Reliance Communications Complaints & Reviews

Saw a offer on insta care app, in which i saw data offer, in which in rs.156, reliance provide 1 gb 3g net, with 30days validity
But when i clicked on 20th july 2016, i got only, 800 mb data, with 13days validity. when i called to 198 then, there is no option for, complaint available.

Same type case, i filled before one year ans problem resolved.

This time i need resolution and compensation for harassment rs.10000, if problem not resolved then, i go for consumer court because reliance doing this type of wrong practices again and again.
Attaching a photo of offer on insta care app.

Rupesh mittal
[protected]
Reliance gsm

Alternate no.
[protected]

Dear sir i m ramesh. My reliance no is [protected]. I recharged my account by 90/-. Before using internet i activated 9/- plan. I download a page of 100kb and after that when i open a google page then it can't proceed. Instantly when i checked my main balance and data balance then both becomes zero and in this manner 73/- was deducted from my main balance. When i contacted customer care then i was said that ur balance will return within 24 hours but balance had not return till 72 hours. When i again contacted then it has said that you have used more data and call was disconnected by customer care everytime without consumer's permission. How it is possible? Is it fare? Plz return my main balance.

I am a reliance netconnect (wi pod) user no. [protected] the plan on my no was rs.999 unlimited at the time of purchase.
My services were disconnected since today morning[protected] and when i called the customer care to my surprise i was informed that my this month bill has exceeded rs.4000+ so they have stopped the service. i mean how is it possible? when i have applied for an unlimited connection... however wen i had called the service center on 13-jul-2016 16:40:11 docket no/ reference no[protected] i have been told that my plan was rs.999 with 25gb 4g data and later the speed will reduce to 144 kbps without any additional charges.
Again when i had with the same issue on 26-jul-2016 18:42:14 docket no/ reference no[protected] again they came up with a new plan saying they have changed my plan to 5gb 4g and later 144kbps unlimited @rs1100 and i wont be charged for additional usage after 5gb.
So how is it that my billing went to 4000+? in spite of having a credit limit of rs.2000/-
Please look in to this matter as i am not going to pay for the inefficiency and lack of knowledge of your customer care representatives.

Manoj ravindran
Alternate contact : - [protected]

On 12th july 2016 i went to reliance store to do safe custody of my 4g data card. my all bills were paid and there was no pending bill, but the person at the store told me i have to pay the unbilled amount so he calculated and asked to pay rs.1500/- including safe custody charges for 3 months.

My number was suspended in few hours but it was not in safe mode i think due to 4g recent up-gradation so he told me it will take more 2 weeks to safe custody to activate

On 30th july i got email from reliance stating new plans of 4g and it was not suiting my needs so i planned to terminate my connection. so i visited the store again with termination application of my number, but the number was still not in safe custody it was suspended.

The main issues comes here i had paid rs.1500/- for unregenerate bill + safe custody charges. but i have still received bill from reliance of which rs.197/- bill was still pending, i told the store person when i had paid you rs.1500/- why there is still due of rs.197/-, he said me to pay it bymyself. i asked him when i had paid you rs.1500/- why should i pay again the due of rs.197 from my pocket.

And i briefly checked the bill and found that the store person had paid only 597/- rs. o[censored]nregenerate bill and he took rs.1500/- from me. so my question is why i was charged so much by the store person, i asked the person also but he didn't gave proper answer.

Today again i called him to pay the remaining due of rs.197/- but again he is saying to pay the bill myself. so when i have paid rs.1500/- why should i pay the remaining due from my pocket and where is the rest money gone in his pocket? i want transparency on this matter.

I can also take legal action against this matter, its not the matter of few bucks but trust.

मेरा मुख्य बैलेंस और डेटा बैलेंस 12 जुलाई को काट लिया जिसके बाद मेने कस्टमर केयर में कॉल करता हु तो मुझे एक ही बात सुनने को मिलती है कि आप दो घाटे बाद कोल करे उसके बाद उन्होंने फोन उठाना बन्दे कर दिया मेने appellate authority से भी बात की मेरे 19 रूपये और 7.5 जीबी 3जी डाटा बैलेंस कटा था तो appellate authority ने कहा कि आपको 2 घाटे बाद सब मिल जायेगा तो 9 रूपये वापिस कर दिए और कुछ नहीं हुवा मेने दोबारा कोल किया तो कहते हे 10जीबी डाटा की कोई स्कीम हे ही नहीं मेने खा की मेरे पस आई है तो उन्होंने कहा कि आप वो स्क्रीन शॉट भेज दो आपको मिल जायेगा लेकिन अभी तक कुछ नहीं हुवा 18 दिन से ऊपर हो गए
मेरा न। [protected]
आल्टर नेट [protected] [protected]
नाम राजपाल
मेने कहा कि में complain करुगा तो बोलते है कर दो
जैसे इनको कोई फर्क नहीं पड़ता।

