrated, they sent an email to postpaid users, saying that their bill plan is being changed to Rs. 1100 (5GB) per month and if they don't contact or call back RCOM, it will be set as their default plan. Subsequently, for all postpaid customers, the bill plan was changed to 1100(5GB) without their consent!
Prepaid users were also shocked when the 10GB offer was withdrawn immediately after they already committed to 4G by buying expensive devices.
Besides this, some customers were migrated even before the 4G services were available in their area and many faced connection issues during the upgrade.
[protected][protected][protected][protected]
LIST OF GRIEVANCES:
GREATEST WORRY! Reliance Customer Care ([protected]@relianceada.com) and Reliance Appellate Authority are not even acknowledging the complaints sent via EMAIL? Why? To avoid litigation? Do they expect everyone to be available on phones always? So should we assume that "Two Tier Institutionalized Grievances Redressal Mechanism" established by TRAI/DOT is not working anymore? As per the guidelines defined, the Appellate Authority needs to TAKE THE APPEAL ON EMAIL besides in person and ACKNOWLEDGE it with a unique appeal number.
1- RCOM promised before 4G migration that the bill plan and rentals for (postpaid) customers shall remain the same after upgrade. After 4G upgrade, they sent an email informing that their bill plan is being revised, the default being set to 1100 for 5GB, for those who do not call back their customer care center. Some customers never received this email! No SMS or Alert was sent when the plan came in force. Many postpaid users have received bills in the range of 5000 to 15000 as their UNLIMITED plan ([protected]@999) was changed to LIMITED plan without informing them. Not only this, their services have been stopped until they pay the bill!
2- RCOM promised that (prepaid) customers will get 10GB free 4G data post upgrade. The offer was withdrawn when customers committed to 4G by buying expensive devices!
3- Prepaid Customer Balances have been forfeited. The customers who did long time validity recharge spending Rs. 3000+, found that their balance data has not been carried forward.
4- RCOM promised that its 1GB/month Life Time [protected]@3001 introduced in 2014 shall continue after 4G upgrade. When customers upgraded to 4G, buying costly 4G devices, they discontinued it!
5- Some customers were migrated to 4G even before 4G services were activated in their area! For some, the service disruptions lasted for a month.
6- New 4G dongles are being sold @2000 to @2600 in reliance stores instead of Rs. 899 as promised by RCOM in email earlier. This is shocking especially for those who had bought their CDMA WIPOD data card just a few months ago.
7- PostPaid Customers are being told that their new costly bill plan(@1100) can only be changed in the next billing cycle which is unethical.
8- Seeing their costly plans after upgrade, the PostPaid customers who did not buy new 4G WIPOD or new 4G Phones, and thus want to OPT OUT of RCOM, are again facing harassment. They are being made to wait for 10 to 15 days(with billing) before actual termination. RCOM must not bill them as they are not using their services since their old devices do not support 4G.
9- RCOM stopped 5 million CDMA numbers. Small business and various others have been using these numbers since last ten years and these numbers are now completely stopped. RCOM must at least keep a facility to announce the number change if a person dialed into the old number.
10- OTHER RELATED NEWS STORIES WHICH SUPPORT THIS PETITION
a) http://telecomtalk.info/indias-biggest-cdma-shutdown-by-rcom-was-nothing-but-a-b...⇄
b) http://telecomtalk.info/how-rcom-went-back-on-its-10-gb-4g-promise-to-its-loyal-...⇄
[protected][protected][protected][protected]
OUR MESSAGE FOR TRAI / DOT:
1. HOW RCOM PLAYING WITH EXISTING RULES SET BY TRAI/DOT:
REGULATIONS (STEPS) DEFINED in Time Limit For Resolution Document on Telecom Consumer Complaints Monitoring System
a) TIER1: QUOTE FROM DOT "...Complaints pertaining to fault repair, service disruption and disconnection of service have to be attended within a maximum period of 3 days..."!!! ... Fault Repair needs to be resolved within 3 days and Disconnection Request needs to be resolved within 7 days.
As far as service disruption is concerned, thousands of customers faced disruptions during 4G Upgrade, for some it lasted for a month. For some the 4G services are still not available in their area! RCOM can't just blame it on the technical constraints OR the scale of the operation. On the other hand, RCOM takes at least 15-20 days to actually TERMINATE the connection after the termination request is placed. WHY?? WHAT FOR? Mostly, the termination request is closed without resolution and billing is not stopped until the request is placed again. RCOM is not even ACKNOWLEDGING the emails sent [protected]@relianceada.com, without which consumers have no proof in case they need to approach a court. When consumers request them for a response in writing/email, they simply IGNORE the request.
