Reliance Communications Complaints & Reviews

I am a reliance customer using net connect [protected]. According to instruction from reliance i submitted proposal online for 4g up gradation on[protected]. An amount of rs 1599 was debited from my account on the same day. The up gradation is not done so far and a large number of my requests are not responded by reliance customer care and support. kindly do the needful in this regard

I have bene using reliance 3g for almost 9 month now and effective juen their 3g services stopped and somehow i was managing my work insite of calling them at cc as to what is the issue they never bothered to reply / answer the calls... Everytime the answer was - there is an immense rush of calls and pls wait.. I waited not onec / thrice but 15 times in day.. Then i moved to a different service provider and got the sr raised for deactivation.,. Now reliance send me a bill for 1925 for which no service has been providedin july and in aug send me waiver for 1245 and add aug bill of 454 and requests me to ame payment for1900rs.,.. What is this.?

Sir
i got a reliance postpaid connection from reliance outlet at anantnag on 03/08/2016. But unfortunately up to date the sim is not activated. I have visited the showroom several times, but every time nothing has happened. I have also deposited a security to that connection. I have suffered a lot mentally as well as physically fro the torture of the said distributor of the anantnag relaince showroom. Kindly do the favour in this regard. You can have also a voice conversion on my alternate number: [protected]

I received a call from [protected] about reliance port. I interested about plan and send documents, verification done and receive msg from rcom happy calling. Today my vodafone connection disabled but no reliance Sim received right now. Due to this I am losing my business and clients, please take action. My no. That I ported [protected]. My name rohit sarawagi, mail sarawagirohit.[protected]@gmail.com. Please take action

I am a reliance gsm user of delhi circle, i was given offer of 10 gb 2g data at rs 131, but when i recharged my delhi prepaid mobile no [protected], i got only 600 mb 2g data, l i dont get my data till now, this often happens with reliance 10 gb offer, every time i have to make complain, help me to get my data balance, contact no for callback is [protected]

Dear sir,

I have been using reliance cdma sim having no [protected]. Recently my cdma sim was converted to 4g sim. I started using 4g internet facilities since 16/06/2016.
As of my current bill i have been charged heavily for my net usage. But i have talked with customer care representative who gave confirmation that i can avail free 10 gb data which i haven't used fully. Still i was charged for using internet.

I would like to draw your attention towards few other customers of rcom who happen to be my colleagues. They also changed their existing cdma sim to 4g sim and they are getting free 10 gb internet data.

Its been almost two months but i am not seeing any progress in this metter. Please do the needful so that i can enjoy a hassle free service.

Regards,
Vikas deep
[protected]

Dear sir/madam,

I was an user of reliance broadband service but since it's upgradation to 4G I have requested for termination of the connection on 16th July. last month I have received a bill of 1869 which was paid and same was informed to reliance store at GTBNagar Delhi . Today I again I have recieved another bill of 163 stating the rental of my discontinued connection . When I spoke to the customer car that are saying you need to send another request for termination and you will recieve another bill for next month. The present bill is from 27th July to 26th August 2016. I did not used even 1kb since July 16th. Every time I call customer care that say the bill is on prorata basis but since I have not used any data then why should I pay for it. Moreover I have also informed for closure of the connection during the confirmation call from the customer care but now they are denying and saying that I have made no such request. When I went to reliance store and informed about the conversation with customer care they said customer care people lies a lot and they do anything to keep the customer. so in short a customer cannot approach any one during any problem.

I would like to inform you that I will not pay any further bills. Kindly resolve the issue as early as posible. My data card number is [protected]. Hope you will revert me back.

PS: ONCE A FRAUD ALWAYS FRAUD

I'm a Reliance customer for over a year now. My data card no is [protected]. Reliance customer care executive called and informed to buy the new 4G wi-pod to continue the service and told that I'll be able to continue with the same plan which is 40 GB unlimited for 1000 Rs. Also I'll get 10 GB data on purchasing Wi-pod. Instead in a week time o[censored]sing I'm billed 2576 Rs and my connection was blocked. Unaware i contacted the customer after much of a hassle. and i was told my plan is 5GB for 900 / month. But I was not informed. And i wanted to cancel the service immediately For that I was asked to pay the bill of 2576 Rs which paid and applied for cancellation. I haven't used the data card since. My reference no is[protected] and i was told the executive will call to confirm. But i received none. Now I'm billed again for 1538.00. Please take necessary steps and cancel the service. I clearly asked the customer care that i don't want to be billed anymore.