Dear sir,
I ved prakash tripathi my reliance number is [protected]. I made a call on local telenor no.[protected] up east.
I talked 348 second and balance charged 600 rs. Which should be charged only 2 rs. As per my tariff plan. I made a complain to a customer care representative they told me that your balance will be refunded in next 48 hours. I called him again they said that your balance will not be refunded because you made a isd call. Is [protected] up east. This no is isd no. If yes then tell me that which country take charge 100/min. Before this i have been charged 1100 rs. For 11 min. Talking on 14.02.2016
I am requesting you to please refund my balance as soon as possible. And try to stop of this type of wrongly deduction from my no.[protected]

Thanks & regards
Ved prakash tripathi
Mob.+91-[protected]
+91-[protected]

Hello team,

My name is c. Sunil kumar using the reliance postpaid mobile connections for three numbers for last one year. [protected], [protected] and [protected]. I was facing connectivity issues with reliance network and complained multiple times and finally ported to other network for numbers [protected] and [protected]. I paid all my bills before the due date. The reliance number [protected] was moved to suspended state immediately after i have opted for porting for other two reliance numbers. From last one month i am chasing with customer care and reliance outlets for making my phone number active but till date my phone is in suspended state. Today morning they have generated and send the mobile bill for last month. I request your help for getting my number to be reactivated so can handle the calls. Already the number is shared with most of the people. Also i decided to port to different network once the number is activated.

I was using reliance cdma internet service from long time. Which plan was rs. 550/- per month with unlimited internet. (10 gb data in day time and 15 gb data in night time with full speed and after that on reduced speed). Now reliance closed cdma service and call me many times to upgrade to 4g with my old plan rentals and benefits. They also send me a email that i go for upgradation to 4g then i will use 4g internet with my old plan. I upgraded to 4g. Now they are not obeying there offers and promise. They have changed my plan without my concent and even without prior information to me. I complaint on customer but they are not resolving my problem. They also disconnected my connection for about 7 days. I faced many problems in my work. Now they are asking a payment of arround 2300/- without any clear calculation and explanation.

In 2004 we had bought 5 reliance phones under a scheme. The nos are [protected] / [protected] / [protected] /[protected] & [protected].

In june we had 4 of the above changed from cdma to gsm.
All the kycs were sent together. We received the 5 new sims for the above mentioned phones.

I have been using [protected] ever since it was bought.
Recently i returned from my holidays to find the number could not be activated. Your service provider here gave me another sim and that too is not working. On saturday the 30th of july your customer care people told us that this sim has been closed and cannot be reopened since they had not received the kyc.

How did they give me a new sim if the kyc was not done?

It is not my fault that your people have not entered the kyc for this phone. Also since the phone was not with me i did not receive any messages. If you see our payment record you will not find fault with it. All our payments have been made on time.

Due to the negligence in your company, you have discontinued my phone without any information.

I am interested to know how you will solve this problem and for your information i want my old no. [protected]

Sir,
I'm using reliance sim. My complaint about it is that a value added service called adpaystrmgmlysubs has been activated automatically and an amount of rs 90 was deducted from account and on un-subscription the money was not refunded. This was the second time. And also there is no response from reliance customer care. The msg received was

"you have been successfully subscribed to adpaystrmgmlysubs service for 30 days. To un-subscribe sms unsub 3672 to 155223 (Toll free)." and after unsubthe msg was
"dear customer, your adpaystrmgmlysubs un-subscription request has been processed successfully. It will be deactivated within next 4 hours."and the money is not refunded.
Kindly, resolve my request as soon as possible.
Thanks

Reliance communications left no choice to upgrade to 4 g service from my existing 3g dongle cdma. I paid for the new device which cost me around rs. 899/- and the previous one which i bought is totally useless now for which i paid rs. 1700/-.

It is clearly mentioned in the 4g upgrade form that there is "no change in your current data plan rentals & benefits".

All of sudden they suspended the connection.

After continuous efforts calling the "customer care" on[protected] it got connected and i lodged several complaints regarding the connection error.

Following which i came to know that my connection has been suspended due to unpaid bill which is surprisingly 3 times more than the regular bill that too in the middle of the month.

My monthly rental plan before migrating to 4g was rs. 999/- and i use to pay rs. 1143/- inclusive vat.

I received the bill for the month of july and the amount is shocking rs. 5149.47/- (Summary of charges attached for ref)

Why am i suppose to pay rs.4, 000/- extra unnecessarily without any genuine reason, it is clearly mentioned in the form that there will not be any change in data plan.

I have submitted several complaints and sent emails to the customer service but till date no response neither any acknowledgement received from reliance.

What mr. Ambani is doing?

Who is responsible for this?

There is no connection since last one week...

Whom shall i report this issue to?

Do i need to send a legal notice to reliance to get my issue resolved?

I need full compensation as i have no connection for last one week and they disconnected the line without prior notice.

Eagerly waiting for a response from the top management at the earliest.

Regards,

Today, i was just reading consumer complaints against reliance communication 4g service and their increase in tariff. So, i thought to speak to customer case and find about my data plan. When i made a call to reliance customer care, they told me that my plan details is 5 gb with rs. 900 plan. When i told her that my plan is rs. 599 with 5gb and after quote it is unlimited. Then she told me that right now in inform you that your plan is changed and i will send a mail regarding increase of your tariff. When i asked her do you think customer is fool. She simply say yes sir. Before the up gradation they told us that they only migrate the from cdma service to 4g service and plan will be remain same. And customer has to spend only 4g wipod device with discounted rate. But, when we purchased the wipod device, reliance is showing their true color. If i know it earlier, before upgradation i might have mnp to some other service provider. It is very pathetic to see how reliance communication is trying to fool the customer.