b) TIER2-Appellate Authority : QUOTE FROM DOT: "...Appeal may be submitted with Appellate Authority through e-mail or facsimile or post or in person, without paying any fee. Appellate Authority shall register the appeal and ACKNOWLEDGE the appeal with a unique appeal number..."
On the other hand, QUOTE FROM Reliance Customer Care Online Page: "...if you are not satisfied with resolution provided by our Complaint Cell, you can register your appeal with appellate authority in your circle in writing? along with the Complaint number provided by the Complaint cell for resolution. The complaint will be resolved within 39? days from the date of filling written appeal? with the Appellate Authority. To appeal please download the appeal form?? here."
It is clearly mentioned in (DOT) guidelines that Appeal to Appellate authority can be sent via EMAIL, then why does RCOM REQUIRES US to DOWNLOAD AND FILL A FORM??. RCOM Appellate Authority is not even ACKnowledging the appeal on email!
On top of that it needs "39 DAYS" (its not a typo - THIRTY NINE) to process the appeal! JUSTICE DELAYED IS JUSTICE DENIED!
2. We completely understand that as per Department of Telecommunications guidelines "Public Grievance Cell of DoT acts only as a facilitator in the redressal process and is not vested with any powers to penalize the service provider for not redressing the grievance to the satisfaction of the complainant or for delay in redressing the grievance" BUT does that mean that the Service Providers can get away even when their actions caused harassment to thousands of subscribers? Please do not stand like a mute SPECTATOR!
3. TRAI and DOT CAN'T MERELY FORWARD COMPLAINTS TO SERVICE PROVIDERS
Please bring the new OMBUDSMAN mechanism thought about you you as soon as possible as the current redressal mechanism is weak and has loop holes.
Quote from Economic Times ... Even the disputes are not taken up by consumer courts..The National Telecom Policy 2012 seeks "to undertake legislative measures to bring disputes .. within the jurisdiction of consumer forums established under the Consumer Protection Act", but it is yet to be implemented.
Consumers ... cannot go to TRAI because it cannot entertain individual complaints. If it receives them, TRAI FORWARDS the same to the telecom service provider (TSP) concerned. Users can approach the DoT, but then, it also does not have much powers ...DoT MERELY FORWARDS complaints to the telecom operator.
Hence, TRAI and DOT must try to ascertain the number of people affected by the recent RCOM-4G migration and TAKE ACTION! It might take months or years before the new policy is comes into force, whats the INTERIM SOLUTION?
RCOM must compensate customers for the harassment they faced during the upgrade and also revert the extra rental charged without consent! They must not bill the customers who are not using or do not want to upgrade to 4G or want to opt out of RCOM. On top of all, they should ensure that their grievance redressal process works as per the rules defined by TRAI/DOT.
Last but not the least, We have COMPLETE FAITH in INSTITUTIONAL FRAMEWORK/BODIES set up by the GOVT. OF INDIA at various levels, and we hope that our grievances shall be looked upon and resolved soon! We already know that TRAI is working on a improved OMBUDSMAN system like we have in the banking sector, but that will take years to come into force.
We hope that some INTERIM solution might be worked out by TRAI for the RCOM 4G Migration customer grievances!
IMPORTANT NOTE: The motto of this petition is not to target Reliance Communication (RCOM) in particular. This petition targets any Telecom Service Provider which violates the TRAI regulations and plays with the Consumer Rights. The scale of the recent 4G migration and the no. of consumers affected is enormous. This is a perfect example of how the combination of Service Provider Apathy and Weak Regulations led to the misery of consumers.
The focus of this campaign is on consumer protection and consumer rights. Corporates need to be accountable for their actions. They cannot take the consumers for granted. Today, 4G is a hot topic of discussion, but are India's telecom reforms strong enough to ride on the speed of 4G? Today, the Telecom Sector powers the Internet, which will be a revolutionary force resolutely restructuring the economy and society of this century, we should not lose sight of the immense potential of internet economy to boost growth across India and the globe. (Quote from https://community.data.gov.in/growth-of-internet-users-in-india-and-its-impact-o...⇄ )
[protected]-IMPORTANT LINKS[protected]--
http://www.pgportal.gov.in - Centralized Public Grievance Redress and Monitoring System (Department of Administrative Reforms & Public Grievances)
RCOM Region Wise Appellate Authority List
TRAI - Telecom Consumer Complaint Redressal Regulations, 2012
TRAI Regulations - Time Limit of Resolution
Telecom Consumers Complaint Monitoring System (Setup by TRAI)
DOT - Redressal of Public Grievances
RCOM 4G Google Group - Web Forum to discuss 4G Migration Issues

