Reliance Communications Complaints & Reviews

Respected sir,
Im using reliance data card, with out intimation in our reliance signals were disconnected. There is no internet connection or internet signals in our area since 20 days. I request you to resolve the issue soon. I talked with customer they asked me to buy new 4g datacard. I bought it but still there is no reliance connectivity in our area. Customer care doesn't respond and resolve the customer queries. Please help me.
D praneeth
Pv town ship
Manuguru mandal khammam dist
Telangana
Ph: [protected]

My wi-pod always showing pro -3 but not working at all, i don’t know what kind of the service reliance given to the customers, please take note am not happy at all and i won’t pay the bill amount for this month. Very poor service.

Dear reliance team,

Thank you so much for the kind services during the purchase of your pro3 dongle and the pathetic after sales service which has assured me not to purchase any of the reliance's products henceforth.

"you people have succeeded in that beyond expectations"

Here is my case,
I bought this pro3 dongle since it was offering for 14.7mbps internet speed at the start. During the trial, i had around 4mbps at my home and the sales people did convinced me enough to buy and it wouldn't be any problem and also i foolishly suggested one of my colleague to buy it and even he bought it and he terminated the services only after 3 months due to internet speed issues (I can provide the data on request).
That was the start of the vicious circle...Initial months i did not face any issues but gradually i started facing trouble with respect to internet speed as i was getting the speed of around 1 - 2 mbps, which was too low in comparison. That time i called up the customer care service and informed them for the same, to which they said that they’ll be sending their engineers to my place to check the internet speed and assured of correcting it and it never happened, none of the engineers came to resolve the issue and even i forgot to call back and follow-up.
After few more months i kind of remembered it and again i called up the customer care to inform them of the issue and even told them that none of the engineers came last time and it may happen again despite raising the complaint. So they said they have forwarded the issue to technical team department which will call me and will check the software issues by taking remote access, to which i again surprisingly agreed and again as expected no one responded.
Again after few more months when i realized that this issue hasn’t been resolved yet and the internet speed of my dongle did really dropped below 1mbps and it was so irksome that i finally decided to terminate my services from reliance and hence i called customer care to terminate my services. When i informed them about the complete scenario and demanded to withdraw my services, they in order to retain me transferred my call to retention department who started giving me lucrative offers like some offers, free internet and even convinced me to wait for at least two days to resolve the issue and the person from reliance said that he will personally make sure that the issue will be resolved and literally begged to stay with reliance. I gave him the chance and asked them to ensure that this is resolve and i left the issue in affordance that it will be resolved. I even sent three e-mails across to customer care to highlight the matter but all was in vain. (I can provide the data on request).
I waited for two weeks and i finally decided to stop using the services by myself and i stopped using it completely.
Now i used it in the month of february’16 and starting week of march’16. I started complaining customer care during feb’16 end and mar’16 starting to terminate my services. But it didn’t happen so i decided to stop using the services by myself. I
Note: no one or no authority tried to contact me to actually resolve my issue yet from reliance.
And not to my surprise, after some days i started receiving calls from collection department to pay the bill for the amount which i was not liable of and the people calling from that respective department were having no etiquettes whatsoever to speak with and the strategy is such that they make ladies call up the customer to pay the debt and these ladies are such irritating that they do not want to listen to you at all and only wanna impose on you. They do not care that what exactly was the issue. I explained them and informed them that why am i not paying the bills.
Also, when i tried to reach customer care service to complain them of the issues i have been facing, customer care aren’t answering and literally i had been kept on hold for 33mins thrice and later on i was told by the collection agent that customer care won’t answer any of my calls.
So all that was in vain. Now i had been getting these calls from collection department asking me to pay up and i kept on telling them that i will not pay the extra money that i have been charged cause i wanted to terminate the services since start and reliance wanted to retain me and i got fed up with the service and i left my follow up and stopped using the dongle by myself. I agreed to pay the amount for what i have used but not the entire bill which was of rs. 2416. (It’s too long a story to write). I agreed to pay up rs. 1600 on pro rata basis to settle the case for which they agreed. I asked them to send me a email for the same which they did and the ladies kept on calling me to enquire whether i have paid or not. Now i paid it with the reference email they sent and i sent them the receipt as well. Even after all these they sent me a legal notice of which i informed to those agents and they simply told me to ignore it.
These people told me that they will send me the closure note mentioning that i have closed every dues and i shall not receive any calls from reliance henceforth on the day i paid the bill and to my surprise it’s been almost 5 days i have been continuously following up with them for the closure note and these people aren’t responding properly.In fact, they have started hanging up on me and stopped responding me at all. The irony is that collection agencies aren’t responding. These people have no brain whatsoever it seems because all these people do is... Lie & lie continuously. I even had their supervisor (Mr. Zakir) who’s the least suitable person for that job since he doesn’t know how to be professional. None of their agents will their real name, i can tell that they are muslims but they abruptly say hindu names. These people think we are noob. That’s the funny part.
Anyways, all i need from reliance is a closure note and that’s a goodbye to reliance. I am unable to reach any authority hence this route in hope that someone responsible might act in this matter and really take the case in hands to resolve it.