We are Facing Very poor Service From Local Broadband sales and support Team. From Last one month we are facing Connection cut problem in Broadband connection but no one ready to give service. we are buy this product befor 5 Months ago and facing issue from starting. Local Sales person not receive any call not given any response to Us

I think your the best Company expect some service from YOu

Kindly Help

I was using reliance cdma wi-pod device under the plan 40gb for 999 datacard no [protected]. Later, i have been informed that reliance are shutting down their cdma services and migrating to 4g and advised me to buy a 4g lte device worth 899. They were also promised me that my existing plans will not be changed in the upgraded 4g services (40gb_999) and i trusted them fully and agreed to upgraded to 4g.
Now, they have changed my plans to 1gb for 300 rs without my confirmation and prior notice. I am shell shocked now after seeing that my plan got changed and reliance has provided fake promises to cheat me.
I am attaching the mail notification in which reliance has said that my plans won't get changed in my 4g upgradation. Also, i am attaching my chat conversation with reliance customer care executive which is contradicting to their mail notification prior to 4g upgradation.
All i want now is that i want to be back to my original plan of 40gb for 999.

Date: august 29, 2016
Dear pankaj sootha,
Reliance communications ltd.
Millennium business park,
A-8, sec-1, ground floor, opp. Mastek midc,
Mahape, navi mumbai – 400710
Email:[protected]@relianceada.com/[protected]@relianceada.com

As per available status there is no outstanding amount, why you send such legal notice and harass your valuable customer,
Since more than one year we have request for network issue on our mobile no. [protected] still no action you had taken and without checking our record you send legal notice.
If you don't give us apology letter we will change the service provider under portability scheme

We have three mobile phone connection, two fwp and two data chard we will either make the payment and withdrawal your services or change service provider.

Regards
Hitesh doshi

— forwarded message —
From: om sai associates
Date: mon, aug 29, 2016 at 5:04 pm
Subject: reliance legal notice
To: [protected]@gmail.com
— forwarded message —
From: hitesh doshii
Date: fri, aug 26, 2016 at 1:55 pm
Subject:
To: [protected]@relianceada.com, [protected]@relianceada.com, rcom4g [protected]@relianceada.com

— forwarded message —
From: om sai associates
Date: sat, aug 20, 2016 at 4:18 pm
Subject: reliance legal notice
To: [protected]@gmail.com

Our reliance communications fwp land line no. [protected]. We were using the said cdma line since 2004, it was abruptly deactivated for the past 45 days. Subsequently a new gsm land line and a sim card were offerred to us and delivered by collecting rs.1800-00 by cash on[protected], vide caf no.[protected]. Later received a sms message mentioning a mdn no.[protected]. The whole process was carried out by one mr. Abdul rehman (Mobile: [protected]). But till date the said service is not activated nor the instrument working. Worse, the referred executive are hiding and not answering the calls. Please look into the issue.

Dear sir,


I have purchased wi pod on february 2016. And the wi pod number - [protected].

But after 14 august 16, my wi pod not working and then as per communicate with your one of the call centre representive and after conformation that my data plan has not change, i upgrade my wi pod to reliance 4g lte sim card.

The problem i face after company upgraded their cdma network to 4g.

1). How can i used my new reliance 4g lte sim due to my mobile support only 2g.

2). Why should i purchase second time without any data offer your new 4g lte wi pod worth rs. 1500.


As per check there is many complain regarding reliance communication wi pod device plan change without any information to customer.


3). Pl tell us that still my 499 plan with 5gb day + 5gb night data plan still countinuous with this upgraded 4g lte sim.

Or

What is my plan after upgrading 4g lte sim.


Pl. Reply via mail as soon as possible so i can decide what to do before my next bill cycle on 05.09.2016.

Dear sir,
Since i can not bear your 4g charges i request you close my
Account. My data card no :- [protected] under the name s. Ramesh.
My last bill payment receipt is attached herewith for ref.

I contacted 5 times through customer care. They repeatedly telling
In another 24 hrs our person will talk to you. But no contact has been made from
Your end and now they followed a new technic to block my mobile number.
Is this the way you treat a customer. Finally one lady her name hena asked for
My address and i told, for that, sorry our record is not matching. I am residing in own house for the past 12 years my address proof in all documents have same address. How that lady is telling like i dont know, after that only my mobile number is blocked time 11.20hrs date 25/08/2016.

I dont want your service at all even if you give free of cost.
My connection 3g is stopped from[protected]. Make a new bill for the service period provided for me.