Hi sir/madam,
I am an existing reliance internet user with the dongle no [protected], recently reliance stopped cdma services and i was forced to upgrade to 4g with a word that the same plan will be continued even in 4g plan. But now all the tariff has been revised and we are provided with a costlier tariff and are forced to pay costlier bill with higher rentals.

This was a clear open cheating from reliance.They are ready to disconnect the services since they have sold the dongle and don't need existing customers anymore.Please do look in to the issue and provide a solution for the users.

My number is [protected] last month after 9 days of no internet due to migration from cdma to 4 g service finally got a 4g tower and received a message that 4 g modem is ready. same day i called to reliance customer care they told no plan details we received once we got we immediately intimate to customer like that.. after 15 days no mail or call from reliance regarding the plan change without my knowledge they change me to 700 rs 3 gb plan and they itself charged additional 1499 rupees for data usage.. my total bill is 2700...thanks to the higher officials in reliance they framed a policy like if we choose a higher plan they give discounts in existing bill this information told by Mr. Abdul reliance customer care executive...

i totally took 19 dongles from reliance today in a single day i and my friends terminated 12 lines...

dear people from reliance if you want money you can ask directly we provide you line donation to temple like that...

i dont know why you cheating your own customers like this and sending fake bills... without any information you switching plans also...

please resolve my problem otherwise i take this complaint to consumer court as well as TRAI...

Reliance communications is harassing me by sending email after 6 years and asking me to make a payment of 3749 inr. I have not used their service in the past 6 years. I have no idea how they have come to this magic number 3749 inr. I am going to undergo a surgery on 27th august and at this stage this kind of email is really concerning me. Pasting the email that i received. Please help.

*
Adv. Altaf. U.
Ba, llb, mll & lw
Bldg no b-18, office no-a-1, ground floor, kubera park, kondhwa, pune - 411040 — final intimation

Ref no: reliance adv/aug/z1 176288 date 11/08/2016

To,

Tamal chakrabotry

C-3 flat no 504 ganga constella sr n 1-1 kharadi pune

Pune411014

Caf no [protected]

Mdn no [protected]

Even after repeated folow-up you have not paid the outstanding nor present at lokadalat at pune shivaji nagar court. Requesting you to pay rs.3479 /- vide caf no [protected] mdn [protected] on or before 27/8/16 or else we have no option but to file civil case. At your costs and risks, which please note

Cheque/dd payments to be made in the name of "rwsl a/c ris [protected]".

Please send cheque /dd on below address.

Reliance communications, bldg no b-18, office no-a-1, ground floor, kubera park, kondhwa, pune – 411040

By neft

Account name reliance web store limited

Account no. [protected] (Current account)

Bank name standard chartered bank

Ifsc code: scbl0036084

Contact mr. Irfan on [protected] for further queries / cro. [protected]@gmail.com

I bought reliance wipod max for 2000rs 3 months ago. The plan is 999rs 40gb and for 2 months it was ok. Last month they said they are going to disconnect the 3G and going to completely change into 4G (which itself cost to 2700rs) so last i could use the modem and it was too slow but the bill amount is same 1148.50rs. I paid it last week. There they informed me that your plan is changed to 700rs 3gb plan. They never informed me through message or mail. I already consumed 5gb. They itself don't know much much the bill amount will come. I was very much dissatisfied with the services. If such thing goes along i will just disconnect the reliance services. Please provide a solution for my case. Such things cannot be tolerated. I already spend 4700rs for the modem itself. Please take some action or provide some explanations.