For your reference,
My relationship number is :[protected]
My subscriber number is : [protected]
My transaction reference number for payment is :[protected]

Due to 4g upgrade from reliance side we do not have signal in the existing 3g network. This is bull. Am paying for service that reliance is actually promised and now there is no signal in entire area. Am unable to cancel my service too as its been 2 weeks and i cannot reach the cancellation department. Each time they attend my call and they will disconnect the phone such a worst service.
Now all i wanted is to just cancel my service with reliance.
I did not ask for 4g service but due to this i cant use my exisitng connection and in just one moment my datacard will be a trash

Dear,

I was using the reliance number from last 3 years and was so happy with the services given by reliance communication, but in the month of feb'16 they had charged unnecessary data charges in my bill. When i have requested to them for waive off they did not respond me and stop my services without any information even i had try many times to resolve the case by calling them and by mail also. And now the after 4 month some body calls to me and began to say i am calling you from the police station rcom has suit a fir against you.

This type of services they are providing to customer.

Fraudulent and cheating practices adopted by reliance broadband and deficiency in services.
I had booked a broadband connection on 30th june, 2016 and a representative came to collect money and caf on 30th june. Paid rs. 1840 (Advance rental + rs 799 as installation charges+ taxes) + rs 50 as draft making charges (As representative was not authorized to take cash).
Got confirmation call on 1st july and confirmation e mail as well stating connection shall be installed in 5 days. Details of application are as below
1. Caf no:[protected]
2. Subscriber id/s :\n 1) pots-[protected]\n 2) dia[protected]
3. Name (Customer name):mr praisy chanana
5. Alternate contact no:[protected]
6. E-mailid: [protected]@gmail.com
7. Services opted: landline and broadband
8. Rateplan:wcci799a and wcci799a
There was no information from reliance thereafter. On starting a follow up after 5 days the representative who came to collect money started giving excuses that we do not have requisite material, wires to install the connection and asked me to wait. After waiting for a couple of days i started escalating it to helpline on 30337777 or[protected]. I gave them a call for 5 times, daily beginning 7th july, 2016 and everytime i got a reply that your concern has been escalated to rapid team and you shall get a call back. Got no resolution from them. I kept chasing the representative who came to take caf and money and got same reply that we don’t have wires to install. Then he starts ignoring and stops taking calls. Thereafter, on rigorous follow up on 15th july, he tells me that we are checking feasibility of connection at your address and till date the status is same.

My concern is this feasibility study should have been carried before collecting advance amount and installation fee. Now after wasting almost 20 days of mine you guys are still not confirmed about feasibility and reliance has money in advance and i have no internet connection.
Accord me a resolution asap

As per my company policy 100nos and my data card one of them. i brought reliance data card in month of october 2015, after so many complaints reliance service is same (very poor), so finally i have taken discussion to stop there service and call customer care 11 may 2016 and before that also and i called him again in month of may 19 2016 after clear all pending bills after that his ensure me you data card service now stopped but my bill also generated after my requesting (11 may 2016 is complaint date and my bill generation date is 26 may 2016) but i got full month bill, and i got a call today & reliance person reached in my home without inform me for payment collection and i called reliance customer care and asked him please can you update my requesting status of reliance data card service stopped or not, he said your internet service still on,

I request to you please look this on priority.