S. Ramesh
[protected]

My reliance number [protected] had a 3g service till may 2016 when i got a mail and a physical letter from rcom stating that i will have to port to 4g for continuing my services further.in order to use 4g i had to buy a 4g wipod priced at rs. 899 which i did since there wasn't any other option. Post my purchase there was a delay in the delivery of the same, which i majorly ignored.in june when i received the 4g wipod, i actually got informed that the services are yet to start and to my dismay the 3g services were also down due to the migration. This continued for about 3 months, where rcom took the monthly bill money of rs. 1100 without providing any service (Neither 3g nor 4g). For this i had sent multiple complaints and emails to which i didn't receive any reply. I tried calling them up on their customer care helpline number where i was put on hold for around 15-20 mins (A couple of times) and then they disconnected.

Post all this trauma caused by reliance, the 4g services finally started in august 2016. Well the trauma still didn't end. The initial mails and letter sent by rcom stated that my 3g plan would be continued over 4g which was 40gb at rs. 1100, however when they started my 4g service they without any intimation converted my plan to 3gb at rs. 700 with high charges post complete 3gb consumption. Luckily i kept myself aware of this and sent multiple mails for the same, to which they clearly refused that any 3g plan would be converted to 4g and blankly asked me to follow the 4g plan of 3gb at rs. 700.

I am also attaching the initial mail where it stated that my 3g plan would continue on 4g and also the mail where they state that my plan has been changed as per their own wish. This is sheer cheating against the consumers and a false advertising done by rcom to gain customer share.

Hi team,

In july month email, i recieved from rcom4g stating that i need to upgrade my datacard to 4g services by paying rs.899.
In that email, under the section "why upgrade to reliance 4g?"
4th point mentioned as "no change in your current data plan rental and benefits".

But now, after i upgrade to 4g after paying hefty amount rs.899, my plan changed to new 4g plan (From existing 3g plan) without my confirmation.
I was promised that there would be no change in my plan after upgrade but now 4g plan was forcefully changed.

I demand an explanation as i'm not happy.


Below are the interaction sr details raised.

Date: 18-08-16
Time: 1:45pm
For data card no. [protected]
S. R. No. [protected]

Hi Team,

In july month email, I recieved from Rcom4g stating that I need to upgrade my datacard to 4g services by paying Rs.899.
In that email, under the section "Why upgrade to Reliance 4g?"
4th point mentioned as "No change in your current data plan rental and benefits".

But now, after I upgrade to 4g after paying hefty amount Rs.899, My plan changed to new 4g plan (from existing 3g plan) without my confirmation.
I was promised that there would be no change in my plan after upgrade but now 4g plan was forcefully changed.

I demand an explanation as I'm not happy.


Below are the interaction SR details raised.

Date: 18-08-16
Time: 1:45pm

For Data card No. [protected]
S.R.No. [protected]

Hi,
I had a reliance netconnect dongle. Without any call/mail the dongle was disconnected and changed to 4g sim card. I was given the sim for trial usage which i did and found was not useful. Total usage charges for 2 days trial was rs 162 and i requested for disconnection as sim was not useful to me. It was then that i was informed that the sim had default 5gb plan with 1100rs and i am now asked to pay rs1018. I have been writing to the support team since july and also to appellate but am not getting any resolution to this issue.

My reliance netconnect no. Is [protected] and i was using this cdma service for last 3-4 years. Last days they decided to upgrade cdma to 4g and offered same plan for their 4g service via email. Today i have received my first bill against 4g... This is rs.1601.95... While last bills were for rs.686/.

On querying i have found that my free data limit has been reduced to 3gb instead of 5 gb (In original plan)... And over this free limit they are charging per use basis.

Who did give them right to change my data plan without taking my consultation? Moreover, they didn't inform via any means of communication about this plan. This is simple cheating with customers.

Please forward this compliant to competent authority, as in rcom there is no one to listen.

Suneet kumar bajpai

I'm extremely upset as i'm being billed wrongly for the past 3 months.

My dongle no is [protected] which i've been using for the past few years. On march 4th 2016 i paid the february bill at the karkhana reliance center and asked them to discontinue the account.

The service request no was[protected]. The call center people called me up and asked me the reason for discontinuing my connection and suggested i go in for another connection. I informed them i had no interest in continuing. However on 24th march i got a message saying that my request could not be processed.

I've surrendered my dongle, however i've been billed for march, april, may.. I called the customer care and raised the matter. I was told to make the payment and they told me they would update it in the system. I made the payment however i've been billed again for the month of june.

I want to know if this is the business strategy of reliance communication to keep billing the customer even after he/she discontinues the service and keep him forcibly as a customer.

I want my issue to be resolved, otherwise i plan to take legal action. If the bill is not waived off and i don't stop getting messages regarding the dongle i will ensure that strong action will be taken.

Regards,
Naina mohan
[protected]