Reliance Netconnect of Anil Ambani group has the tradition of cheating customers with offers and then bringing up new offers simultaneously disconnecting the previous one.

Many people were offered with Lifetime internet and we purchased the Netconnect Data Card. But now they are upgrading to 4G and wants us to spend more money to buy the new device. Going by the trend, they will come up with another device and force us to buy the new device. After all we are just helpless customers. Do you want to be the next, then buy their new product it is Wipod device.

Besides, what is the assurance that we will get connection while roaming? It is a cheating organisation and I have read too many complaints about them online.

Subject: Complaint on Reliance communications 4G upgrade
[protected][protected][protected][protected]...

My Reliance Pro 3 Dongle No: [protected]


I have been using Reliance Net connect plus since more than 5 years.
From Mar 2011 to June 2015 i was using Netconnect+ ([protected]) with 599/- Plan (5GB Day & 5 GB night)
Then cancelled the Netconnect+ dongle and moved to Reliance Pro 3 with Plan was 550/- (5 GB Day & 5 GB Night) from June 2015

During the month of June month I have got call from Reliance communications customer service regards of 4G Upgrade. Every time they were informed me that existing plan will be continued with the same 4G speed, for this we have to buy one WiPod device which offered by Reliance Communications, they charged me 899/- for existing Reliance user.

Finally I accepted for 4G upgrade because of no changes in my existing plan. I have been forced to purchase 4G dongle for the worth of 899/- Rs and promised same plan even for 4G. There is no compensation for switching cost for losing the CDMA devise (which is Rs 1500) and i have bought Reliance 4G wipod for Rs 899 again for continuing service.

Initially they promised it will get actviate from July 1st, then July 15th, then Aug 1st and finally Aug 8th it got activated. HUH!!!

On Aug 8 2016 Reliance 4G (ADAG) services have been launched and i am using 4G service, now suddenly they have interrupted Internet service saying that you have consumed 3 GB data, Hence we are disconnecting the internet, without informing me. Without any intimation plan changed, not even single mail notification or call.

As i had mentioned earlier which is switching from Reliance 3 to Reliance 4G they promised that old CDMA unlimited plan will continue as it is and you can use unlimited Data plan in 4G upgrade. Also, they said 10 GB free data they will provide, but they have slapped the bills on customers.

I have the written statement from the Reliance Outlet on this issue.
I can attach all the details of bills, written statement provided by Reliance Outlet on this change

Thereby, i am requesting the concerned authorities to look into this matter which is a case of deceiving of loyal customers by Reliance communications by giving the false promises to retain the existing customers.

My objections & Allegations are:

1. Without my consent Reliance can’t fix the 4G data plan for me, i have not received any personal call from customer care addressing to me on this updating the plans

2. They have committed for same old plan but changed within a week after commencement of 4G without informing the customer. Changing the data plans without my knowledge and overcharging

3. Due to upgrade to 4G, in the month of July there are 3 weeks interruption of internet services & in June 1 week of interruption, I have requested for bill waiver and they agreed, but they have the July month bill for payment that too only 228/- . Also, i have paid Rs 1265/- (June & July) in the month of Aug 2016, which i should get cash back. Please give me total June & July month bill waiver along with credit of Rs 1265/- with retaining the same old plan

5. I want compensation for the frustration i faced from the POOR cstomer service and for scrapping CDMA device, misleading customer, any reimbursement for purchasing the Reliance 4G WiPod for Rs 899, and causing inconvenience to me

If such kind of malpractices and frauds are not resolved amicably and compensate existing customers, I am ready to give up Reliance 4G and I will campaign against Reliance Communications 4G in all possible media especially Social Media. I am sure that i can cause the huge damage to the Reliance communications 4G customers, i know several FB groups to campaign against Reliance 4G

I requested, GOI, Telecom Ministry, Consumer affairs and TRAI to look into this fraud and penalize them as per Telecom Regulations for misleading, misinterpreting, fraud, exhorabant charges, unethical practices etc.