Regards
Rohit sharma
[protected]

I want to file a complaint against reliance telecom. The company recently launched there 4g services, they offered me to upgrade my 3g datacard to new and faster 4g datacard which costs 899inr. They have given me few reasons that why i should upgrade to new 4g services among those reasons one was that there would be no change in data plan and benefits which clearly meant that i have to pay same 1100 for 40gb data like before i was paying. But yesterday i received an email from the company that i would be getting 5gb data for 1100 now. Company is fraudulent making false offers. I am attaching screenshots of both the emails. Please take some action.

My broadband connection (Subscriber id[protected] after so many reminders there is no resolution or any response from reliance communication company.

Since last 18 days i am not able to connect to boradband internet. For this reason more then 10 times i called to your call center every time they assured me that in next 1 hrs i will get a call from technical department but i never got any call.
I never expected this sort of problem done by at-least anil dhirubhai ambani group. I thought taking broadband from reliance instead of bsnl or any other provider will be a good experience for me. But now i am totally disappointed.

Your executives are not supporting as well as ur technical team also.

After so many messages i upgrade to my wipod, they are given a link reliance communication r.com i paid 2699 rs, they promise delivered within ten days i ordered on 12th of july but they are not shipped and there is no information about my order, my order number leforazda, i try to call their customers care but that numbers are not working, please solve my problem, i think reliance customer care and services are worst

Dear Sir,

Sub: Cheque cleared but new connection not installed

I want to inform you that I request online on 1st march for new Reliance Landline connection at 301 Sakaar textile house, nr.Jash market, Ring-Road, Surat, 395002. I give a cheque of 570/-Rs. & cleared from bank, cheque no. 2277754, KOTAK Bank to Reliance sales executive Hemen Vasoya {M.no.[protected]}, whose senior officer is Sirish Nayar-{M.no. [protected]}.Cheque cleared on date 05.march'2016, but connection not active till 15th July'2016.

Thank you


Vikram Jain
VM Fashion
615-616 Abhinandan market,
Surat.395002
M-[protected]

I am writing this complaint in order to raise a serious issue of customer harassment by your reliance. I want an immediate resolution to this issue.

My mother, indira nathany, had agreed to migrate her mobile connection from tata docomo to reliance communication upon aggressive sales follow up from rcom agent, riya.

The required documents such as the form, id proof, address proof etc were collected from her, checked by the agent, confirmed that the same is okay and the connection was activated nearly 1 month ago (Around june 15, 2016).

After a few days, she was informed that there is a discrepancy in the documents and had been asked to submit the photo id proof once again. She contacted the agent and submitted the proof to her, around july 07, 2016.

She has now received a communication from reliance on july 14, 2016 that the outgoing facility has been barred on her phone. Upon calling the customer care several times, she has been informed that she needs to visit the reliance store or call from reliance phone only since from other phones, she can only contact the prepaid customer care and not postpaid. Since the outgoing facility is barred on her phone, we visited the reliance house.

Upon visiting the reliance house, the staff has been very rude and unhelpful. After keeping our representative waiting for hours, they have informed that the documents have not yet been received in the head office and the connection will only be re-activated once the same is received. When our person said he is carrying the documents and to accept them now, they refused and asked us to come through the agent. The agent has now said to visit the reliance care centre and submit the documents there, she has now refused to pick up calls.

From the entire incident, we would like a response on each of the following questions:
· if there was a discrepancy in the documents, why was the connection activated in the 1st place??
· is reliance only interested in aggressively picking up customers and harassing them thereafter?? There has been zero customer service and no problem resolution after we have been on-boarded.
· whose responsibility is it to resolve this issue - the sales agent, the customer care or the reliance house / store / customer care centre?? Everyone has been referring us to the other person and no one has taken up and resolved the issue.
· what action shall be taken on the persons involved for this harassment??

Currently the no. Is deactivated (Both incoming and outgoing is barred). We request an immediate resolution to the issue.

Dear sir,

It is very sad to inform you that despite repeated request, the issue has not been resolved nor replied by you. I have personally visited your store located at connaught place, new delhi for submitting the application for either to migrate the plan from post paid to pre paid or termination of the connection of reliance wipod no - [protected] as the service is suspended due to your own reasons. Your representative at store has refused to received application stating that the migration is not possible and asked me to deposit the sum of rs. 218/- towards balance payment as on date and advance rental rs. 268/- for one week. It is not understood how the advance rental has been asked for payment when the connection has already been suspended since 3 days.