Hi,

I have been charged rs.9808 as my bill amount for the month of july, 2016. Firstly, we were not informed of 5 gb lte limit while performing upgrade from 3g to 4g. No email communication or any sms was sent regarding plan and data limit change. In fact, i got to know of plan change when i called customer care in last week. Till then, i was kept in dark about plan details. So, this bill will not paid by me as reliance has cheated me. It was a mistake from reliance's part to not inform customers of data plan beforehand. Had i known that the data limit will be changed to 5gb per month, i would have changed to 4g as for 3g, the plan was 40 gb per month and i paid the rental amount of 999 per month from january, 2015. In fact, from april 2016, my plan was abruptly changed to 10 gb per month without any notice. I mailed datacard. [protected]@relianceada. Com on 8th july, 206 regarding the same. Attaching the mail conversation pdf with this mail along with bill for july, 2016. Kindly take a quick action on this issue and revert bill to original amount as well change data plan to 40 gb per month else i would be filing a complaint in consumer court against reliance communication for cheating.

So I recently got migrated from reliance pro 3 to reliance 4g. I had unlimited plan so I was said it ll continue on my 4g. After a month o[censored]se they changed my plan to 5gb without informing me. On complaining they say we cannot help you and sorry for inconvenience. This is worst i service ever faced from any company. Now I am charged 2 times of my bill. Please help me

Hi,

Reliance company close his land line cdma service close in may-june without any information, but billing still are coming. Today we revived bill of june month.

Reliance is fraud company chit there commuter.

And no one can action against reliance.

I am print 50 k brochure for start business and print reliance land line numbers in brochure. And reliance stop the land line connection.

Ab iska paisa reliance dega kya, or inka customer care subha se le shaam tak mujhe call karta rahta hai ki bill pay karo, jab inki land line hi bund hai to ye bill kaise maang sakte hai. Koi hai jo iske uper action le sake.

Regards
Anil mehra

Sir i buyed a reliance netcut few months back. I used it for one to two month and then stopped using it due to very low speed in my area. Now they say that i have to pay bill. I didnt pay and they filled a case against me. The dongle number is [protected]. I am a engineering student and i am very worried. Please help me. I have attached a copy of court notice which they sended me.

I purchased reliance 4g sim one month before. That executive who used to call ten times a day to buy the sim, has not given a call from the day i bought the sim. It is almost 1 and a half month. Sim has not activated. Don't know whom to contact. They have not given the sim #'s also. Spent 400 rs. Seroiusly this is money fraudulent.

Could you please help me to resolve this as soon as possible.

Thanks

I mr samson shinde would like to complaint about the street lights at sector 2 near king george school... At rsc 9 please help as the entire street lights are not working since a week please get this issue resolved at the earliest as there are old age people who are having issue to walk in the dark.. Also ladies working at call centres coming at night and the street lights are completely not working its really not safe.. Please get this issue solved asap thanks.

My wi-pod service is suspended from last 4-5 days. I came to know from reliance store that i have consumed my quota of 5 gb data so now i have to wait till my next bill cycle starts. What should i do for rest of the days of months if my data is consumed in 10 days. Also the rates of 4g services are to high. We all the customers of reliance are not "ambanis". We cannot afford it. They have forced all the customers to use 4g. We were happy with 3.1mbps @ rs.1200/- that to 20-40 gb. We cannot adjust to such downfall of data usage. From 40gb to 5 gb. Like seriously!!! From unlimited to limited... Pizza to patis...
Previously after consuming given data speed used to drop at 512 kbps now they are directly suspending the connection untill next month. They are snatching money from ppockets litterally by forcing so expensive services...
I hope they drop yhis compulsion and make available previous plans, leave it to customers which service to use. Not everyone is in need of 4g.
My entire project work has come to a halt. I hope this changes or we will have to upgrade to another network... Mr. Ambanis...

Consumer no:[protected]
Data card number : [protected]

Hi,
I am an exisiting customer of the reliance wipod cdma unlimited plan (Inr.1500). My connection was disconnected abruptly on july 14 and i was told to upgrade to 4g service. I was told that my unlimited plan would carry forward such that i would get 4g speeds for 25gb data and unlimited data from there on at 144kbps at the same preexisting rate. However after using my service for roughly 10 days out of which 4g speeds were only available for 4 days and consumption of 15gb data, i was billed an astronomical amount of inr.45000. On complaining, i was informed that the revised bill was about inr 7000 instead of the proposed inr 1500 as per my old plan. There was no intimation about my plan being changed or any correspondence from reliance and now i am expected to pay 4 times the amount for using their 4g service for approximately 10 day. I would appreciate if you could address this issue at the earliest.

P. S.- i am not going to pay you the amount of inr 7000 come what may, mainly because of what i was assured by your customer service of the plan being carried forward.

Ankeet