Also if am not getting any call on this in next 1 day, i'm going to lodge a direct compliant against Reliance Comunications on Monday (29th AUg 2016)

With regards
Ravishekhar Y
[protected]
ravi.[protected]@gmail.com

Hi, I was using 3G service of Reliance where company comes up with new 4G dongle and asked us to switch to new 4G as existing 3G service will be closing soon and you won't be able to use it after a while. so I paid 899/- for new 4G dongle to buy it and was being told that your current plan will remain the same and will not charge anything extra. So in short it was being communicated to me that there would be no changes in your current plan/bills while you convert from 3G to 4G. However after a month they introduced a new plans for 4G without any confirmation or notification they directly changed our plan and start charging us much higher rate as compared to what we used to charged.
For Instance : my plan was 20 GB for 999/- and now they are charging me 1100/- for 5 GB.

It's very rediculous, I'm using a basic phone i cannot use Internet in it. Reliance is adding INTERNET CHARGES for 02- months. Please look into the matter. Reliance is a very big company but it is very far from the customer service.

I'm using a basic phone. It's impossible to use INTERNET in it.

It's very hard to earn money but they adding themselves and adding INTERNET CHARGES in my POSTPAID CONNECTION. My mobile number is- [protected]

in the name of VIKAS SHARMA

Please look into the matter

Subject: Complaint on Reliance communications 4G upgrade
[protected][protected][protected][protected][protected]

My Reliance Net connect Plus CDMA No: [protected]

New Reliance communications 4G SIM No:[protected]


I have been using Reliance Net connect plus since more than 5 years. I was using reliance CDMA EVDO data card for the past 3 years.999 plan for (unlimited/ 40 GB). My Reliance Net connect Plus CDMA No: [protected].

On June/July month for every day I have got call from Reliance communications customer service regards of 4G Upgrade. Every time they were informed me that existing plan will be continued with the same 4G speed, for this we have to buy one WiPod device which offered by Reliance Communications, they charged me 1500/- for existing Reliance user.

Finally I accepted for 4G upgrade because of no changes in my existing plan. I have been forced to purchase 4G dongle for the worth of 1500 Rs and promised same plan even for 4G. There is no compensation for switching cost for losing the CDMA devise (which is Rs 1000) and i have bought Reliance 4G wipod for Rs 1500 again for continuing service.


On Aug 8 2016 Reliance 4G (ADAG) services have been launched and i am using 4G service, now suddenly they have interrupted Internet service saying that you have consumed 5 GB data, Hence we are disconnecting the internet, without informing me.Without any intimation plan changed, not even single mail notification.

As i had mentioned earlier which is switching from Reliance 3 to Reliance 4G they promised that old CDMA unlimited plan will continue as it is and you can use unlimited Data plan in 4G upgrade. Also, they said 10 GB free data they will provide, but they have slapped the bills on customers.

Thereby, i am requesting the concerned authorities to look into this matter which is a case of deceiving of loyal customers by Reliance communications by giving the false promises to retain the existing customers.

My objections & Allegations are:

1. Without my consent Reliance can’t fix the 4G data plan for me, i have not received any personal call from customer care addressing to me on this updating the plans

2. They have committed for unlimited old plan but changed within a week after commencement of 4G without informing the customer. Changing the data plans without my knowledge and overcharging

3. Due to upgrade to 4G, in the month of July there are 3 weeks interruption of internet services, I have requested for bill waiver and they agreed, but they have the July month bill for payment. Also, i have paid Rs 500 in the month of July 29 2016, which i should get cash back. Please give me total July month bill waiver along with credit of Rs 500

4. Even 4G is not better than previous Reliance 3 ( 2G unlimited Plan) but it is restricted to 5 GB for Rs 900, which is nothing but deceiving the Loyal customer in the name of 4G. I am reiterating that i am not going to pay single rupee beyond the monthly bill of Rs 999, you can approach the legal authorities.

5. I want compensation for scrapping CDMA device, misleading customer, any reimbursement for purchasing the Reliance 4G WiPod for Rs 1500, and causing inconvenience to me

If such kind of malpractices and frauds are not resolved amicably and compensate existing customers, I am ready to give up Reliance 4G and I will campaign against Reliance Communications 4G in all possible media especially Social Media. I am sure that i can cause the huge damage to the Reliance communications 4G customers, i i know several FB groups to campaign against Reliance 4G

I requested, GOI, Telecom Ministry, Consumer affairs and TRAI to look into this fraud and penalize them as per Telecom Regulations for misleading, misinterpreting, fraud, exhorabant charges, unethical practices etc.

With regards
Ravi Babu A
[protected]
adusumilli.[protected]@gmail.com