You are therefore once again requested to intervene in this matter to resolve the issue at the earliest by migrating the plane from post paid to pre paid or terminate the connection with immediate effect so that no further bill is generated. It is again informed that any bill received after 15 july 2016 shall not be entertained by me. If no action is taken at your end and matter will be settled before trai for resolution. Copy of application prepared for termination/ migration of connection is enclosed for ready reference.

Rajiv kumar

I have prepaid sim no. [protected]. I did recharge rs.80 on date 12 july 2016 and and after 4 days (Dated 16 july 2016) rupees 63 deduct from my balance. I was trying many time to call cutomer care but the call did'nt connect. Next day i am trying to used another reliance no. To make a call in cutomer care.. And call customer care... Ohhh!!!.. I am lucky call is connected... But customer care lady told me... Maaf kijiyega madam aapke paise wapas nahi ho payenge.. 24 ghante se 1 min upper ho jaat hai to hum paise wapas nahi kar sakte... Arey mein ye bol rahi ki ye vas service bina bataye laga k paise kat te hi kyu hai,,, yahi kaam thodi na hai ki balance hi check karte rahe,,,..
Anyways,,, now i want to back my my balance.. Jo faltu ka humesa kaat liya jaata hai.. Warana ab to mein apna no. Hi kisi or network me convert kar lungi...

I got a message on 17th july stating that "don't miss 10gb 3g @ rs 359! Recharge 359 and get 2.5 gb 3g + extra 7.5 gb 3g data for 28 days. Grab the monsoon data offer only for you. Reliance gsm". Now today 18th july i have done the recharge but not getting any extra data. When i call customer care they are saying that you need to recharge it by 17th only because you got the message on 17th but in the message no where it is written that the recharge is only applicable for 17th.

I demand a refund of my recharge amount (359/-) or give me 10gb data.

Hi,

I am using reliance data card connection no.[protected]. It is not connecting and i want to cancel my connection.

I went to your outlet in ganapathy coimbatore on 13th july and gave a request letter to cancel my connection.

But they didnt accept my request, tgey asked me to call customer care to cancel my connection.

I called your customer care no.[protected] on 13th and gave the detail to cancel my connection. After i gave the details to your cc executive she said she will transfer my call to concern department, but it didn't got connected for 3 times.

Then your cc executive said that she will arrange for call back from that concerned department.

Till now i didn't receive any call from your concerned team. I was trying to reach your cc for more than 45min today. Their is no response.

Poor customer service.

This month bill will generate by 20th. Before that i want to cancel and i don't want my next month bill to generate. If it generates i won't pay it.

I want to done my cancellation at least by 19th july.

Kindly need a way to cancel my connection asap.

Regards,
G. Vinod
[protected]

Hi,
My internet is not working from last 2 weeks. my reliance id is[protected]. i am continuosly making calls to there call centre but nobody is taking action on this. they are not able to resolve this till date. my internet is not working from 4-july 2016.
The company is just fooling customers in name of there service. i just wanted that company should refund my amount. why should i pay them for the whole month when my internet is not opernational for more than half of the month.

Dear team

On dated 05/05/2016 ur team mamber mr. amit cont no - [protected] come in my office and sad me that all ladline phone convert in 4 g, and your no will stop in 1 month, u need to buy this new phone and after 15 days this phone will active, i purchases the phone modal no-rm2g102, and he taken all requried docomants, last 5 days my phone incoming n outgoing call closed, when i call to customer care thy told me ur service is active our end, but i havnt rcvd any sim for ur mambar mr. amit and he not pic call
Kindly solve this asap


Caf no - [protected]

I have faced the same problem as by many customers. did online recharge of full talk time promotional balance of Rs 65 which I realized later that cannot be used on roaming, now what am I supposed to do my 65 rupees are wasted??. kindly do something to either refund it or transfer as main balance. this is really disappointing to not let the customer about such policy. please take steps to resolve my matter.

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I got this message today and an amount of ₹100 was deducted from my balance. I didn't subscribe to any such pack. And the company hast responded to my last complaint of wrong deduction yet. The company has wrongly deducted an amount of over ₹135 from my balance and their customer care email doesn't respond and the calls don't go through. Please help me